Retail support volunteer volunteer volunteer roles

Volunteering for Sense

Sense is a leading disability charity with extensive knowledge and expertise in delivering personalised, creative and flexible support for disabled people with complex needs. Our tailored approach ensures that every person is empowered to live fully at every stage of life.

Due to the nature of the role, we require all applicants to be aged 16 or over. You must have a UK address to volunteer with Sense.

What your role will involve

You’ll get the opportunity to get involved in a wide range of activities, including:

• Welcoming and assisting customers, providing great customer service, helping create a wonderful shopping experience.
• Receiving donated items from the public, thanking them for their support.
• Sorting, steaming and preparing donations for sale.
• Helping to display stock in eye-catching and exciting ways.
• Keeping the shop floor clean, safe and tidy.
• Talking to customers about Sense and the work we do. 

When you’re ready, we’ll provide you with additional training to:

• Serve customers on the till in a warm and friendly way.
• Put sales through the till, packing them and thanking the customer for shopping with us.
• Talk to customers about Gift Aid and other fundraising initiatives.

If you’re interested in taking on additional responsibilities, you can train to become a Key Volunteer, helping the shop manager by:

• Helping supervise the shop and other volunteers.
• Supporting the shop manager to make sure customers have a great experience.
• Opening and closing the shop when needed.
• Cashing up at the end of the day. 

Will the role suit me? Yes, if you are:

• Passionate about Sense’s work to support disabled people with complex needs.
• Calm, kind and have a friendly personality.
• A team player who enjoys working with others.
• Enthusiastic, motivated and someone with a positive attitude.
• Respectful of others. 

What can Sense offer me as a volunteer?

• Full training with ongoing support and guidance from your team.
• A chance to meet new people.
• A great way to develop new skills and share your existing skills.
• The feeling you get knowing you’re making a difference to the lives of disabled people with complex needs.
• A reference to support future applications for paid or voluntary roles.
• Support from our Mental Health First Aiders, should you need it. 

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.

Volunteers add real value to Sense, bringing their passion, enthusiasm and fresh perspectives to the work that we do. We believe that volunteers enable us to bring people together, and provide opportunities for people with complex disabilities to communicate and experience the world.

We include. We collaborate. We find a way. We challenge. We celebrate.

We are seeking several volunteers fior administrative support committed Trustees across this dynamic Trust's activities in creating historical town maps and atlases.  Roles include managing online meetings, contributing to operations including sales, events, marketing, basic book keeping and all other ways of being useful to the growing needs of the Trust.

We are on an ambitious path to increase the rate of publication, develop a strong educational outreach platform, and embed our maps in the communities of the towns we publish. Trustees are mainly senior academics and others committed to education and urban history and all have a passion for cartography. We currently have no employees

Volunteer Profile 

This is a 6 weeks fixed duration position. As a volunteer you will support the NIAS  Charity shop team in day to day activities. The role will require you to be fit, proactive, have good customer services skills and be committed to NIAS values (Doing Good the Right Way) and standards set by the NIAS charity shops. 

Main responsibilities

The role of a NIAS charity shop volunteer is varied and covers a variety of responsibilities. The following list highlights some of the main tasks you will need to carry out day to day. These responsibilities can change depending on the needs of the shop so you will need to be adaptable in your approach to managing different tasks. 

-  Customer service 

-       Communicating the NIAS mission and charity objectives to customers who enquire

-Accepting, sorting and pricing donations of furniture, clothing and bric-a-brac

-Shop merchandising 

-Researching unusual or high value items 

-Operating the till

-Keep a record of donations and working with delivery team to coordinate delivery and collections

-Helping with collections/deliveries/maintenance 

-Accepting phone calls and emails from donors 

-Ensuring the shop is kept tidy and clean at all times

Benefits for you 

Volunteers provide vital support to our shops and the overall mission of NIAS. Whether you are looking to gain some experience or just want to enjoy your time working in a friendly environment we will support you to ensure your time as a volunteer is fun, rewarding and worthwhile. 

We offer

-Fun and friendly working environment 

-Chance to gain some new skills in retail 

-Support a charitable cause helping children in poverty gain access to better education 

-Work a part of a team of like-minded people.

Who is NIAS 

We champion our cause that research, policy and practice ought to be coordinated to produce real benefits for the poor in society. We do this by offering a platform for change-makers from all works of life to get involved in solving some of the most pressing challenges of our time in the areas of; poverty reduction, human rights, climate change and governance in Africa, through research and practical actions.

CONTEXT

The Women & Families Resource Centre (WFRC) is a registered charity based in

Wolverhampton which supports, empowers and advocates for women and children.

We aim to actively encourage women to be self-reliant, through empowering them to

identify their own needs, make their own choices and create their own solutions. We

offer a baby bank, a charity shop & various community support services to help

women facing crises or challenging situations.

