Volunteer roles in Surrey

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.

Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.

No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need. But if you have any experience or particular interest, tell us; it may be helpful. It’s really easy to get your volunteering started; simply click on ‘Apply Now’ and we’ll be in touch.

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.

Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.

No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need. But if you have any experience or particular interest, tell us; it may be helpful. It’s really easy to get your volunteering started; simply click on ‘Apply Now’ and we’ll be in touch.

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.

Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.

No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need. But if you have any experience or particular interest, tell us; it may be helpful. It’s really easy to get your volunteering started; simply click on ‘Apply Now’ and we’ll be in touch.

The Retail Distribution Centre (RDC) is where donations are stored, sorted, cleaned and distributed to the shops. Our volunteers help with household items ranging from crockery, toys, small electrical items, pictures, as well as clothes, shoes and bags. You will become part of the team that will sort, prepare, and recycle donations for resale.

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.

Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.

No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need. But if you have any experience or particular interest, tell us; it may be helpful. It’s really easy to get your volunteering started; simply click on ‘Apply Now’ and we’ll be in touch.

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.

Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.

No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need. But if you have any experience or particular interest, tell us; it may be helpful. It’s really easy to get your volunteering started; simply click on ‘Apply Now’ and we’ll be in touch.

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.

Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.

No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need. But if you have any experience or particular interest, tell us; it may be helpful. It’s really easy to get your volunteering started; simply click on ‘Apply Now’ and we’ll be in touch.

Our Volunteer Community Pet Speakers play a vital role in educating and inspiring communities by sharing important pet care messaging with diverse audiences, tailoring their approach to their own strengths and interests.

By supporting the Community Programmes team, you will help inform and educate pet owners in key areas through workshops, community events, and outreach activities.

What will I be doing:

• Shadowing staff to train in school workshop delivery and / or leading stands at community events, across our key areas of Peterborough & Fenland.
• Once trained, delivering pet welfare and dog safety sessions to primary age children in schools, youth clubs and to uniform groups.
• Running interactive event stands at various community events to share essential information on caring for dogs, cats, rabbits, and other small pets.

Important things to note:

To keep everyone safe and ensure the best support for pet owners, we ask our Community Pet Speakers to follow these guidelines:

• When in a school environment ensure you follow the schools and Woodgreen’s safeguarding policy. This includes making sure you are never alone with a student and a member of school staff is always present during sessions.
• If you’re performing a task for Woodgreen in the community alone, always have a designated point of contact, as outlined in our lone working policy. Your safety is our priority!
• Until your training record is fully signed off, we ask that you don’t give direct advice. Instead, you can help by guiding pet owners to the right support services or making a referral to an education or outreach Officer who can assist them. This ensures pet owners get the best possible help.
• An enhanced DBS check is required for this role.

A full induction will be provided for this role which will need to be completed prior to commencing volunteering.  If driving to schools/appointments you will be expected to comply with driving licence checks and the Charity’s Driver and Vehicle policy.

Will my expenses be paid?

If a volunteer had business insurance on their personal vehicle, we can cover fuel costs.

If this sounds like the role for you, please apply now.

Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.

Role: Head of Local Operations (Scotland & Northern Ireland)

Job Description:
Youth Advantage UK is seeking a volunteer Head of Local Operations to lead the launch and on-going delivery of its commissioned research projects in Scotland and Northern Ireland. The focus of these projects will be obtaining and analysing primary and secondary data in order to help smaller community organisations improve their ways of working and effectively report on their impact. The successful candidate will be responsible for ensuring their teams deliver these projects within the agreed time-scales and in line with the goals agreed with the commissioning organisations, growing Youth Advantage’s reputation and reach.

Working closely with the Departmental Director, the ideal candidate will use their prior experience to effectively contribute to the organisation’s ability to enable evidence-based, positive local change. They should have excellent leadership, writing and speaking skills, IT literacy, and the ability to work well independently and in a team.

This role reports directly to the Director of Local Operations.

Role Purpose

The Deputy Head of Ethics & Research Reporting is a senior volunteer leadership role designed to provide strategic and operational resilience across the department. This role will initially serve as Interim Head of Ethics & Research Reporting during the Head of Department’s leave of absence, assuming full leadership responsibilities. When the Head returns in May, the Deputy will transition into the standard Deputy Head role, continuing to provide leadership continuity, oversight and support.

The Deputy Head works across both the Ethics Team and the Research Reporting Team, ensuring that ethical standards, research integrity and high‑quality reporting are upheld across all departmental activity.

Key Responsibilities

During Interim Headship (until May)

• Provide full strategic and operational leadership for the Ethics & Research Reporting Department.

• Set departmental priorities, oversee planning and ensure alignment with organisational strategy.

