Advice, Information Volunteer Roles in Home Based

Central England Law Centre provides specialist legal support to clients in Coventry and Birmingham. We use our legal expertise to improve the lives of those who are often vulnerable and socially excluded due to poverty, illness or disability.

What will you be doing?

We are looking for up to three Trustees to join our Board. We are seeking applications from individuals who represent a range of backgrounds, and especially those with an interest in how embedding a knowledge of rights within communities can help reduce inequalities and challenge unfair systems, ultimately empowering people to live better lives.

As a member of our Board, your purpose is to work with other Trustees to form an effective governing body which holds the Law Centre senior leadership team to account for its work, providing leadership for all activities and performance of the organisation.

Alongside your fellow Trustees, your responsibilities will consist of:

• Shaping and agreeing the strategic direction of the organisation
• Monitoring and evaluating performance with the objective of fulfilling the Law Centre’s vision, mission and aims
• Safeguarding the Law Centre’s reputation, vision and mission
• Ensuring that the Law Centre remains financially stable, and is managing its assets effectively in pursuance of its objectives
• Overseeing compliance with all relevant legislation including employment, company, charity and health and safety law
• Ensuring all work is conducted within the framework of the Law Centre’s Memorandum and Articles of Association
• Assuming legal responsibility for the Law Centre’s staff and volunteers
• Acting as employer of the Law Centre’s staff

In undertaking these responsibilities, we would look to you to: 

• Prepare for and attend trustee meetings (1 main Board meeting per month, plus any meetings of sub-committees which you opt to join) 
• Understand and be fully committed to the vision, mission and aims of the Law Centre
• Lend your specific expertise either for one-off advice and projects or to work on a sub-committee
• Support all decisions following agreement by the Board
• Maintain the highest levels of confidentiality on all Law Centre matters

What are we looking for?

Our ideal Trustee would have: 

• A strong commitment to reducing inequalities and advancing social justice
• An understanding of the strategic, policy and political environments that affect the Law Centre’s work
• An understanding of the role of a Trustee, or a demonstrable willingness to learn
• A broad knowledge of leadership, management and charity governance
• An awareness of and commitment to equality, diversity and inclusion
• An ability to think strategically and challenge where necessary
• An effective and responsive communicator who is willing to speak their mind
• A team player who respects different views and can work with others
• An ability to build strong relationships and champion the Law Centre
• Willingness to devote sufficient time, preparation and effort require of a Trustee

We welcome interest from individuals who demonstrate a range of the above interests, skills and experiences. In addition, we would be particularly interested if you have any of specific expertise or knowledge of:

• HR and workforce development
• Governance and finance
• Legal Aid
• The voluntary and community sector

We are keen to diversify our Board membership and actively encourage applicants that will continue to build a Trustee Board that accurately reflects the diversity of communities the Law Centre serves. In keeping with our charitable objectives. Trustee roles are unremunerated.

What difference will you make?

You will have the opportunity to shape the current and future strategy of one of the Midland's largest and most influential advice charities. You will see first hand how the work of a committed group of staff and volunteers can change the lives not only of individual clients but also, of communities across the UK as a whole through the work we undertake in influencing policy makers and challenging legal decisions. We will look to you to guide us as we realise our strategic ambitions, bringing your unique set of skills, experience and knowledge to our table to valued trustees. We also offer opportunities for development - facilitating your learning should you have specific areas of charity governance that you are interested in exploring further. 

Before you apply

Please apply through Reach in the first instance. We will then get in touch to arrange a time to discuss your interest in the role and answer any questions you may have.

Amy’s Place is a partnership between the Amy Winehouse Foundation and Clarion Housing, providing supported living accommodation for young women aged 18-30 in recovery from drugs, alcohol and other addictive behaviors.

An enthusiastic, reliable and compassionate volunteer with good interpersonal skills and a desire to help others. The volunteer must be a fully qualified Dietitian or Nutritional Therapist and have training and/or experience working with individuals with eating disorders.

Activities

• Supporting the nutritional needs of young women with health issues on a limited budget.
• Providing support with meal planning, cooking skills, food safety, and day-to-day problem solving around food and eating.
• Providing wisdom and accurate nutrition education around healthy eating for the individual.

