Customer Service Volunteer

Can you help deliver great customer service for a few hours a week in our Keswick shop? 

We need help for between 2 and 4 hours on any day of the week (excluding Sundays) that suits you. Join our friendly volunteer team and help make a real difference to children's lives. 

What will I be doing?  

• Serving customers in a helpful and friendly way 

• Using the till to make sales 

• Telling customers about gift aid to help us raise more funds 

• Restocking the shelves and making the shop floor look attractive and inviting 

• Upholding the inclusive values of The Children’s Society 

What will I get? 

• Full training - no previous experience required 

• Free tea, coffee and biscuits 

• A reference  

• Reimbursement of reasonable travel expenses  

• Free confidential counselling helpline available 

You don't need any previous experience to volunteer in our shops, but you will need to be: 

• Supportive, polite and helpful to customers, other volunteers and staff 

• Reliable and punctual 

• Able to volunteer as part of a team 

• Able to follow pricing guidelines and health and safety practice (training will be provided)  

• Willing to support the work and policies of The Children’s Society and its values  

What's next? 

If you are interested in becoming a volunteer in our shops, we will ask you to take part in a trial shift so you can find out more about the role and we can find out more about you.  

We will then ask we will ask for you to complete a short information form, including providing at least two references covering the last two years.