People and Culture Officer

As the People and Culture Officer for the Business and Operations Team, you will support a positive, inclusive, and well‑functioning team culture. Your focus is on volunteer experience, recruitment, wellbeing, and people‑related practices specific to this function. This role supports how the Business & Operations team attracts, welcomes, and retains volunteers, while promoting healthy ways of working and clear expectations.

What you will do

Team Culture

·         Support a positive, respectful, and collaborative culture within the Business & Operations team.

·         Help reinforce shared expectations around communication, accountability, and ways of working.

·         Promote wellbeing and help flag early signs of volunteer overload or disengagement.

·         Support internal communications and engagement initiatives

Recruitment

·         Support recruitment activity for roles within the Business & Operations team.

·         Help draft, review, and refine role descriptions to ensure clarity and consistency.

·         Assist with coordinating recruitment processes (e.g. reviewing expressions of interest, arranging conversations, maintaining basic records).

·         Ensure prospective volunteers receive a positive, welcoming, and values‑aligned recruitment experience.

·         Work with the Business and Operations Manager to identify recruitment needs within the team.

Onboarding, Engagement, and Retention

·         Support onboarding and induction of new volunteers joining the Business & Operations team.

·         Help ensure new team members understand their role, responsibilities, and who to go to for support.

·         Contribute to engagement and retention initiatives specific to Business & Ops (e.g. check‑ins, feedback, recognition).

Volunteer People Support

·         Act as a first point of contact for Business & Ops team members for general people‑related questions or concerns.

·         Provide informal support and guidance, escalating issues to the Business and Operations Manager where appropriate.

·         Support fair, consistent, and compassionate handling of routine people matters within the team.

Feedback and Improvement

·         Encourage open, two‑way communication within the Business & Operations team.

·         Help gather feedback on how the team is functioning and share themes with the Business and Operations Manager.

·         Support continuous improvement in team processes and people practices.

What you will bring

·         An interest in people support, recruitment, team culture, or volunteer wellbeing

·         Strong interpersonal and communication skills

·         Empathy, discretion, and sound judgement

·         An organised approach, particularly around recruitment and onboarding tasks

·         A calm, approachable, and supportive manner

·         Reliability and respect for confidentiality

·         Comfort working in a remote, volunteer‑led environment