513 Support service manager volunteer roles

Across the UK, our volunteer groups play a vital part in supporting people affected by MS, bringing people together and connecting our local MS communities.

As a local group Finance Volunteer, you’ll make sure your group gets the most for their money. In this role you’ll be able to develop your financial and communication skills whilst working closely with other members of the group Coordinating Team.

Most importantly, you’ll be part of a team that provides vital support and services to people within your local MS community.

Here’s 5 reasons you’ll love to volunteer in our shops:It's fun

1. It's flexible
2. You'll learn and share skills
3. You'll be making a difference
4. You'll work with a great team

We’re passionate about what we do, and love giving second-hand clothing a chance of going to a good home. Our shop teams are key to raising vital funds for our work and act as incredible advocates for the rights of children both in the UK and around the world.

Please note that this is a voluntary, unpaid role, based in the UK. We are unfortunately not able to provide support with visa requests. Candidates must be over 18 to apply. 

Volunteering in the shop

Our Broughty Ferry Shop Volunteers are in the middle of it all, and there’s plenty to get involved with. You might be sorting and pricing stock, engaging with customers, ringing items through the till, creating fantastic window displays or keeping our shop floor looking organised.

It’s up to you how much you commit. We have volunteers who support for a couple of hours a week and some do more. Many people volunteer either a morning or an afternoon each week - this is something that will be discussed at the selection stage, after you’ve applied.

Why volunteer with Save the Children?

In over 110 countries, we support children to transform their lives. By providing live-saving short-term help, and pushing for deep-rooted social change, we help children take, their future into their own hands. We believe every child has the right to learn. Every child should have good food to fuel their bodies and every child should have medicine when they're sick.

Skills and experiences we seek

We welcome applications from people with a wide range of skills and experiences. You don’t need any retail or shop experience as full training will be provided. What’s important to us is that you are a team player, open to learning and to follow our policies as well as be an excellent representative for Save the Children.

We know that our shop teams are stronger when they are inclusive and representative of their communities. Everybody can make a real difference. People come to us for all sorts of reasons, from all backgrounds, and we will do what we can to find a role that works for you.

What happens next?

After you’ve filled in an application, we will invite you for an informal trial shift. It’s a great opportunity to visit the shop, meet some of our existing volunteers and have a go at some of the tasks that you would be supporting with as a shop volunteer. Hopefully allowing you to get a feel for the role and make sure it’s for you. We also ask for a couple of references (these don’t have to be formal workplace ones, just someone who has known you for over 6 months and isn’t related).

How to apply

Express your interest on email via the apply button.

Please note that this is a voluntary, unpaid role, based in the UK. We are unfortunately not able to provide support with visa requests. Candidates must be over 18.

We’re looking for a Volunteer Data Administrator to support our Criminal Justice Services. Can you offer 6 hours a week.  By sharing your time, skills, and experience, you can make a real difference to the lives of the people we support.

As a Volunteer Data Administrator, you'll play an important role behind the scenes, helping us understand our impact and improve the support we provide. Working alongside our Data Analyst, you'll help keep information accurate, support reporting, and ensure we have the data we need to make informed decisions.

This is a great opportunity to develop your administration and data skills, gain valuable experience, and be part of a supportive team working towards better outcomes for individuals and communities.

You'll be:

Helping to keep records accurate and up to date

Supporting data collection and reporting

Carrying out simple quality checks

Identifying trends and insights that can help improve services

Contributing to meaningful work that supports positive change

We're looking for someone who:

Has good attention to detail

Is confident using Microsoft Office, particularly Excel

Communicates well and can work independently

Understands the importance of confidentiality

Wants to use their skills to support others

What you'll gain:

Valuable experience in data administration and reporting

Ongoing support and development

Home based volunteering

Please read the attached volunteer role description for further details about this role.

Guild Care is seeking to welcome a new Trustee with experience in financial auditing to our Board.

Established in 1933, Guild Care has been supporting local people and their families for over 90 years. Our vision is for all people in need of care to live fulfilling, safe, and secure lives.

Each year, we support more than 3,000 people and their families through our diverse range of community services and three care homes. From tackling social isolation and supporting people living with dementia, to providing vital services for older people and those with learning disabilities, our work helps people feel connected, valued, and accepted for who they are.

