Advice information volunteer volunteer roles

Role Title: Advice and Information & Signposting Volunteer 

Weekly Hours: Minimum 4 hours per week

Expenses: Expenses are compensated where applicable such as travel 

Commitment: At least 6 months 

Responsible to: The Service Navigation Lead

Project overview: 

The Information, Advice & Guidance (A&G) Service sits within our Mental Health Support Services (MHSS) team. It provides residents with accurate information, advice and signposting, helping people to find the right support, at the right time, while ensuring safe and consistent service delivery. 

This is a non-crisis service. Volunteers are not expected to provide counselling, befriending, or personal opinions. Instead, volunteers help callers by listening empathically, providing factual information from approved sources, and signposting to the most appropriate services under the guidance and supervision of the Referral & Access Lead (RAL). 

Mind in Kingston is a local charity supporting people with mental health issues and campaigning to raise awareness of mental health in Kingston and surrounding areas. We are affiliated with National Mind but operate independently across the Borough of Kingston upon Thames. 

Volunteers play a vital role in ensuring the accessibility and effectiveness of this service. We welcome volunteers from all walks of life — whether or not you have lived experience of mental health issues. You will receive structured training, ongoing supervision, and be part of a supportive and inclusive team that values your time and contribution. 

Main purpose of the role: 

• To provide confidential, accurate, and consistent information and signposting to people contacting Mind in Kingston’s A&G service by phone, email, or web enquiry. 

• To offer empathic listening and practical information within defined role boundaries. 

• To help individuals access the right service or source of support, internally within Mind in Kingston or externally through local and national organisations. 

• To ensure all enquiries are recorded accurately using the web-based enquiry form and handled in line with data protection and safeguarding policies. 

• To escalate all risk or safeguarding concerns immediately to the Referral & Access Lead. 

Tasks will include: 

• Answering incoming telephone calls, emails, and online enquiries during allocated shifts. 

• Providing information and signposting based on verified sources such as Mind in Kingston’s signposting directory and local service guides. 

• Logging all enquiries accurately using the online enquiry form. 

• Conducting call backs as directed by the Referral & Access Lead. 

• Escalating any safeguarding, crisis, or risk concerns immediately following Mind in Kingston’s escalation protocols. 

• Researching and maintaining up-to-date knowledge of local and national services. 

• Participating in regular supervision, debriefs, and team meetings. 

• Maintaining confidentiality, professionalism, and clear boundaries at all times. 

Boundaries and Role Parameters 

To ensure safe and high-quality service delivery, volunteers must: 

• Not provide counselling, therapy, or befriending. 

• Not give personal opinions or advice — all responses should be factual and guided by verified resources. 

• Not manage crisis situations independently any indication of risk or crisis must be escalated to the Referral & Access Lead immediately. 

• Work only within designated service hours and communication channels. 

• Follow data protection and confidentiality policies at all times. 

This ensures volunteers are supported and protected, and that all service users receive safe, accurate, and appropriate information. 

What you will receive in return: 

• Training in skills that will include mental health awareness and boundaries. 

• Training in adult safeguarding and local procedures. 

• Training for any other skills as identified by yourself and your supervisor. 

• Regular check-in with your supervisor, reflective supervision, and managerial support. 

• An opportunity to learn new skills and develop existing ones while being a part of a supportive team at Mind in Kingston. 

• Reimbursement of reasonable expenses. 

• Professional references upon completion. 

What we expect from you: 

• Commitment to a minimum of 6 months volunteering. 

• Completion of all required training prior to taking calls or enquiries. 

• Adherence to Mind in Kingston’s policies, including: 

• Confidentiality and data protection 

• Safeguarding 

• Health and safety 

• Equal opportunities 

• A calm, empathetic, and non-judgemental approach to all service users. 

• The ability to communicate clearly and sensitively with people who may be experiencing distress. 

• Willingness to engage with supervision and feedback. 

• Safe handling and return of any equipment issued. 

• If volunteering from home, ensuring you have a confidential and private space from which to work. 

Application Process: 

• Two references (one from a professional contact) are required. 

