Compliance quality volunteer volunteer roles

OVERALL PURPOSE

Overall Responsibility for Co-ordinating the service delivery and impact measurement of a chosen WFRC Project on a day-to-day basis.

This is an exciting and unique opportunity to be instrumental in the growth and development of a fast-growing women & children’s charity. We are looking for someone to be an integral part of our team by ‘masterminding’ all aspects of running a chosen community project.

With your positive approach, you will enjoy working proactively and have the ability to juggle multiple tasks and respond to the day to day needs of the programme. You will be a confident communicator with the ability to build rapport and get conversations going with a wide range of people. You will lead and coordinate a team of volunteers in the implementation and provision of a responsive, high quality and service user-focused project. Please note that this is an unpaid voluntary role, however, volunteer expenses will be covered for the right candidate.

 OPERATIONAL TASKS

Project Implementation & Delivery:

· Collaborate with stakeholders to define project scope, objectives, and deliverables.

· Develop detailed project plans, timelines, and resource allocations to guide project execution.

· Lead project team and facilitate effective communication and collaboration among team members.

· Assign tasks, set priorities, and ensure that project milestones and deadlines are met.

· Identify potential risks and obstacles to project success and develop mitigation strategies.

· Coordinate the allocation of resources, including budget, personnel, and materials, to support project activities.

· Optimise resource utilisation and identify opportunities for cost savings or efficiencies.

· Communicate project status, updates, and outcomes to internal and external stakeholders.

· Establish and implement quality assurance processes to ensure that project deliverables meet established standards and requirements.

· Maintain accurate and up-to-date project documentation, including project plans, schedules, budgets, and reports.

· Prepare and present project status reports, dashboards, and presentations to senior management and stakeholders.

 Volunteer Management:

®  To oversee recruitment, induction and training of all new project volunteers.

®  To supervise, performance manage, appraise and support the professional development of project volunteers.

®  To communicate regularly with volunteers via phone, emails, and other means of communication.

®  To manage and authorize volunteer expenses.

®  To recognize and appreciate volunteers’ efforts.

Evaluation, Monitoring & Performance:

® To set up monitoring and evaluation systems and ensure volunteer compliance.

® To produce quarterly and ad hoc performance reports.

® To monitor performance regularly, taking action where under-performance is identified in liaison with management.

Personnel & Training & Communication:

® To identify training needs and undertake "in-house" and external training as requested and approved by line manager.

® To develop one’s own professional growth with input from line manager.

SPECIFIC COMPETENCIES

Essential Skills & Experience:

· Strong understanding of project management methodologies, tools, and best practices.

· Excellent written & verbal communication, leadership, and interpersonal skills.

· Ability to work effectively in a team environment and collaborate with diverse stakeholders.

· Strong problem-solving and decision-making abilities, with a proactive and results-oriented mindset.

· Experience in the non-profit sector or with social impact projects is preferred but not required.

· Strong office administration skills, with experience in overseeing office operations.

· Ability to manage multiple priorities, work independently, and meet deadlines.

· Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Access).

Role Purpose

This is a senior volunteer leadership role designed to provide strategic and operational resilience across the department.

The Deputy Head works across both the Ethics Team and the Research Reporting Team, ensuring that ethical standards, research integrity and high‑quality reporting are upheld across all departmental activity.

Core Duties

• Support the Head of Department in delivering strategic and operational leadership.

• Provide continuity, stability and leadership resilience across the department.

• Lead delegated strategic initiatives or operational areas as assigned by the Head of Department.

• Share responsibility for departmental planning, performance monitoring and reporting.

• Support Senior Managers and Managers, offering guidance, oversight and problem‑solving support.

• Contribute to departmental policy development, risk management and quality assurance.

• Act as a key point of contact for cross‑departmental collaboration and organisational alignment.

• Step into leadership when required to ensure smooth, uninterrupted departmental operations.

Competency Requirements (Deputy Head)

To succeed in this senior volunteer leadership role, the Deputy Head should demonstrate:

• Strategic leadership capability, with the ability to translate organisational goals into departmental plans.

• Advanced ethical awareness, including deep understanding of research ethics, integrity and responsible data management.

• Clear, confident communication, suitable for volunteers, senior leaders and Trustees.

• Collaborative leadership, fostering a positive, inclusive and supportive departmental culture.

