Social work volunteer volunteer roles

We are looking for an enthusiastic Kitchen Assistant to join the team in our exciting new community space! Plateful Cafe is a recently established charity that seeks to help refugees in the surrounding area into employment within the food and hospitality sector. We are opening a community cafe selling delicious Middle Eastern food such as hummus, falafels, salads, okra stew and much more! Our cafe will be staffed by people with refugee status and experiences of forced migration who are being trained to work in the food industry, as well as dedicated volunteers like you. If you are passionate about being part of a community that celebrates a diversity of cultures and delicious food, this is your opportunity to make a difference and join us on our exciting journey with Plateful Cafe.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Volunteer Workshop Support

What you’ll be doing

Workshop Support Volunteer

• Welcome and support participants during workshops
• Help with activities, discussions and group participation
• Assist staff with setting up resources and workshop materials
• Support a safe, positive and inclusive learning environment
• Help gather feedback and pack away after sessions
• Support online sessions where needed

or Workshop Co-Facilitator Support

You may also support workshop delivery by:

• Assisting the lead facilitator during sessions
• Helping guide discussions and group activities
• Supporting positive group dynamics and equal participation
• Encouraging confidence, engagement and peer support
• Helping participants feel comfortable contributing and sharing ideas
• Assisting with online facilitation tools such as breakout rooms and chat functions

What we’re looking for

You don’t need professional experience — just the right attitude:

• Friendly, reliable and approachable
• Good listener and communicator
• Empathetic and non-judgemental
• Comfortable working with people from different backgrounds
• Positive, organised and supportive
• Able to maintain confidentiality and professional boundaries

Experience in group work, coaching, mentoring or wellbeing support is helpful but not essential.

What you’ll get

• Full training and ongoing support
• Experience in workshop facilitation and community support
• Opportunity to build confidence and develop new skills
• Meet new people and be part of a supportive team
• The chance to make a real difference in your local community

Time commitment

• Around 3 hours per week during workshop courses
• Opportunity to support multiple courses over time

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Volunteering Opportunity

Telephone Survey Assistant
What You’ll Do

Help us understand what older people need by calling clients to complete short surveys. You’ll collect feedback that helps shape our services and programmes.

You will:

• Make phone calls using a provided script
• Record answers clearly and accurately
• Explain why the survey matters and how responses will be used
• Maintain confidentiality and data protection at all times
• Report any issues to staff
• Attend occasional training sessions

Skills You’ll Use or Develop

• Clear, confident telephone manner
• Good listening and data recording skills
• Patience and empathy with older adults
• Able to follow scripts and stay on task
• Comfortable using a computer
• Reliable and respectful of confidentiality

Time Commitment

2–4 hours between 9:00 am and 5:00 pm, Monday to Friday
(Flexible)

Location: Age UK Enfield offices or remote
Reports to: Survey Coordinator

Ready to Apply?

Our Volunteer Opportunities Pack and Volunteer Application Form are attached and available to download.

If you're interested in joining our volunteer team, simply complete the application form and email it to us. (Email address included in the application pack)

Once we've received your application, we'll arrange an informal telephone chat to discuss the volunteer role(s) you're interested in, answer any questions you may have, and help you find the opportunity that's the best fit for you.

We look forward to hearing from you!

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

A fantastic opportunity to build knowledge of the UK asylum system, gain experience of casework and deliver an essential service to young asylum seekers.

About Care4Calais

Care4Calais is a volunteer-based charity providing essential aid and support for refugees in France and the UK.

In northern France we operate year-round from Calais, providing warm clothing, bedding, food and assistance to refugees who live in appalling and dangerous conditions. 

Across the UK we collect and distribute clothes, shoes, mobile phones and other essential items, as well as offering social support and interaction, including language lessons, sport and music workshops. We also help with vital access to legal, medical and educational services.

Our Legal Access Department is an access to justice project that exists to arrange critical legal representation for people seeking asylum and, more than this, to support people through the hostility and difficulty of claiming asylum. The department, made up mostly of volunteers, works tirelessly to ensure that people feel informed, empowered, and far less isolated and alone.

