People volunteer roles

Can you help us by providing a calm, safe, and caring environment for our small furries whilst we find them their fur-ever home?

Often when we think about animal fostering, cats, and dogs spring to mind, but have you ever thought about fostering our smaller animals? The RSPCA received more than 5,000 reports last year about rabbits and other small furries relating to neglect or abandonment and rescued an average of 340 small furries a month! To help us with the rehoming of these small animals, we are actively looking to add to our fantastic team of volunteer fosterers.

As a small animal fosterer, you would play an essential role in providing the animals in our care with a temporary home whilst they are being rehomed. Like us, even small furries have specific needs and requirements, but rest assured, once we have guided you through the fostering process the animal centre will ensure that you have all the necessary guidance, equipment, food, and veterinary care.

What You’ll Be Doing:

• Provide them with care, safe suitable housing, and space for playtime, as outlined in our policies and guidelines.

• Ensure that they are groomed if appropriate and fed and watered.

• Provide them with suitable and clean bedding to keep them cosy.

• Give them lots of attention and plenty of cuddles as they are very sociable animals.

What We’re Looking For:

• Volunteers aged 18 or over who have had plenty of experience of caring for animals.

• Fostering experience is beneficial but not essential as training is provided.

• For their wellbeing, our small furries may need to be fostered in pairs, so please bear this in mind.

• Any existing pets or animals need to have been spayed/neutered (some medical reasons may mean they cannot be so, please let us know if this is the case).

• You should be located in South Buckinghamshire or within a reasonable distance.

What’s in It for You?

• You will be making a massive difference to the welfare of the small animals in your care.

• Join a community which will enable you to meet new people and make new friends.

• Learning new skills through our comprehensive induction and fostering training programme.

• Enhance your CV by adding your volunteering experience and newly acquired skills.

• The RSPCA is happy to reimburse you for any pre-agreed expenses that you may incur through volunteering for us.

Practical Considerations:

• Health & Safety: You’ll need to complete a simple online Health & Safety course before starting the role.

Disclaimer:

Our voluntary roles are subject to:

• An informal interview and trial period.

• Submission of two referees’ contact details.

• Completion of relevant training and assessments for the role.

Role Title: Graphic Designer

Role Purpose

Quilombo UK is looking for a Graphic Designer to join the team. Quilombo UK is a not for profit social enterprise that challenges people to think differently and bridge gaps between communities, with the aim of building a culturally rich society, where differences are accepted and celebrated. As chosen among 160 other organizations to work in collaboration with the Home Office on the “Building a Stronger Britain together” project, you will be joining a team, which not only supports the community but also stands up to extremism in all of its forms.

Quilombo UK works in collaboration with QMC Capoeira School, giving you the chance to support QMC Capoeira which is one of the most awarded Capoeira Schools in UK (UK Coaching Awards, Gillette Sports Awards, Kingston Council Sports Awards).

By joining QuilomboUK you will be supported and guided by experienced staff and volunteers, who are willing to share their skill set and will provide you with great opportunities for development in many different areas.

Ideal candidates will use their passion to promote Quilombo UK and raise its profile, while attracting new members. They should create engaging and on-brand graphics for a variety of media.

Main Responsibilities

• Study design briefs and determine requirements
• Schedule projects and define budget constraints
• Conceptualize visuals based on requirements
• Prepare rough drafts and present ideas
• Develop illustrations, logos and other designs using software or by hand
• Use the appropriate colours and layouts for each graphic
• Work with copywriters and creative director to produce final design
• Test graphics across various media
• Amend designs after feedback
• Ensure final graphics and layouts are visually appealing and on-brand

Essential Skills

• Proven graphic designing experience
• A portfolio of illustrations or other graphics / CV
• Familiarity with design software and technologies (such as Photoshop, Illustrator, Adobe Suite)
• Flexibility and openness to work on a variety of tasks
• Focused, organised and able to prioritise and execute tasks independently
• To show professionalism at all levels and in all environments
• Strong team player
• A keen eye for aesthetics and details
• Excellent communication skills
• Degree in Design, Fine Arts or related field is a plus
• Must be UK resident

Desirable

• Committed to working with the community with a passion for helping others less fortunate

Job Type: Volunteer

We are seeking an organised and enthusiastic Volunteer Recruitment Officer to utilise their excellent administrative and personal skills to advertise for, shortlist and onboard new volunteers.

