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Page 12 of 49
Job description

ChildLine Foyle are currently recruiting for: Volunteer Counsellors, Email Counsellors and Switchboarders.

Could you be there for children?

At Childline, our free counselling service for children, a child contacts us every 25 seconds.

And thanks to our dedicated volunteers, who do a shift each week, we can offer support when it’s needed most.

To make sure it stays that way, we’re looking for more brilliant people who want to make a difference.

After you get trained and set up in your local base, you’ll be helping children and young people who need someone to talk to. Listening to them at first and then offering support, information, or practical advice.

Interested? Then get ready to take a life-changing step forward – for you and for children.

"Being there for young people feels fantastic."

– Omar, Volunteer Childline Counsellor


So who are we looking for?

While Childline is committed to training volunteers, applicants do need to meet certain criteria for this role. Can you demonstrate the following traits?

  • A genuine passion for helping children and young people.
  • The ability to identify and manage emotions (your own and other’s).
  • Good IT skills.
  • Good communication skills (written, oral and listening).
  • An empathetic and non-judgmental outlook.
  • The ability to work in a team.
  • A willingness to give and receive feedback.
  • Openness to learning.
  • Being able to maintain confidentiality.
  • Emotional resilience.

If that sounds like you, can you commit to a regular 4.25 hour shift for at least a year?


I can do a shift, but do I get training?

Yes. To prepare you for the role, you’ll do some initial training. It consists of 11 training sessions, including classroom modules, observations and mentoring.

I am interested, what do I do next?

If you are inspired to become part of the team:

  • Go to our website via 'apply'
  • Read about the roles available
  • Click ‘join us'
Additional documents
Counsellor Role Profile (.pdf)
Switchboarder Role Profile (.pdf)
Email Counsellor Role Profile (.pdf)
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Posted on: 29 August 2019
Closing date: 27 November 2019
Job ref: ECVF
Tags: Admin,Advice, Information
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