Qualifications/ Experience

• Must be a fully qualified Dietitian or Nutritional Therapist.
• As many of the residents have eating disorders it is essential for the volunteer to have training and/or clinical experience working with individuals with eating disorders.
• Must have professional liability insurance and be a member of a professional body ie. HCPC, BANT
• This role requires us to carry out a check through the Disclosure and Barring Service for the Enhanced DBS

Commitment 

This is a flexible opportunity and volunteering times and frequency will vary depending on the volunteer’s availability and the needs of the residents. We recommend weekly one-to-one sessions for a minimum of 3 months.

Support 

•  Volunteers receive a thorough induction and have access to any relevant in-house and external training
•  Reasonable travel and lunch expenses will be reimbursed
• The role is based at the service in East London. The exact address cannot be given until the volunteer starts due to safety and privacy reasons.

Amy’s Place is a partnership between the Amy Winehouse Foundation and Clarion Housing, providing supported living accommodation for young women aged 18-30 in recovery from drugs, alcohol and other addictive behaviors.

An enthusiastic, reliable and compassionate volunteer with good interpersonal skills and a desire to help others. The volunteer needs to hold a professional level diploma in counselling and have training and experience working with individuals with eating disorders.

Activities

• To provide therapeutic support to young women (aged 18-30) with eating disorders
• One-to-One counselling sessions will aim to support the individual to improve self-confidence, identify and resolve negative thought processes, implement constructive coping strategies and empower them to fulfil attainable life goals
• To develop and promote a positive relationship with the women within allocated caseload
• To keep up-to-date with development in the field of counselling and eating disorder therapy
• To manage appropriate professional boundaries in the relationship
• To maintain records for monitoring, evaluation and tracking purposes plus service evaluation
• To take responsibility for own professional development

Requirements

• Hold a professional level diploma in counselling
• Hold professional membership with BACP, UKCP or equivalent
• Have own regular supervision with a qualified supervisor
• Fully trained in eating disorder therapy and previous experience supporting individuals with eating disorders
• This role requires us to carry out a check through the Disclosure and Barring Service for the Enhanced DBS

Commitment 

This is a flexible opportunity and volunteering times and frequency will vary depending on the volunteer’s availability and the needs of the residents. Ideally weekly one-to-one sessions for a minimum of 3 months.

Support 

•  Volunteers receive a thorough induction and have access to any relevant in-house and external training
•  Reasonable travel and lunch expenses will be reimbursed
• The role is based at the service in East London. The exact address cannot be given until the volunteer starts due to safety and privacy reasons.

We are looking for Volunteers based in either:

Gloucester, Bristol., South Wales, Devon, Somerset, Hertfordshire and Leicester.

To help run our family hubs, where tasks involve making refreshments and interacting with families.

Help with fundraising events: include selling raffle tickets, helping at the charity awaremeness stand, talking to people etc.

Are you passionate about law, policy, and effective communications? Statewatch, a small team dedicated to promoting civil liberties and human rights through research, reporting and analysis, is seeking a motivated volunteer to assist in our efforts to make legal and political information accessible to all.

Terms

Time commitment: Approximately 2-3 hours per week, including a 1/2 hour check-in with the communications worker, for a 3-month period (with the possibility of extension). 

Starting date: Immediately. 

Compensation: This is an unpaid volunteer position.

Location: Remote

About Statewatch 

Statewatch produces and promotes critical research, policy analysis and investigative journalism to inform debates, movements and campaigns on civil liberties, human rights and democratic standards. We began operating in 1991 and are based in London.

Our vision: An open Europe of democracy, civil liberties, personal and political rights, free movement, freedom of information, equality and diversity.

Our mission: To monitor, analyse and expose state activity that threatens civil liberties, human rights and democratic standards in order to inform and enable a culture of diversity, debate and dissent.

About the position: 

In this role, you will work closely with the communications specialist to conduct the following.

1. Archive review and cataloguing: 

• Review Statewatch's archive of work, including reports, articles, and publications.

• Identify content with continued relevance based on ongoing policies or contemporary issues.

• Catalogue relevant content by both topic/context and type of relevance (e.g., policy implications, historical insights).

