Volunteer roles

About the organisation:
Diaspora Woman is a social and cultural organisation dedicated to promoting the empowerment, visibility, and leadership of migrant, Afro-descendant, and Spanish-speaking women in the UK and internationally.

We generate vital spaces for training, connection, and participation for women and families who are survivors of conflict and gender-based violence, as well as Afro-Latin communities and individuals of diverse backgrounds and identities. We drive social change through community organising, education, art, and comprehensive support.

About the Role: 
We are seeking a proactive and committed Volunteer Administrative Assistant to help strengthen our internal structure and increase our impact. This role is crucial for ensuring our data, records, and institutional memory are well-organised, allowing us to focus on our core mission.

Key Functions will include:

• Database Management: Organise and update the database of attendees and participants for training and events.
• Funding Records: Create and maintain a database of potential funding entities.
• Archiving & Digitisation: Systematically classify and digitise our institutional photographic and documentary archives.
• Institutional Memory: Support the overall systematisation and documentation of institutional and project memory.

Your Commitment:

• Hours: 6 to 8 hours per week (flexible).
• Duration: 3 months (with the possibility of extension).
• Location: Hybrid (Remote work + online follow-up meetings every 15 days).
• Supervision: You will be supervised by the Diaspra Woman Coordinator.
• Please note, volunteers will occasionally be required to attend in-person events in London (approximately once every two months), depending on our yearly program schedule.

What We Are Looking For:
We are looking for individuals committed to equity, human rights, and social transformation. All nationalities, genders, and gender identities are welcome.

Essential Requirements:

• Bilingual Proficiency: Fluent spoken and written Spanish and English is required.
• Commitment: Interest in migration, gender equity, culture, and sustainability issues.
• Skills: Strong abilities in organisation, communication, and administrative/social management.
• Work Style: Ability to work autonomously and collaboratively in diverse environments.
• Availability: Must be able to commit to 6-8 hours per week.

Why Volunteer With Us?
This is a significant opportunity to be part of an international network of women and communities transforming lives through solidarity and empowerment. You will:

• Gain Experience: Learn about social project management, international cooperation, and communication for change.
• Develop Skills: Enhance your organisational, leadership, and community management skills.
• Make a Difference: Directly impact Spanish-speaking migrant women and communities in the UK and beyond.
• Receive Recognition: Upon completion, you will receive an Official Volunteer Certificate detailing your role, hours, and competencies acquired. Reference letters may also be provided based on performance and commitment.

Ready to use your administrative skills to support empowerment and social justice? Apply today!

Home-Start Berkshire East is an empowering, visionary family support service built on trusted relationships and rooted in the community. Looking forward, we are ambitious for our future, and looking for a Safeguarding Trustee to join us.

What you will be doing:

This role has a specific focus on promoting awareness of safeguarding and bringing experience, expertise and knowledge to the scrutiny of safeguarding arrangements and promotion of best practice within the Charity. The role will take the lead in taking oversight of our activities and performance related to safeguarding; be involved in the development of our services; and be a key enabler for our organisation to fulfil its potential and deliver on our ambition. It is important that you have an understanding of key questions to ask  and answer for the Board before making decisions relating to the future operation of new services.

What we are looking for:

Ideally you will have experience in Local Authority, Social Work Dept or Health and Social Care Trust with responsibility for safeguarding or working as a teacher and playing a key role relating to safeguarding

About

blink blink mental health is a registered charity in England and Wales, and we are on a mission to help hundreds of thousands more people get timely, appropriate, and personalised mental health support.

We do this by:

• increasing access to support, making sure financial barriers aren’t a limitation

• providing personalised support when it’s needed, not limited by waiting lists

• normalising talking about mental health, reducing the stigma and taboo

• creating supportive and inclusive spaces at events and festivals across the UK, where people can be heard, connect with others, and reconnect with themselves.

blink is a small volunteer-powered organisation with three trustees, around 150 volunteers, and no paid staff. We’re growing, both in reach and in ambition, and we’re looking to expand our Trustee board to help guide us through this next chapter.

Our services at UK festivals:

Free, instant-access talking therapy with a fully-qualified therapist Up to 50-minutes with an experienced therapist who can support and guide people in the ways that feel most useful to them - like signposting, giving advice or simply offering an open, non-judgemental space to talk.

