Volunteer Administrator

Summary

To be the first point of contact for families at our centres, providing administrative support and helping ensure the smooth running of the service.

Detailed description

We are looking for Volunteer Administrators for the following locations:

Broadwater Family Centre, Stevenage

Windmill Family Centre, Hemel Hempstead

Sopwell Family Centre, St Albans

Westfield & Littlebury Family Centre, Watford

The BECC Family Centre, Borehamwood

Main responsibilities

·       Welcome families, visitors, and professionals to the Family Centre in a friendly and professional manner.

·       Answer telephone calls and take messages accurately.

·       Assist staff with administrative tasks such as photocopying, filing, and preparing resources.

·       Input data into systems, ensuring accuracy and confidentiality.

·       Help maintain an organised and tidy reception and office space.

·       Support the preparation of publicity materials, newsletters, and information displays.

·       Signpost visitors to the appropriate staff member for further support.

·       Uphold safeguarding, confidentiality, and health & safety policies at all times.

Skills / Abilities / Experience / Qualities

·      Friendly, welcoming, and professional manner.

·      Good organisational and communication skills.

·      Basic IT skills (Microsoft Office, email, internet)

·      Reliable, punctual, and able to work as part of a team.

·      Respectful of confidentiality and sensitive information.

·      Understanding of diversity and inclusive practice.

·      Previous office or reception experience is helpful but not essential.

Training / Support

·       A full induction to the service and specific site will be provided.

·       Requirement to undertake One YMCA online training courses

·       To understand and implement One YMCA’s policies.

·       Ongoing support and regular 1:1 meetings

·       Access to organisational events throughout the year including Socials, Conferences and Training opportunities. 

Additional Information

·       Undergo enhanced DBS check

·       X2 References required

·       Undertake additional training as and when required

·       We offer to pay volunteers’ “out of pocket” expenses within agreed guidelines