Retail volunteer volunteer volunteer roles

CONTEXT

The Women & Families Resource Centre (WFRC) is a registered charity based in

Wolverhampton which supports, empowers and advocates for women and children.

We aim to actively encourage women to be self-reliant, through empowering them to

identify their own needs, make their own choices and create their own solutions. We

offer a baby bank, a charity shop & various community support services to help

women facing crises or challenging situations.

Wolverhampton Baby Bank is a flagship project run by The Women & Families

Resource Centre, a registered charity supporting families with children aged 0-3.

Through donated essentials and community engagement, we provide much-needed

items such as:

• Essential supplies for babies and toddlers, including nappies, wipes, clothing, toys,

and bedding.

• Support services for new parents, including drop-in groups and befriending for

pregnant women and new mothers.

• Referrals and resources to connect families with additional community services.

Scope and Span

The On-Site Sales Team Member supports the day-to-day operations of the Baby Bank’s physical shop by assisting walk-in customers, maintaining store presentation, and ensuring a positive shopping experience.

This role plays a key part in generating fundraising revenue while upholding the organization’s values and customer service standards.

Volunteer Guidelines

Thank you for volunteering with The Women & Families Resource Centre (WFRC). Our work supports and empowers women and families facing challenging circumstances, and your role is essential in helping us provide consistent, reliable, and respectful services. To ensure fairness, sustainability, and high-quality support for the community, all volunteers are expected to follow the structured framework and guidelines below.

• Minimum of 12hrs per week and 4hrs per day

• Attend agreed shifts consistently and provide notice if unable to attend.

• Carry out agreed tasks responsibly, maintaining professionalism and confidentiality at all times.

• Treat service users, staff, and fellow volunteers with respect and compassion.

• Communicate openly about availability, concerns, or if feeling overwhelmed to prevent burnout and overcommitment.

• Follow agreed scheduling processes to ensure continuity and consistency in service delivery.

• Work collaboratively as part of the team and report any safeguarding concerns immediately.

Your commitment and reliability help us create a stable and supportive environment for the families we serve.

Roles and Responsibilities

• Welcome and assist customers visiting the physical shop

• Guide customers through available items and provide product information

• Ensure items on display are organized, clean, and properly labeled

• Monitor stock levels on the shop floor and coordinate restocking

• Process sales transactions (if assigned to cashier role)

• Handle customer inquiries professionally and courteously

• Maintain cleanliness and organization of the retail space

• Follow pricing guidelines and promotional instructions

• Report any stock discrepancies or customer concerns to the Team Lead

• Support in-store fundraising campaigns or special sales events
   

Qualifications

• Minimum high school education

• Previous retail or customer service experience preferred

• Comfortable interacting with customers face-to-face

• Available for scheduled on-site volunteer hours

Skills

• Strong interpersonal and communication skills

• Friendly and customer-focused attitude

• Basic sales and upselling ability

• Attention to detail

• Organization and time management

• Team collaboration

• Reliability and accountability

CONTEXT

The Women & Families Resource Centre (WFRC) is a registered charity based in

Wolverhampton which supports, empowers and advocates for women and children.

We aim to actively encourage women to be self-reliant, through empowering them to

identify their own needs, make their own choices and create their own solutions. We

offer a baby bank, a charity shop & various community support services to help

women facing crises or challenging situations.

Wolverhampton Baby Bank is a flagship project run by The Women & Families

Resource Centre, a registered charity supporting families with children aged 0-3.

Through donated essentials and community engagement, we provide much-needed

items such as:

• Essential supplies for babies and toddlers, including nappies, wipes, clothing, toys,

and bedding.

• Support services for new parents, including drop-in groups and befriending for

pregnant women and new mothers.

• Referrals and resources to connect families with additional community services.

Scope and Span

The Listing, Inventory & Photography Officer is responsible for accurately recording, organizing, and visually documenting donated items within the Baby Bank.

This role ensures that all items are properly listed, photographed, categorized, and updated in the inventory system to maintain transparency, quality control, and efficient distribution.

Volunteer Guidelines

Thank you for volunteering with The Women & Families Resource Centre (WFRC). Our work supports and empowers women and families facing challenging circumstances, and your role is essential in helping us provide consistent, reliable, and respectful services. To ensure fairness, sustainability, and high-quality support for the community, all volunteers are expected to follow the structured framework and guidelines below.

• Minimum of 12hrs per week and 4hrs per day

• Attend agreed shifts consistently and provide notice if unable to attend.

• Carry out agreed tasks responsibly, maintaining professionalism and confidentiality at all times.

• Treat service users, staff, and fellow volunteers with respect and compassion.

