Supporter manager volunteer roles
Who We Are
ExtraCare is a registered charity established in 1988. Our vision is better lives for older people, and our mission is to create sustainable communities that provide homes older people want, lifestyles they can enjoy, and care when it is needed.All surpluses generated by the organisation are reinvested to improve the lives of our residents. We have no shareholders and are governed by an unpaid Board of Trustees.
ExtraCare is the UK’s leading not-for-profit developer of housing for people aged 55 and over. We operate 14 retirement villages and four smaller retirement schemes, supporting more than 4,329 residents across 3,778 homes.
To support our work, we operate a subsidiary company, ExtraCare Retail Limited, which runs charity shops and donates its profits to the charity. Additional income is generated through fundraising activities.
The Role
This is an exciting opportunity to join the Board of ExtraCare Charitable Trust at a time of continued growth and impact.
Our Trustees work collaboratively, bringing energy, insight and constructive challenge to support the organisation’s mission of improving the lives of older people and creating vibrant communities. With the Trust in a strong position and preparing for its next corporate plan, new Trustees will play an important role in helping to shape future strategy and supporting the organisation’s long-term sustainability and success.
We are seeking two new Trustees to join the Board as part of our ongoing Board development. Through these appointments, we are looking to strengthen the Board’s expertise in key areas that will support the Trust’s continued growth and governance.
Trustee – Finance and Treasury
For one of these roles, we are particularly seeking significant experience in treasury and financial management. This includes a strong understanding of treasury strategy and oversight, alongside experience in financial management, financial reporting and control systems.
The successful candidate will help provide robust scrutiny and guidance on the Trust’s financial position, supporting the Board in ensuring long-term financial resilience and sustainability.
Trustee – Social Housing and Housing Services
For the second role, we are looking to bring deeper expertise in social housing and housing services. We welcome candidates with experience in the social housing sector, including a strong understanding of the regulatory framework and the management and delivery of housing services.
This knowledge will support the Board in overseeing our housing provision, ensuring high standards of service, strong regulatory compliance, and the continued development of thriving communities for older people.
We are committed to ensuring that our Board reflects a broad range of perspectives and experiences. We warmly welcome applications from individuals from diverse backgrounds and particularly encourage applications from those who may be underrepresented on charity boards, and who can bring additional insight and lived experience to our governance.
For further details about the organisation, the role description, and the person specification, please download the Candidate Briefing Pack.
How to Apply
If you are interested in applying for this role, please provide:
• A comprehensive CV, including your recent achievements and the details of two referees
• A supporting statement outlining your motivation for applying (maximum one side of A4)
For a confidential discussion about the role, please contact: Melissa Baxter – Managing Partner, Charities
Closing date for applications: Monday 13 April 2026
Interviews with ExtraCare Charitable Trust: Thursday 30 April 2026
Interviews will take place at a location in the Birmingham region.
We look forward to receiving your application.
Chair of Trustees - Voluntary Role
Aid Box Community (ABC)
We are looking to appoint someone with leadership qualities and high motivation, initially
to join us as a trustee in June and then to take on the position of Chair in November. In
close co-operation with our dedicated team of trustees and inspirational director, you will
be guiding our charity through the next phase of our journey. This is a very exciting
opportunity to play an important role in the development of Aid Box’s strategy over the
next 5 years and to oversee the deepening of our charity’s impact on our community,
made possible by our recent move into our new home.
About Aid Box Community
We are a charity based in Bristol and for nearly nine years have been providing vital support, supplies and sanctuary to men women and children seeking asylum in this city. You are welcome to come and have a look at the work we do by visiting, by prior arrangement, our Welcome Hub and Free Shop.
What are our trustees responsible for?
We are all jointly responsible for:
- The overall management of our charity.
- Setting and monitoring Aid Box’s strategic direction and ensuring it is financially sound.
- Ensuring the charity carries out the purposes set out in our constitution for the benefit of our community and in line with the Charity Commission’s guidance.
Main duties and responsibilities as a Chair:
- leading our charity’s strategic direction in close collaboration with the board and our director.
- Chairing quarterly trustee meetings as well as our HR sub committee meetings.
- Representing trustees in contacts with other charities and organisations.
This role is for you if:
- You have leadership experience (formal or informal), either within or outside the charity sector.
- You have specialist skills that may benefit Aid Box Community. Motivated by ABC’s vision, mission and values, in particular upholding the basic human rights of refugees and asylum seekers.
