358 Volunteer roles in Durham

Global Health Access Trust is looking for a Programme Development / Project Design Volunteer to help turn identified needs into properly structured projects with clear objectives, activities, risks, budgets and routes to public benefit.

This is an opportunity for someone who enjoys taking complex needs or early-stage ideas and turning them into practical, well-defined plans capable of moving through proper review and delivery.

Global Health Access Trust (GHAT) develops, funds and coordinates defined projects that advance health, relieve illness and preserve life for the public benefit. Projects are developed around clearly identified healthcare-access, infrastructure, workforce and system needs and move through disciplined stages of scoping, approval, team formation, funding, delivery and evidence.

What you could contribute

• Draft clear project outlines and programme documentation
• Help define objectives, activities, deliverables and timelines
• Develop logic models and practical routes from need to intended outcome
• Help identify assumptions, dependencies and delivery risks
• Support initial budget and resource planning
• Contribute to feasibility and implementation thinking
• Help ensure proposed projects have a clear and measurable route to public benefit

Who this could suit

This opportunity may suit people with experience in programme development, project design, project management, consultancy, international development or related professional fields.

We particularly welcome structured thinkers who can take complex information and turn it into clear, usable documentation.

You should be comfortable considering feasibility, risk, resources and intended outcomes rather than simply describing an idea.

The opportunity is project-based and can usually be undertaken remotely from any country.

The role is voluntary and unpaid. There is no salary, fee, employment benefit or entitlement to expenses.

How to apply

Applications are handled through the Global Health Access Trust website. When you click to apply, you will be taken to GHAT’s Programmes, Research, Evidence & Innovation section. There you can review this opportunity in context, explore the other current opportunities within this area and select the opportunity that best matches your skills before submitting the GHAT application form.

Global Health Access Trust is seeking Country Programme Leads / Country Managers to provide senior local coordination, build trusted relationships and help shape safe, lawful and effective activity in countries where GHAT works or may develop future programmes.

This is a leadership opportunity for experienced people with strong local knowledge who can connect international charitable ambition with the realities of delivery on the ground.

Global Health Access Trust (GHAT) develops, funds and coordinates defined projects that advance health, relieve illness and preserve life for the public benefit. Our work brings together professional and clinical expertise, local knowledge, responsible technology, infrastructure, trusted relationships and accountable funding.

What you could contribute

• Build and maintain key local relationships with partners, institutions and relevant authorities
• Coordinate local assessment, planning and delivery with the GHAT Trust Office
• Help identify healthcare-access, infrastructure, workforce and system needs
• Support the development of appropriate local partnerships and delivery arrangements
• Ensure activity is safe, lawful, culturally appropriate and properly recorded
• Identify local risks, practical constraints and opportunities at an early stage
• Help maintain clear communication between local contributors and the Trust

Who this could suit

We would particularly welcome senior programme, health, NGO, public service or international-development professionals with deep knowledge of their country or region.

You should be someone who is trusted locally, understands how institutions and communities operate in practice, and is comfortable working within written governance, safeguarding and reporting standards.

Strong judgement, cultural awareness, reliability and the ability to build credible relationships are essential.

This is a country-based opportunity. GHAT welcomes applications from people in any country where the Trust may work.

Safeguarding, identity and other role-specific checks will apply before an appointment is confirmed.

The role is voluntary and unpaid. There is no salary, fee, employment benefit or entitlement to expenses.

How to apply

Applications are handled through the Global Health Access Trust website. When you click to apply, you will be taken to GHAT’s Country Leadership & International Delivery section. There you can review this opportunity in context, explore the other current opportunities within this area and select the opportunity that best matches your experience before submitting the GHAT application form.

Global Health Access Trust is seeking Country Programme Leads / Country Managers to provide senior local coordination, build trusted relationships and help shape safe, lawful and effective activity in countries where GHAT works or may develop future programmes.

This is a leadership opportunity for experienced people with strong local knowledge who can connect international charitable ambition with the realities of delivery on the ground.

Global Health Access Trust (GHAT) develops, funds and coordinates defined projects that advance health, relieve illness and preserve life for the public benefit. Our work brings together professional and clinical expertise, local knowledge, responsible technology, infrastructure, trusted relationships and accountable funding.