A calm, inclusive space to chill out and chat openly Whether festival-goers want a quiet space to switch off and nap, a place to connect with others, to explore the benefits of therapy or share the emotional weight they’re carrying, or just a safe-haven for a while – our bell tents are ready. Lined with comfortable bean bags and cosy blankets, we create the perfect environment to relax in.

Mindfulness activities facilitated by volunteers Puzzles and colouring books are available to unwind from the busy-ness outside. Our Wellbeing Support Volunteers are always available to have conversations, book therapy sessions, and signpost those who may be struggling or need some extra support.

Long term blink aims

Our work at festivals is hugely successful, and we are changing hundreds of lives a year. In the future, we hope to build on this experience and success by developing a programme of pop-up mental health workshops, events and free personalised therapy in other settings across the country.

Time Commitment

• Approx 5-10 hours per month. A greater time commitment may be required in the initial months to enable a smooth induction period

• Approx. 6–8 Board meetings per year

• Quarterly meetings with the Clinical Lead

• Additional time for reading and preparation

• Occasional involvement in urgent safeguarding matters or training.

• Optional opportunity to volunteer at festivals with blink, if that’s of interest Optional additional involvement blink is a small but growing mental health charity with huge ambition.

As we continue to develop, there is an opportunity for trustees to take a more ‘hands-on role’, if this is of interest. This could include things like, supporting volunteer recruitment, delivering training, helping with specific projects, or joining us at festivals. That said, this level of involvement is entirely optional. We know everyone’s capacity is different, and we want trustees to contribute in ways that feel sustainable and enjoyable for them.

Lead Safeguarding Trustee Purpose of the Role

The Lead Safeguarding Trustee plays a pivotal role in ensuring that blink upholds the highest standards of safeguarding for everyone it works with, including volunteers and members of the public. This trustee leads the Board's oversight of safeguarding policies, practices, and culture, ensuring that safeguarding remains a priority for the charity.

Key Responsibilities

• Strategic Oversight: Champion safeguarding in all blink’s activities, ensuring the charity maintains a proactive and preventative approach to safeguarding risks. Advise the Board on safeguarding trends, risks, and implications for strategic decision making.

 • Governance & Compliance: Ensure that blink complies with all relevant legislation, statutory guidance, and best practice in safeguarding. Work closely with other trustees and key volunteers to ensure safeguarding governance arrangements are robust and effective.

• Culture & Accountability: Champion a positive culture of safety, wellbeing and inclusion, where transparency, learning, and continuous improvement in safeguarding practice is encouraged. Support the blink team to ensure safeguarding is embedded in service delivery, policy, recruitment, and training.

• Risk & Incident Management: Work closely with key volunteers to provide appropriate support, challenge and scrutiny regarding how safeguarding concerns or incidents are reported, escalated, and managed. Monitor safeguarding reports and trends, ensuring that systemic risks are identified and mitigated.

• Support & Collaboration: Act as a point of contact for other trustees on safeguarding matters. Engage with external stakeholders, regulators, or legal advisors when appropriate to ensure the charity is responding appropriately to safeguarding challenges. Person Specification This is blink’s ‘wish list’, but we don’t expect you to tick every single box in order to apply. We welcome applicants with diverse lived and learned experiences and are particularly keen to hear from individuals from marginalised and minoritised communities.

Experience:

• Direct professional senior-level experience of safeguarding for example in a charity, social care, health, education, youth work, or a related field.

• Prior experience as a trustee or non-executive board member desirable. Knowledge and understanding:
• Understanding of the legal duties, responsibilities and reputational impact for safeguarding within a charity. • Commitment to blink’s vision, mission and values.

• Demonstrable commitment to social justice, anti-racism, equity, diversity and inclusion.

 Skills:

• Able to distil complex information and bring a pragmatic approach to its application.

• Ability to engage with complex or sensitive safeguarding issues in a supportive and trauma-informed way.

• A collaborative, calm, and reflective approach to team working, with the ability to inspire trust and confidence quickly. • Empowering and coaching interpersonal style to support & develop the blink team.

• A proactive approach to CPD.

What difference will you make?

• Play a key role in ensuring blink is protecting everyone who comes into contact with the charity

• Support and influence the charity to thrive, building our reputation and impact.

• Have a direct positive impact on thousands of people’s lives

What's in it for you?

