Admin Volunteer Roles in North East
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
IMPORTANT: Please only express interest if you are able to offer up to 5 hrs of your time by mid-May 2024. You should also have an UK accounting qualification such as AAT, ACCA or ACA with adequate experience to be eligible for this role.
Join our team as a Volunteer Accountant! Help prepare annual accounts and submit to HMRC for our not-for-profit organization.
What will you be doing?
The need for a volunteer account has risen due to the unavailability of our volunteer whop had been kindly offering the service over the last few years.As a Volunteer Accountant, you'll collaborate with our leadership to prepare and submit annual accounts to HMRC within the next month. Your expertise will ensure accuracy and compliance, contributing to our mission's success.
What are we looking for?
You should be available in the first half of May 2024 to help with the task. We seek a qualified accountant with several years of experience. Attention to detail, integrity, and strong analytical skills are essential. Proficiency in financial software and knowledge of HMRC regulations are mandatory.
What difference will you make?
Over 85% of people in the UK, and even more globally, are unaware of the UN's Sustainable Development Goals (UN SDGs) and fail to take steps toward creating a more sustainable world. Initiatives are needed to educate and inspire societies about the UN SDGs. Your contributions can educate and inspire millions to act on the SDGs, fostering positive changes that impact us all in this interconnected world. Your efforts will unite individuals and organizations, amplifying their impact and benefiting more lives through collaborative action.
Applicant must be able to offer up to 5 hrs support by mid-May 2024.
The client requests no contact from agencies or media sales.
About the Role
Role type: Voluntary role, travel expenses reimbursed
Role level: Team Lead
Location: Remote, open to applicants resident in the United Kingdom, Channel Islands or the Isle of Man
Responsible for: Events team
Accountable to: Head of Fundraising, Events & Comms
The purpose of your role is to lead, coordinate and support the Events team, a small team of volunteers which sits within the Fundraising, Events & Comms department. In this role, you will be responsible for overseeing the planning, delivery and evaluation of a varied programme of events. Currently, this includes: regular, virtual training opportunities/discussion groups; regional conferences (November); a residential national conference (June/July); three away days per year for Nightline Association volunteers; and the annual Nightline Awards.
The Events Team Lead will work closely with the Operations Officer and CEO to project manage all Nightline Association events, ensuring that necessary tasks are delegated and completed. They will also provide support and guidance to individuals and teams across the organisation who are seeking to deliver their own events.
You will also work with the Research and Impact department to develop our approach to evaluation, and the Services department to ensure that event planning is informed by the needs of Nightlines.
As a Team Lead, you will be supported by the Head of Fundraising, Events & Comms, who will act as your main point of contact and line manager. You will also have access to the support of our staff team, Trustees and other Heads of Department.
Activities and Responsibilities
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Oversee and monitor the delivery of all team projects and activities, ensuring these are meeting departmental and organisational strategy, aims and plans.
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Approve documentation and products produced by your department.
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Line manage volunteers in your team, including monthly one-to-one meetings.
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Support and supervise volunteers to ensure they carry out their duties effectively by providing clear communication, support, motivation, facilitation, supervision and leadership.
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Assist with the recruitment of new volunteers within your team.
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Appoint a temporary replacement for vacant volunteer roles in your team.
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Where necessary, apply the Association’s disciplinary procedures, seeking support if needed.
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Exhibit and promote effective team working.
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Directly contribute to projects as appropriate to support your team.
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Organise and run online team meetings on a regular basis to discuss operational activities, plans and ensure oversight of team activity.
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Attend a monthly one-to-one meeting with your Head of Department to update on progress, consider new projects, report risks, issues and budget requirements.
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Lead the planning, delivery and evaluation of the agreed programme of events, to allow us to support member Nightlines to share best practice and feel as though they belong to a community within the Association.
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Lead planning and project management for key projects including the regional and national conferences, delegating work across the Association as required.
