Volunteer roles for the Mental Health sector

Are you a talented Graphic Designer looking to make a real difference?

Mindset, a brand new UK charity dedicated to men's mental health and self-improvement, is seeking a passionate and skilled volunteer Graphic Designer to help us create our visual identity from the ground up. This is a unique opportunity to shape the face of an organisation that will empower men to talk, learn, and build key life skills.

We're looking for someone who can translate our mission and vision into a powerful and memorable brand.

Specifically, we need your expertise to design our:

• Official Logo: A symbol that embodies our values of empowerment, community, and growth, using a blue colour palette to represent our focus on men.

• Core Branding Guidelines: Including colour schemes, typography, imagery style, and usage guidelines to ensure consistency across all our materials.

What you'll bring:

• Proven experience in logo design and brand identity development.

• Proficiency with graphic design software (e.g., Adobe Illustrator, Photoshop, InDesign).

• A strong portfolio showcasing your creative flair and technical skills.

• An understanding of branding principles and how to create a cohesive visual language.

• A passion for mental health awareness and a commitment to our charity's mission.

• Excellent communication skills and the ability to work collaboratively.

What we offer:

• The chance to be instrumental in launching a vital new charity.

• A unique opportunity to build your portfolio with a meaningful project.

• Flexible working arrangements – you can contribute remotely at times that suit you.

• The satisfaction of knowing your creativity will directly impact men's lives across the UK.

Ready to help us make a lasting impression?

If you're a designer who believes in the power of a strong "Mindset" and wants to contribute your skills to a great cause, we'd love to hear from you.

To apply, please send a brief expression of interest, along with your portfolio.

Are you ready to help shape the future of men's mental health and self-improvement in the UK?

MINDSET, is a new UK charity on a mission to empower men by providing a safe space to talk, learn, and build crucial life skills. As we prepare for launch, we're seeking dedicated and passionate individuals to join our Board of Trustees.

This is an exceptional opportunity to play a pivotal role in establishing our charity, guiding our strategic direction, and ensuring we deliver meaningful impact to men across the country. We are looking for individuals who share our vision and values and can bring diverse skills and perspectives to our Board.

What you'll do as a Trustee:

• Provide strategic leadership: Help set the charity's direction, develop long-term plans, and ensure our activities align with our mission and vision.

• Ensure good governance: Oversee the charity's compliance with legal and regulatory requirements (Charity Commission, Companies House, etc.).

• Oversee financial health: Work with the Treasurer to ensure sound financial management, responsible use of funds, and fundraising strategy.

• Champion our cause: Act as an ambassador for Mindset, advocating for men's mental health and promoting our work.

• Support operational delivery: Provide guidance and oversight to the charity's operations, ensuring programs are effective and impactful.

Who we're looking for:

We welcome applications from individuals with a genuine commitment to our cause. While we are building a diverse board, we are particularly keen to hear from those with experience in one or more of the following areas:

• Charity Law & Governance: Understanding of charity regulations, compliance, and best practice.

• Financial Management/Accountancy: Essential for the Treasurer role or general financial oversight.

• Mental Health Expertise: Professionals (e.g., therapists, counsellors, psychologists) or individuals with significant experience in mental health support or peer facilitation.

• Fundraising & Income Generation: Experience in grant writing, corporate partnerships, individual giving, or events.

• Marketing, Communications & Digital: Building brand awareness, managing online presence, and engaging with diverse audiences.

• Safeguarding & Risk Management: Ensuring the safety and well-being of our beneficiaries and volunteers.

• Lived Experience: Individuals with personal experience of mental health challenges and recovery, offering invaluable insight into our beneficiaries' needs.

What we offer:

• A unique chance to be a founding member of a significant new UK charity.

• The opportunity to make a profound difference in the lives of men across the country.

• The chance to use your skills and experience to contribute to a vital social cause.

• Networking opportunities with like-minded individuals and sector professionals.