What you could contribute

• Build and maintain key local relationships with partners, institutions and relevant authorities
• Coordinate local assessment, planning and delivery with the GHAT Trust Office
• Help identify healthcare-access, infrastructure, workforce and system needs
• Support the development of appropriate local partnerships and delivery arrangements
• Ensure activity is safe, lawful, culturally appropriate and properly recorded
• Identify local risks, practical constraints and opportunities at an early stage
• Help maintain clear communication between local contributors and the Trust

Who this could suit

We would particularly welcome senior programme, health, NGO, public service or international-development professionals with deep knowledge of their country or region.

You should be someone who is trusted locally, understands how institutions and communities operate in practice, and is comfortable working within written governance, safeguarding and reporting standards.

Strong judgement, cultural awareness, reliability and the ability to build credible relationships are essential.

This is a country-based opportunity. GHAT welcomes applications from people in any country where the Trust may work.

Safeguarding, identity and other role-specific checks will apply before an appointment is confirmed.

The role is voluntary and unpaid. There is no salary, fee, employment benefit or entitlement to expenses.

How to apply

Applications are handled through the Global Health Access Trust website. When you click to apply, you will be taken to GHAT’s Country Leadership & International Delivery section. There you can review this opportunity in context, explore the other current opportunities within this area and select the opportunity that best matches your experience before submitting the GHAT application form.inter

Global Health Access Trust is looking for a Volunteer Campaign & Public Mobilisation Lead to help plan measured public campaigns that build understanding and support for fairer access to healthcare.

This is a leadership opportunity for someone with experience in campaigning, advocacy, public affairs or public engagement who can turn important issues into clear, responsible activity without hype or exaggeration.

Global Health Access Trust (GHAT) develops, funds and coordinates defined projects that advance health, relieve illness and preserve life for the public benefit. Our work brings together professional expertise, local knowledge, responsible technology, infrastructure, trusted relationships and accountable funding.

What you could contribute

• Plan campaign objectives, audiences and messages
• Coordinate campaign volunteers and ambassadors
• Help develop clear, accurate public-facing campaign material
• Support appropriate outreach and mobilisation activity
• Help ensure campaigns reflect GHAT’s values, evidence and public-benefit purpose
• Evaluate what worked and report honestly on outcomes

Who this could suit

This opportunity may suit people with experience in campaigning, advocacy, public affairs, public engagement or communications.

We are particularly interested in strategic, calm organisers who can build public understanding without overstating impact or using unnecessarily emotive approaches.

You should be comfortable coordinating people, developing messages for different audiences and working within agreed governance and reputational standards.

The role can usually be undertaken remotely from any country and the commitment is ongoing and flexible.

The role is voluntary and unpaid. There is no salary, fee, employment benefit or entitlement to expenses.

How to apply

Applications are handled through the Global Health Access Trust website. When you click to apply, you will be taken to GHAT’s Influence, Ambassadors & Campaigns section. There you can review this opportunity in context, explore the current opportunities within this area and select the opportunity that best matches your experience before submitting the GHAT application form.

Global Health Access Trust is looking for experienced professionals who can help open the right doors, make thoughtful introductions and advise on how best to approach important institutions, sectors and networks.

A single well-judged introduction can be as valuable to GHAT as months of cold outreach. This opportunity is designed for people who can contribute strategically and selectively rather than commit to a regular weekly volunteering schedule.

Global Health Access Trust (GHAT) develops, funds and coordinates defined projects that advance health, relieve illness and preserve life for the public benefit. Our work brings together professional and clinical expertise, human capability, responsible technology, essential infrastructure, trusted local relationships and accountable funding.

What you could contribute

• Make considered introductions to people and institutions who should know about GHAT’s work
• Advise on how best to approach a sector, market or institution
• Lend judgement on positioning, credibility and timing
• Help identify appropriate routes into professional, philanthropic, institutional, corporate, governmental, academic or community networks
• Share relevant insight that can help GHAT build strong and credible relationships

Who this could suit

This opportunity may suit senior professionals with established professional, philanthropic, institutional, corporate, governmental, sporting, academic or community networks.

It is particularly suitable for people who prefer occasional high-value input to a regular weekly role.

The commitment is deliberately flexible and advisory. You may, for example, tell us: “I can make introductions but do not want a regular weekly role.”

