Support volunteer roles

We are seeking committed individuals to join our Management Committee, supporting the strategic oversight and governance of Help4Homeless.

This is a voluntary leadership role responsible for ensuring the charity operates effectively, ethically, and in line with its mission to support people experiencing homelessness in Peterborough.

Management Committee members carry out trustee-style responsibilities, providing oversight, guidance, and accountability for the organisation, without being part of day-to-day operations.

Key Responsibilities

• Provide strategic oversight of Help4Homeless and its long-term direction
• Act in the best interests of the organisation and its beneficiaries at all times
• Attend committee meetings and contribute to decision-making and planning
• Support and challenge the leadership team to ensure effective delivery of services
• Monitor the organisation’s activities, impact, and overall performance
• Help ensure financial transparency and responsible use of funds
• Identify risks and help ensure appropriate safeguarding and compliance measures are in place
• Uphold the values, mission, and reputation of Help4Homeless
• Act as an ambassador for the organisation within the community
• Declare and manage any conflicts of interest appropriately

Please Note

Although this role is titled Management Committee Member, it carries responsibilities equivalent to a trustee position, including governance, oversight, and accountability. The committee collectively ensures the organisation is well-managed and acting in the public interest.

Location

On-site / Hybrid – Peterborough, UK

Working Hours

Approx. 2–6 hours per month (including meetings and review responsibilities)

Expenses

Reasonable expenses may be covered where agreed in advance.

Reports To

Collective responsibility as part of the Management Committee

Works Alongside

• Founder / Operations Lead
• Directors and Senior Volunteers
• Community Engagement Team
• Social Media and Fundraising Teams

Skills & Experience

• Commitment to helping people experiencing homelessness
• Good judgement and ability to think strategically
• Willingness to take responsibility for governance decisions
• Strong communication and teamwork skills
• Ability to act independently and objectively
• Experience in charity, business, community work, or leadership (desirable but not essential)

Important Governance Note

Help4Homeless is currently transitioning from an informal community group into a more structured organisation. Management Committee members will play a key role in shaping governance, policies, and long-term sustainability.

Why Join Us

This is an opportunity to help shape a growing grassroots charity making a direct impact in Peterborough, ensuring that every donation goes directly toward supporting people in need.

Why we want you

As a community engagement volunteer you and your fellow branch members will create a range of activities to help spread the word about SSAFA within your community to ensure that that our Armed Forces community know that SSAFA are here to help and that we need the public’s support to continue offering our services.

This role is diverse and allows for you to focus on the areas that you have skills or interests in. The role has flexibility and can work around your other commitments.

Below are some examples of possible activities you can take on or be a part of as a SSAFA Community Engagement Volunteer.

What you will be doing

• Activity Organisers - Love planning? Help coordinate amazing events like charity dinners, carol concerts, and local fairs.
• Event Champions - Be the friendly face of SSAFA! Help at events, chat with visitors, sell merchandise, and spread the word about our work.
• Promoting SSAFA Services - Help provide a warm, welcoming presence at Veterans Breakfast clubs, cafes or hubs - offering information about SSAFA services and signposting as appropriate.
• SSAFA Storytellers -Deliver engaging talks to organisations and groups, sharing SSAFA’s incredible history and mission.
• Community Connectors - Collaborating with the Community Engagement Manager to establish a local network, promote SSAFA's services, and respond to community opportunities such as gardening projects.
• Fundraising Heroes - Whether it’s rallying local businesses, organising events, or getting creative with unique fundraising ideas, you’ll play a crucial role in keeping SSAFA’s support going strong.
• Administrators - Are you detail-oriented and love keeping things organised? Assist with branch and event administration, manage schedules and branch calendars, and ensure everything runs smoothly currently being undertaken.

The skills you need

• Be friendly and approachable.
• Confident to engage with the public, potential clients, volunteers and SSAFA colleagues face-to-face.
• Reliable attitude, staying connected with your Branch and/or Community Engagement Manager about your availability.
• Access to public transport or a car to get to events if necessary.
• Basic IT skills would be an advantage.

What's in it for you

• Use your skills, knowledge, and life experience to benefit others and make a difference.
• Give tangible and practical support to your local branch by raising awareness of SSAFA.
• Support from your local SSAFA branch and SSAFA Community Engagement Manager.
• Experience, training and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.

