Volunteer roles
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteering for Sense
Our amazing team of volunteers help us run over 100 shops across England and Wales. Every donated item that you sort, prepare and sell helps to raise vital funds to support us in our mission to make sure no one, no matter how complex their disabilities, is isolated, left out, or unable to fulfil their potential. Our shops are at the heart of local communities – sharing the work of Sense, and helping to secure support for our life changing work.
What your role will involve
There are a variety of tasks that you can get involved with in the shop, including:
- Welcoming and assisting customers, providing great customer service and a fantastic shopping experience
- Receiving donated goods from members of the public
- Sorting, steaming, tagging and preparing donated goods for sale
- Creating eye catching window and in-shop displays
- Keeping the shop floor well stocked, tidy, clean and organised
- Processing sales and serving on the till
- Promoting Gift Aid and other Sense fundraising initiatives
- Acting as an ambassador for Sense; promoting the shop and Sense in your local community
- Supporting with the recruitment and training of new volunteers
- Following new health and safety measures to ensure the safety of everyone
Will the role suit me? Yes, if you are:
- Motivated and hardworking
- Reliable, flexible and willing to do a variety of shop tasks
- A team player
- Friendly and helpful
- Passionate about customer service and enjoy interacting with people
- Respectful of others and their diversity
- Interested in supporting the work of Sense and want to make a difference to people who have complex disabilities and are deafblind.
What can Sense offer me as a volunteer?
- A full induction and ongoing support and guidance from your Shop Manager to make sure you feel confident in your role
- Support to develop new skills, knowledge and experience, in particular of a retail environment, but also skills such as teamwork, customer service, communication and using your initiative
- A reference for other paid or voluntary work (available on request)
- The opportunity to share your existing skills and experience to benefit others
- The chance to meet new people from a wide range of backgrounds and to join a passionate and committed team
- The opportunity to make an invaluable contribution to Sense by raising vital income and raising the profile of Sense in your local community; changing the lives of those who have complex disabilities and are deafblind
About Sense
For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.
Volunteers add real value to Sense, bringing their passion, enthusiasm and fresh perspectives to the work that we do. We believe that volunteers enable us to bring people together, and provide opportunities for people with complex disabilities to communicate and experience the world.
We include. We collaborate. We find a way. We challenge. We celebrate.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
No one should die because they needed first aid and didn’t get it. St John Ambulance teaches people first aid so they can be the difference between life and death, and you can help us do this.
We are seeking Event Doctors to respond and manage emergency calls/incidents at events which may include venues such as stadia, concert halls, motorsports tracks, road races etc. Event doctors shall provide specialist, clinical, social and holistic care while undertaking clinical assessment and interventions in the pre-hospital environment. This will mainly involve working in mobile treatment centres or temporary event medical centres.
Successful candidates will be registered registered medical practitioners with the GMC, without cautions or restrictions, and hold a licence to practice outside of an approved practice setting.
The closing date for this role is: 20/12/2025
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
No one should die because they needed first aid and didn’t get it. St John Ambulance teaches people first aid so they can be the difference between life and death, and you can help us do this.
We are seeking Event Doctors to respond and manage emergency calls/incidents at events which may include venues such as stadia, concert halls, motorsports tracks, road races etc. Event doctors shall provide specialist, clinical, social and holistic care while undertaking clinical assessment and interventions in the pre-hospital environment. This will mainly involve working in mobile treatment centres or temporary event medical centres
Successful candidates will be registered registered medical practitioners with the GMC, without cautions or restrictions, and hold a licence to practice outside of an approved practice setting.
The closing date for this role is: 20/12/2025
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Youth Leaders work directly with young people in St John Ambulance Badger Setts and Cadet Units. By organising a mixed weekly programme, this role will support the learning and development of young people into the next generation of health citizens. Youth Leaders also help young people develop their confidence, teamwork skills, self-discipline, and generally encourage them to strive to be the best they can be, as well as supervise and support other adult volunteers in their team.
You’ll get a huge sense of satisfaction and pride delivering an essential service. It’s great for you, great for your community and great for our nation, and it requires only a small commitment of your time.
Closing date for these opportunities is: 17/05/2025
To apply for this opportunity please follow the link below:
We are looking for Trustees to join us on this journey. Following a recent skills audit, we are particularly looking for individuals with experience in the following areas: accountancy, clinical expertise (medical, nursing or other healthcare backgrounds), marketing and communications, digital technologies, and the charity sector.