Person Specification
Experience
Desirable
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Experience in events, project management or customer service
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Experience with Nightline or a similar organisation
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Experience of working with or leading a team
Competencies
Essential
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Highly developed organisational, planning, delegation and communication skills
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Lead, motivate, and work as part of a team
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Personable, supportive, and approachable
Desirable
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Prioritisation across workstreams or tasks
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Familiarity with Google Workspace
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Confident facilitating conversations and/or speaking to groups
Knowledge
Essential
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Understanding of and commitment to the Association’s values and to supporting and developing the Nightline community
Desirable
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Knowledge of inclusive event design
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
QMC School, partnered with Quilombo UK is looking for a volunteer personal assistant to join their national volunteering team working from home. This role offers a great opportunity for the right person looking to gain experience as a personal assistant, developing their office-based and management experience, or simply to ‘give back to their community’. The role provides you flexibility, with specific training provided where necessary to help you develop and grow your skill-set.
16 weeks contract.
What will I be doing?
- Managing organisation of meetings and appointment
- Organising events and conferences
- Implementing and maintaining procedures and administrative systems
- Managing databases, Liaising with staff
- Miscellaneous tasks to support the team
Practical Considerations
Essential:
- You will need to have good written skills
- Well organised, pro-active and able to deliver tasks efficiently
- Good time management
- To show professionalism at all levels and in all environments
- Strong team player
- Ability to work independently and ask for clarification when needed
- Able to volunteer at least 12 hours a week (2 days, 6 hours each day)
Desirable:
- Committed to working with the community with a passion for helping others less fortunate
- Proficiency in Microsoft and excel
Requirements
- Will require references
- Own computer or a secure access to one
- Must be UK based and hold UK right to work
The volunteering program with QMC requires a minimum of 21 weeks of commitment. We are looking for someone who can offer 12 hours a week, Monday - Friday.
Upon successful application, our HR team will contact you to arrange an interview. Following a successful interview, we'll initiate the onboarding process by sending you the necessary documents. Once your onboarding and identification documents are received and verified, you'll be invited to a 6-hour HR and System Induction. Subsequently, you'll meet with your Head of Department or Assistant Manager for your First Day.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are seeking a new Secretary to undertake administrative duties to support the board of trustees of the African Bird Club in fulfilling its responsibility for the good governance of the charity and in delivering its strategy. You will be one of five executive officers and as such, have a key role in helping to progress ABC’s status and mission.
The African Bird Club is dedicated to conserving birds and their habitats across the continent of Africa and related islands and furthering ornithology in this region. We raise funds to make grants to support local conservation projects, produce a peer-reviewed journal and are developing a free birding app. ABC currently has over 1100 members from 70 countries and is governed by a board of twelve trustees.
The Secretary is expected to attend three board meetings a year and the annual general meeting of members of the charity, as well as ad hoc meetings of the executive officers and provide administrative support for the running of the charity, as required, with other trustees and contractors.
You must be eligible to be a trustee of a charity, have sufficient time to devote to the role and be committed to achieving ABC's objectives. You must also have strong communication and interpersonal skills, maintain constructive relationships (with other executive officers, trustees and the charity’s contractors) and deal with routine correspondence. Previous experience as a secretary or trustee of a charity would be advantageous but is not necessary.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Age restrictions: 18+
Why we need your help
Marie Curie recognises that the best way to understand its services is by seeing it through the
eyes of the people we support. Feedback from people we care for is critical in telling us what
we are doing well and where we can improve.
Through this exciting volunteer role, you will help us understand our services’ quality by
listening to the people we support. You will help us by contacting people while they are
receiving our services to make sure we are providing our patients and families with excellent
care, and if there are issues, to help us nip things in the bud.
This role has the scope for broader conversations with people about their experiences at the
end of life. Gaining insight and understanding allows us to ensure we’re there for all people
experiencing dying, death and bereavement.
What we need you to do
Your role will include some of, but is not restricted to, the following tasks:
• Speak with patients and families over the phone to complete surveys
about their experiences of our care and support.
