Volunteer roles
About FirstGens
FirstGens is a UK-based startup social enterprise on a mission to reduce the educational outcomes gaps in higher education by providing information and guidance to undergraduates who are the first person in their family to pursue university. Supporting students to complete their education through our royal award-winning Navigating University Programme and staff training.
As we grow our impact, we seek to secure funding from trusts, foundations, philanthropists and private donors. To support efforts as a new organisation, we’re looking for a dedicated Grant & Application Review Advisor to strengthen our application review process and ensure strategic and compelling submissions.
Role Purpose
The Grant & Application Review Advisor will be responsible for reviewing written funding applications prior to submission on a monthly basis. This role ensures that all applications align with FirstGens’ strategic priorities, meet funder requirements and present a strong case for support. The individual will serve as a senior‐level reviewer, bringing social enterprise fundraising experience and constructive feedback, acting as a quality gate for our submissions.
Key Responsibilities
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On a monthly basis, review draft funding applications (typically trusts, foundations).
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Using Google Docs comment section to provide detailed feedback on content, structure, logic, alignment with funder criteria tone and clarity.
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Ensure each application:
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Reflects FirstGens’ mission, strategic model and impact evidence (e.g., our programmes and research on first-generation student success)
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Is tailored to the funder’s priorities and questions
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Presents a compelling and coherent narrative, with clear outcomes, activities, budget alignment and measurement of impact
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Is free of errors, is consistent in style and voice, and meets all submission guidelines (including deadlines, formats and attachments)
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Work collaboratively with the CEO and finance coordinator, to ensure alignment between narrative, budget and monitoring plans.
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Act as a senior quality assurance resource: challenging assumptions, raising questions, suggesting strengthening of logic or evidence and proposing ways to sharpen the “ask” and the case for support.
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Advise on any gaps in our fundraising process to help us strengthen operations. For exmaple, suggesting the creation of application templates, standard content libraries (e.g., organisational overview, impact statistics, case studies) and “lessons learnt” logs to improve future bids.
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Strategic oversight for quarterly grant applications. Checking in with CEO on a quarterly basis to discuss upcoming grants.
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Help CEO to build quarterly reports to Directors on the health of the application pipeline, quality issues identified and improvements made.
Essential Qualifications & Experience
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Proven senior experience (minimum 5 years) in reviewing or leading grant applications for non-profit organisations (preferably UK funders).
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Expertise in grant writing and submission processes, including trusts and foundations
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Strong demonstrable track record of successful funding applications or as reviewer of such.
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Strong organisational skills: able to manage multiple deadlines, work to a calendar of monthly reviews and ensure timely feedback loops.
Desirable Experience
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Experience in private donor and philanthropic giving (high-net-worth individuals, family offices) as well as institutional funders.
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Experience working with social-mobility, higher-education access, student support or widening participation organisations.
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Experience building standardised application toolkits, content libraries and “bid review” processes for an organisation.
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Experience in working with budget alignment, monitoring & evaluation logic and impact measurement frameworks within funding applications.
Working Arrangements
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Flexible, remote working
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This role will start immediately; initial period will involve review cycle for upcoming submissions, followed by ongoing monthly reviews.
Our Values/ Ways of working together
We strive for inclusivity, honesty, transparency and positive wellbeing to create an innovative and collaborative team environment.
Recruitment Process Options
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Interview formats include in-person for Bristol based applicants, video conferencing, phone interviews) to accommodate any needs.
How to Apply
Please submit your CV, a cover letter highlighting your relevant senior grant application experience, and one recent example of an application you have reviewed or led (or a summary thereof). In your cover letter, please outline your experience with monthly application review cycles (or equivalent) and any philanthropic/private donor experience.
Why join FirstGens?
Education has the power to transform people’s lives. You’ll join an innovative startup organisation, making real, measurable change for first-generation university students across the UK. You’ll be supporting young people to complete their education with confidence and turn their dreams into realities. Your role will be pivotal in securing the social funding that enables us to deliver on our first 3 year strategy.
