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Reference Number: V560
Job Title: Treasurer (Trustee)
Contract Type: Voluntary
Expenses: Reasonable expenses paid
Closing date: 12th June 2026
Interview Date/s: W/C 22nd June 2026
Help shape the future of a national charity changing lives through volunteering
Who we are
At Volunteering Matters, we believe volunteering has the power to strengthen communities, reduce isolation and create lasting social change.
For more than 60 years, we’ve brought people together across the UK through volunteering and social action, supporting people of all ages to build connections, confidence and stronger communities.
We are now looking for a new Treasurer to join our Board of Trustees at an exciting time for the organisation as we deliver our ambitious 2025–2030 strategy.
This is an opportunity to use your financial expertise to help guide a respected national charity, influence strategic decision-making and support meaningful impact across communities throughout the UK.
Why this role matters
As Treasurer, you will play a vital role in helping ensure the long-term sustainability, resilience and good governance of the charity.
You’ll work closely with our Chair, Chief Executive Officer, Board and Finance team to provide financial oversight, strategic support and constructive challenge, helping us make informed decisions that maximise our impact.
This is more than a governance role. It is an opportunity to help shape the future direction of a values-led organisation making a real difference every day.
What you will be involved in
As Treasurer and Trustee, you will:
You’ll join a supportive, collaborative and passionate Board that is committed to making a positive difference and receive a solid handover from our current Treasurer.
What we are looking for
We’re looking for someone with financial leadership experience and a collaborative, values-led approach.
You may come from the charity, public or private sector and could have experience in areas such as:
Previous Trustee experience is welcome but not essential.
Most importantly, we are looking for someone who:
What you’ll gain
We value lived experience
At Volunteering Matters, we believe better decisions are made when different voices, experiences and perspectives are represented.
We particularly welcome applications from people whose lived experience reflects the diverse communities we work alongside.
Interested
If you’re excited by the opportunity to use your financial expertise to help shape stronger communities through volunteering, we’d love to hear from you.
We turn local knowledge into action by working with volunteers and partners across the UK to build stronger communities for all.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a pivotal governance role for experienced, values-driven Trustees who can provide strategic insight, support strong and effective governance, and act as positive ambassadors for the organisation.
We are particularly interested in candidates with experience in the following areas:
• People and Culture (including candidates interested in Chairing the People and Culture Subcommittee)
• Safeguarding and Youth Services
• Fundraising
• PR and Communications
• Finance
Supporting trans, non-binary and gender-diverse children, young people and their families since 1995
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our vision for volunteering
Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.
The difference you will make to cats and people
Without the passionate and committed teams of volunteers across Cats Protection we wouldn’t be able to help the thousands of cats and kittens each year that rely on us for help. Our Cat welfare team leaders have the important role of coordinating, encouraging and supporting teams of fosterer volunteers and cat care volunteers. They help make sure volunteers with direct cat care roles are happy and confident and provide advice and guidance when needed. This incredible teamwork means we are able to help more cats and kittens in need.
You can expect us to
Making a better life for cats, because life is better with cats
The client requests no contact from agencies or media sales.
Welcome to the NHS Retirement Fellowship
Thank you for your interest in becoming the new chair of the NHS Retirement Fellowship. We are halfway through a five-year plan which is transforming the way we operate, how we engage with the NHS and other key stakeholders, and how we support our members currently and in the future. We have already come a long way from where we started and we are now beginning an ambitious plan of doubling our membership and raising awareness so we can continue with our mission of supporting retired and retiring NHS, health and social care staff. We are seeking a dynamic and professional chair with significant senior leadership experience in the NHS (or the broader health and social care sector) and/or extensive experience of governing a charity to work with us to deliver our vision.
Our Board is made up of a variety of professionals from across the NHS and beyond, a number of whom are members of the Fellowship. We work closely with our dynamic senior leadership team, branch officers and volunteers and have fostered an excellent working relationship for the benefit of our members.
The Fellowship has a small executive team of seven part time staff who all work remotely from home.
The potential for the NHS Retirement Fellowship is immense, and I very much look forward to welcoming you and working with you on this exciting journey.
Julia Hickey
Acting Chair
NHS Retirement Fellowship.
About the NHS Retirement Fellowship
“One of things that makes the NHS a special place to work is the sense of togetherness, belonging and family. So, when colleagues come to retirement, the Fellowship is a wonderful way of maintaining these things and allowing colleagues to continue their connection with the service. I think more can be done to help retired colleagues share experiences, perspectives and support and the Fellowship is ideally placed to do this.” Sir Jim Mackey, Chief Executive, NHS England
Our motto is fun, friendship and fellowship and it sits at the heart of everything we do.