A Trustee of Guild Care has a responsibility to ensure that the organisation applies its resources exclusively in the pursuit of the objectives of the charity.

As part of that responsibility a Trustee needs to actively contribute to the work of the Board by helping set the strategic direction and overall policy, monitoring organisational performance, and supporting organisational development.

The Board of Trustees are also responsible for providing challenges and scrutiny of the senior management team in a positive and supportive environment. 

Across the UK, our volunteer groups play a vital part in supporting people affected by MS, bringing people together and connecting our local MS communities.

As a Group Coordinator, you’ll take the lead in making sure your local group reaches out to people affected by MS.

The role is varied, and will enable you to further develop your leadership, management, communication, organisation and motivation skills.

We're open to role sharing.

Help people reconnect with nature, build confidence, and feel part of their community.

Penrose Roots delivers a range of inspiring recovery projects across Luton, including community gardens, social groups, and bike maintenance initiatives. We're looking for enthusiastic, supportive volunteers to help people take their first steps into these life-changing activities.

As a Community Buddy, you'll be matched with individuals who may have experienced long-term isolation, poor health, or a loss of confidence. You'll help them discover local green activities, make a plan to get involved, and, if they'd like, accompany them to their first few sessions until they feel confident attending independently.

This is a rewarding opportunity to make a real difference. A friendly face and a little encouragement can help someone build new connections, improve their wellbeing, and rediscover the joy of nature and community.

Location: Based in Luton within a non-residential setting. Unfortunately, this location does not have step free access. 

What is the Commitment?

Because building trust and relationships takes time, we are looking for volunteers who can commit to supporting members regularly - ideally between 4 and 10 hours per week for at least two months.

Volunteering must take place during the service's working hours (Monday - Saturday 10am-3pm) but there is flexibility within that. We will work with you to find a schedule that fits around your life and the needs of the service. 

About You

We’re looking for volunteers who are compassionate, proactive, and ready to make a difference! If you’re someone who can support people going through complex personal situations with empathy and without judgment, we’d love to hear from you.

We also welcome volunteers with lived experience of mental health, social care, or recovery-focused services, as well as those who’ve worked in caring roles or supported loved ones. Your insight and understanding can be incredibly valuable. 

You’ll need to be confident in planning days and journeys in and around Luton independently, and have a positive, encouraging attitude to help others step outside their comfort zones and try something new. Beyond this, we are very open to what you can bring to the team!

What You Can Expect From Us

To support you and set you up for success in your volunteering role with us, you can expect that we will:

• Work with you to find a volunteering arrangement that works for you and for the service. We will be as flexible as we can!
• Reimburse you for agreed expenses relating to your volunteering.
• Welcome you warmly into our team and support you to get the most from your experience.
• Recognise and celebrate your contribution to the team! We can provide references to confirm your achievements and contributions upon request.
• Provide the training and guidance you need to understand the context of our services and to keep you and residents and participants safe
• Provide regular supervision and opportunities to provide feedback on your experience
• You will be eligible to register with Blue Light Discount Card. 

About Us

Penrose Roots delivers community-based recovery services across Luton, from community gardens and social groups to bike maintenance projects. This volunteer role supports our Green Social Prescribing Triage system, helping individuals who have experienced long-term isolation or ill health to access and engage with green projects, build confidence, and reconnect with their community. 

Penrose Roots community-based recovery services are part of the Social Interest Group. SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
 

Additional Information

For information about our volunteer recruitment processes, please see our website and Volunteer Recruitment Policy. 

Across the UK, our volunteer groups play a vital part in supporting people affected by MS, bringing people together and connecting our local MS communities.

As a Communications Volunteer you’ll play a key role in promoting your group to people in your area affected by MS, and helping them feel connected. You could be editing newsletters, responding to information requests, or developing engaging content for social media — depending on what the group needs.

In this role you’ll develop your writing skills, and gain experience of communicating across a range of digital channels.

Most importantly you’ll be helping us engage with lots of people and get the word out to people with MS about support to help them live their lives to the full.

