It volunteer roles

This volunteer role involves being available for a mix of weekly drop-in IT sessions in which you will provide ‘floating support’ as well as pre-arranged one-to-one sessions in order to help clients complete more specific tasks relevant to them.

Digital Inclusion provides a crucial resource, helping people to take positive steps to improve their lives, by overcoming digital exclusion, accessing learning and securing work. In an average session, clients undertake independent learning and tasks, such as; completing searches on the internet, formatting documents and using email, paying bills, filling in forms etc

Increasingly, clients are asking for help with social media platforms, such as; logging into Facebook account, creating a LinkedIn profile or Instagram account to promote their business, or help with blogging.

How does this role make a difference?

All of life’s activities - including job seeking, accessing and managing benefits and housing - take place online.  Clients without IT skills are hugely disadvantaged.  This role provides clients with support, helping them to overcome initial fears or learning barriers.  With increasing confidence, they will be able to access the internet independently.

Who will you be helping?

Users are adults from diverse backgrounds and can range from those who are complete computer beginners, learning the basics of IT, to those needing access to the resource for learning, job search or managing household finances. The service helps clients seeking to address digital skills gaps and improve their confidence in order to access the internet.

What will you be doing?

• Meeting clients and carrying out weekly, one-to-one coaching sessions
• For the remaining time, offering ‘floating support’ to other clients, such as completing searches on the internet, formatting documents and using email

· Helping new clients to complete an IT Initial Basic Skills Assessment

What are we looking for?

• Although advanced technical skills are not required, a good understanding of MS Office (Word and Excel mostly) and a breadth of experience in using the internet are essential in order to coach and help vulnerable clients develop their skills.

• The confidence and willingness to work closely with clients and actively approach them where required. 

· You have some experience assisting or coaching others.

· You are patient, a good listener and have the ability to motivate others.

· You are available for a period of at least six months to give you time to develop a rapport and fulfil learning objectives with the clients.

What is the time commitment?

We have open access and prebooked sessions for clients twice a week, on Mondays or Fridays, for a miniumn 3 hour slot per week.

We are asking for a 6 months commitment to enable you to build trusting relationships with clients and develop in your role.  Volunteers find this goes very quickly! 

How will you be supported?

· There is ongoing support by the Learning and Employment Manager.

· Free access to a range of e-learning modules on the Centre’s online e-learning platform

· You will be reimbursed for reasonable and agreed ‘out-of-pocket’ expenses such as travel, and also lunch if volunteering a full day.

What is the recruitment procedure?

Application form> Informal interview> Ideally two reference checks> DBS check> Trial period

The MILTON Keynes & North Bucks Branch is one of the branches of RSPCA, but we are also a separately registered charity looking after animals in our local area. Much of the animal welfare work of RSPCA is carried out through local branches, which is run by volunteers who have the support of the National Society of RSPCA.

This is a remote role ideal for someone who can commit regular time and enjoys working in a small, collaborative team.

IT First Line Support Volunteer responsibilities

Monitor IT Support Email: Check daily, sort and redirect issues as needed.

User Management:

• Onboarding and offboarding staff and volunteers
• Creating and managing user accounts in Google Workspace
• Assigning email access and permissions

First-Line Support:

• Triage incoming IT queries
• Basic troubleshooting and escalation where necessary

Ticket Management:

• Log and track support requests
• Ensure timely resolution or escalation

Participate in Monthly IT Call: Share updates and collaborate with the team.

What we are looking for in a volunteer Website Coordinator

• Experience in a similar IT support role
• Understanding of IT systems and troubleshooting
• Some knowledge of Google Workspace administration (advantageous)
• Strong organisational and communication skills
• Ability to work independently and manage time effectively
• Comfortable using ticketing systems (or willing to learn)
• Reliable internet connection and access to a computer
• An interest in animal welfare.
• Someone who is flexible and can offer an ongoing commitment

What we can offer you as a volunteer Website Coordinator

You will be making a massive difference to the welfare of the animals in your area.