Please submit your CV, a cover letter highlighting your relevant senior grant application experience, and one recent example of an application you have reviewed or led (or a summary thereof). In your cover letter, please outline your experience with monthly application review cycles (or equivalent) and any philanthropic/private donor experience.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Barod is a pioneering substance misuse treatment provider in Wales, offering evidence based treatment and holistic support to individuals who access its services. Following a period of growth, we currently have some vacancies on our Board of Trustees. We are looking for people who can contribute to the strategic direction of the organisation.
We are looking to welcome new individuals, with a range of backgrounds and experiences, to our Board of Trustees. We are interested in meeting individuals with knowledge/experience of any of the following areas:
- Business/Commercial
- Criminal Justice
- Accountancy
- Medical
- Mental Health
- Social Services/Social Care
- Legal
- Housing
- Communications/Public Relations
- Lived Experience (Substance Use)
If you have the passion and the skills which can help us make a difference to people’s lives, then we would love to hear from you. These voluntary roles are unpaid, but travel expenses can be reimbursed.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Description
Role Description Fundraising & Grant Writing Specialist Role Description Fundraising & Grant Writing Specialist Volunteer Role Description (remote, unpaid) Call for Volunteers: Fundraising & Grant Writing Specialist Are you passionate about driving impact through strategic fundraising? Do you have experience in securing grants, sponsorships, and donor contributions for social impact projects? UNIMAC is looking for a Fundraising & Grant Writing Specialist to help us expand our reach and empower more women and youth through education, advocacy, mentorship, and leadership development. About UNIMAC: It is a purpose-driven nonprofit organization committed to empowering women and girls through education, advocacy, mentorship, leadership training, and personal development. Our programs provide life-changing opportunities, but we need dedicated fundraising experts to help us sustain and scale our impact. What You’ll Do Grant Writing & Applications – Research, write, and submit compelling grant proposals to potential funders. Partnership Development – Identify and engage sponsors, donors, and corporate partners who align with our mission. Fundraising Campaigns – Plan and execute online and offline fundraising initiatives to support program sustainability. Donor Engagement – Develop strategies to maintain relationships with existing supporters and attract new donors. Impact Reporting – Assist in tracking and reporting fundraising outcomes to ensure transparency and effectiveness. Who We're Looking For ✅ Experience in fundraising, grant writing, or sponsorship acquisition. ✅ Strong research and proposal-writing skills. ✅ Ability to create and execute strategic fundraising plans. ✅ Passion for social impact, women’s empowerment, and leadership development. ✅ Excellent communication and relationship-building skills. Why Join Us? Work with a global team of changemakers across Cameroon and beyond. Gain hands-on experience in fundraising for a high-impact social nonprofit. Be part of a mission-driven organisation transforming lives through education, advocacy, training, and mentorship. Help scale life-changing programs for women and youth.
UNIMAC is a nonprofit organization empowering young women through education, digital skills and gender equality advocacy



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Shannon Trust fulfils an unmet need around adult learning, supporting people who’ve fallen through the cracks in formal education.
We know a lot of people have had negative learning experiences in the past, so our programme is designed to be different, with no exams and no classrooms. Our unique, evidence-based Turning Pages reading manuals and Count Me In numeracy manuals are used by thousands of learners in prisons and the community to improve reading and numeracy skills.
Prison volunteers live near to their local prison so that they can visit about once a month during the working week to nurture the growth of the Shannon Trust in their prison. They help unlock the power of reading by offering advice, guidance, training and support to prison staff and prisoner mentors who help other prisoners to improve their skills 1 to 1.
We are looking for volunteers who are able to give a regular, reliable commitment for ideally two years and able to deliver engaging training to groups of people in prisons. Volunteers do not need to be teachers or qualified traininers, full training will be given. Due to the nature of the role, prison security vetting will be required.