I encourage you to review the profiles of our current Board members to understand the breadth of expertise and perspectives we already have. We are proud to have a dynamic and highly engaged Board. Our discussions are strategic, forward-looking, and always centred on how we can best serve our patients, families and communities.
Purpose
The Board of Trustees is responsible for the overall governance and strategic direction of the charity. They will oversee all aspects of the organisation, working closely with the Group Chief Executive and Executive Leadership Team.
Ensuring the Board of Trustees reach sound decisions. This may involve scrutinising board papers, leading discussions, focusing on key issues, providing advice and guidance on new initiatives, or other subjects in which the Trustee has special expertise.
Legal Context
Trustees are responsible for the legal stewardship of St Giles Hospice. This involves ensuring that the Hospice is compliant with legislation and its own governing documents. They are also responsible for the corporate governance of the organisation and report annually to the Charity Commission and Companies House. We expect all Trustees to be aware of the Charity Governance Code.
Charity Commission guidance states that Trustees must:
Ensure that everything they do helps and supports to meet the charity’s objectives Comply with the charity’s governing documents and law
Act in the charity’s best interests
Manage the charity’s resources responsibly; Act with reasonable care and skill and take advice where necessary
Ensure the charity is compliant with statutory accounting and reporting requirements
The person specification sets out the essential qualifications, experience, skills, knowledge, personal attributes and other requirements, which the post holder requires to perform the role to a satisfactory level. Without these qualities, the applicant cannot be appointed to the post.
Skills and experience
Essential
- An understanding of the legal duties, responsibilities and liabilities of trusteeship
- Successful track record of consistent achievement at board or executive level
- Robust governance experience
- Knowledge and understanding of equal opportunities
- Excellent oral and written communication skills
Desirable
- Medical / clinical background
- Digital leadership skills
- Fundraising experience
- Marketing experience
- Knowledge of working within the charity and/or healthcare sector
Personal attributes
- Empathetic
- Team player
- Able to work under pressure
- Collaborative
- Ambassador for St Giles Hospice
- Strategic thinker
Key tasks and responsibilities
The role entails but is not limited to:
- Ensuring that St Giles complies with all its governing documents, charity law and other legislation or regulations
- Attending and contributing to Board meetings/sub-committee meetings
- Representing St Giles at events, conferences and media as and when required
- Bringing impartiality to decision making
- Always acting in St Giles’ best interests and with reasonable care and skill to provide clear strategic direction
- Proving guiding principles and overall plans for St Giles to progress against the strategy objectives
- Ensuring the financial stability, probity and sustainability of the organisation in relation to the financial aspects of the charity to safeguard the charity’s reputation and values
- Adhering to the Trustees code of conduct (known as the Trustee Charter) and comply with it
- Supporting and advising the Executive Leadership Team in your areas of expertise
- Being collectively responsible for the governance of the charity with other Board members
- Overseeing organisational risk registers, ensuring adequate assurance is provided or risk mitigations in place
- Exercising control over the financial affairs and protecting its assets
- Ensuring the effective and efficient administration of the charity
- Protecting and managing the property of the charity and ensuring the proper investment of the charity’s funds
- Ensuring and maintaining efficient administration of funding, insurance and premises
- Sitting on recruitment/disciplinary panels as and when required by the Head of HR
- Ensuring the Boards agreed position is represented when speaking publicly on behalf of the organisation
- Ensuring information gained during the course of working as a Trustee is kept confidential and in particular the contents of emails and board papers
Whether you’re living with a terminal illness, or your loved one is nearing the end of their life, we’re here for you at every stage.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Ikoku Protection and Justice
Ikoku Protection and Justice empowers and supports juvenile offenders in Uganda through legal aid, psychosocial support, advocacy and engaging stakeholders through capacity building trainings to create a child-friendly justice system.
In 2023, 10,741 child-related offenses were reported to the police, with 70% of cases still pending in court. Unfortunately the trend continued in 2024 with 9,408 child-related offenses being reported to police, 57% of these cases are still pending and this excludes the 4,363 cases that are still under inquiry till to date. Uganda’s remand homes, which are designed to hold 40-45 juveniles, currently house over 100 inmates (excluding street children) with as few as 14 staff members managing them. These figures highlight a significant gap in the juvenile justice system, where children are often left without legal representation, face long delays in their cases, and are wrongfully classified as adults due to lack of proper age documentation.