Commitment:

Trustees will typically attend Board meetings (e.g., quarterly, with additional ad-hoc meetings as needed during the setup phase) and contribute to sub-committees or specific projects based on their expertise. While this is a volunteer role, it requires a serious commitment to the charity's success.

Ready to lead with us?

If you're ready to contribute your skills, time, and passion to empower men and build a brighter future, we encourage you to apply.

Volunteer General Manager - Mindset Charity

Are you a visionary leader with a passion for mental well-being and a desire to make a tangible impact? Mindset Charity is seeking a dedicated and experienced Volunteer General Manager to lead our exciting new start-up and help us empower men across the UK.

About Mindset Charity:

Mindset is a brand new UK charity committed to creating a supportive, non-judgmental environment where men can talk openly, learn vital life skills, and build the resilience needed to thrive. We believe that true strength lies not in silence, but in connection, personal growth, and the courage to seek and offer support. Our unique approach focuses on proactive mental well-being and holistic self-improvement, offering practical workshops, peer support groups, and a vibrant community.

Our Vision:

A society where every man feels empowered to openly address his mental health, pursue personal growth, and live a life of purpose and fulfillment.

The Opportunity:

This is an exceptional opportunity for a dynamic individual to take the helm of a new charity, shaping its strategic direction, operations, and growth from the ground up. As our Volunteer General Manager, you will be instrumental in bringing Mindset's vision to life, building a strong foundation, and reaching men who need our support.

Key Responsibilities:

• Strategic Leadership: Develop and implement the charity's strategic plan, ensuring alignment with our mission and vision.

• Operational Management: Oversee the day-to-day operations, including programme delivery, volunteer management, and resource allocation.

• Fundraising & Development: Drive fundraising initiatives, seek out grant opportunities, and build relationships with donors and partners.

• Financial Oversight: Manage the charity's budget, ensuring financial sustainability and accountability.

• Governance & Compliance: Ensure the charity operates in full compliance with all regulatory requirements and best practices.

• Team Building & Management: Recruit, motivate, and manage a team of dedicated volunteers, fostering a positive and collaborative environment.

• Stakeholder Engagement: Build and maintain strong relationships with beneficiaries, volunteers, partners, and the wider community.

• Advocacy & Awareness: Represent Mindset Charity externally, raising awareness of men's mental health and our unique approach.

Who We Are Looking For:

• Proven Leadership Experience: Demonstrated experience in a senior management or leadership role, ideally within the charity or non-profit sector (though commercial experience with a strong transferable skillset will be considered).

• Strategic Thinker: Ability to develop and execute strategic plans, with a clear vision for growth and impact.

• Operational Excellence: Strong organisational skills with the ability to manage diverse operations effectively.

• Financial Acumen: Experience in budget management and fundraising.

• Excellent Communicator: Exceptional interpersonal, written, and verbal communication skills.

• Passionate & Committed: A genuine passion for men's mental health and a deep commitment to Mindset Charity's mission and values.

• Proactive & Resourceful: A self-starter who can navigate the challenges of a start-up environment with initiative and problem-solving skills.

• Team Player: Ability to inspire, motivate, and work collaboratively with a volunteer team.

Time Commitment:

This is a significant volunteer role, requiring a substantial time commitment (e.g., 10-15 hours per week, flexible depending on needs and agreed upon schedule). We are seeking someone who can dedicate the necessary time to drive the charity forward.

Why Volunteer with Mindset?

• Shape a New Charity: Play a pivotal role in establishing and growing a vital new organisation.

• Make a Real Difference: Directly impact the lives of men across the UK by improving mental well-being and fostering personal growth.

• Leadership Opportunity: Gain invaluable experience leading a charity at a strategic level.

• Be Part of a Movement: Join a passionate team dedicated to changing the narrative around men's mental health.

To Apply:

If you are ready to lead and inspire, please send your CV and a cover letter outlining your relevant experience and why you are passionate about this opportunity.

Application Deadline: Friday 8th August 2025 before 5:30pm

Join us in building a stronger Mindset for men!

