Service support assistant volunteer roles

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.

Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.

No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need. But if you have any experience or particular interest, tell us; it may be helpful. It’s really easy to get your volunteering started; simply click on ‘Apply Now’ and we’ll be in touch.

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.

Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.

No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need. But if you have any experience or particular interest, tell us; it may be helpful. It’s really easy to get your volunteering started; simply click on ‘Apply Now’ and we’ll be in touch.

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.

Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.

No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need. But if you have any experience or particular interest, tell us; it may be helpful. It’s really easy to get your volunteering started; simply click on ‘Apply Now’ and we’ll be in touch.

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.

Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.

No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need. 

Volunteer Coffee Shop Assistant

Time Requirement: Flexible to suit you between the times of Monday to Friday 10.30am and 2.30pm

DBS Check needed? Yes

Age Requirements: 18 Plus

Role Summary: We are looking for volunteers to assist our newly refurbished Coffee Shop in providing a welcoming and pleasant environment for customers. This role requires someone with good communication and customer service skills.

Key Responsibilities

• To provide a high level of customer service to customers
• Basic food preparation
• Make tea and coffee
• To ensure the tables and surrounding area are clean and tidy
• To load and unload a dishwasher
• Operate a till and balance the daily takings
• To provide a prompt, pleasant and courteous service

Personal qualities:

• Good communicator and willing to follow H&S instructions
• Compassion and empathy
• Tact and sensitivity
• Excellent communication skills
• Ability to work alone and as part of team
• Good attention to detail
• Polite and approachable
• Professional approach

Training requirements:

As a Coffee Shop Volunteer, you will complete the following training:

• Teesside Hospice mandatory training
• Volunteer induction training
• Any other training identified as appropriate to the role

Support and supervision:

You will be assisted by our Facilities team leaders who will ensure that you have all the support you require to carry out the role.

Communications:

The Facilities team leaders will regularly provide you with any information updates, training opportunities and upcoming events appropriate to your role.

You will be provided with a Teesside Hospice volunteer badge

Benefits:

• A warm welcome and training from the Manager
• A badge to show you are part of the team
• 20% discount in our shops
• Lunch if you volunteer for more than 5 hours in one day
• Reasonable travel costs paid back if needed
• Discounts at other local places
• 10% discount in the Northgate Tea Rooms
• The chance to learn new skills, gain experience, and boost your CV
• Meet new people

Join us at Teesside Hospice and be part of a place where your skills and compassion can truly shine.

Teesside Hospice is committed to eliminating discrimination and values diversity in the workplace.

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

Based right in the heart of the city, Shopmobility is a vital and much loved service for all of our customers.  A place where they know they will be listened to, treated with dignity and provided with the best assistance we can offer them, to live their lives independently.

Equal Lives is a user led Disabled People's Organisation and we're really proud of Shopmobility!  It's the part of our organisation which is people facing, the part where our staff and volunteers get to represent us and interact with our customers on a daily basis.  So, it's vital that we have the right people on hand and that's where you come in!

If you've got a passion to help the Disabled community by empowering them to live the life they deserve, then you're our kind of person.  We're looking for those compassionate individuals who want to help others, who are happy to give a few minutes to listen to someone's story, to ask how their day was and to support them in working out the best solutions to suit their needs.

Shopmobility is a scheme that supports people to hire mobility aids during their visit to the city. We're based in Chantry Place (previously Chapelfield Shopping Centre) and we are looking for volunteers to help with all aspects of the day-to-day running of the shop.This is a great opportunity to volunteer, build your skills and meet new people! 

Role overview: 

 As is typical of working with the community, no one day is the same.  As such, the role may include, but is not limited to: 

• Opening the site ready for business and helping to prepare the shop 
• Closing the shop at the end of the day 
• Greeting customers and acting as a friendly, supportive and welcoming face 
• Supporting customers to work out what they need, and to hire the equipmen
• Keeping the site looking presentable and welcoming
• Handling cash and taking card payments
• Supporting people to sign up as Shopmobility members and to join Equal Lives as members
• Responding to queries on social media, email and telephone
• Taking future bookings for the equipment 
• Cleaning and maintenance of vehicles when they’re returned 
• Marketing and promoting the shop 
• Some other occasional ad hoc tasks as required

We’ll give you: 

• Comprehensive training, including Customer Service, GDPR, Safeguarding and Data Protection 
• The opportunity to choose your days and hours (within our opening times of Tuesday to Friday)
• An accessible city centre location 
• A variety of activities to challenge you and develop your skills 
• The opportunity to take on additional responsibilities as you gain experience 
• Specific tasks focusing on the skills you want to gain 
• A friendly and supportive team of staff and volunteers 
• A mapped out plan of personal development to help you evidence your professional progression

You will be doing really important work with this role, supporting those with mobility issues access the City to lead more independent lives. This opportunity gives you a fantastic chance to learn and develop great transferable skills. 