We provide training for the role via e-learning and 4 training sessions which are a mix of live, online and group training.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Jawbone Collective seeks a Volunteer Bookkeeping / Financial Recordkeeping support person to join our thriving arts organisation. As we continue to expand activities and our reach across the Southwest of England, we need someone with financial expertise to help strengthen our operational foundation.
You will work remotely alongside our dedicated management team to develop robust financial processes that will support our journey toward becoming a self-sustaining arts organisation. Your expertise will be instrumental in supporting us in managing our diverse revenue streams, including workshop fees, journal and poetry publications, grants (hopefully we get some soon) and event income.
As part of our inclusive creative community, you'll contribute to an organisation that champions diverse voices, including neurodivergent, disabled, LGBTQIA+ and working-class writers. While a love for literature isn't required, you'll be supporting a mission that makes literary opportunities accessible to all through affordable programs and free submission opportunities.
Role Description
- Initially organising a transition to accounting software
- Train team members in maintain financial records and bookkeeping
- Assist with financial reporting and planning
- Support budget management for our various programmes and publications
- Help track expenses related to workshops, events, and publishing activities
- Contribute to funding applications and financial governance
What We're Looking For
- Experience in financial management and
- Governance required for a CIC (desirable, or be willing to learn)
- An ability to train team members in necessary software for bookkeeping
- Strong organisational skills
- Ability to work with our creative community-focused team
- Understanding of arts organisation operations (desirable)
About Us
The Jawbone Collective is a dynamic arts organisation dedicated to nurturing creative voices across the Wessex Region. Founded in 2022, we've evolved from our initial mission of publishing the poetry collections of under represented groups to becoming a comprehensive creative hub offering multiple platforms for artistic expression. Our initiatives include the upcoming Jawbone Journal - May 2025; developing a Substack community, Jawbone Radio for spoken word performances; plus workshops - in person and online; and mentoring programs. Based in Dorset, we've established strong creative communities in Dorchester and Bridport as well as attracting attendees to real world activities coming from Dorset, Devon, Wiltshire and Somerset, whilst also maintaining an active online presence attracting people from the UK and across the world.
At our core, we're driven by a commitment to diversity and accessibility in the arts. Our community of 15 core creative members represents a rich tapestry of voices, including creatives from neurodivergent, disabled, LGBTQIA+, female and working class creators from various age groups and backgrounds. We are actively challenging publishing industry 'norms' by offering affordable and free submission opportunities. We are bridging the gap between performance and page poetry, and creating inclusive spaces where every creative voice can flourish. Through our various platforms and initiatives, we're building a supportive environment where artists can develop their craft, share their work, and connect with a broader creative community.
Working remotely however we would love to meet up with you from time to time.
You are most welcome to attend any of our events and workshops at no cost to yourself.
Amount of hours approx 8 - 16 hours a month depending on projects.
Cover Letter... we would like a few paragraphs about you and your interest in applying for volunteer work and how you feel you can help a community organisation.
Also if you move forward in the recruitment process, we will be seeking references and contact information of two referees.
A Poet’s journey to publication and the navigation to a profession in literature and the sharing of their work is at the forefront of our mission.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
For over 70 years, Age UK Lambeth has been at the heart of the community, supporting older people to live well, stay connected, and feel valued. Last year, our services supported over 6,700 older people in Lambeth and we are proud of our work and our history. We are excited about the future, and we need passionate individuals to help us shape it.
We are seeking new Trustees to join our Board and play a vital, strategic role in guiding our charity’s work. We actively encourage applications from individuals of all ages, backgrounds, genders, and professional experiences, as diverse perspectives are crucial to serving our community. If our vision, mission, and values resonate with you, we welcome your application.
How to Apply
If you are energised by our mission to empower older residents and believe you have the experience and commitment to guide Age UK Lambeth, we strongly encourage you to apply.