• Professionalism and integrity, modelling fairness, consistency and ethical behaviour.

• Sound judgement and decision‑making, especially in complex or sensitive ethical scenarios.

• Operational oversight skills, including planning, resource management and performance monitoring.

• Risk awareness, with the ability to identify, assess and mitigate ethical, operational and reputational risks.

• Ability to support and develop others, including Senior Managers, Managers and wider volunteers.

• Commitment to GDPR compliance, responsible data handling and good governance practices.

• Adaptability, particularly during the interim leadership period and subsequent transition.

Role Requirements (Deputy Head)

Given the seniority and responsibility of this volunteer role, the following experience is required:

• A PhD is required, along with postdoctoral research experience, or significant academic or practical research experience at an equivalent level, demonstrating advanced expertise in research design, ethics, governance or reporting.

• Substantial experience in research ethics, research governance or research leadership, ideally across multiple projects or teams.

• Experience in strategic planning, departmental oversight or senior‑level decision‑making, whether in a volunteer, academic or professional context.

• A strong track record of ethical decision‑making, particularly in roles where judgement, integrity and risk assessment were central.

• Experience with research reporting, research communication or academic publication processes is highly beneficial.

• A strong interest in ethical governance, research integrity and maintaining high standards across research projects.

• Familiarity with GDPR and responsible data management practices, or willingness to develop this knowledge quickly.

• Experience working with volunteers or mixed‑experience teams is advantageous.

Voluntary HR Consultant (Volunteer Role)

Location: Hybrid – near West London area
Commitment: Flexible (approx 5–10 hours per month)
Duration: Ongoing
Reporting to:  Report to the Senior Management Team and Trustee Board.

About Us

Ealing Swimming Club (ESC) is one of the largest and most dynamic swimming clubs in the UK, with over 1,300 members training in seven pools across West London. We offer high-quality coaching and technique instruction for all ages and abilities, from beginners to international competitors. Our club is built on a strong sense of community, inspiring individuals to develop their skills, build confidence, and achieve their full potential. As a registered charity, we are committed to delivering inclusive watersports programs, including competitive swimming, masters, para-swimming, and water polo. Our passionate team ensures that every member has access to expert coaching and a supportive environment, fostering success in and out of the water.

Role Overview

We are seeking a skilled and motivated HR professional to join us as a Volunteer HR Consultant. This role will support the development and implementation of effective people practices, ensuring our charity operates in line with UK employment law and HR best practice.

This is an excellent opportunity to contribute your expertise to a meaningful cause while gaining experience in the charity sector.

Key Responsibilities

• Provide expert advice on HR policies, procedures, and best practices.  
• Help develop policies on issues such as performance management, equal opportunities, disciplinary procedures and absence management.
• Review and update HR policies to ensure compliance with UK employment legislation
• Support recruitment and onboarding processes, including drafting job descriptions/adverts
• Advise on employee relations matters (e.g. performance, absence, disciplinary issues)
• Assist with drafting HR correspondence if and when required.
• Attend HR meetings if and when required. 
• Advise line managers in how to implement policies and procedures
• Assist with the development of staff handbooks and organisational policies
• Support trustees and leadership with HR strategy and workforce planning

Person Specification

Essential:

• Proven experience in HR (e.g. HR Advisor, HR Manager, HR Consultant)
• Knowledge of UK employment law and HR best practice
• Strong communication and interpersonal skills
• Ability to work independently and provide pragmatic advice
• Discretion and ability to handle confidential information

Desirable:

• CIPD qualification (Level 5 or above) or equivalent experience
• Experience working with charities or not-for-profit organisations
• Experience supporting small organisations or start-ups

What You’ll Gain

• Opportunity to make a meaningful impact in the community
• Experience working with a charity and its leadership team
• Flexibility to fit around your schedule
• Professional development and networking opportunities
• Reference upon successful completion of the role

Additional Information

This is a voluntary, unpaid role. Reasonable expenses may be reimbursed in line with our expenses policy.

Please note:

Pre-employment checks: Two satisfactory references and existing right to work in the UK

Due to the high volume of applications, if you have not heard back within 2 weeks, please assume that you have not been successful on this occasion.

Young Enterprise is the UK’s leading youth charity for enterprise and financial education, helping young people develop the skills, confidence, and mindset they need to thrive in work and life.