Join a community which will enable you to meet new people and make new friends.

Learning new skills through our comprehensive induction and training programme.

Enhance your CV by adding your volunteering experience and newly acquired skills.

We hope you are interested in volunteering for our branch! 

Our voluntary roles are subject to an informal interview and trial period. We will ask you to provide contact details for two referees, and dependant on the position, you may need to sign an agreement and undergo specific training before starting the role.

We’re looking for reliable, tech-savvy people who’d like to use their digital or IT skills to help improve our online systems and website.

As a Web and IT Support Volunteer, you’ll help us keep our website up to date, support digital record-keeping and assist with maintaining efficient systems that help us work effectively. You’ll play an important role in helping us stay connected, accessible and organised across our programmes.

This role is ideal for someone with an interest in IT, websites or digital operations who wants to make a practical contribution to community-focused work.

What You’ll Be Doing

• Updating website pages with new events, news and programme information
• Supporting the layout and accessibility of website content
• Uploading photos, articles or updates to digital platforms
• Helping staff and volunteers use digital tools
• Assisting with digital forms, data collection and record management
• Providing basic troubleshooting support or referring technical issues to the appropriate person
• Helping test and improve the digital tools and systems used by the team

Skills and Qualities We’re Looking For

• Confidence using websites, IT systems and digital tools
• Good understanding of basic data management and online platforms
• Problem-solving and attention to detail
• Clear communication and teamwork skills
• Reliable and organised approach to tasks
• Awareness of data protection and confidentiality principles

What You’ll Gain

• Experience supporting the digital operations of a community charity
• Opportunities to develop IT, web management and problem-solving skills
• Insight into digital tools used in the voluntary sector
• The satisfaction of helping improve online access and efficiency

About Us

We are a community-led charity tackling poverty at its root by empowering people and communities to overcome barriers and build sustainable futures.

Our programmes support children, young people, adults and families through education, employability, wellbeing and social inclusion activities that promote confidence, connection and opportunity.

Safeguarding and Inclusion

We are committed to safeguarding and promoting the welfare of children, young people and adults involved in our work.

Safeguarding training will be provided for all volunteers and a Disclosure and Barring Service (DBS) check may be required for this role.

We welcome volunteers from all backgrounds and will make reasonable adjustments to support participation wherever possible.

Could you support SSAFA volunteers in your area with the I.T they need to support our clients? You don’t need a military background, just some basic I.T skills, patience, and the ability to get on with a wide range of people. If you have training experience, that would be great but not essential. Get in touch to find out more.

What is an I.T Coordinator?

There are SSAFA branches throughout the UK and overseas. Each one has an I.T Coordinator to support all volunteers to make the most of the internet-based systems we use in our work with clients. This is a key role involving supporting people of all ages sharing skills.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

We use internet-based systems to offer the best possible service to our clients and SSAFA volunteers. Some of our volunteers already have I.T skills while some do not. Could you be a friendly face to help volunteers with their computing questions?

When would you be needed and where would you be based?

A key aspect to this role will be supporting volunteers by running workshops, drop-ins or supporting individual volunteers by phone or at their homes.

The role would suit someone looking to offer a regular commitment to the branch, but days and times could vary to suit you.

What would you be doing?

• Supporting volunteers to use computers and software relevant to their SSAFA role.
• Helping to resolve I.T issues, seeking assistance from Central Office where necessary.
• Assisting in the role out of new I.T initiatives including the testing of software
• Becoming the branch expert on the SSAFA Finance Management System and Client Management system
• Supporting all volunteers to act in accordance with the data protection policy, reporting any breaches to the branch secretary and seeking advice from Central Office as needed.
• Working with Regional Trainer, branch volunteers and the Learning and Development team to identify local training needs and arrange for the required courses to be delivered.
• Supporting and encouraging any volunteers facing barriers to completing their training
• Providing reports to the local SSAFA branch and to SSAFA’s Central Office
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser.
• Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What can you gain from this volunteering role?

