Advice, Information Volunteer Roles

Minimum 6 months / 17.5 hours (various days & minimum 1 day per week)

Ref PER-233

Are you a proactive, collaborative and compassionate individual with an understanding of providing support, advocacy, advice and guidance and the ability to communicate this knowledge in a variety of ways? Looking for a highly rewarding volunteer opportunity?

If so, St Giles Trust has an exciting opportunity for a highly motivated Volunteer to join us as a Peer Advisor and to provide vital support, guidance and advice to our clients.

About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this key role
Our successful candidate will initially meet clients and develop an action plan, ensuring you complete action plan paperwork, while also discussing other support needs and signposting, if required, to other agencies. We will also rely on you to provide mentoring for the client in a positive manner and to support placements to help clients reach their individual specific goals.

Working alongside all other agencies to build professional relationships and to look at additional support from other agencies is an essential part of this volunteer role, as are ensuring you follow all health and safety policies and procedures and liaising with – and keeping fully informed – the St Giles Peer Advisor Coordinator.

What we are looking for

• Be willing to undergo training for the role of Peer Advisor, including a Level 3 certificate in Advice and Guidance, policies and procedures induction, and additional specialist sessions appropriate to placement.
• The ability to write reports and action plans (training given).
• Able to work on own initiative and to fellow instructions when required.
• Have a sound understanding of the issues faced for the clients.
• The ability to calculate risk and implement safety procedures when engaging with clients.
• Excellent interpersonal, relationship-building and communication skills, both verbal and written.

In return, you can expect a generous flexible working, a mentoring programme, an advice and counselling service, and much more.

Please note St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be conducting an Enhanced Adult & Children with Child Barred list DBS.

To apply, please visit our website via the ‘Apply’ button. 

Closing date: 11pm on 02 May 2024.

We are an equity and inclusion-confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi-heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

Job Title: Trustee (3 roles) – with one or more areas of core expertise 

Responsible to: The Board of Trustees

Salary: Non-salaried post 

Level of commitment required: 4 Main meetings a year (evenings) and 1 full day.  The member may also be linked to a sub-committee who meet prior to each main meeting. Additional time may be assigned to visit staff and the offices and for reading and additional research. 

Genuine Occupational Requirement: Must strongly align with the charity’s Vision, Mission and Values. 

TECHNICAL EXPERTISE

The Baca Charity is currently looking for Trustees with expertise in at least one of the following areas: 

• Property /social housing expertise including an understanding of housing law, regulations and property market/trends.
• Education – access to education, apprenticeship, progression to FE or HE education to facilitate development of opportunities to support vulnerable people towards employment / entrepreneurship. Safeguarding of children, young people and vulnerable adults.
• Relational Fundraising and Financial Governance.

PERSON SPECIFICATION 

Knowledge 

• Good understanding of the role and function of a Charity Trustee role
• Expert in specific area of Charitable Operation (see areas of Technical Expertise listed in Job Description above)
• Good understanding of the nature of challenges and or opportunities linked to the work carried out by Baca is desirable.
• An understanding and acceptance of the legal duties, responsibilities and liabilities of trusteeship 

Experience 

• Lived experience as an individual who has sought refuge, been trafficked and experience of the immigration system is highly desirable.
• Experience of being a Trustee in charitable organisation is desirable but not essential. 
• Experience of working in teams, contributing to strategic decision making in a group is desirable.

Skills and Abilities 

• Strong ability to think strategically is essential
• Ability to communicate your ideas verbally and in writing to other board members 
• Ability to relate to others with cultural sensitivity 
• Capacity for self-reflection and active learning is essential.
• Ability to work in a team 
• Ability to analyse information, make decisions and influence others 

 Personal Qualities 

• Ability to behave in line with values of the organisation and therefore a strong role model that represents Baca with integrity is essential.
• Be willing to undertake training in the role is essential.
• A team player, able to encourage and maintain focus during periods of pressure.
• Commitment to equal opportunities and diversity in the workplace.
• A willingness to meet the minimum time commitment 
• Qualities of Integrity, Selflessness, Objectivity, Accountability, Openness, Honesty and Leadership is essential.
• Motivated by compassion.
• An ability to think strategically. 
• Good, independent judgement.
• Ability to think creatively.
• Willingness to speak their mind.
• An ability to work effectively as a member of a team and to take decisions for the good of Baca.
• Capacity for self-reflection and active learning 

Applicants must be willing to undergo a Disclosure and Barring Service (DBS) check. 