Please send a CV and cover letter outlining your interest and suitability, including how you meet the requirements and criteria, to our CEO, Paul Coles. Please see email in the Trustee(s) Opportunity pack attached.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Exeter (hybrid options available)
Hours: Flexible
Term: Three-year periods
Type: Voluntary
Help shape the future of specialist education for young people with vision impairment and complex needs.
At InFocus, we believe everyone deserves to live life to the full, with choice, control, and meaningful opportunities. We support young people who face significant barriers due to vision impairment combined with additional disabilities, helping each individual follow their own pathway towards independence and fulfilment.
We’re now looking for a Volunteer Trustee with strong experience in special education to help guide and strengthen our specialist FE College.
What the role involves
In addition to the standard responsibilities of a trustee, you will:
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Focus on the delivery and development of post-16 education for learners with vision impairment and complex needs
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Scrutinise the quality of teaching and learning
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Provide constructive challenge and professional insight as part of our Education Advisory Committee
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Work closely with our College Principal to champion high-quality, person-centred education
This opportunity would suit someone with experience as:
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A senior leader within a SEND provision
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A headteacher or principal
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A SEND improvement partner
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An Ofsted inspector
Our Board meets seven times a year, with optional invitations to events and celebrations. Trustees are encouraged to attend in person, though online attendance is possible where needed. Travel expenses are covered, and overnight accommodation can be arranged for trustees living outside Devon.
Short on time? Advisory Member roles available
If you’d like to share your expertise without taking on full trustee responsibilities, consider joining us as an Advisory Member. Advisory Members sit on committees and offer specialist knowledge without the full governance role.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Exeter (hybrid options available)
Hours: Flexible
Term: Three-year periods
Type: Voluntary
Help shape the future of a charity supporting young people with vision impairment and complex needs.
At InFocus, we believe everyone deserves to live life to the full, with choice, control, and meaningful opportunities. We support young people who face multiple barriers due to vision impairment combined with additional disabilities, helping each person move towards their most independent and fulfilling life.
We are now recruiting a Volunteer Trustee with expertise in property or estate management to help guide our strategic development.
What the role involves
Alongside the standard duties of a trustee, you’ll take a focused role in shaping and overseeing the development of our 15-acre site, which includes a wide range of specialist buildings and facilities.
Your insight will help us:
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Refurbish and repurpose buildings
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Make best use of our physical assets
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Identify opportunities to generate income for the charity
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Plan for long-term site development and sustainability
This role would suit someone with experience in building, surveying, estates or property development.
Our Board meets seven times a year and trustees are also welcome (but not required) to attend events and celebrations. While in-person attendance is encouraged, some meetings can be joined online. Travel expenses are covered, and overnight accommodation can be arranged for trustees outside Devon.
Short on time? Advisory roles available
If you’d like to contribute your expertise without the full responsibilities of a trustee, you may be interested in joining us as an Advisory Member. Advisory Members sit on committees and offer specialist insight without taking on the full governance role. To find out more, please email Amanda Gorfin.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About our charity
Everyone deserves to live their life to the full, with maximum choice and control. Our purpose is to make that a reality for young people with vision impairment and complex needs. They face a multitude of barriers because of the combined impact of a vision impairment with other disabilities and support needs. We enable each person to find their unique pathway towards their very best life, using our specialist expertise and knowledge.
Our charity is now looking to recruit new trustees to help shape this vital work.
Plans to develop our board
We are specifically seeking one or more trustees with a good knowledge and experience of adult social care. As well as the normal duties of a trustee, you would take a specific interest in our adult care service provision – St Davids House (residential care), Jigsaw (day service) and our Supported Living service. You would scrutinise the quality and operation of our care services for adults and offer advice and challenge to our staff team as a member of our Adult Care Advisory Committee. You will liaise closely with the Director of Care and Support.
You may have been a senior manager in an adult care service or have been a commissioning manager within the NHS for people with complex care needs. You will have a passion for great person-centred care. Experience of CQC would be an advantage.