Volunteer Chief Executive Officer: Lead the Launch of SUNSHINE Charity and Transform Lives Across the UK

Are you a visionary leader with the drive to build something extraordinary from the ground up?

SUNSHINE Charity is a brand-new UK organisation dedicated to combating loneliness and social isolation—and we’re seeking a founding Chief Executive Officer (CEO) to lead our mission with passion, purpose, and strategic clarity.

This is a rare opportunity to shape the future of a charity that will bring light, connection, and confidence to individuals who need it most. As our volunteer CEO, you’ll be the driving force behind our launch, growth, and long-term impact.

What You’ll Be Leading

You’ll take the helm of SUNSHINE’s development, overseeing:

• Strategic Planning & Vision Setting Define and refine our organisational strategy, ensuring alignment with our mission and long-term goals.

• Programme Oversight Guide the design and delivery of our first services—community hubs, befriending schemes, and workshops—ensuring they meet beneficiary needs and reflect our values.

• Team Leadership & Culture Building Inspire and coordinate cross-functional volunteer teams (HR, Marketing, Programme Development, etc.), fostering a collaborative and purpose-driven culture.

• Governance & Stakeholder Engagement Work closely with the Board of Trustees, ensuring strong governance, transparency, and accountability. Represent SUNSHINE to external partners, funders, and the public.

• Operational Development Establish foundational systems, processes, and policies to support sustainable growth and service delivery.

• Impact & Innovation Monitor progress, evaluate outcomes, and champion continuous improvement across all areas of the charity.

Who We’re Looking For

We’re seeking a dynamic, values-led leader with:

• Proven experience in senior leadership, ideally within the charity, social impact, or community sector.

• Strategic thinking and the ability to translate vision into actionable plans.

• Strong understanding of governance, operations, and programme development.

• Exceptional communication and interpersonal skills, with the ability to inspire and mobilise diverse teams.

• A deep commitment to tackling loneliness and building inclusive, connected communities.

• Resilience, adaptability, and a proactive mindset in navigating startup challenges.

What We Offer

• The chance to be the founding CEO of a vital new UK charity.

• A meaningful leadership role that directly enables life-changing services.

• A platform to shape a legacy of compassion, connection, and community.

• Flexibility to work remotely and manage your hours around existing commitments.

• A supportive, passionate team that values innovation, empathy, and impact.

CLOSING DATE: Monday 11th August 2025, before 5pm

If you're ready to lead SUNSHINE into its brightest chapter, we’d be honoured to hear from you.

Let’s build a future where no one feels alone.

Join the Board of Trustees at SUNSHINE Charity: Help Us Combat Loneliness!

Are you passionate about making a tangible difference in people's lives? Do you have the vision and expertise to help steer a brand-new UK charity dedicated to fighting loneliness and social isolation?

SUNSHINE Charity is launching, and we're building our inaugural Board of Trustees. This is a unique and incredibly rewarding opportunity to shape our strategic direction, ensure robust governance, and help us bring sunshine, connection, and confidence to individuals experiencing social isolation across the UK.

We are seeking dedicated and enthusiastic individuals to join us at SUNSHINE as a TRUSTEE.

We are particularly looking for the following roles;

1. Treasurer (Board of Trustees)

• Role: To oversee the charity's financial health, ensure sound financial management, budgeting, reporting, and compliance with charity accounting regulations. You'll be instrumental in establishing our financial processes.

• Skills: Strong financial acumen, accounting qualifications (desirable but not essential), experience with financial management, attention to detail, and a commitment to transparency.

2. Secretary (Board of Trustees)

• Role: To ensure the charity operates legally and ethically, maintaining accurate records, managing board meeting logistics, and overseeing compliance with the Charity Commission and other regulatory bodies.

• Skills: Excellent organisational skills, attention to detail, strong administrative capabilities, understanding of legal compliance (especially GDPR and charity law), and good communication.