The NHS Retirement Fellowship began in 1978 when retiring nurse Irene James recognised that for significant numbers of retiring NHS staff, their colleagues and friends had also become their family and that those pivotal connections could be lost. Our role has changed during that near 50 years as the NHS has changed and more latterly with the seismic transformation into a digital world. We now have almost 100 branches from the Highlands of Scotland to the north Devon coast and from Swansea in west Wales across to Norwich in East Anglia. About a third of our members are now national members, often choosing to engage on a more remote, digitally based basis. All our members have access to a portfolio of benefits which we offer, including our flagship travel insurance policy, and we are actively pursuing a partnership which would bring a huge range of benefits and discounts to our members. We also have a special fund to support members at a time of need.
Our branches run semi independently from our main charity with their own committees and bank accounts. Volunteers arrange a variety of activities for their members at local and regional level. National members, who choose not to join a specific branch, can join in with local activities and also have access to an increasing number of online based activities. We also hold an annual conference and AGM where the Board, staff and our members can all come together.
We are increasingly working with the NHS and other stakeholders in partnership to see how we can support employers and retain connections, experience and expertise at local level. We’re helping foundation trusts with governors, hospitals with volunteers and NHS charities with supporters. We’re looking to grow so that we are the voice of the retired NHS and wider health service community and see how our members can offer mentoring, support and guidance to the younger generations of NHS staff.
Our charity is looking to become a charitable incorporated organisation (CIO) over the next year.
Our values and mission are unchanged from when Irene James recognised the need to continue to support NHS staff when they retired to enable them to retain links, mutual support and understanding and friendships built over the years in their shared working lives. The NHSRF supports people in retirement to maintain friendships and make new ones, from the NHS, health and social care sectors from a diverse background irrespective of race, religion, ethnicity, sexual orientation and to support each other through friendship.
Role description and time commitment
Our Chair will lead the Board in developing and delivering our strategy, working closely with, and providing line management and support to, our chief executive. They will also support our chief operating officer in preparation for Board meetings and our head of communications in the planning of our conference and other duties. Our Chair will also be a key representative of the Fellowship in meeting and liaising with key stakeholders.
Our Board meets remotely three times a year and once a year in person. We also have two strategy days a year and our AGM and conference which takes place over a weekend in October. There is also a standing invitation to our Members Council meetings, which are three times a year remotely and once a year in person.
Timeframes
The closing date for applications is noon on Monday 1 June. Shortlisting will take place in the following week with interviews to take place in London on Thursday 2 July.
Term of office
We are looking to appoint for a three-year period initially. This will take us through 2028 when the NHS will mark its 80th anniversary and the NHS Retirement Fellowship will celebrate its 50th birthday.
Our chair role is unpaid, but we will reimburse you for reasonable travel expenses.
We provide friendship, fellowship and fun to retired NHS and other health and social care staff, volunteers and their friends and families

Using Anonymous Recruitment
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We’re looking for a new Brand, Communications and Creative Trustee who can use their skills to support our growing charity. In early 2026, CLAPA relaunched with a new brand identity. This role will ensure that our team are supported in brand and content strategy and making the most of the new brand for growth and engagement.
The Brand, Communications and Creative Trustee will participate in all areas of the charity’s governance with a special interest in brand strategy, content, communications and creative to support with the Board’s understanding and interpretation.
The Board of Trustees is responsible for the overall governance and strategic direction of the charity, developing CLAPA’s aims, objectives and goals in accordance with the governing document, legal and regulatory guidelines. You would be joining our board at an exciting time, as we continue to implement our 5-year strategy for 2025-2030.
About CLAPA
The Cleft Lip and Palate Action (CLAPA) is the national charity for people affected by cleft lip and palate in the United Kingdom.
CLAPA supports people affected by cleft to take control of their journey, connect with others, and use their voices to impact the future of care. Our vision is that no one affected by cleft lip and palate in the United Kingdom will go through their journey alone.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a Volunteer Investigative Journalist to research, uncover, and report stories that align with our mission. This role is ideal for students, hobbyists, career changers, or those with lived experience who want to tell stories about social injustice, trauma, and community issues.
You will work closely with the Volunteer Editorial Lead, who will guide editing, fact-checking, and narrative development, ensuring every story is polished and impactful.