Location: Remote (although ability to join occasional face-to-face training and meetings in Bounds Green desirable)

About Bounds Green Food Bank: 

Open since June 2020, we serve over 4,600 children and adults in the community. We are committed to improving lives by providing food and essential household items to build a healthy, hunger-free tomorrow. We strive to promote social inclusion by supporting people who find themselves in crisis where they need assistance to feed themselves and their families.

The role: 

• Liaise with different team leads to create enticing job descriptions for new volunteer roles

• Post and manage volunteer adverts on different recruitment websites like Indeed, Charity Job and Third Sector Jobs

• Review applications and shortlist suitable applicants, which will include speaking with them to answer questions and collaborating with the relevant team lead to organise interviews or opportunities to visit us to learn more

• Update the database with applicant contact points and recruitment progress

• Support with onboarding new volunteers, e.g. ensuring they have completed the relevant registration forms, provided any necessary documents,and are able to join our on-line communities. 

Person specification: 

• Excellent written and verbal communication in English

• Fantastic organisational skills

• Experience in administrative or recruitment roles desirable but not essential

• Willing to learn about what we do and why, to engage applicants to join us

Benefits:

• Give back to the community - one of the NHS’ 5 Ways to Wellbeing!

• Upskill on a range of topics, e.g. customer service, interpersonal skills, organisational abilities and health and safety

• Gain a sense of community and meet the huge team of volunteers

This role is hybrid based in Birmingham Third Space (687 Stratford Road, B11 4DX)

Volunteers are an integral part of Human Appeal’s success. They are the ones that create real change for those most in need. This is your chance to meet new people, gain new skills and experience and have fun whilst being part of a great cause.​ We are looking for a engagement intern to assist the fundraising and engagement team in developing events, project management and admin support..

Main tasks:

• Administrative tasks such as collating data, contacting signups for pledges, various challenges, deployments and events. 
• Assist with administrational tasks relating to fundraising 
• Create content for social media
• Contact guests who have booked for events
• Research venues, catering and other fundraising related tasks for upcoming events 
• May be asked to go to occasional events dependent on location ​

Skills and Abilities​:

• A good understanding of humanitarian relief
• Effective written and oral communication skills 
• Good content creating and social media skills
• Problem solving skills 
• Ability to prioritise your workload 

Benefits of volunteering with us​:

• Experience of volunteering in an international charity
• Great experience for gaining employment
• Experience of operating within the outreach division of a large organisation
• Excellent training opportunities
• Opportunity to develop knowledge and skills within community engagement and outreach​
• Offer to provide references after 3 months of volunteering
• Support in developing your CV (should you want it)
• Opportunities to take part in Human Appeal events

Learning & Development​:

To enable you to take part in this opportunity Human Appeal will provide:

1. This is an unpaid position but we will pay for your “out of pocket” expenses in line with Human Appeal’s volunteer expenses policy
2. A detailed induction and training, providing all the information and skills needed 
3. A dedicated member of staff to provide ongoing support and supervision
4. A volunteer handbook that outlines all of the policies and procedures you will need to be aware of whilst volunteering

About the Role 

We are Buttons & Bubbles C.I.C. We aim to increase inclusion and representation for the disabled community across society. We have several different services including bespoke characters, workshops, free resources, events, sensory trails and more. 

As we continue to grow, we are on a mission to make finding and accessing information around everything to do with disability easier. Hence, we're putting together a brand-new team of volunteers who are passionate about content and using the power of social media for good

Who Are We Looking For?