We tackle the gaps in Uganda’s juvenile justice system through early legal education, legal representation, psychosocial support, advocacy, and stakeholder training. We teach children their rights using interactive games, provide free legal aid for capital and non-capital offenses, offer psychosocial workshops to address trauma and prevent reoffending, and share real stories through podcasts and documentaries to push for policy change.
Our residential capacity-building program trains key stakeholders to create a more child-friendly justice system. Through these interventions, we aim to reduce wrongful detentions, ease overcrowding in remand homes, promote faster trials, and give children in conflict with the law a real chance at a fresh start.
Welcome to the Ikoku family. We’re truly grateful to have you with us. By choosing to stand with children in conflict with the law, you’re not just offering your time and skills, you’re helping give them the second chance they deserve. Every effort you put in brings us closer to building something lasting, something that matters. We’re so excited to create this with you!
Web Designer
Volunteer Role Description (remote, unpaid)
We’re looking for a passionate WordPress web designer to help us create a beautiful, easy-to-use website where our stories, podcasts, and programs come to life, making it simple for people to learn, volunteer, and support our mission.
Weekly Time Commitment
2-3 hours per week
Duration of Volunteer Role (remote)
3-4 weeks
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Web developers and designers wanted to support East London Waterworks Park in continuing to improve its website and digital infrastructure.
East London Waterworks Park is a volunteer-led charity that has won a 2024 New London Architecture award and raised £2m towards buying land from the Department for Education to transform the 14-acre Thames Water Depot on Lea Bridge Road on the border of Waltham Forest and Hackney, into a new biodiverse park with natural swimming ponds, forest schools and community spaces.
We are looking for web developers and designers to contribute to our community-led working group who are working on coordinating content and infrastructure for the East London Waterworks Park website.
There is opportunity to lead on projects across web development and UX and web design, and facilitate the direction of the working group.
The Comms Circle currently meets fortnightly on a Tuesday evening on Google Meet and spends voluntary time outside of the meeting completing agreed tasks remotely.
You should be experienced in HTML, PHP, CSS, Javascript and SQL, and or UX and web design. You should be comfortable with community-led processes. Our roles are quite flexible. We hope that people bring radical imagination, peace with nature, and courageous inclusiveness to the role.
Contribute to the creation of a new biodiverse community-owned park with free access natural swimming ponds. Your skills in web design and development will be crucial in creating a visually engaging and user-friendly online presence that effectively communicates the park's biodiversity and mission. By designing engaging websites and interactive platforms, you'll help us connect with our community, inspire action, and secure the necessary support for the park's future.
East London Waterworks Park is a charity campaigning to create a new biodiverse park with natural swimming ponds, forest schools and community spaces




The Board and Leadership team at Charity People is thrilled to be partnering with Amnesty International UK on their 2025 Board Recruitment.
Amnesty International UK:
Amnesty International UK operates in the UK as two distinct legal entities: Amnesty International UK Section Charitable Trust (‘the Charitable Trust’), and Amnesty International United Kingdom Section (‘the UK Section’). Each entity is governed by its own Board with the two working together and co-operating but remaining independent. Each Board operates and makes decisions based on the long-term interests of their respective entity and within the constraints imposed by applicable UK law, their separate constitutions and the overall rules of the global Amnesty International movement.
Grants Sub-Committee (GSC):
The Grants sub-committee is a sub-committee of the AIUK Charitable Trust Board. It assists the Trustees in making decisions to approve charitable grants and the release of funds. It provides oversight of grant applications; reviews existing grants and helps to assess potential funders.
The purpose of the Sub-Committee:
- Assist the Trustees of Amnesty International UK Section Charitable Trust in making decisions to approve the release of funds in line with the Trust’s charitable objectives and in alignment with the organisation’s strategic goals.
- The Grants Sub-Committee will oversee the assessment of grants using the best practice principles of grant making the committee have developed, monitor the progress and the impact of projects that the Trust has funded
- The Grants Sub-Committee shall work to ensure that the appropriate degree of oversight is taken when assessing grant applications
How to Apply:
We will host a Q&A webinar with AIUK at 6pm on Monday 28th April 2025, where they will share further insights and answer any additional questions you may have. In the first instance send your CV and we will forward you the recruitment pack as well as the link to register to attend this webinar.