Why we want you

As one of our wonderful volunteers, you can get involved in:

• providing support and services to the MS community
• increasing awareness of, and delivering resources to, people affected by MS
• raising vital funds to help stop MS
• boosting our community voice by advocating for MS research and policy.

What you will be doing

• Creating content for, promoting and moderating group social media channels
• Writing and editing newsletters and promotional materials in line with brand guidelines
• Updating group information resources
• Supporting the group’s shared responsibility for designing and delivering services and activities

The skills you need

• Skills and/or experience in what you'll be doing
• Commitment to MS Society policies and procedures
• Confidence in using Microsoft Office, the internet and email will be required for some volunteer roles
• Compassion and sensitivity
• Ability to maintain confidentiality when required
• A willingness to support the work of MS Society and be a positive representative for the MS community

What's in it for you:

• You’ll be part of our amazing volunteer network
• You’ll develop new skills, which can improve your CV and employability
• You'll be making a real difference to people's lives
• You’ll get a say in influencing our work
• You’ll receive a Volunteer Welcome Pack
• You’ll have an induction to your role
• You’ll get support from your Volunteer Manager
• You’ll gain access to Learning and Development opportunities
• You’ll be reimbursed for any expenses while carrying out your role

We are seeking a dedicated and friendly person with a passion for cooking to cook a healthy community meal for our lunch service on Tuesdays and/or Fridays.

The community kitchen chef volunteers will play a vital role in supporting Mind in Camden’s wider group services, including the Healthy Minds Community Programme and Phoenix Recovery Service. We support adults (18+) living in Camden who may be experiencing mental health challenges, isolation, or social exclusion.

A key part of our services is providing healthy home cooked meals for our community members twice a week (Tuesdays and Fridays). As a Community Kitchen Chef volunteer, you will gain valuable frontline experience cooking a community meal for adults with a range of mental health needs. You will work collaboratively with other volunteer chefs to design healthy menus that are guided by suggestions and requests from our community members.  You will be challenged to create delicious meals using a limited budget and minimising food waste.

*Please note we require a minimum of 6 months commitment to your volunteering role.

Volunteering Opportunity 

Group Activities Mentor

What You’ll Do

Support a small group of older people aged 65+ to become more active and improve their wellbeing. You'll facilitate discussions, encourage participation, and help the group work towards shared goals during a 12-week programme.

You will:

· Support a group of up to 6 participants

· Help the group identify a shared wellbeing or physical activity goal

· Facilitate weekly group sessions

· Encourage participation and positive peer support

· Monitor progress towards agreed goals

· Introduce ideas and activities that support healthy ageing and wellbeing

· Maintain attendance and session records

Skills You’ll Use or Develop

· Group facilitation

· Communication and leadership

· Motivation and coaching skills

· Confidence managing group discussions

· Organisation and planning

· Problem-solving and teamwork

Time Commitment

Minimum 2 hours per week

Flexible weekdays between 9:00am and 5:00pm

Location: Community locations around Enfield

Reports to: Communities in Motion Manager

Ready to Apply?

Our Volunteer Opportunities Pack and Volunteer Application Form are attached and available to download.

If you're interested in joining our volunteer team, simply complete the application form and email it to us. (Email address included in the application pack)

Once we've received your application, we'll arrange an informal telephone chat to discuss the volunteer role(s) you're interested in, answer any questions you may have, and help you find the opportunity that's the best fit for you.

We look forward to hearing from you!

Here’s 5 reasons you’ll love to volunteer in our shops:

1. It's fun
2. It's flexible
3. You'll learn and share skills
4. You'll be making a difference
5. You'll work with a great team

We’re passionate about what we do, and love giving second-hand clothing a chance of going to a good home. Our shop teams are key to raising vital funds for our work and act as incredible advocates for the rights of children both in the UK and around the world.

Please note that this is a voluntary, unpaid role, based in the UK. We are unfortunately not able to provide support with visa requests. Candidates must be over 18.

Volunteering in the shop

Mary's Living & Giving for Save the Children is unique - a vibrant result of the generous gifts of local individuals and companies being turned around by the skills and passions of volunteer teams, to create a destination retail experience. Selling womenswear, menswear, shoes, and bags to household goods, our shops can be found in the London villages and bring in vital funds for Save the Children.