Since our founding, we have supported 7.2 million young people through financial and enterprise education opportunities. Through our ambitious 2024–2030 Transforming Futures strategy, we are working to ensure every young person has access to the financial education, enterprise capability, and work readiness they need to succeed.

We are seeking to appoint three new Trustees to join our Board at an exciting and pivotal time for the charity.

We are particularly interested in candidates with senior expertise in one of the following areas:

• Finance – ideally a qualified accountant interested in chairing our Risk and Audit Committee

• Governance – with experience in employment law and/or charity law

• Human Resources – senior-level HR leadership experience

We are looking for strategic and community-minded individuals who can help strengthen our governance, guide our future direction, and support our mission to improve life chances for young people across the UK.

Key responsibilities include:

• Supporting strategic leadership and governance

• Safeguarding the charity’s financial stability and reputation

• Ensuring legal and regulatory compliance

• Providing specialist expertise to Board discussions and decision-making

• Acting as ambassadors for Young Enterprise and our mission

We are particularly interested in applicants who offer:

• Strong strategic thinking and sound judgment

• Commitment to young people and social mobility

• Collaborative leadership and communication skills

• Understanding of good governance

• A commitment to diversity, equity, inclusion, and safeguarding

We strongly encourage applications from individuals from diverse backgrounds, including those with lived experience of disadvantaged communities or supporting young people facing barriers to opportunity.

This is an unpaid role with reasonable out-of-pocket expenses reimbursed. Trustees are expected to attend Board meetings (primarily London-based), undertake training, be willing to participate in committee work if applicable, and contribute approximately 7–10 days annually. Appointments are for an initial three-year term, with potential reappointment for up to six years.

Keeping Young People Safe

We are committed to keeping young people safe. All successful candidates will undergo an enhanced DBS (England & Wales) check and receive safeguarding training.

At Young Enterprise, safeguarding is at the core of everything we do. We are committed to promoting the welfare of children and vulnerable adults. All successful candidates will receive ongoing safeguarding training throughout and be expected to uphold excellent safeguarding practice at all times.

How to Apply:

Please refer to our information pack for full details.

To apply, please send:

• An up-to-date CV (PDF format)

• A supporting statement (maximum two sides of A4) outlining your suitability for the role, based on the essential criteria in the person specification

Applications should be received by 23:30 on 31 July 2026. We will be assessing applications on a rolling basis and may shortlist and invite candidates to interview before the closing date.

At YE we are passionate and committed to keeping your data safe and secure.  Full details can be found in the YE People’s Privacy Notice.

Join us in shaping brighter futures for young people across the UK.

Role- Head of Governance and Legal (Voluntary)

Reporting- CEO/CPO

Location- Remote, UK-based

Commitment: We estimate this role requires 4–6 hours per week, with flexibility to manage your own time. All meetings are remote and scheduled in advance.

Compensation: Voluntary role (non-paid)

About YouthAdvantage UK

YouthAdvantage UK is a volunteer-led, research-based organisation championing the rights and wellbeing of young people aged 11 to 25 across the UK. We influence national policy, deliver grassroots projects, and elevate youth voice in key debates; from education to mental health, climate action to justice reform.

We are seeking a passionate, committed Head of Governance & Legal to join our senior leadership team and help shape the strategic foundations that support our work.

About the role

As Head of Governance & Legal, you will lead a small team focused on risk, compliance, and governance excellence. You will ensure our work is rooted in sound legal and ethical frameworks and will support our growth with robust, transparent policies and guidance. You’ll also provide strategic support to our Board of Trustees and act as the senior point of contact for all legal matters.

This is an ideal opportunity for a governance, legal, or compliance professional looking to gain sector leadership experience while supporting a values-driven youth organisation.