• Organise the catalogued content for easy reference and retrieval.

1. Social media messaging: 

• Draft ideas for social-ready messaging in various length by distilling relevant information from the catalogued content.

• Assist with translating legal and political language into accessible and accurate information suitable for social media platforms.

• Ensure messaging aligns with Statewatch's mission and messaging guidelines.

1. Language guide development: 

• Identify key terms and phrases commonly used in Statewatch's external messaging.

• Research and provide guidance on the relevance and appropriateness of certain statements or terminology.

• Assist with developing a language guide for discussing specific topics, including examples and explanations.

• Collaborate with Statewatch team members to ensure consistency and accuracy in messaging.

Key results

1. Catalogued archive of relevant content, organised by topic/context and type of relevance.

2. Social media messaging templates and content suitable for various platforms.

3. Comprehensive language guide for discussing specific topics, including examples and explanations.

About you

We are looking for someone who:

• Has an understanding of legal and political language, with an interest in translating complex concepts into accessible information.

• Research and analytical skills.

• Is proficient in written communications in the English language

• Interest in the political and social context in which Statewatch operates

Benefits:

• Gain hands-on experience in legal research, policy analysis, and accessible communications.

• Work closely with a dedicated team passionate about civil liberties and human rights.

• Make a meaningful contribution to Statewatch's mission of promoting transparency, accountability, and democratic standards.

• Develop valuable skills in communication, research, and advocacy.

Every 6 minutes someone learns that they are losing their sight. Every five hours, a baby is born with sight problems. In these moments, two profound questions emerge:

• Can this be stopped?

• How do I (or my child) live this life?

The merger of Fight for Sight and Vision Foundation, which took place on 1st April 2023, will enable us to address both questions. By combining our strengths and expertise we are now the only significant national funder with the efficiency,

capability, and capacity to increase investment in medical research and social improvement. Together we can mitigate both the prevalence and impact of sight loss. We have a clear ambition – to save sight and to change lives.

We are now seeking up to four new trustees as we establish ourselves in our new form and under our new name (soon to be announced). This is an exciting inflection point for us, and our new trustees will be central in enabling us to achieve our ambition.

We have worked through our merger and have a clear focus and vision, as well as a strong Board and senior leadership team, all of whom are ambitious for the potential impact we can make. Our re-brand will also enable us to amplify our position as a leader within the sight loss sector. Our merger was a critical step in accelerating research which will create a positive impact on the lives of millions of people. We do not want this opportunity to pass us by and that’s what makes these such an important and exciting roles for the right people.

As a trustee, you will have the opportunity to steer the course of our charity and our sector, shaping our strategies, and advocating for meaningful change. You will be help us be a driving force behind world leading research into sight loss prevention, and transformative initiatives that enhance the quality of life for countless individuals.

We are particularly seeking individuals who have a medical or scientific research background, ideally in ophthalmology, and those who have experience in retail and fundraising. If you want to be part of something that will really make a difference, we’d love to hear from you.

“I extend a heartfelt invitation to those who share our commitment to making a profound difference in the lives of individuals affected by sight loss. Our journey towards a future where eye diseases are prevented and the challenges faced by the visually impaired are overcome requires the collective effort of dedicated individuals. We are seeking trustees who are not only passionate advocates for our cause but also possess the vision, expertise, and dedication to guide and govern our organisation. Your unique perspectives and skills will play a pivotal role in shaping and defining our impact for years to come.”

Dr Heather Giles, Chair

“Our two organisations came together to form a new dynamic, ambitious, entrepreneurial, impact-driven organisation to save sight and change lives. We are searching for trustees that can join us, and be at the forefront of creating the culture, the outlook and the methods of working and the operations to truly make a difference in society.”

Keith Valentine, CEO

 

ABOUT US 

We are a new organisation forged from two ambitious charities: Fight for Sight and Vision Foundation. Our single, unifying mission is to save sight and change lives.

It is a mission that reflects two urgent questions everyone faces when they receive a diagnosis of sight loss: ‘How do I stop this?’ and ‘How do I live my life?’

Answering these questions guides our strategy as we progress a five-year plan with solid and lofty aspirations.

