Volunteer roles
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Roots Academy.
Roots Academy’s Vision.
A generation of young Muslims who embody and promote a God-centred way of life.
At Roots Academy, we’ve built a learning experience that’s changing the lives of the ummah’s future leaders, change-makers and visionaries. Our Mission is to deliver a structured and transformative education in the Essentials of Islam in a way that lowers barriers to access, develops a deep certainty, and inspires action.
Why Does Roots Academy Exist?
Crisis of Faith: 1 in 4 young Muslims are leaving the religion due to various factors, primarily the pervasive anti-religious content and temptations they encounter online and offline.
Roots Academy exists to bridge this gap by providing a structured and transformative Islamic education that speaks directly to the needs and challenges of young Muslims today, delivered in an engaging and accessible form that removes barriers to access and provokes thought and action.
Role Summary
As part of teaching at Roots, instructors are supplied with many teaching resources to help them teach the Roots way, such as instructor slides, teaching notes and walk-through videos.
Your role at Roots is to produce well-curated teaching notes, to ensure instructors understand the content and know exactly what is being taught.
Key tasks
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Turn raw feedback data and numbers into clear reports that show what’s working, what isn’t, and exactly what we should do about it.
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Lead meetings with delivery teams, share findings, and work with them to make improvements.
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maintain clear documentation for all pilot courses, the feedback we receive, and the key metrics we're tracking from start to finish.
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Track changes that are being implemented and measure whether they're actually making a difference for students.
What we’re looking for
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Proven experience in a data, research, or insight role.
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Strong analytical skills with proficiency in handling both qualitative (e.g., thematic analysis) and quantitative (e.g., survey data, performance metrics) data.
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Excellent communication and interpersonal skills, with the ability to present complex information clearly and persuasively to different audiences.
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Experience in creating user-friendly documentation is highly desirable.
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Demonstrated ability to manage stakeholders and influence cross-functional teams to act on recommendations.
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Proficiency in data analysis tools such as Excel/Google Sheets is essential, along with experience with survey platforms (e.g., Tally, SurveyMonkey) and BI tools (e.g., Google Looker/Data Studio, Power BI).
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Proficiency in SQL and Python for data manipulation; experience with version control (Git/GitHub) and familiarity with data engineering concepts (e.g., ETL) or the GCP data stack (e.g., BigQuery) is desirable.
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A proactive mindset with a strong sense of ownership, able to independently identify opportunities for improvement and drive change.
What we have to offer
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Be part of a team of 100+ dedicated volunteers across the UK, Ireland, Canada, US, UAE, and Australia.
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Receive continuous rewards for those that seek Islamic knowledge from the Roots platform.
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Be a part of a growing organisation that aims to revive and educate Muslims from a grassroots perspective.
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Professional development and practical experience in design and digital marketing.
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Receive in-house tarbiyah (personal & spiritual development) sessions to develop your deen.
Please note this is an unpaid volunteer position.
Volunteers are entitled to claim expenses incurred for food, travel and equipment, in line with our Expenses policy.
We teach structured, engaging and transformative face-to-face foundational Islamic education to Young Muslims across the UK and internationally.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Role: Secretary Trustee
We are seeking a new trustee to join our board who can take on the responsibilities of Secretary to the Board. This role is key in ensuring our board functions effectively and meets its legal obligations. The ideal candidate will have some experience or understanding of Human Resources (HR), as we value thoughtful, fair and informed support in matters relating to staff and volunteer welfare.
Key Responsibilities
- Ensure accurate and timely documentation of board meetings (e.g. minutes, agendas).
- Support the Chair in preparing and circulating meeting papers.
- Maintain records in line with charity governance requirements.
- Help to ensure compliance with statutory duties (e.g. Companies House, Charity Commission filings).
- Provide oversight and support on HR matters, including policy reviews and recruitment processes, where relevant.
- Contribute actively to board discussions and strategic direction.
- Act as an ambassador for DOCA and support its mission and values.
Person Specification
Essential:
- Organised, reliable and able to manage documentation and communications efficiently.
- Understanding of charity governance or willingness to learn.
- A collaborative approach and commitment to inclusive practice.
- Strong communication skills and discretion.
Desirable:
- Experience in HR or related fields (e.g. people management, policy development, staff wellbeing).
- Previous board or committee experience (not essential).
- Knowledge of or enthusiasm for the arts and cultural sector.
What You’ll Gain
- An opportunity to shape and support the strategic future of a vibrant arts charity.
- A chance to make a real impact in the local community.
- Experience in charity governance and leadership.
- Connections with like-minded individuals passionate about creativity and inclusivity.
How to Apply
If you’re interested in joining our board, please email us a brief statement outlining why you’d like to become a trustee and what you would bring to the role. You can also include a CV if you wish.
We welcome informal conversations before applying — please get in touch to arrange a chat.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Outdoor Learning Volunteer Officers are a key part of our team at Skelton Grange Environment Centre and are involved in:
- Supporting and leading environmental activities with young people and the local community.
- Planning and preparing sessions - and sometimes even developing new activities to help young people connect with nature.
- You will be trained and supported by experienced project staff and work as part of a team with paid staff, trainees and other Volunteers.
Typical activities for the Outdoor Learning Volunteer role include:
- Running environmental education sessions for school visits during term time.
- Running play activities for groups of children and young people during the school holidays.
- Keeping education day resources up to date and developing new resources, activities or materials as required.
- Helping with the general running of the centre and the project, including both development work and routine maintenance to ensure we are an inspiring location for visitors to experience nature.
Benefits to you:
We aim to involve our Outdoor Learning Volunteer Officers in:
- Running a range of outdoor education and play activities and events with schools and community groups on the Skelton Grange Environment Centre site.
- Planning, risk assessing and running safe and engaging activities outside for children.
- All the necessary skills and knowledge to be able to run the sessions, from bushcraft skills to plant identification to working with children.
The role will give you the opportunity to use your skills and experience in a supportive environment and aims to support you into being able to run activities and lead groups independently.
It's a chance to do something very satisfying and worthwhile and have lots of fun with some great people!
If you want to use this role to move on into employment in the environmental sector we can also provide you with a range of useful training courses, job opportunity information, interview guidance and references.
We will provide expenses to cover volunteer travel costs.
What you need:
We are looking for enthusiastic individuals who are keen to work with young people and to connect people with green spaces.
People volunteer with us for all sorts of reasons: you may have lots of skills that you are keen to share, or you might be looking for something worthwhile to do with your time, or you might be wanting to launch a career in the environment sector.
Connecting people and green spaces to deliver lasting outcomes for both.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our vision for volunteering
Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.
The difference you will make to cats and people
If you enjoy driving and would love to use those skills to help our cats, this could be the role for you. Our transport volunteers provide vital assistance to our teams and volunteer groups in the local area by transporting equipment, litter, food – and even cats! They have the essential role of connecting our network of volunteers, sites, vets and supporters.
Without the passionate and committed teams of volunteers across Cats Protection, we wouldn’t be able to help the thousands of cats and kittens each year that rely on us for help.
You can expect us to
- Make you feel welcome, included and respected in line with our values and behaviours
- Support you in having a positive and impactful experience at Cats Protection
- Cover agreed out-of-pocket expenses in line with our Expenses Policy
- Provide you with access to learning, development and engagement opportunities
What we need from you
You’ll be:
- Arranging and transporting equipment, litter and cat food
- Transporting cats to and from vets, foster homes and centres
- Transporting equipment to and from events
Time expectation
Our transport volunteers usually spend two to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.
You may be just the volunteer we’ve been looking for!
We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.
Making a better life for cats, because life is better with cats