• Record data accurately, capturing as much as possible in the person’s
own words.
• Input feedback data into online an online database.
• If comfortable, undertake analysis of data to help us report on themes
and trends; what we are doing well and what we can improve.
• Communicate with patients and families how we use their feedback and ideas to improve
services, where appropriate.
• Work with the Clinical Nurse Managers to highlight any issues and concerns about the care
provided in their services.
• Relay positive feedback to Marie Curie Nursing staff and volunteers.
• If comfortable, conduct semi-structured interviews to understand peoples’ lived
experiences of dying, death, and bereavement.
What skills or experience do you need?
• Good communication, listening and people skills.
• The ability to deal with people in a warm, friendly, and sensitive manner.
• Understanding the importance of confidentiality.
• Empathy and an understanding of the needs of people experiencing end of life care issues.
What we can offer you
• An excellent opportunity to build on your skills in a charity environment
• An induction, training, support and supervision in your role
• Agreed reasonable out-of-pocket expenses
What we ask of you
• To provide two references from non-family members and other relevant documents related
to the role
• To keep to all the charity’s policies and guidelines
• To complete an induction and any training related to the role
Note - weekend/evening volunteering is not available for this role, we are looking for volunteers who are able to give some time between Monday-Friday, 9am-5pm.
About Us
Every day of your life matters – from the first to the last. When you volunteer for Marie Curie, you understand that better than ever. We’re a passionate, committed and diverse team of more than 4,400 staff and 6,500 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left.
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
Marie Curie is committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We reserve the right to close this vacancy early.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We’re a charity awarding £1,000 grants to people of colour based in the UK who want to bring a new creative project to life. We support creativity in all its forms including: poetry, paintings, fashion, zines, music, food, flowers, photographs, workshops, events or something else completely.
Brief:
We need a volunteer to help neurodivergent applicants or applicants with long term illness write their applications.
An important distinction is to be made here - your role is to help someone write a clear application. You are not here to help them develop their idea or to turn it into something it’s not.
Applicants answer these questions:
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What is their Grand Plan? (300 words)
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Why is now the right time to do it? (100 words)
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What is your budget?
These answers are then marked against a criteria which can be found on our website (which we can share with you).
Process:
We will ask applicants to come to you with bullet points for ideas of what their project is. This is the minimum; some may come with a written application that needs tweaking.
You will then read through what they have and help write clearer sentence structures. While we try not to judge on things like grammar and spelling, this does often help clarify the project’s ambitions.
The aim is to work in a collaborative Google Doc, but if that is not possible, we will explore other options.
Keep sentences simple and to the point. We need to be sold on your vision, but it doesn’t need to be overwritten. Using simple and straightforward language helps give us clarity on your project.
We will allow applicants up to two rounds of feedback - meaning you can work on the application a maximum of three times. We ask applicants to group their feedback.
Applicants
This will be open to applicants who are disabled, including those with dyslexia or dyspraxia. So it’s important to be patient and anticipate that they may not have the clearest written communication.
Skills
- Copywriting/Proofreading
- Desireable: Experiance of working with people who have long term illnesses or are neurodivergent
Please send us a short paragraph about why you're interested in this role.
Grand Plan is a fund run by creatives, for creatives. We award £1,000 grants to artists and creative people of colour.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are looking for self-motivated and compassionate individuals to help deliver our Helpline service and make a difference to the lives of anyone affected by cancer.
The Helpline offers those with cancer a chance to share their feelings and experiences with someone who has empathy for what they are going through. Helpline Volunteers create a safe and welcoming environment, listen, and provide emotional support and signposting individuals onto further information.
No special qualifications are needed for this role, but access to a telephone in a comfortable quiet setting is essential.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Community Action Volunteers needed to manage their own collection tins route.
Training will be provided for the role, and online for GDPR, Fire Safety, and Manual Handling. Certification provided.
Become an integral part of our lifesaving charity, connect with other volunteers, manage your role via the Volunteero app.