About the role

This role provides crucial one-to-one casework and support to people seeking asylum in the UK. Our Age Dispute Team assists young unaccompanied asylum seekers whose age is disputed, and are subsequently treated as adults though they are children, to access the support they deserve through referrals to local authorities and legal representatives. The casework support provided is invaluable and ensures that clients have someone to turn to and someone advocating for their safety and care in a confusing and often scary system. 

You’ll have the chance to gain broad experience of working in a fast-paced and experienced team while meeting the ever-changing needs of those we support. So, if you thrive in a collaborative environment and are looking for a role where you can make a real difference, we want to hear from you! 

We ask volunteers to commit to a minimum of 6 hours per week. We can be flexible in how this time is allocated. Successful applicants will be provided with the induction and training needed for them to succeed in the role. 

We are looking for people who have a genuine passion for human rights and refugee protection. If this is you, please get in touch. 

Responsibilities:

• Supporting people seeking asylum to understand the process and ensuring that they are able to make their own, informed choices.

• Attend induction, ongoing training and keep up to date with resources and procedure to ensure you can carry out the role effectively and efficiently.

• Working independently and managing your time, sometimes working to tight deadlines.

• Taking on new cases regularly, whilst also providing ongoing support to existing clients.

• Sorting and organising client’s paperwork and accurately maintaining client records.

• Liaising with other professionals including lawyers, Migrant Help, children's services and other C4C teams.

• Following safeguarding procedures and reporting safeguarding incidents appropriately.

• Provide emotional support and reassurance and make referrals and signpost to more appropriate support if needed.

• Keeping the management team updated of any issues that may impact your ability to carry out the role effectively.

Person Specification

Essential criteria:

• Ability to use spreadsheets, Google Workspace, messaging platforms and secure databases.

• Dedication to social justice with a clear understanding of the challenges faced by vulnerable populations, or a willingness to learn about these.

• Ability to work sensitively with a diverse range of clients, demonstrating cultural competence, respect and compassion.

• Experience or transferable experience in efficiently managing high volume caseloads while maintaining a high standard of care and attention.

• Resilience in the face of challenging and emotionally demanding situations, with a positive and solution-oriented mindset.

• Proactive and self-motivated, with the ability to take initiative.

• Excellent communication skills and the ability to communicate with people who do not have English as their first language, working alongside interpreters to ensure clients’ understand the process.

• Professional and dedicated to ensure that the best interests of the clients and Care4Calais are represented at all times.

Not essential but we welcome individuals with the below skills to offer:

• Proficiency in one or more of the languages spoken within asylum seeking communities, such as but not limited to Arabic, Farsi, Pashto, Dari, Kurdish Sorani, Tigrinya, Amharic, is a strong asset. 

• Having experience of the asylum system in the UK is a strong asset.

• Knowledge of local authority's responsibilities to unaccompanied asylum seeking children.

Lived Experience Inclusion:

We are an anti-racist organisation and a proud member of the Experts by Experience Employment Network (EBE), which aims to create a charitable sector led by individuals with lived experience of the asylum system.

As part of our membership, we are dedicated to creating inclusive employment practices that recognise and accommodate the unique circumstances and strengths of people with lived experience. We actively move away from a one-size-fits-all approach, ensuring our recruitment processes are fair, supportive, and accessible.

We warmly encourage applicants with lived experience to make use of the guidance and resources available on the EBE website (ebeemployment)

In addition, applicants with lived experience are welcome to connect with the EBE support team for tailored assistance with completing the application form and, where available, one-to-one interview preparation. 

Importantly, we recognise the significant cultural, linguistic, and experiential insights that individuals with lived experience of the UK asylum system bring to this role. As such, all applicants from this background who meet the essential criteria will be automatically shortlisted and invited to interview.

Application Instructions:

To apply, please submit your CV and complete the application form in full. Kindly note that incomplete applications (i.e. missing a completed form) will not be considered.

We look forward to hearing from you. 

Family Friends carefully recruit, train, and match volunteers with families in Central-West London. Our volunteer befrienders offer practical and emotional support based on each family's unique needs and potential. We offer two volunteer opportunities - Big Buddies and Parent Buddies.

Volunteers will aim to help parents to discover their strengths, build confidence, and resolve difficulties. Volunteers meet with their match weekly for a period of up to 12 months.