Key Responsibilities
Story Research
• Identify potential stories related to CSA awareness, safeguarding, survivor experiences, or systemic issues
• Conduct responsible research to verify facts and context
• Identify individuals or sources willing to share their story
Interviews & Story Development
• Conduct interviews via online platforms or in person where appropriate
• Develop stories in a respectful, trauma-informed way
• Work with the editorial lead to shape stories into publishable content
Ethical Journalism
• Prioritise consent, confidentiality, and safeguarding
• Ensure stories are handled with care and sensitivity
• Protect the dignity and safety of individuals sharing their experiences
Reporting Output
• Aim to produce one story per month or at an agreed pace
Types of Stories We Encourage
Stories may include:
• Survivor journeys and recovery stories
• Community awareness and prevention efforts
• Failures or gaps in safeguarding systems from whistleblowers, retired professionals, etc
• Advocacy work and survivor support initiatives
• Cultural or societal issues surrounding abuse disclosure
• Investigative pieces highlighting systemic concerns
The focus should always remain respectful, responsible, and survivor-centred.
Skills & Experience (Helpful but Not Required)
We welcome individuals at beginner to intermediate to expert level who are eager to continuous learning.
Helpful experience includes:
• Journalism, media, or writing experience
• Interviewing and research skills
• Interest in investigative storytelling
• Podcasting, documentary, or narrative journalism
• Academic study in journalism, sociology, criminology, psychology, or law
Lived experience and a passion for truth-telling and social awareness are highly valued.
Personal Qualities
We are looking for volunteers who are:
• Curious and thoughtful researchers
• Compassionate and respectful listeners
• Ethical in handling sensitive topics
• Comfortable speaking with people about difficult experiences
• Committed to responsible storytelling
Because this role involves sensitive subject matter, emotional maturity and ethical awareness are essential.
Working Arrangement
This role is remote and flexible.
Volunteers may:
• Conduct interviews online from anywhere in the world
• Investigate stories within their local communities
• Work independently while receiving editorial guidance
This allows volunteers to pursue stories within their own environment or network.
What You Will Gain
• Real investigative journalism experience
• Opportunity to build a portfolio of meaningful stories
• Opportunity to apply for paid positions once C.I.C grows
• Mentorship and editorial guidance
• Experience working with a mission-driven C.I.C
• Opportunity to contribute to awareness and social impact
Important Note
Due to the sensitive nature of the subject matter, all stories must be handled with:
• Full consent from participants
• Respect for confidentiality
• Survivor-centred ethics
Tell My Truth & Shame the Devil C.I.C. prioritises dignity, safety, and responsible storytelling in all work we publish.
How to Apply
Please send:
• A short introduction about yourself
• Your interest in investigative storytelling
• Any writing, research, or media work (if available)
Students, early-career journalists, and individuals with lived experience are strongly encouraged to apply.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Why we want you
Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to – no one’s service is ever forgotten. More and more people need help, so we are growing our network of dedicated caseworkers.
Come and join our team! You will be making a real difference to the lives of those who need financial, practical, and emotional support. We value all our volunteers and the unique skills and experience they bring.
What you will be doing
The skills you need
What's in it for you
Disclaimer
SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.
Our vision A society in which the Armed Forces, veterans and their families can thrive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Why we want you
Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to – no one’s service is ever forgotten. More and more people need help, so we are growing our network of dedicated caseworkers.
Come and join our team! You will be making a real difference to the lives of those who need financial, practical, and emotional support. We value all our volunteers and the unique skills and experience they bring.
What you will be doing
The skills you need
What's in it for you
Disclaimer
SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.
Our vision A society in which the Armed Forces, veterans and their families can thrive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Why we want you
Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to – no one’s service is ever forgotten. More and more people need help, so we are growing our network of dedicated caseworkers.
Come and join our team! You will be making a real difference to the lives of those who need financial, practical, and emotional support. We value all our volunteers and the unique skills and experience they bring.
What you will be doing
The skills you need
What's in it for you
Disclaimer
SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.
Our vision A society in which the Armed Forces, veterans and their families can thrive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an Admin Assistant to support the effective delivery of administrative duties for the RNIB Services Content Team.
In this role you will be responsible for:
Processing requests for information in a range of formats.
Using Microsoft Office applications, Outlook, Word, Excel, and Customer Relationship Management systems (CRMS).
Supporting the team by processing postal requests for information and correspondence
Preparing documents, data entry and liaising with internal colleagues.