• Communicate openly about availability, concerns, or if feeling overwhelmed to prevent burnout and overcommitment.

• Follow agreed scheduling processes to ensure continuity and consistency in service delivery.

• Work collaboratively as part of the team and report any safeguarding concerns immediately.

Your commitment and reliability help us create a stable and supportive environment for the families we serve.

Roles and Responsibilities

• Record all approved donated items into the inventory system

• Categorize items by type, size, age range, and condition

• Take clear photographs of items for listing in the online platform

• Ensure items are correctly labeled and stored in designated areas

• Update stock levels and item status in tracking sheets or inventory tools

• Coordinate with Sorting Team to confirm item condition before listing

• Maintain organized digital folders for item photos

• Flag missing, damaged, or mismatched inventory to the Team Lead

• Follow all operational SOPs for data entry and documentation
   

Qualifications

• Minimum high school education (college level preferred)

• Basic experience in admin, inventory, data entry, or photography preferred

• Comfortable using Google Drive, Sheets, or Excel

• Basic knowledge of smartphone or camera photography

• Available for required volunteer or assigned hours

Skills

• Strong attention to detail

• Basic photography skills (clear framing, proper lighting, consistency)

• Data entry accuracy

• Organization and file management

• Time management

• Ability to follow structured processes

• Team collaboration

Join the UK’s first-ever purpose-driven travel Host Agency officially incorporated as a CIC. Use your digital content skills as a commercial engine to fund massive, measurable global good.

About Us
We are disruptors, not traditional philanthropists. We believe that relying solely on charity can strip vulnerable communities of their agency, which is why we use mainstream travel as a powerful commercial engine for self-sustaining global good.

We operate a highly scalable dual-model: an inclusive B2B business incubator for travel entrepreneurs, and our flagship B2C retail brand, 'Yule Travel'. What makes us radically different is our legal structure. 100% of our retained corporate profits are legally locked to our social mission. Every holiday booked through our network actively funds our "Four Pillars of Change" directly in developing destinations, such as our flagship "Made From The Mekong".

The Role
Working alongside our newly appointed Head of Marketing, we are looking for a highly strategic B2C Digital Content Creator to lead the creative voice of our retail brand. You will be responsible for:
 

• Social Media & Content Creation: Designing 2–3 engaging social media posts or short-form videos per week (using Canva, CapCut, etc.) for Instagram, TikTok, and Facebook to sell the "dream" of our global holidays.
   

• B2C Copywriting: Crafting high-converting website copy, exciting destination guides, and bespoke "Signature Trips" (e.g., sustainable Maldives honeymoons or Costa Rica eco-tours) for our consumer storefront.
   

• Storytelling with Purpose: Translating our complex dual-impact model into engaging narratives that highlight our grassroots projects in Southeast Asia without ever using "charity-guilt" to sell holidays.
   

Why Join Us?
We respect that our volunteers are high-level professionals, often balancing their time alongside demanding careers. By joining Yule Travel Group CIC, you gain:
 

• Strategic Autonomy: You won't be handed a list of mundane tasks. You will be given a blank canvas to build and execute enterprise-grade digital strategies.
   

• Measurable Global Impact: Your work doesn't just raise awareness; it generates the commercial revenue that builds schools and funds micro-finance.
   

• Tech-Forward Experience: We operate with the sharpness of a corporate tech startup. 
   

• Ultimate Flexibility: We operate a 100% remote, asynchronous workspace. You complete your 3–10 hours per week entirely on your own schedule, from anywhere in the UK.
   

• A Prestige Portfolio Piece: Coming in at the ground floor of a radical industry disruptor is a uniquely powerful case study for any professional portfolio.

Join the UK’s first-ever purpose-driven travel Host Agency officially incorporated as a CIC. Use your SEO and web expertise as a commercial engine to fund massive, measurable global good.
 

About Us
We are disruptors, not traditional philanthropists. We believe that relying solely on charity can strip vulnerable communities of their agency, which is why we use mainstream travel as a powerful commercial engine for self-sustaining global good.

We operate a highly scalable dual-model: an inclusive B2B business incubator for travel entrepreneurs, and our flagship B2C retail brand, 'Yule Travel'. What makes us radically different is our legal structure. 100% of our retained corporate profits are legally locked to our social mission. Every holiday booked through our network actively funds our "Four Pillars of Change" directly in developing destinations, such as our flagship "Made From The Mekong" project.

The Role
We operate with the sharpness of a corporate tech startup, and our digital storefront is our most vital asset. We are seeking a highly strategic SEO & Web Specialist to spearhead the organic growth of our brand. You will be responsible for:

• B2C Platform Optimisation: Taking charge of the SEO strategy for our flagship retail website, powered by enterprise-grade Travelgenix software, to ensure our bespoke travel packages rank highly on Google.
   