The opportunity can usually be undertaken remotely from any country.

The role is voluntary and unpaid. There is no salary, fee, employment benefit or entitlement to expenses.

How to apply

Applications are handled through the Global Health Access Trust website. When you click to apply, you will be taken to GHAT’s Partnerships, Networks & Door Openers section. There you can review this opportunity in context, explore the current opportunities within this area and select the opportunity that best matches your experience before submitting the GHAT application form.

Global Health Access Trust is looking for a Volunteer Fundraising Lead to help shape and coordinate the Trust’s developing fundraising activity and build sustainable support for its public-benefit work.

This is an opportunity to use fundraising, development, business development or charity income experience to help an international charitable organisation build strong foundations for future growth.

Global Health Access Trust (GHAT) develops, funds and coordinates defined projects that advance health, relieve illness and preserve life, particularly where healthcare access or the systems supporting health are absent, failing or inaccessible.

Our work brings together professional and clinical expertise, human capability, responsible technology, essential infrastructure, trusted local relationships and accountable funding. Projects span areas including healthcare access, health systems, professional networks, responsible AI and health intelligence, research and strategic reform, and humanitarian and war-affected response.

What you could contribute

• Help shape a realistic fundraising approach across trusts and foundations, individuals, companies and institutions
• Coordinate fundraising activity alongside other volunteers and the Trust team
• Help identify appropriate funding opportunities and prospective supporters
• Support the development of clear, professional approaches to potential funders and partners
• Maintain appropriate records of approaches, outcomes and follow-up
• Help ensure fundraising activity reflects GHAT’s charitable purposes, governance standards and ethical approach
• Contribute to building sustainable income capable of supporting longer-term public-benefit projects

Who this could suit

We would particularly welcome people with experience in fundraising, development, charity income generation, philanthropy, business development or related fields.

You should be organised, comfortable communicating with different audiences and able to work professionally and independently. An understanding of ethical fundraising, good governance and responsible stewardship would be valuable.

This opportunity can usually be undertaken remotely and flexibly. GHAT recruits internationally and welcomes relevant experience and perspectives from the UK and elsewhere.

The role is voluntary and unpaid. There is no salary, fee, employment benefit or entitlement to expenses.

How to apply

Applications are handled through the Global Health Access Trust website. When you click to apply, you will be taken to GHAT’s Fundraising, Philanthropy & Income section. There you can review this opportunity in context, explore the current opportunities within this area and select the role that best matches your experience before submitting the GHAT application form.

About us: 

Tell My Truth and Shame the Devil C.I.C is a pioneering Podcast/YouTube Channel and healing membership organisation. We provide a platform for survivors and whistleblowers to share their lived experiences, highlight systemic frustrations and offer solutions rooted in culturally trauma-informed care.

Our membership offers young people and survivors a path to heal, learn digital skills and interactively participate in our Alchemic 369 Book Club, where members engage in weekly interactive discussions, debates and critical analysis of African, Caribbean and world history, Ifa, classics and political thought. Members will sharpen their reading, reasoning and imagination skills, with opportunities to discuss works directly with authors, highly subsidised plant-based transformative retreats and join a community designed to empower and educate.

We are a mission-driven, collective-focused C.I.C building a movement that combines healing, re-education and empowerment.

Our content focuses on:

• Survivors of CSA, RSA, CT, CA stories

• Whistleblowers and retired experts

• Generational trauma and healing

• Youth empowerment and education

• Community transformation through honest storytelling

Our mission is to challenge generational cycles, expose hidden truths, fight for justice and create a platform rooted in authenticity, deep healing, and transformation.

Job Purpose:

To actively identify, locate, and surface potential real-world stories, individuals, and lived experiences that align with the organisation’s mission, ensuring a continuous pipeline of high-quality, relevant story leads for the Story Intelligence Team.

This role exists to function as the organisation’s primary “frontline discovery engine,” scanning a wide range of public sources—including media platforms, social networks, interviews, documentaries, podcasts, books, advocacy spaces, and community forums—to uncover individuals who have either publicly shared their experiences or are visibly positioned within ongoing social, cultural, or institutional narratives.