LEVEL OF COMMITMENT 

All trustees are required to attend quarterly evening and one full day Board meetings.  Board meetings usually take place at the Baca main office, Loughborough, Leicestershire. As appropriate, meetings could also take place virtually.

In addition to reading papers and preparing for meetings/conference calls, Trustees may be called upon for specific advice if they have particular expertise in a given area. 

According to their individual skills and experience, Trustees may also be invited to serve on Baca’s Finance or Staff & Young People Wellbeing Committees or on ad-hoc Working Groups. Committees meet quarterly, usually in advance of Board meetings. 

Further details of the role are contained in the Recruitment Pack.

Amazing, giving, inspiring and awesome are just a few of the words we would use to describe our volunteers.

Our volunteers play an integral part in the services we provide and the people we support. If you are looking for a rewarding role where you will really make a difference whilst gaining experience along the way, then join us here at Rethink Mental Illness.

About the role

We are looking for Peer Group Facilitators (Black, Asian and minority ethnic communities) to support our Community Services in Bristol.

You will be based at St Pauls and, ideally will be able to commit one and a half hours per week to volunteering (14:30 to 16:00 on Wednesday's)

This role is dedicated to providing a safe space for people to discuss the impact of racism. You will be allowing the participants to lead the group and discuss change that could come about through different organisations - for example, how can organisations (mental health organisations/charities) change things to better support people.

You will receive training and regular supervision to ensure you feel confident in your role. You can read more about the benefits of volunteering on the full advert on our website.

About the service

Our service is dedicated to delivering a high-quality service that focuses on supporting individuals to achieve goals. The aim is to improve the lives and support independence for those living with a mental illness. The Bristol Services team includes a Service Manager, Recovery Coaches, a Digital Officer, a Group Development Coordinator, a Community Development Worker and a Peer and Volunteer Coordinator.

What you will be doing as a Peer Group Facilitator

• Engaging with group members
• Keeping the group focused
• Welcoming people into the space
• Facilitating the space and allowing participants to lead

What will make you a great fit for this role?

• Being non-judgmental and open minded
• Passionate about tackling racism
• Understanding the importance of confidentiality
• Being able to empathise

Who are we?

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”

We welcome applications from everyone, applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer/Questioning+ (LGBTQ+), people with a disability, or those from Black, Asian and Minority Ethnic (BAME) backgrounds are actively encouraged to apply. We are proud to have also been awarded Disability Confident employer status. We have an ambition of becoming an anti-racist organisation and we recognise there is more to do in ensuring our recruitment is fair and inclusive, which is why we are recruiting new roles in helping us to achieve this.

Amazing, giving, inspiring and awesome are just a few of the words we would use to describe our volunteers.

Our volunteers play an integral part in the services we provide and the people we support. If you are looking for a rewarding role where you will really make a difference whilst gaining experience along the way, then join us here at Rethink Mental Illness.

About the role

We are looking for a Criminal Justice Volunteer (BME) to support our Bristol Community Service in Bristol. You will be based at St Pauls and, ideally, you will be able to commit one and a half hours per week to volunteering (14:30 to 16:00 on Tuesday's)

This group is a female only Black, Asian and minority ethnic criminal justice group aimed at women who have had experiences of racism in the criminal justice system. You will be facilitating the group and allowing the members to lead the conversation and speak about their experiences. Through facilitating the group, it is your responsibility to keep the conversation focused. You will also help the group to discuss changes that the members may want to see within the criminal justice system, and how this change can be implemented. Within this role, confidentiality is extremely important so you will be expected to share this value with the group.

You will receive training and regular supervision to ensure you feel confident in your role. You can read more about the benefits of volunteering on the full advert on our website.

About the service

Our service team is dedicated to delivering a high-quality service that focuses on supporting individuals to achieve goals. The aim is to improve the lives and support independence for those living with a mental illness. The Bristol Services team includes a Service Manager, Recovery Coaches, a Digital Officer, a Group Development Coordinator, a Community Development Worker and a Peer and Volunteer Coordinator.