You will have the opportunity to:

• Be part of a friendly, passionate and values-driven team

• Shape and improve safeguarding practice in a grassroots mental health charity
• Guide and lead blink’s development at a time of exciting growth

• Deepen your skills and experience by applying this to a different sector and/or organisation

• Develop leadership skills in supporting and empowering both volunteers and wider trustees in a key role on the board

• Represent blink at charity sector events

• Benefit from a structured induction and ongoing support, training and networking opportunities

To Apply

If you’re interested in joining blink as a trustee, please apply through here with a short expression of interest, outlining your experience and why this role feels like a good fit for you.

We are happy to receive applications in word or PDF (no more than 2 A4 sides), or video presentation.

You are welcome to contact us for an informal chat before applying, and to let us know if you have any support or accessibility needs. 

Role Title: Volunteer Graphic Designer (Branding Project)

Organisation: Ignite Youth East London

Location: Remote (Flexible)

Start Date: Immediate

About Ignite Youth (East London)

Ignite Youth is a brand-new, ambitious youth club launching soon in East London. We are creating a safe, vibrant, and empowering space for young people (ages 11-18). We have the passion and the people, and now we need a strong visual identity to help us connect with the community and attract our first members.

The Opportunity: Leave Your Mark

We are seeking a talented and enthusiastic Volunteer Graphic Designer to spearhead the creation of our core brand identity. This is a fantastic opportunity to add a high-impact, professional, and purpose-driven project to your portfolio.

Key Project Deliverables:

1. Logo Design: Finalising and delivering the club logo in various formats (print, web, black/white, colour).

2. Brand Guidelines: Creating a basic style guide document covering colour palettes (primary/secondary), typography (font selection), and logo usage rules.

3. Core Assets: Designing basic templates for key materials (e.g., a simple social media template, letterhead concept).

What We're Looking For

• Proven experience in graphic design and branding (student portfolios welcome).

• Proficiency in industry-standard design software (e.g., Adobe Creative Suite, Figma).

• A clear understanding of current youth-friendly design trends.

• Excellent communication skills, with the ability to take direction and provide professional creative input.

• A portfolio demonstrating strong logo and branding work.

• A passion for contributing to a positive cause in the East London community.

What We Offer You

• Portfolio Showcase: A high-profile, real-world project to boost your professional portfolio.

• Creative Freedom: The chance to define the entire visual personality of a new organisation.

• Networking: Collaboration with the founding team and recognition for your contribution.

• References: A strong professional reference upon successful completion of the project.

• Remote Work: The ability to work completely remotely and flexibly to fit your schedule.

How to Apply

Ready to IGNITE our brand?

Please email your CV and a link to your online portfolio.

We look forward to seeing how your creativity can help us spark potential!

We are seeking a passionate and committed individual with clinical expertise to join our Board of Trustees – people who share our values and vision, and are ready to help drive strategic decision-making and ensure our continued success and impact, making a meaningful difference through our work supporting disabled people to live with greater independence.

Designability is a national charity that, for over 50 years, has created equality of opportunity for disabled people by removing barriers to independence, enabling them to live the life they choose.

Following a person-centred design approach, and by including disabled people at each point of the design process, we ensure their ideas and lived experiences are taken on board and that what we create reflects people’s needs as well as products and services they want to use. We are best known for the iconic Wizzybug powered wheelchairs for very young disabled children. To date, they have been loaned to over 1,400 children, typically aged between 14 months and 5 years, across the UK completed free of charge thanks to the support of our generous donors.

Our Trustees actively contribute to the Board of Trustees by giving firm strategic direction to Designability, setting overall policy, defining goals, setting targets, and evaluating performance against agreed targets.

We are recruiting a new trustee to bring further clinical excellence to our Board. This is a voluntary, unpaid role with reimbursed expenses and a structured induction programme.

We would welcome candidates with experience in any of the following areas:

• A leadership role, relating to clinical delivery, or clinical trials and research involving medical devices.
• Assessing organisational risk and accountability, and implementation of mitigations in a clinical setting.
• Delivery of strategy or change management in a clinical setting.  
• Significant experience of working with disabled people, including experience gained through a senior position in occupational therapy, physiotherapy, rehabilitation engineering or rehabilitation medicine.
• Experience in Early Years Powered Mobility, wheelchair services or provision of medical devices
• Experience of clinical governance.

You will be joining an independent, national charity based in Bath. Our creative and inspiring team includes engineers, technicians, product designers, occupational therapists, fundraisers and administrators. We are led by strong values: we are creative, inclusive and practical, with our vision being to create a future where every disabled person has the products they want to live the life they choose. 