Timeline:
Closing date: 5pm 23rd May 2025
First Interviews: w/c 30th June
Final Interviews: w/c 7th July
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
East London Waterworks Park is looking for comms strategists and PR managers to help grow East London Waterworks Park's audiences.
East London Waterworks Park is a charity that has raised £2m towards buying land from the Department for Education to transform the 14-acre Thames Water Depot on Lea Bridge Road on the border of Waltham Forest and Hackney, into a new biodiverse park with natural swimming ponds, forest schools and community spaces.
We are looking for communications strategists and PR to participate in our community-led working group who are promoting public awareness and support of the project.
There is opportunity to lead on projects across communications, content creation, social media, PR, newsletters, film, podcasts or any other channels of interest, and facilitate the direction of the working group.
The Comms Circle currently meets fortnightly on a Tuesday evening on Google Meet and spends voluntary time outside of the meeting completing agreed tasks remotely.
You should be experienced in implementing effective strategic communications, managing media relations and social media platforms by creating engaging content, and building online communities. Strong writing and editing skills for various materials including press releases and social media posts. Comfortable with community-led processes. Our roles are quite flexible. We hope that people bring radical imagination, peace with nature, and courageous inclusiveness to the role.
Contribute to the creation of a new biodiverse community-owned park with free access natural swimming ponds. Your strategic communication will be instrumental in fostering a strong connection between our community, the park, and its biodiversity. Your input will help us craft compelling narratives that inspire, educate, and engage our service users, stakeholders, funders, and the general public, ultimately driving support for the park's mission and ensuring its long-term sustainability.
East London Waterworks Park is a charity campaigning to create a new biodiverse park with natural swimming ponds, forest schools and community spaces




Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our vision for volunteering
Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.
The difference you will make to cats and people
From elderly moggies to energic kittens, every day across the UK cats and kittens are in need of a temporary place to stay, and lots of love and TLC! We need more fosterers like you to provide a safe, temporary haven for cats and kittens and provide them with everything they need before they get their chance to land on their four paws and make a house a home.
You can expect us to
- Make you feel welcome, included and respected in line with our values and behaviours
- Support you in having a positive and impactful experience at Cats Protection
- Ensure you have all you need in place to foster the cat(s) in your care, for example equipment and food
- Cover all your foster cats’ expenses and agreed out-of-pocket expenses in line with our Expenses Policy
- Provide you with access to learning, development and engagement opportunities
What we need from you
- A stable, safe and compassionate environment in your home or in a purpose-built pen in your garden provided by us
- Enrich the cats’ experience in care including play, exercise and appropriate handling/interaction
- A willingness to complete some training in order to provide high standards of cat welfare
- Introduce cats to prospective adopters so they can find their forever home
- You can find out more about being a Fosterer on our website
Time expectation
Our volunteer fosterers usually spend around one and a half hours per day (around 10 to 13 hours per week) in this role, but this might vary depending on the number of cats or kittens in care.
Making a better life for cats, because life is better with cats


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a new leader to guide and support our local team of friendly volunteers. If you’re inspired to lead others and be part of a genuinely transformational charity, then we would love to hear from you. You will use your leadership skills to manage and chair our local management team meetings and AGM, help set the vision and strategy for the group and network within the local community and be a passionate spokesperson for Read Easy UK and for our local branch.
This is a hugely important role in the Management Team, and you will be driving the proper and effective direction of the local group from the front.
This role will appeal to you if you are motivated by managing a team of diverse volunteers, and by the challenge of ultimately helping hundreds of adults in our community to learn to read.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
By volunteering with us in one of our amazing retail spaces you will be raising essential funds for Oxfam – all whilst learning new skills and meeting some incredible people.
What you will be doing
- Undertaking shop related tasks agreed with the Manager, for example:
- Selecting, sorting, and pricing donated stock.
- Chatting to customers, giving great service on the till.
- Researching valuable and vintage stock.
- Visual merchandising: creating eye-catching window and in-store displays.
- Photographing and listing items for the online shop.