THE MERGER

Fight for Sight funds breakthrough research and life-changing services to build a more equitable future for blind and partially sighted people by accelerating breakthroughs in multiple sight loss conditions.

Vision Foundation works to inform, include and empower the visually impaired community. Empowerment is at the heart of what we do; our work focuses on what people can do, rather than what they can’t.

The merger will help us to realise a joint ambition to tackle sight loss from both a clinical and social perspective. Our combined organisation is now grounded in data and insight into the science, as well as the lived experience of, sight loss. With this wealth of evidence we’re determined to:

- generate further investment into the sector,

- accelerate clinical progress,

- improve quality of life for people facing or living with sight loss

Crucially, coming together is about growing our influence and impact, not reducing or diluting what we do. So, as we evolve as a merged organisation, we are combining our teams, announcing our new name and fine-tuning our unified

mission and strategy – as well as continuing with the important work we’re already committed to – you can expect big things from us and it is an exciting time to join us as a trustee.

OUR FUTURE

Our principal role is as a grant-maker. We award grants to the scientific community that could lead to scientific breakthroughs and treatments to stop eye diseases from progressing. In the future, we believe research can prevent people from losing sight and reverse sight loss. We invest to advance treatments that will cure eye disease and protect and grow the community of world-class scientists, technologists, and data scientists who can deliver tomorrow’s breakthroughs. Historically, Vision Foundation has funded innovations that directly impact people who are blind or partially sighted, from music classes for children to projects that take eye tests into at-risk communities. We invest in programmes, organisations and activities that deliver equity for and with blind and visually impaired people.

As a grant-maker, we are change-makers, accelerators and drivers of impact. We are bold, energetic, challenging, disruptive, tenacious, and determined.

We aren’t afraid to tackle the challenges facing the sight loss community, either. Recent campaigns include The Unseen, which unearthed the shocking scale and nature of domestic abuse among blind and partially sighted people, and See My Skills, which addressed high unemployment rates. The charity excels at working in partnership with others towards creating a more equitable society for the sight loss community.

As we progress, we’ll scale the impact of projects like these, look beyond the nation’s capital, and drive systemic change. We’ll need to secure the funds to invest in our trusted partners to achieve our ambitions. We’ll continue to fundraise by engaging with supporters and companies through legacies, events such as the London Marathon, and our network of charity shops.

The evidence we commission influences policy and decision-making to demand equality for all.

We’ll shortly have a new name that reflects our united ambitions, so it’s an exciting time for us and the people we serve.

 

OUR FINANCES

The charity is in a strong position financially, with a high level of reserves that we intend to draw down over the coming years as we focus on investing in sustainable growth and increasing our impact. Compared to many charities, we

have well diversified income streams, predictable costs, and are in the fortunate position to hold a sizable portfolio of investments. Our plans for the short and medium term are to invest in our income generation infrastructure, and to significantly increase the amounts of funding we can put to our charitable purpose.

OUR BOARD AND LEADERSHIP TEAM

Fight for Sight / Vision Foundation is the only organisation in the sight loss sector with an Executive Leadership Team that has over half of its members with lived experience of sight loss.

The Board currently numbers ten trustees, including our newly appointed Chair.

The Board meets four times a year, or more often as required.

Follow this link to find out more about our Board.

 

ROLE DESCRIPTION

As the most senior leaders in our charity, trustees play a pivotal role in guiding our strategic direction, amplifying our impact, and ensuring the fulfilment of our mission to save sight and change lives. You will serve on the main board and will be invited also to get involved in one of our sub-committees. These are currently:

- Social Impact & Scientific Research Committee (SISR)

- Finance, Audit, Risk & Resources Committee (FARR)

- People Committee

- Retail Committee

 

MAIN RESPONSIBILITIES

Strategic Leadership & Planning

- Provide leadership and strategic guidance to the charity, aligning efforts with the mission and values of the organisation.

- Collaborate with the board, executive team, and stakeholders to develop and implement long-term strategies that advance the charity’s impact and sustainability.

Governance

- Ensure effective governance, decision-making, and compliance with legal and ethical standards.

- Work closely with board members, fostering a culture of transparency, accountability, collaboration and open communication, harnessing different views and opinions.