Wolverhampton Baby Bank is a flagship project run by The Women & Families

Resource Centre, a registered charity supporting families with children aged 0-3.

Through donated essentials and community engagement, we provide much-needed

items such as:

• Essential supplies for babies and toddlers, including nappies, wipes, clothing, toys,

and bedding.

• Support services for new parents, including drop-in groups and befriending for

pregnant women and new mothers.

• Referrals and resources to connect families with additional community services.

Scope and Span

The Sorting Team Lead oversees the day-to-day coordination of the sorting function within WFRC, directly supervising volunteers during scheduled shifts and ensuring all donated items are processed efficiently, safely, and in line with organisational standards. The role is responsible for maintaining quality control, organisation of stock, volunteer task allocation, and adherence to the structured volunteer framework. While not responsible for overall strategic decisions, the Sorting Team Lead plays a key operational role in ensuring continuity, consistency, and readiness of essential supplies for families, escalating concerns where necessary to senior leadership.

Volunteer Guidelines

Thank you for volunteering with The Women & Families Resource Centre (WFRC). Our work supports and empowers women and families facing challenging circumstances, and your role is essential in helping us provide consistent, reliable, and respectful services. To ensure fairness, sustainability, and high-quality support for the community, all volunteers are expected to follow the structured framework and guidelines below.

• Minimum of 12hrs per week and 4hrs per day

• Attend agreed shifts consistently and provide notice if unable to attend.

• Carry out agreed tasks responsibly, maintaining professionalism and confidentiality at all times.

• Treat service users, staff, and fellow volunteers with respect and compassion.

• Communicate openly about availability, concerns, or if feeling overwhelmed to prevent burnout and overcommitment.

• Follow agreed scheduling processes to ensure continuity and consistency in service delivery.

• Work collaboratively as part of the team and report any safeguarding concerns immediately.

Your commitment and reliability help us create a stable and supportive environment for the families we serve.

Roles and Responsibilities

• Supervise and coordinate volunteers within the sorting team during scheduled shifts.

• Allocate tasks clearly and fairly based on volunteer skills, experience, and capacity.

• Ensure all donated items are sorted according to WFRC quality, safety, and dignity standards.

• Inspect items to ensure they are clean, safe, age-appropriate, and fit for distribution.

• Oversee categorisation of items (e.g., clothing by size/age, equipment, toiletries, toys, bedding).

• Maintain an organised, safe, and efficient sorting area at all times.

• Monitor stock levels and report shortages or surplus items to the appropriate lead.

• Support the induction and guidance of new volunteers within the sorting team.

• Ensure volunteers follow agreed schedules and the structured volunteer framework.

• Promote a positive, respectful, and supportive team environment.

• Escalate safeguarding, health and safety, or operational concerns promptly.

• Maintain accurate records where required (stock tracking, donation logs, volunteer attendance).
   

Qualifications :

• Strong organisational skills and attention to detail.

• Ability to lead, motivate, and support a diverse group of volunteers.

• Good communication and interpersonal skills.

• Ability to maintain professionalism and confidentiality.

• Reliable, punctual, and able to commit to agreed schedules.

• Understanding of quality control and basic health & safety practices.
   

Skills:

• Previous experience in team leadership, retail, warehouse, or stock management.

• Experience working in a charity or community setting.

• Knowledge of safeguarding practices.

• Basic record-keeping or administrative experience.

CONTEXT

The Women & Families Resource Centre (WFRC) is a registered charity based in

Wolverhampton which supports, empowers and advocates for women and children.

We aim to actively encourage women to be self-reliant, through empowering them to

identify their own needs, make their own choices and create their own solutions. We

offer a baby bank, a charity shop & various community support services to help

women facing crises or challenging situations.

Wolverhampton Baby Bank is a flagship project run by The Women & Families

Resource Centre, a registered charity supporting families with children aged 0-3.

Through donated essentials and community engagement, we provide much-needed

items such as:

• Essential supplies for babies and toddlers, including nappies, wipes, clothing, toys,

and bedding.

• Support services for new parents, including drop-in groups and befriending for

pregnant women and new mothers.

• Referrals and resources to connect families with additional community services.

Scope and Span

The On-Site Sales Team Member supports the day-to-day operations of the Baby Bank’s physical shop by assisting walk-in customers, maintaining store presentation, and ensuring a positive shopping experience.

This role plays a key part in generating fundraising revenue while upholding the organization’s values and customer service standards.

Volunteer Guidelines

Thank you for volunteering with The Women & Families Resource Centre (WFRC). Our work supports and empowers women and families facing challenging circumstances, and your role is essential in helping us provide consistent, reliable, and respectful services. To ensure fairness, sustainability, and high-quality support for the community, all volunteers are expected to follow the structured framework and guidelines below.