Our Primrose Hill Shop Volunteers are in the middle of it all, and there’s plenty to get involved with. You might be sorting and pricing stock, engaging with customers, ringing items through the till, creating fantastic window displays or keeping our shop floor looking organised.

It’s up to you how much you commit. We have volunteers who support for a couple of hours a week and some do more. Many people volunteer either a morning or an afternoon each week - this is something that will be discussed at the selection stage, after you’ve applied.

Why volunteer with Save the Children?

In over 110 countries, we support children to transform their lives. By providing live-saving short-term help, and pushing for deep-rooted social change, we help children take, their future into their own hands. We believe every child has the right to learn. Every child should have good food to fuel their bodies and every child should have medicine when they're sick.

Skills and experiences we seek

We welcome applications from people with a wide range of skills and experiences. You don’t need any retail or shop experience as full training will be provided. What’s important to us is that you are a team player, open to learning and to follow our policies as well as be an excellent representative for Save the Children.

We know that our shop teams are stronger when they are inclusive and representative of their communities. Everybody can make a real difference. People come to us for all sorts of reasons, from all backgrounds, and we will do what we can to find a role that works for you.

What happens next?

After you’ve filled in an application, we will invite you for an informal trial shift. It’s a great opportunity to visit the shop, meet some of our existing volunteers and have a go at some of the tasks that you would be supporting with as a shop volunteer. Hopefully allowing you to get a feel for the role and make sure it’s for you. We also ask for a couple of references (these don’t have to be formal workplace ones, just someone who has known you for over 6 months and isn’t related).

How to apply

Express your interest on email via the apply button.

Please note that this is a voluntary, unpaid role, based in the UK. We are unfortunately not able to provide support with visa requests. Candidates must be over 18.

Here’s 5 reasons you’ll love to volunteer in our shops:

1. It's fun

2. It's flexible

3. You'll learn and share skills

4. You'll be making a difference

5. You'll work with a great team

We’re passionate about what we do, and love giving second-hand clothing a chance of going to a good home. Our shop teams are key to raising vital funds for our work and act as incredible advocates for the rights of children both in the UK and around the world.

Please note that this is a voluntary, unpaid role, based in the UK. We are unfortunately not able to provide support with visa requests. Candidates must be over 18.

Volunteering in the shop

Our Penrith Shop Volunteers are in the middle of it all, and there’s plenty to get involved with. You might be sorting and pricing stock, engaging with customers, ringing items through the till, creating fantastic window displays or keeping our shop floor looking organised.

It’s up to you how much you commit. We have volunteers who support for a couple of hours a week and some do more. Many people volunteer either a morning or an afternoon each week - this is something that will be discussed at the selection stage, after you’ve applied.

Why volunteer with Save the Children?

In over 110 countries, we support children to transform their lives. By providing live-saving short-term help, and pushing for deep-rooted social change, we help children take, their future into their own hands. We believe every child has the right to learn. Every child should have good food to fuel their bodies and every child should have medicine when they're sick.

Skills and experiences we seek

We welcome applications from people with a wide range of skills and experiences. You don’t need any retail or shop experience as full training will be provided. What’s important to us is that you are a team player, open to learning and to follow our policies as well as be an excellent representative for Save the Children.

We know that our shop teams are stronger when they are inclusive and representative of their communities. Everybody can make a real difference. People come to us for all sorts of reasons, from all backgrounds, and we will do what we can to find a role that works for you.

What happens next?

After you’ve filled in an application, we will invite you for an informal trial shift. It’s a great opportunity to visit the shop, meet some of our existing volunteers and have a go at some of the tasks that you would be supporting with as a shop volunteer. Hopefully allowing you to get a feel for the role and make sure it’s for you. We also ask for a couple of references (these don’t have to be formal workplace ones, just someone who has known you for over 6 months and isn’t related).

How to apply

Express your interest on email via the apply button.

Please note that this is a voluntary, unpaid role, based in the UK. We are unfortunately not able to provide support with visa requests. Candidates must be over 18.

1. Chair’s welcome

WCT has been part of the community for more than 40 years. At the heart of what we do is something very simple: helping people to get where they need and want to go, and making it possible for people to remain independent, connected and involved in their community.