Closing Date for applications: 28th November

Interview date: Successful applicants will be offered a mutually convenient interview date, following the closing date.

Youth Leaders work directly with young people in St John Ambulance Badger Setts and Cadet Units. By organising a mixed weekly programme, this role will support the learning and development of young people into the next generation of health citizens. Youth Leaders also help young people develop their confidence, teamwork skills, self-discipline, and generally encourage them to strive to be the best they can be, as well as supervise and support other adult volunteers in their team.

You’ll get a huge sense of satisfaction and pride delivering an essential service. It’s great for you, great for your community and great for our nation, and it requires only a small commitment of your time. 

Pursuing the role

Closing date for these opportunities is: 31/12/2025

To apply for this opportunity please follow the link below:

Volunteer Fundraiser

Work Location: In Person / Remote TBC

This role is voluntary and unpaid; however, expenses can be claimed as necessary.

Adoption Matters are looking to recruit for a Volunteer Fundraiser role. This is an exciting opportunity to join and support an innovative, ‘Outstanding’ children’s charity and which is one of the largest voluntary adoption agencies in the UK.

About us

Adoption Matters is a registered children’s charity and one of the largest voluntary adoption agencies in the UK. We recruit, train, support individuals and families as adopters, offer them ongoing support, and training for as long as they need it. We also provide support to birth families and adopted adults. We are the ONLY adoption service in the North West rated ‘Outstanding’ by Ofsted for the last five consecutive inspections. In 2024, the Adoption Matters family grew as we launched our not-for profit fostering agency Foster Care Matters.

About the role

Are you the right person for the role?

The Fundraising Volunteer will undertake a wide range of fundraising activities and events supporting collections throughout the year as and when mutually agreed, including:

· Fundraising support at the annual Garden Party picnic event

· Support at community events – fun runs, sponsor events

· Promotion of our charity lottery

· Possible involvement with arrangements of/attendance at large events, egg. golf days, charity dinners

· Liaising with Volunteer Co-ordinator and Fundraising and Relationship Manager about events

· Sharing ideas about fundraising activities

Are you able to demonstrate the following abilities and knowledge?

· Excellent organisational skills and attention to detail.

· Good listening and communication skills

· You need to be a great people person, friendly and approachable.

· Excellent telephone manner and written communication skills.

· An ability to work as part of a team.

· Creative and forward thinking.

· Computer literacy.

· Ability to use on own initiative and as part of a small team.

· Passion and enthusiasm

This is a rewarding and enjoyable role. You will be working with the charities appointed Volunteer Coordinator, and Fundraising and Relationship Manager. This role will also provide you with the opportunity to gain experience in doing volunteering work with people of all ages and to learn new skills, as well as develop existing ones.

What we offer in return

· Introduce you to how the organisation works and your role in it and to provide appropriate training and support for your agreed role

· Provide regular meetings with a staff contact so that you can tell us how you are getting on and get feedback from us.

· Respect your skills and experience and try to match them with the right role for you wherever possible.

· Do our best to meet your individual wishes.

· Reimburse you for agreed and reasonable expenses incurred in accordance with the expenses policy.

· Make necessary arrangements to ensure your health, safety and welfare.

· Offer equal opportunities to everyone who wants to volunteer.

· Provide access to trained members of staff to support, guide and advise you.

Equality, Diversity and Inclusion Statement

Our values are honesty, fairness, inclusivity, flexibility, ethically based, and celebrating difference. We encourage applications from all areas of the community. We believe that our organisation should reflect and represent the full richness of human diversity in terms of background, identity, ability and circumstance. As groups of people currently under- represented as Adoption Matters volunteers, we are particularly keen to receive your application if you are Black, Asian or minority ethnic, have a disability or have personal experience of the care system and/or adoption. We will be measuring our success in redressing this.

We are open to discussion of any adjustments or any flexible arrangements you may need to achieve your full potential at any stage of the process, and if you are successful in gaining a volunteer position with us, during volunteering. We promise the only thing we assess within your application is how you have demonstrated your suitability for the job, and nothing else.

What’s next? It’s easy! Follow the weblink to apply direct on the Adoption Matters website! We can’t wait to hear from you!

Adoption Matters is committed to safeguarding and promoting the welfare of children and young people therefore please note our recruitment procedure includes DBS checks and other relevant employment checks, including the right to work in the UK.

Please note that we only contact candidates selected for interview and we are unable to provide feedback on individual applications.