• Minimum of 12hrs per week and 4hrs per day

• Attend agreed shifts consistently and provide notice if unable to attend.

• Carry out agreed tasks responsibly, maintaining professionalism and confidentiality at all times.

• Treat service users, staff, and fellow volunteers with respect and compassion.

• Communicate openly about availability, concerns, or if feeling overwhelmed to prevent burnout and overcommitment.

• Follow agreed scheduling processes to ensure continuity and consistency in service delivery.

• Work collaboratively as part of the team and report any safeguarding concerns immediately.

Your commitment and reliability help us create a stable and supportive environment for the families we serve.

Roles and Responsibilities

• Welcome and assist customers visiting the physical shop

• Guide customers through available items and provide product information

• Ensure items on display are organized, clean, and properly labeled

• Monitor stock levels on the shop floor and coordinate restocking

• Process sales transactions (if assigned to cashier role)

• Handle customer inquiries professionally and courteously

• Maintain cleanliness and organization of the retail space

• Follow pricing guidelines and promotional instructions

• Report any stock discrepancies or customer concerns to the Team Lead

• Support in-store fundraising campaigns or special sales events
   

Qualifications

• Minimum high school education

• Previous retail or customer service experience preferred

• Comfortable interacting with customers face-to-face

• Available for scheduled on-site volunteer hours

Skills

• Strong interpersonal and communication skills

• Friendly and customer-focused attitude

• Basic sales and upselling ability

• Attention to detail

• Organization and time management

• Team collaboration

• Reliability and accountability

About the Role

As an Ecommerce Cleaner Volunteer, you’ll play a key part in helping us maintain a clean, safe, and welcoming environment for our team. Your contribution will help ensure our ecommerce operations run smoothly and our donated goods are processed in a hygienic and organised space.

Duties and Responsibilities

Your typical tasks may include:

• Dusting, sweeping, vacuuming, and mopping floors and surfaces
• Cleaning windows and mirrors
• Wiping down counters, shelves, and loose furniture
• Scrubbing and sanitising toilets, sinks, and kitchen areas
• Emptying bins and disposing of rubbish appropriately
• Keeping supply cupboards clean and tidy
• Following health and safety guidelines and Scope’s internal policies

You’ll be supported by our friendly team and given all the tools and guidance you need to succeed in the role.

What We’re Looking For

• A friendly and reliable attitude
• An eye for detail and cleanliness
• Ability to work independently or as part of a team
• Willingness to follow hygiene and safety procedures

No previous experience is required—just your time, enthusiasm, and a commitment to helping Scope make a difference.

Why Volunteer with Us?

• Be part of a positive and welcoming team
• Gain valuable experience and transferable skills
• Help raise funds to support disabled people and their families
• Flexible shifts to fit around your availability

CONTEXT

The Women & Families Resource Centre (WFRC) is a registered charity based in

Wolverhampton which supports, empowers and advocates for women and children.

We aim to actively encourage women to be self-reliant, through empowering them to

identify their own needs, make their own choices and create their own solutions. We

offer a baby bank, a charity shop & various community support services to help

women facing crises or challenging situations.

Wolverhampton Baby Bank is a flagship project run by The Women & Families

Resource Centre, a registered charity supporting families with children aged 0-3.

Through donated essentials and community engagement, we provide much-needed

items such as:

• Essential supplies for babies and toddlers, including nappies, wipes, clothing, toys,

and bedding.

• Support services for new parents, including drop-in groups and befriending for

pregnant women and new mothers.

• Referrals and resources to connect families with additional community services.

Scope and Span

The Listing, Inventory & Photography Officer is responsible for accurately recording, organizing, and visually documenting donated items within the Baby Bank.

This role ensures that all items are properly listed, photographed, categorized, and updated in the inventory system to maintain transparency, quality control, and efficient distribution.

Volunteer Guidelines

Thank you for volunteering with The Women & Families Resource Centre (WFRC). Our work supports and empowers women and families facing challenging circumstances, and your role is essential in helping us provide consistent, reliable, and respectful services. To ensure fairness, sustainability, and high-quality support for the community, all volunteers are expected to follow the structured framework and guidelines below.

• Minimum of 12hrs per week and 4hrs per day

• Attend agreed shifts consistently and provide notice if unable to attend.

• Carry out agreed tasks responsibly, maintaining professionalism and confidentiality at all times.

• Treat service users, staff, and fellow volunteers with respect and compassion.

• Communicate openly about availability, concerns, or if feeling overwhelmed to prevent burnout and overcommitment.

• Follow agreed scheduling processes to ensure continuity and consistency in service delivery.

• Work collaboratively as part of the team and report any safeguarding concerns immediately.

Your commitment and reliability help us create a stable and supportive environment for the families we serve.