If you are looking for a volunteer role which gives you the chance to make a real difference to people's lives, this role could be for you. 

Volunteering Arrangements 

 The site will follow the COVID19 safety guidelines and volunteers will be reimbursed reasonable expenses incurred whilst supporting us.

All volunteers are required to undertake our core training programme. This covers basic safeguarding and other key features, such as data protection.

New volunteers will have an opportunity to ‘shadow’ experienced volunteers and members of staff 

Potentially, depending on the candidate, there may be additional opportunities to participate in a variety of accredited training courses. Please ask a manager for further details. 

Volunteers are required to adhere to the organisation’s policies and practice guidelines. 

Reasonable expenses, including travel whilst undertaking this role will be reimbursed. This includes mileage (currently £0.45 p/mile) and parking costs. 

Person specification 

• Honesty
• An ability to be empathic, whilst maintaining professional boundaries 
• Reliability, and only committing to a level of volunteering which is realistic 
• Good interpersonal skills 
• The ability to be non-judgemental 
• Good verbal and written communication skills 
• Excellent listening skills 
• Commitment to attend training courses and team meetings 
• Ability to follow organisational policies and procedures including safeguarding, data protection and health and safety
• Dedicated to the empowerment of Disabled people 

At RSPCA Buckinghamshire South Branch, our charity shops are looking for friendly, local volunteers to join our team and help make our shops in Chesham and Burnham a huge success. Make new friends, have fun, and help us help more animals!

As a volunteer Charity Shop Assistant, you would join a small team working with the shop manager and 1-2 other volunteers to help make it a success and raise vital funds for animal welfare. 

Why Volunteer With Us?

As a volunteer charity shop assistant, you will:

• Support a worthwhile cause and help improve animal welfare.

• Be part of a friendly and dedicated team.

• Enjoy a fun and fulfilling role at the heart of the local community.

• Training and development opportunities, including induction and ongoing support.

• Learn excellent new skills to add to your CV, such as customer service, multi-tasking, merchandising, and many more.

• Access to the RSPCA Learning Hub with a wide range of training materials.

What You’ll Be Doing:

• Helping customers in the shop find what they need.

• Accepting donations of items and money from the public.

• Processing sales through the till and card machine, including Gift Aid. (Training is provided but if you are not comfortable using the till, please get in touch because we have plenty of other tasks that do not involve the till).

• Sorting through donated items to determine what we can sell.

• Preparing donated items for sale by steaming and hanging items.

• Merchandising stock on the shop floor.

• Creating attractive shop window displays.

What We’re Looking For:

• Friendly, local volunteers who are confident talking to people.

• Retail experience would be ideal but is not necessary as full training will be given.

• We are ideally aiming for someone who is flexible and can offer an ongoing commitment predominately 8 hours or more per week.

• Good communication and numeracy skills.

• You will need to be aged 16 or over.

What’s in It for You?

• Meet new people and make new friends.

• Learn new skills to enhance your CV.

• A comprehensive induction and training programme relevant to your role.

• Volunteer in a fun environment at the heart of your local community.

• Know that your time and effort is making a real difference to the welfare of animals.

• We’re happy to reimburse reasonable travel expenses incurred while volunteering.

Practical Considerations:

• Online induction - you’ll need to complete an online induction but if you are not able to use IT we do have a paper-based induction as an alternative. 

Disclaimer:

Our voluntary roles are subject to:

• An informal interview and trial period.

• Submission of two referees’ contact details.

• Completion of relevant training and assessments for the role.

Volunteer Admissions Assistant

You'll be multitasking throughout the day, with a mix of responsibilities including customer service, ticket sales, promoting Gift Aid donations, shop duties, guiding visitors and providing information about the Museum and the collection. If you enjoy a fast-paced environment and love engaging with people, this is the role for you. 

The Volunteer Admissions Assistant role is all about making a lasting impression and creating a memorable visitor experience. You’ll be:

• Welcoming and engaging with visitors, sharing information about the museum and its collection.
• Selling tickets and gift shop items, ensuring smooth transactions and great customer service.
• Collecting data for Gift Aid and marketing purposes, including how visitors found out about us.
• Creating positive experiences to encourage return visits and word-of-mouth recommendations.
• Helping visitors explore the Museum through interpretation, answering questions and distributing trails, accessibility and family activities.
• Maintaining the gift shop, including restocking, counting stock, and setting up attractive displays.
• Conducting online research and building contact lists to support marketing efforts.
• Promoting the Museum locally, raising awareness and encouraging more visitors to discover what we have to offer!