• Gain experience of holding a key local role with oversight of all SSAFA activity in the local area
• Use your skills, knowledge, and experience to benefit others.
• Appreciate that your role has a positive impact on the quality of service we can provide to clients as well as providing development opportunities for our volunteers.
• Support and friendship from your local SSAFA branch and the wider SSAFA community
• Experience, training and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range of e-learning courses
• Support from your local branch secretary.
• Support from the relevant teams at Central Office
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people
• Competence in the general use of laptops and tablets and experience of using Microsoft Office 365
• Good written and spoken English.
• Experience of running small workshops/training sessions etc.
• Ability to be respectful and non-judgemental with volunteers, other agencies and SSAFA colleagues.
• Ability to encourage and motivate all volunteers to use the I.T systems relevant to their role.
• Reliable attitude, contacts volunteers promptly, keep appointments etc.
• Ability to maintain confidentiality and keep information safely.
• Access to public transport or a car to get to meetings, events etc.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No

Who we are

We deliver services across London and the surrounding regions, as well as campaign and advocate nationally on the issues that affect the people we work with. For 55 years, Hestia has stood alongside adults and children in crisis to help people who have experienced crisis and trauma find safety, hope, and purpose. Today, we support over 22,600 adults and children each year across London and the South East. 

Are you an experienced technology leader passionate about using digital innovation to drive social impact?

Hestia is seeking a Non-Trustee Member to join our Data, Digital & IT Committee, providing strategic oversight and expert advice on technology, data governance, and cyber security.

About the Role

As a committee member, you will:

• Advise on digital strategy, IT risk management, and emerging technologies.
• Ensure robust data governance, cyber security, and compliance frameworks.
• Support ethical and effective adoption of digital tools, including AI.
• Translate technical risks and opportunities for non-technical trustees.
• Contribute to strategic decisions that enhance service delivery and sustainability.

What We’re Looking For

• Senior-level experience in digital and technology leadership, ideally at Board level.
• Expertise in IT strategy, cyber security, digital transformation, and ideally AI.
• Strong understanding of data protection, digital ethics, and regulatory frameworks.
• Ability to communicate complex technical issues clearly and collaboratively.

Time Commitment

• Attend 4 committee meetings per year plus the AGM.
• Additional time for preparation and occasional project work.
• This is voluntary unpaid role.​

Why Join Us?

This is a unique opportunity to shape Hestia’s digital future and strengthen our governance. While this is a non-trustee role, there is potential for it to become a full Trustee position in December 2026.

​We are champions of diversity and believe in the power of a wide range of backgrounds and ways of thinking to enrich our organisation and our outputs. We welcome applications from people with the widest possible range of backgrounds.

The Hospice Lottery Partnership is a not-for-profit social enterprise which raises vital funds for partner charities through a weekly lottery and seasonal Superdraws. We have over 40,000 players who have helped raise more than £20 million for our partner charities. Our shareholder partners include Florence Nightingale Hospice Charity, Michael Sobell Hospice Charity, Rennie Grove Hospice Care, South Bucks Hospice and The Hospice of St Francis. We also raise funds for four associate charities.

Who we are

The Hospice Lottery Partnership is a not-for-profit social enterprise which raises vital funds for partner charities through a weekly lottery and seasonal Superdraws. We have over 40,000 players who have helped raise more than £20 million for our partner charities. Our shareholder partners include Florence Nightingale Hospice Charity, Michael Sobell Hospice Charity, Rennie Grove Hospice Care, South Bucks Hospice and The Hospice of St Francis. We also raise funds for four associate charities.

The role

This is a newly created role, so you have the opportunity to make it your own. The IT Director will be responsible for advising the board on HLP’s IT strategy including the security and resilience of its IT systems, ensuring robust, multi-layered defences against both cyber and physical threats – including unauthorised access, data breaches and service disruption.

