Mental Health Volunteer Roles in Northern Ireland
We are seeking to appoint a Trustee Safeguarding Lead to provide strategic oversight and leadership for the organisation, particularly in the area of Safeguarding.
The purpose of your role is to work alongside the other trustees to ensure that the Association is working towards its charitable purposes, is complying with all applicable rules and laws, and is making best use of its resources to achieve its aims.
Whilst safeguarding is the responsibility of all trustees, as Trustee Safeguarding Lead, you will provide support to the CEO and the Operational Safeguarding Lead in their operational roles, promoting safeguarding within the organisation and our affiliated Nightlines, providing a strategic, advisory and governance role.
Being a charity trustee with the Association is a rewarding experience and gives a unique opportunity to support and shape a national mental health charity at the highest level. Now is an exciting time to join us as we have recently transitioned from a volunteer-led organisation to a staff-led model, which is opening up new opportunities.
Trustees have legal responsibility for the Association’s management and administration. They are ultimately responsible for the Association’s work and are accountable to both the Association’s legal members and its regulators such as the Charity Commission for the good governance of the Association.
Trustees take considered and informed decisions in the best interests of the Association. Trustees are not expected to be experts on all areas of their work but are expected to seek guidance and support where necessary and to bring their own knowledge and experience to contribute to discussions.
You can find out more about being a Charity Trustee from the Charity Commission, the Scottish Charity Regulator and the Charity Commission for Northern Ireland.
The client requests no contact from agencies or media sales.
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We are seeking a suitably experienced and passionate individual to join our Board of Trustees. The role is voluntary and unpaid. Reasonable expenses will be paid by agreement.
Primarily the purpose is to ensure that Controlling Chemsex delivers for the public good within regulatory obligations. In doing so you will be expected to provide both constructive scrutiny and challenge in oversight of the Chief Executives role and delivery; and to offer guidance and advice to your fellow Directors stemming from your own area of expertise and experience.
The specific expertise required of this role in addition to the above, is to ensure that Controlling Chemsex has a robust and achievable fundraising strategy to maintain and grow its services working in close collaboration with our part-time Development Lead. We are particularly focussed on the growth of Controlling Chemsex.
We are looking for people with sound fundraising and voluntary/community sector experience who have the skills required to devise a robust and achievable fundraising strategy for Controlling Chemsex. The role will require an ability to take on board service data and evidence of need, capacity and requirements, with an understanding of Controlling Chemsex’s vision for future service delivery growth. This will be complemented by a clear grasp of funding contexts in London and the UK from which Controlling Chemsex might seek to secure financial support for services.
We require excellent fundraising experience and knowledge of Trust & Foundation sector practices and methods including planning; scheduling work; gaining long-term funding and/or cycles of funding –considering sustainability and development of services.Knowledge of other types of fundraising would be an asset e.g. individual donors, crowdfunding, campaign fundraising.
The applicant must have an unequivocal commitment to respect, support, promote and work within LGBTQ+ and other diverse communities, recognising intersectionality and multiple marginalisation, especially as it relates to trans and racially minoritised communities.
Controlling Chemsex would like support for our Trusts and Foundations Fundraiser to continue to develop our fundraising strategy with our Development Lead, which will support and underpin the growth and development of Controlling Chemsex ’s services and vision and align with our Financial Plan.
Lived Experience: Controlling Chemsex is committed to peer delivery and therefore ideally seeks to recruit someone with lived experience in the areas we work within, particularly chemsex, minority sexuality, ethnicity.
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Role Requirements:
1. Experience of fundraising in one or more specialisms (trust & foundation primarily) within the third sector and the experience/ability to formulate and develop strategic fundraising plans
2. Robust understanding of data and service models on which Controlling Chemsex ’s service and vision are built
3. Good financial acumen and a grasp of methods and practices in Trusts and Foundations
4. Good commercial awareness
5. Strong influencing and negotiating skills and an ability to positively present and promote the work of Controlling Chemsex
6. Experience of developing excellent working relationships with a wider team (fundraising manager, key staff, CEO, Board of Directors)
7. Previous experience in the charity/ community sector, ideally in a senior management or executive position, or equivalent experience
8. A demonstrably genuine interest in, understanding of, and commitment to a public service ethos and public service delivery
9. Prepared to challenge positively
10. A minimum of 2 hours per week time investment as well as some quality control support with our part-time Development Lead.