- Teamwork and communication skills with ability to listen and build a consensus.
- Living in or near Bristol . You would like to join a fantastic community of staff, volunteers and service user
This role is for you if:Our Commitment to You:
We will provide practical support, principally through our deputy chair, along with a full induction programme including the legal framework and other key areas such as safeguarding. During your time with Aid Box, you will be able to join training workshops relevant to your role as a trustee, along with the opportunity to be involved in a range of charity activities.
See our website for more information about our charity (where you can also find our Impact Report 24/25): Our Financial Statements for year ended 31 March 2025 filed with the Charity Commission:
Want to know more?
If you would also like to have an initial informal chat, please email our Chair, Richard Annandale or Susan Qazi the Charity Administrator.
Safeguarding Statement
ABC is committed to safeguarding and promoting the welfare of its service users and vulnerable adults and expects all staff, trustees and volunteers to share this commitment.
ABC operates Safeguarding Policies for the purpose of protecting Young People and Vulnerable Adults. All staff and trustee members are required to undergo Enhanced Disclosure and Barring Service DBS checks.
Statement on Equality, Diversity and Inclusion
ABC aims to be an anti-discriminatory organisation committed to the promotion of quality and diversity and, in line with the Equality Act 2010. We particularly welcome applications from under-represented groups and those with lived experience.
Our Mission is to provide a warm welcome to people seeking asylum in Bristol and to offer the support they need.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.
Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.
No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need. But if you have any experience or particular interest, tell us; it may be helpful. It’s really easy to get your volunteering started; simply click on ‘Apply Now’ and we’ll be in touch.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The purpose of the role is to design and facilitate gardening activities at our community allotment with refugees and people seeking asylum, alongside our other gardening volunteers.
The role includes:
- planning and facilitating seasonal gardening activities with small groups
- supporting participants to bring their own ideas, work independently or lead their own activities where appropriate, providing support and guidance as needed
- fostering a positive culture of support and community
- raising any safeguarding or support concerns with our People Support Team
- setting up/packing down around sessions, generally contributing to the smooth running of sessions
- maintaining tools
- contributing to overall running of the charity (attending monthly online meetings, taking on organisational tasks)
- maintaining participant confidentiality
- attending training sessions as needed
At the garden we run gardening, art and craft activities. Through these sessions we maintain our beautiful community garden, grow and harvest vegetable/fruit crops and create wildlife and social areas. We always try to make sure there are a range of activities to choose from to fit with a range of energy/ability levels. All new ideas for activities to do at the garden are welcome!
Our sessions are on Tuesday mornings and afternoons and Friday mornings
Gardening expertise is not necessary for this role, although it is always very welcome.
As this is an on site role we will consider applicant who are based in Greater Manchester,UK.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you driven by purpose over profit, and inspired to transform the lives of survivors, young people, and communities at scale? Tell My Truth and Shame the Devil C.I.C. is seeking a visionary Founding Volunteer Fundraising Director to join our founding team and help us build a community-owned, values-led ecosystem that confronts the realities of child sexual abuse (CSA), amplifies survivor truth, and generates transformative social impact. This is more than a role—it’s a chance to co-create systems, culture, and infrastructure for an organisation committed to accountability, empowerment, and collective liberation.
About the Role:
As our Founding Fundraising Director, you will be the strategic and operational engine behind all fundraising initiatives. Your work will directly fuel the organisation’s ability to reach and serve survivors, mentor young people into economic empowerment, and build sustainable, community-owned systems. You will lead campaigns, develop partnerships, and create innovative fundraising strategies that align with our anti-capitalist, community-first values. This role blends strategic leadership with hands-on execution, requiring someone who can think systemically while engaging authentically with our communities.
Experience Qualification and Requirements
Essential Competencies
- Proven experience planning, managing, and delivering successful fundraising initiatives.
- Skilled in preparing clear, persuasive proposals, applications, and reports.
- Competence in tracking, reporting, and analysing donations and fundraising performance.
- Knowledge of UK charity law, GDPR, and safeguarding principles relevant to fundraising.
- Ability to manage multiple projects, deadlines, and stakeholders effectively.
- Strong organisational, communication, and relationship management skills.
- Experience working collaboratively with volunteers, staff, and leadership teams.
Desirable Competencies
- Familiarity with CRM or donor management systems.
- Experience designing and executing events and campaign strategies.
- Knowledge of corporate partnership development and grant funding strategy.
- Experience mentoring or supporting junior staff or volunteers in fundraising.