The Board meets seven times a year and is also invited to all events and celebrations which is optional. Trustees are warmly encouraged to attend meetings in person, but if required can attend some meetings online. Expenses are paid for travel and overnight accommodation can be arranged for those not local to Devon.
Don’t have the time to become a full trustee?
Don’t have the time to become a full trustee? We also have a role of Advisory Member on all our committees. Advisors are appointed by the Board. This role allows us to access knowledge and experience about running a charity, specialist SEND education and adult social care, but you do not have to take on the full role and responsibility of a trustee. If you would be interested in finding out more about this role, please contact us.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At St John Ambulance, we are looking to develop our volunteering offer and become an even more integral part of our communities through delivering community first aid and education.
We need people who have a passion for helping others, care about their communities and want to make a difference, supporting them to become safe and more resilient by sharing your first aid skills and At St John Ambulance, we are looking to develop our volunteering offer and become an even more integral part of our communities through delivering community first aid and education. We need people who have a passion for helping others, care about their communities and want to make a difference, supporting them to become safe and more resilient by sharing your first aid skills and knowledge. As a Community First Aider, you’ll deliver first aid to those in need through local events, as well as provide education to the public so that the ripple effect of First Aid grows. Through supporting the growth of community partnerships, you will bring people along to our cause, growing our membership and fundraising base and spreading the message that First Aid Saves Lives. Through volunteering as a Community First Aider, you’ll get a huge sense of satisfaction and pride delivering an essential service. It’s great for you, great for your community and great for our nation, and it requires only a small commitment of your time. We will make sure you will have access to a proper induction to volunteering with SJA and the training you need for the role you take on. We will also provide you with a supportive environment while you are volunteering with us. Information about our volunteer roles are included in the role descriptions. What you can expect from SJA, and what we expect from those who volunteer with us, is included in the volunteer charter. We are recruiting Community First Aiders in our three Networks; Hull, East Riding and South Humber. To help prospective volunteers learn more, St John Ambulance will invite you to attend a Recruitment Event. A date & location in your area for this will be confirmed via email.
Closing date for these opportunities is:
31/10/2025
To apply for this opportunity please follow the link below:
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Hide Cleaner Volunteer
About The Role
At the Wildfowl and Wetlands Trust we are involved in creating and conserving wetlands and the species who live in them. At Washington Wetland Centre we develop and maintain visitor areas which provide enjoyable areas which enhance the visitor experience.
What you will be doing:
- Cleaning and tidying of hides to include litter picking, sweeping out, window cleaning and shelf cleaning
- Maintaining approaches to hides
Volunteering as Hide Cleaner at WWT Washington is a great opportunity to get to see some of our best wildlife from the hides while you work, interact with a range people, including staff and visitors, and make a valuable difference to the upkeep and presentation of our reserve.
Volunteers are an essential part of the WWT team. You’ll get a warm welcome, including information on training, equipment and anything else you need.
If you are interested in volunteering for WWT but don’t wish to apply online, please email us, or give us a call and leave a message with your name and number.
About You
This role would suit you if:
- You are able to work both independently and as part of a team
- You are physically fit and do not mind working outdoors in all weathers
- You are able to communicate effectively, including the ability to interact with visitors you may meet whilst undertaking your role in order to engage them with the work of WWT
How will you benefit?
- Working in the fresh air with like-minded people
- Exercise and all round fitness with a great view and an opportunity to see amazing wildlife while you work
- Being part of a small, friendly team and getting to engage with a range of different people during your day, including staff, volunteers and visitors
- Discount is available in the cafe and shop on the days of volunteering and you will get free entry to all WWT wetland centres throughout the UK on presentation of your WWT name badge.
Please Note that this role is only suitable for applicants over the age of 18.
We are particularly looking someone that is available for one day a week Sunday-Thursday.
About Us
We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.
Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.
Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?
