Insight and intelligence manager volunteer roles in Truro, cornwall

Are you committed to supporting the emotional wellbeing of survivors and marginalised communities through culturally informed therapeutic practices? Tell My Truth and Shame the Devil C.I.C. is seeking a skilled Clinical Lead, Cultural & Emotional Therapy Liaison to join our founding volunteer team. This critical role ensures that all clinical and therapeutic support offered to members is safe, effective, culturally responsive, and aligned with the CIC’s survivor-led, values-driven mission.

As Clinical Lead, you will provide professional oversight, guidance, and liaison for all cultural and emotional therapy initiatives within the organisation. You will work closely with membership, engagement, and programme teams to ensure services are trauma-informed, culturally competent, and responsive to the needs of survivors, young people, and marginalised communities. This role blends strategic leadership, operational management, and community-facing support to build safe, transformative, and accessible therapy systems.

Experience Qualification and Requirements

Essential / Highly Valued Experience

• Professional qualification and current registration in Clinical Psychology, Counselling Psychology, Psychotherapy, Counselling, or a closely related discipline (e.g. HCPC, BACP, UKCP, BABCP, or equivalent)
• Demonstrable experience providing trauma-informed therapeutic support, with strong understanding of how trauma, culture, identity, and systemic factors affect emotional wellbeing
• Proven ability to deliver or advise on culturally competent practice with diverse cultural, ethnic, faith-based, and marginalised communities
• Sound knowledge of safeguarding frameworks, risk management, and ethical practice within clinical, voluntary, and community-based settings
• Working understanding of GDPR and data protection principles, particularly relating to confidential health and safeguarding information
• Experience supervising, mentoring, or providing reflective practice to clinical practitioners, facilitators, or volunteers (including non-clinical staff delivering emotional support)
• Ability to assess risk, respond calmly to complex or sensitive situations, and provide clear, proportionate clinical guidance
• Strong organisational skills, balancing strategic oversight with operational input in a volunteer or resource-limited environment
• Excellent communication skills, including the ability to explain clinical concepts to non-clinical audiences and work collaboratively across teams
• Experience working with survivors of abuse, trauma, exploitation, or systemic harm, and/or within grassroots, community-focused, or voluntary sector organisations
• High levels of professional integrity, emotional intelligence, cultural humility, and commitment to inclusive, ethical care

Desirable / Can Be Developed

• Role assumes senior-level competence; scope may evolve with organisational growth

Qualifications

• Current professional qualification and registration with a recognised regulatory body (as listed above)

Main Responsibilities/ Key Duties

• Provide strategic and hands-on clinical oversight to ensure the effective delivery of culturally informed emotional and therapeutic services. Ensure that programmes are safe, ethical, inclusive, and responsive to the diverse needs of members.
• Oversee the planning, delivery, and evaluation of emotional wellbeing and therapeutic services, ensuring that interventions are culturally appropriate, trauma-informed, and aligned with the organisation’s mission and values. This includes supporting programme design, session structures, referral pathways, and evaluation frameworks to promote positive member outcomes.
• Liaise closely with therapists, facilitators, programme leads, and safeguarding officers to ensure consistent alignment with clinical governance, ethical frameworks, safeguarding policies, and professional standards. Provide expert consultation on complex cultural considerations, trauma impacts, emotional safety, and effective engagement strategies, particularly for members from marginalised or under-served communities.
• Support the recruitment, onboarding, training, and supervision of therapy facilitators and volunteers. Advising on role suitability, contributing to training content, offering reflective supervision, and promoting best practice in boundaries, self-care, and ethical decision-making.
• Review and approve therapy protocols, session guidelines, risk assessments, and safeguarding procedures, ensuring they are clinically sound, culturally sensitive, and proportionate to the needs and risks of the service users. Ensure that all therapeutic activity complies with relevant professional regulatory standards, safeguarding legislation, and data protection requirements, including GDPR.
• Monitor member wellbeing outcomes, qualitative feedback, and service impact data to inform continuous improvement, learning, and programme development. This includes identifying trends, risks, or unmet needs and advising on appropriate service adaptations.
• As the primary clinical point of contact, the role holder will provide professional oversight for complex cases, escalations, or member concerns that require clinical judgement, risk management, or safeguarding intervention, working collaboratively with internal teams and external professionals where required.

What This Role Offers You:

• Leadership experience in shaping culturally-informed clinical and therapeutic services.
• Opportunity to influence the wellbeing and recovery of survivors and vulnerable community members.
• Personal and professional growth through working in a values-led, trauma-informed, and survivor-centred environment.
• The satisfaction of building safe, effective, and transformative support systems that align with community needs.

What This Role Is Not For:

• Individuals seeking traditional, hierarchical clinical roles without collaborative or community-facing responsibilities.
• Those unwilling to work within a survivor-centred, anti-capitalist, and culturally responsive framework.
• People expecting rigid structures or hands-off supervision—this role requires active leadership, decision-making, and engagement.

If you are ready to guide, shape, and oversee culturally-informed therapeutic support while making a tangible social impact, we want to hear from you. Apply now and become a key leader in building safe, transformative systems for survivors and communities.

A Final Word

Care is always about people, never just processes.

Trust grows through compassion, professionalism, and accountability.
Confidentiality is part of safeguarding, not an afterthought.
Respect, cultural awareness, and emotional safety are what sustain meaningful therapeutic relationships.

About The Big House

The Big House Multibank exists to improve lives and build a more sustainable Scotland by reducing waste, maximising resources, and supporting families facing hardship. We do this by redistributing surplus goods from corporate partners to frontline organisations, schools, social workers, health visitors and community groups who support families in crisis.