Become a Fundraising Volunteer!

Help make a better life for cats – because life is better with cats

Our vision for volunteering

Volunteering is, and always will be, at the heart of Cats Protection. It’s joyful, inclusive, and driven by people working together to transform the lives of cats, people, and communities. When you volunteer with us, you become part of something truly meaningful.

The difference you’ll make

Thanks to the generosity of our supporters, Cats Protection helps thousands of cats every year. Our fundraising volunteers play a vital role in making this possible. By using your passion for cats and people, you’ll help raise the funds needed to support more cats and kittens in need.

As a fundraising volunteer, we’ll support you to get involved in a way that suits you best. Whether you enjoy organising events, fundraising online, promoting activities on social media, helping with administration, or coming up with fresh ideas — there’s a place for you here. Whatever your skills or interests, this could be the perfect role.

What you can expect from us

• A warm, welcoming, and inclusive environment in line with our values and behaviours
• Support to help you have a positive and impactful volunteering experience
• Agreed out-of-pocket expenses covered in line with our Expenses Policy
• Access to learning, development, and engagement opportunities

What we need from you

This is a highly flexible role, and you can choose how you’d like to get involved. Opportunities include:

• Face-to-face fundraising – organising or helping at fundraising events, running supermarket collections and fundraising stands, and monitoring collection tins
• Online fundraising – setting up online appeals and writing engaging cat case studies to maximise donations
• Marketing and promotion – spreading the word about fundraising activities via social media and local press
• Administration – processing donations, sorting and recording donated goods, and completing Gift Aid paperwork
• Championing our work – helping to develop new fundraising ideas and increasing community engagement
• Photography – capturing images of cats in care, cats we’re helping, fundraising events, and all things Cats Protection

Time commitment

This role is flexible and designed to fit around your other commitments. You’ll be part of a friendly team raising vital funds — and having fun along the way.

You could be just the volunteer we’re looking for

We’re committed to building a diverse, compassionate, and inclusive organisation where everyone can be themselves and do their best. Together, we’re courageous and compassionate in helping people see the world through cats’ eyes.

Join the UK’s leading cat welfare charity and help make a better life for cats. Together, we are all for cats.

Fundraising volunteer in Cannock (Staffordshire)

Help make a better life for cats – because life is better with cats

Our vision for volunteering

Volunteering is, and always will be, at the heart of Cats Protection. It’s joyful, inclusive, and driven by people working together to transform the lives of cats, people, and communities. When you volunteer with us, you become part of something truly meaningful.

The difference you’ll make

Thanks to the generosity of our supporters, Cats Protection helps thousands of cats every year. Our fundraising volunteers play a vital role in making this possible. By using your passion for cats and people, you’ll help raise the funds needed to support more cats and kittens in need.

As a fundraising volunteer, we’ll support you to get involved in a way that suits you best. Whether you enjoy organising events, fundraising online, promoting activities on social media, helping with administration, or coming up with fresh ideas — there’s a place for you here. Whatever your skills or interests, this could be the perfect role.

What you can expect from us

• A warm, welcoming, and inclusive environment in line with our values and behaviours
• Support to help you have a positive and impactful volunteering experience
• Agreed out-of-pocket expenses covered in line with our Expenses Policy
• Access to learning, development, and engagement opportunities

What we need from you

This is a highly flexible role, and you can choose how you’d like to get involved. Opportunities include:

• Face-to-face fundraising – organising or helping at fundraising events, running supermarket collections and fundraising stands, and monitoring collection tins
• Online fundraising – setting up online appeals and writing engaging cat case studies to maximise donations
• Marketing and promotion – spreading the word about fundraising activities via social media and local press
• Administration – processing donations, sorting and recording donated goods, and completing Gift Aid paperwork
• Championing our work – helping to develop new fundraising ideas and increasing community engagement
• Photography – capturing images of cats in care, cats we’re helping, fundraising events, and all things Cats Protection

Time commitment

This role is flexible and designed to fit around your other commitments. You’ll be part of a friendly team raising vital funds — and having fun along the way.

You could be just the volunteer we’re looking for

We’re committed to building a diverse, compassionate, and inclusive organisation where everyone can be themselves and do their best. Together, we’re courageous and compassionate in helping people see the world through cats’ eyes.