Roles are expected to:
- Know their own limits of skills, competences and responsibilities; and work within them.
- Identify, assess and support the management of organisational risks.
- Show good project and time management skills; and an ability to manage your own time, organisational resources and prioritise workload.
- A passion for ensuring Controlling Chemsex continues to develop its expertise and reach in its objective to empower people who are marginalised (through their sexuality, gender identity, ethnicity or otherwise).
Using Anonymous Recruitment
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Men Who Talk is a UK registered charity, running twice weekly online peer-to-peer support groups for men aged 18+ across the UK. The groups take place between 7:00pm - 8:30pm every Wednesday evening, and 11:00am - 12:30pm every Saturday morning.
Our groups are supportive spaces for men aged 18+ to come and talk openly about what's on their mind. All groups are free to attend and follow the evidence based model of peer support.
Volunteers are required to be online from 6:45pm to 8:45pm on a Wednesday evening, and from 10:45am - 12:45pm on a Saturday, and are required to facilitate around 1 group per month. Volunteers are asked to commit to an a minimum of 6 months of volunteering in the initial stage.
All groups are facilitated by 2 facilitators, and follow a semi-structured pattern.
We are looking for passionate men with some experience of groups facilitating or working in mental health settings to come join us as facilitators. Experience in using online platforms such as zoom is essential.
A degree in psychology is preferred but not an essential requirement.
Why Join MWT?
Men Who Talk is an exciting, fast growing charity, creating new spaces for men to talk openly about what's on their mind.
We have a diverse team full of talented and passionate individuals who are committed to changing the face of mens mental health across the UK.
As well as the opportunity to join the organisation at an exciting stage of it's development, volunteers also have the opportunity to develop their own skills and have regular chances to feed into the creative and strategic development of the organisation. We also provide enhanced safeguarding adults training, and the opportunity to develop key skills to enhance a career in mental health.
PLEASE NOTE: We are only able to accept applications from individuals who already have the right to live and work in the UK.
Please tell us in a few short paragraphs why you would like to join Men Who Talk.
The client requests no contact from agencies or media sales.
We’re looking for trustees
We’re looking to recruit dynamic, committed and motivated people with professional skills and experience who are as passionate as we are about empowering individuals to work through and beyond their experience of sexual abuse.
Specific qualifications are not necessarily required and we welcome applicants with lived experience. A genuine interest in learning about our charity and our services within the local community is essential.
These trustees will help to form a new board dedicated to supporting the charity and contributing to the effective and quality governance of Trust House. You will play an active role in developing the strategic direction of the charity and provide guidance to ensure the charity continues to support anyone affected by rape or sexual abuse in the Thames Valley area.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A Little Bit of Sunshine UK (ALBOS UK) is seeking to recruit Policy and Campaigns volunteers to support the charity at an important point in its development, its second year of operation, supporting young people to be at the heart of decision making in support services.
We expect everyone who is part of our organisation to be committed to our values and share our ambition to become a more diverse and inclusive charity. Our vision, mission and values can be found on our website.
What we do
We work closely with young people and communities to shape a future where every young person can access mental health support, feel connected, and live without stigma.
Our policy and influencing work aims to create lasting change by addressing systemic barriers to youth mental health care. We advocate for policies that prioritise mental health, ensure adequate funding, and promote accessibility.
About the role
As a Policy and Campaigns Volunteer, you will play a key role in supporting our efforts to influence policy, raise awareness, and advocate for improved mental health services for young people. You will work closely with our Policy and Campaigns team to help shape and deliver impactful campaigns and contribute to policy development aimed at creating lasting change.
We are looking for dynamic volunteers who will help us to advocate for change, and work collaboratively with other Policy Volunteers and across the wider charity, to plan, create, and roll out policy and campaigns.
Key Responsibilities
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Assist in research, analysis and drafting of policy papers, briefing notes, and reports related to mental health issues affecting young people.
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Support the development and creation of campaigns that raise awareness and push for reforms in mental health services
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Monitor relevant policy developments, governmental reports, and key discussions within the mental health sector.
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Help with the development of training materials or toolkits for volunteers and supporters to increase awareness and engagement around mental health policy.
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Attend and contribute to team meetings and brainstorming sessions for campaign strategies and policy priorities.
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Contribute to the drafting of letters, petitions, and policy submissions aimed at influencing decision makers.
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Engage with young people to ensure their voices are heard and included in policy recommendations and campaign efforts.