What you will be doing as a Volunteer Group Facilitator Criminal Justice

· Keeping the group focused

· Remaining non-judgmental

· Comfortable engaging with women, provide a welcoming, authentic, and positive experience for all, being inclusive and embracing diversity

· Due to the nature of the group, you must identify as female to volunteer for this role

· Helping to set up the space and welcome people in

· Understand the importance of confidentiality

What will make you a great fit for this role?

· Passionate about the criminal justice system

· Passionate around tackling racism and inequality

· Experience of working in/facilitating a group

Who are we?

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”

We welcome applications from everyone, applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer/Questioning+ (LGBTQ+), people with a disability, or those from Black, Asian and Minority Ethnic (BAME) backgrounds are actively encouraged to apply. We are proud to have also been awarded Disability Confident employer status. We have an ambition of becoming an anti-racist organisation and we recognise there is more to do in ensuring our recruitment is fair and inclusive, which is why we are recruiting new roles in helping us 

We have a new volunteer opportunity based at Rotherham Probation Office, supporting the Change Grow Live Dependency and Recovery team. We are looking for individuals that have an understanding of the issues faced by the people we support. You'll be passionate about supporting others to change the direction of their lives, grow as individuals, and live life to its full potential.

As a Criminal Justice Dependency & Recovery Volunteer, you will work closely with our Dependency and Recovery Coordinators and Prison & Probation Services to deliver a range of tailored activities to adult males who are on probation.

You will assist in delivering drug and alcohol interventions and encourage motivation to support the person on probation to achieve their goals around their substance misuse and offending behaviour.

As a Change Grow Live volunteer you will be part of a supportive team and receive comprehensive training and guidance to develop within the role.

Key Activities:

• Support the D&R Coordinator to deliver recovery focused interventions including drug, alcohol and harm minimisation, offending behaviour, consequential thinking and developing positive coping strategies

• Support in key-working and group sessions

• Work in partnership with and build professional relationships with external organisations, e.g. Probation, Prison and Recovery Services

• Build therapeutic relationships with the people we support

• Empower the people we support to achieve their ‘Action Plan’ goals

• Motivate the people we support to engage in recovery activities within Change Grow Live, Probation and the wider community

• Research and signpost the people we support to Asset Based Community Services e.g. food banks, mental health services, housing, mutual aid

• Remind and empower the people we support to attend appointments and groups

• Input data on to IT systems

• Support the D&R Coordinator at events to promote and provide information about the D&R service

• Collect and collate feedback from the people we support using our services 

• To be the first point of contact for the Mind in Somerset in North Somerset in the Citizens Advice offices

• To provide emotional listening support sessions on a short-term basis

• To effectively signpost clients to longer-term support either through Mind in Somerset services or partner providers in the area

• To be able to work within your level of capability and training, identifying opportunities to link in with other support available.

• To maintain records on our computer system of all appointments attended

• Answer the telephone and support general administration including responding to e-mail queries. 

• To respond to email inquiries that may come through our main website offering virtual navigation to appropriate support.

• Providing service users with a signposting and information 

• Basic administrative support as required e.g. photocopying, scanning, and making phone calls.

• Effectively take and distribute messages to relevant project leads 

• To attend the organisation update meeting 

• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues 

• To adhere to all volunteer policies of the organisation. 

• There may be other duties required of our volunteers from time to time. 

• To support the Community Day facilitator on a Friday afternoon in a creative session designed to reduce isolation and create opportunities for connectivity and conversation amongst Peers.

Job title: Grief in Pieces – (Lived Experience) Volunteer  

Responsible to: Grief in Pieces Volunteer and Peer Coordinator 

Hours: Available Monday – Friday  

Location: Remote  

We are seeking a Lived Experience Volunteer to become part of our Grief in Pieces service. By joining Grief in Pieces, you’ll be helping to support others bereaved by suicide. You will play a role in creating positive change by sharing your experience and will make new connections with people with shared experiences.   

About Mind in the City, Hackney and Waltham Forest:  

We are a multi-disciplinary provider of specialist mental health services and a part of the Mind Federation.   

We promote both recovery from ill health for people with recurrent and enduring mental health difficulties and early intervention for those at risk of developing mental health issues, or who struggle with common mental health conditions.   