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our vision for volunteering
Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.
The difference you will make to cats and people
Our photo and video volunteers help source, capture and share engaging photos of cats and other images to promote everything Cats Protection does for cats across the UK. Their photos and images help raise awareness of our fantastic volunteer groups and teams which in turn helps raise funds, raises awareness of adopting a Cats Protection cat, helps promote neutering and encourages people to learn more about great cat welfare.
You can expect us to
- Make you feel welcome, included and respected in line with our values and behaviours
- Support you in having a positive and impactful experience at Cats Protection
- Cover agreed out-of-pocket expenses in line with our Expenses Policy
- Provide you with access to learning, development and engagement opportunities
A bit more information about this role and the team
Are you skilled with a camera? Do you enjoy taking pet photos? Then you might be who we are looking for! We’re seeking volunteers to take high-quality pictures of cats in our care to use for advertising on our website and social media. Experience of cats with different personalities and temperaments is beneficial, and this role will require some travel within our branch area.
What we need from you
You’ll be:
- Communicating with others to obtain photos and videos
- Organising photos and videos provided by others
- Capturing images of cats in care, cats we are helping, events and all things Cats Protection
- Ensuring that content meets with internal and external policies and guidelines
Time expectation
Our photo and video volunteers usually spend two to three hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.
You may be just the volunteer we’ve been looking for!
We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.
Making a better life for cats, because life is better with cats