Roles and Responsibilities

• Record all approved donated items into the inventory system

• Categorize items by type, size, age range, and condition

• Take clear photographs of items for listing in the online platform

• Ensure items are correctly labeled and stored in designated areas

• Update stock levels and item status in tracking sheets or inventory tools

• Coordinate with Sorting Team to confirm item condition before listing

• Maintain organized digital folders for item photos

• Flag missing, damaged, or mismatched inventory to the Team Lead

• Follow all operational SOPs for data entry and documentation
   

Qualifications

• Minimum high school education (college level preferred)

• Basic experience in admin, inventory, data entry, or photography preferred

• Comfortable using Google Drive, Sheets, or Excel

• Basic knowledge of smartphone or camera photography

• Available for required volunteer or assigned hours

Skills

• Strong attention to detail

• Basic photography skills (clear framing, proper lighting, consistency)

• Data entry accuracy

• Organization and file management

• Time management

• Ability to follow structured processes

• Team collaboration

About the Role

We are Buttons & Bubbles C.I.C. and our mission is to increase inclusion and representation for disabled families across society. We offer a variety of services including bespoke characters, workshops, free resources, events, sensory trails, and more.

We are looking for volunteers to help source, sell, and send clothes on Vinted to raise money for our services. This role is not about listing your own items but about sourcing donated items from others that we can then sell to support our work.

Who Are We Looking For?

·Enjoys fundraising but are looking for something a little bit different.

·Are organised and enjoy keeping things structured.

·Appreciates flexibility in a role and can manage tasks independently.

·Are collaborative and enjoy working as part of a supportive team.

What Do We Expect?

·Willingness to undertake our virtual training programme at a time convenient to you.

·Have a DBS check (preferably on the update system) or be willing to complete one with us.

·Sign our volunteer contract (we are happy to discuss reasonable adjustments if needed).

·A positive and inclusive attitude toward disability and illness.

What Can You Expect?

·A supportive, kind, and nurturing team that values its volunteers.

·Flexibility- there is no fixed rota, so you can contribute at times that suit you.

·Supportive approach to accessibility and accommodations.

Benefits of Volunteering with Buttons & Bubbles C.I.C.

·Make a tangible difference in your community.

·Develop skills in fundraising, organisation, and online selling.

·Enhance your CV and demonstrate reliability to future employers.

·Explore new areas of interest and take on additional tasks if desired.

·Build confidence while contributing to meaningful work.

RSPCA Alton, Haslemere & Petersfield Branch

We are looking for volunteers to join our Trustee board with expertise in any of these areas:

• Charity finance/ Treasurer
• Marketing/ Social Media
• Fundraising/Retail
• Project management

You will gain new skills and experience as a Branch Trustee whilst enabling us to help animals in our area.

Overview

We are looking for enthusiastic people to take the role as a Charity Trustee, who could devote some time to volunteer for the Alton, Haslemere & Petersfield Branch and support us in boosting our local animal welfare work. Alongside using your expertise, this role will enable you to enhance how we care for and prevent cruelty to animals and drive the implementation of key initiatives. You will serve on the governing body of the charity and be instrumental, alongside fellow Trustees, in the running of the Branch and the implementation of a development plan. At a minimum, you would normally be expected to attend a monthly online committee meeting and to spend further time driving forward our activities.

The Alton, Haslemere & Petersfield RSPCA Branch

We are the local branch of the national RSPCA, but we are also a separately registered charity looking after animals in our local area.

The Branch is in an enviable financial position and employs an experienced member of staff as Branch Manager. Once additional Trustees are in place, we expect to move towards CIO (Charitable Incorporated Organisation) status.

Our main current activities are:

• Providing financial assistance to local people unable to afford unexpected vets’ bills. In the past year, we have allocated £40,000 to this area.
• Collecting petfood donations, which we collate and then pass to our local foodbanks.
• Re-homing cats in the Alton part of our area, organised in co-operation with the neighbouring RSPCA Branch.
• Some fundraising activities, including organising fun Dog Shows.
• We are looking to recruit at least three new trustees to work on significantly developing the Branch over the next few years. Initiatives we are considering are:
• Establishing a comprehensive fostering and re-homing network, across the entire Branch area.
• Major income generation initiatives, including opening our own shops.
• Developing our own animal centre resources, possibly in co-operation with private sector providers in the Branch area.

Core Branch Trustee responsibilities

• Appreciate and support the aims and policies of the RSPCA.
• Work in conjunction with fellow Trustees and Branch Officers and jointly act in making decisions for the best interests of the Branch and the RSPCA.
• Assist the Branch, as appropriate, to work with and assist national RSPCA staff, including but not limited to Inspectors.
• Actively participate in Branch committee meetings and to attend the Branch Annual General Meeting (AGM).
• Actively promote and advertise the society in an ongoing programme to recruit new Trustees and volunteers and welcome new members.
• In conjunction with fellow Trustees, ensure the proper management and control of all activities and decisions.