Join the UK’s leading cat welfare charity and help make a better life for cats. Together, we are all for cats.

Clumber Park Memory Walk is back for 2026, and so are our amazing volunteering opportunities. Memory Walk is so much more than a sponsored walk. Every year thousands of people come together to remember and bring hope for a brighter future.  It will take a society to beat dementia and by volunteering at Memory Walk you can be a part of it.

This is a walk like no other; this is thousands of people walking for a better future for those with dementia. Join the volunteer team on Sunday 20th September at Clumber Park, in Worksop.

There is something for everyone, with roles based in the event site and along the route. Be part of an unforgettable event experience as you cheer at a marshal point, follow the route as a back marker, sell some goodies or congratulate walkers with their finish line medal. You will have the opportunity to pair up with a friend or another volunteer and we’ll make sure you have everything you need! 

Sign up to volunteer at Memory Walk this September! 

You will be vital to the work of your local Scope shop, as one of the first faces customers see.

You will receive training on serving our customers on the till, taking payments and making Gift Aid donations. This makes a real difference to our income and the number of disabled people we can support.

Your role may include:

• using the till and cash handling
• welcoming and supporting customers
• helping to display stock and window dressing
• preparing goods for sale
• tidying and cleaning the shop

When and where

You will be based at our Scope shop at 55/57 Abingdon Street, Northampton, NN1 2AW. We are flexible on the times you would like to volunteer. We’d love your help for as little as 1 hour a week, but if you can give more time that would help us even more.

Who we’re looking for

We welcome anyone who is friendly and passionate about disability equality!

Some volunteers want to learn more about charities or about retail. Others want to make a difference to the lives of disabled people. Other volunteers are interested in our training and development opportunities. Some people join us to meet new people and make friends. Sometimes people want to help a charity shop they like shopping in, while also getting a discount in the shop!

We particularly welcome applications from disabled people. Equality and inclusion are at the heart of Scope’s mission. We are committed to creating a diverse and inclusive environment for all volunteers. Please note we require for appicants to be over 18 years old.

Skills and experience you can gain

• teamwork
• customer service
• till operation
• retail skills
• communication
• stock preparation and management
• health and safety
• valuable experience for your CV
• experience of a large, national disability charity

What we can offer you

• introduction to scope
• demonstration of your tasks
• training courses, in person and online
• personal development opportunities
• support and regular catchups from a dedicated manager
• agreed travel expenses
• adjustments to make the role accessible for you
• work experience for your CV
• a work reference
• 20% discount in your Scope charity shop

Safeguarding

Safeguarding is everyone’s responsibility. Scope is committed to safeguarding and promoting the welfare and wellbeing of children and adults at risk, whether receiving services or being staff or volunteers. We expect all staff and volunteers to share this commitment.

Our shops are a hive of activity and the heart of the local community. They raise funds to support our vital work and provide a place to find out more about how we help older people in the local area. 

Our Stock Preparation Volunteers always enjoy being part of our shop teams; making new friends and helping the charity to maximise the income from the amazing items people donate to us.

In this role you will usually be working in our donation sorting area, which is off the shop floor. Here you will help the team process, prepare and price the items people donate.

We receive hundreds of bags of clothing, bric-a-brac, toys, games and all sorts of items every week. You will help us to turn these into vital funds to support our work. 

After full training you will be part of our processing team; sorting through the donated items, identifying those which we should sell, preparing them and pricing before they are put onto the shop floor.

You may have a particular area of experience, such as clothing, books or antiques. Your skills and knowledge will help us to gain the best value for each item and some of our volunteers even coordinate entire sections, such as a book rooms within our stores.

When people come in to donate their items you will be helping to thank them for their support. Many items are Gift Aided so when processing the items you will ensure that Gift Aid labels are attached so that we can gain this additional vital income.

You will help to make our products look amazing; steaming clothes (if this is your area) and helping to clean and make every item look great and ready for sale. 

It would be ideal if you could volunteer at least one shift a week, which is about three hours but we're also happy to have more flexible times. No special skills are needed as we will show you what to do and will provide all the training you need. 

It’s really easy to get your volunteering started, if you're over 16 years old, just click on ‘Apply’ to start filling in your details!