3. Trustees (General)

• Role: To contribute to the overall governance, strategic planning, and oversight of SUNSHINE Charity. We are particularly interested in individuals with expertise in:

  • Charity Law & Governance

  • Fundraising & Income Generation

  • Marketing & Communications

  • Programme Development & Impact Measurement (especially in social welfare/mental health)

  • Human Resources & Volunteer Management

  • Safeguarding

• Skills: Strategic thinking, a willingness to contribute actively to discussions, a commitment to our beneficiaries, strong communication, and a genuine passion for our cause.

What You'll Bring to the Board:

• A passion for combating loneliness and fostering community connection.

• A strategic mindset and the ability to contribute to high-level decision-making.

• A commitment to good governance, financial prudence, and ethical conduct.

• The ability to dedicate time for board meetings (e.g., quarterly, plus sub-committee work) and preparation.

• Relevant professional experience or expertise that aligns with one of the key areas listed above.

• A willingness to work collaboratively within a new, dynamic team.

What We Offer You:

• The incredible opportunity to be a founding member of a vital new UK charity.

• The chance to directly impact the lives of individuals experiencing social isolation.

• A rewarding and stimulating experience at a strategic level.

• An opportunity to expand your network and work with a dedicated team.

• The satisfaction of creating a lasting positive legacy within your community.

All Trustee roles are voluntary, but reasonable expenses will be reimbursed. All appointments will be subject to satisfactory references and a DBS check.

If you're ready to use your skills and experience to help shape a brighter future for those affected by loneliness, we want to hear from you!

CLOSING DATE: Friday 8th August 2025, at 5pm

Organisation Overview

Clean Break provides Theatre and writing based opportunities, including workshops from our studios in Kentish Town NW5 for women who have lived experience through the Criminal Justice System or women at risk of offending with drug/alcohol and/or mental health needs. We work in a safe, women-only environment, creating opportunities for women to develop personal, social, artistic and professional skills.

Directions

Buses: 46, 88, 134, 214, 393
Tube: Kentish Town (Northern Line) – Kentish Town station is closed for 1 year.
Overground: Kentish Town West

Role Title

Catering Volunteer (Women Only)

Responsible to

Members Support Manager and Volunteer Manager

Purpose/Summary of role

We are looking for enthusiastic volunteers to be a part of the Catering Team.  To assist with the preparation and service of nutritious food to our Members, maintaining Health & Safety and kitchen hygiene standards

Description of tasks

Food Preparation – catering for daily lunches and internal and events, tasks include prepping, cooking, dishing up and serving, washing up and clearing up kitchen.  Ingredients will be cooked, from fresh, frozen, or tinned stock to create healthy meat and vegetarian/vegan dishes.   To assist with periodic intensive cleaning of the catering space.

Time Commitment

3 months with end of season review to continue.

Flexible one day a week either on:

Mondays 10-2.30pm

or

Wednesdays 10-2.30pm

Skills and Qualifications

This role would suit someone who enjoys cooking and working as part of a team
A basic level of cooking knowledge and ability to follow instruction is essential.

Some experience or a desire to work with vulnerable women who have been through the Criminal Justice System or at risk of offending.
Desirable that candidate is locally based
Friendly, efficient, reliable, able to take initiative

Disabled Access

Yes – Wheelchair accessible

Training and Induction

Yes – induction, ongoing support and training will be provided.

 Food and Hygiene Level 2 qualification must be undertaken or updated within 1 month of taking on role, provided by Clean Break.

Food Standards Agency:  Safer Food Better Business for Caterers:

· Food Allergen

·  Open Checks and Closing Checks

·  Temperature control and readings,

· Food labelling

· Food handling and Transport

· Cross-contamination of foods

· Occupational Health

· Cleaning

· Supervision

Expenses

Yes – Travel and lunch

Recruitment Method

CV, informal discussion, reference, trial period, Basic DBS

 The post is open to women only

(exempt under the Equality Act 2010 Schedule 9, Part 1)

We encourage people with lived experience to apply

Organisation Overview

Clean Break provides Theatre and writing based opportunities, including workshops from our studios in Kentish Town NW5 for women who have lived experience through the Criminal Justice System or women at risk of offending with drug/alcohol and/or mental health needs. We are a trauma informed centre, we work in a safe, women-only environment, creating opportunities for women to develop personal, social, artistic and professional skills.