What we are looking for in a volunteer

We are committed to creating a Board which is representative of our society and encourages people from any background to apply. You will need to be able to work with people and have good interpersonal skills.

What we can offer you as a volunteer Branch Trustee

• Ongoing support provided by our Branch Manager and assistance from relevant national RSPCA staff.
• The platform to utilise your skills and experience to oversee the charity and make decisions that will enhance local animal welfare.
• The opportunity to gain new skills and develop existing ones, whilst making a real difference to the lives of animals.
• A way to expand your professional and personal network through working with like-minded people.

Practical considerations

• To become a Trustee, you will need to be aged 18 or over and have become a member of our Branch.
• Trustees are elected annually.
• You must not be disqualified from being a Trustee. Please read the Charity Commission’s guidance on who can be a Trustee of a charity.
• You will need to sign a Trustee Declaration of Willingness to Act, clarifying that you are not disqualified from being a Trustee.
• References will be required.

How to find out more about being a Trustee

For more information on becoming a Charity Trustee and to ensure it is the right decision for you, we recommend reading the Charity Commission's guidance on the role of the trustee and the RSPCA website about Branch Trustees.

We have an online session about Becoming a Branch Trustee, which should hopefully give you more of an idea of what the RSPCA Branch Trustee role will involve

If you’ve got the drive and compassion to volunteer with the RSPCA and are passionate about improving animal welfare, we’d love to hear from you!

Please visit our website to learn more about what we do.

We hope you are interested in volunteering for the Alton, Haslemere & Petersfield branch

Our voluntary roles are subject to an informal interview and trial period. We will ask you to provide contact details for two referees, and dependent on the position, you may need to sign an agreement and undergo specific training before starting the role.

Branch Trustee (MILTON KEYNES & NORTH BUCKS BRANCH)

Help Us Make a Real Difference for Animals in Milton Keynes

Do you care deeply about animal welfare and want to use your skills to create lasting change? Do you have corporate business experience that you’d like to use to give back to your community? At RSPCA Milton Keynes, every decision we make, every pound we raise, and every hour we give is about one thing: helping animals in need.

Overview of the Branch Trustee opportunity

We are looking for enthusiastic and passionate people who could devote the time to volunteer with us as one of our Trustees. As a Trustee of the Branch, you will have the chance to influence how we care for and prevent cruelty to animals and drive the implementation of key initiatives. You will serve on the governing body of the charity and be instrumental in the running of the Branch and setting out both the short and long terms aims.

About the RSPCA

Founded in 1824 we have been saving animals for almost 200 years and are proud to be the oldest welfare charity around. It has always been our vision to live in a world where all animals are respected and treated with compassion, so our volunteers and employees work tirelessly to ensure that all animals can live free from pain and suffering.

Through our numerous campaigns, we seek to raise standards of care, and awareness of issues, affecting animals today. We rely heavily on our volunteers who play a significant role in enabling us to carry out this important animal welfare work every day!

The RSPCA MILTON KEYNES & NORTH BUCKS Branch

We’re a small independent charity, run by passionate volunteers and supported by a dedicated team. Every year, we rescue, rehabilitate, and rehome animals who deserve a second chance. But we can only do this because of the funds we raise locally through our charity shops, fundraising events, grants, and public donations. We’re now at a pivotal moment, transitioning to Charitable Incorporated Organisation (CIO) status, and we need strong leadership and fresh ideas to secure our future. We have two retail outlets, a growing online presence, and funds ready to invest in sustainable revenue streams. What we need is your business expertise and drive to make it happen.

Primary responsibilities of the Branch Trustee

What we are looking for in a volunteer:

We are looking for people from all social and cultural backgrounds who can

• Make a real impact on animal lives: Every idea you bring helps us rescue, rehabilitate, and rehome more animals.
• Use your skills for good: Apply your business experience to strategy, fundraising, and growth that truly matters.
• Join a passionate team: Work alongside people who share your love for animals and commitment to making a difference.
• Feel proud and fulfilled: Experience the satisfaction of doing something good—every decision you help shape creates a positive change in our community and gives animals the second chance they deserve.

We’re asking for

• Up to 6 hours per week (flexible).
• Help us structure volunteering, drive fundraising, and develop revenue ideas.
• Bring your corporate experience, creativity, drive, and enthusiasm to a small team that’s ready to grow.

Alongside the relevant experience, we are looking for someone who is committed to the RSPCA’s charitable objectives and shares our passion for animal welfare. You would be creative, innovative, bring a fresh perspective, and can put ideas into action.