If you would like to expand your skills in policy work and campaigning and can commit to volunteering 4–6 hours per week, then we would love to hear from you.
If you would like to have an informal conversation with a member of our team please get in touch with us [email address in Role Description].
Closing date: 14/10/2024 at 10am
Informal interviews will be held as and when suitable applicants apply, but all applications before the closure of the advert will be reviewed.
Please note that you must be 16 or over and be willing to undergo the DBS process to be appointed to this volunteer role.
Please complete our Online Application Form providing as much detail as possible. The contents of this form will then be sent to the hiring manager for review.
If you have any questions, or think that a written application may not work for you then please get in touch with us.
We’re the youth-led charity uniting young voices with decision makers to address the mental health crisis. | Join us in making a difference!
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Do you enjoying talking with people and helping them based on your life experiences?
Are you able to volunteer a few hours a week?
Yes? We’d love to hear from you.
What is knus?
knus is the UK’s first free, confidential, mental health peer support and coaching online chat service. knus offers mental health educational plans, relaxation experiences and live workshops.
What does knus mean? 'hug' in Danish.
Here’s some further information on what’s needed:
Are you over 18 and living in the UK?
You must be over the 18 years of age and live permanently in the UK.
Do you have a laptop?
A laptop and a quiet space to volunteer is essential.
How much time can you give?
A minimum of 3+ hours per week is required. We are flexible and like to work around you.
Do you like to learn?
We provide training for all volunteers that join us. Our peer support training is CPD accredited. 20-25 hours of volunteering training is required and is self led online.
If you’re interested head over to our website and we can have a chat or apply here.
Please note - all successful volunteers are required to pay the cost price of £20.60 for an Enhanced DBS check. If you've got a current Enhanced DBS on the update service, this cost will not apply.
You must be a UK resident to apply for this role.
The client requests no contact from agencies or media sales.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Nurse Lifeline
Founded in 2020, Nurse Lifeline is the UK’s first national, free, confidential, and peer-led listening service for all nurses, midwives, students, healthcare support workers, and their friends and families. Our charity was developed collaboratively by frontline nurses driven to support the mental health and emotional well-being of their colleagues. We provide a safe space for our community to offload and decompress with professionals who share their experiences and understand the pressures they face.
We are now seeking an experienced and dedicated individual to join our Trustee Board to support the next phase of our growth. This is an exciting opportunity to help shape the future of a young, impactful organisation committed to improving the well-being of those in the nursing and midwifery professions.
Responsibilities of all our Trustees:
- Governance: Ensure that the charity operates within the legal and regulatory framework of the sector and in accordance with its governing document, striving for best practices in governance.
- Strategic Direction: Contribute to determining the overall direction and development of the charity through good governance and clear strategy.
- Financial Oversight: Oversee the effective and efficient administration of the charity, ensuring its financial stability.
- Engagement and Representation: Actively engage with other Trustees and represent the organisation appropriately, bringing your personal experience and perspective to the role.
- Decision-Making: Evaluate performance against agreed goals and targets, participate constructively in meetings, and contribute to collective decision-making processes.
- Conflict of Interest: Declare any conflicts of interest while carrying out your duties.
- Advocacy: Advocate for the charity’s mission through your networks and support its efforts to raise awareness of its services.
- Additional Contributions: Participate in other tasks as they arise, such as attending charity events and supporting organisational initiatives.
Person Specification
Essential Requirements:
- A demonstrable commitment to the vision, purpose, ethos, and values of Nurse Lifeline.
- A commitment to improving the mental and emotional health of our beneficiaries.
- A commitment to equality, inclusion, and diversity – with the ability to treat all people fairly, honestly, and with respect.
- Excellent communication and interpersonal skills – with the ability to listen, influence effectively, and demonstrate clear reasoning.
- Experience of leading teams and building supportive relationships – with a collaborative approach to decision-making.
- Strategic thinking – the ability to operate strategically, be held accountable, and hold others accountable for the benefit of Nurse Lifeline.
- Impartiality and confidentiality – the ability to demonstrate fairness and respect confidences.
- Knowledge of the Voluntary, Community, or Charity Sector.(Desirable)
- Previous experience in a governance role (Essential)
- Must be a registered Nurse or Midwife (Essential).
How to Apply
If you are interested in volunteering as a Trustee for Nurse Lifeline, please send an current CV and a covering letter (no more than two pages of A4) explaining why you are interested in the role, any relevant experience, and how you meet the essential criteria outlined above.