Our services are about much more than getting from A to B. They enable people to go shopping, enjoy days out, maintain friendships and social connections, and take part in everyday life. We also work with schools, charities and other community organisations across Wandsworth, helping them provide the transport their communities need.

It is a particularly exciting time to join us. Since our new Chief Executive joined WCT in May 2026, we are finalising our organisational strategy for the next three years – protecting the trusted services people already rely on while looking carefully at how WCT can become stronger, more sustainable and continue to respond to the changing needs of our community.

Our Trustees have an important part to play in that next chapter. We are looking to strengthen our Board with some particular skills and experience, but we are equally interested in the different perspectives people bring. You do not need to have been a Trustee before. We welcome people who share our commitment to inclusion, independence and community, who are curious about our work and who are willing to contribute their experience, ideas and time.

Being a Trustee is a responsibility, but it should also be rewarding and enjoyable. We are a friendly Board, working alongside a committed staff and volunteer team and an organisation with a long history of making a very practical difference to people’s lives.

I hope this pack gives you a sense of who we are, where we are going and what being part of WCT could look like. If what you read interests you, we would be delighted to hear from you.

Hicky Clark
Chair of the Board of Trustees
Wandsworth Community Transport

2. About Wandsworth Community Transport

Wandsworth Community Transport (WCT) has been helping people get out and about for more than 40 years.

Founded in 1982, we provide safe, accessible and affordable transport and opportunities for people to stay independent, connected and involved in community life across Wandsworth.

Today, our work includes:

· Shopmobility – Supporting people to access local shopping safely and independently, with transport and shopping support from our base at Sainsbury’s in Garratt Lane.

· Silver Day Trippers and Road Runners – Affordable outings giving people opportunities to visit new places, enjoy shared experiences and spend time with others.

· Community vehicle hire – Providing minibuses and transport to charities, community groups, sports clubs, places of worship and other local organisations.

· School and contracted transport – Delivering specialist transport, including work in partnership with the London Borough of Wandsworth and local schools.

· Driver training – Sharing our specialist knowledge through MiDAS training for drivers working within WCT and other organisations.

· WCT Community Transport Choir – Founded in May 2018 and made up of people who access our services alongside WCT volunteers. Our choir brings people together through music and performs at local events, day centres and community groups across Wandsworth.

Behind all of this is a committed team of staff, drivers, volunteers and Trustees, together with longstanding relationships across the borough.

Our work is about much more than transport. It is about enabling people to remain independent, build friendships, enjoy new experiences, play a role in their community and stay connected to the people and places that matter to them.

That sense of connection and participation is at the heart of WCT – and has been for more than four decades.

3. Why join our Board now?

WCT is entering an important and exciting new chapter.

Since Peter Edwards, our new Chief Executive, joined in May 2026 we have been finalising our organisational strategy for the next three years. Our focus is on protecting and strengthening the services our community already values, while building a resilient, sustainable and forward-looking organisation.

An important part of this will be diversifying our income and developing new collaborations and partnerships. We want to build on WCT’s strong local relationships, work more closely with other charities, community organisations, funders and businesses, and explore opportunities to work together where our combined experience can create greater impact.

Community participation and innovation will help shape WCT’s future. We want the people who access our services – alongside our volunteers, staff and wider community – to have a meaningful voice in what comes next. By listening, consulting and involving people from the earliest stages, we can understand changing needs, identify new opportunities and develop ideas with our community rather than simply for it.

Alongside protecting our core community transport services, we will actively encourage innovation – exploring new ideas, testing new approaches and learning from what works. This could mean using our transport expertise in new ways, developing new services, or working collaboratively with partners to respond to needs that no single organisation can address alone. Innovation at WCT will always be purposeful: rooted in evidence, shaped by participation and focused on creating greater impact for our community.

This makes it a particularly interesting time to become a Trustee.

New Trustees will be joining a well-established local charity, with strong community relationships, but at a point when there is also real opportunity to contribute to what comes next.

You will have the opportunity to bring your own knowledge, experience and perspective to our discussions, help shape our future direction and work alongside fellow Trustees, our Chief Executive and the wider WCT team as we take the organisation into its next chapter.