• AI-Driven SEO: Utilising cutting-edge enterprise AI tools to scale metadata, alt-text, and organic reach.
   

• B2B Web Guidance: Creating simple UX and SEO best-practice playbooks to empower our countrywide network of independent travel entrepreneurs who build their own digital storefronts using Google Sites.
   

• Analytics & Strategy: Monitoring organic traffic and conversion data to ensure our "Tech Arm" is successfully driving the revenue needed to fund our global projects.
   

Why Join Us?
We respect that our volunteers are high-level professionals. By joining Yule Travel Group CIC, you gain:
 

• Strategic Autonomy: You won't be handed a list of mundane tasks. You will be given a blank canvas to build, lead, and execute enterprise-grade technical strategies.
   

• Measurable Global Impact: Your technical work doesn't just raise awareness; it drives the commercial revenue that builds schools and funds micro-finance.
   

• Tech-Forward Experience: You will gain hands-on experience utilising powerful, paid enterprise AI marketing software to scale your output.
   

• Ultimate Flexibility: We operate a 100% remote, asynchronous workspace. You complete your hours per week on your own schedule, from anywhere in the UK.
   

• A Prestige Portfolio Piece: Coming in at the ground floor of a radical industry disruptor is a uniquely powerful case study for any professional portfolio.

External Trustee  

Liverpool Guild of Students 
Location: Liverpool 
Commitment: Voluntary 

Term: Four years (renewable) 
Closing date: Midday on Tuesday 7th April 2026 

Atkinson HR and Marble Mayne are pleased to be supporting Liverpool Guild of Students in their search for an External Trustee to join their Board. 

Liverpool Guild of Students is an independent, student-led charity dedicated to enhancing the student experience at the University of Liverpool. With 32,000 members, they are committed to creating a home for every student, ensuring each one gets the most out of university life and leaves equipped to change the world.

As they continue to strengthen their governance and long-term impact, they are seeking a committed and strategic individual to join their Board of Trustees and help guide their mission of creating an exceptional university experience for every student. 

About the Role 

This is a fantastic opportunity to make a real difference to the lives of students in Liverpool. As an External Trustee, you will play a key role in setting and monitoring the Guild's strategy, providing financial oversight, managing risk, and ensuring the organisation remains fit for purpose. The Board meets four times per year, with trustees also invited to sit on sub-committees covering Resources & Audit, People, Culture & EDI, and Governance & Appointments. 

The Guild is keen to hear from individuals who can think strategically, critically evaluate complex issues, and contribute meaningfully to Board discussions. They are particularly interested in candidates who bring networks within Liverpool, knowledge of the Higher Education sector or Students' Unions, experience of complex multi-service organisations, or expertise in EDI best practice. First-time trustees are warmly welcomed, and the Guild is committed to building an inclusive Board with diverse perspectives and backgrounds. 

How to Apply 

To apply, please submit your CV and complete the application form, where you will be asked to answer three questions: 

• Tell us why you’d like to join the Guild as a Trustee and how do your personal values align with the Guild’s? 

• What knowledge, abilities, and experience can you contribute to our Board’s collective skills? 

• How would you add value to the Board and our work to support students? 

Each answer should be a maximum of 400 words. 

Key Dates 

Closing Date: Midday on Tuesday 7th April 2026 

Interviews: Monday 27th and Tuesday 28th April 2026 

CONTEXT

The Women & Families Resource Centre (WFRC) is a registered charity based in

Wolverhampton which supports, empowers and advocates for women and children.

We aim to actively encourage women to be self-reliant, through empowering them to

identify their own needs, make their own choices and create their own solutions. We

offer a baby bank, a charity shop & various community support services to help

women facing crises or challenging situations.

Wolverhampton Baby Bank is a flagship project run by The Women & Families

Resource Centre, a registered charity supporting families with children aged 0-3.

Through donated essentials and community engagement, we provide much-needed

items such as:

• Essential supplies for babies and toddlers, including nappies, wipes, clothing, toys,

and bedding.

• Support services for new parents, including drop-in groups and befriending for

pregnant women and new mothers.

• Referrals and resources to connect families with additional community services.

Scope and Span

The Sorting Team Member is responsible for organizing, checking, categorizing, and preparing donated baby items to ensure quality, safety, and readiness for distribution.

This role supports day-to-day operational activities within the Baby Bank and works closely with Project Leads and other volunteers to maintain efficiency and standards.