• An enhanced DBS check is necessary. 

• An Interview

• Completion of mandatory Onboarding, Induction and training process

We ask volunteers for two references, one of which must come from a professional connection such as a current or previous employer or a tutor. You will also need to undergo an enhanced DBS (Disclosure and Barring Service) check, as you will be working with vulnerable adults.

Safeguarding Panel Member
Volunteer role

3-year term

Location - The post-holder will be expected to participate in regular Panel meetings, held on a quarterly basis. Some meetings will be online, while others may be held at the Provincial Office at Callaghan Square, Cardiff or another suitable venue to facilitate travel by Panel members from across Wales. Expenses will be reimbursed to cover the cost of travel.

Hours - Meetings are normally scheduled for 2 to 3 hours. In addition, a further 2 to 4 hours reading time may be required to peruse meeting papers and casework in advance of discussion. Papers are circulated a week in advance of meetings.

The Representative Body of the Church in Wales is the national administrative body of the Church in Wales. We have an exciting opportunity for a Safeguarding Panel Member to provide independent scrutiny and expert advice in relation to Provincial safeguarding casework, including responses to concerns relating to clergy, church officers and employees of the Church in Wales, support for survivors, safeguarding risk assessment and offender management.

Additionally, the Panel Member will be required to review and make recommendations to Bishops made by Provincial Safeguarding Officers in respect of casework and safeguarding risk management.  (The committee does not hold decision-making responsibility for safeguarding concerns and risk management but exists to provide quality assurance of the response to safeguarding casework within the Church in Wales). 

We believe that safeguarding is everybody’s responsibility, and that good safeguarding must be at the heart of all that the Church in Wales does.

The successful candidate will provide strong, and informed advice to our organisation and bring a breadth of experience and specialist knowledge that helps protect our staff and congregation.  We are therefore looking to recruit a person with experience within statutory safeguarding organisations.

If you can think at a strategic level, quickly absorb complex information, and be decisive in your decision making, why not apply to be a panel member.

The successful candidate will be required to complete a satisfactory Basic DBS check.

Closing date: 30 January 2026 at 10:00am

Interview Date: 11th February 2026 via M/S Teams

TO APPLY:Please complete an application form which can be donwloaded from the Church in Wales website.

Action for Refugees in Lewisham (AFRIL) is a dynamic local charity established in 2006. We support asylum seekers, refugees, and vulnerable migrants, to lift themselves out of poverty and rebuild their lives in the heart of our community. We provide both crisis support to meet immediate need, and longer-term, flexible programmes to tackle the underlying problems that lead people to be in crisis.

We are a team of 15 majority part-time paid staff (9 FTE) and over 100 volunteers. AFRIL works with residents in Lewisham, Greenwich, Southwark, Bexley and Bromley. In the last 12 months AFRIL has supported over 750 individuals. 

AFRIL’s Casework and Advocacy Team provides complex casework and legal interventions in the areas of housing and homelessness, Asylum Support, Benefits, No Recourse to Public Funds and Community Care. AFRIL also offers community activities to the residents of a local Asylum Support Hotel. Activities are arranged in situ at the hotel, as well through trips and outings.

Your duties will include:
Community Activities Volunteer
● Arrive promptly to support AFRIL staff to set up the Community Activitysession which, depending on the day, could include:
    ○ Arts & craft activities
    ○ ESOL / english conversation practice
    ○ It is also possible you will support a group on an outing to amuseum, to AFRIL’s Allotment of Refuge or to another location.
● As a volunteer, your role during these activities will involve supporting the staff to deliver the relevant activities, and will specifically include:
    ○ Engage all participants in a warm and friendly manner, making all feel welcome and involved
    ○ Support new participants to complete the registration forms, and log attendances on the register
    ○ Putting out resources, materials, games and actively support participation in such activities
    ○ Arranging and distributing food and drink to members
    ○ Helping the group to navigate safely if out on trips