Key Responsibilities

Strategic IT Governance: Advise on the development and implementation of a digital strategy, including the adoption of cloud services, AI tools, data analytics, and emerging trends to improve the acquisition and retention of players and streamline service delivery. Ensure IT investments support HLP’s objectives, with a focus on cost-effectiveness and scalability for limited budgets.

Risk Management and Compliance: Ensure compliance with cyber agreed security standards, such as Cyber Essentials, Cyber Essentials Plus and ISO 27001. Ensure compliance with relevant regulations and legislation, such as the Data Protect ion Act 2018 and the Gambling Act 2005.

Operational Oversight: Review and challenge IT budgets, reports and performance metrics presented to the board. Support the CEO/Executive team in procuring and managing IT vendors, ensuring value for money and ethical practices. Oversee the management, maintenance, security and resilience of IT infrastructure, systems ensuring business continuity.

General Trustee Activities: Attend and actively participate in board meetings, presenting recommendations and updates as necessary. Establish and chair an IT sub-committee (if such a committee is required).

Development and Mentoring: Mentor staff and fellow directors on digital literacy and emerging tech trends.

Key Points

Desirable Skills and Qualifications: Proven experience in a senior IT leadership role. Strong understanding of IT governance, cybersecurity, and the UK regulatory framework. Excellent communication skills to present complex technical concepts to a non-technical audience. Strategic thinker with experience in aligning IT solutions with organisational goals. Ability to manage budgets and negotiate with suppliers to maximise value. Relevant qualifications (e.g. degree in IT, computer science, or equivalent professional certifications such as ITIL, CISSP).

Location: The hospices and hospitals we support are based in Buckinghamshire, Hertfordshire and West London. HLP’s office is in Tring. Board meetings are usually held at one of our shareholder partner’s offices, whereas committees usually meet at HLP’s office in Tring.

Time Commitment: There are four Board meetings (April, July, Oct and Jan) per year which typically require half a day’s preparation plus half a day’s attendance. A willingness to devote time between board meetings to supporting the organisation and driving change would also be useful.

How to Apply

This voluntary role is pivotal in ensuring we maximise the money we raise for our partner charities who care for people at life’s most challenging moments and safeguard our players’ data. If you are passionate about the cause and believe you have the skills and experience we are looking for, we would love to hear from you.

Task Management Team Overview

Purpose: To ensure all tasks across CLICK UP and other YAUK systems are current, compliant with GDPR, and aligned with pre-set standards defined by the Head of IT & Systems in consultation with C-Level leadership.

Core Duties:

• Tag task assignees and request updates in line with standards

• Tag direct supervisors to ensure compliance

• Review all tasks across YAUK for standard alignment

• Ensure GDPR compliance across task records

• Provide regular organisational task performance data

Task Management Manager (1 Position)

Role Summary: The Manager leads the Task Management Team, ensuring strategic oversight and operational excellence in task compliance and system hygiene across YAUK platforms.

Reports to: Head of IT & Systems

Type: Voluntary, flexible, part time, 5 to 10hrs per week

Key Responsibilities:

• Oversee the implementation of pre-set tasking standards across all systems

• Coordinate with the Head of IT & Systems and C-Level to refine standards

• Supervise Senior Officers and Officers, providing guidance and support

• Monitor team performance and ensure timely reviews of all tasks

• Escalate non-compliance issues to relevant leadership

• Ensure GDPR protocols are upheld in all task-related activities

Ideal Skills:

• Strong leadership and communication

• Familiarity with task management platforms (e.g., CLICK UP)

• Understanding of GDPR and data governance

• Strategic thinking and attention to detail

Task Management Team Overview

Purpose: To ensure all tasks across CLICK UP and other YAUK systems are current, compliant with GDPR, and aligned with pre-set standards defined by the Head of IT & Systems in consultation with C-Level leadership.