Volunteer Guidelines

Thank you for volunteering with The Women & Families Resource Centre (WFRC). Our work supports and empowers women and families facing challenging circumstances, and your role is essential in helping us provide consistent, reliable, and respectful services. To ensure fairness, sustainability, and high-quality support for the community, all volunteers are expected to follow the structured framework and guidelines below.

• Minimum of 12hrs per week and 4hrs per day

• Attend agreed shifts consistently and provide notice if unable to attend.

• Carry out agreed tasks responsibly, maintaining professionalism and confidentiality at all times.

• Treat service users, staff, and fellow volunteers with respect and compassion.

• Communicate openly about availability, concerns, or if feeling overwhelmed to prevent burnout and overcommitment.

• Follow agreed scheduling processes to ensure continuity and consistency in service delivery.

• Work collaboratively as part of the team and report any safeguarding concerns immediately.

Your commitment and reliability help us create a stable and supportive environment for the families we serve.

Roles and Responsibilities

• Sort donated baby clothing, equipment, and essentials by category, size, and condition

• Inspect items to ensure they meet safety and quality standards

• Remove damaged, stained, or unsuitable items according to guidelines

• Label and organize items for storage or distribution

• Maintain cleanliness and order in sorting areas

• Follow operational SOPs and safety procedures

• Report inventory shortages or concerns to the Project Lead

• Support packing and preparation for client distribution when required

Qualifications

• Previous volunteer or warehouse experience is an advantage but not required

• Must be physically able to stand, lift, and move items for extended periods

• Available for minimum required volunteer hours per week

Skills

• Attention to detail

• Ability to follow structured processes

• Teamwork and collaboration

• Time management

• Basic organizational skills

• Reliability and accountability

Join the UK’s first-ever purpose-driven travel Host Agency officially incorporated as a CIC. Use your grant writing expertise to secure the funding that empowers marginalised entrepreneurs, builds schools, and defends endangered environments.
 

About Us
We are disruptors, not traditional philanthropists. We believe that relying solely on charity can strip vulnerable communities of their agency, which is why we use mainstream travel as a powerful commercial engine for self-sustaining global good.
 

We operate a highly scalable dual-model: an inclusive B2B business incubator for underrepresented UK travel entrepreneurs, and our flagship B2C retail brand, 'Yule Travel'. What makes us radically different is our legal structure. 100% of our retained corporate profits are legally locked to our social mission. Every holiday booked through our network actively funds our "Four Pillars of Change" directly in developing destinations, such as our flagship "Made From The Mekong" plastic-upcycling and digital literacy project.
 

The Role
While our commercial travel sales actively fund our ongoing social operations, we are seeking a highly strategic Grants & Bid Writer to spearhead our "Funding Arm". You will help us scale our impact rapidly by securing external social enterprise grants and tech-scale-up funds.
 

You will be responsible for:
 

• Strategic Bid Writing: Translating our complex dual-impact model into compelling, high-converting grant applications.
   

• Funding the Future: Securing capital to fund our core operational expansions, such as acquiring further license to massively increase our charitable profit margins, and scaling our on-the-ground initiatives in Southeast Asia.
   

• Partnership Sourcing: Identifying new Trusts, Foundations, and Corporate CSR partners whose values align with our radical transparency and anti-greenwashing ethos.
   

• Pipeline Management: Tracking application deadlines and maintaining a clear, organized pipeline of funding opportunities.
   

Why Join Us?
We respect that our volunteers are high-level professionals, often balancing their time alongside demanding careers. By joining Yule Travel Group CIC, you gain:
 

• Strategic Autonomy: You won't be handed a list of mundane tasks. You will be given a blank canvas to build and execute enterprise-grade funding strategies.
   

• Measurable Global Impact: Your writing doesn't just raise awareness; it secures the capital that builds schools, funds micro-finance, and launches independent UK businesses.
   

• Tech-Forward Experience: We operate with the sharpness of a corporate tech startup. You will gain hands-on experience utilizing cutting-edge, enterprise-level tools to scale your output.
   

• Ultimate Flexibility: We operate a 100% remote, asynchronous workspace. You complete your hours per week entirely on your own schedule, from anywhere in the UK.
   

• A Prestige Portfolio Piece: Coming in at the ground floor of a radical industry disruptor is a uniquely powerful case study for any professional portfolio.

We are looking for passionate Animal Advocates to join our Events Team and help raise vital funds for animals in need in their local community. This role is ideal for someone who loves animals, enjoys connecting with people in their community, and wants to make a meaningful difference.

Animal Advocates organise and host small fundraising stalls within their local area, helping to raise awareness and funds to support animals who need our help.