Why you’ll love volunteering at WWT
- Feel good knowing you are helping to restore wetlands, and our world
- Be surrounded and inspired by like-minded wetland lovers
- Hear from the people who inject their energy, passion and expertise into wetlands and wildlife – talks, walks, webinars, tea and cake…
- Free entry to all our wetland centres, including your family
- Volunteer discount on shopping and memberships
- Access to webinars and practical information to help you manage daily life
How to Apply
For more information on this role, and others, and to apply please visit our webpage.
We look forward to hearing from you!
Volunteering with us is an excellent opportunity to gain new skills and work experience, explore this beautiful area of mid Wales and the Snowdonia National Park, and meet a range of interesting and friendly new people all working together on solutions to the climate and biodiversity emergency.
In this exciting residential placement, you will learn gardening practices that focus on regeneration and biodiversity through the seasons.
Volunteering with the CAT gardens team helps to provide beautiful, healthy, diverse and peaceful outdoor spaces for visitors, educational groups and CAT staff to learn from and enjoy.
Full food and board provided.
Applications for the Summer 2026 placement open.
The deadline for applications is 17 January 2026.
The trial week for this placement will be Monday 16 – 20 February 2026
The summer 2026 placement will be 30 March – 25 September 2026
For more information and to apply for this fantastic opportunity visit our website
Working together on the climate and biodiversity crisis



The client requests no contact from agencies or media sales.
Volunteering with us is an excellent opportunity to gain new skills and work experience, explore this beautiful area of mid Wales and the Snowdonia National Park, and meet a range of interesting and friendly new people all working together on solutions to the climate and biodiversity emergency.
In this exciting residential placement, you will learn sustainable woodland management practices through hands-on practical tasks, help support our off-grid water and sanitation systems and make improvements around site using our natural resources. You will learn how to apply a variety of woodland management techniques and woodworking skills to support biodiversity across CAT’s managed woodland spaces.
Volunteering with the CAT Water and Woodland team helps to provide beautiful, healthy, diverse and peaceful outdoor spaces for visitors, educational groups and CAT staff to learn from and enjoy.
Full food and board provided.
Applications for the Summer 2026 placement open.
The deadline for applications is 17 January 2026.
The trial week for this placement will be Monday 16 – 20 February 2026
The summer 2026 placement will be 30 March – 25 September 2026
For more information and to apply for this fantastic opportunity on our website.
Working together on the climate and biodiversity crisis



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you ready to make a meaningful impact in your community? Join us as a Patient Transport Volunteer Driver and become a vital part of our Patient Transport Service in your local area. Your commitment will ensure that vulnerable patients can access essential medical appointments on time with ease and comfort.
As a volunteer, you'll be the friendly face that patients rely on during their journey to appointments. Your role is simple yet profoundly impactful: providing safe and reliable transportation, while offering reassurance and support during a challenging time in their lives.
No prior experience is necessary - just bring your caring attitude, a 4-5 door car, and some spare time. Whether you're available from the crack of dawn or prefer flexible hours that fit around your schedule, every contribution counts.
By volunteering, you will experience the fulfilment of giving back to your community and supporting the NHS. Join our growing team of compassionate volunteers who are dedicated to enhancing patient care and making a real difference in people's lives.
What benefits can you expect?
- 50p per mile with reimbursement for approved expenses
- The chance to make a tangible difference in your local community
- Be a part of our excellent EMED Volunteer Team
- Comprehensive induction, training, and ongoing support
- Opportunities to connect with new people
Other duties include:
- Drive patients to non-emergency appointments
- Assist individuals in accessing vital hospital services
- Coordinate with our dispatch teams for seamless operations
- Foster positive relationships within the community
- Enjoy the autonomy of volunteering independently while knowing you have the backing of a supportive team
What we're looking for:
- A valid driving licence with (no more than 6 penalty points)
- A friendly and empathetic demeanour
- Access to a 4 door (minimum) car
- Alignment with our organization's values
- Basic IT skills (like the use of smartphone)
What happens after you apply for this opportunity
After you apply, a member of our team will contact you to go through a simple screening process to learn more about your background, discuss the role in more detail and give you an opportunity to ask questions about the role.