 What you’ll gain

• Strategic leadership experience in a national charity
• A portfolio of governance and legal work with social impact
• Board-level exposure and public recognition of your contribution
• A flexible and supportive remote-first culture
• Testimonials, references, and public acknowledgment upon completion
• A chance to help shape youth policy at a systemic level

What you’ll do

• Lead and support the Governance & Legal Support Manager and team
• Design, update, and implement governance frameworks and organisational policies
• Maintain regulatory compliance across charity law, safeguarding, and data protection
• Liaise with the Board of Trustees - prepare agendas, minutes, and reports
• Oversee legal documentation and contracts
• Maintain and review the organisation’s risk register
• Build relationships with regulators and external legal advisors
• Embed a culture of accountability, transparency, and ethical practice

Who we’re looking for

We welcome applications from a broad range of professional backgrounds. You might be:

• An experienced lawyer, company secretary, or governance lead
• A compliance or legal professional seeking strategic exposure
• A postgraduate in law or non-profit management looking for leadership experience
• Returning to work and keen to rebuild your senior-level skillset
• Recently semi-retired and passionate about giving back

 Essential:

• Experience in governance, legal, or compliance leadership (minimum 12 months)
• Familiarity with UK charity law and regulatory frameworks
• Ability to lead and support others with tact and clarity
• Strong written and verbal communication skills
• Commitment to equity, youth empowerment, and ethical standards

To Apply

If you’re interested, just send us your CV and a few lines about why the role appeals to you — this can be a short paragraph in your email or a separate note. If you'd prefer an informal chat before applying, we’d love to hear from you. Just drop us a message and we’ll arrange a time.

Volunteer Acknowledgement

Although this is a volunteer role, we’re committed to recognising your contribution. Upon successful completion of your commitment, you can request:

• A LinkedIn testimonial or written reference
• A public thank-you post on our social media
• Permission to list your role with YouthAdvantage UK on your CV and LinkedIn

Do you want to make a real difference?

At Oxfam, we're not just selling pre-loved items and unique finds – we're working together to build a radically better world. With your help, we will turn pre-loved treasures into resources that empower communities worldwide.

Here's why Oxfam is the perfect opportunity for you:

Be a Second-hand Superhero: In our high street shops, Ecommerce Hubs and Online Shop, people like you help create exciting and inspiring collections – retail therapy with a purpose!

Increase Your Skills: If you have a particular interest, you can build on it to gain valuable retail experience to add to your CV, such as merchandising, customer service, and teamwork.

Find Your Community: Meet like-minded people who share your passion for a fairer world.

Flexibility: We know life gets busy. That's why we offer flexible volunteering options. A few hours a week is all it takes to make a big difference.

Oxfam isn't just another charity shop. We're a movement of passionate individuals working to create a fairer world, and we’d love you to be a part of it!

What happens next?

After you apply, the manager will ask you to come in for an initial chat. This is not an interview, just a chance to get an idea of what you'd like to do help out. From there, you can meet the rest of the volunteer team and get involved with whatever area of the shop takes your interest!

THE LYONIC SCOTS CALL FOR A VOLUNTEER TREASURER

Guard the Clan’s Future. Steward Our Legacy. Lead With Honour.

Across Scotland and far beyond its shores, the Lyonic Scots are rising — a modern Clan Community built on heritage, unity, courage, and belonging. As our movement grows, so too does our responsibility to safeguard its future.

Today, we call for a UK‑based Volunteer Treasurer — a guardian of integrity, a steward of trust, and a leader who will help shape the financial foundations of our Clan.

This is not just a role. It is a duty, a calling, and a chance to leave a mark on a living Scottish legacy.

YOUR MISSION

As Treasurer, you will oversee the financial heartbeat of the Lyonic Scots. Your work ensures our projects thrive, our community grows, and our heritage endures.

You will:

• Maintain clear, accurate financial records

• Manage membership fees, donations, and Clan funds

• Prepare simple financial reports for the Council

• Support budgeting for cultural projects and events

• Ensure compliance with UK community‑group and charity‑style standards

• Advise the Council on sustainability and long‑term planning

Your leadership will help guide the Clan with transparency, wisdom, and honour.

WHY YOU MUST BE UK‑BASED

For banking, compliance, and legal governance, this role requires someone living in the United Kingdom. You can volunteer remotely — but your location ensures our financial operations remain lawful, secure, and aligned with UK standards.

WHY THIS ROLE MATTERS

The Lyonic Scots are more than a community — we are a cultural movement built on:

• Heritage and identity

• Community and kinship

• Honour, stewardship, and service

• A shared belief in building something meaningful

As Treasurer, you become a cornerstone of our future. Your work empowers every project, every event, every initiative — and every member who joins our Clan.

This is leadership with purpose. This is service that echoes through generations.

REMOTE • FLEXIBLE • IMPACTFUL

This role is fully remote and designed to fit around your life. Whether you contribute a few hours a month or more, your impact will be felt across the entire Clan.