The Research Story Scout is responsible for recognising not just individual stories, but also broader story ecosystems, including repeated patterns of lived experience, underrepresented voices, emerging testimonies, and whistleblower disclosures that may not yet have been formally documented or widely circulated.

A key purpose of this role is to convert scattered public information into structured, actionable story leads that can be passed efficiently to the Outreach Team for ethical and appropriate engagement.

The role also ensures that potential stories are identified early, before they become widely saturated or lost in mainstream attention cycles, enabling the organisation to engage responsibly, respectfully, and at the right stage of the individual’s willingness to share.

Ultimately, this role ensures the organisation maintains a consistent flow of credible, relevant, and timely story opportunities by continuously scanning the public landscape and translating discovery into structured, usable intelligence for outreach and engagement.

About the role:

Story Scouts spend their time locating individuals who have publicly shared their experiences or indicated a willingness to discuss their story.

Sources may include:

• Podcasts

• YouTube interviews

• Social media platforms

• Survivor groups

• Charity websites

• News reports

• Books

• Blogs

• Conferences

• Public speaking events

Once identified, the scout prepares a short lead profile and passes it to outreach for them to make contact, sign consent forms and safeguarding checks, schedule call with guest and host hand over to host. (PPTeam).

Ideal Candidate

• Extremely resourceful.

• Strong online research skills.

• Curious and persistent.

• Enjoys finding information.

• Comfortable working independently.

Experience Required

• Internet research.

• Community management.

• Journalism.

• Talent sourcing.

• Recruitment sourcing.

• Social media research.

What You Will Gain

• Real-world hosting and interviewing experience

• Opportunity to build a public profile and media presence

• Portfolio-building opportunities across podcasting and storytelling

• Networking and relationship-building opportunities

• Experience working within a growing media and advocacy platform

• Creative freedom and personal growth opportunities

• Leadership and media mentorship

• Opportunity to develop your own audience and storytelling identity

• Potential future paid opportunities and long-term media career pathways

• Direct pathway into a future paid role

• The chance to help build a nationally recognised media and survivor-support platform

• COS opportunities for top performing staff members 

This role is designed as a long-term pathway opportunity to a paid position and lifestyle transformation.

We don’t operate on individualism—we build through collectivism, meaning:
  As the platform grows, your role, influence, and opportunities grow with it

Additional Notes

This role is not suitable if you:

• Prefer low-responsibility volunteer work

• Avoid handling sensitive data or detailed reporting

• Are seeking immediate paid employment

• Are uncomfortable applying analysis to strategic decisions

To Apply

Please send:

• Your CV, portfolio, or LinkedIn profile (if available)

• A short introduction about yourself

• Why this mission resonates with you

• Any relevant experience, skills, ideas, or vision you would bring to the role

We welcome individuals who are passionate about helping create platforms that inspire healing, justice, truth, education, empowerment, and lasting community impact. That see themselves transforming their lifestyles to maintain the above for the generations to come.

About Children With Voices

Children With Voices is a grassroots children’s charity that provides alternative education, wellbeing programmes, and community food hubs to help children and families thrive.

Our mission is simple — to give every child the tools, confidence, and voice to build a brighter future.

We’re growing and reshaping our organisation to reach more young people, and we’re now looking for a detail-oriented and reliable Finance Assistant to support our financial operations.

About the Role

As our Finance Assistant, you’ll be a vital part of the team, helping ensure that CWV’s finances run smoothly and transparently. You’ll manage day-to-day bookkeeping, assist with budgeting and reporting, and support compliance with charity financial standards.

You’ll work closely with the CEO, Operations team, and external accountants to make sure every penny is accounted for — and that we can continue delivering essential programmes in our community.