• Lead and motivate Senior Managers, Managers and wider departmental volunteers.

• Ensure ethical governance, research integrity and responsible data practices across all projects.

• Oversee departmental performance, reporting regularly to C‑Level leadership and Trustees.

• Maintain oversight of departmental budgets, costs and resource needs in collaboration with relevant teams.

• Ensure GDPR compliance and good data‑handling practices across the department.

• Identify and mitigate risks, ensuring safe, ethical and compliant operations.

• Develop and implement departmental policies, procedures and quality standards.

• Ensure accurate, timely reporting and documentation across both Ethics and Research Reporting functions.

After Transition to Deputy Head (from May onwards)

• Support the Head of Department in delivering strategic and operational leadership.

• Provide continuity, stability and leadership resilience across the department.

• Lead delegated strategic initiatives or operational areas as assigned by the Head of Department.

• Share responsibility for departmental planning, performance monitoring and reporting.

• Support Senior Managers and Managers, offering guidance, oversight and problem‑solving support.

• Contribute to departmental policy development, risk management and quality assurance.

• Act as a key point of contact for cross‑departmental collaboration and organisational alignment.

• Step into leadership when required to ensure smooth, uninterrupted departmental operations.

Competency Requirements (Deputy Head)

To succeed in this senior volunteer leadership role, the Deputy Head should demonstrate:

• Strategic leadership capability, with the ability to translate organisational goals into departmental plans.

• Advanced ethical awareness, including deep understanding of research ethics, integrity and responsible data management.

• Clear, confident communication, suitable for volunteers, senior leaders and Trustees.

• Collaborative leadership, fostering a positive, inclusive and supportive departmental culture.

• Professionalism and integrity, modelling fairness, consistency and ethical behaviour.

• Sound judgement and decision‑making, especially in complex or sensitive ethical scenarios.

• Operational oversight skills, including planning, resource management and performance monitoring.

• Risk awareness, with the ability to identify, assess and mitigate ethical, operational and reputational risks.

• Ability to support and develop others, including Senior Managers, Managers and wider volunteers.

• Commitment to GDPR compliance, responsible data handling and good governance practices.

• Adaptability, particularly during the interim leadership period and subsequent transition.

Role Requirements (Deputy Head)

Given the seniority and responsibility of this volunteer role, the following experience is required:

• A PhD is required, along with postdoctoral research experience, or significant academic or practical research experience at an equivalent level, demonstrating advanced expertise in research design, ethics, governance or reporting.

• Substantial experience in research ethics, research governance or research leadership, ideally across multiple projects or teams.

• Experience in strategic planning, departmental oversight or senior‑level decision‑making, whether in a volunteer, academic or professional context.

• A strong track record of ethical decision‑making, particularly in roles where judgement, integrity and risk assessment were central.

• Experience with research reporting, research communication or academic publication processes is highly beneficial.

• A strong interest in ethical governance, research integrity and maintaining high standards across research projects.

• Familiarity with GDPR and responsible data management practices, or willingness to develop this knowledge quickly.

• Experience working with volunteers or mixed‑experience teams is advantageous.

Overview of the Role:

The Head of IT & Systems will lead the technological vision, strategy, and execution

for the organization. This role requires a strong focus on developing robust IT

systems, overseeing digital transformation, ensuring data security, and maintaining

operational efficiency to support the organization's objectives. Management and

people leadership are integral to this role, ensuring effective team collaboration and

development.

Key Responsibilities:

• Strategic Planning: Develop and implement the IT strategy in alignment with
• organizational goals.
• System Management: Oversee the design, deployment, and maintenance of
• IT systems, ensuring seamless operation and security.
• Digital Transformation: Lead initiatives to modernize technology
• infrastructure and integrate innovative solutions.
• Cybersecurity: Develop policies and practices to protect the organization
• against cybersecurity threats and ensure compliance with data protection
• regulations.
• Vendor Relations: Manage relationships with external IT service providers,
• ensuring value and quality.
• Team Leadership: Build and lead a high-performing IT team, fostering
• professional development and maintaining strong team dynamics.
• Budget Management: Plan and manage the IT budget effectively to
• maximize resources.
• Stakeholder Collaboration: Work closely with other departments to support
• organisational needs with technology solutions.

Qualifications and Skills:

• Proven experience in IT leadership roles.
• Strong understanding of IT systems, infrastructure, and security.
• Exceptional management, people leadership, and strategic thinking skills.
• Effective communication and stakeholder management abilities.