• STEP FORWARD.
• SERVE WITH HONOUR.
• JOIN THE PRIDE.

1. If you believe in heritage…
2. If you value integrity…
3. If you want to help build a modern Scottish Clan with purpose and pride…

We welcome you.

Take your place among the Lyonic Scots. Stand with us. Lead with us. Shape the future with us.

Your integrity. Our Clan. One legacy.

Connect: North Korea works with North Korean escapees to recover, rebuild, and succeed. We were established in 2018 to address the complex challenges North Koreans face in building new lives after escaping the North Korean regime and reaching safety.

We are seeking a Legal Trustee to join our Board of Trustees at an exciting stage of growth. As we scale our programmes and deepen our impact in the UK and internationally, we are looking for an individual with strong legal expertise to support our governance, regulatory compliance, and strategic development.

If you have a legal background, this is an excellent opportunity to play a highly rewarding role in supporting our mission. The successful candidate will help ensure robust governance, provide legal insight on risk and compliance, and support the organisation to grow sustainably. Individuals are sought who have a strong empathy with our work and vision and share our values and commitment to social and racial justice. 

CNK’s small Board of Trustees is committed, friendly and comprises trustees from a broad range of professional and personal backgrounds at different points in their careers. If you are invested in CNK’s mission and from a legal background but have questions about the role or are unsure if your experience matches the criteria below, please do get in touch for an informal conversation.

ROLE DESCRIPTION

POSITION: Legal Trustee

LOCATION: Remote / 78 Coombe Road, New Malden, KT3 4QS

We usually hold board meetings online, but this is open to change.

COMMITMENT: 2 – 3 hours per month. We hold one annual away day we’d expect the board to attend.

Our Board meets every quarter for 2 hours. There is expected support between meetings. Our terms are capped at 3 years with potential for renewal for one additional term.

RESPONSIBILITIES

• Contribute to good governance and strategic decision-making, ensuring the Board fulfils its responsibilities in line with our constitution, governance framework, and applicable legislation.

• Provide legal insight and oversight on regulatory compliance, risk, and organisational development, ensuring alignment with relevant legal frameworks

• Support the Board in maintaining high standards of governance, accountability, and transparency

• Use your networks and influence to promote the charity’s mission, acting as an ambassador to build relationships with donors, partners, and advocates.

• Work collaboratively with fellow trustees and the Chair to maintain a supportive, ambitious, and effective governance environment.

ESSENTIAL SKILLS

• Demonstrable experience in a legal role (e.g. solicitor, barrister, in-house counsel).

• Understanding of legal and regulatory frameworks relevant to charities

• Interpersonal and relationship-building skills and comfortable in an ambassadorial role.

• Demonstrable communication and teamwork skills with proven ability to foster and promote a collaborative team environment.

• Able to make difficult evidence-based decisions, negotiate challenging conversations, and be able to balance competing interests

• Experience working or volunteering in diverse and cross-cultural environments.

DESIRED EXPERIENCE

• Experience of charity law, regulatory compliance, or governance

• Lived experience of migration or of a refugee background is highly desirable.

• Korean speaker

• Be actively engaged in refugee and migrant rights, social change, and/or a related field

OTHER REQUIREMENTS

• Due to the nature of CNK’s work with people in vulnerable circumstances, including at times children, a DBS or criminal record check is required for this role, although a criminal record is not necessarily a barrier to working at CNK. 

• Candidates are required to commit a minimum of 2-3 hours per month to this role for at least one term of three years. 

• Charity trustee positions are unpaid voluntary roles. Any reasonable expenses will be reimbursed inline with CNK’s expenses policy. 

CNK’s values are rooted in inclusivity and equity and we encourage applications from people of all ethnicities, working ages, genders, sex, sexual orientations, faiths (or non), marital status (or non) and pregnancy status. People with refugee or asylum-seeking backgrounds are experts by experience and are particularly encouraged to apply. 

We also respect that people’s identity is not defined by their past experiences and do not expect candidates to describe their lived experience during the interview process unless they wish to. 

HOW TO APPLY

Please send a CV and cover letter for the attention of Emma Shore, Chair of the Board of Trustees. Interviews will take place on a rolling basis. 

As Volunteer Company Secretary, you will be the "conscience of the charity," ensuring that our Trustee and Executive Team operates within its legal and regulatory framework to ensure our beneficiaries receive the highest standard of care and support. 