Directions

Buses: 46, 88, 134, 214, 393
Tube: Kentish Town (Northern Line)
Overground: Kentish Town West

Role Title

Young Company Volunteer

Responsible to

Participation Manager and Volunteering Manager 

Purpose/Summary of role

We are looking for two enthusiastic volunteers to be a part of the Young Company programme.  To support the development, confidence, and wellbeing of young women aged 18-25 through engaging group activities, acting, drama, rehearsals, theatre skills training and a safe, inclusive environment.                                                                                     This role is a one-yearplacement. October 2025- July 2026

Description of tasks

Key Responsibilities:

• · Build positive working relationships with young people
• · Assist with the lead facilitator(s) workshops, group games, or discussions
• · Provide a listening ear and positive encouragement
• · Ensure safeguarding policies are followed at all times
• · Assist fellow volunteer and lead facilitator(s) with setup and tidying of the space
•          Encourage young people’s participation and creativity

Time Commitment

Acting, drama and theatre skills training

These sessions will be delivered by our, Drama School partners and Clean Break Artists. The Young Company Support Worker will be on hand for any support needs outside of the space.

Autumn Season (October – December 2025)

Start: Wednesday 8th October 2025

Season Break (no sessions) – W/C October 27th

Resume: Wednesday 5th November 2025

End: Wednesday 16th December 2025

11.00am – 4.00pm

Spring Season (January – April 2026)

Start: Wednesday 21st January 2026

Season Break (no sessions) – W/C February 16th

Resume: Wednesday 25th February 2026

End: Wednesday 23rd March 2026

11.00am-4.00pm

Summer Season (April – July 2026)

The Company will rehearse and perform a short play by Emma Dennis Edwards, commissioned playwright for the Young Company. The play will be directed by Clean Break’s Associate Artistic Director and will be produced at a London venue, for audiences of loved ones, peers and public.

The Young Company will then enter a longer rehearsal period; these will be full and longer days of 10am-6pm:

•   Tuesday April 27th
•     Wednesday April 28th
•     Thursday April 29th
•     Tuesday May 5th
•      Wednesday May 6th
•      Thursday May 7th
•      Monday May 11th
•      Tuesday May 12th
•      Wednesday May 13th
•      Thursday May 14th
•      Monday May 18th
•      Tuesday May 19th
•      Wednesday May 20th
•     Thursday May 21st
•     Friday May 22nd

Season Break (no rehearsals) – W/C May 25th

Tech & Dress Rehearsals, these days will be longer and may run into the evening (exact timings TBC)

•   Monday June 1st
•   Tuesday June 2nd

Performance Dates, again these will be long days and late evenings to accommodate matinee and evening performances (exact performance times TBC)

• Wednesday June 3rd
•    Thursday June 4th
•   Friday June 5th
•   Saturday June 6th

After the Production is completed, Clean Break “Next Steps”, and this will include Tuesdays and Wednesdays both 11am-4pm. During “Nex Steps” we will also be visiting our Drama School partners for Tours of the schools and information sessions on making applications to their courses.

•    Tuesday 9th & Wednesday 10th June
•     Tuesday 16th & Wednesday 17th June
•   Tuesday 23rd & Wednesday 24th June
•     Tuesday 30th June & Wednesday 1st July
•     Tuesday 7th & Wednesday 8th July
•   Tuesday 14th & Wednesday 15th July

The programme will end with a Graduation Ceremony on Friday July 17th, timings and location to be confirmed.

