Operational Support Team Member (Central Kent)

St John Ambulance

Maidstone, Kent (On-site)

Unpaid role, expenses not paid

Voluntary

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Job description

OPERATIONAL SUPPORT VOLUNTEER

First Aid Services Operations deploy hundreds of volunteers and employees every week on community and
commercial events, to make sure first aid is available in our local communities, as and when it is needed.
Operational Support is a flexible role which will work with, and proactively provide support to, various teams
to ensure volunteers always have a positive experience. This could range from carrying out practical tasks
which positively impact our people’s welfare on events, to be a friendly face welcoming new volunteers to
selection events, or existing volunteers to their Clinical Competency Assessments, or even helping Units to
increase their presence in the community.

Expected time commitment: Task specific
Line managed by: Unit Manager or Fellowship Branch Coordinator
Work with and support: Event Manager or District New Volunteer Lead or District Training Lead or
Unit Manager or Fellowship

WHAT YOU WOULD BE INVOLVED IN (DUTIES & RESPONSIBILITIES)

On first aid events, work with Event Managers, Treatment Centre Managers, Event Communications teams and Logistics teams, to support the welfare of adult volunteers and employees by taking proactive action. This can include making sure people are taking sufficient breaks, drinking plenty of water, eating appropriately and supporting one another. Other tasks could include helping make and serve refreshments, regularly checking to see if everyone is ok and signposting to support available through My Wellbeing, where necessary.
Support Training and Recruitment teams on selection events, welcome events, training events and Clinical Competency Assessments, to ensure they run smoothly and are a positive experience. This can include welcoming and signing in attendees, collating and processing relevant paperwork, inputting outcomes on computer programmes, providing refreshments and invigilating written assessments.
Assist Unit Managers to increase their Unit’s presence in the local community by promoting recruitment opportunities, supporting the fundraising lead and building relationships with local organisations to raise awareness of first aid.
Perform any other administrative and support duties commensurate with these responsibilities to keep the organisation running smoothly.

WHO WE ARE LOOKING FOR (PERSON SPECIFICATION)

Approachable, friendly and able to communicate effectively with a variety of people Required
Proactive approach to providing practical support to various teams Required
Passionate about ensuring volunteers always have a positive experience Required
Basic computer literacy Required
Willingness to be adaptable, flexible and to travel as needed Desirable
Basic awareness of first aid if attending events Desirable

WHAT YOU WILL GET FROM THIS ROLE