About CARAS:

Community Action for Refugees and Asylum Seekers (CARAS) is a charity that supports refugees and people seeking asylum who live in south London. We offer a range of individual and group support to improve the holistic wellbeing of people who have a background of forced migration, providing them with tools to build lives filled with value, meaning and purpose in the UK. Our activities for young people currently include: ESOL classes (English for Speakers of Other Languages), study group, youth club, swimming lessons and football.

About Youth Club:

Youth Club is a place for young people aged 14-19 to come and play games, learn new skills, make and strengthen friendships and build a sense of belonging. Regular activities include classic youth club games such as table tennis, pool, foosball, board and card games. We also work in partnership with a range of organisations to run a rich programme of workshops within our youth club. Some of these have included creative visual arts, drama, music and workshops on rights and entitlements of young asylum seekers. We also cook a hot meal from time to time and offer a range of snacks each week. Our casework team are also on-site to support young people with a range of advice and signposting needs, usually by-appointment.

Youth club takes place at Tooting Hub- Beechcroft Road, Tooting, SW17 7BU

About the role:

As a Youth Club volunteer, you would be helping young people to feel welcome, join in with activities and be a great role model.

Youth Club takes place every Wednesday at 6.00-8.30pm. We ask for a commitment of at least 2 sessions per month for a minimum of 6 months.

Tasks and responsibilities:

· To attend and contribute to volunteer de-briefs which occur 15 minutes after each session.

· To act as a positive role model and set standards of behaviour when volunteering with young people.

· To encourage and inspire young people to reach their full potential.

· To assist young people to both recognise and celebrate their achievements.

· To challenge young peoples’ negative attitudes and behaviour in an appropriate manner.

· To adhere to CARAS Child Protection procedures, Confidentiality policy, Health & Safety policy, Equal Opportunities policy and all other policies as relevant.

Requirements:

To be 18 years or older;

· To be non-judgemental and able to engage with people from diverse cultural backgrounds;

· To be reliable and punctual;

· Excellent communication skills, especially with people with varying levels of English;

· The ability to volunteer on Wednesday evenings for a minimum of six months;

· Current resident of the UK;

· Able to provide five years’ worth of addresses, and willing to undergo a DBS check;

· Able to attend compulsory volunteer induction training (online) general and safeguarding prior to the start of role

Volunteer induction training currently takes place online once a month on Tuesday, Wednesday or Thursday evenings from 6pm - 8pm. we offer the same trainings on Tuesday and Wednesday daytimes online between 12noon - 2pm once every 3 months.

Your availability to attend 1 general and 1 safeguarding online training session at these times within 3 months of your application would be a prerequisite of being accepted as a volunteer at CARAS.

Desirable:

· Knowledge of community languages, such as (including Arabic, Tigrinya, Amharic, Pashto, Dari, Farsi, Kurdish, Somali and Spanish).

Through volunteering with us you will:

· Meet new members of your local community;

· Learn about different cultures;

· Learn about issues relating to refugees and people seeking asylum;

· Work as part of a friendly, welcoming team;

· Develop your skills and competencies;

· Be able to access relevant training;

About Us

Tell My Truth and Shame the Devil CIC is a grassroots movement committed to confronting and eradicating Child Sexual Abuse (CSA) across the UK.

We give survivors, families, and allies the power to speak out, heal, and educate communities through storytelling, outreach, and collective action.

We work across all communities — Black, white, Asian, Caribbean, and African — ensuring no survivor feels alone or silenced.

Our CIC operates through a community-driven, volunteer-led structure, built by people who believe in truth, justice, and love as law.

The Role – HR Assistant
We are looking for a proactive HR Assistant to support the HR Manager in managing our growing volunteer network. You’ll help with onboarding, records, and HR processes that ensure volunteers feel supported.

Responsibilities:

• Support recruitment and onboarding of new volunteers.
• Maintain HR and volunteer records with accuracy.
• Assist with drafting role descriptions and volunteer agreements.
• Provide administrative support across HR and safeguarding processes.

What We’re Looking For:

• Experience in HR support, administration, or volunteer coordination.
• Strong organisational and communication skills.
• Knowledge of safeguarding and confidentiality.

About Us

Tell My Truth and Shame the Devil CIC is a grassroots movement committed to confronting and eradicating Child Sexual Abuse (CSA) across the UK.

We give survivors, families, and allies the power to speak out, heal, and educate communities through storytelling, outreach, and collective action.