Be part of a charity that has 'Investing in Volunteers' standard.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Ensuring that all community fundraising supporters receive an outstanding level of service.
Support our aim to build a strong community network of local fundraisers, committed and inspired to raise money to help us achieve our mission of supporting people with cancer.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Help us flock together!
We are looking for someone to support the members of our local RSPB group in Bedford.
We are a friendly group of birdwatchers and wildlife enthusiasts who are passionate about nature and its conservation.
We need someone to manage our list of members, collect subscriptions, and help to recruit new people to join our group and to take part in our activities. These include regular indoor meetings and birdwatching trips. To learn more about us and what we do, please click here.
We are looking for someone who is well organised, with good IT skills and, most importantly, someone who is a people person.
If you join us, you will have the opportunity to meet new people, learn more about birds and nature, and help the work of the RSPB, Britain's largest conservation organisation.
If you feel you could help, please get in touch.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This role covers England and Wales areas.
Could you help to raise vital funds for Nada Foundation in your local area? You don’t need a military background, just the ability to get on with all kinds of people and some occasional free time.
What is a Fundraiser?
As part of a local team, our fundraisers represent Nada Foundation at events, and in public. The role includes Helping the team write grants, search for grants, fill out data, and communicate with donor companies and organizations
Why do we need you?
We’ve been supporting the girls and women. Our clients come from all backgrounds and age groups. Our clients come from all backgrounds and age groups and They may have been exposed to early marriage or domestic violence.
There are Nada Foundation throughout the England and Wales who support local volunteers to deliver services to young.
We know that we are more effective when we work together and believe that – as a Partnership – we will foster real change in girls’ lives. Together,
The client requests no contact from agencies or media sales.
Tasks:
- Develop and implement comprehensive marketing strategies to promote the Nada Foundation’s initiatives and events.
- Create engaging content across multiple platforms, including social media, newsletters, and the Foundation's website.
- Collaborate with other teams to ensure alignment between marketing materials and organizational goals.
- Analyze market trends and adapt strategies to maximize reach and impact.
- Monitor and report on the effectiveness of marketing campaigns to optimize future strategies.
Skills Required:
- Strong creativity and innovative thinking to develop engaging and impactful marketing campaigns.
- Excellent communication skills to articulate ideas clearly and interact effectively with team members and external partners.
- Profound knowledge of digital marketing tools and techniques, including social media platforms, SEO, email marketing, and content management systems.
- Ability to work independently and as part of a team in a dynamic, fast-paced environment.
- Proven capability to plan, manage, and execute projects from conception to completion.
We know that we are more effective when we work together and believe that – as a Partnership – we will foster real change in girls’ lives. Together,
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Could you help to raise vital funds for SSAFA in your local area? You don’t need a military background, just the ability to get on with all kinds of people, some basic I.T skills and good written and spoken English. If you already have some fundraising experience that would be great too but it’s not essential.
What is a Fundraising Coordinator?
As Fundraising Coordinator, you would work with your local SSAFA branch to develop a Fundraising Plan. You would be central to delivering this local plan to raise funds through a range of local sources including grants, trusts, appeals, collections, and events.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
SSAFA branches rely on a regular charitable income to fund all the necessities behind our support for clients. This includes volunteer travel expenses, phone bills, publicity, and grants for clients in urgent needs. A varied programme of fundraising also keeps the SSAFA profile high in the local community. We’d love to hear from you if you could help by coordinating this vital aspect of your local SSAFA branch.
When would you be needed and where would you be based?
As part of your local branch, you might have access to an office, but many volunteers are based at home. You would also be out and about at events and meetings. This role would suit someone looking to give a regular time commitment to SSAFA although when and where would be flexible to suit you.
What would you be doing?
- Developing an ethical fundraising plan based on the needs of the branch and choosing a mix of sources.
- Working with the branch secretary and Regional Fundraising Manager, recruit a team of fundraising volunteers to support events, appeals and collections.