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our vision for volunteering
Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.
The difference you will make to cats and people
At Cats Protection we find thousands of perfect matches between people and cats every year. Our cat match volunteers provide the support, information and guidance needed to match the right person to the right cat.
You can expect us to
- Make you feel welcome, included and respected in line with our values and behaviours
- Support you in having a positive and impactful experience at Cats Protection
- Cover agreed out-of-pocket expenses in line with our Expenses Policy
- Provide you with access to learning, development and engagement opportunities
What we need from you
You’ll be:
- Being part of a team that identifies suitable homes for cats in care
- Providing potential adopters with basic cat care information
- Completing homing questionnaires with potential adopters ‘virtually’, as well as face to face, which may involve visiting the homes of potential adopters
- Carrying out follow up communications if required
- Using online map searches to match cats and kittens to new homes
Time expectation
Our cat match volunteers usually spend 2 to 3 hours a week in this role which is flexible and can be shared by more than one volunteer if needed.
You may be just the volunteer we’ve been looking for!
We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.
Making a better life for cats, because life is better with cats


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our vision for volunteering
Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.
The difference you will make to cats and people
Unfortunately cats can occasionally stray or get lost, which can be extremely distressing for their owners. Our lost and found volunteers are passionate about reuniting lost cats and bringing families back together. They help cats and their owners by advertising lost cats and providing support, advice and guidance to people searching for their cats.
You can expect us to
- Make you feel welcome, included and respected in line with our values and behaviours
- Support you in having a positive and impactful experience at Cats Protection
- Cover agreed out-of-pocket expenses in line with our Expenses Policy
- Provide you with access to learning, development and engagement opportunities
What we need from you
You’ll be:
- Responding to enquiries from the public about lost and found cats
- Keeping up to date records of lost and founds cats
- Matching cats that are reported lost with those reported found
- Advertising lost and found cats
- Providing help and information to owners about their lost cats
Time expectation
Our lost and found volunteers usually spend between 2 to 3 hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.
You may be just the volunteer we’ve been looking for!
We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.
Making a better life for cats, because life is better with cats


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our vision for volunteering
Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.
The difference you will make to cats and people
Thousands of cats each year rely on the help of animal charities because they have been abandoned, they have strayed or because there has been a change in their owner’s circumstances. Becoming an administration volunteer is just one way you can help improve the lives of cats in your local community. Our administration volunteers help provide vital admin support to our volunteer groups and teams across Cats Protection. They help keep up to date records of the number of cats that have been rehomed, collate supporter details and send out newsletters. This could be the perfect volunteer role if you have administrative experience, a passion for cats, or both!
You can expect us to
- Make you feel welcome, included and respected in line with our values and behaviours
- Support you in having a positive and impactful experience at Cats Protection
- Cover agreed out-of-pocket expenses in line with our Expenses Policy
- Provide you with access to learning, development and engagement opportunities
A bit more information about this role and the team
This is a varied role covering a range of administrative tasks including keeping records up to date on our in-house database systems.
What we need from you
You’ll be:
- Recording relevant information related to your volunteer group
- Signposting enquiries to the relevant teams within Cats Protection
- Sending information to supporters, volunteers and to our Head Office
- Distributing information leaflets if required
Time expectation
Our administration volunteers usually spend 2 to 3 hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.
You may be just the volunteer we’ve been looking for!
We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.
Making a better life for cats, because life is better with cats