- Ability to integrate fundraising strategy with wider organisational goals.
Qualifications
- Professional qualification in fundraising, charity management, or related fields desirable but optional.
- Equivalent professional experience in fundraising, development, or resource mobilisation is acceptable.
Main Responsibilities/ Key Duties
- Develop, implement, and manage a comprehensive fundraising strategy aligned with the C.I.C’s mission, values, and long-term goals.
- Identify, research, and evaluate potential funding opportunities, including:
- Grant-making bodies
- Corporate partnerships
- Individual donors and community fundraising
- Prepare high-quality, persuasive funding proposals, applications, and reports that demonstrate impact and need.
- Maintain accurate records of all fundraising activities, donations, pledges, and communications to ensure transparency and accountability.
- Monitor fundraising performance against targets, providing regular reports and recommendations to the leadership team.
- Coordinate fundraising events, online campaigns, and community initiatives, including:
- Logistics
- Scheduling
- Volunteer and staff coordination
- Post-event reporting and follow-up
- Develop and maintain systems to track donor engagement, income, and compliance with legal and regulatory requirements, ensuring data is accurate and secure.
- Liaise with external partners, stakeholders, and supporters to strengthen networks, foster collaboration, and identify new funding opportunities.
- Ensure all fundraising activity complies with UK charity law, safeguarding requirements, and GDPR.
- Support leadership in strategic planning and decision-making around resource mobilisation.
- Contribute to building a culture of ethical fundraising, transparency, and donor stewardship.
- Provide guidance and mentorship to volunteers or junior staff involved in fundraising initiatives.
What This Role Offers You:
- The rare opportunity to shape the founding infrastructure of a pioneering C.I.C. and leave a lasting social legacy.
- Hands-on leadership experience in designing and running community-driven systems.
- Personal and professional transformation through exposure to survivor-led, values-centred work.
- A chance to meaningfully contribute to systemic change, empowering vulnerable communities and fostering accountability and truth.
What This Role Is Not For:
- Individuals seeking purely financial reward or hierarchical prestige.
- Those unwilling to work within a values-led, anti-capitalist framework.
- People expecting rigid structures or traditional corporate processes, our culture is emergent, collaborative and mission-driven.
If you are ready to step into a leadership role that blends strategy, action, and social impact, while building the systems and culture of a revolutionary survivor-led organisation, we want to hear from you. Apply now and help us transform truth into lasting change.
Formal qualifications are not required, but desirable.
Essential equivalent experience mandatory.
Next Steps:
Shortlisted applicants will be invited to:
- A values-led conversation
- A practical discussion about event planning, coordination, and execution
If you believe that well-organised, purposeful events can change communities, and that experiences inspire action, this role is for you.
A Final Word
Fundraising is not just income.
It is stewardship.
If you know that:
- Ethical fundraising sustains communities
- Pressure should never compromise values
- Leadership means saying no when needed
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.
Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.
No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need. But if you have any experience or particular interest, tell us; it may be helpful. It’s really easy to get your volunteering started; simply click on ‘Apply Now’ and we’ll be in touch.
The client requests no contact from agencies or media sales.
We are seeking new trustees to strengthen our Board and help shape the future of our work. We are also seeking a new Chair of the Board of Trustees.
We are looking for dedicated, creative people, of all ages, with a range of professional and life experience to join the Age UK Stockport Board of Trustees.
Being a trustee or Chair of any charity, including ours, is to be an active volunteer in your community. Like any volunteer involved in our work, our aim is for you to enjoy what you do with us, know how you contribute towards our work and see the positive impact that you have on people’s lives.
But it’s not the easiest volunteering role! It can be challenging, but rewarding, and a big responsibility. Trustees have collective legal responsibilities – you work together for the best interests of Age UK Stockport and for the people in later life we work with across the borough. We will tell you more about these responsibilities elsewhere in the pack.
If you’re passionate about supporting everyone to make the most of their later life, and you have the skills and experience to help shape and guide our organisation to achieve our vision, we’d like to hear from you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.
Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.
No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need. But if you have any experience or particular interest, tell us; it may be helpful. It’s really easy to get your volunteering started; simply click on ‘Apply Now’ and we’ll be in touch.
The client requests no contact from agencies or media sales.
We are looking for up to ten UK university students to join our volunteer Student Ambassadors team and help Ygam achieve its social purpose by reaching out to students at university. This will be achieved by advising Ygam on the needs of students, supporting with content development, organising activities at your campus, and join us at events to raise awareness of gaming and gambling harms.