Key Responsibilities

As an Animal Advocate, you will:

• Identify opportunities to hold a fundraising stall in your community at least once a month (for example at markets, fairs, community events or outside local businesses).
• Research and approach local businesses who may wish to donate items that can be sold to raise funds to support our work.
• Encourage people in your community to donate good-quality second-hand items that can be sold on the stall.
• Set up and run fundraising stalls to engage with the public and promote the charity’s work.
• Help raise awareness about the animals we support and the difference donations make.
• Be a vital part of our Events Team.

Support and Resources

As part of our team, volunteers will receive:

• A welcome pack containing everything you need to get started.
• Ongoing support from advice on organising stalls, collecting donations and growing your impact.
• Encouragement to build a small local team of volunteers, if you prefer working as part of a team, to support your activities.

Essential Experience / Skills:

• Passionate about helping animals.
• Friendly and confident speaking to people in their community.
• Organised and motivated to plan local fundraising opportunities.
• Happy to approach local businesses and community members.
• Enthusiastic about making a difference.

What You’ll Gain

This is a fantastic opportunity to:

• Help animals in need
• Meet like-minded people
• Become a positive voice for animals in your community
• Develop fundraising, community engagement and leadership skills.

Every stall you organise helps us provide care, safety and a brighter future for animals who need it most.

Closing Date: The job advert will close as soon as suitable candidates have been found. We encourage you to apply as soon as possible!

Help us disrupt a multi-billion-pound industry! We are the UK's first non-profit Host Travel Agency, and we need a B2B Outreach Specialist to empower underrepresented entrepreneurs and secure global ethical partnerships.
 

About Us
We are disruptors, not traditional philanthropists. We believe true equality is achieved through financial empowerment and ownership. Yule Travel Group CIC operates a highly scalable dual-model: our flagship B2C retail brand sells global holidays, while our inclusive B2B Host Agency acts as a business incubator.
 

Crucially, 100% of our retained corporate profits from both channels are legally locked to fund global sustainable development, such as our flagship "Made From The Mekong" project.
 

The Role
Working closely with our Head of Marketing, you will be the driving force behind our B2B operations. This role is highly dynamic, spanning three distinct commercial channels:
 

• 1. UK Entrepreneur Outreach: Crafting outreach campaigns to champion and recruit underrepresented voices (including disabled entrepreneurs, LGBTQ+ individuals, and widows). You will pitch our "business-in-a-box" model, highlighting our financial protection and industry-leading 90% commission split.
   

• 2. Global Trade Partnerships: Helping to expand our "Masterlist" of over 200 global trade suppliers by identifying and pitching to operators to secure exclusive rates.
   

• 3. International Wholesale (Made From The Mekong): Assisting our ground teams in Laos with B2B wholesale outreach, pitching our locally produced, upcycled river-plastic goods to luxury hotels and cruise boats in Luang Prabang.
   

Why Join Us?
We respect that our volunteers are high-level professionals. By joining Yule Travel Group CIC, you gain:
 

• Strategic Autonomy: You won't be handed a list of mundane tasks. You will be given a blank canvas to build and execute an enterprise-grade B2B strategy across domestic and international markets.
   

• Double the Impact: Your work changes lives at home and abroad. You will empower UK individuals to achieve financial independence, while securing wholesale contracts that fund a circular economy in Southeast Asia.
   

• Tech-Forward Experience: Gain hands-on experience in a digital-first startup utilizing cutting-edge tools.
   

• Ultimate Flexibility: We operate a 100% remote, asynchronous workspace. You complete your hours per week entirely on your own schedule, from anywhere in the UK.
   

• A Prestige Portfolio Piece: Helping build the global B2B arm of a radical industry disruptor is a uniquely powerful case study for any professional portfolio.

Based right in the heart of the city, Shopmobility is a vital and much loved service for all of our customers.  A place where they know they will be listened to, treated with dignity and provided with the best assistance we can offer them, to live their lives independently.

Equal Lives is a user led Disabled People's Organisation and we're really proud of Shopmobility!  It's the part of our organisation which is people facing, the part where our staff and volunteers get to represent us and interact with our customers on a daily basis.  So, it's vital that we have the right people on hand and that's where you come in!

If you've got a passion to help the Disabled community by empowering them to live the life they deserve, then you're our kind of person.  We're looking for those compassionate individuals who want to help others, who are happy to give a few minutes to listen to someone's story, to ask how their day was and to support them in working out the best solutions to suit their needs.

Shopmobility is a scheme that supports people to hire mobility aids during their visit to the city. We're based in Chantry Place (previously Chapelfield Shopping Centre) and we are looking for volunteers to help with all aspects of the day-to-day running of the shop.This is a great opportunity to volunteer, build your skills and meet new people! 