Who we’re looking for:

We’d like to extend an invitation to anyone, particularly members of the local community.  Full training will be provided, we are looking for anyone with:

• Great customer service skills – you will be friendly and confident about approaching visitors of all ages and backgrounds
• Great communication skills – you will be able to clearly explain information about the Museum and ticketing to visitors
• Good computer skills – with training, you will be able to use our ticketing system, email and Microsoft Office
• Good Sales Skills – you will be able to promote ticket sales and gift shop items as well as encouraging Gift Aid donations
• Multitasking skills – with various responsibilities such as selling tickets, guiding visitors, and managing the gift shop, you will be able to juggle tasks efficiently
• A good telephone manner
• Good team working skills

This role offers plenty of variety, and you'll play an important part in making every visitor's experience unforgettable.

Training and support:

All volunteers will first be invited for a training shift.  We have an induction and training process, during which we give volunteers the information they need to enjoy their time with us. Training is mainly 'on the job', supported by an experienced volunteer as well as the manager on duty. Volunteers are given regular feedback and we remain open to suggestions on how we can improve the volunteer experience. The Admissions Assistant receives continued training and development throughout their time with us.

Availability:

We are looking for volunteers who would ideally like to donate 2-4 shifts per month, weekdays or weekends, either as a 10-1.30pm shift, or a 1.30-5pm shift, for a minimum of 3 months. Ideally, you will be able to start immediately, although this is not essential. Travel expenses up to £5 will be paid, with up to an additional £5 for lunch expenses if you are on a full day shift.

Please note: Applicants from some overseas countries are required to have a relevant work permit or student visa to volunteer in the U.K. We’ll need to see this for our records before volunteering can commence.

About the Role 

We are Buttons & Bubbles C.I.C. We aim to increase inclusion and representation for disabled families across society. We have several different services including bespoke characters, workshops, free resources, events, sensory trails and more. 

As Buttons & Bubbles continues to grow, we are hoping to put together a team of assistants who will be responsible for attending in-person fundraising opportunities. Volunteers will help with small tasks at the events we attend and organise. This may include helping children take part in our activities, setting up and packing away equipment, and engaging with families and members of the public. 

Who Are We Looking For? 

• Someone who is passionate about our mission of inclusion, representation, and belonging. 

• No prior experience is necessary, but an enthusiasm for creating events and supporting fundraising efforts is essential. 

• You should be happy working as part of a team while also being confident in taking on tasks independently. 

• Be able to commute to Surrey and Berkshire for our events. 

What Do We Expect? 

• Must be willing to undertake our training programme, which will be completed virtually at a time that suits you. 

• Have a DBS check (preferably be on the update service) or be willing to complete one with us. 

• Sign our volunteer contract. (If you disagree with anything in it, please discuss it with us, we’re happy to make small changes where appropriate.) 

• Have a positive attitude toward disability and illness. We’re always happy to answer questions about this. 

What Can You Expect? 

• A kind, caring, and nurturing company that values its people, staff, and volunteers. Our aim is to keep your wellbeing at the centre of our work. 

• A community group that does not currently operate a rota system of any kind. Therefore, you don’t have to commit your time regularly only when it suits you. 

• A positive and proactive approach to disability and illness. Any and all accommodations you require will be made. If you’d like to discuss something privately, please email us to arrange a confidential chat. 

Benefits of Volunteering with Buttons & Bubbles C.I.C 

• Make a difference in your community. 

• Have a positive impact on people’s lives. 

• Develop your current skills and gain new ones. 

• Demonstrate your commitment and reliability to future employers. 

• Show your ability to balance and manage your time effectively. 

• Build your confidence. 

• Explore new areas of interest by taking on additional tasks if you wish. 

Become the new friendly face in your local Tŷ Hafan charity shop!

This opportunity is a great way to develop new skills and enjoy yourself at the same time.

Our shops generate funds that directly support the whole family, from medical care and therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Your role will help us continue providing vital care and support to Tŷ Hafan children and their families.

About our Port Talbot Shop:

Our Port Talbot shop, located in the Aberafan Shopping Centre, is one of our two outlet-style shops.

It offers a mix of full-priced items and mainly clearance stock from our other stores, ensuring we maximise income from all donations.

The management team spearhead a dedicated team of volunteers who manage a significant turnover of stock weekly.

The team relishes any opportunity to dress up and are often seen in a variety of fancy-dress costumes.

Considerations:

Age requirement: 16+

Location:Unit 28 Aberafan Shopping Centre, Port Talbot SA13 1PB  

Commitment:Our shops operate Monday-Sunday, 9am-5pm and we appreciate any time you can spare, but ideally at least 2 hours per week.

Shifts will be discussed during your informal chat.