Core Duties:

• Tag task assignees and request updates in line with standards

• Tag direct supervisors to ensure compliance

• Review all tasks across YAUK for standard alignment

• Ensure GDPR compliance across task records

• Provide regular organisational task performance data

Senior Task Management Officer (2 Positions)

Role Summary: Senior Officers act as intermediaries between the Manager and Officers, ensuring consistent application of standards and supporting the review process.

Reports to: Task Management Manger 

Type: Voluntary, flexible, part time, 5 to 10hrs per week

Key Responsibilities:

• Lead task reviews across assigned YAUK departments

• Support Officers in tagging and compliance checks

• Liaise with supervisors to resolve tasking issues

• Assist in training new Officers on standards and systems

• Report progress and challenges to the Manager

Ideal Skills:

• Experience with digital tasking tools

• Strong organizational and mentoring abilities

• Knowledge of GDPR principles

• Ability to interpret and apply standards consistently

Task Management Team Overview

Purpose: To ensure all tasks across CLICK UP and other YAUK systems are current, compliant with GDPR, and aligned with pre-set standards defined by the Head of IT & Systems in consultation with C-Level leadership.

Core Duties:

• Tag task assignees and request updates in line with standards

• Tag direct supervisors to ensure compliance

• Review all tasks across YAUK for standard alignment

• Ensure GDPR compliance across task records

• Provide regular organisational task performance data

Task Management Officer (4 Positions)

Role Summary: Officers are the frontline reviewers and taggers, ensuring tasks are updated, compliant, and aligned with YAUK’s operational standards.

Reports to: Senior Task Management Officer

Type: Voluntary, flexible, part time, 5 to 10hrs per week

Key Responsibilities:

• Tag task assignees and request updates per standards

• Tag supervisors when compliance issues arise

• Conduct regular reviews of tasks across systems

• Flag tasks that violate GDPR or lack progress

• Collaborate with Senior Officers for guidance and escalation

Ideal Skills:

• Detail-oriented and proactive

• Basic understanding of GDPR

• Comfortable using task management software

• Good communication and teamwork

Role Description: 

This role will be to act as a teaching assistant to tutors delivering Digital Skills classes for learners 19+. 

You will: 

• Enjoy working in a team 

• Provide tutorial support 

• Position yourself as a resource for learners 

• Work one-on-one or with smaller groups of learners who need additional help 

You need to be: 

• DBS Checked 

• Confident in the use of IT 

• Some experience of supporting learners with English 

• Committed

• Competent 

• Reliable

• Honest 

• Punctual 

• Patient 

• Fair 

• Open minded 

• Learners may come from various cultural backgrounds and face different learning challenges. You will need to be at ease whether supervising an entire class or working one-on-one with students.

• Comfortable following Nova staff directions and working independently 

Further information: 

• Induction and appropriate training will be provided.

• Teaching or coaching experience would be desirable but not essential. 

About Nova 
Based in North Kensington since 1983 and serving its poorest wards and those of surrounding London boroughs, Nova works with individuals from marginalised and disadvantaged communities who are looking to develop their potential and achieve a better future for themselves. Nova brings about real and lasting change in people’s lives by addressing every person as an individual and seeking out ways to best support that person to reach their goals. We endeavour to help every person that comes to us who is motivated and committed to improving his or her life.   
  
Reaching 2,000+ people each year, we: 
• Develop knowledge, education and confidence  
• Connect diverse groups   
• Provide opportunities  
  
Our work, operates on 2 levels:  

• Grassroots Community Support – including responsive actions (e.g. Grenfell, COVID-19), adult education, IAG, family programme and volunteering  
• Wider Reaching Dialogue Events and Influencing – focussing on challenging stigma, prejudice and inequality – working with individuals, organisations, networks and decision makers to move through conversation to action  ​

Thank you for your interest in volunteering as an Audio Editor for the International Humanity Foundation (IHF)! We are seeking skilled and detail-oriented individuals to help us produce high-quality audio content for our podcast and other media initiatives.

