IT Administrator (Google workspace) - Remote

Overview of opportunity

Our IT team ensures smooth operations for staff and volunteers by managing systems and providing technical support. We currently use Google Workspace applications. The volunteer will also help deliver a project to improve the structure, security and governance of our Google Workspace, including reviewing folder permissions, access controls and file organisation. This role is ideal for someone with IT administration experience who would like to use their skills to support a local charity making a real difference to animal welfare.

About the RSPCA

Founded in 1824 we have been saving animals for almost 200 years and are proud to be the oldest welfare charity around. It has always been our vision to live in a world where all animals are respected and treated with compassion, so our volunteers and employees work tirelessly to ensure that all animals can live free from pain and suffering. Through our numerous campaigns, we seek to raise standards of care, and awareness of issues, affecting animals today. We rely heavily on our volunteers who play a significant role in enabling us to carry out this important animal welfare work every day!

The RSPCA MILTON Keynes & North Bucks Branch

The MILTON Keynes & North Bucks Branch is one of the branches of RSPCA, but we are also a separately registered charity looking after animals in our local area. Much of the animal welfare work of RSPCA is carried out through local branches, which is run by volunteers who have the support of the National Society of RSPCA.

We are looking for volunteers who are located in the Milton Keynes area, though the work can be carried out remotely.

IT Administrator (Google workspace) Volunteer responsibilities

Google Workspace Administration

• Create, manage and deactivate user IT accounts.
• Support the IT onboarding and offboarding of trustees, staff and volunteers.
• Manage email accounts, groups and permissions.
• Maintain appropriate access controls across Google Workspace.

First-Line IT Support

• Monitor and respond to IT support requests.
• Triage and resolve basic technical issues.
• Escalate more complex issues where required.
• Support users in the effective use of Google Workspace applications.

Workspace Improvement Project

• Review existing Google Drive structure and organisation.
• Help implement appropriate security and access permissions.
• Support the clean-up and governance of shared folders and files.
• Document processes and recommend improvements.

Team Collaboration

• Attend occasional IT team calls to share updates and discuss priorities.
• Work closely with trustees, staff and volunteers to understand and support their needs.

What we are looking for in an IT Administrator (Google workspace) Volunteer

• Experience in an IT support, systems administration or service desk role.
• Good general IT troubleshooting skills.
• Strong organisational and communication skills.
• Ability to work independently and manage priorities effectively.
• Reliable internet access and access to a computer.
• Google Workspace administration experience.
• Experience managing user accounts, permissions and access controls.
• Familiarity with ticketing or helpdesk systems.
• Understanding of cybersecurity best practices, including password management, phishing awareness and data protection.
• Experience creating user guides
• Previous experience supporting non-technical users.
• Friendly, approachable and patient.
• A strong problem solver with good attention to detail.
• Reliable and responsive.
• Comfortable working with people from a variety of backgrounds and technical abilities.
• Trustworthy and able to handle confidential information appropriately.
• Passionate about supporting a charity and making a positive impact.

What we can offer you as an IT Administrator (Google workspace) Volunteer

• The opportunity to use your IT skills to support a well-respected local animal welfare charity.
• Experience administering and improving a real-world Google Workspace environment.
• The chance to contribute to meaningful projects that directly support our staff, volunteers and fosterers.
• Flexible volunteering that fits around existing commitments.
• The satisfaction of helping improve the lives of animals across Milton Keynes and surrounding areas.

Our voluntary roles are subject to an informal interview and trial period. We will ask you to provide contact details for two referees, and dependant on the position, you may need to sign an agreement and undergo specific training before starting the role.