In 2027, WCT will celebrate its 45th anniversary – an important milestone for an organisation that has been part of local life since 1982. We want to enter that anniversary year proud of our history, open to new ideas, ambitious for our future and continuing to make a meaningful difference to the communities we are here to serve.

4. Our Board

Our Board of Trustees is responsible for the governance and strategic direction of Wandsworth Community Transport, working closely with our Chief Executive while maintaining the important distinction between governance and the day-to-day management of the charity.

Under the leadership of our experienced Chair, we are a friendly and engaged Board, bringing together a mix of professional expertise, community knowledge and lived experience. Our Trustees come from different backgrounds, and each brings something different to the table. We see that breadth of perspective as a real strength.

Trustees work collectively. No individual Trustee is expected to have all the answers. We ask questions, share knowledge, challenge constructively and support one another in making decisions in the best interests of WCT and the communities we serve.

Most matters are considered by the full Board, although we may establish smaller working groups for particular pieces of work when this is useful.

As WCT moves into its next chapter, we are also strengthening the way our Board works – including Board development, succession planning and more opportunities for Trustees to contribute to strategy.

Above all, we want our Board to be a place where different voices are heard and valued. We welcome challenge, curiosity and new ideas, and we want Trustees to feel able to contribute from their own experience while learning from others.

5. What makes a great WCT Trustee?

You do not need prior trustee experience to make a valuable contribution to the WCT board.

We are interested in people who care about our communities and believe in the importance of independence, inclusion and access to opportunities.

Great Trustees bring different things. You might bring professional expertise, knowledge of Wandsworth and its communities, insight from another sector, lived experience, or simply a perspective that is not currently represented around our Board table.

What matters to us is that you are willing to:

· Share knowledge, experience and ideas.

· Listen to and value different perspectives.

· Think strategically and look at the bigger picture.

· Ask questions and offer constructive challenge.

· Make decisions collectively and take shared responsibility for them.

· Champion inclusion, accessibility and community participation.

· Be curious, open to innovation and willing to learn.

· Act with integrity and always in the best interests of WCT and the communities we serve.

We particularly welcome people who can bring skills and experience to complement those already on our Board and we are committed to broadening the range of voices and perspectives involved in governance.

You will not be expected to arrive knowing everything about charity governance or community transport. We will support you to understand WCT, your responsibilities as a Trustee and the wider context in which we work.

What we are looking for most is people who want to contribute, participate and help us make good decisions together.

6. Trustee role profile

The role

As a Trustee of Wandsworth Community Transport, you will share responsibility with your fellow Trustees for the governance and strategic direction of the charity.

The Board works collectively to ensure that WCT remains true to its charitable purpose, is well governed and financially sustainable, manages its responsibilities and risks appropriately, and continues to deliver meaningful benefit for the people and communities we serve.

Our Chief Executive and staff team are responsible for the day-to-day running of WCT. The role of the Board is to provide strategic leadership, oversight, support and constructive challenge.

As a Trustee, you will:

· Help shape and oversee WCT’s strategic direction and future development

· Ensure that WCT remains focused on its charitable purpose and the needs of the communities it serves.

· Contribute actively to Board discussions and collective decision-making.

· Provide constructive support and challenge to the Chief Executive and senior team.

· Oversee WCT’s financial health and ensure its resources are used responsibly.

· Contribute to oversight of risk, safeguarding, legal and regulatory responsibilities.

· Support WCT’s commitment to diversity, equity, inclusion and accessibility.

· Champion meaningful community participation and ensure that the voices and experiences of the people we serve inform our thinking.

· Help WCT develop strong relationships, collaborations and partnerships.

· Act as an ambassador for WCT and help raise awareness of our work.

· Contribute your own knowledge, skills, networks and experience while respecting the perspectives of others.

· Act with integrity, confidentiality and in the best interests of WCT.

Collective responsibility

Trustees have collective responsibility for the decisions made by the Board. We therefore expect Trustees to prepare for and participate in meetings, contribute thoughtfully to discussions and support agreed decisions.

You will never be expected to manage WCT’s services or take on responsibilities that properly belong to our Chief Executive and staff team.

We want our Trustees to have the space to think strategically: asking the right questions, considering opportunities and risks, listening to our communities and helping WCT make well-informed decisions about its future.