Based in Fife, with satellite hubs in Dundee, Perth and Edinburgh, and expanding across Scotland, we combine environmental action, social justice and community partnership to tackle poverty, reduce pollution and strengthen local support systems.

Our work supports families to stay together, children to thrive, and communities to flourish while diverting significant volumes of surplus goods from landfill.

Our Ambition
Our 2026 Business Plan sets out an ambitious growth agenda, including: 

• Doubling the volume of goods distributed 
• Expanding into the Glasgow City Region 
• Introducing digital inventory and tracking systems 
• Embedding wrap-around care pathways for families 

Strengthening our circular economy and environmental impact 

Increasing fundraising, communications and corporate partnerships 

To deliver this, we are strengthening our Board to ensure excellent governance, strategic leadership, and a clear focus on impact, purpose and people. 

Purpose of the Role

To provide strategic leadership and governance, ensuring The Big House fulfils its charitable objectives, operates effectively, and remains sustainable, accountable and impactful.

Key Responsibilities

• Set and uphold the strategic direction of the charity
• Ensure legal, regulatory and financial compliance
• Provide oversight of risk, safeguarding and organisational performance
• Support and challenge the executive team constructively
• Act as an ambassador and advocate for The Big House

Legal Duties

Trustees share collective responsibility for:

• Acting in the best interests of the charity
• Managing resources responsibly
• Ensuring accountability and transparency
• Complying with charity law and governance best practice

Skills & Experience We Are Seeking 

We are seeking individuals with senior-level expertise in one or more of the following areas: 

• Safeguarding & Social Care - senior experience in social work, education, health, early years or family support services, with strong safeguarding expertise. 
• Supply Chain, Logistics & Warehousing - experience in logistics, operations, warehousing, fulfilment, or supply chain transformation. 
• Digital Transformation & Data Governance - experience delivering digital systems, data governance, cyber security or operational technology. 
• Circular Economy & Environmental Leadership - background in sustainability, reuse, recycling, environmental strategy or circular economy innovation. 
• Corporate Retail, FMCG & Surplus Partnerships - senior experience within retail, manufacturing or FMCG, particularly in surplus, ESG or supply chain partnerships. 
• Social Enterprise & Scale-Up Leadership - experience growing mission-led organisations, trading models or hybrid charities. 

We also welcome candidates with strengths in: 

• Finance, audit and risk 
• Fundraising and philanthropy 
• Communications, brand and public affairs 

We are seeking Trustees who demonstrate: 

• Strategic thinking and sound judgement 
• Strong interpersonal and communication skills 
• Integrity, empathy and emotional intelligence 
• Commitment to social justice and environmental sustainability 
• Willingness to contribute time, expertise and energy 
• Ability to challenge constructively and support collaboratively 

We particularly welcome applications from individuals who: 

• Bring lived experience of poverty or inequality 
• Are underrepresented in charity governance 
• Are at an earlier stage of their Board career 

Timeline: 

• We are recruiting Trustees on a rolling basis to allow flexibility and to ensure we appoint the right people at the right time as the organisation continues to grow. 
• Applications will be reviewed as they are received, with interviews scheduled throughout the year. 
• Appointments will be made on a rolling basis, with new Trustees formally ratified at the next appropriate Board meeting or Annual General Meeting (AGM), in line with our constitution. 
• While we anticipate a number of appointments during 2026, we encourage early applications and expressions of interest at any point. 

For more information, please download the job description attached in this advert. 

VOLUNTEER!

Ready to help steer a brand‑new movement? Become a Trustee at MINDSET

MINDSET isn’t a traditional charity. We’re a start‑up movement reshaping men’s mental wellbeing across England and Wales — ditching the waiting rooms, the stigma, and the “one‑size‑fits‑all” approach. We’re building something new, something bold, and something that actually works for the communities we serve.

Now we’re looking for a volunteer Trustee to join our current board who want to help shape that future.

We are especially and particularly keen to welcome people from a range of diverse backgrounds, including people from BAME communities, women as well as men and women from the LGBT+ community, to ensure our Board truly reflects the communities of England and Wales.

The Role: Trustee

As a Trustee, you’ll sit at the heart of MINDSET’s mission. You’ll help guide our strategy, strengthen our governance, and ensure we deliver real, measurable impact for men across the country.

This is a volunteer leadership role for someone who cares deeply about mental wellbeing, social change, and building something meaningful from the ground up.

Your Mission

1. Shape the Vision

Help define the strategic direction of a start‑up charity determined to transform men’s mental fitness and personal growth.

2. Strengthen the Foundations

Ensure we operate with integrity, transparency, and strong governance as we grow from an idea into a national movement.

3. Champion Inclusion

Bring your lived experience, your community insight, and your voice to a Board committed to representing the full diversity of England and Wales.

4. Drive Impact

Support the development of innovative services, campaigns, and partnerships that challenge stigma and create real change.

5. Hold the Mission True

Make sure everything we do is high‑quality, ethical, sustainable, and aligned with our values.

The Vibe

We’re informal, direct, and positive. We value creativity, honesty, and people who get things done. As a Trustee, you’ll have space to lead, freedom to shape the organisation, and the chance to build a legacy with a movement that’s only just beginning.

Sound like you

If you’re passionate about mental wellbeing, committed to inclusion, and excited by the idea of helping build a new national charity from scratch, we’d love to hear from you.

Bring your voice. Bring your experience. Bring your leadership.

Join the MINDSET mission.