We are currently looking for volunteers to help in our stock room sorting donations on weekends, either am/pm or from 11-3pm.
Please get in touch if you would like to become part of our amazing Volunteer Team!

Role Title: Graphic Designer

Role Purpose

Quilombo UK is looking for a Graphic Designer to join the team. Quilombo UK is a not for profit social enterprise that challenges people to think differently and bridge gaps between communities, with the aim of building a culturally rich society, where differences are accepted and celebrated. As chosen among 160 other organizations to work in collaboration with the Home Office on the “Building a Stronger Britain together” project, you will be joining a team, which not only supports the community but also stands up to extremism in all of its forms.

Quilombo UK works in collaboration with QMC Capoeira School, giving you the chance to support QMC Capoeira which is one of the most awarded Capoeira Schools in UK (UK Coaching Awards, Gillette Sports Awards, Kingston Council Sports Awards).

By joining QuilomboUK you will be supported and guided by experienced staff and volunteers, who are willing to share their skill set and will provide you with great opportunities for development in many different areas.

Ideal candidates will use their passion to promote Quilombo UK and raise its profile, while attracting new members. They should create engaging and on-brand graphics for a variety of media.

Main Responsibilities

• Study design briefs and determine requirements
• Schedule projects and define budget constraints
• Conceptualize visuals based on requirements
• Prepare rough drafts and present ideas
• Develop illustrations, logos and other designs using software or by hand
• Use the appropriate colours and layouts for each graphic
• Work with copywriters and creative director to produce final design
• Test graphics across various media
• Amend designs after feedback
• Ensure final graphics and layouts are visually appealing and on-brand

Essential Skills

• Proven graphic designing experience
• A portfolio of illustrations or other graphics / CV
• Familiarity with design software and technologies (such as Photoshop, Illustrator, Adobe Suite)
• Flexibility and openness to work on a variety of tasks
• Focused, organised and able to prioritise and execute tasks independently
• To show professionalism at all levels and in all environments
• Strong team player
• A keen eye for aesthetics and details
• Excellent communication skills
• Degree in Design, Fine Arts or related field is a plus
• Must be UK resident

Desirable

• Committed to working with the community with a passion for helping others less fortunate

Job Type: Volunteer

Come and join us at our Charity Shop in Langney Road, Eastbourne.

Our shops are a hive of activity and the heart of the local community. They raise funds to support our vital work and provide a place for local people to find out more about how we help older people in their area. Our volunteers always enjoy being part of our shop teams; chatting to our customers about the fabulous items we sell and telling them about the fantastic work that we do.

As a Customer Service Volunteer you will get the chance to meet new people and make friends, plus play a vital role in helping to raise funds to support local older people.

You will be working on the shop floor as the welcoming face of our charity. Serving customers with a smile, using the till (don't worry, we will show you how) and handling money and sales.

When people come in to donate items you will be thanking them for their support and helping them to complete Gift Aid signups on our Gift Aid system.

You will help to make our shops look amazing; putting out items that the sorting teams have prepared, helping with merchandising, labelling and ensuring the shop is clean and always looking its' best.

You will need to be ok using a touch screen device as our tills run on a tablet, though we will always provide full training and some time for you to get used to using this first.

Lastly, you may have people enquiring about our work, or asking for help and we will provide you with all the details of where to refer them to within the charity.

We currently need volunteers on Monday (1pm-4.30pm), Tuesday (1pm-4.30pm), Weds (9.30 am-1pm). No special skills are needed as we will show you what to do and will provide all the training you need.

It’s really easy to get your volunteering started, if you're over 16 years old, just apply now!

Volunteer Role: Community Group Volunteer

Location: Across Wales

Frequency: A few hours once a month

Reporting to: Adoption Community Manager

Safeguarding: Enhanced DBS

Community groups are facilitated face to face or virtual meetings/events run by community group coordinators who are volunteers. The groups are run to offer local networking, support, information, advice, guidance and a sense of community for adoption UK members.

The role of a community group coordinator is to plan, organise, facilitate and network meeting and events both face to face and virtually for local adoption UK members. 

The groups are open to prospective adopters/ adopters awaiting a match and adopters with children. Meet ups are often held monthly although the frequency is dependent on the availability of the community group coordinator. 

What you will be doing   

·Plan dates for the community group meetings.