We are seeking individuals who are outgoing, with a confident personality. You will enjoy engaging with other students and be able to advise us on the experiences of students with regards to gaming and gambling.
If you are interested, your application should include a copy of your CV and a cover letter (of no more than two sides of A4) detailing what you would bring to the Ygam Student Ambassador team and how your experiences (life and/or work) demonstrate our values of integrity, empathy, innovation, and empowerment.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.
Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.
No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need. But if you have any experience or particular interest, tell us; it may be helpful. It’s really easy to get your volunteering started; simply click on ‘Apply Now’ and we’ll be in touch.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.
Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.
No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need. But if you have any experience or particular interest, tell us; it may be helpful. It’s really easy to get your volunteering started; simply click on ‘Apply Now’ and we’ll be in touch.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a befriending volunteer to visit a chatty and independent gentleman in Milton Keynes. On the days where he is not working in a nearby shop, he would like a kind and considerate person to chat to over a coffee at home or to join him for the occasional walk or meal out.
We offer a lifelong befriending service for adults with learning disabilities. Matching the skills and interests of passionate visitors with the specific hobbies and interests of the people we visit. Visitors visit six times a year to create a 1-2-1 connection, offer companionship, encourage people to do the things they enjoy and check-in on their wellbeing. In many cases, the visitor is the only person in someone’s life who isn’t paid to be there for them.
This is an Out and about visit role which means your visits are likely to be longer, very active and the person you visit will often take an active part in planning your outings and activities in the community. Your volunteer manager will be happy to help you with ideas and suggestions for things you can do. Visits will vary in length but tends to be around a couple of hours, sometimes shorter or longer, depending on what you plan to do.
In this role you will spend quality time with the person you visit and could do a range of different activities like:
- Sitting and having a chat
- Checking in on their well- being
- Going out to a local café/pub for a meal/drink
- Take part on community activities like visiting a place of interest, go shopping etc.
- Enjoying a walk
- A craft activity at home
As a Mencap volunteer visitor you will be:
- Friendly and approachable
- Accepting of others who might be different to yourself
- Reliable and patient
- Passionate about supporting people with a with a learning disability.
As a Mencap visitor you will:
- Have the opportunity to help make a difference to the life of the person you visit
- Receive a personalised volunteer induction and training
- Have agreed out of pocket expenses reimbursed
- Meet new people
- Get on-going support, and feel appreciated and valued
About Mencap
Mencap is the leading learning disability charity in England, Wales and Northern Ireland. We work with people with a learning disability and their families to challenge prejudice and change laws, and we directly support thousands of people to live their lives as they choose. We have an ambitious vision for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.
Volunteering with us is YOUR opportunity to help us achieve this, whilst having the chance to develop your skills, meet new people and join a passionate and dedicated team.
If you have questions about volunteering with Mencap, please don’t hesitate to get in touch.
Empower individuals with learning disabilities and autism to reach their full potential and lead the lives they choose.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Deputy Treasurer aids the Treasurer in fulfilling their duties. The Treasurer is responsible for overseeing financial strategy, governance, and compliance. The Treasurer role exists to ensure that the Pagan Federation’s finances are kept in good order and that we remain a financially sustainable organisation which supports its members effectively and meets its aims and objectives. This also includes ensuring that the PF meets its statutory obligations by submitting annual returns and accounts to the Charity Commission, and advising the Board on financial matters. This is a critical role which requires a financial background, preferably in non-profit/charity accounting. The Deputy Treasurer also aids the Treasurer in managing a team of treasurers who each maintain and keep appropriate financial records for individual teams within the Pagan Federation.
Your line manager is the Treasurer.
You must not have an IVA, bankruptcy or conviction to apply for this role.
You will help the Treasurer to:
- Lead on financial strategy, ensuring alignment with the charity’s objectives and sustainability. This includes overseeing the production of an annual budget and propose its adoption at the last meeting of the previous financial year.
- Ensure the charity has an appropriate reserves policy and finance manual.
- Liaise with relevant staff, trustees and/or volunteers to ensure the financial viability of the organisation and that all record keeping is kept in accordance with relevant legal requirements.
- Make trustees aware of their financial obligations and take a lead in interpreting financial data to them.
- Regularly report the financial position at trustee meetings (balance sheet, cash flow, fundraising performance etc).