What support will you receive?
You will receive role specific training, Ongoing support from a small and enthusiastic team and opportunities to expand role and develop skills.
We are looking for a volunteer for approximately 7 hours per week, ideally this can be spread over 2 days.
How often will I be needed?
Key requirements
Home based
Who this opportunity will suit
Minimum age
What skills and experience are needed?
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Main purpose of role:
To take on the responsibilities of our direct social media output.
To support our communications and marketing work.
To help with creating content for our newsletters, social media, print media and other promotional material over time.
Main duties will include:
1. Create content to be attractive, informative and inclusive.
2. Post across Instagram, Blue Sky, Facebook, TikTok and LinkedIn to promote the organisation
3. Support designated team members to utilise social media to thank and engage our supporters, doners and funders.
4. Form key relationships with organisations and brands.
5. Create new ideas to make the best use of our social media to improve our engagement with the unpaid carers we support, and existing and potential volunteers.
6. Collaborating with other team members to contribute to and adhere to the wider communications strategy.
7. Maintain strict GDPR and confidentiality practices at all times.
8. Monitor and report on engagement rates of each post/platform to inform our messaging.
9. To carry out the above tasks in accordance with the policies and procedures of Carers Trust Hillingdon & Ealing.
Person Specification
• A good understanding of the best practice for maximum social media engagement (i.e: best time of day to post, how to write comments and captions that will gain engagement) and a willingness to learn more about this.
• Strong communication skills
• Awareness of latest social media trends and etiquettes
• Enthusiastic, proactive and excited to take on their own project
• Creativity and Canva skills
• Good team player
• A keen interest in social media
• An interest in our work with unpaid carers
• A commitment to equality, diversity and inclusion
What You Will Gain
• Purpose and fulfilment: Contribute directly to sustaining and growing services that support unpaid carers.
• Professional experience: Gain valuable insight into charity fundraising, marketing, and community partnerships.
• Skill development: Strengthen your communication, writing, and organisational
skills.
• Confidence building: Engage with funders, local businesses, and the public in meaningful ways.
• Training and support: Receive full induction and ongoing training and guidance from experienced staff.
• Recognition: Be part of a supportive team, attend volunteer celebrations, and receive references or certificates for your contribution.
Additional Notes / Special Requirements
• Flexible working hours and days.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking to help Carers with IT support needs and require a Volunteer to offer 1:1 sessions to help them with their basic difficulties on their phone, tablet or laptop. In the first instance, we require someone for a morning or afternoon once a month to visit our different Cafes around the London Borough of Hillingdon and offer a Drop-In service. This will be reviewed after 4 months.
This role will suit someone who:
• Has excellent verbal communication skills
• Has a good understanding of using a laptop, tablet, Microsoft Office, the internet
• Enjoys explaining technical and IT-related task to people face to face
• Ideally has experience of supporting people in a learning environment
• Pays attention to detail
• Is empathetic to the needs and motivations of Carers
• Understand the importance of confidentiality
Main duties will include:
• Meeting a Carer and listening to their IT problem
• Understanding how overcoming this problem can assist them in everyday life
• Instructing them, in simple terms, on how to access the information they need or the task they wish to complete
Training and Support
• All volunteers are expected to undertake induction training at Carers Trust Hillingdon, both online and in person
• You will report to the Carer Development Officer and will receive regular supervision and support.
• Should you wish and if places permit, you will be invited to attend Wellbeing Workshops and Seminars
• You will be required to use your own car or take public transport to each venue so expenses will be recompensed
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Purpose of the Role
We are looking for a volunteer, preferably with corporate fundraising experience to research the corporate giving landscape and the interests of potential doners. As a Corporate Fundraising Volunteer for unpaid carers, you will play a key part in helping Carers Trust Hillingdon & Ealing secure funding that enables us to continue and expand our vital services for unpaid carers across the borough.
Your support will directly contribute to improving the quality of life for carers by enabling new services, resources, and opportunities. This role is ideal for someone with good communication and organisational skills who enjoys building connections and making a tangible difference in the community.
Key Roles and Responsibilities
• Identify potential corporate doners and partners whose corporate social responsibility (CSR) goals align with our mission and values.
• Approach local and national businesses over the telephone to inform them of the work of Carers Trust Hillingdon & Ealing
• Keep accurate records of all approaches and outcomes.
• Attend and help organise fundraising events that support our mission.