·Inform the Community officer and manager so the admin and booking link can be created for the group.

·Attend the group meetings, welcome the attendees, remind everyone at the start of the meeting about safeguarding and confidentiality, chair the meeting and provide a listening ear and potential signposting to the attendees.

·Ensure Adoption UK’s safeguarding policies and procedures are followed.

·After the meeting, send an attendance list to staff at Adoption UK.

The Skills and Experience you need  

·Personal experience, and understanding of the issues facing adoptive parents 

·Caring 

·Understanding 

·Good listening and communication skills 

·Good understanding of the importance of confidentiality

·Ability to respect other people’s differences and choices  

·Some IT and administration skills   

·Confidence to work independently and the ability to recognise when to ask for support or raise concerns if required 

What’s in it for you

·Meet new people and be part of helping adopted young people to thrive  

·Access to the online family members area and the opportunity to attend relevant training and development opportunities  

·Use and develop your communication, organisational and people skills  

·Receive an induction, relevant training, the support you need to carry out the role and agreed out-of-pocket expenses  

Safeguarding role requirements: All applicants will be subject to an Enhanced DBS

Help shape a future where everyone has the opportunity for a better tomorrow.

St Giles is a leading national charity working with people affected by poverty, violence, exploitation and involvement in the criminal justice system. Through our pioneering lived experience model, we support people facing some of society's most complex challenges to build positive futures and create lasting change.

Every year, St Giles supports more than 16,000 people across the UK. Our work delivers significant social impact and continues to influence practice and policy nationally. As we embark on the next phase of our development, we are seeking to appoint six new Trustees to help shape our future direction and strengthen our Board.

We are particularly interested in candidates who can bring strategic expertise in one or more of the following areas:

• Finance and Audit
• Income Generation and Fundraising
• Safeguarding
• Impact, Policy and Influencing
• Charity Growth, Transformation and Organisational Development
• Lived Experience and Community Voice

Whether you are an experienced non-executive or considering your first Trustee appointment, we would love to hear from individuals who share our values, believe in the power of lived experience and can contribute strategic insight, constructive challenge and sound judgement.

About You

You will bring:

• A commitment to the mission and values of St Giles.
• Strategic thinking and strong judgement.
• The ability to influence, support and challenge effectively.
• Experience in your chosen area of expertise.
• A commitment to inclusion, equity and safeguarding.
• The ability to work collaboratively as part of a high-performing Board. 

Our Commitment to Diversity

Diversity is a strength at St Giles. We are committed to building a Board that reflects the communities we serve and welcome applications from people with a broad range of backgrounds, perspectives and lived experiences.

We particularly encourage applications from people from the global majority, disabled people, neurodivergent people and individuals who are currently underrepresented in governance roles.

Time Commitment

The Board meets five times per year, alongside an annual strategy day. Trustees also serve on at least one Board committee, which typically meets five times annually, primarily online. Trustees are appointed for an initial three-year term.

Find Out More

For full details of the opportunity, including the role specification, diversity statement, time commitment and application process, please visit our website.

Join Us

This is an opportunity to use your skills and experience to help shape the future of a charity that transforms lives every day. If you share our belief that everyone deserves the opportunity for a better tomorrow, we'd love to hear from you.

Are you creative and tech-savvy? Are you passionate about sustainability, tackling food waste or supporting local communities? 

We are recruiting a Volunteer Social Media Intern to join our food charity for a 6-month placement. This is a fantastic opportunity to gain hands-on experience in charity communications while helping us reach more volunteers, supporters and people who benefit from our work. You don’t need previous professional experience - just creativity, initiative, and strong basic computer skills. We’re especially keen to hear from people who are confident using social media and Canva, and enjoy creating engaging content that connects with audiences.

The role is remote, with the potential to come into our Brixton office if you prefer. You’ll work closely with charity staff to promote our upcoming projects, raise awareness of our work, and help rebuild our social media presence as we launch new projects in 2027. We’re looking for a commitment of 16–20 hours per week.

Who we are:

Founded in 2018, Compliments of The House (CoTH) began by collecting surplus cooked food from Brixton Village and surrounding areas, and redistributing it free to people in need. From our local hubs we served our guests, and also ran our ‘Back to Work’ and ‘Care Leaver’ schemes. 