The client requests no contact from agencies or media sales.
MAC-UK’s new Trustees will bring deep awareness of and connectivity across the communities and systems that they serve. They will be conversant in public health and alternatives to mainstream mental health approaches, and well placed to support and advocate MAC-UK’s youth-led, co-produced approaches. They will also be confident leading the Board and ensuring a healthy and collaborative relationship with the MAC-UK team.
MAC-UK is particularly keen to hear from individuals who have experience of being excluded by the systems it seeks to change, especially care, criminal justice and mental health services.
Looking ahead, MAC-UK is committed to:
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Increasing opportunities for excluded young people to co-produce services;
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Advancing equalities and inclusion across their team and partnerships;
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Enabling youth-led service design and commissioning in the systems that affect young people’s lives;
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Influencing a public health and preventative approach against violence and inequalities based on creative, therapeutic and relational investment rather than punitive deterrents.
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Improving our fundraising strategy
Treasurer main responsibilities:
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Overseeing the presentation of budgets, internal management accounts and annual financial statements to the Board of Trustees.
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Ensuring that proper accounting records are kept, and that appropriate accounting procedures and controls are in place.
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Ensuring that robust and comprehensive financial policies are in place and being implemented, and supporting the development of policies covering financial reserves, and cost management.
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Monitoring and advising on the financial viability of the charity.
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Overseeing financial controls and adherence to systems, regularly liaising with the Co-Leadership team.
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Advising on the financial implications of the charity’s strategic plan, including overseeing the charity’s financial risk-management process
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Lead on the appointment of and liaison with external auditors.
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Oversee the development and implementation of systems for appraising, mitigating and reporting corporate risk.
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Ensuring that the accounts are prepared and disclosed in the form required by relevant statutory bodies, for example, the Charity Commission and/or the Registrar of Companies.
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Keeping the board informed about its financial duties and responsibilities and liaising with the Co-Leadership team to develop the financial understanding of the Board of Trustees.
The deadline for expressions of interest is Tuesday 1st October 2024 at 5pm.
Interviews will take place the week commencing 9th October 2024.
The client requests no contact from agencies or media sales.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As part of their 'Unforgettable' performance at E.M. Forster Theatre in Tonbridge, LAMPS will be holding a bucket collection. We need friendly and enthusiastic volunteers to join us 5pm - 5:30pm for the Saturday 26th October matinee to collect audience donations.
The client requests no contact from agencies or media sales.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are building a team of enthusiastic and personable community engagement volunteers to help us raise the profile of Mental Health Resource within the local community, strengthen relations with local companies and promote and gain support for the charity.
We need a group of community engagement volunteers to provide an active presence at local community events on an ad hoc basis: talking to people to promote our services and encourage engagement with Mental Health Resource. The sort of tasks that may be involved in the role are: preparing and serving refreshments; taking donations by cash and card; running activities, distributing leaflets and delivering promotional materials to local companies.
We are looking for volunteers with good interpersonal skills who are prepared to volunteer in a variety of settings, at various times. We require volunteers to have a personal interest in mental health issues and a commitment to Mental Health Resource’s mission and values. Please note that this role requires the use of a car to travel to events and transport promotional materials.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Joining elop’s youth mentoring team, you will be part of an enthusiastic and dedicated team who values and appreciates volunteers and the benefit of supporting LGBTQ+ young people.
LGBTQ+ Person of Muslim Faith Youth Mentor Role Description
You will be an integral part in supporting young LGBTQ+ people of Muslim faith or from Muslim faith backgrounds with issues related to their lived experience. elop is committed to safeguarding and promoting the welfare of young people and expects all volunteers to share this commitment.
In order to do this you will need to undertake an enhanced Disclosure & Barring Service check and provide two references.
Our Mentoring Volunteers provide support and are role models to the young people we work with, and must be responsible, reliable and committed to the mentoring relationship. You will need to be good at communicating, enthusiastic and have a desire to help LGBTQ+ young people.
Previous experience of working with young people would be beneficial but is not essential. No formal qualifications are required. You will need to commit to meeting with three young people on a one-to-one basis each for an hour a week for 6 months. This could be online or face to face in a designated location. Selection for interview will be based only on the information contained in the application form. When completing the application form please ensure that you include information about yourself that is relevant to these requirements
Volunteer LGBTQ+ Person of Muslim Faith Youth Mentors Role Description Duties and skills
Have relevant experience and training to support young people aged 12 - 24 in a 1:1 capacity.