This is a vital role at the heart of the charity’s operations and offers the opportunity to help shape the governance of a high-impact charity. 

You will provide the bridge between the Board and the executive team, contributing directly to the Trust’s mission by underpinning strong governance and accountability at Board level. By ensuring compliance, transparency, and well-run meetings, you will support the Trustee and executive team to make informed strategic decisions that enhance opportunities, independence, and wellbeing for adults with neuro-disabilities. 

You will:  

• Manage our core administration, ensuring governance and compliance documents, records and processes are kept up to date; including managing filings with Companies House and the Charity Commission, and managing the conflicts of interest register.
• Support the Board and CEO with meeting management; helping to prepare agendas, minutes, board packs and maintain a robust rolling action log.
• Ensure good governance, keeping us aligned with legal and regulatory requirements; always advising best practice and updating the board on the Charity Governance Code.
• Support the Trustee onboarding process, helping us to stay structured and efficient. 
• Be the organisational backbone, helping Minstead Trust to stay steady, safe and well run.

What are we looking for?  

• Commitment to our Mission: an understanding of, or interest in, the challenges faced by those living with neuro-disabilities and a willingness to lead according to our values.  
• Detail-Oriented: a "right first time" approach to legal documentation.  
• Discretion: the ability to handle sensitive clinical or financial information with absolute confidentiality.  
• Ability to think creatively and strategically and exercise good, independent judgement. 

About you: 

• You’re someone who loves order, clarity and good organisation. 
• You’re reliable, detail focused and calm under pressure. 
• You have prior experience as a Company Secretary, Governance Officer, or Senior Administrator, ideally within the UK charity or public sector. (Essential) 
• You have a high level of digital literacy (e.g., Board portals, MS Teams/Zoom, SharePoint).  
• You have exceptional minute-taking skills and the ability to synthesize complex discussions into concise, professional records.  
• You care deeply about people and want to use your skills to make a real difference. 
• You’re an effective team player. 
• You’re simply brilliant at keeping things running smoothly!

This role is voluntary, but you will be supported by a professional team across Finance, People & Culture and Administration to ensure you are able to operate effectively.  Reasonable out of pocket expenses will be reimbursed. 

About us: 

Our Vision at Minstead Trust is to live in a society where people with neuro-disabilities enjoy fulfilling lives of their own choosing.

Our Mission is to support them to fully develop their individual potential by providing opportunities, enhancing life skills, ensuring informed choice, and influencing society 

We encourage all our volunteers to uphold our values and to embrace who we are:  

We appreciate each person. Everyone is different – we respect and celebrate this.

We’re always learning. We all have something to offer and more to learn.

We’re always improving. Striving to give our best and to have more impact.

We push for change. We will challenge society to be fully inclusive.

We find the joy in everyday life. We have the freedom to be ourselves and enjoy what we do. 

Watford and Three Rivers Refugee Partnership operates in the borough of Watford and Three Rivers district, providing support to refugees and others without status in the UK. The partnership has a full-time caseworker and two part-time support staff in addition to around 80 volunteers. It currently serves around 350 families and individuals.

The charity provides:

· A weekly drop-in session – currently Tuesdays 11:00-13:30 – for existing and new clients to see us

· Casework supporting applications for leave to remain and related issues

· A weekly social hub – concurrent with the drop-in – for any client to join us for company and activities

· Education for our clients, mainly in the English language but including help with literacy and numeracy.

The operations manager will be responsible for the day-to-day management of the charity, reporting to the committee and trustees, ensuring the organisation runs efficiently and resources are used effectively to achieve its mission.  They will provide a line management and mentoring role for the case worker and office administrator. The successful candidate would have had managerial experience, possibly in the charity, education, healthcare or related sectors. The role is a part time one – expected to average 2 days per week, and likely to suit someone retired from employment.

Specific roles for the operations manager are:

· Support of communication within the charity

· Supervision of the weekly (currently Tuesday, 11:00am-1:30pm) welcome desk, drop-in, social hub and casework operation

· Line management of our full-time caseworker and part-time office manager

· Support of elements of casework by allocating other volunteers, logistics etc.

· Making day-to-day decisions within agreed scope, for management of the charity

· Report to the committee (including trustees) at its regular meetings with status of cases and requests for decisions

· Advising the committee in developing the charity, helping work on core mission, vision and strategy.