We currently support around 5,000 people a year through a variety of services focusing on psychological, social, economic and workplace wellbeing, and support minoritised communities.   

 Our values are:  

Connected: Creating a compassionate and supportive community.     

Fair:  We strive for equity- no-one's needs should go unmet.  

Brave: We walk with people, offering help by doing what works - proven or new  

Working with Mind CHWF means you’ll be part of a dedicated, passionate, and professional workforce who cares about the work they do and make a real difference to the lives of the people in the City of London, Hackney, and Waltham Forest.  

We are committed to actively becoming anti-racist in everything we do. This is a critical priority for Mind CHWF. We embrace diversity and understand that being an inclusive organisation that recognises different perspectives, will enable us to provide excellent services.   

We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.   

Those with lived experience of Mental Health are encouraged to apply.  

Value-based Recruitment:   

We know that for various reasons, not everybody who can successfully perform in a role, performs their best under traditional interview/selection procedures. We are therefore seeking ways to breakdown further barriers in our recruitment & selection process.   

Shorted-listed candidates will be provided with some questions to help them prepare for the interview.   

How to apply:   

For more information on the vacancy and how to apply, click the ‘Apply’ button - Please note that we are unable to consider incomplete applications.   

The closing date is by 3rd May 2024, however, please do not delay applying as this advert may close before the stated deadline if we find a suitable applicant for the role.  

We are a disability confident employer. All applicants with a disability, who meet the minimum essential short-listing criteria are guaranteed an interview. If this applies to you, please let us know in your application.  

Your privacy and the security of your data is our top priority. Please take a moment to read through our applicant’s privacy notice.  

Voluntary role
Responsible to: Chair of Trustees
Base: the Board works remotely 

Main Responsibilities and Duties

• Ensure that SEED and its representatives function within all legal and regulatory frameworks continually striving for best practice in governance.

· Comply with SEED’s Code of Conduct and policies, providing leadership on its value base and organisational behaviour, including safeguarding, human resources and financial management.

· Work alongside fellow Trustees and the Senior Management Team in developing SEED’s strategic direction, promoting and developing this through good governance and clear strategic planning. To evaluate progress made towards achieving the strategic objectives.

• Ensure that SEED operates within its Charitable Objectives and organisational strategy in order that its work remains focussed and makes the greatest impact to those it serves.

• Actively contribute to the development of SEED’s business plan, monitoring and evaluating performance against agreed objectives.

• Prepare for and participate fully in board meetings reviewing all reports coming to these meetings.

• To undertake training when required.

• Use any specific skills, knowledge or experience to help the Board of Trustees reach quick and sound decisions and participate in sub-committees.

· Support the recruitment of senior staff and offer on-going support and monitoring of their work.

· Assist in the recruitment, on-boarding and support of new Trustees when required.

· Act reasonably in decision making and leadership of the organisation and manage risks with a considered, proportionate and balanced approach.

· Maintain sound financial management of SEED’s resources, ensuring expenditure is in line with the organisations’ objects and that assets are protected and managed to ensure the proper investment of the charity’s funds.

· Act as a counter-signatory on charity cheques and any applications for funds.

· Ensure the effective and efficient administration of SEED including having appropriate policies and procedures in place. These policies and procedures are reviewed and signed off by the Trustee Board.

· Ensure that SEED has robust safeguarding policy and procedures in place and that safeguarding is embedded across the organisation

· Safeguard the good name and reputation of SEED, acting in the best interest of the charity, staff and beneficiaries at all times.

· Promote the work of SEED externally seeking opportunities that might further the work and visibility of the Charity.

·  Support the Managing Director in leading the Charity, providing advice and practical help and participating in their annual evaluation.

· Maintain absolute confidentiality about all sensitive or confidential information received through carrying out the duties of a Trustee.

· Remain open and accessible to SEED’s staff through occasional communication and site visits.

Accountability:

As a Trustee you are responsible and liable for the governance and functioning of the charity and are accountable in varying degrees to a variety of stakeholders including: service users, members, funders, the Charity Commission, and Companies House.

SEED Trustees should uphold the fiduciary duty required of all charity trustees to act in the best interests of both current and future beneficiaries of the charity, being held personally liable for any breach of that duty.