Skills and Qualifications

•      Some experience working with vulnerable young people who have been through the Criminal Justice                System or at risk of offending
•     Desirable that candidate is locally based
•       Friendly, approachable, and good with young people
•       Reliable responsible and efficient
•       Good listening and communication skills
•     Open-minded and non-judgmental
•     Some experience in youth work
•     Able to take initiative

Disabled Access

Yes – Wheelchair accessible

Training and Induction

• · Building health and safety induction
• · Safeguarding
• · Leading with Kindness (Trauma Informed)

What you will gain

• · Valuable experience in youth work and community engagement
• · The chance to make a positive impact in young people’s lives
• · Skills in communication, teamwork, and leadership
• · Weekly briefing and debriefing
• · Opportunity to gain experience and references
•         Ongoing check-ins with Young Company Support Worker and Participation Manager 

Expenses

Yes – Travel and lunch we also provide free lunch

Recruitment Method

• CV, informal discussion, reference, trial period.
•   All volunteers must complete a DBS check / background check and attend safeguarding training.
•   We are committed to creating a safe, respectful, and inclusive environment.
•   The post is open to women only (exempt under the Equality Act 2010 Schedule 9, Part 1)

Do you want to make a real difference during challenging times? Can you bring a fresh perspective on how we can innovate and adapt our services? Are you willing to roll up your sleeves and get stuck in?

If this sounds like you, then we'd love to hear from you.

Who we are

The Bridge Foundation is an award-winning charity based in Bristol. We transform the lives of children, young people, families and adults struggling with mental health difficulties.

What we do

• Free in-depth, school-based psychotherapy for children and families in areas of deprivation and diversity
• Specialised psychotherapy delivered to vulnerable children via services commissioned through Adoption Support Fund and Social Services spot purchases
• Not-for-profit psychotherapy service for children, families and adults who self-refer - fees are determined by family income and over 50% are subsidised
• Supervision and reflective practice sessions for professionals in schools and healthcare

Do you want to see more happiness and kindness in the world? We’re looking for dynamic Volunteers to be part of creating exactly that!

About the Role:

Our volunteers bring people together for shared online learning experiences, based on positive psychology, that boost the wellbeing of everyone involved.

Our groups and courses can be run online or in-person in your local area.

- The amazing 6-week Happiness Habits Course is designed to be run by pairs of volunteers.  It features expert videos, science-backed exercises and the chance to form meaningful connections. Our course has been specially designed to gather the insights of the world's leading experts on six fundamental aspects of a happy and meaningful life: Gratitude, Self-Care, Relationships, Resilience, Kindness, and Meaning. It is a very impactful (many say life-changing) experience.

- Alternatively, you can get involved by supporting a Monthly Group, bringing like-minded people together to learn evidence-based tools for creating a happier and more meaningful life. Explore the monthly themes and encourage people to set personal actions towards happiness, that support both themselves and others.

Volunteering with Action for Happiness is a path of action that consistently feels like you are making a difference in the world. You don’t have to be an expert - or be happy all the time. If you are a warm and enthusiastic person that is more than enough to get started.

Why Volunteer with Us?

Do something that matters: spreading happiness and witnessing people transform for the better is a huge source of meaning.

Grow your skills: inspiring others, learning together and reinforcing your own happiness skills all contribute to personal growth.

Build community: meeting like-minded people, building lasting friendships and belonging to a global community contributing to a better future for all.

How do I know it’s right for me?

Try out free VOLUNTEER TRAINING via the Action For Happiness website and decide for yourself.

We've designed it especially to help you answer questions like this as it explains thoroughly what being a volunteer involves and helps you reflect on your readiness.

What is the time commitment?

You'll need to set aside a couple of hours for the training initially and a few more for planning your course or group and connecting with your co-volunteer. Then you'll need a couple of hours per session for facilitating (x6 weekly sessions for a course, or x1 session per month for a group). 

- Apply today! Together, we can inspire change that ripples out through people’s lives, communities and the world.
 