Engagement

- Represent the charity at public events and networking opportunities to promote our mission and raise awareness about our cause.

- Develop and nurture relationships with key stakeholders, including donors, partners, corporations, government agencies, and the visually impaired community.

Evaluation and Accountability

- Collaborate with the board to evaluate performance, ensuring alignment with the charity’s goals and objectives.

- Ensure the charity is accountable to donors and beneficiaries, that is financially robust and sustainable, and that is effective risk management in place.

PERSON SPECIFICATION

We are seeking dynamic and dedicated individuals to serve as trustees of our ambitious merged organisation. The ideal candidates will have a strong commitment to our cause, along with the following:

Specialist experience

At this time, we are particularly interested in candidates who have leadership experience in:

- Scientific and/or medical research

- Ophthalmic research and/or clinical practice

- Strategic oversight of substantial fundraising and/or retail operations

Despite these areas of interest, we welcome a diversity of skills and experience at our charity and on our Board, and want to find the right candidates regardless of their specific areas of expertise or experience. So if you are interested in this role and think you can contribute to our mission, we’d love to hear from you.

General attributes

Knowledge & experience

- An understanding of governance, and experience on a committee or board.

- Demonstrated ability to build and maintain partnerships with stakeholders, including donors, corporations and government agencies.

Skills & abilities

- Strategic thinking and the ability to contribute to long-term planning and vision to deliver impact.

- Exceptional interpersonal and communication skills, with the ability to engage diverse audiences.

- Entrepreneurial instincts and a healthy understanding of risk balanced with ambition using sound judgement.

Styles & behaviours

- High ethical standards and commitment to upholding the charity’s values, as well as a passion for advocating on behalf of individuals with, or at risk of, sight loss.

- Collaborative, highly inclusive, fostering trust and valuing difference perspectives.

- Solution-focused, with an ability to see the big picture and be pragmatic.

 

TERMS OF APPOINTMENT

Remuneration

This role is not accompanied by any financial remuneration, although reasonable expenses may be claimed.

Time commitment

While the exact time commitment may vary based on the charity’s needs and priorities, we anticipate the following general expectations:

- A minimum of four Board meetings per year

- Up to four subcommittee meetings per year (the specific committee depending on skills and experience)

- Preparation for meetings, review of materials, and other trustee engagement as appropriate.

- Annual Strategy Day with full Board and executive team.

- Meetings with members of the executive leadership team as appropriate.

- Representing the charity at high profile events, functions and public engagements to enhance its reputation and partnerships.

Location

At present Board meetings are held in central London. Subcommittee meetings are held remotely.

SUMMARY

Minds Vanessa Project is looking for a volunteer with a passion for gardening to join in with their project.

DETAILED DESCRIPTION

Gardening Volunteer position available for Mind’s Vanessa Project on a Tuesday 11am-1pm (2 hours).

Applicant would assist with service users in gardening projects and have casual conversations. If the weather is bad, then indoor activities will be available including planning of gardening activities, colouring and nature related quizzes.

Personal Skills and Qualities that will be beneficial:

· Passion for gardening

· Communication Skills

· Humour

· Willingness to help

· Positive attitude

· Compassion

· Lived experience

· Works well as part of a team

Tasks and Responsibilities:

• Providing support to service users who have different capabilities to complete gardening activities.

• Talking to service users regarding a diverse range of subjects.

Qualities and Skills gained or improved upon through volunteering for the Vanessa Project at Mind:

• Teamwork

• Gardening Skills

• Time Management

• Problem Solving

• Organisation

• Interpersonal Skills

Mind offers a range of training opportunities available to all volunteers.

Would you like to support people who have served in the Armed Forces? You don’t need a military background, just patience, and an ability to get on with people from different backgrounds and age groups. If so, this could be the role for you.

What is a Visitor?

SSAFA Visitors provide support to isolated people living at home or in residential care. Whilst a friendly chat about the old days over a cup of tea is an important aspect of the role you will also be able to recognise any other support needs and explore how to link your client into their local community.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

With the gift of time and a listening ear you can improve someone’s quality of life for far longer than the hour or so you might spend with them. We need you to join your local SSAFA team to help us to help more people!

