Volunteer Admin Support

About us:

Business Launchpad (BLP) is an enterprise charity based in Tooting, in the London Borough of Wandsworth. We support young people aged 18 to 30 to start and grow their own businesses, access employment, and build skills for economic independence.

Our core programmes are:

•      Pathways, our flagship 12-week enterprise cohort programme, guiding young people from idea to early-stage business.

•      Business Lab, a 6-week pipeline programme for young people exploring enterprise as a route forward.

•      Career Connect, our annual employability fair connecting young people with employers and opportunities.

About this Volunteer role:

Location: Tooting Works, Tooting, London SW17

Duration: Minimum 4 weeks, up to 12 weeks (flexible by arrangement)

Hours: Part-time or full-time by arrangement

Remuneration: Volunteer

This role sits within our Programmes and Delivery team. You will work alongside our Programme Coordinator on the recruitment, onboarding and administrative tasks that keep our programmes running day to day.

It is a practical role with real responsibility. You will see how a charity programme team works from the inside, including how we bring young people onto our programmes, track their progress and stay in contact with partners and referrers.

What You Will do:

Recruitment and Participant Outreach:

•      Support recruitment campaigns for Pathways and Business Lab across digital channels.

•      Help manage the enquiries inbox and respond to initial expressions of interest.

Onboarding and Administration:

•      Help prepare and send out welcome packs, joining instructions and programme information.

•      Assist with collecting participant documents, consent forms and eligibility evidence.

•      Help communicate session timetables and any changes to participants.

Programme Administration:

•      Help prepare session materials, including printing, digital uploads and room or resource coordination.

•      Maintain recruitment progress tracking spreadsheets.

•      Assist with gathering participant feedback to support our monitoring and evaluation.

Communications Support:

•      Provide day-to-day administrative support to the programme team, including sending emails, texts messages and making phone calls with programme participants.

•      Follow up new leads for programme interest and support with discovery chat bookings and follow ups.

What We Are Looking For:

You do not need previous charity experience. We are looking for someone reliable and well organised who genuinely wants to support young people. We will give you the training and supervision you need to do the role well.

Essential

•      Good organisational skills and attention to detail.

•      Clear written and verbal communication skills.

•      Confident using Microsoft Office (Word, Excel, Outlook) or Google Workspace.

•      Able to handle sensitive information with care and discretion.

•      Happy to ask questions and take initiative when needed.

•      Commitment to equity and inclusion and to supporting young people from all backgrounds.

Desirable

•      Some experience or interest in the charity, education or public sector.

•      Experience supporting events, recruitment or communications work.

•      Some knowledge of the challenges young people face in finding work or starting a business.

What You Will Gain

By the end of your placement, you will have:

•      First-hand experience of how a funded charity programme is planned, recruited and delivered.

•      Practical experience using a CRM system (Salesforce) and a Learning Management System.

•      Stronger skills in participant communications, data management and programme administration.

•      A good working knowledge of the youth enterprise and employability sector in London.

•      A reference from Business Launchpad on completion.

•      Access to the BLP alumni network and future opportunities where relevant.

Volunteering Arrangements

The placement is based at Tooting Works in South London. Some tasks may be done remotely, depending on the stage of the programme cycle, and this can be agreed with your line manager.

We ask volunteers to commit to their agreed hours and to give notice if they cannot attend. We will agree a schedule at the start that works for both of us.