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Hampton, Greater London (On-site) 19.12 miles
Unpaid role, expenses paid
Voluntary

Using Anonymous Recruitment

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Job description

With the growth of Chronically Marvellous, we need more volunteers to operate our helpline, to give support and help to our community.

What will you be doing?

Our Helpline volunteers will work in shifts to ensure that our helpline is always staffed for our community. 

Are you able to listen with empathy, understanding and without judgement? If so, you could play an important role as a volunteer for the Chronically Marvellous community. We are always in need of dedicated volunteers to join our growing service, to provide an ear to those who feel isolated and in need of support.

Our Helpline offers support to people in many ways: through signposting to other services, by offering a friendly chat at any time of day, for example. It is a crucial service and is often the first point of contact for people with chronic illnesses who need support.

The role will include:

Being the first point of contact for incoming calls, handling the calls sensitively and professionally

Being empathetic, non-judgemental and offering a friendly listening ear

Signposting to other relevant trusted services if appropriate, or noting down a need so that we can assess them for our services

Ensuring that relevant data is recorded after each call

Escalating any concerns via the appropriate channels and seek support when needed.

You will receive training and ongoing support in this role.

All roles at Chronically Marvellous are subject to a DBS check.

What are we looking for?

We are looking for people with a willingness to listen with empathy, understanding and without judgement. You will be acting as a first point of contact and it is important that calls are handled in a way that respects the individual.

You need to have:

Experience in a customer service role/volunteer work as a befriender/other similar experience

Excellent communication and active listening skills

Empathy and sensitivity for people with chronic illnesses

Be able to commit for around 5 hours per week

What difference will you make?

Having a staffed Helpline will ensure that our community always have someone to talk to, giving them more independence and empowering them to improve their overall quality of life.

Please send us your CV and a short statement about why you are interested in Chronically Marvellous, and what experience you have for the role.

After shortlisting, we will contact potential fundraisers to offer a Zoom call with the Directors.

Posted by
Chronically Marvellous View profile Company size Size: 1 - 5

We believe in the power of community and are committed to making a positive impact on the lives of those living with chronic illnesses.

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Posted on: 03 May 2024
Closing date: 07 June 2024 at 23:59
Job ref: CMHelpline
Tags: Admin,Advice, Information