Key Responsibilities

• Maintain accurate financial records and bookkeeping using QuickBooks 

• Record income, donations, and grant payments

• Create and process invoices, receipts, and staff expenses

• Reconcile bank accounts 

• Support preparation of management accounts and reports

• Assist with grant reporting and annual audit preparation

• Ensure compliance with charity finance policies and procedures

About You

We’re looking for someone who is:

• Experienced in bookkeeping or finance administration

• Comfortable using accounting software and Excel

• Highly organised with great attention to detail

• Able to work independently and handle confidential information responsibly

• Passionate about supporting a small charity with a big heart

Desirable:

• Experience in the charity or voluntary sector

• Knowledge of restricted/unrestricted funds or Gift Aid

• AAT qualification (or working towards)

What We Offer

• Flexible working hours (hybrid role)

• Supportive, purpose-driven environment

• Training and professional development opportunities

• A chance to make a genuine impact in the lives of children and families

Volunteer Reading Coordinator

The Coordinator is the first point of contact for those who want to learn to read. Using a simple assessment, the Coordinator will explain to a potential new ‘Reader’ how Read Easy may be able to help them. The Coordinator pairs up new Coaches with those who want to learn to read and provides ongoing support to these reading pairs. They visit reading sessions occasionally and maintain support through regular calls with both Reader and Coach to check all is going well, calling on the group’s Literacy Specialist to respond to any literacy related difficulties a pair may be having.

Being a Read Easy Coordinator is very flexible. You decide how much time you have to offer, and this will determine the number of reading pairs you look after. The role provides lots of variety, is home-based and can work well around other commitments. 

How we will support you:

You will be provided with the Coordinator Handbook, training, induction, policies, resources and guidance specifically needed for this role, including access to support from a Read Easy UK Regional Adviser. In addition, the Coordinator Supporter will meet with you regularly to provide support and find out how your Reading Pairs are getting on. You will be invited to Read Easy UK’s volunteer forums and National Conference which gives volunteers an opportunity for networking with those from other groups.

What you will be doing:

● Help interview new Coaches when recruited and shortlisted by the Volunteer Recruiter.

● Enrol and assess new Readers, using the simple resources provided.

● Match Readers with Coaches, make introductions, and help them organise their reading sessions (which will take place in an approved venue or online).

 ● Visit your reading pairs to provide encouragement, presenting certificates on occasion.

● Work collaboratively with any other Coordinators in the group.

● Contribute to Coach meetings where volunteers discuss their experiences and receive further support. (Run by the Management Team typically every 8 weeks.)

● Attend Management Team meetings when invited, typically every 6-8 weeks either in person or remotely.

● Record progress of your reading pairs using resources provided, sharing these with the Management Team to keep them fully informed and submit expenses for payment regularly.

The skills you will need:

● A passion for supporting others achieve either their reading or coaching goals;

● A willingness to become familiar with the methods of the phonics based Turning Pages coaching manuals, so that you can confidently guide others;

● Good communication and people skills, with a commitment to maintaining confidentiality. Strong organisational, time management and record keeping skills;

● Self-awareness, personal responsibility and a professional approach;

● Reasonable confidence in using IT(accessing documents, completing electronic forms and records, email, Teams/Zoom meetings);

● The ability to use initiative and willingness to work independently and as part of a team;

● A willingness to abide by Read Easy policies and procedures;

● An open attitude that encourages two-way communication and willingness to ask for support from the Management Team; ● A non-judgemental attitude and respect for others, with a commitment to equality and diversity, so that you can make everyone feel valued and included;

● Energy and enthusiasm with an average of 2-3 hours a week to commit to the role.

What's in it for you? You will:

● receive outstanding Reading Coach Training;

● meet and work collaboratively with new people, and

● be active and engaged, adding value to your local community.

● Gain access to ongoing support and development.

● Out of pocket travel expenses reimbursed.

Mulberry Cancer Support, is looking for new volunteers with flexible availability to help us set up and run our stall at a variety of fun community fundraising & enagement events, mainly in West London - Hounslow, Richmond & Ealing areas - and occasionally at our Centre in Isleworth. Come and sell rafle tickets, inspire donations, hold a collection bucket, give out leaflets and engage with the public at our own events and at fetes, fairs and stadium days.

Volunteers must be age 18+. Most events take place March - July and October - December.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above-mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Are you a HR professional? Could you give an hour a week to tackle pregnancy and maternity discrimination? Then we need you!

We’re not going to sugar-coat it, things aren’t great for working parents and pregnant women. It can feel frustrating and a bit depressing at times, but by being part of the Pregnant Then Screwed volunteer team, you get to turn that frustration into something positive. In the last year the fantastic volunteers on our Advice Line have spoken to over 5000 women and parents, collectively providing around 40 hours of free support and advice every week. Hundreds of women and parents call our Advice Line every day, but with a small team of volunteers we are only able to answer a fraction of those calls—this is where you come in.