Activities might include:

• Supporting a parent to take their children on days out.
• Helping to strengthen family relationships.
• Providing a listening ear.
• Helping parents to build confidence in themselves.

Essential Criteria:

• You must be able to commit to the Parent Buddy programme for a minimum of 6 months.
• 18+
• Must have lived in the UK for the last 2 years

What we provide in return:

• Full induction training and ongoing training
• DBS check
• Weekly supervision and support
• The chance to learn new skills
• References provided after 6 months' commitment
• Reimbursement of travel and session expenses

We are an equal opportunities charity and value the principles of diversity and inclusion, which is central in providing successful support to our families. We welcome and encourage applications from people with a wide range of backgrounds and experiences, including people from Black, Asian or Minority Ethnic backgrounds, people who identify as LGBTQI+ and individuals from different socio-economic and educational backgrounds.

In the first instance, please register your interest in becoming a volunteer with us - you can do that by contacting us here to receive the application form.

Once we've reviewed your application, a member of our team will be in touch with next steps.

To lead, motivate and encourage the volunteers at each foodbank session and ensure every person visiting a foodbank session receives a friendly welcome and is treated with compassion, respect and dignity

Organise each foodbank session and ensure each is run efficiently and to a high standard in accordance with the Trussell franchise and Arden Foodbank policies and procedures

Lead a short team briefing with volunteers at the beginning of each foodbank session and a short session review at the end

Ensure that the distribution centre is a safe place for all clients and volunteers, that safeguarding procedures are understood and implemented, and that client confidentiality is respected

Deal appropriately with incidents, unforeseen events, or any other issues

Monitor health and safety at each foodbank session and record accidents and near misses

Review stock levels at the end of each foodbank session and complete a restock order to replace food and other items given out at that session

Ensure all necessary information is accurately recorded on the Data Collection System and communicate with referral agencies in response to queries or issues arising from vouchers presented by clients

Provide the Foodbank Manager with a report at the end of each session and raise any concerns regarding the operation of the session, or the distribution centre

Undertake the training of volunteers as may be required

Job Description:

The Women & Families Resource Centre (WFRC) is a registered charity based in Wolverhampton which supports, empowers and advocates for women and children. We aim to actively encourage women to be self-reliant, through empowering them to identify their own needs, make their own choices and create their own solutions.

We offer short term home visits, counselling sessions, baby bank, practical & emotional One to One support, Domestic violence groups, Awareness raising workshops and drop in or chat groups to help women facing crises or challenging situations.

Purpose
The effective provision of a welcoming client administration service for WFRC.

Main Duties & Responsibilities

1. Reception

To welcome clients and other visitors in person or on the telephone.

To answer the telephone and pass on messages to other WFRC staff and volunteers as well as signpost to other organisations where appropriate.

2. To assist the Office Manager to make reservations for and be the first point of contact for WFRC’s Chat group, events & other activities. To keep a record of all interested clients and send out relevant literature.

3. To assist with the purchasing and control of domestic matters, stationery, kitchen supplies and office equipment as requested by the Office Manager.

4. To assist in general recruitment activities such as writing, placing and updating adverts and undertake administrative duties to support WFRC Services.

5. To take the post to the central post office at the end of each day.

We welcome applicants on Placement, Work experience and Apprenticeships.

Work Location: In person

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

How to Apply:

Please apply for our Volunteer role by emailing the following information to our shop team on: SHOP EMAIL ADDRESS

· Your full name (first name and surname)

· Your date of birth (all of our Volunteers must be a minimum of 18 years of age)

· Your email address

· Your phone number

· How many hours a week you’d be interested in volunteering in our Volunteer role for

Any personal information you share will be used solely for processing your application for volunteering.

Chair of the Board of Trustees

The Ripple Pond Charity - Supporting Armed Forces and Veteran Families

A Voluntary Trustee Position
With reasonable expenses reimbursed

Please note that although the closing date for applications is 11 September 2026, we will be reviewing applications as they are received and may interview suitable candidates before the closing date. We therefore encourage interested candidates to apply early, as the recruitment process may close once a suitable appointment is made.

 Help Shape the Future of Support for Military Families

The Ripple Pond is seeking an exceptional individual to serve as Chair of our Board of Trustees.