Commitment: This role requires a flexible commitment of approximately 5 to 10

hours per week, which can be adjusted to fit around other responsibilities

This Role Protects Our People and Our Purpose

At Tell My Truth and Shame the Devil C.I.C., our work intersects with survivors of CSA, vulnerable young people, and marginalised communities. Content, engagement, and community interaction can surface trauma, risk, or harmful behaviours. The Community Moderation & Safeguarding Officer ensures that all digital and community spaces operate safely, ethically, and responsibly, protecting members, volunteers, and the CIC itself.This is not a passive role. It is a high-responsibility, systems-driven position where vigilance and structured response are critical.

Purpose of the Role

This role is responsible for:

• Protecting members from harm
• Preventing retraumatisation
• Upholding community standards
• Supporting moderators and volunteers
• Ensuring safeguarding procedures are followed in real time

The role-holder ensures that the community does not drift into chaos, harm, or uncontained disclosure.

About the role:

To manage safeguarding and moderation protocols across all digital platforms and community touchpoints, acting as the first point of escalation for risk, abuse, or harmful content.

To uphold UK safeguarding compliance, maintain accurate records, support moderation teams, and advise leadership on risk trends, mitigation, and community safety — protecting trust and ethical engagement.

Experience Qualification and Requirements

Essential experience

• Practical experience in safeguarding, child protection, or vulnerable-adult contexts, or closely related roles involving risk assessment and duty of care.
• Background in social care, youth work, education, community services, mental health, or survivor-support environments with sensitive disclosures.
• Experience moderating online communities or managing safety in digital spaces, particularly those involving vulnerable or at-risk groups.
• Proven ability to identify risk, assess severity, and respond appropriately, including recognising when immediate escalation is required.
• Experience handling incidents and maintaining clear, factual documentation and records in line with safeguarding expectations.
• Experience contributing to or applying safeguarding policies, protocols, or guidance in real-world settings.

Essential skills

• Strong understanding of safeguarding principles, boundaries, confidentiality, and safe handling of disclosures.
• Ability to apply a trauma-informed approach, communicating calmly and respectfully while prioritising safety and dignity.
• Clear written communication skills for incident logs, escalation summaries, and internal reporting.
• Sound judgement and emotional resilience when working with distressing or sensitive material.
• Ability to support and guide volunteers, providing clear advice and reassurance on moderation decisions.
• High attention to detail and commitment to data accuracy, confidentiality, and safeguarding compliance.
• Confidence following structured protocols, checklists, and escalation routes without deviation.

Desirable (not required)

• Experience with CSA, exploitation, domestic abuse, or safeguarding-led community organisations.
• Experience delivering safeguarding or moderation training to volunteers or staff.
• Familiarity with UK safeguarding expectations and referral processes.
• Confidence using shared digital tools such as Teams, spreadsheets, forms, and incident trackers.

Formal qualifications

• Formal qualifications are not required; equivalent professional experience is essential.
• Full training will be provided on CIC-specific safeguarding and moderation protocols.

Main Responsibilities/ Key Duties

• Develop, implement, and maintain clear moderation and safeguarding frameworks that are trauma-informed, practical, and consistently applied across all CIC platforms.
• Monitor all community spaces to identify harmful or abusive behaviour, boundary violations, and high-risk disclosures involving children, survivors, or vulnerable adults.
• Take timely moderation action in line with protocols, including content removal, access restrictions, warnings, or escalation to safeguarding leads.
• Escalate safeguarding incidents promptly and accurately in accordance with CIC procedures, prioritising cases involving immediate or serious risk.
• Maintain accurate, confidential records of incidents, actions taken, outcomes, and follow-ups to ensure accountability and audit readiness.
• Support a safe and respectful community culture by reinforcing behaviour standards, tone-of-voice guidance, and survivor-centred practices.
• Train and support volunteers in trauma-informed moderation, safeguarding awareness, confidentiality, and correct escalation pathways.
• Review incident trends and recurring risks, recommending improvements to moderation systems, guidance, and preventative controls.
• Liaise closely with Social Media Engagement Officers, Campaign Managers, and Membership & Community Directors to ensure joined-up safeguarding practice.
• Contribute to continuous improvement by supporting updates to policies, protocols, response scripts, and internal safeguarding documentation.

This role is not suitable if you:

• Avoid conflict or risk
• Seek casual, low-commitment volunteer work
• Are unable to follow structured protocols
• Prefer creative or posting roles over operational responsibility
• Expect immediate paid employment

Important to Be Clear

• This is a volunteer role during the build phase
• It carries real responsibility and accountability
• Paid roles will emerge as funding and sustainability allow

Next Steps

Shortlisted applicants will be invited to:

• A values-led and ethics conversation
• A practical safeguarding scenario discussion

If you believe that safety and ethical oversight are as important as strategy and content, this role is for you.

A Final Word

Safeguarding is about people, not procedures.

If you know that:
Protection requires vigilance and structure
Documentation is a safeguarding responsibility
Ethical oversight keeps trust intact