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need a driving licence and access to a vehicle or another way to travel to meet clients at home or elsewhere.

Some volunteers will visit more people than others. Whilst you will visit a client on a regular basis for a period, you will not be developing the kind of relationship where you would provide personal care, handle money or support someone in an emergency. SSAFA can help clients to arrange other types of support if needed.

What would you be doing?

• Contacting clients and arranging to meet them regularly at their home or care home for uninterrupted conversation.
• Letting the divisional secretary know of any concerns for your or the client’s safety.
• Arranging for a SSAFA caseworker to assess the client for other support as required.
• Chatting, making a cup of tea, playing cards, looking at photo albums, military mementos etc
• Helping your client to think about ways to reduce their isolation and support them to put these into practice.
• Keeping in touch with your branch so they know your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and Data Protection policy (these will be covered in your training and local induction.)

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What could you gain from this volunteering role?

• Support people in your community with a military background using your patience, time, and empathy.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression.

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, friendship, and befriending. This training would take approx. 4 hours.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Local Induction
• Access to the Volunteer Support Team based at our central office.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people with good listening skills, patience, and a cheerful attitude
• Good spoken English
• Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues.
• Ability to keep within the boundaries of the role with regards to friendship, finances etc.
• Reliable attitude, contact clients promptly, keep regular appointments, update the branch regarding your availability.
• Ability to maintain confidentiality and keep information safely (within SSAFA policies)
• Willingness to travel by public transport or car to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer This role requires an enhanced check.

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.

Would you like to support people who have served in the Armed Forces? You don’t need a military background, just patience, and an ability to get on with people from different backgrounds and age groups. If so, this could be the role for you.

What is a Visitor?

SSAFA Visitors provide support to isolated people living at home or in residential care. Whilst a friendly chat about the old days over a cup of tea is an important aspect of the role you will also be able to recognise any other support needs and explore how to link your client into their local community.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

With the gift of time and a listening ear you can improve someone’s quality of life for far longer than the hour or so you might spend with them. We need you to join your local SSAFA team to help us to help more people!

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need a driving licence and access to a vehicle or another way to travel to meet clients at home or elsewhere.

Some volunteers will visit more people than others. Whilst you will visit a client on a regular basis for a period, you will not be developing the kind of relationship where you would provide personal care, handle money or support someone in an emergency. SSAFA can help clients to arrange other types of support if needed.

What would you be doing?

• Contacting clients and arranging to meet them regularly at their home or care home for uninterrupted conversation.
• Letting the divisional secretary know of any concerns for your or the client’s safety.
• Arranging for a SSAFA caseworker to assess the client for other support as required.
• Chatting, making a cup of tea, playing cards, looking at photo albums, military mementos etc
• Helping your client to think about ways to reduce their isolation and support them to put these into practice.
• Keeping in touch with your branch so they know your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and Data Protection policy (these will be covered in your training and local induction.)

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What could you gain from this volunteering role?

• Support people in your community with a military background using your patience, time, and empathy.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression.

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, friendship, and befriending. This training would take approx. 4 hours.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Local Induction
• Access to the Volunteer Support Team based at our central office.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people with good listening skills, patience, and a cheerful attitude
• Good spoken English
• Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues.
• Ability to keep within the boundaries of the role with regards to friendship, finances etc.
• Reliable attitude, contact clients promptly, keep regular appointments, update the branch regarding your availability.
• Ability to maintain confidentiality and keep information safely (within SSAFA policies)
• Willingness to travel by public transport or car to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer This role requires an enhanced check.

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.

Would you like to support people who have served in the Armed Forces? You don’t need a military background, just some spare time occasionally, and an ability to get on with people from diverse backgrounds and age groups. If so, this could be the role for you.

What is a Helper?

SSAFA Helpers provide support to local SSAFA branches, so that the service to veterans and their families can run smoothly. Perhaps you could help out at an event, take care of some office admin, or give a talk about SSAFA?

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

We have peak times throughout the year when we need extra volunteers. Whether you enjoy organising behind the scenes or being out meeting the public, we need people who can offer some time on a flexible basis.

When would you be needed and where would you be based?