·Someone who is passionate about our mission of inclusion, representation, and belonging.

·Having social media skills is helpful, but enthusiasm for creating and editing content, building online communities, and supporting our digital presence is essential.

·You should enjoy research, taking on challenges, and bringing a creative mindset to your work.

·Be willing to learn or have knowledge of editing and posting videos.

·Be able to support our online initiatives while collaborating with our team.

What Do We Expect?

·Must be willing to undertake our training programme, which will be completed virtually at a time that suits you.

·Have a DBS check (preferably be on the update service) or be willing to complete one with us.

·Sign our volunteer contract. (If you disagree with anything in it, please discuss it with us; we’re happy to make small changes where appropriate.)

·Have a positive attitude toward disability and illness.

Benefits of Volunteering with Buttons & Bubbles C.I.C 

·Make a difference in your community. 

·Have a positive impact on people’s lives. 

· Develop your current skills and gain new ones. 

· Demonstrate your commitment and reliability to future employers. 

· Show your ability to balance and manage your time effectively. 

· Build your confidence. 

· Explore new areas of interest by taking on additional tasks if you wish. 

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.

Join our team of befrienders! You will support us to reach some of the most isolated adults in your community to reduce their feelings of loneliness, build friendships and provide support for mental wellbeing. You will support people to relight a spark to continue a hobby, interest or encourage them to explore and participate in new social activities.

You will support individuals to rebuild their lives beyond crisis.

Loneliness and isolation can affect anyone in life, whatever their age or family situation. Official data from the Office for National Statistics shows that rates of depression doubled during the COVID pandemic, and one of the major causes of depression is isolation.

What you will be doing

• Agree a mutual time and frequency to meet in the local community
• To develop and promote a positive relationship with your befriendee
• To encourage your befriendee to engage in social activities and support them in doing so whilst building their confidence
• To support your befriendee in developing their goals and social skills
• Encourage your befriendee to make links with community services, based on their identified goals

The skills you need

• Good listening and communication skills
• Ability to provide a supportive and inclusive atmosphere which motivates and inspires others
• Willingness to engage in activities in the community
• Able to maintain strict confidentiality and follow professional boundaries

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.

About us:

Tell My Truth and Shame the Devil C.I.C is a pioneering Podcast/YouTube Channel and healing membership organisation. We provide a platform for survivors and whistleblowers to share their lived experiences, highlight systemic frustrations and offer solutions rooted in culturally trauma-informed care.

Our membership offers young people and survivors a path to heal, learn digital skills and interactively participate in our Alchemic 369 Book Club, where members engage in weekly interactive discussions, debates and critical analysis of African, Caribbean and world history, Ifa, classics and political thought. Members will sharpen their reading, reasoning and imagination skills, with opportunities to discuss works directly with authors, highly subsidised plant-based transformative retreats and join a community designed to empower and educate.

We are a mission-driven, collective-focused C.I.C building a movement that combines healing, re-education and empowerment.

Our content focuses on:

● Survivors of CSA, RSA, CT, CA stories

● Whistleblowers and retired experts

● Generational trauma and healing

● Youth empowerment and education

● Community transformation through honest storytelling

Our mission is to challenge generational cycles, expose hidden truths, fight for justice and create a platform rooted in authenticity, deep healing, and transformation.

Job Purpose:

To lead the strategic planning and operational design of a world-class IFA Retreat in Nigeria, ensuring that every aspect of the guest experience reflects the values, traditions, spirituality, hospitality, and cultural authenticity of the Yoruba/Ifa traditions. The consultant will develop the operational framework required to transition the retreat from concept stage to a fully functioning retreat destination.

About the role:

As a Founding Volunteer Hospitality Operations Consultant, you will work closely with the leadership team to design the retreat's operational structure before construction and launch.