During the COVID-19 lockdown, we could not host our guests in our hub. So we launched a temporary grocery delivery scheme supported by local council school buses, which gained recognition from the Prime Minister due to its impact. 

Since then, we have found a new venture to channel our commitments to reducing the environmental impact within hospitality whilst nourishing people through food. We are so lucky to have many vibrant and diverse festivals locally and across the UK, which produce a whopping 400 tonnes in food waste every year! We’re taking on the challenge to reduce that waste and use it to nourish those in need. 

We’re looking for someone:

• Experienced using Canva (or confident in transferable skills with similar software)

• With excellent written communication skills

• With basic computer skills

• Who can manage their own work and time

• Organised and reliable

• Confident using social media platforms, with a good understanding of maximising engagement and willingness to learn more

• Passionate about sustainability, reducing food waste or supporting communities

• Eager to learn and contribute new ideas

Responsibilities:

• Create engaging and relevant social media content (with guidance) for various platforms using Canva

• Organise a regular posting schedule

• Awareness of methods to boost engagement

• Write interesting captions to promote further engagement

• Research relevant awareness days and events

• Monitor engagement and identify opportunities to grow our online community

• Assist with measuring the success of campaigns using social media analytics

What You'll Gain

• Hands-on experience managing social media for a growing charity

• A portfolio of real campaigns and content

• Training, support and regular feedback

• A professional reference on successful completion of the placement

• The opportunity to make a genuine difference by helping reduce food waste and improve access to nutritious food

Equality, Diversity and Inclusion

We are committed to creating an inclusive and welcoming organisation. We encourage applications from people of all backgrounds, identities and lived experiences. 

How to Apply

Please send us:

• Your CV

• A portfolio (if you have some previous work) and short statement (up to 300 words) explaining why you'd like to volunteer with us and what you hope to gain from the placement 

RETAIL VOLUNTEER SUPERVISOR  

Faversham Shop

Are you ready to develop your retail and leadership skills?... Then this could be the volunteer role for you! We're looking for enthusiastic people to support the management teams in running one of our fabulous community shops.

From helping to recruit new volunteers and leading the shop team when the manager is off, to driving sales and donations and creating eye catching window displays this is a varied and engaging role that will have an impact on the store, the local community and the fight to defend the right to a safe home.

Because Home is Everything

Suggested Involvement: It’s up to you! We have volunteers who support for one hour a week and others who volunteer more. Many people volunteer for a morning or an afternoon each week, but we’ll have a chat about your availability after you’ve applied. 

Availability: The shop is open Monday - Saturday 09:00-17:00 and Sunday 10:00-17:00

Location: Shop in Faversham

Supervised by: Community Shop Manager 

Why get involved with Shelter? Home is a human right. It's our foundation and it's where we thrive. Yet, every day millions of people are being devastated by the housing emergency. 

We are passionate about what we do and are proud to give pre-loved items a second chance and represent Shelter on the High Street.  Our shop teams ensure fighting the housing emergency never felt so fun.

Main Tasks can include:  

• Supporting our Community Shop Managers to run an exciting and inviting store.  
• Using the till system to process sales, refunds and Gift Aid 
• Opening and/or closing the shop, including cashing up at the end of the day 
• Supporting other volunteers
• Using and updating our volunteer database
• Providing excellent customer service 
• Photographing and selling key items on our online shop 

• Creating posts to promote our shops on Instagram

Skills and Experiences Required: Not essential as full training will be provided, however some retail or supervisory experience would be beneficial, as would confidence in the use of technology.

What’s important to us is that you want to be part of our team and come ready to share your individual skills and experiences.  

We do ask for a willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, safeguarding, confidentiality & data protection.  

You will be required to complete some essential learning and a full induction before you start in this role. 

Induction, Learning and Development: To enable you to take part in this opportunity Shelter will:  

• Provide you with a Volunteer Handbook and all relevant policies and procedures
• Provide learning including Health and Safety, Data Protection and Safeguarding

• Provide an on-the-job induction  
• Pay “out of pocket” expenses in line with Shelter’s volunteer expenses policy

Benefits of Volunteering with Shelter:  

• Supporting Shelter in our fight against bad housing and homelessness  
• Gain valuable work experience in a supervisory role 
• Be part of a great team, both in your shop and within Shelter Retail 
• Build your confidence and develop transferable skills 
• Enhance your CV – this is the perfect role for you to demonstrate the step from sales advisor to supervisory/management roles  
• Opportunities to develop your retail skills further out at events like Charity Supermarket and pop-up shops 

What Our Volunteers Say:

“Shelter was one of the first physical places where I felt I could fully be myself."