Role overview: 

 As is typical of working with the community, no one day is the same.  As such, the role may include, but is not limited to: 

• Opening the site ready for business and helping to prepare the shop 
• Closing the shop at the end of the day 
• Greeting customers and acting as a friendly, supportive and welcoming face 
• Supporting customers to work out what they need, and to hire the equipmen
• Keeping the site looking presentable and welcoming
• Handling cash and taking card payments
• Supporting people to sign up as Shopmobility members and to join Equal Lives as members
• Responding to queries on social media, email and telephone
• Taking future bookings for the equipment 
• Cleaning and maintenance of vehicles when they’re returned 
• Marketing and promoting the shop 
• Some other occasional ad hoc tasks as required

We’ll give you: 

• Comprehensive training, including Customer Service, GDPR, Safeguarding and Data Protection 
• The opportunity to choose your days and hours (within our opening times of Tuesday to Friday)
• An accessible city centre location 
• A variety of activities to challenge you and develop your skills 
• The opportunity to take on additional responsibilities as you gain experience 
• Specific tasks focusing on the skills you want to gain 
• A friendly and supportive team of staff and volunteers 
• A mapped out plan of personal development to help you evidence your professional progression

You will be doing really important work with this role, supporting those with mobility issues access the City to lead more independent lives. This opportunity gives you a fantastic chance to learn and develop great transferable skills. 

If you are looking for a volunteer role which gives you the chance to make a real difference to people's lives, this role could be for you. 

Volunteering Arrangements 

 The site will follow the COVID19 safety guidelines and volunteers will be reimbursed reasonable expenses incurred whilst supporting us.

All volunteers are required to undertake our core training programme. This covers basic safeguarding and other key features, such as data protection.

New volunteers will have an opportunity to ‘shadow’ experienced volunteers and members of staff 

Potentially, depending on the candidate, there may be additional opportunities to participate in a variety of accredited training courses. Please ask a manager for further details. 

Volunteers are required to adhere to the organisation’s policies and practice guidelines. 

Reasonable expenses, including travel whilst undertaking this role will be reimbursed. This includes mileage (currently £0.45 p/mile) and parking costs. 

Person specification 

• Honesty
• An ability to be empathic, whilst maintaining professional boundaries 
• Reliability, and only committing to a level of volunteering which is realistic 
• Good interpersonal skills 
• The ability to be non-judgemental 
• Good verbal and written communication skills 
• Excellent listening skills 
• Commitment to attend training courses and team meetings 
• Ability to follow organisational policies and procedures including safeguarding, data protection and health and safety
• Dedicated to the empowerment of Disabled people 

CONTEXT

The Women & Families Resource Centre (WFRC) is a registered charity based in

Wolverhampton which supports, empowers and advocates for women and children.

We aim to actively encourage women to be self-reliant, through empowering them to

identify their own needs, make their own choices and create their own solutions. We

offer a baby bank, a charity shop & various community support services to help

women facing crises or challenging situations.

Wolverhampton Baby Bank is a flagship project run by The Women & Families

Resource Centre, a registered charity supporting families with children aged 0-3.

Through donated essentials and community engagement, we provide much-needed

items such as:

• Essential supplies for babies and toddlers, including nappies, wipes, clothing, toys,

and bedding.

• Support services for new parents, including drop-in groups and befriending for

pregnant women and new mothers.

• Referrals and resources to connect families with additional community services.

Scope and Span

The Baby Bank Administrator provides structured administrative support to ensure efficient and organised service delivery.

The postholder will manage incoming enquiries, maintain digital records, support volunteer coordination logistics, and assist in stock documentation and reporting processes.This role requires strong organisation, attention to detail, and professionalism when communicating with vulnerable families and external partners.

Volunteer Guidelines

Thank you for volunteering with The Women & Families Resource Centre (WFRC). Our work supports and empowers women and families facing challenging circumstances, and your role is essential in helping us provide consistent, reliable, and respectful services. To ensure fairness, sustainability, and high-quality support for the community, all volunteers are expected to follow the structured framework and guidelines below.

• Commit to a minimum of 12 hours per week.

• Attend agreed shifts consistently and provide notice if unable to attend.

• Carry out agreed tasks responsibly, maintaining professionalism and confidentiality at all times.

• Treat service users, staff, and fellow volunteers with respect and compassion.

• Communicate openly about availability, concerns, or if feeling overwhelmed to prevent burnout and overcommitment.

• Follow agreed scheduling processes to ensure continuity and consistency in service delivery.

• Work collaboratively as part of the team and report any safeguarding concerns immediately.