If it’s a good fit, we’ll invite you to a face-to-face meeting where we’ll check your car, review your documents and explain the next steps. From there, we’ll arrange your training, help you complete a DBS check and make sure you’re confident and ready to begin.
Please be aware that this role will be subject to several regulatory pre-employment checks, including references and DBS which could take 4 to 8 weeks.
About Us
The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with circa 4,000 colleagues across 60 depots. Our ambition is to continue developing patient care transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.
EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect.
EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best.
EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.
A thriving team committed to pro-actively improving the wellbeing of our communities by enabling access to vital health and care services.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As a Front Desk Volunteer, you will be the welcoming face of Historic Croydon Airport, responsible for ensuring visitors have a smooth and enjoyable experience. You will manage visitor check-ins, handle donations, and support merchandising activities.
Responsibilities:
Reception Duties:
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Visitor Reception:
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Greet visitors warmly at the front door or Reception desk.
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Check if visitors have pre-booked and verify booking details.
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Keep the Reception Desk attended at all times.
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Booking Management:
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Obtain booking sheets from Graeme and update them throughout the day.
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Set out and supervise the donation box.
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Maintain a supply of hand sanitisers, leaflets, and other materials.
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Re-stock leaflet holders in the Main Entrance lobby.
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Visitor Handling Procedures: People with a Booking:
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Check the Lead Name off the booking list and confirm the number of visitors in the group.
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Request a donation of £8 per adult on entry, payable by cash, credit card, cheque (to Historic Croydon Airport Trust), or QR code.
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Ensure the donation process is completed.
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Inform visitors of the location of toilets and answer any questions.
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Ask visitors to wait in the Waiting Area until their Guide collects them.
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Manage additional visitors, ensuring tour groups do not exceed 12 people, including the Tour Guide.
People without a Booking:
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Politely inform visitors that entry is by pre-booking online.
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Check the booking list for vacant slots and inform visitors of available times and spaces.
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Advise visitors to book and return at the specified time, noting they cannot wait inside AH.
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Allow visitors to wait outside for potential "no-shows" if they wish.
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Be polite, sympathetic, but firm if turning people away, and provide the date of the next Open Day and booking details.
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Seek assistance from Graeme or Mike if needed.
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Visitor Departure:
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Thank visitors for coming and say goodbye.
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Encourage visitors to review their experience on Tripadvisor (Croydon Airport Visitor Centre).
Merchandising Duties:
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Merchandise Stall Management:
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Set up and take down the HCAT Merchandise stall.
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Retrieve and replace sale items from/to the cupboards under the model in Reception.
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Run the merchandise stall, selling items to visitors.
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Cash Handling:
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Manage the float, monetary takings, cashing up, and recording total takings at the end of the day.
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Ensure cash takings are not left unattended and hand them over to a Trustee at the end of the day.
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Stock Monitoring:
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Monitor stock levels and advise Jeff if stocks are running low.
Qualifications:
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Friendly and welcoming demeanor.
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Strong communication and interpersonal skills.
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Ability to manage bookings and handle donations accurately.
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Experience in handling cash and managing merchandise sales.
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Punctual, reliable, and able to adhere to procedures.
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Commitment to providing a respectful and inclusive experience for all visitors.
Training: Volunteers will receive an induction, including a review of booking procedures, handling donations, and merchandise management. Ongoing training sessions and resources will be provided to support the role.
Benefits:
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Be the welcoming face of Historic Croydon Airport.
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Gain experience in visitor management and merchandising.
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Contribute to the educational and cultural enrichment of the community.
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Be part of a supportive and passionate team.
Application Process: If you enjoy engaging with the public and are enthusiastic about history, we would love to hear from you.
The client requests no contact from agencies or media sales.