We work across all communities — Black, white, Asian, Caribbean, and African — ensuring no survivor feels alone or silenced.

Our CIC operates through a community-driven, volunteer-led structure, built by people who believe in truth, justice, and love as law.

The Role – Charity Accountant
We are seeking an experienced Charity Accountant who can help us build financial systems that ensure transparency, accountability, and sustainability. You will play a vital role in managing budgets, producing reports, and advising the leadership team on financial matters to support the growth of our CIC.

Responsibilities:

• Oversee financial planning, reporting, and compliance with charity/CIC regulations.
• Prepare and monitor budgets, forecasts, and financial statements.
• Support funding applications by providing accurate financial data.
• Implement financial systems and processes that support scalability and growth.
• Advise leadership on financial risks, opportunities, and sustainability.

What We’re Looking For:

• Previous experience as a Charity Accountant (or in a finance/accounting role within the non-profit sector).
• Strong knowledge of charity finance regulations and reporting standards.
• Excellent analytical and problem-solving skills.
• Organised and detail-oriented, with strong communication skills.

As our prospective new Treasurer, your focus would be on overseeing our financial health, ensuring robust financial practices are in place and aligning our fiscal strategies with our long-term objectives.

About Sussex Pathways

Sussex Pathways is a criminal justice charity based in Lewes, East Sussex. We work within prisons and communities with the aim of reducing offending behaviours and empowering ex-offenders to make positive life choices. Our team is comprised of staff, trustees, and volunteers. We work with offenders and victims of crime primarily within Sussex, but are able to facilitate out of area work when capacity allows.

We received the Queen's Award for Voluntary Service in June 2021.

What will you be doing?

Sussex Pathways is recruiting for a new Treasurer to lead on finance as part of the charity’s voluntary Board of Trustees. We have an excellent board of trustees from various walks of life, committed to the governance of Sussex Pathways.

The Treasurer will oversee the financial and assurance matters of the charity in line with good practice and in accordance with the governing document and legal requirements. 

What are we looking for?

To enable the Board to deliver in their responsibilities and to support the work of the CEO and her team in ensuring the financial compliance and stability of the Charity, we are seeking a volunteer with a background in finance. 

We are seeking someone who brings energy, enthusiasm, and dedication to the role, and who will contribute fresh perspectives to our Board. Previous governance experience is not required - we will provide a comprehensive induction and ongoing training.

You should be a finance professional with knowledge and experience in bookkeeping standards, financial controls and systems, budgeting, cash flow forecasting, and the preparation of annual accounts.

You’ll be a clear and confident communicator, able to present financial information in
an accessible way to those without a finance background.

You’ll also be willing to take an active role in key financial areas such as budgeting, forecasting, and liaising with auditors.

What difference will you make?

In undertaking this role, the successful candidate will contribute to the work of the charity, supporting ex residents of prison as they work to a better future and where victims of crime have a voice within the criminal justice system.

This position is pivotal, providing strategic direction and ensuring that our financial and governance structures support our ambitious goals.

Time commitment

Trustees are expected to prepare for and attend five Board meetings annually. Occasional ad-hoc meetings occur approximately two to three times per year.

The expected time commitment for the role is no more than seven to fourteen hours per month, which would largely be for preparing for and attending board meetings.

OVERALL PURPOSE OF ROLE

MAIN ACTIVITIES AND RESPONSIBILITIES

Using the voluntary working practices, policies, procedures and values set by Alex TLC, work with paid staff to ensure the charity shop business is run accordingly.

Work to the high standards expected at all Alex TLC shop premises according to the requests of the Shop Manager.

Work as a team member, taking full responsibility for all shop duties undertaken.

Participate in all training and legislative checks required by Alex TLC, statutory and specific to role.

CUSTOMER RESPONSIBILITIES (INTERNAL & EXTERNAL)

Maintain excellent levels of customer service (remembering customer service extends to colleagues and service providers, as well as customers), going above and beyond where possible.

TECHNICAL RESPONSIBILITIES

Expert knowledge of the safe and correct use of all equipment used in the day to day running of the charity shop, for example the till, steamer, pricing equipment. Training is provided.

OTHER FEATURES OF JOB

Hours of work are according to those agreed between yourself and the Shop Manager.

Opportunity for paid employment in our charity shops.

Opportunity to attend the Alex TLC Community Weekend and meet sufferers of leukodystrophy and their families. Volunteers assist in the running of activities during the Weekend and attend the social events included.