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
World Jewish Relief provides life-saving and life-changing action to people in crisis around the world. We work with our trusted local partners to help people survive the consequences of conflict and disaster, to thrive and rebuild their lives. We deliver programmes using our expertise, with urgency to achieve maximum and sustainable impact for those within and beyond our community.
We are recruiting a new Trustee to support the board and wider organisation around the implementation and adoption of new digital and AI technologies. We’re keen to hear from current or recent Chief Technology, Chief Digital or Chief Information Officers who could bring an excellent track record of operational and strategic expertise to our board in an up-to-date, hands-on way.
Prior Trustee experience is not essential and this role could be a strong board entry position for the right candidate. With five Board meetings per year, and the encouragement to join one of our sub committees, time expectation is a minimum of one day per month.
World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role. You don’t need to be Jewish to work for us, but you must be committed to our faith-based values of Justice, Kindness, Repairing the World and Welcoming the Stranger. We are inspired by these values to work beyond our community, recognising the dignity and potential of all people.
If this Trustee role and our goals resonate, we would love to hear from you.
You can download the recruitment pack on our website or below.
To apply please send a CV of no more than three pages, and a personal statement of up to two pages highlighting how your experience fits the requirements of the role,to our Director of People and Culture, Tessa Drysdale.
Bringing life-changing action to people in crisis around the world
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role is to cover the geographical area of West Midlands. Doesn't have to be based out of West Bromwich.
Are you committed to driving excellence and innovation? Do you have experience working within practitioners of Volunteer Education Programmes?
As a Community of Practice Officer, you will play a vital role in supporting and enhancing a national community of practice. You will focus on specific activities or areas within the community, ensuring that efforts align with national standards and priorities while avoiding duplication.
As a Community of Practice Officer, you will:
- Support the Community of Practice Lead in coordinating the community.
- Focus on specific activities or areas within the community of practice.
- Assist in delivering impactful initiatives and projects.
- Foster collaboration and strengthen professional engagement.
- Champion inclusivity and provide support to community members.
- Contribute to the overall success and development of the community.
For more information about this role, please see the role description.
The closing date for this vacancy is 26/09/2025
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you committed to driving excellence and innovation? Do you have experience working within practitioners of North East
As a Community of Practice Officer, you will play a vital role in supporting and enhancing a national community of practice. You will focus on specific activities or areas within the community, ensuring that efforts align with national standards and priorities while avoiding duplication.
As a Community of Practice Officer, you will:
- Support the Community of Practice Lead in coordinating the community.
- Focus on specific activities or areas within the community of practice.
- Assist in delivering impactful initiatives and projects.
- Foster collaboration and strengthen professional engagement.
- Champion inclusivity and provide support to community members.
- Contribute to the overall success and development of the community.
For more information about this role, please see the role description.
The closing date for this vacancy is the 26/09/2025
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Make a Real Difference to Someone’s Life — Become a Volunteer Befriender
Are you a great listener who enjoys connecting with others? Could you spare a little time to brighten someone’s day?
We’re looking for caring, compassionate people to join our Norfolk Befriending Service. You’ll be supporting unpaid carers - people who look after loved ones and may feel isolated or overwhelmed.
Just an hour or two of your time can help someone feel seen, supported, and less alone. Whether it’s a chat over tea, a walk in the park, or a friendly game, your presence can make all the difference.
- Flexible to suit your availability
- Opportunities across Norfolk
- Training, support, and expenses provided
Please note: This is a voluntary role and not paid employment.
What you’ll do
Every match is different, but you might:
- Share a cup of tea and a chat
- Go for a walk together
- Play games or read aloud
- Help with light errands like shopping or dog walking
- Support someone to get out into their community
We’ll match you based on shared interests and your availability.
What you’ll get
- Full training and ongoing support
- Travel expenses reimbursed
- The chance to develop skills and make a lasting difference
What we’re looking for
Kindness, patience, good listening skills, and reliability—no formal experience needed.
Your commitment
We ask for a minimum of six months. You’ll complete our onboarding process, including an Enhanced DBS check.
Interested?
Please get in touch. We'd love to discuss the role with you in more detail.
We welcome volunteers from all backgrounds and are committed to safeguarding vulnerable adults and children.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We currently have a vacancy for a Trustee on the Board of the Mosaic Learning Trust, based in Standish, Wigan.
Our Trust comprises three schools across Wigan and Lancashire. We’re looking for someone passionate about making a genuine difference to children’s education and school experience.
Our Board brings together professionals from a wide range of backgrounds – whether your expertise lies in Human Resources, Marketing, Legal Services, Community Engagement, or another sector, your skills could help shape the future of our schools and improve outcomes for all our students. Prior experience in education isn’t necessary, as we provide full training and support.
This is a voluntary role, and we welcome interest from anyone who feels they have the skills and time to contribute. Being a Trustee is both rewarding and impactful – it’s a meaningful way to give back to the local community while developing valuable board-level experience.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
International Aid for the Protection & Welfare of Animals (IAPWA) is a small but mighty animal welfare charity that runs projects and campaigns to create a better future for animals in need around the world.
We’re looking for a Celebrity & Media Partnerships Volunteer to help raise IAPWA’s profile by building relationships with celebrities, influencers, and media contacts. This is a new area for us, so you’ll have the chance to shape it and make a real impact on how our campaigns, appeals, and projects reach the public, as well as amplifying the success of our fundraising initiatives.
Key Tasks
- Researching, identifying, and approaching potential celebrity, influencer, and media contacts.
- Building and maintaining long-term, positive relationships with celebrity ambassadors and public figures.
- Coordinating their involvement in IAPWA’s campaigns, appeals, fundraising and education initiatives, and major announcements.
- Helping to secure interviews, features, and other media opportunities that highlight IAPWA’s work and impact.
- Maintaining a database of celebrity and media contacts, keeping track of activity and outcomes to help us learn and grow in this area.
What We’re Looking For
- Experience in PR, media, or celebrity engagement.
- Ideally an existing network of contacts, with the confidence to expand this further.
- A proactive approach and enthusiasm for using your skills to support animal welfare.
What You’ll Gain
- A chance to use your experience and connections to make a real difference for animals worldwide.
- Flexibility to volunteer around your own schedule.
- The opportunity to help shape a brand-new area of growth within IAPWA.
IAPWA (International Aid for the Protection & Welfare of Animals) is a UK registered charity dedicated to creating a better future for animals in need

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
Our vision A society in which the Armed Forces, veterans and their families can thrive.

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