This role will suit you if you are looking to volunteer on a flexible basis as and when you are available, and we need extra help. You may be based in an office, at home, or out and about at events.

What would you be doing?

• Helping at public events by staffing stalls, stewarding etc
• Helping to distribute Christmas hampers to clients.
• Giving talks about SSAFA to schools and local groups
• Helping with office tasks like stuffing envelopes, ordering marketing materials

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What could you gain from this volunteering role?

• Support people in your community with a military background
• Support and friendship from your local SSAFA branch and the wider SSAFA community
• Experience that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Local induction
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people with a cheerful attitude
• Good spoken English
• Ability to represent SSAFA and its values to potential clients, their families, other agencies, potential volunteers and potential funders.
• Ability to keep within the boundaries of the role with regards to safeguarding, giving advice etc.
• Reliable attitude, keep appointments, update the branch regarding your availability.
• Ability to maintain confidentiality and keep information safely.
• Access to transport if needed for your role.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities to have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No

Would you like to support people who have served in the Armed Forces? You don’t need a military background, just some spare time occasionally, and an ability to get on with people from diverse backgrounds and age groups. If so, this could be the role for you.

What is a Helper?

SSAFA Helpers provide support to local SSAFA branches, so that the service to veterans and their families can run smoothly. Perhaps you could help out at an event, take care of some office admin, or give a talk about SSAFA?

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

We have peak times throughout the year when we need extra volunteers. Whether you enjoy organising behind the scenes or being out meeting the public, we need people who can offer some time on a flexible basis.

When would you be needed and where would you be based?

This role will suit you if you are looking to volunteer on a flexible basis as and when you are available, and we need extra help. You may be based in an office, at home, or out and about at events.

What would you be doing?

• Helping at public events by staffing stalls, stewarding etc
• Helping to distribute Christmas hampers to clients.
• Giving talks about SSAFA to schools and local groups
• Helping with office tasks like stuffing envelopes, ordering marketing materials

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What could you gain from this volunteering role?

• Support people in your community with a military background
• Support and friendship from your local SSAFA branch and the wider SSAFA community
• Experience that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Local induction
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people with a cheerful attitude
• Good spoken English
• Ability to represent SSAFA and its values to potential clients, their families, other agencies, potential volunteers and potential funders.
• Ability to keep within the boundaries of the role with regards to safeguarding, giving advice etc.
• Reliable attitude, keep appointments, update the branch regarding your availability.
• Ability to maintain confidentiality and keep information safely.
• Access to transport if needed for your role.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities to have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No

Would you like to coordinate the local SSAFA service in your area? Do you enjoy working as part of a team? You don’t need a military background, just good communication and I.T. skills. If so, this could be the role for you!

What is a Divisional Secretary?

The is a key role involving administration and coordinating people. As the first point of contact for the division you will play a key part in promoting SSAFA locally, matching clients to volunteer caseworkers and supporting volunteers to get the best outcomes for their clients.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

We aim to provide financial, practical, and emotional support when it’s needed most. More people than ever before are coming to us for help, and you will be one of the people contacting new clients and getting them the support, they need.

When would you be needed and where would you be based?

This role is about coordination and administration. As part of your local branch, you might have access to an office, but many volunteers are based at home. The role would suit someone looking to offer a regular time commitment each week.

What would you be doing?

• Acting as the first point of contact for SSAFA in the local area
• Taking enquiries from potential clients and potential volunteers
• Matching new clients to available caseworkers
• Supporting caseworkers, particularly new volunteers
• Working with the local publicity officer to promote SSAFA locally.
• Providing reports to the local SSAFA branch and to SSAFA’s Central Office
• Maintaining accurate records on our on-line case management system
• Coordinating SSAFA Visitors and Helpers (if applicable)
• Organising local meetings to keep all volunteers up to date with the latest training and information.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser.
• Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What can you gain from this volunteering role?