LOCATION

South East London Alex TLC charity shop premises.

PERSON SPECIFICATION

EDUCATION, QUALIFICATIONS AND TRAINING

DESIRABLE:

· GCSE, ‘O’ Level or equivalent Mathematics and English Language

· customer service

EXPERIENCE

DESIRABLE:

· Willingness to learn about leukodystrophy and the challenges our beneficiairies face

· charity shop or other retail

WORK BASED COMPETENCIES

DESIRABLE:

· Good customer service skills

· Good telephone skills

· Good writing skill

· Good numerical ability

· Good organisational ability

· Flair for display

· Computer literacy

BEHAVIOURAL COMPETENCIES

ESSENTIAL:

· Motivated

· Honest

· Committed

· Ability to work in a team

DESIRABLE:

· Enthusiastic

· Articulate

· Calm under pressure

· Methodical

· Resourceful

· Commercial acumen

We are only able to accept applications from UK residents.

Do you want to join an organisation committed to addressing low literacy and numeracy?

Volunteers are essential to Shannon Trust and bring their energy, ideas and skills to train mentors in prisons, support learners in the community and enhance our business support team.

We are looking for volunteers to provide training and support to our mentors in prison. There may be some additional preparation and/ or administrative tasks in between volunteering days at the prison.

Our prison volunteers nurture the growth of the Shannon Trust in their prison. They help unlock the power of reading by delivering training sessions for prison mentors and offering ongoing advice, guidance and support through mentor meetings.

Volunteer recruitment dates

The closing date for applications to attend our next round of training is 25 January 2026. In some circumstances, volunteer vacancies may close early. Successful applicants will be sent interview questions in advance with notice to prepare. We will respond to all applications. Successful applicants will be invited to an interview between 26 January and 6 February 2026. This is an opportunity for you to meet our regional team, to find out more about you and for us to share more information about the volunteering role.

Training:

You'll be given high quality training to prepare you for volunteering with Shannon Trust. This takes place over 4 training sessions and via our online training portal. We ask that volunteers aim to complete the training in one course as this means that you will be ready to start actively volunteering. The next training sessions for volunteering for people applying to be a prison based volunteer will take place as follows.

Please check that you can attend all of the training the dates prior to applying:

• 17 February 2026, 10am – 1pm (via Teams)

• 24 February 2026, 10am – 1pm (via Teams))

• 3 March 2026, 10am – 1pm (via Teams)

• 24 March 2026, 10am-4pm (in person session, London)

You’ll also receive the opportunity to attend ongoing training sessions and peer support meetings during your time as a volunteer to build your skills and experience.

More about this role:

Why we want you

Shannon Trust’s vision is of a future where everyone can experience the positive impact of learning. As a prison volunteer your role will be at the heart of our organisation as you support our mentors in prisons. This will include delivering training to new mentors and supporting existing mentors to develop and deliver our Turning Pages and Count Me In programmes. You will be volunteering alongside Shannon Trust facilitators and / or frontline prison staff to empower mentors and ensure no one is left out of learning.

What you will be doing

• Delivering initial, and ongoing, training to mentors in prisons
• Supporting and encouraging the Shannon Trust facilitator and mentors to attract new learners and expand the reach of the Shannon Trust programme
• Arranging and leading mentor meetings to develop mentors’ skills, share good practice and to provide support to mentors to find solutions to concerns
• Supporting facilitators to engage prison staff and people in prison to set-up, maintain and develop the Shannon Trust reading and numeracy programmes across the whole prison, and contributing to progress planning for how to progress and achieve this
• Using your skills to build positive relationships with frontline prison staff, people in prison and other organisations
• Training and supporting mentors to collect and submit data and learner feedback
• Supporting with the planning of, and attendance at, celebration events
• Collecting and sharing good news stories and feedback
• Attending area meetings and sharing good practice with other volunteers
• Engaging with quarterly reviews to receive support and discuss progress
• Acting as an ambassador for Shannon Trust in all that you do, sharing the vision and values of the charity throughout your volunteering

The skills you need

• A commitment to providing non-judgemental support to people in prison
• Able to give a regular, reliable commitment for ideally two years and have flexibility to visit the prison at times required
• Strong communication skills and are able to use these to inspire others
• Able to deliver engaging training and identify training and support needs for mentors
• Able to manage own time and prioritise
• Able to keep up to date with Shannon Trust news and communications and share relevant information with the wider prison team
• Able to use IT

What's in it for you

• Developing and growing your understanding of the HMPPS structure and prison system
• Reasonable, out of pocket, volunteering expenses are reimbursed
• You will receive induction training and ongoing training to support and develop you in your role
• All volunteers receive ongoing support and quarterly reviews to enable you to gain the most from your volunteering experience
• We recognise and are grateful for the added value that volunteers bring to our organisation
• We provide flexible volunteering opportunities, subject to the requirements of your role

Disclaimer

In some circumstances, volunteer vacancies may close early.