Term of office

Trustees are appointed for a three-year term and may serve for a maximum of nine years, subject to reappointment and WCT’s governing arrangements.

The role is voluntary and unpaid, with reasonable expenses reimbursed in accordance with policy.

7. Who we’re particularly looking for

We want our Board to bring together a strong mix of skills, experience, backgrounds and perspectives.

Following our recent Board skills audit, we have identified some areas where additional experience would particularly strengthen WCT as we move into our next chapter.

You do not need to have previous Trustee experience, and we don’t expect any one person to cover all of these areas. We would particularly love to hear from people with experience in one or more of the following:

Fundraising + income generation

As we diversify our income and develop new partnerships, we would welcome someone with experience of fundraising, income generation or business development.

This might include trusts and foundations, corporate partnerships, individual giving, commissioning, strategic partnerships or other approaches to developing sustainable income.

We are particularly interested in someone who can bring strategic thinking – helping us identify opportunities, build relationships and strengthen our approach to income diversification rather than being expected to personally fundraise for WCT.

Legal + compliance

We would welcome someone with legal, regulatory, governance or compliance experience who can help strengthen the Board’s collective understanding and oversight in these areas.

You might be a practising or former legal professional, work in compliance or regulation, or bring relevant experience from the charity, public or private sector.

Diversity, equity, inclusion + accessibility (DEIA)

Inclusion and accessibility are central to the communities we serve and to the organisation we want WCT to be.

We would welcome someone who can bring knowledge, experience or perspective that helps us continue developing our approach to DEIA across our governance, services, workforce, partnerships and community engagement.

Marketing, communications + social media

We would love to strengthen the Board with someone who understands how good communications can help a charity connect with its community, tell its story and build relationships.

We are particularly interested in experience of marketing, communications, digital engagement or social media – helping us think strategically about how WCT communicates its impact, reaches different audiences and grows its profile across Wandsworth and beyond.

Lived experience + community perspective

Professional expertise is only one form of expertise.

We particularly value lived experience and would welcome people who can bring perspectives shaped by their own life, their communities or their understanding of the people WCT serves.

This might include experience of disability or accessibility barriers, caring responsibilities, ageing, social isolation, community services or community transport – whether personally, through your family or the wider community.

We also want our Board to better reflect the diversity of Wandsworth and encourage applications from people whose voices and perspectives have traditionally been underrepresented in charity governance.

8. Meetings and time commitment

We want prospective Trustees to have a clear and realistic idea of the commitment involved.

Our Board meets six times a year, in person, at 6pm in central Wandsworth. We also hold our AGM in November, which Trustees are expected to attend.

Trustees receive papers in advance of each Board meeting and are expected to take the time to read these and come prepared to contribute to discussion and decision-making.

Most of our governance work is undertaken through the full Board. From time to time, we may establish a small working group for a particular piece of work, drawing on the skills, experience and interests of individual Trustees.

As we develop our new three-year strategy, we also intend to create opportunities for Trustees to come together for strategic planning and Board development outside our regular meeting cycle.

We recognise that our Trustees have work, family and other commitments. We don’t expect everyone to be available for everything, but we do ask Trustees to participate regularly, stay engaged with WCT between meetings where needed and contribute their time and expertise in a way that is manageable and meaningful.

9. Support and development

We want every Trustee to feel welcomed, supported and confident in their role.

You don’t need to arrive knowing everything about WCT, community transport or charity governance. New Trustees will receive an induction to help you understand the organisation, our services, your responsibilities as a Trustee and how our Board works.

You will be supported by our experienced Chair, Chief Executive and fellow Trustees, with plenty of opportunity to ask questions and build your knowledge as you settle into the role.

We also encourage Trustees to get to know WCT beyond the Board table. This might include visiting our services, meeting staff and volunteers, joining one of our outings or community activities, and spending time with the people who access our services. We believe this first-hand understanding is an important part of being an effective WCT Trustee.

As a Board, we are committed to continuing to learn and develop. Trustees will have opportunities to take part in relevant training and Board development, as well as strategic planning sessions as we shape and oversee WCT’s future.

Whether this would be your first Trustee role or you already have considerable Board experience, we want you to feel able to contribute, ask questions, continue learning and enjoy being part of WCT.