Your commitment and reliability help us create a stable and supportive environment for the families we serve.

Roles and Responsibilities

1. Client Communication & Frontline Support

• Answer incoming phone calls professionally and compassionately

• Respond to email enquiries in a timely and structured manner

• Manage appointment bookings and referral confirmations

• Provide clear information about Baby Bank services and eligibility

• Maintain confidentiality and safeguarding awareness in all communication

• Welcome visitors and support front desk coordination when required
   

2. Administrative & Digital Systems Support

• Maintain accurate digital records of referrals, appointments, and service users

• Update Charity Log database and internal tracking system

• Support data entry for stock distribution record

• Prepare basic reports for the Baby Bank Manager

• Ensure documentation is organised and up to date

• Assist with digital onboarding documentation for volunteers

3. Volunteer Coordination Support

• Support scheduling of volunteers in coordination with the Manager

• Maintain volunteer attendance record

• Assist in preparing volunteer documentation and review paperwork

• Communicate shift confirmations and reminder

4. Stock & Inventory Administration

• Log incoming donations into tracking systems

• Record distributed items against client records

• Support inventory data update

• Flag stock shortages to the Baby Bank Manager

5. Corporate Volunteer Day Support

• Assist with preparation of attendance sheets and documentation

• Prepare administrative packs for corporate volunteer sessions

• Record participation and basic impact data

6. Compliance & Record Management

• Ensure data protection compliance in all record keeping

• Maintain confidentiality of client and volunteer information

• Follow WFRC safeguarding, Health & Safety, and Equal Opportunities policies
   

7. General Responsibilities

• Take meeting minutes when required

• Provide administrative support across WFRC services when necessary

• Undertake additional reasonable duties as directed by the Baby Bank Manager

Qualifications

• Previous experience in administrative or office support roles preferred

• Experience in customer service or frontline communication

• Basic knowledge of Microsoft Office (Word, Excel, Outlook)

• Comfortable using digital systems and databases

Skills

• Strong communication skills (verbal and written)

• High attention to detail

• Professional phone and email etiquette

• Organised and structured approach to work

• Empathy and sensitivity when dealing with vulnerable families

• Ability to manage multiple tasks efficiently

• Reliability and accountability

CONTEXT

The Women & Families Resource Centre (WFRC) is a registered charity based in

Wolverhampton which supports, empowers and advocates for women and children.

We aim to actively encourage women to be self-reliant, through empowering them to

identify their own needs, make their own choices and create their own solutions. We

offer a baby bank, a charity shop & various community support services to help

women facing crises or challenging situations.

Wolverhampton Baby Bank is a flagship project run by The Women & Families

Resource Centre, a registered charity supporting families with children aged 0-3.

Through donated essentials and community engagement, we provide much-needed

items such as:

• Essential supplies for babies and toddlers, including nappies, wipes, clothing, toys,

and bedding.

• Support services for new parents, including drop-in groups and befriending for

pregnant women and new mothers.

• Referrals and resources to connect families with additional community services.

Scope and Span

The Listing / Inventory Team Lead is responsible for overseeing all inventory tracking, listing accuracy, and stock control within the Baby Bank.

This role ensures that all donated items are properly recorded, categorized, stored, and updated in the inventory system to maintain visibility, accountability, and operational efficiency.

The Team Lead supervises inventory volunteers and ensures adherence to operational SOPs.

Volunteer Guidelines

Thank you for volunteering with The Women & Families Resource Centre (WFRC). Our work supports and empowers women and families facing challenging circumstances, and your role is essential in helping us provide consistent, reliable, and respectful services. To ensure fairness, sustainability, and high-quality support for the community, all volunteers are expected to follow the structured framework and guidelines below.

• Minimum of 12hrs per week and 4hrs per day

• Attend agreed shifts consistently and provide notice if unable to attend.

• Carry out agreed tasks responsibly, maintaining professionalism and confidentiality at all times.

• Treat service users, staff, and fellow volunteers with respect and compassion.

• Communicate openly about availability, concerns, or if feeling overwhelmed to prevent burnout and overcommitment.

• Follow agreed scheduling processes to ensure continuity and consistency in service delivery.

• Work collaboratively as part of the team and report any safeguarding concerns immediately.

Your commitment and reliability help us create a stable and supportive environment for the families we serve.