Please note you must be over 18 to volunteer with us.

Volunteer Coordinator role

Work Location: In Person / Remote TBC

This role is voluntary and unpaid; however, expenses can be claimed as necessary.

Adoption Matters are looking to recruit for a Volunteer Co-Ordinator role. This is an exciting opportunity to join and support an innovative, ‘Outstanding’ children’s charity and which is one of the largest voluntary adoption agencies in the UK.

About us

Adoption Matters is a registered children’s charity and one of the largest voluntary adoption agencies in the UK. We recruit, train, support individuals and families as adopters, offer them ongoing support, and training for as long as they need it. We also provide support to birth families and adopted adults. We are the ONLY adoption service in the North West rated ‘Outstanding’ by Ofsted for the last five consecutive inspections. In 2024, the Adoption Matters family grew as we launched our not-for profit fostering agency Foster Care Matters.

About the role

Are you the right person for the role?

The Volunteer Coordinator undertakes a wide range of tasks, including:

· Dealing with queries from potential new volunteers who get in touch

· Being the first point of contact for our existing volunteers and answering general queries

· Championing volunteer engagement

· Initially, this role will support the initial contact of volunteers

· Fundraising support at the annual Garden Party picnic event

· Support at community events – fun runs, sponsor events

· Promotion of our charity lottery

· Possible involvement with arrangements of/attendance at large events, e.g. golf days, charity dinners

· Liaising with Volunteer Co-ordinator and Fundraising and Relationship Manager about events

· Sharing ideas about fundraising activities

Are you able to demonstrate the following abilities and knowledge?

· Excellent organisational skills and attention to detail.

· Good listening and communication skills.

· You need to be a great people person, friendly and approachable.

· Excellent telephone manner and written communication skills.

· An ability to work as part of a team.

· Creative and forward thinking.

· Computer literacy.

· Ability to use on own initiative and as part of a small team.

· Passion and enthusiasm.

This is a rewarding and enjoyable role. You will be working with the charities Fundraising and Relationship Manager. This role will also provide you with the opportunity to gain experience in doing volunteering work with people of all ages and to learn new skills, as well as develop existing ones.

What we offer in return

· Introduce you to how the organisation works and your role in it and to provide appropriate training and support for your agreed role

· Provide regular meetings with a staff contact so that you can tell us how you are getting on and get feedback from us.

· Respect your skills and experience and try to match them with the right role for you wherever possible.

· Do our best to meet your individual wishes.

· Reimburse you for agreed and reasonable expenses incurred in accordance with the expenses policy.

· Make necessary arrangements to ensure your health, safety and welfare.

· Offer equal opportunities to everyone who wants to volunteer.

· Provide access to trained members of staff to support, guide and advise you.

Equality, Diversity and Inclusion Statement

Our values are honesty, fairness, inclusivity, flexibility, ethically based, and celebrating difference. We encourage applications from all areas of the community. We believe that our organisation should reflect and represent the full richness of human diversity in terms of background, identity, ability and circumstance. As groups of people currently under- represented as Adoption Matters volunteers, we are particularly keen to receive your application if you are Black, Asian or minority ethnic, have a disability or have personal experience of the care system and/or adoption. We will be measuring our success in redressing this.

We are open to discussion of any adjustments or any flexible arrangements you may need to achieve your full potential at any stage of the process, and if you are successful in gaining a volunteer position with us, during volunteering. We promise the only thing we assess within your application is how you have demonstrated your suitability for the job, and nothing else.

What’s next? It’s easy! Follow the weblink to apply direct on the Adotion Matters website! We can’t wait to hear from you!

Adoption Matters is committed to safeguarding and promoting the welfare of children and young people therefore please note our recruitment procedure includes DBS checks and other relevant employment checks, including the right to work in the UK.

Please note that we only contact candidates selected for interview and we are unable to provide feedback on individual applications.