The skills you need
- We ask that you are reliable and on time for your volunteering
- Full training and support is given for this role - no prior experience is required
- Happy to be part of a team and collaborate effectively with others
What's in it for you
- Some lunch and travel costs paid (speak to the Manager first to understand what is covered)
- Access to training and development
- Grow your confidence and meet new people
- Flexible volunteering schedules that fit your lifestyle
- Free confidential support by the Retail Trust
- Possible references for future employers
Oxfam is a global community of people who believe in a kinder, and radically better world, where everyone has the power to thrive not just survive.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our vision for volunteering
Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.
The difference you will make to cats and people
Without the passionate and committed teams of volunteers across Cats Protection we wouldn’t be able to help the thousands of cats and kittens each year that rely on us for help. Our Cat welfare team leaders have the important role of coordinating, encouraging and supporting teams of fosterer volunteers and cat care volunteers. They help make sure volunteers with direct cat care roles are happy and confident and provide advice and guidance when needed. This incredible teamwork means we are able to help more cats and kittens in need.
You can expect us to
- Make you feel welcome, included and respected in line with our values and behaviours
- Support you in having a positive and impactful experience at Cats Protection
- Cover agreed out-of-pocket expenses in line with our Expenses Policy
- Provide you with access to learning, development and engagement opportunities
What we need from you
You’ll be:
- Volunteering alongside colleagues including the branch coordinator/team leader, Cat Welfare team, branch development manager and Vet team to ensure that cat care policies, procedures and standards are applied
- Support fosterers to follow cat welfare policies and procedures
- Acting as the main point of contact within the branch for cat welfare and ensuring that welfare updates are shared and implemented effectively
- Supporting the branch by ensuring that accurate and up to date records of all cats helped are maintained, using specified systems
- Attending relevant volunteer training sessions and encouraging other volunteers to do likewise
- With the other volunteers, recruit, induct and support all branch fosterers and cat care volunteers
- Represent the branch at relevant meetings
- Play an active part in the branch committee, being part of the branch team leading on cat adoption information and updates
- Collaborating with the cat adoption team leader to ensure the highest standards of cat care are applied in line with our policies and procedures
Time expectation
The time expectation for this role will vary depending on the number of volunteers and cats in care. Our cat welfare team leaders usually spend between 10 to 12 hours per week in this role which is flexible and can be shared by more than one volunteer if needed.
You may be just the volunteer we’ve been looking for!
We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.
Making a better life for cats, because life is better with cats


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
East London Waterworks Park is looking for volunteers to lead social media and content creation for communications and campaigning for our community-owned park.
East London Waterworks Park is a volunteer-led charity that has won a 2024 New London Architecture award and raised £2m towards buying land from the Department for Education to transform the 14-acre Thames Water Depot on Lea Bridge Road on the border of Waltham Forest and Hackney, into a new biodiverse park with natural swimming ponds, forest schools and community spaces.
We are looking for social media and content creator leads to participate in our community-led working group who are promoting public awareness and support of the project.
There is opportunity to lead on projects across communications, content creation, social media, PR, newsletters, film, podcasts or any other channels of interest, and facilitate the direction of the working group.
The Comms Circle currently meets fortnightly on a Tuesday evening on Google Meet and spends voluntary time outside of the meeting completing agreed tasks remotely.
You will be at the forefront of our digital strategy to create a huge new biodiverse park and natural swimming ponds. We’re looking for creative and strategic thinkers who can craft compelling narratives and visually stunning content. You should have a deep understanding of social media platforms and analytics tools to measure and optimize our campaigns. Your ability to build and engage with online communities is crucial, as is your skill in managing media relations. We value individuals who are passionate about our mission and can bring fresh perspectives and innovative ideas to the role. You will be comfortable with community-led processes. Our roles are quite flexible. We hope that people bring radical imagination, peace with nature, and courageous inclusiveness to the role.
Contribute to the creation of a new biodiverse community-owned park with free access natural swimming ponds. Your strategic content creation will be instrumental in fostering a strong connection between our community, the park, and its biodiversity. Your input will help us craft compelling narratives that inspire, educate, and engage our service users, stakeholders, funders, and the general public, ultimately driving support for the park's mission and ensuring its long-term sustainability.
East London Waterworks Park is a charity campaigning to create a new biodiverse park with natural swimming ponds, forest schools and community spaces




Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
Our vision A society in which the Armed Forces, veterans and their families can thrive.




The client requests no contact from agencies or media sales.