Foodbank and Destitution Volunteer

RAMFEL is a charity that supports vulnerable migrants to access justice and that provides vital support in moments of individual crisis.

The role offers an opportunity to join our foodbank team and make a meaningful impact on the lives of vulnerable migrants. Many of our clients face difficult circumstances, unable to work or access benefits while awaiting decisions on their immigration status from the Home Office. With family ties in the UK or safety concerns in their home countries, they often find themselves in precarious situations, at risk of destitution and exploitation. Our foodbank serves as a practical means of support, providing essential assistance to those in need. We are looking for dedicated individuals to help us continue this vital work.

What will I receive?

-          Lunch and travel expenses (up to £10 lunch, up to £10 travel)

-          Role specific training, training on issues affecting vulnerable migrants

-          Ongoing individual supervision and volunteer meetings

Where are we?

Our foodbank is based in Ilford at Cardinal Heenan Centre, 326 High Road, Ilford, IG1 1QP

What happens if I apply?

• We will interview applicants on 15 December
• You will be asked to complete a DBS check before starting (this is a requirement of working with vulnerable adults and children)
• You will be asked to provide a reference
• Mandatory training for the role and induction will take place on 14 and 20 January 2026

Reporting to: Office Manager

Time Period: We ask for a minimum of a 6-month commitment during our foodbank which happens on Thursday between 9.30 am and 4.00 pm.

Role description:

1. To greet clients and create a warm and welcoming atmosphere for them
2. Assist with setting up the foodbank, which involves some manual lifting and arranging supplies   
3. To distribute items to individual service users
4. To keep accurate records of the needs of service users
5. To complete necessary administrative duties associated with the delivery of the foodbank service
6. Assist with tidying up and clearing the foodbank after it closes
7. Assist in providing SIM cards to clients when necessary
8. Assist in applying for destitution grants for clients who most need them.

You will be required at all times to respect:

1.      RAMFEL’s confidentiality and any other relevant policy

2.      Safeguarding policies

Person Specification

Requirements:

(E=Essential, D=Desirable)

1. A commitment to volunteer on Thursdays at RAMFEL’s Ilford office.
2. A commitment to RAMFEL’s aims and objectives.
3. Ability to demonstrate behaviour in keeping with RAMFEL’s core values of teamwork, respect, integrity and fairness.
4. Excellent organisational, written and verbal communication skills.
5. Proficiency in Microsoft Office programs, including Outlook, Word, and Excel.
6. Demonstrate ability to work well both independently and as part of a team, displaying flexibility and willingness to provide support where needed.
7. Keep the people we support at the heart of what you do.
8. Maintain professional boundaries.
9. Ability to volunteer in a multicultural environment.
10. Ability to undertake some manual lifting

Please submit a CV and cover letter detailing how you meet the requirements mentioned in the person specification. Both your CV and cover letter should be in PDF form. Candidates who have been shortlisted will undergo interviews on 15 December 2025.