Background checks: We will ask you to provide us with the details of two referees.

We are also looking for volunteers with a knowledge of jewellery and books.

Activities include:

• Providing a warm and friendly welcome to all customers entering the shop;
• Helping customers to locate items they are looking for;
• Serving customers at the till;
• Taking donations and promoting Gift Aid;
• Selling and processing our raffle/lottery tickets;
• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community..

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Location: Reading, Berkshire
Sessions: Wednesdays, 7:00pm–8:00pm
Start date: From February 2026 onwards
Time commitment: Approx. 2–6 hours per month (flexible dependant on availability)

About The Club

Support United (Support Utd) is a fun, social football club that meets weekly in Reading. The club is designed to give people within the LGBTQIA+ community the opportunity to play football in a safe, welcoming, and supportive environment. Our focus is on enjoyment, learning, and building confidence — no matter your experience level. Sessions are open to adults aged 18+ and welcome players of all abilities.

About the Role

We’re looking for a Volunteer Assistant Football Coach to support the running of our weekly sessions. You’ll work alongside the lead coach to help deliver inclusive, enjoyable football sessions for a group of around 10–12 players (with potential to grow in future).

This role would be ideal for someone with an interest in coaching or sport, particularly those studying sports science, coaching, physical education, or a related subject. It would also be perfect for someone who is a part of, or a strong ally of the LGBTQIA+ community. 

Key Responsibilities

• Supporting the lead coach during weekly football sessions

• Assisting with session set-up and pack-down

• Helping to deliver drills, activities, and small-sided games

• Supporting basic club management tasks, such as:

  • Communicating with players

  • Assisting with attendance and session organisation

• Helping create a positive, inclusive, and respectful environment for all participants

About You

Essential:

• Applicants must be over the age of 18

• An interest in sport and physical activity, particularly football

• Able to participate in light to moderate physical exercise

• You have a friendly and approachable manner, and enjoy working with a diverse range people with different backgrounds and lived experience

• A confident, positive “can-do” attitude, with the energy and enthusiasm to get involved and help make sessions engaging, enjoyable, and welcoming for all players

• Reliability and commitment to attending sessions regularly

• Strong communication and organisation skills

• Be based in, or near to Reading, Berkshire

• Willing to undergo a DBS check

• Evidence of completed safeguarding and first aid training or willingness to complete required training

• Must have appropriate footwear for use on a 3G astro turf pitch (astro or moulded stud football boots). Trainers and metal stud boots are not permitted on the pitch.

Desirable:

• Some experience of coaching or leading sports activities

• Studying (or interest in) sports science, coaching, physical education, or a related field

• An understanding of, or interest in, LGBTQIA+ inclusion in sport

• Additional relevant training qualifications

What You’ll Gain

• The opportunity to gain coaching experience in a supportive setting, by shadowing and learning from our brilliant lead coach

• The opportunity to develop leadership and communication skills

• Experience supporting an inclusive LGBTQIA+ sports programme

• A chance to be part of a welcoming, values led team

• Training and development opportunities

We’re excited to announce that we are opening a brand-new charity shop in Portslade and we’re looking for passionate volunteers to help make it a success. Together, we’ll serve the community with fantastic bargains while raising vital funds to support hospice care.

Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.

Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.

No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need. But if you have any experience or particular interest, tell us; it may be helpful. It’s really easy to get your volunteering started; simply click on ‘Apply Now’ and we’ll be in touch.ret

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.

Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.

No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need. But if you have any experience or particular interest, tell us; it may be helpful. It’s really easy to get your volunteering started; simply click on ‘Apply Now’ and we’ll be in touch.

Are you an experienced leader with a finance background and the passion for making a difference?

Rennie Grove Peace Hospice Care is seeking a Trustee and Honorary Treasurer to help guide the charity’s strategy including a focus on financial responsibilities. This voluntary role is ideal for someone with strong knowledge of accounting, audit and risk management who can balance strategic thinking with attention to detail. If you are a confident communicator with extensive financial experience and a desire to use those skills to support a local charity, we’d love to hear from you.

Your expertise, insight and judgment could make a real difference to the lives of the local people we support.

Role requirements:

• Extensive senior financial leadership experience
• Strong knowledge of accounting standards, audit and risk management
• Understanding of best practice in governance
• Exceptional communication, influencing and stakeholder management skills
• Strategic thinker with sound independent judgement 
• Commitment to the mission, vision and values of Rennie Grove Peace Hospice Care

The benefits of joining our Board of Trustees include:
• Professional recognition.
• Networking opportunities with fellow trustees as well as access to forums and communities of likeminded trustees at other organisations.
• Training and support to get the best out of the role.
• Career development: Diversify your experience and demonstrate leadership, governance expertise and commitment to public service.