Roles and Responsibilities

• Oversee accurate listing of all incoming donated items

• Maintain and update the inventory management system or tracking sheets

• Ensure proper categorization, labeling, and stock allocation

• Conduct regular stock checks and reconciliation

• Monitor stock levels and flag shortages or overstock issues

• Supervise and guide inventory/sorting volunteers assigned to listing tasks

• Ensure compliance with operational SOPs

• Prepare basic inventory reports for the Baby Bank Manager

• Support workflow improvements and system automation initiatives

Qualifications

• Minimum high school education (college level preferred)

• Previous experience in inventory, stock control, warehouse, or administrative work preferred

• Experience supervising volunteers or small teams is an advantage

• Comfortable using Google Sheets, Excel, or inventory tools

• Available for required weekly hours
   

Skills

• Strong attention to detail

• Basic data management and spreadsheet skills

• Leadership and team coordination

• Organizational skills

• Problem-solving ability

• Process-oriented mindset

• Clear communication skills

Join Richmond Foundation as a Non-Trustee Grants Committee Member and help shape a fairer, healthier future for our community.

Richmond Foundation is a long-established local charity with a proud history of supporting residents through grant-making, property management, and community initiatives. We are seeking new Non-Trustee (volunteer) members to join our Grants Committee and contribute to our vision: Everyone in Richmond has opportunities to build healthy and fulfilling lives.

Who We’re Looking For

We want to add Non-Trustee members to our Grants Committee to increase the breadth of knowledge and to provide different fresh perspectives into our grant making. We welcome applications from individuals who share our values of integrity, excellence, collaboration, agility, and ambition.

We are aiming to have six members of the Grants Committee with at least one being a non-trustee member, who will participate alongside our Trustees.

Our goal is to recruit people from a wide range of backgrounds, with different expertise, experience and knowledge. We want to make our committees more diverse and representative of the groups and people we support. You can read more about our commitment to Diversity, Equity, and Inclusion here.

We are keen to receive applications from people who:

• Are aged between 16 and 35
• Are from lower-income socio-economic backgrounds
• Have lived experience relevant to our work
• Are disabled or have a long-term health condition
• Are from communities experiencing racial inequity

We are committed to creating an inclusive recruitment process and are happy to provide reasonable adjustments to support applicants at any stage.

The role of a Non-Trustee Grants Committee Member

This is an exciting opportunity to work closely with the Richmond Foundation team to participate in important decisions around awarding funding and to influence policy and strategic direction.

Terms of appointment

Appointments will be for a two-year term, with the possibility of renewing for an additional two-year term.

You will need to:

• Uphold Richmond Foundation’s vision, mission, objectives, and values
• Attend at least four Grants Committee meetings per year at our central Richmond location (1.5 hours from 5:00pm to 6:30pm)
• Prepare for meetings by reading all relevant documentation and reviewing minutes
• Attend relevant training and at least one event/visit hosted by a grant-funded organisation each year
• Attend our annual AGM meeting in November

Responsibilities include:

• Provide strategic direction and expert guidance on our developing grants portfolio
• Maintain oversight of grant giving activities to ensure: it is in line with our strategic objectives and within agreed budget; grant giving practices are in line with agreed policy, legislation and good practice
• Receive and feedback on impact and other reporting
• Provide support and challenge to the Grants Director and team
• Occasionally attending internal briefings and training and other relevant external events on behalf of Richmond Foundation
• Contribute relevant specialist experience

General experience:

• Contribute to the discussions and decision-making that take place during meetings from a general point of view, as someone who has knowledge and experience relevant to the work of the committee
• A keen interest and understanding of the charitable sector
• An understanding of, and commitment to, safeguarding and diversity, equity and inclusion in the charitable sector and how this relates to grant-making
• Ability to take an independent view which varies from that of other committee members
• Relevant knowledge, perspective, insight, and understanding gathered through lived experience

To support you, we will:

• Provide background information to be discussed in an introductory session and supported by the Trustee and Committee Member Handbook
• Give initial training about Richmond Foundation and our grantmaking, with further training and support to enable you to fully take part in committee meetings
• Ongoing annual training and access to document library
• Link you with a Richmond Foundation Trustee who will act as a buddy. Before each committee meeting, they will offer support with preparing for the meeting and discuss any key issues with you
• Cover reasonable childcare, carer and travel costs if these are required to enable you to attend committee meetings

How to Apply

If you are interested in making a difference in Richmond and can contribute your time and expertise to help us deliver our charitable objectives, we would love to hear from you.

Full details, person specification and requirements, and application instructions are available in the Non-Trustee Grants Committee Member Recruitment pack.

Richmond Foundation are hosting a Webinar and Q+A for interested applicants on 18 March 2026. This will be an opportunity to learn more from our CEO, Chair and Trustees and ask questions. Details will be posted on our website.

The application deadline is 10:00am on Monday 13 April 2026

Interviews: Scheduled in May/June 2026

Term Commences: 23 September 2026 (with a short induction period beforehand)