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

The Listening Place is a volunteer-led charity aiming to transform how we support people who feel suicidal.  Our trained volunteers are part of a team delivering face-to-face, confidential, ongoing support to thousands of people each year.  They help create the warm and welcoming environment that encourages people struggling with suicidal thoughts and feelings to talk openly without being judged or given advice.   

Helping Volunteers are responsible for welcoming visitors onto our premises, providing a warm and welcoming atmosphere (along with a cup of tea), and supporting our Listening Volunteers to help everything run smoothly.

We are looking for volunteers who have the empathy to greet distressed visitors, the willingness to undertake a variety of admin and other tasks and the resilience to support their team.  Our HVs need to be proactive, self-starters and team players with a basic understanding of IT. We ask for a weekly commitment of four hours for a period of at least six months.

We are primarily recruiting Helping Volunteers for our new site near Liverpool Street. We also have limited vacancies available at our other sites in Hammersmith, Pimlico and Kings Cross.

About Us

My Black Dog is a charity that offers anonymous, peer to peer mental health support through our web-chat service. We are committed to making a positive impact on mental health in the UK as we tackle an epidemic that millions of people face.

We were founded on the motto "talk to someone who gets it". We want to connect people who share lived experiences to provide an empathetic, non-judgmental space where everybody understands how it feels to experience mental health struggles.

Position Overview

Our web-chat service is run by our Volunteer Pack, each of whom have their own lived experience of mental health challenges. In addition, each shift has a 'Leader' and a 'Mentor'. These are Volunteers who carry out specific roles during the shift and, together, ensure its success:

• Leaders - Managers of the shift. There to ensure the shift runs as it should. They support and guide Volunteers through chats and follow safeguarding processes when an alert is raised. They escalate safeguarding alerts to the shift's Designated Safeguarding Lead (a trained professional). They also complete a 'Shift Handover' document once the shift is completed.
• Mentors - There to support and guide Volunteers through chats. Will take over from the Leader if there are safeguarding issues that need the Leader's attention and/or if the Leader needs a break.

As My Black Dog looks to expand our opening hours, we are looking to recruit additional Leaders and Mentors who can run shifts and cover additional shifts as necessary. We are looking to fill the following positions and shifts:

• Leader, Mondays (5pm - 7pm)
• Mentor, Mondays (5pm - 7pm)
• Leader, Thursdays (5pm - 7pm)
• Mentor, Thursdays (5pm - 7pm)
• Mentor, Fridays (7pm - 10pm)
• Leader, Saturdays (TBC*)
• Mentor, Saturdays (TBC*)
• Leader, Sundays (5pm - 7pm)

*We are currently finalising future opening hours on Saturday. Please apply for this particular shift if general availabilty on Saturdays is good.

Leaders and Mentors will be assigned a shift based on your availability and preference. The expectation is that Leaders and Mentors will form a ‘pair’ and, together, will do one shift at the same time each week. This is to provide stability, predictability and to encourage community-building between Volunteers. Shifts are 2-3 hours long. We may ask you to cover another shift when we are short, but you will never do more than 6 hours per week.

Training will be provided and you will be supported on shift by a Designated Safeguarding Lead, who will manage all safeguarding issues.

The work you will do as Leaders and Mentors will ensure we provide the best possible service to our Guests. You will also be helping our Volunteer Pack to do what we do best: helping those in need by speaking to someone who 'gets it'.

Who We Are Looking For

We are looking for people who have experienced their own journey with mental health and are in a strong position to support others. We ask that our Leaders and Mentors:

• Are strongly committed to helping others
• Have experienced mental health issues in order to relate to those seeking help
• Are collaborative and enjoy working with others
• Are encouraging and supportive
• Are organised and can monitor several things at once
• Can remain calm and focused during busy times and when safeguarding alerts are raised
• Are 18 years and over 
• Can commit the time to a regular weekly shift