You will help create the guest journey, accommodation experience, retreat activities, staffing requirements, wellness offerings, cultural experiences, food and beverage operations, maintenance systems, and daily operating procedures.

This role requires a strategic thinker who understands hospitality operations while appreciating the importance of preserving the sacred atmosphere and cultural integrity of an authentic Ifa retreat experience.

The successful candidate will remain involved throughout the development phase and assist in refining systems as the retreat evolves toward full operation.

Ideal Candidate

● Passionate about African heritage, indigenous traditions, spiritual tourism, and cultural preservation.

● Understands or is willing to deeply immerse themselves in Yoruba culture and Ifa traditions.

● Experienced in creating hospitality systems from the ground up.

● Comfortable working within a start-up or development environment.

● Able to think strategically while also creating detailed operational procedures.

● Committed to long-term involvement and continuity.

● Strong leadership and project coordination abilities.

● Comfortable collaborating with international teams and local Nigerian stakeholders.

Experience & Skills

● Experience in hospitality, retreat, resort, eco-lodge, wellness centre, boutique hotel, or tourism operations.

● Experience developing operational manuals, SOPs, and guest service frameworks.

● Understanding of accommodation operations, housekeeping, maintenance, food service, and guest relations.

● Experience creating staffing structures and operational workflows.

● Strong project management and organisational skills.

● Experience in Africa or culturally focused tourism projects is highly desirable.

● Knowledge of Yoruba culture, Ifa tradition, African spirituality, cultural tourism, or heritage preservation is advantageous.

What You Will Gain

● Real-world hosting and interviewing experience

● Opportunity to build a public profile and media presence

● Portfolio-building opportunities across podcasting and storytelling

● Networking and relationship-building opportunities

● Experience working within a growing media and advocacy platform

● Creative freedom and personal growth opportunities

● Leadership and media mentorship

● Opportunity to develop your own audience and storytelling identity

● Potential future paid opportunities and long-term media career pathways

● Direct pathway into a future paid role

● The chance to help build a nationally recognised media and survivor-support platform

● COS opportunities for top performing staff members

This role is designed as a long-term pathway opportunity to a paid position and lifestyle transformation.

We don’t operate on individualism—we build through collectivism, meaning:
  As the platform grows, your role, influence, and opportunities grow with it

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above-mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

At St John Ambulance we are looking to embed ourselves within our communities, delivering support which is tailored to the needs of those communities whilst providing a positive experience for our Volunteers.

We need leaders who are passionate about making a difference in their communities, who care about helping and developing others, who will lead and inspire a volunteer movement across a geographical area to deliver Community First Aid, Community Education and Community Fundraising as well as develop our offering for young people. Through leading a team of Volunteer leaders, you will drive excellence in delivery, develop an inclusive and diverse volunteering experience for new and current volunteers, and help navigate through change to build a bigger and better St John Ambulance.

As a member of our network leadership team, you’ll get a huge sense of satisfaction and pride through supporting a team and our volunteers to deliver our essential services. It’s great for you, great for your community and great for our nation.

We will make sure you will have access to a proper induction to volunteering with SJA and the training you need for the role you take on. We will also provide you with a supportive environment while you are volunteering with us. Information about our volunteer roles are included in the role descriptions. What you can expect from SJA, and what we expect from those who volunteer with us, is included in the volunteer charter.

Volunteers would be expected to attend training for the role both online and in person, to attend regularly network weekly meetings to enable them to keep their skills up to date.

If you are successful you will need to undertake relevant training for the role, details of which will be discussed after you have been appointed.

• Closing date for these opportunities is: 31/08/2026
• Interviews will take place - Date, Times and Location to be advised
• Inductions and training or this role will take place - Date, Times and Location to be advised

Are you looking to get involved in the local community or perhaps have an interest in mental health? Volunteering in our mental health services is a rewarding and varied opportunity for someone who is interested in working in this field. You will support by offering a listening ear and will offer individuals tailored mental health support, alongside our team of trained workers. We are looking for a volunteer to facilitate a Men’s group. The group provides a safe, welcoming place for people to meet, share experiences and support each other’s growth. We’d love to find a resident in Haringey, but this is not essential for the role.