Outreach Volunteer
● Arrive promptly at 12.15pm to support AFRIL staff to set up the Outreach Advice session.
    ○ Welcome clients to the drop in, provide an overview of how AFRIL can support, record basic information to pass onto AFRIL caseworkers
    ○ Oversee a queue system of those seeking advice from Caseworkers
    ○ Provide clients with refreshments, build rapport and field basic questions about the outreach session whilst clients are waiting

Duties for both roles also include:
● Undertake comprehensive training (including safeguarding training) to support you in carrying out your volunteer role.
● Uphold AFRIL’s values when working alongside staff, volunteers and clients, and follow AFRIL’s policies and procedures at all times.
● Be vigilant of any safeguarding concerns and report these swiftly to AFRIL staff.

AFRIL’s Community Activities & Outreach Volunteer will have the opportunity to volunteer at AFRIL’s Community Activity sessions (weekly) and Outreach Advice sessions (fortnightly). The volunteers will provide friendly and professional support to participants, collect basic information and support AFRIL staff where appropriate. 

Our volunteers are crucial in supporting AFRIL staff to obtain the best outcomes for our clients, and this role will provide you with valuable insight into the immigration system and its many challenges.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

We have an exciting opportunity for a new Treasurer to join our board.

As Treasurer, you will work alongside our Finance Manager, the finance sub-committee and our trustee board to oversee the financial strategy and risk management processes of our organisation, to ensure its financial viability and legal compliance. To apply, you must have some financial qualifications (or relevant experience) and have some knowledge or experience of charity finances, fundraising, financial consequences and pension schemes.

Working with the Finance Manager, finance sub-committee (including the CEO) and trustee board, the Treasurer will oversee the financial strategy and risk management processes of the organisation, to ensure its financial viability and legal compliance.

We want our board to have a diverse range of experiences and backgrounds, so if you think you’re not a typical Trustee, then you might be just what we’re looking for!  You'll need commitment and enthusiasm to help us shape the work and strategic direction of our forward-thinking charity.

Becoming a Trustee offers a great opportunity to gain experience in leadership, governance and strategy, and is a wonderful way to give something back to your local community - some employers may even give you time off to volunteer.

Citizens Advice Winchester District provides free advice to over 5,000 local people each year, many of whom are in desperate and extremely challenging situations and have nowhere else to turn.

We look forward to hearing from you!

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

Single Parents Support and Advice Services is a Charitable Incorporated Company with over 35000 members UK wide. 

Our charity founder and director, Nicola Booth, took the initiative to set up SPSAS in 2012, with the purpose to reduce isolation, loneliness, and to promote equal and fair treatment amongst Single Parents and their Children. We also aim to help, advise and support single / lone parents by giving them access to support and services that they normally would not be able to access for varied reasons. We try to eliminate the stigma attached to being a single parent in society, within all ethnicities across the UK. 

Our charity runs solely on donations and all members of our charity, including the director are currently working on a non-paid voluntary basis. Despite these hurdles, we feel we have made a positive impact with our services. 

We are looking for a solicitor or barrister to occasionally supervise our legal student advisors currentlystudying LPC/BPC. The role is based remotely

Key Responsibilities:

Your duties will include, but are not limited to, will include the supervision of students carrying out legal work, including some legal advice activity, 

Essential

·Be a qualified solicitor/barrister with experience of family law and various other laws;

·Have a valid practice certificate 

·Commitat least 1 day a week for a minimum 3-month period

·Have an enthusiasm for working with students;

·Have proven networking and public speaking skills;

·Be dedicated to providing a stimulating learning environment for students;

·Have a demonstrable commitment to pro bono, ideally through pro bono work or volunteering;

·Have an understanding of and commitment to the roles of both clinics and pro bono in the provision of legal services;

·Have excellent organisational and management skills;

·Have excellent verbal and written skills and ability to convey complex information in an accessible way;

·Be able to work under pressure and meet deadlines ;

·Be able to prioritise tasks;

·Be able to work as part of a team;

·Be able to use computer and information technology;

·Demonstrate enthusiasm, initiative and motivation

We hope we have caught your interest and very much appreciate it if you would agree to become a volunteer for SPSAS.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.