Role Responsibilities

1. Supervise and support Volunteers whilst on shift with general enquiries, positive feedback and signposting.
2. Assist with general volunteering enquiries whilst on shift. Provide time for guidance, instruction and de-briefing for Volunteers if required.
3. Follow Leaders & Mentors processes including unexpected absence reporting, Volunteer check-in and check-out, and completing Shift Handovers.
4. Monitor web-chat conversations and ensure all chats are tagged.
5. Maintain ability to listen, remain calm and provide intervention if necessary.
6. Be able to have difficult and often complex conversations about mental health, including Guests experiencing crisis and first-stage intervention support.
7. If a Leader, work alongside the Designated Safeguarding Lead (DSL) when safeguarding risks are identified and, if a Mentor, take over responsibility for shifts when Leader and DSL have to address a safeguarding crisis.
8. Exercise discretion in handling confidential situations and information, conveying sensitive information in a timely manner to necessary individuals.
9. Provide written follow up of shifts via handover, ensuring all necessary information is handed over at the end of the shift.
10. Adhere to all standards, policies and procedures of My Black Dog.

Please note: An Enhanced DBS Certificate is required for this role. If you do not have one, My Black Dog will arrange the DBS Check for you.

***Please note, we are currently advertising two befriending roles. This listing is for in-person befriending in Bristol and South Gloucestershire.

We are also recruiting for remote befrienders (over the phone/videocall). Please see separate advertisement for this role***

Womankind is recruiting reliable and resilient women to join our Volunteer Befriending Service, able to commit to 2-3 daytime hours each week for one year. Befrienders encourage and support vulnerable women to become more independent, empowering them to make their own decisions, find new hobbies and get involved in their local community.

Training:

Befrienders receive 3 in person taught sessions of comprehensive training over one weekend in-person, with an additional 3 online sessions, plus additional home study

between sessions. Our training comes with over 30 years of experience working in women’s mental health, giving volunteers the very best preparation for the role, and a support network of like-minded women.

The Role:

Upon the completion of training, each volunteer is matched with one woman who has experienced childhood abuse, trauma, sexual violence and/or domestic abuse, and will be experiencing mental ill health and social isolation.

As a befriender you would be expected to commit to 2-3 hours on a weekly basis for one year and attend monthly group and individual supervision.

You and your befriendee would start by getting to know each other and gradually, getting out and about. As the relationship develops, you would support and empower her to make changes and develop her confidence in doing everyday things such as getting the bus, joining a class or finding a new hobby.

You would also support her emotionally, using active listening skills and providing her with the space to discuss the issues she is struggling with and be expected to demonstrate a healthy and boundaried relationship.

You:

You will be enthusiastic and interested in helping another woman improve her mental health and wellbeing, be honest and friendly with good communication skills, confident in social situations, non-judgmental, reliable, patient and a good listener.

The befriending role can be challenging and emotionally overwhelming at times, therefore we need befrienders who have adequate life experience and feel emotionally robust and resilient enough to take on the role. We welcome volunteers with personal experience of mental health and other relevant issues but will require you to have at least a one year period of stability and ideally to have received professional help like counselling in your recovery.

Please note, there is very limited availability for women who can only volunteer during the evenings and weekends.

Because of the nature of the role it is only open to women applicants and is exempt under Schedule 9 Part 1 Equalities Act 2010.

At Womankind we recognise that while women share many characteristics and experiences as a result of living within a patriarchal society, women belonging to marginalised groups experience discrimination on multiple fronts. It is really important to us that the women who use our services feel represented amongst our volunteers. We welcome applicants from all backgrounds and walks of life, especially from groups which are marginalised and underrepresented in our organisation, such as working class women and Black and Minoritised women.

What Past Befrienders Say:

“Through doing the befriending training, I have been able to broaden my knowledge of mental health services in the Bristol area, inspiring my future ambitions.”

“The training has given me the toolkit I need to be a good listener and to motivate my befriendee to live her best life and move on from her past. I can't recommend Womankind enough!”

“Womankind is doing amazing and essential work for women and I am incredibly proud to have the opportunity to be involved.”