What we can offer you as a volunteer Branch Trustee

• We will provide you with a comprehensive trustee training course which will provide you with everything you need to carry out the role.
• Ongoing support is also provided by local and national RSPCA staff in addition to any additional training provided by the relevant branch.
• The platform to utilise your skills and experience to oversee the charity and make decisions that have a direct impact on local animal welfare.
• The opportunity to gain new skills and develop existing ones, whilst making a real difference to the lives of animals.
• A way to expand your professional and personal network through working with like-minded people.

Practical considerations

• Please also note that to become a Trustee, you will need to be aged 18 or over and a member of our branch for three months before you are eligible to be elected.
• Trustees are elected for a 12-month term each year.
• Reasonable expenses will be reimbursed.
• Trustees must sign a Trustee Declaration of Willingness to Act to clarify that they are not disqualified from being a trustee and read the Charity Commission’s guidance for individuals on who cannot be a trustee or senior manager of a charity.
• References will also be required.

How to find out more about being a Branch Trustee

For more information on becoming a Charity Trustee and to ensure it is the right decision for you, we recommend reading the Charity Commission's guidance on the role of the trustee and the RSPCA website about Branch Trustees.

We have an online session about Becoming a Branch Trustee, which should hopefully give you more of an idea of what the RSPCA Branch Trustee role will involve.

How to Apply:

If you’ve got the drive and compassion to volunteer with the RSPCA and are passionate about improving animal welfare, we’d love to hear from you! Please visit our website to learn more about what we do.

Join us in making a real difference to the lives of animals in need.

Our voluntary roles are subject to an informal interview and trial period. We will ask you to provide contact details for two referees, and dependent on the position, you may need to sign an agreement and undergo specific training before starting the role.

Join Richmond Foundation as a Non-Trustee Grants Committee Member and help shape a fairer, healthier future for our community.

Richmond Foundation is a long-established local charity with a proud history of supporting residents through grant-making, property management, and community initiatives. We are seeking new Non-Trustee (volunteer) members to join our Grants Committee and contribute to our vision: Everyone in Richmond has opportunities to build healthy and fulfilling lives.

Who We’re Looking For

We want to add Non-Trustee members to our Grants Committee to increase the breadth of knowledge and to provide different fresh perspectives into our grant making. We welcome applications from individuals who share our values of integrity, excellence, collaboration, agility, and ambition.

We are aiming to have six members of the Grants Committee with at least one being a non-trustee member, who will participate alongside our Trustees.

Our goal is to recruit people from a wide range of backgrounds, with different expertise, experience and knowledge. We want to make our committees more diverse and representative of the groups and people we support. You can read more about our commitment to Diversity, Equity, and Inclusion here.

We are keen to receive applications from people who:

• Are aged between 16 and 35
• Are from lower-income socio-economic backgrounds
• Have lived experience relevant to our work
• Are disabled or have a long-term health condition
• Are from communities experiencing racial inequity

We are committed to creating an inclusive recruitment process and are happy to provide reasonable adjustments to support applicants at any stage.

The role of a Non-Trustee Grants Committee Member

This is an exciting opportunity to work closely with the Richmond Foundation team to participate in important decisions around awarding funding and to influence policy and strategic direction.

Terms of appointment

Appointments will be for a two-year term, with the possibility of renewing for an additional two-year term.

You will need to:

• Uphold Richmond Foundation’s vision, mission, objectives, and values
• Attend at least four Grants Committee meetings per year at our central Richmond location (1.5 hours from 5:00pm to 6:30pm)
• Prepare for meetings by reading all relevant documentation and reviewing minutes
• Attend relevant training and at least one event/visit hosted by a grant-funded organisation each year
• Attend our annual AGM meeting in November

Responsibilities include:

• Provide strategic direction and expert guidance on our developing grants portfolio
• Maintain oversight of grant giving activities to ensure: it is in line with our strategic objectives and within agreed budget; grant giving practices are in line with agreed policy, legislation and good practice
• Receive and feedback on impact and other reporting
• Provide support and challenge to the Grants Director and team
• Occasionally attending internal briefings and training and other relevant external events on behalf of Richmond Foundation
• Contribute relevant specialist experience

General experience:

• Contribute to the discussions and decision-making that take place during meetings from a general point of view, as someone who has knowledge and experience relevant to the work of the committee
• A keen interest and understanding of the charitable sector
• An understanding of, and commitment to, safeguarding and diversity, equity and inclusion in the charitable sector and how this relates to grant-making
• Ability to take an independent view which varies from that of other committee members
• Relevant knowledge, perspective, insight, and understanding gathered through lived experience

To support you, we will:

• Provide background information to be discussed in an introductory session and supported by the Trustee and Committee Member Handbook
• Give initial training about Richmond Foundation and our grantmaking, with further training and support to enable you to fully take part in committee meetings
• Ongoing annual training and access to document library
• Link you with a Richmond Foundation Trustee who will act as a buddy. Before each committee meeting, they will offer support with preparing for the meeting and discuss any key issues with you
• Cover reasonable childcare, carer and travel costs if these are required to enable you to attend committee meetings

How to Apply

If you are interested in making a difference in Richmond and can contribute your time and expertise to help us deliver our charitable objectives, we would love to hear from you.