Support regarding this is given by fellow Trustees, the Managing Director and the Senior Management team.

Required skills & experience:

The successful applicant will:

• Demonstrate a passion for and sound knowledge of development and/or conservation issues facing least developed countries such as Madagascar.

• Demonstrate sound knowledge and keen interest in at least one of SEED’s core areas (community health; sustainable livelihoods; environmental conservation) or in a key functional area (management, finance, marketing).

• Have a reasonable level of understanding of legal, financial, audit and other regulatory requirements of a charity, ideally through experience as a trustee.

• Show commitment to SEED and have sufficient time and willingness to contribute effectively to board proceedings and sub committee work.

• Be able to make quick and sound decisions based on an analysis of information presented to them.

• Have the confidence to both advocate for or challenge ideas and can remain independent of any influence from other organisations or individuals.

• Be able to work effectively as a member of a team and independently.

• Demonstrate an understanding of and commitment to SEED’s Code of Conduct and values and be a good ambassador for the organisation at all times.

• Demonstrate the ability, social skills and confidence to give clear guidance and support to other Trustees or members of staff in respect of the philosophy and procedures of SEED in order to protect the reputation of the NGO.

• Be able to work to and advocate for all of SEED’s policies and procedures, working within SEED’s Code of Conduct, safeguarding those that SEED works with and reporting any concerns appropriately.

• Have empathy with those living and working in a developing country with the ability and desire to work with teams from different economic and cultural backgrounds.

• Have excellent listening and verbal communication skills and a flexible and patient attitude.

We invite you to participate and develop your professional and human capabilities in a project of immersion and study of the reality related to the Human Rights of people and families displaced by political violence and their situation of extreme poverty in the Peruvian Andes, especially women. . and children, many of these families, especially children, suffer from health-related problems and malnutrition, lack of educational opportunities and very low self-esteem as a consequence of their social and cultural stigmatization in addition to the lack of job opportunities for their parents.

We intervene directly in these areas and communities, with a holistic approach and carrying out direct social work, our methodology is direct contact with these families and people

We are carrying out research on human rights and gender issues, socioeconomic studies and the impact of the dominant modern culture on the rights and cultural traditions of these people, in addition to carrying out numerous case studies as well as activities related to education, cultural revaluation, gender violence and others

 WE OFFER:

• Option for accommodation in a private room in the organization's house.
• Healthy basic foods and exchange of national or international dishes, local food options upon request.
• Basic work materials.
• Improve your level of Spanish with practical courses from basic Spanish to advanced Spanish
• Personalized advice and tutoring 24 hours a day by members of the organization
• Every weekend there are excursions, campsites and expeditions to many beautiful and enigmatic places, as well as tourist places in the Andes, the jungle of Peru. They are non-commercial trips. There is no additional cost to accompany or guide you.
• Wi-Fi Internet access.
• Work and integration in a very united multicultural team.
• Total sociocultural immersion, living reality and real native culture, interacting with people from the communities, visiting museums, fairs and native markets or participating in celebrations that we organize together to achieve the organization's objectives.
• Learn and experience ancient Andean spiritual and healing traditions (optional) and is intended for interested individuals only.
• Possibility of holding a paid position in the organization, fundraising, teaching courses, etc. They are paid activities.

REQUIREMENTS:

• minimum age: 18+ years.
• have an open, tolerant and positive mentality.
• It is very important to have skill and patience when dealing with young children (5-9 years).
• possess native English or advanced level of English.
• Fill out and send the Application form found on our website
• (optional) skills or interests related to yoga, fitness, holistic energy health, and related spiritual philosophies.
• Highly motivated person who accepts facing challenges.
• ability to work and integrate into a multicultural team.
• (optional) have some level of Spanish.
• Although anyone can apply for the Volunteer position, the internship is aimed at students or university graduates or those with technical training.
• contact or communication via Skype, WhatsApp or social network.

COST:

There is no cost to volunteer with our organization.

Accommodation:

option of accommodation in the organization's home at a low price, 50% discount or exemption from this contribution for accommodation from the second month of participation to those participants who have good social work and integration into our work team. (for more details see the accommodation option on our website)

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered. 

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.