Befriending Services Manager (WITH EXPERIENCE) - (VOLUNTEER ROLE)

Become a Befriending Services Manager at SUNSHINE (Volunteer Role)

Support volunteers who bring companionship, warmth, and human connection to people experiencing loneliness across London.

Loneliness is one of the quietest crises of our time — but at SUNSHINE, we believe in rewriting that story. We are a new loneliness and wellbeing charity with a bold mission: to bring people together, spark joy, nurture belonging, and create spaces where everyone feels seen, valued, and connected.

Our charity application is submitted. Our Trustees are in place. Our first pilot programmes are ready to launch. Now we are looking for someone compassionate, organised, and people‑centred to help shape and support our befriending services.

This is not just a volunteer role. This is a chance to support the volunteers who bring comfort, companionship, and hope to those who need it most.

Could you be our Befriending Services Manager?

We’re searching for someone who understands the power of human connection — someone who knows that a conversation, a check‑in, or a moment of kindness can transform a person’s day.

You might be perfect for this if you bring:

• Warmth, empathy, and a natural ability to support others

• Good organisation and communication skills

• A calm, reassuring presence and strong interpersonal awareness

• An interest in wellbeing, mental health, or community support

• A collaborative spirit and a willingness to get stuck in

• A commitment to safe, compassionate, person‑centred practice

As a Befriending Services Manager, you’ll work closely with our Head of SUNSHINE Services, our Head of Volunteering & Training, and our Founder & CEO to support volunteers delivering befriending calls, check‑ins, and companionship across our programmes.

What you’ll help us build

• A warm, safe, and supportive befriending service that uplifts people experiencing loneliness.

• Clear volunteer guidance and support, ensuring befrienders feel confident and cared for.

• Thoughtful matching processes that pair volunteers and participants with care and sensitivity.

• Regular check‑ins and reflective spaces for volunteers to share experiences and feel supported.

• A culture of compassion, dignity, and human connection at the heart of SUNSHINE’s work.

• A service that grows with the needs of communities across London.

Your care and leadership will help ensure that every befriending interaction feels safe, meaningful, and full of SUNSHINE.

Why SUNSHINE?

Because we believe in:

• Joy as a form of care

• Community as a source of strength

• Connection as a human right

• People as the heart of everything we do

If you’re someone who leads with kindness, listens deeply, and wants to support volunteers making a real difference, we would love to meet you.

Ready to help us bring more SUNSHINE into the world?

Let’s build something beautiful together — one conversation, one connection, one community at a time.

SUNSHINE

The Loneliness and Wellbeing Charity