• Experience of holding a key local role with oversight of all SSAFA activity in the local area
• Use your skills, knowledge, and life experience to benefit others.
• Support and friendship from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker course, caseworker IT system training, volunteer management – case management and quality. The caseworker course takes 3 days and please allow a further day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range of e-learning courses
• Local induction
• Support from the branch secretary.
• Access to the Welfare Team and Volunteer Support Team based at our central office.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people with some experience of coordinating people and admin
• Good written and spoken English.
• Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues.
• Ability to send and receive emails – you will receive your own SSAFA email address.
• Ability to coordinate a team of people volunteering.
• Willingness to use our on-line case management system (this is covered in the training course)
• Ability to keep within boundaries of the role with regards to reporting any safety concerns etc
• Reliable attitude, contact clients and volunteers promptly, keep appointments etc.
• Ability to maintain confidentiality and keep information safely.
• Access to public transport or a car to travel to meetings, events etc.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No*

*Where volunteers are both divisional secretaries and caseworkers a disclosure check will be required.

Would you like to support those feeling socially isolated and lonely within the local serving community? Could you spare a few hours a week to organise group activities that bring people together?

If so, we would love to hear from you!

What is a Community Connection Champion?

The aim of the role is to promote connection by developing and facilitating social groups and activities within the local serving community.

Tasks will include planning group activities that are sociable and of interest to the community. It also involves coordinating and delivering sessions. You will receive training and have support from a dedicated project officer as you establish a variety of groups.

What difference will you make?

Armed Forces life can bring its challenges when a loved-one is deployed overseas, or a family must move to a new location. Some people can find themselves feeling lonely or socially isolated, they may struggle to meet and connect with new people due to their confidence, work commitments or because they don’t live in Service Family Accommodation.

Community Connection Champions will play a vital role in tackling these challenges by creating welcoming, engaging group opportunities that bring people together.

What will you be doing?

Although every SSAFA Team has different needs, below are the main activities of a Community Connection Champion:

• Creating and Planning: Working with the Project Officer to plan, develop and organise groups and activities that are best suited to their local serving community.
• Communication and Teamwork: Keeping in touch with the local Community Volunteer Coordinator and attending s meetings.
• Networking and Engagement: Reaching out with those who are interested in attending activities, providing support and encouragement for them to attend, including those who face barriers to attending.
• Facilitating group sessions: Delivering group activities in line with agreed plans, signposting attendees to external support as required and in line with SSAFA’s safeguarding policy and procedures.
• Recording and reporting on activities: Sharing activity plans with the SSAFA Project Team, tracking attendance, and encouraging attendees to complete the relevant paperwork to support Project reporting and development.

What about training and support?

• Volunteers will need to complete E-learning courses covering topics including GDPR and safeguarding plus a 1.5hr webinar which focuses on understanding the impact of loneliness and social isolation, what helps to reduce those feelings and the skills needed to develop and facilitate groups.
• Support from a dedicated Project Officer who will work with you to plan and develop the groups and activities.
• Support from your local Community Volunteer Coordinator and SSAFA’s Regional and Central Volunteer Operations colleagues.
• Access to a range of e-learning courses, resources and local opportunities to keep your knowledge and skills up to date.
• Regular meetings and events to learn and share information.
• Reimbursement of out-of-pocket expenses.
• Volunteers will be covered by SSAFA's Public Liability insurance while carrying out their role.

What can you gain from this volunteering role?

• Give back to the serving community
• Support people in your local serving community using your patience, time and life experience, helping them to build local connections.
• Support and friendship from your local SSAFA Serving Community Team and the wider SSAFA community
• Gain experience, training and skills that you can highlight on your CV and in job interviews, such as planning sessions, organising activities and group facilitation.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What are we looking for?

• Friendly and approachable people with great communication skills.
• Excellent understanding of the importance of boundaries and confidentiality
• Non-judgemental approach and alignment with SSAFA’s values
• Some experience of delivering groups sessions or team leadership is beneficial but not essential as training will be provided
• A willingness to adhere to all relevant organisational policies and procedures.

This role would suit someone who would like to make a regular weekly commitment of a couple of hours.

As this is a new initiative, we are keen to understand what works to support the local serving community. We expect groups to run in the evenings and weekends, as well as during the week.

A typical group might run once weekly for a 6-week period. Face to face sessions are likely to run in community venues such as community centres but we also want to explore how virtual groups can be used to support those who can’t access face to face sessions.

Please note this is a volunteer role and does not form part of any contract of employment. 

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.