10. Our commitment to DEIA

Diversity, equity, inclusion and accessibility are important to WCT – in the services we provide, the way we work and the way we govern our charity.

Our Board has adopted a DEIA Policy and Charter, alongside a three-year DEIA Strategy for 2026–2029 which will continue to develop as we learn, listen and strengthen our practice.

We want our Board to reflect a broad range of experiences, backgrounds and perspectives, and we particularly welcome applications from people in groups under-represented in charity governance.

We are committed to making our Trustee recruitment process as inclusive and accessible as possible. If there is anything we can do to make it easier for you to explore the opportunity, apply or participate in the recruitment process, please let us know.

For us, DEIA is not a finished piece of work. It is an ongoing commitment to listening, learning and ensuring that people have meaningful opportunities to participate in and help shape WCT.

11. How to apply

Thank you for considering joining the Board of Wandsworth Community Transport. We hope this pack has given you a sense of who we are, what matters to us and why this is such an exciting time to become part of WCT.

If you are interested in joining us, there are two ways to take the next step.

Arrange an informal conversation

If you would like to find out a little more before deciding whether to apply, Peter Edwards, our Chief Executive, would be very happy to have an informal conversation with you about WCT, the Trustee role and any questions you may have; an opportunity to find out more and decide whether WCT feels right for you.

Contact Peter Edwards, Chief Executive:

Or complete your application now

If you have read this pack and already feel that you would like to apply, you are very welcome to complete your application now by completing the form provided with this pack.

We want to understand what interests you about WCT and what you feel you could bring to our Board. We are interested in your experience, skills and perspective – whether these have come through your professional life, volunteering, your community or your lived experience.

We recruit Trustees on a rolling basis, although we may set closing dates when recruiting for particular skills or experience.

What happens next?

Following your application, we will invite shortlisted applicants to meet with us. This is an opportunity for us to learn more about you, but equally for you to learn more about WCT and decide whether joining our Board feels right for you.

We look forward to hearing from you.

Volunteer Operations and Compliance Volunteer

Where Fawcett Estate Community Hall, Clapton, Hackney

Hours: 6 to 8 hours a week, across 2 to 3 days in the office

Who we are

Children with Voices started over 20 years ago with one woman, a community hall and a belief that no child in Hackney should be forgotten. Our founder Michelle began with a Winter Wonderland for local children at London Fields School, covered by the Hackney Gazette, after being named Family Mosaic Inspirational Tenant of the Year. She has not stopped since.

Today we are a registered charity at Fawcett Estate Community Hall in Clapton, running a Community Food Hub, Jumping Beans, SEND support, alternative education and work in local schools. Over 100,000 children and families have come through our doors. Our work has been featured on BBC, ITV and Channel 4, and we have been recognised with a Pride of Britain Award and a Points of Light Award. What we are proudest of is that families still knock on our door knowing someone will answer.

Who this role suits

A retired operations, compliance or quality manager. Someone from a regulated sector who knows what good governance looks like in practice. Anyone who has kept an organisation running smoothly and would enjoy doing it again somewhere it matters.

What you will be doing

• Helping coordinate day to day operations across our programmes so the week runs smoothly

• Reviewing our processes and suggesting where we could work better with what we already have

• Keeping our policy library current, including safeguarding, data protection and health and safety

• Helping prepare clear information for our CEO and Trustees so they can see how things are running

• Flagging anything that looks like a compliance or safeguarding risk, promptly and to the right person

What you will need

Experience of running or coordinating operations somewhere with real accountability. An eye for detail and a habit of writing things down. Comfort with documents, spreadsheets and shared drives. Discretion, because you will see sensitive information about families and staff.

What you will get from us

Real influence over how a growing charity works. A seat at the table with our leadership team. Proper support, so you are never left to figure it out alone. A personal reference, and the satisfaction of seeing an organisation run better because you are in it.

Across the UK, our volunteer groups play a vital part in supporting people affected by MS, bringing people together and connecting our local MS communities.

As a Group Coordinator, you’ll take the lead in making sure your local group reaches out to people affected by MS.

The role is varied, and will enable you to further develop your leadership, management, communication, organisation and motivation skills.