This is an opportunity to lead a unique and growing charity that supports the families and carers of Armed Forces personnel and veterans who have sustained a service-related physical or psychological injury. Through peer support, advocacy, collaboration and innovation, we help military families feel seen, heard and supported throughout their journey.

We are looking for a values-driven leader with strategic vision, strong governance experience and a genuine commitment to improving the lives of military families and the wider Armed Forces community.

About the Role

As Chair, you will lead the Board of Trustees, ensuring that The Ripple Pond remains focused on its charitable purpose, strategic priorities and long-term sustainability.

Working closely with the Chief Executive Officer and fellow Trustees, you will help guide the charity through its next phase of development, strengthening our impact, partnerships and influence across the military, veterans, health and social care sectors.

You will function as an ambassador for the charity, helping to build relationships, influence decision-makers and create opportunities that support lasting positive change for those we support.

Who Are We Looking For?

The Chair of The Ripple Pond leads a small but complex charity that provides support to more than 1,200 Armed Forces and veteran family members across the UK. Around 20% of new Members joining our services live in environments that place them at high risk.

These challenges often arise from complex and overlapping circumstances, including addiction, suicidal ideation, domestic abuse, safeguarding concerns, risk of homelessness and wider welfare needs.

This places significant responsibility on the Chair to provide strong board leadership, support and develop trustees, maintain effective governance and strategic oversight, and work in close partnership with the CEO to ensure the charity remains focused on delivering meaningful impact for military families. The Chair also acts as one of the charity's principal ambassadors and public representatives.

We are seeking an individual with a broad range of experience and perspectives, ideally gained across multiple sectors. This might include commercial business, the public sector, healthcare, social care, the arts, the Armed Forces, emergency services or the voluntary sector.

You will have experience in developing and delivering regional or national strategies that have achieved sustainable and measurable positive outcomes, preferably through collaboration and partnership with a range of stakeholders.

You will have operated at executive or equivalent senior leadership level and be comfortable working across organisational boundaries, where success is achieved through influence, relationships and shared purpose rather than formal authority alone.

You will possess a strong understanding of risk, including strategic, organisational, and people-related risks, and be able to explain complex issues in a way that is clear, practical, and accessible to others.

Most importantly, you will demonstrate humility, integrity and compassion. You will care deeply about people, value the contribution of others and be motivated by a desire to serve the Armed Forces community and improve the lives of military families.

Role Profile

We are seeking an experienced senior leader who can provide effective governance, constructive challenge and confident stewardship to help guide The Ripple Pond through its next phase of development.

The successful candidate will bring:

Experience and Capability

Organisational Leadership and Change

• Significant executive, board-level or equivalent senior leadership experience.
• Experience of leading organisations through growth, transformation or periods of significant change.
• A proven ability to develop and deliver complex strategies, align stakeholders behind a shared purpose and achieve sustainable outcomes.
• The ability to balance organisational ambition, opportunity, risk and long-term sustainability.

 Governance, Finance and Risk

• A strong understanding of governance, accountability and effective board leadership gained through charity trusteeship, corporate governance, public service or other relevant senior leadership experience.
• Experience of supporting effective decision-making, constructive challenge and organisational assurance.
• Financial confidence and literacy, including the ability to understand budgets, financial performance, investment decisions and long-term sustainability.
• An understanding of risk management and the importance of robust oversight.

Influence, Partnerships and Representation

• Experience of building effective partnerships and relationships across sectors.
• The ability to represent an organisation with credibility, authenticity and professionalism.
• Strong communication skills and the ability to engage and influence a wide range of audiences.

Leadership Style and Values

We are particularly interested in individuals who demonstrate:

Integrity and Accountability
A commitment to ethical leadership, transparency and maintaining the highest standards of governance.

Collaborative Leadership
The ability to build trust, bring people together and create an environment where trustees, Members, workforce, partners and other stakeholders feel valued and able to contribute. You will listen, encourage open discussion and help create a shared sense of purpose both within The Ripple Pond and across the wider community.

Compassion and Respect
An understanding of the experiences of military families and carers, with genuine respect for different perspectives, backgrounds and lived experiences.