- Monitor financial risks and recommend mitigation strategies
Ensure compliance with specific legal and regulatory requirements including the submission of annual returns and accounts to the Charity Commission. This includes:
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Overseeing the preparation of the annual report and accounts in line with charity law.
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Ensuring the annual report and accounts are independently examined or audited as required
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Timely submission of annual report and accounts to the Charity Commission
Ensure proper records are kept and that effective financial procedures and controls are in place, ie:
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Cheque signatories
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Purchasing limits
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Purchasing systems
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Petty cash/ float
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Others as appropriate
You will also:
- Appraise the financial viability of plans, proposals and feasibility studies.
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Lead on appointing and liaising with auditors/an independent examiner.
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Undertake bookkeeping duties and/or oversee the finance volunteer(s) ensuring posting and bookkeeping is kept up-to-date.
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Maintain the petty cash system and regularly process petty cash claims.
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Regularly carry out reconciliations/ oversee regular reconciliations.
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Arrange payments to creditors as appropriate and arrange appropriate signatures on payments.
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Raise invoices for paid services provided by us, i.e. advertising space in Pagan Dawn.
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Make the necessary arrangements to collect payments from debtors and bank payments promptly.
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Provide training and guidance on financial procedures and compliance
Pagan Federation is a registered charity dedicated to supporting Pagans and promoting their rights and beliefs.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.
Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.
No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need. But if you have any experience or particular interest, tell us; it may be helpful. It’s really easy to get your volunteering started; simply click on ‘Apply Now’ and we’ll be in touch.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteers are an essential part of our team, making sure that clients are able to access the right service. Our Reception Volunteer will welcome clients and visitors at our office in Deptford. You will also deal with basic enquiries (in person, over the phone or by email), assess what support clients need and help them access the right service.
Our Volunteer team is integral to the smooth running of LRMN. Without them our advisors wouldn’t be able to provide life changing support to the people who access our services.
Our Volunteer Receptionist will be the first person that clients will talk to so it is essential that we offer a safe, welcoming and non-judgemental space and give them the right information about the services we offer. Given the demand that we face, volunteers help us do that.
What activities will you be involved in?
As part of our volunteer team, you will work with staff and fellow volunteers to:
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Welcome clients to our office and Advocacy Drop-In Service, speaking with them to understand their needs in a professional and compassionate manner
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Respond to queries from clients and members of the public via phone and email
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Support clients to complete our online referral form
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Help clients and referrers understand the services we offer and how to access them
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Respond to new referrals and upload them onto our case management system
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Contact clients to book appointments and follow up on referrals
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Take messages for staff and volunteers and ensure they are passed on promptly
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Log incoming mail and post outgoing mail for staff and volunteers
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Help gather feedback from clients to support service improvement
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Undertake other administrative tasks as required
As you become more experienced, you may be involved in giving basic advice, providing support letters and other duties.
What can you gain from this opportunity?
By volunteering with LRMN, you will:
• Make a difference to the lives of migrants, asylum seekers and refugees living in south-east London
• Be part of a diverse, knowledgeable and proactive team in an organisation that has been running for over 25 years
• Gain experience of admin work in an office environment
• Gain an understanding of the issues affecting refugees, asylum seekers and migrants
• Have regular support and supervision from the Business and Operations Officer
• Be provided out of pocket expenses to the value of £6 for lunch per day (if volunteering 4+ hours) & up to £15 travel expenses (when volunteering in the office for 4+ hours)
Is there induction and training?
Yes, we provide a comprehensive induction to all new volunteers. This covers roles and responsibilities, safeguarding, record keeping and use of our client management system (Advice Pro).
You will be provided with the training needed to perform the role and will have the opportunity to join training with the whole LRMN team.
Who are LRMN looking for?
We’re looking for someone who is:
• Passionate about supporting migrants, refugees and asylum seekers
• Friendly and approachable and can manage professional boundaries
• Excellent at communicating
• Proactive and able to use own initiative
• Organised and methodical in their work
• Respectful of client confidentiality
• Experienced in working with multicultural communities
• Able to use their digital skills to make referrals and manage online systems
LRMN is committed to equality and diversity. We pride ourselves on having a diverse team with a range of experiences. We encourage people with lived experience of the asylum and/or immigration system to apply. If you need additional support or adjustments to apply or volunteer, please contact us.
What commitment do you need to make?
We ask volunteers to commit to volunteering at least 4 hours (9.30am -1.30pm) for at least six months.
The client requests no contact from agencies or media sales.