What you will be doing

• Facilitate discussions
• Create a supportive environment for men to connect, share experiences, and empower each other
• Prepare hot drinks and snacks
• To negotiate/facilitate conflicts or disagreements that may arise during group meetings.

The skills you need

• Ability to create and maintain a safe environment where participants’ thoughts and feelings are valued, and group members are treated with fairness, equity and respect
• Experience of facilitating groups.
• Strong listening and communication skills

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun.

Volunteering Opportunity 

Physical Activity Mentor

What You’ll Do

Support older people aged 65+ to become more physically active and achieve personal wellbeing goals through one-to-one mentoring. You'll provide encouragement, motivation, and practical support to help someone make positive lifestyle changes over a 12-week programme.

You will:

· Meet with an older person regularly to build a supportive mentoring relationship

· Help them identify a wellbeing or physical activity goal

· Work together to create achievable steps and milestones

· Encourage and motivate them to stay active and overcome barriers

· Review progress and celebrate achievements

· Signpost to local activities and opportunities where appropriate

· Maintain accurate records of mentoring sessions

Skills You’ll Use or Develop

· Communication and active listening

· Motivation and mentoring skills

· Confidence supporting behaviour change

· Understanding of healthy ageing and physical activity

· Organisation and record keeping

· Problem-solving and goal setting

Time Commitment

Minimum 2 hours per week

Flexible weekdays between 9:00am and 5:00pm

Location: Enfield Please note this role may involve visiting individuals in their homes, as well as meeting them in public and community settings.

Reports to: Communities in Motion Manager

Ready to Apply?

Our Volunteer Opportunities Pack and Volunteer Application Form are attached and available to download.

If you're interested in joining our volunteer team, simply complete the application form and email it to us (email address included in application pack)

Once we've received your application, we'll arrange an informal telephone chat to discuss the volunteer role(s) you're interested in, answer any questions you may have, and help you find the opportunity that's the best fit for you.

We look forward to hearing from you!

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Hertfordshire’s Family Centre Service brings children’s centres, health visiting and school nursing together, to provide a more joined-up service for children, young people, and their families.

The centres deliver a range of support groups and activities for children and their families to help them be healthy, grow and develop. To make it easy for families to fit sessions and services around their busy lives, access is available from any Hertfordshire Family centre. We have locations across the entire county so please do enquire ensuring you have provided your postcode. 

Main Tasks/ Responsibilities/ Activities

To support qualified staff in creating a welcoming environment for families attending breastfeeding and infant feeding sessions.

Key Responsibilities:

· Welcome parents and carers to infant feeding sessions, making them feel at ease.

· Offer encouragement, reassurance, and a listening ear to families, providing peer support under staff guidance.

· Support with preparing and tidying away resources used during sessions.

· Model sensitivity, respect, and inclusivity when discussing feeding choices.

· Promote the benefits of breastfeeding and infant feeding best practices (Hertfordshire Family Centres are Baby Friendly Initiative (BFI) accredited through UNICEF)

Skills / Abilities / Experience / Qualities

· Friendly, approachable and empathetic.

· Good listening and communication skills.

· Respectful and non-judgemental attitude towards different feeding choices

· Reliable, punctual, and able to work as part of a team.

· Experience of infant feeding (personal or professional)

Training / Support

· A full induction to the service and specific site will be provided.

· Requirement to undertake One YMCA online training courses

· To understand and implement One YMCA’s policies.

· Ongoing support and regular 1:1 meetings

· Access to organisational events throughout the year including Socials, Conferences and Training opportunities. 

Additional Information

· Undergo enhanced DBS check

· X2 References required

· Undertake additional training as and when required

· We offer to pay volunteers’ “out of pocket” expenses within agreed guidelines