· Working with our fundraisers to provide required information and guidance where needed.

The successful candidate would have experience in:

· Proven organisational and multitasking skills

· Knowledge and experience of regulatory requirements to ensure compliance (e.g. GDPR etc)

· Ability to build and maintain relationships with internal and external stakeholders

· Management of staff and volunteers

· Working with a volunteer committee and trustees

· Development of a business, charity or equivalent organisation

About the Trustee role

We have a detailed role description and person specification over the next few pages to

help you understand the requirements of the role.

The main purpose of our role:

As trustees at Back Up, we are volunteers with a specific legal responsibility to:

· Ensure our aims and objectives are being met

· Act in the best interest of the charity

· Manage responsibility for what we have (our people, our money etc)

· Act with reasonable care and skill

You can find more information from the charity commission.

What you will gain:

· An insight into how a charity runs, particularly how a charity board runs

· A new group of friends and colleagues

· A sense of pride when hearing about the difference our services make and that you

· A role in transforming lives affected by spinal cord injury.

· Confidence in building relationships with a wide range of people and speaking up at meetings

· An opportunity to develop your skills and experiences

· An opportunity to use your skills and experience to the benefit of the charity

Being a trustee is a voluntary role, therefore unpaid, but expenses including for travel are reimbursed.

You will receive a full induction to help you in the role at Back Up. In addition, where there is a training need, a range of training courses are on offer. You’ll need to commit time and energy to attend these, building up your knowledge so that you feel confident in the role. This often takes longer than you think, but we understand that – we were all new trustees once too.

Trustee Person Specification

Key Skills:

· Ability to support, motivate and inspire people to get involved

· Excellent communication skills in person, in writing and on the telephone

· Respect for others, for confidentiality and able to treat people equally

· Highly organised: able to manage multiple tasks, conflicting priorities, and responsive to deadlines

Qualifications and Experience:

Specific experience that would be useful to Back Up. You may have one or more of these:

· Accountancy

· Third Sector Knowledge

· Fundraising knowledge

· Personal experience of spinal cord injury

Personal Attributes:

· Integrity and honesty

· Proactive – seek out answers to your questions without a prompt

· A demonstrable commitment to Back Up's aims and values

· Honest, reliable, enthusiastic and conscientious

· Team player, flexible and adaptable

· Willingness to understand and hear about issues relating to spinal cord injury

Time Commitment:

· Currently, three and a half hourly board meetings four times a year, evenings in SW London

· One to two away-days per year

· Two-hour committee meetings (four times per year)

· Spending two to three hours prior to meetings, reading and absorbing information

· Reflecting and discussing by telephone

· Follow up to meetings – reading and commenting on minutes, carrying out any

· agreed actions

Requirements:

You must be…

· Over 18

· Not bankrupt

· Subject to satisfactory DBS check and references

· Not excluded by Companies House or Charity Commission

· Not bound by conflicts of interest that would be so significant as to undermine the role in general e.g. a member of a group that discriminates against people based on gender or ethnicity

Specific responsibilities

Role Description: Trustee

Reports to: Chair of Trustees

Accountable to: People affected by spinal cord injury, Charities Commission and Companies House

Summary:

The Board supports the vision and mission of the organisation. We ensure the delivery of the strategy, so that people affected by spinal cord injury can realise their full potential.

Vision and Mission

· To uphold the values of the charity, undertaking the duties of trusteeship in a way that adds to public confidence and trust in the charity

· Promoting and developing the charity in order for it to grow and maintain its relevance to society

· To support decisions that are in the best interest of service users, donors, volunteers and stakeholders at all times

· To take big decisions about the future

Compliance, quality and effectiveness

· Support development of policies that further the aims and objectives of Back Up and to monitor their success

· Ensure compliance with our memorandum and articles

· Ensure Back Up’s accountability and legal obligations

· Maintain sound financial management of the charity’s resources, ensuring expenditure is in line with the organisation’s objects and investment activities meet accepted standards and policies

· Ensuring resources are used in an efficient and cost-effective manner

· Maintain effective board performance

· Remain aware of the legal responsibilities and liabilities of trusteeship and act in accordance with liabilities

· Manage/declare any personal conflicts of interest.

· Strive for best practice in governance, through proactive learning and Development

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.