Role Requirements

As an Audio Editor, you will:

• Edit and enhance raw audio recordings for clarity and quality.
• Mix and master audio tracks to produce professional results.
• Remove background noise, balance audio levels, and add sound effects as needed.
• Collaborate with the podcast team to align audio with the intended narrative.
• Ensure timely delivery of polished audio for podcast episodes and other projects.

Skills We Value

• Proficiency in audio editing software (e.g., Audacity, Adobe Audition, Pro Tools).
• Attention to detail and strong listening skills.
• Experience with sound design or music editing is a plus.
• Ability to work collaboratively in a team setting.
• Creativity in enhancing the listener’s experience through sound.

Benefits of Volunteering with IHF

By joining our team, you will:

• Develop your audio editing and sound design skills.
• Build a portfolio of professionally produced podcasts and audio projects.
• Collaborate with a diverse and talented team.
• Make a meaningful impact by helping amplify the voices of children and communities in need.
• Receive a certificate of recognition and appreciation for your contributions.

Do you have a passion for helping people discover the unlimited possibilities that technology can bring? Would you like to open up a world of opportunities for blind and partially sighted people in your local community by training them to use technology? Join our local technology team helping people with sight loss get the most out of technology.

How often will I be needed?

• 5 Hours per Month

Key requirements

• This role requires an enhanced criminal record check This role requires 1 reference

Location

Region

• Northern Ireland

Additional location information

• RNIB NI Holywell Trust 10-12 Bishop Street Within, Derry-Londonderry, BT48 6PW once a month initially

Who this opportunity will suit

Minimum age

• You must be at least 16 years old to apply

What skills and experience are needed?

• Good communication skills;Patient approach to training;Natural tech user

We are looking for an experienced person to join WellChild as a Digital Trustee. They will be a trusted advisor to the Board and a supportive, critical friend to the Senior Management Team (SMT), helping WellChild navigate the evolving digital landscape.

Purpose of the role:

The Digital Trustee will advise on the use of AI and digital technologies to build internal capability and efficiency, improve service design, enhance data-driven decision-making, and expand our fundraising and communications impact. They will play a vital role in shaping WellChild’s digital and AI roadmap. The ideal candidate will bring a blend of strategic insight, ethical awareness, and hands-on digital experience, along with a strong network of digital professionals. They will be a trusted advisor to the Board and a supportive, critical friend to the Senior Management Team (SMT), helping WellChild navigate the evolving digital landscape.

Overview

Could you make a difference as a volunteer Digital Champion? 

We are looking for people with a good understanding of how to use computers,

smart phones and tablets to give peer support to people who are new to these

devices. You will help them to do things like: 

• use Google 

• set up an email account 

• look for reliable health information online 

• connect with friends and family using video calling 

• use MS word to write a CV 

• access job search websites 

You need a good level of basic computer skills, but you don't have to be an IT

genius. Much more important is having enthusiasm and patience to spend some

time helping others to get online. 

In return you’ll get: 

• The opportunity to develop your own digital skills and knowledge 

• Free accredited online training

• Access to a community of Champions to help each other and share ideas 

• Ongoing support from a dedicated Digital Support Officer 

• A Digital Record tracking achievements and learners helped – perfect to show prospective employers!

• A free Basic DBS check

• Payment for travel expenses

• Immense satisfaction that you’ve made a difference to someone else 

Find out more 

Digital Champions | Digital skills and support | Clarion Housing 

Could you join the team? 

We are currently looking for Digital Champions to support learners in Borehamwood on a Wednesday and/or Thursday. 

Sessions are held at Windsor Hall, WD6 5DL between 10am and 2pm, you don’t have to be able to volunteer for the whole session, a couple of hours would be perfect! 

Whilst the session time is fixed, we welcome volunteers who can volunteer

weekly, fortnightly or monthly.