CASEWORK TRIAGE VOLUTEER

Why we need you

Casework triage volunteers help our caseworkers manage demand at our partner day centres by welcoming people, and assessing what issues they need support with. They then signpost people to other services where appropriate, help them access the day centre facilities, and help caseworkers to prioritise the most pressing guest needs.

When and where

Our partner day centres at the Ace of Clubs, HTB, the Upper Room, and Chelsea Methodist Church all have casework triage volunteers, who volunteer on the same day each week, usually for a 3hr shift.

What experience do I need?

It's the perfect volunteering role if you:

·        Have some experience directly working or volunteering with vulnerable people,

·        Are confident, friendly, and can think on your feet,

·        Want to dedicate half a day weekly to volunteering in a frontline service.

What would I gain?

·       Experience contributing to a frontline homelessness service

·       Valuable experience for your C.V. and a professional reference

·       All volunteers have access to our employer assistance programme, a free confidential helpline.

Travel and lunch expenses are available, and we're particularly keen to hear from people who have volunteered in a homelessness service before, or who have lived experience of homelessness.