- Working with the Regional Fundraising Manager, support national fundraising campaigns.
- Working with the Branch Publicity Officer, develop opportunities to combine awareness and fundraising.
- Planning and running local appeals, collections, and events
- Identifying and submitting applications to appropriate trusts and grant funding organisations
- Working with Marketing staff at central office check that all fundraising materials meet SSAFA branding style and current key messages.
- Liaise with Regional Fundraising Manager when pursuing opportunities beyond local sources e.g., corporates.
- Evaluate fundraising activities and provide reports and information for the branch.
- Being a positive ambassador for SSAFA including all sections of the community in awareness raising
- Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)
The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Give tangible and practical support to your local branch by raising funds used directly to support clients.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Role specific training to prepare you for your voluntary role - Fundraising workshops.
- Access to a range of e-learning courses, fundraising guidance, and marketing materials
- Fundraising Manager (per region)
- Fundraising and Marketing teams based at our central office.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable people with good communication skills including written and spoken English.
- Confident to deal with the public, potential clients, volunteers, other agencies and SSAFA colleagues – face-to-face, by phone, email or via social media.
- Experience of running events and or submitting funding applications would be welcome but not essential.
- Ability to send and receive emails – you will receive your own SSAFA email address.
- Ability to make enquires about fundraising opportunities by phone, email, letter or by filling in forms
- Reliable attitude, keep appointments, update the branch regarding your availability.
- Ability to maintain confidentiality and keep information safely.
- Access to public transport or a car to get to meetings and events.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? No
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Would you like to coordinate the local SSAFA service in your area? Do you enjoy working as part of a team? You don’t need a military background, just good communication and I.T. skills. If so, this could be the role for you!
What is a Divisional Secretary?
The is a key role involving administration and coordinating people. As the first point of contact for the division you will play a key part in promoting SSAFA locally, matching clients to volunteer caseworkers and supporting volunteers to get the best outcomes for their clients.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
We aim to provide financial, practical, and emotional support when it’s needed most. More people than ever before are coming to us for help, and you will be one of the people contacting new clients and getting them the support, they need.
When would you be needed and where would you be based?
This role is about coordination and administration. As part of your local branch, you might have access to an office, but many volunteers are based at home. The role would suit someone looking to offer a regular time commitment each week.
What would you be doing?
- Acting as the first point of contact for SSAFA in the local area
- Taking enquiries from potential clients and potential volunteers
- Matching new clients to available caseworkers
- Supporting caseworkers, particularly new volunteers
- Working with the local publicity officer to promote SSAFA locally.
- Providing reports to the local SSAFA branch and to SSAFA’s Central Office
- Maintaining accurate records on our on-line case management system
- Coordinating SSAFA Visitors and Helpers (if applicable)
- Organising local meetings to keep all volunteers up to date with the latest training and information.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser.
- Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)
The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.
What can you gain from this volunteering role?
- Experience of holding a key local role with oversight of all SSAFA activity in the local area
- Use your skills, knowledge, and life experience to benefit others.
- Support and friendship from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker course, caseworker IT system training, volunteer management – case management and quality. The caseworker course takes 3 days and please allow a further day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range of e-learning courses
- Local induction
- Support from the branch secretary.
- Access to the Welfare Team and Volunteer Support Team based at our central office.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable people with some experience of coordinating people and admin
- Good written and spoken English.
- Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues.
- Ability to send and receive emails – you will receive your own SSAFA email address.
- Ability to coordinate a team of people volunteering.
- Willingness to use our on-line case management system (this is covered in the training course)
- Ability to keep within boundaries of the role with regards to reporting any safety concerns etc
- Reliable attitude, contact clients and volunteers promptly, keep appointments etc.
- Ability to maintain confidentiality and keep information safely.
- Access to public transport or a car to travel to meetings, events etc.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? No*
*Where volunteers are both divisional secretaries and caseworkers a disclosure check will be required.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
The client requests no contact from agencies or media sales.