Understand the issues and lived experience of young LGBTQ+ people of Muslim faith or from a Muslim faith background.
Have the ability to be non-judgemental, listen and support, and create a safe space for young LGBTQ+ people of faith or from faith backgrounds to achieve positive outcomes from mentoring.
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Have the ability to plan and deliver mentoring sessions to support a young person with individual needs related to their identity.
Have the ability to set professional boundaries with young LGBTQ+ people in 1:1 settings and adhere to elop policies particularly safeguarding and confidentiality.
Have the ability to accurately record written notes for mentoring sessions and admin for the role as necessary.
You must be LGBT+ and identify/have previously identified as a person of faith to apply for this role. In addition, all volunteers need to meet the minimal essential requirements for the volunteering at elop.
1. Applicants should have lived experience of the issues faced by LGBT+ people and communities
2. Understand the issues faced by different members of LGBT communities.
3. Be able to work in a way that values and respects individuals and cultural diversity
4. Understand the need to work within organisational policies and procedures
5. Understand the need for boundaries and be able to maintain them within all aspects of your work
6. Be able to offer support to other volunteers.
7. Be able to work as part of a team
8. Understand that volunteering is commitment and that services may be dependent on your involvement.
Induction and support
elop will provide an induction programme which will include induction to the organisation, induction to the role of mentoring which will include, elop mentoring programme, safeguarding induction training, use of materials, trauma informed approaches, support available.
Volunteer mentors will receive line management support and supervision from an elop worker once a month and group reflective practice 1.5 hours every other month.
ELOP is a holistic lesbian and gay centre that offers a range of social, emotional and support services to LGBT communities, and our core services
Do you enjoy organising things and making this happen?
Are you able to volunteer a few hours a week?
Yes? We’d love to hear from you.
We’re looking for admin volunteers to help with our daily operations. We have a variety of ways you can get involved:
- Responding to client requests and enquiries
- Fundrasing and partnership management
- Managing and updating company databases
- Keeping track of partnership enquiries
- Maintaining internal, volunteer, and client records
- Drafting and mailing client correspondence and newsletters
- Organising events, scheduling meetings, and making travel arrangements
- Providing administrative support to other departments or projects as needed
- Performing other duties as agreed in advance
We’ve designed our volunteering programme to be flexible and adaptive to you. All volunteering is 100% remote and you’re supported fully by our team. You control what you do and how many hours per week you want to volunteer. Some roles may require an Enhanced DBS check. If your application is successful, we will ask for a donation towards the cost of your enhanced DBS check if it's required for your role. This cost is £20.60.
Here’s some further information on what’s needed:
Are you over 18 and living in the UK?
You must be over the 18 years of age and live permanently in the UK. You must be a UK resident to apply for this role.
Do you have a laptop?
A laptop and a quiet space to volunteer is essential.
How much time can you give?
A minimum of 3 hours per week is required. We are flexible and like to work around you.
Training
We provide CPD accredited training with 3 short courses needing to be completed prior starting your volunteer role. After, you’ll have access to over 90 CPD accredited courses should you want to study further.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Social Anxiety Alliance UK is a young and developing charity looking for an experienced Treasurer with a background in financial management and accounting who can also help us to find funding and grants to continue the charity's development. The Treasurer will play a crucial role in overseeing the financial administration of the charity and will have a good understanding of charity finance and potential funding/grant awarding bodies. The Treasurer would also need to be willing to be a Trustee and aware of the governance issues relating to such a role.
Social anxiety involves an excessive fear of social situations. Sufferers will often fear being embarrassed or worry about being negatively evaluated by others. Anticipatory anxiety and situational avoidance are common, and individuals may endure social situations with a high level of discomfort. The scope of the anxiety may be focused on specific types of social situations or generalised to almost any social encounter.
We are the first UK charity dedicated to Social Anxiety.
We are a friendly board and we hold our meetings monthly online in the evening. Getting involved will mean that you can work with us to ensure financial sustainability, maximise income through grant applications and to set the strategic direction for the charity. You will also work with the Board to ensure that the charity operates within regulatory requirements and to develop projects which will help the charity to achieve its mission and goals.