Full details, person specification and requirements, and application instructions are available in the Non-Trustee Grants Committee Member Recruitment pack.

Richmond Foundation are hosting a Webinar and Q+A for interested applicants on 18 March 2026. This will be an opportunity to learn more from our CEO, Chair and Trustees and ask questions. Details will be posted on our website.

The application deadline is 10:00am on Monday 13 April 2026

Interviews: Scheduled in May/June 2026

Term Commences: 23 September 2026 (with a short induction period beforehand)

CONTEXT

The Women & Families Resource Centre (WFRC) is a registered charity based in

Wolverhampton which supports, empowers and advocates for women and children.

We aim to actively encourage women to be self-reliant, through empowering them to

identify their own needs, make their own choices and create their own solutions. We

offer a baby bank, a charity shop & various community support services to help

women facing crises or challenging situations.

Wolverhampton Baby Bank is a flagship project run by The Women & Families

Resource Centre, a registered charity supporting families with children aged 0-3.

Through donated essentials and community engagement, we provide much-needed

items such as:

• Essential supplies for babies and toddlers, including nappies, wipes, clothing, toys,

and bedding.

• Support services for new parents, including drop-in groups and befriending for

pregnant women and new mothers.

• Referrals and resources to connect families with additional community services.

Scope and Span

The Sorting Team Member is responsible for organizing, checking, categorizing, and preparing donated baby items to ensure quality, safety, and readiness for distribution.

This role supports day-to-day operational activities within the Baby Bank and works closely with Project Leads and other volunteers to maintain efficiency and standards.

Volunteer Guidelines

Thank you for volunteering with The Women & Families Resource Centre (WFRC). Our work supports and empowers women and families facing challenging circumstances, and your role is essential in helping us provide consistent, reliable, and respectful services. To ensure fairness, sustainability, and high-quality support for the community, all volunteers are expected to follow the structured framework and guidelines below.

• Minimum of 12hrs per week and 4hrs per day

• Attend agreed shifts consistently and provide notice if unable to attend.

• Carry out agreed tasks responsibly, maintaining professionalism and confidentiality at all times.

• Treat service users, staff, and fellow volunteers with respect and compassion.

• Communicate openly about availability, concerns, or if feeling overwhelmed to prevent burnout and overcommitment.

• Follow agreed scheduling processes to ensure continuity and consistency in service delivery.

• Work collaboratively as part of the team and report any safeguarding concerns immediately.

Your commitment and reliability help us create a stable and supportive environment for the families we serve.

Roles and Responsibilities

• Sort donated baby clothing, equipment, and essentials by category, size, and condition

• Inspect items to ensure they meet safety and quality standards

• Remove damaged, stained, or unsuitable items according to guidelines

• Label and organize items for storage or distribution

• Maintain cleanliness and order in sorting areas

• Follow operational SOPs and safety procedures

• Report inventory shortages or concerns to the Project Lead

• Support packing and preparation for client distribution when required

Qualifications

• Previous volunteer or warehouse experience is an advantage but not required

• Must be physically able to stand, lift, and move items for extended periods

• Available for minimum required volunteer hours per week

Skills

• Attention to detail

• Ability to follow structured processes

• Teamwork and collaboration

• Time management

• Basic organizational skills

• Reliability and accountability

We are looking for passionate Animal Advocates to join our Events Team and help raise vital funds for animals in need in their local community. This role is ideal for someone who loves animals, enjoys connecting with people in their community, and wants to make a meaningful difference.

Animal Advocates organise and host small fundraising stalls within their local area, helping to raise awareness and funds to support animals who need our help.

Key Responsibilities

As an Animal Advocate, you will:

• Identify opportunities to hold a fundraising stall in your community at least once a month (for example at markets, fairs, community events or outside local businesses).
• Research and approach local businesses who may wish to donate items that can be sold to raise funds to support our work.
• Encourage people in your community to donate good-quality second-hand items that can be sold on the stall.
• Set up and run fundraising stalls to engage with the public and promote the charity’s work.
• Help raise awareness about the animals we support and the difference donations make.
• Be a vital part of our Events Team.

Support and Resources

As part of our team, volunteers will receive:

• A welcome pack containing everything you need to get started.
• Ongoing support from advice on organising stalls, collecting donations and growing your impact.
• Encouragement to build a small local team of volunteers, if you prefer working as part of a team, to support your activities.