“Genuinely the highlight of my week. Feel like I’m part of something bigger.”

“Helping in the shop gives me satisfaction and gives me a place to go if feeling lonely and down.”

Next Steps: Please complete an application form online. After you have applied, we will review your application and invite successful candidates to attend a recruitment conversation.

Please note, you will be asked to declare any unspent convictions. As the role you are applying for has been designated as a regulated role, we will require you to undertake a basic Criminal Record Check. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us if you require more information.  

About Us

Tell My Truth and Shame the Devil C.I.C. is a survivor-led community interest company dedicated to exposing the impact of childhood trauma, abuse, neglect, addiction, mental health struggles, and family dysfunction within Black communities and beyond.

Through podcasts, survivor stories, education, events, research, coaching, advocacy, and community support, we help individuals heal, break destructive cycles, and build stronger families and communities.

As we continue to grow nationally and internationally, we are seeking a Volunteer Central Operations Director to create structure, accountability, and operational excellence across all volunteer departments.

Job Purpose

The Volunteer Central Operations Director serves as the operational backbone of the organisation, ensuring departments, projects, and volunteer teams work efficiently, meet deadlines, and deliver measurable outcomes.

The role oversees project delivery, performance monitoring, reporting systems, KPI tracking, volunteer accountability, and cross-department coordination, helping turn organisational vision into effective execution.

Key Responsibilities

• Lead and coordinate organisational operations across all volunteer departments.
• Manage the Central Operations Team, including Analysts, Coordinators, and Assistants.
• Oversee project delivery, ensuring milestones, deadlines, and objectives are achieved.
• Monitor organisational performance, identify risks and bottlenecks, and implement solutions.
• Establish accountability systems, workflows, reporting processes, and operational procedures.
• Develop and maintain KPI dashboards, departmental scorecards, and performance reports.
• Track volunteer engagement, project progress, fundraising outcomes, and organisational impact.
• Facilitate communication and collaboration between departments.
• Lead operational meetings and support monthly performance reviews.
• Produce reports, risk assessments, and recommendations for senior leadership.
• Support implementation of organisational priorities and strategic initiatives.
• Mentor department leaders and promote volunteer engagement, wellbeing, and retention.
• Foster a culture of accountability, professionalism, collaboration, and continuous improvement.

Skills & Experience

• Experience leading teams, projects, programmes, or organisational operations.
• Strong project management, organisational, and planning skills.
• Ability to manage multiple priorities and coordinate cross-functional teams.
• Experience developing systems, processes, KPIs, dashboards, and reporting frameworks.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent written and verbal communication skills.
• Experience building stakeholder relationships and facilitating collaboration.
• Ability to motivate, support, and manage volunteers and team leaders.
• High levels of professionalism, integrity, accountability, and attention to detail.
• Comfortable working independently within a remote environment.
• Proficiency with tools such as Google Workspace, Microsoft Office, Trello, Asana, ClickUp, Airtable, Notion, Slack, and Teams.
• Experience in charities, CICs, volunteer-led organisations, operations management, programme management, or community development is desirable.
• Understanding of trauma-informed, survivor-led, or social impact organisations is beneficial.
• Passion for social impact and commitment to our mission.

Volunteer Benefits

• Opportunity to help build a national survivor-led movement.
• Executive leadership experience.
• Leadership training and mentoring.
• Professional references upon successful service.
• Opportunity to influence organisational strategy.
• Meaningful social impact and legacy-building work.
• Potential future paid leadership opportunities as the organisation grows.

Additional Notes

This role may not be suitable if you:

• Prefer low-responsibility volunteer work.
• Dislike reporting, accountability, or performance tracking.
• Are seeking immediate paid employment.
• Are uncomfortable using data and analysis to support decision-making.

To Apply

Please send:

• Your CV, portfolio, or LinkedIn profile (if available).
• A short introduction about yourself.
• Why this mission resonates with you.
• Relevant experience, skills, ideas, or vision you would bring to the role.