We are looking for brilliant HR professionals who want to help Pregnant Then Screwed tackle the Motherhood Penalty by becoming a Volunteer HR Advisor.

Our Volunteer Advisors give around 1-2 hours a week of their time to the Advice Line. They use their HR knowledge to offer a kind, empathetic support and advice to help people to identify and challenge pregnancy and maternity discrimination in the workplace.

About the role

Role Title: Volunteer HR Advisor 
Location: Home-based (UK)
Reporting To: Head of Support Services

Time Commitment

The Advice Line is open Monday-Friday, 9am-3pm, with various available shifts during those times. We ask volunteers to give 1-2 hours per week on the Advice Line for a minimum of three months. 

Alternative time commitments can be considered and discussed as part of your application, so please do include any information that might be useful in your application form.

Main Role Purpose

The Advice Line HR Advisors play a vital role in providing support and guidance to working parents facing unfair treatment or discrimination in the workplace via our advice line. Volunteers will offer advice, listen empathetically, and provide information about employee rights and available resources. This role is critical in empowering parents to make informed decisions and navigate workplace challenges effectively.

Essential requirements

• Minimum CIPD level 5 Diploma in People Management with one professional reference.
• Knowledge of employment laws, regulations, and policies related to pregnancy, maternity leave, and discrimination.
• Access to a mobile phone/laptop/tablet to receive calls. You will not be charged for calls and your number will not be shared.
• Access to a reliable and secure WIFI connection. Public WIFI is not suitable for this role.
• Excellent active and empathetic listening skills.
• Good written and verbal communication skills, including the ability to convey information clearly and concisely.
• A kind and welcoming telephone manner.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Comfortable using online communication tools.

Key Responsibilities

• Answer incoming phone calls to the PTS Advice Line from individuals seeking support and advice.
• Listen actively, empathise, and provide HR advice and guidance to support callers with their enquiries.
• Signpost to further information and other support organisations if necessary.
• Make referrals to our legal partner if required.
• Record all details of the call on our CRM system.
• Maintain professionalism in all interactions, adhering to all Pregnant Then Screwed guidelines and policies.

What you can expect from PTS

• The opportunity to use your skill set to tackle the Motherhood Penalty and make a meaningful impact.
• An onboarding and induction period which can be completed at your own pace.
• Support from the PTS staff team and volunteer network.
• Access to our Volunteer Training Hub.
• Opportunities to help us further develop and shape our Support Services.

Across the UK, our volunteer groups play a vital part in supporting people affected by MS, bringing people together and connecting our local MS communities.

As an Administration Volunteer you’ll play an essential role in your local group.

You’ll act as the first point of contact for the group and circulate information to other volunteers and members. You’ll ensure that data and details are kept up to date, to comply with data protection legislation.

In this role you’ll develop your administration and organisation skills.

Why we want you

As one of our wonderful volunteers, you can get involved in:

• providing support and services to the MS community
• increasing awareness of, and delivering resources to people affected by MS
• raising vital funds to help stop MS
• boosting our community voice by advocating for MS research and policy

What you will be doing

• Keeping records and data up to date and taking notes at meetings
• Preparing mailouts and answering enquiries from the group inbox
• Booking venues for meetings and activities
• Keeping other group volunteers informed of current agreements and activities
• Supporting the development of the group’s activity plan
• Supporting the group’s shared responsibility for designing and delivering services and activities.

The skills you need

• Skills and/or experience in what you'll be doing
• Commitment to MS Society policies and procedures
• Confidence in using Microsoft Office, the internet and email will be required for some volunteer roles
• Compassion and sensitivity
• Ability to maintain confidentiality when required
• A willingness to support the work of MS Society and be a positive representative for the MS community.

What's in it for you:

• You’ll be part of our amazing volunteer network
• You’ll develop new skills, which can improve your CV and employability
• You'll be making a real difference to people's lives
• You’ll get a say in influencing our work
• You’ll receive a Volunteer Welcome Pack
• You’ll have an induction to your role
• You’ll get support from your Volunteer Manager
• You’ll gain access to Learning and Development opportunities
• You’ll be reimbursed for any related expenses while carrying out your role