Essential Experience / Skills:

• Passionate about helping animals.
• Friendly and confident speaking to people in their community.
• Organised and motivated to plan local fundraising opportunities.
• Happy to approach local businesses and community members.
• Enthusiastic about making a difference.

What You’ll Gain

This is a fantastic opportunity to:

• Help animals in need
• Meet like-minded people
• Become a positive voice for animals in your community
• Develop fundraising, community engagement and leadership skills.

Every stall you organise helps us provide care, safety and a brighter future for animals who need it most.

Closing Date: The job advert will close as soon as suitable candidates have been found. We encourage you to apply as soon as possible!

CONTEXT

The Women & Families Resource Centre (WFRC) is a registered charity based in

Wolverhampton which supports, empowers and advocates for women and children.

We aim to actively encourage women to be self-reliant, through empowering them to

identify their own needs, make their own choices and create their own solutions. We

offer a baby bank, a charity shop & various community support services to help

women facing crises or challenging situations.

Wolverhampton Baby Bank is a flagship project run by The Women & Families

Resource Centre, a registered charity supporting families with children aged 0-3.

Through donated essentials and community engagement, we provide much-needed

items such as:

• Essential supplies for babies and toddlers, including nappies, wipes, clothing, toys,

and bedding.

• Support services for new parents, including drop-in groups and befriending for

pregnant women and new mothers.

• Referrals and resources to connect families with additional community services.

Scope and Span

The Baby Bank Administrator provides structured administrative support to ensure efficient and organised service delivery.

The postholder will manage incoming enquiries, maintain digital records, support volunteer coordination logistics, and assist in stock documentation and reporting processes.This role requires strong organisation, attention to detail, and professionalism when communicating with vulnerable families and external partners.

Volunteer Guidelines

Thank you for volunteering with The Women & Families Resource Centre (WFRC). Our work supports and empowers women and families facing challenging circumstances, and your role is essential in helping us provide consistent, reliable, and respectful services. To ensure fairness, sustainability, and high-quality support for the community, all volunteers are expected to follow the structured framework and guidelines below.

• Commit to a minimum of 12 hours per week.

• Attend agreed shifts consistently and provide notice if unable to attend.

• Carry out agreed tasks responsibly, maintaining professionalism and confidentiality at all times.

• Treat service users, staff, and fellow volunteers with respect and compassion.

• Communicate openly about availability, concerns, or if feeling overwhelmed to prevent burnout and overcommitment.

• Follow agreed scheduling processes to ensure continuity and consistency in service delivery.

• Work collaboratively as part of the team and report any safeguarding concerns immediately.

Your commitment and reliability help us create a stable and supportive environment for the families we serve.

Roles and Responsibilities

1. Client Communication & Frontline Support

• Answer incoming phone calls professionally and compassionately

• Respond to email enquiries in a timely and structured manner

• Manage appointment bookings and referral confirmations

• Provide clear information about Baby Bank services and eligibility

• Maintain confidentiality and safeguarding awareness in all communication

• Welcome visitors and support front desk coordination when required
   

2. Administrative & Digital Systems Support

• Maintain accurate digital records of referrals, appointments, and service users

• Update Charity Log database and internal tracking system

• Support data entry for stock distribution record

• Prepare basic reports for the Baby Bank Manager

• Ensure documentation is organised and up to date

• Assist with digital onboarding documentation for volunteers

3. Volunteer Coordination Support

• Support scheduling of volunteers in coordination with the Manager

• Maintain volunteer attendance record

• Assist in preparing volunteer documentation and review paperwork

• Communicate shift confirmations and reminder

4. Stock & Inventory Administration

• Log incoming donations into tracking systems

• Record distributed items against client records

• Support inventory data update

• Flag stock shortages to the Baby Bank Manager

5. Corporate Volunteer Day Support

• Assist with preparation of attendance sheets and documentation

• Prepare administrative packs for corporate volunteer sessions

• Record participation and basic impact data

6. Compliance & Record Management

• Ensure data protection compliance in all record keeping

• Maintain confidentiality of client and volunteer information

• Follow WFRC safeguarding, Health & Safety, and Equal Opportunities policies
   

7. General Responsibilities

• Take meeting minutes when required

• Provide administrative support across WFRC services when necessary

• Undertake additional reasonable duties as directed by the Baby Bank Manager

Qualifications

• Previous experience in administrative or office support roles preferred

• Experience in customer service or frontline communication

• Basic knowledge of Microsoft Office (Word, Excel, Outlook)

• Comfortable using digital systems and databases

Skills

• Strong communication skills (verbal and written)

• High attention to detail

• Professional phone and email etiquette

• Organised and structured approach to work

• Empathy and sensitivity when dealing with vulnerable families

• Ability to manage multiple tasks efficiently

• Reliability and accountability