Courage and Constructive Challenge
You will be confident asking the difficult questions, challenging thinking and encouraging open and honest conversations. You will build trusted internal and strategic relationships, using your influence to ensure the experiences of military families and carers are understood and reflected in wider conversations and decision-making. This will help ensure that The Ripple Pond continues to play its part in shaping a stronger support landscape for military and veteran families.

Self-Awareness and Learning Mindset
A willingness to listen, reflect and continue developing, recognising that effective leadership requires curiosity, humility and openness to new ideas.

Commitment to Our Purpose
A genuine desire to improve the lives of military families, carers and veterans affected by service-related injury. You will understand the importance of lived experience in shaping services, strategy and practice, ensuring that those we support remain central to organisational decision-making.

Experience within the Armed Forces, veterans, healthcare, social care, public service or charity sectors would be beneficial but is not essential.

Safeguarding and Creating a Safe Culture

The Ripple Pond is committed to creating a safe, inclusive and supportive environment for all Members, volunteers, staff, trustees and partners. Safeguarding is fundamental to our work, and trustees share responsibility for ensuring that people feel respected, listened to and able to raise concerns.

The Chair will champion a strong safeguarding culture, ensuring the Board maintains appropriate oversight of safeguarding practice, risk management, policies and organisational culture.

Equality, Diversity and Inclusion

The Ripple Pond believes that diversity of experience and perspective strengthens our organisation and improves the support we provide. We welcome applications from people with different backgrounds, experiences and perspectives, including those with relevant lived experience.

The Chair will help ensure equality, diversity and inclusion are embedded throughout governance, decision-making, culture and service development, creating an organisation where everyone feels valued, respected and able to contribute.

Time Commitment

The role of Chair is a rewarding opportunity to make a meaningful contribution to the lives of Armed Forces and veteran families. While voluntary, it carries significant responsibility and requires a consistent commitment throughout the year.

Key responsibilities include:

• Chairing at least four formal Board meetings annually.
• Participating in occasional committee, strategic planning and development meetings.
• Maintaining regular engagement with the Chief Executive, providing guidance, support and constructive challenge.
• Supporting trustee recruitment, development and succession planning.
• Attending selected events, conferences and stakeholder engagements.
• Acting as an ambassador for The Ripple Pond with partners, funders, supporters and the wider community.
• Providing occasional availability for matters requiring Chair input between scheduled meetings.

Many meetings are held virtually to maximise accessibility and efficiency, although some travel will be required for Board meetings, key events and stakeholder engagement.

Professional Practice

As a national charity supporting over 1,200 military family members across the UK, the Chair will maintain an informed understanding of The Ripple Pond’s work, operating environment, opportunities and risks to provide effective Board leadership and appropriate support and challenge to the Chief Executive.

Applicants should be able to commit sufficient time in line with Charity Commission guidance and recognised principles of good governance. The time requirement will vary throughout the year, with additional involvement likely during periods of strategic development, organisational change or significant emerging issues.

Above all, the Chair will view this not simply as a governance appointment, but as an opportunity to help shape and strengthen an organisation making a lasting difference to military families across the United Kingdom.

Digital Confidence and Ways of Working

The Ripple Pond is a digitally enabled charity, with services, meetings and engagement activity delivered predominantly through online platforms. The Chair should therefore be comfortable working in a digital environment and using technology to support effective governance and communication.

This includes participating in virtual Board meetings, reviewing digital reports and documents, communicating with the Chief Executive and engaging with stakeholders online. Confidence using video conferencing, shared document systems and online collaboration tools is essential to ensure effective participation, timely decision-making and organisational agility.

Term of Appointment

The appointment is for an initial term of three years.

Trustees may be reappointed for further three-year terms up to a maximum of nine years, subject to the charity's governing document and Board approval.

Why Join Us?

This is an opportunity to lead the Board of a growing charity with a clear purpose and a strong commitment to military families across the United Kingdom.

The Ripple Pond exists because the experiences and challenges faced by families caring for injured serving personnel and veterans are often unseen and not fully recognised. As Chair, you will help shape our next chapter, working with an experienced team and community of Members to strengthen our impact, ensure the voices of military families and carers are heard, and help influence wider understanding, services and support.