Please add a cover letter to help us understand your interest in applying for this role
Role Description
Your primary responsibility is to work towards increasing the knowledge the Nightline Association Training Team has of the Training methods used by all Nightlines and to utilise this to improve the support the Training Team can offer to Nightlines.
Historically, the Training Team has relied upon the experience and knowledge of its own volunteers to give a picture of how Nightlines across the UK and Ireland undertake their training and recruitment processes, including any similarities and differences in how they operate. The Training Review Branch of the Training Team aims to reduce the reliance on individual volunteers’ knowledge, by collating information from Nightlines and other Nightline Association Teams, in particular the Quality Assurance Team, to create a centralised resource that gives an insight into the training methods of all Nightlines.
As this is a newly created branch of the Training Team, you will have the opportunity to contribute to shaping the branch's operation.
You will also be expected to provide feedback on the structure and content of Nightlines’ training, based on your previous experience and any knowledge you gain in this role.
You will sit within the Training Review Branch, within the Training Team. The role of the Training Team is to provide support to Nightlines developing their training practices, and provide options and advice to any member Nightlines. The other Training Team branches are Training Support and Training Development. Your line manager would be the Training Team Lead. The team sits within the Nightline Services Department, headed by the Head of Services.
Duties and Responsibilities
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Collate information from both Nightlines and the Nightline Association with regards to training methods across all Nightline services
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Produce clear, easily navigable resources that outline the training methods used by all Nightline services
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Communicate effectively with Nightlines and explain the purpose and benefits of the Training Methods Branch’s work
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Review and provide feedback on the structure and content of a member Nightline’s training, at the request of the Nightline
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Work collaboratively with other Training Team branches and Teams within the Nightline Association
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Work with the Quality Assurance Team to review the Training section of the Good Practice Guidelines
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Gather feedback from Nightlines regarding the quality of support they have received and any services they would like the Branch or Team to offer in the future
Essential Experience and Skills
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Previous experience facilitating training within Nightlines or a similar organisation
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Highly developed organisational skills
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Ability to work as part of a team and independently
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Excellent written and oral communication skills
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Ability to produce clear, easily navigable information resources
Desirable Experience
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Previous experience within a Nightline and/or the Nightline Association
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Previous experience facilitating and organising training within Nightlines or a similar organisation
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Previous experience collecting information and/or data on a large scale and putting it into a digestible format
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IT proficiency and previous experience working collaboratively in a Google Drive environment
The client requests no contact from agencies or media sales.
About the Role
Role type: Voluntary role, travel expenses reimbursed
Role level: Volunteer
Location: Remote, open to applicants resident in the United Kingdom, Channel Islands or the Isle of Man
Accountable to: Accreditation Team Lead
The purpose of your role is to support Nightlines in meeting the Association’s Nightline Quality Standards(NQS). You will have a caseload for about 10 nightlines across England, Scotland and Wales helping them to begin the accreditation process either for the very first time, their annual checklist or their 3-yearly accreditation update.
You will explain the NQS accreditation process to Nightlines and provide them with the NQS Questionnaire. Following the response from the Nightline, you will be responsible for checking submitted policies and procedures, and where needed provide feedback on how a Nightline can be NQS compliant.
You will sit within the Services Department in the Accreditation Team, whose purpose is to execute the NQS Accreditation Process across all Nightlines affiliated with the Nightline Association, research industry best practice, and recommend changes to the Quality Standards as necessary.
Your line manager will be the Accreditation Team Lead.
Activities and Responsibilities
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Provide feedback to Nightlines with notes for them to amend in order to become NQS compliant
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Respond to a Nightline with feedback within 28 days
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Keep in regular contact with Nightlines to ensure they can meet deadlines for the checklist and reaccreditation
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Chase Nightlines who are behind deadlines with emails and through facebook and offering Google Meet sessions to help speed up the process
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Work with the other members of the team, contributing ideas and feedback on their work as required
Person Specification
Experience
Essential
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Previous experience with a Nightline or a similar organisation
Desirable
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Previous experience with the Accreditation Process
Competencies
Essential
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Good standard of written English
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Highly developed organisational skills
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Ability to work independently and manage own workload
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IT Skills sufficient to use Google Docs and Gmail
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Ability to communicate via email in an approachable and professional manner
Desirable
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Familiarity with Google Workspace
Knowledge
Essential
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Understanding of and commitment to the Association’s values and to supporting and developing the Nightline community
Desirable
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An understanding of the different ways in which Nightlines can operate
The client requests no contact from agencies or media sales.