• To carry out the above tasks in accordance with the policies of Carers Trust Hillingdon & Ealing, including our Equal Opportunities, Safeguarding, Confidentiality and Health & Safety.
Preferred Skills and Qualities
• Good understanding of corporate fundraising, including challenges and opportunities.
• Excellent written and verbal communication skills.
• Organised, reliable and able to manage time effectively.
• Comfortable working both independently and as part of a team.
• Able to understand and work within resource and role boundaries.
• Passionate about achieving a high-quality service for unpaid carers in Hillingdon.
• A commitment to equality, diversity and inclusion.
What You Will Gain
• Purpose and fulfilment: Contribute directly to sustaining and growing services that support unpaid carers.
• Professional experience: Gain valuable insight into charity fundraising, marketing, and community partnerships.
• Skill development: Strengthen your communication, writing, and organisational
skills.
• Confidence building: Engage with corporate funders and local businesses.
• Training and support: Receive full induction and ongoing training and guidance from experienced staff.
• Recognition: Be part of a supportive team, attend volunteer celebrations, and receive references or certificates for your contribution.
Additional Notes / Special Requirement
• Flexible working hours and days.
• An enhanced DBS check and references will be required before commencing the role.
• Travel expenses reimbursed in line with Carers Trust Hillingdon & Ealing’s volunteer policy where appropriate.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role
We are looking for a compassionate and reliable volunteer to support unpaid carers who may be experiencing financial hardship or other personal challenges. The role involves providing basic information and advice, signposting to appropriate services, and assisting clients with completing benefit application forms.
This is a rewarding opportunity for someone who enjoys helping others, has good communication skills, and wants to make a positive difference in the community.
Key Responsibilities
• Provide friendly and non-judgemental information and advice support
• Assist clients to complete benefit application forms and related paperwork
• Help individuals understand letters, forms, and official correspondence
• Signpost or refer clients to appropriate services and agencies
• Maintain accurate and confidential records
• Offer practical support in a respectful and empathetic manner
• Work alongside staff and other volunteers to support service users
Skills and Qualities
• Good listening and communication skills
• Patience, empathy, and understanding
• Basic IT and literacy skills
• Ability to maintain confidentiality and professional boundaries
• Organised and reliable
• Experience in advice work, including claiming benefits
What We Offer
• Full induction and ongoing training
• Support and supervision from experienced staff
• A chance to make a real difference in people’s lives
Inclusive Boards is delighted to be supporting Child Action Northwest in their search for new Trustees.
About Child Action Northwest (CANW)
CANW has been in existence for over 130 years since the founding of Blackburn Orphanage in 1886, we’ve been caring for children and young people from some of the most deprived areas of the region.
CANW exists as a modern charity providing quality services to children, young people and families across the Northwest.
The inequality that exists up and down the country means that many communities face complex challenges -simply getting by is tough.
Our mission is to support children, adults and families across the country, ensuring that when life presents difficult circumstances, we’re there every step of the way to make sure they get the support they need.
About the Trustee roles
We are particularly interested in hearing from candidates with skills in one or more of the following areas:
Finance and Commercial: we welcome applications from candidates who are financially astute, can read a set of accounts, and bring business acumen and commercial exposure. You will bring senior strategic finance experience developed in the voluntary, public, or private sector to help ensure that CANW is financially sustainable over the long term so we can continue to deliver vital services to children, young people and families across the Northwest.
Fundraising: whilst the majority of CANW’s income comes from commissioned services, we are still working to make sure that our income streams are robust and well diversified. Part of this strategy involves building up our efforts with respect to trusts, foundations, and major donors.
Children’s Services: from the criminal justice system and residential services to support for neurodivergent children and young people and residential services, CANW operates a broad portfolio of services designed to give families the best chance at success in life. It is important that our board has deep expertise in these and other services.
If you feel that you have skills, experience and a background that may add value to CANW’s Board but are not listed above, this doesn’t mean that we wouldn’t be happy to hear from you. Please get in touch.
About the Trainee Trustee opportunity
Given our focus on children and young people, CANW is deeply committed to representing those who use our services at Board level. We recognise that there are many young people out there at the forefront of professional skills development and we give equal value to recent experience as much as seniority in a field.
Anyone from the age of 16 can become the Trustee of a Charitable Company such as CANW and we welcome applications from young people with skills in the following area:
Digital Communications: in an increasingly digital world, it is vital that CANW is effectively reaching people who need our services with our communications. We would love to hear from people who understand search engine optimisation (SEO), AI search, and raising brand awareness through digital channels.