Volunteer roles for the Mental Health sector
- Location: UK-wide (Board meetings online, with occasional in-person events)
- Time Commitment: 8–12 hours per month
- Term: Initial 3-year term, renewable up to a maximum of 9 years
- Remuneration: Voluntary Role (expenses reimbursed)
- Start Date: October 2025
- Applications Open: July 2025
- Applications Close Date: 5 pm, Friday 5th September 2025
- Interview Dates: 15th September (PM) and 17th September (AM)
About DiMHN:
The Design in Mental Health Network (DiMHN) is a UK-based charity dedicated to transforming mental health environments through inclusive, evidence-based design. Our network brings together professionals from healthcare, design, policy, and lived experience to improve mental health outcomes and create spaces that promote dignity, safety, and healing.
Role Overview:
As a Trustee, you will help guide the strategic direction of DiMHN, ensure effective governance, and champion our values. Trustees are expected to provide strategic oversight and contribute expertise to subgroups or advisory functions.
Key Responsibilities:
- Shape and review DiMHN’s strategy, vision, and values.
- Ensure compliance with legal, financial, and governance requirements.
- Monitor performance and support the CEO and executive team.
- Act as an ambassador for DiMHN, promoting our vision, purpose, and values, as well as the work we do.
- Contribute to fundraising, research, and partnerships.
Why Join Us
Joining the Board of DiMHN presents an opportunity to shape the future of mental health environments across the UK and beyond.
You’ll be part of a passionate, forward-thinking community working at the intersection of design, care, and lived experience.
As a Trustee, you’ll:
- Shape strategic direction to drive meaningful change in mental health environments across the UK and beyond.
- Collaborate with a diverse network of leaders, experts, and lived experience advocates, influencing the future of mental health design.
- Provide governance and oversight that ensures the charity’s growth, sustainability, and impact.
- Champion inclusivity by elevating voices often excluded from design and decision-making processes
- Influence policy, standards, and innovation at national and international levels to embed evidence-based design in mental health care.
Who We’re Looking For
We’re looking for people who believe in the power of design to change lives. Whether you come from healthcare, design, research, lived experience, or another walk of life, if you’re motivated by the idea of creating more inclusive, compassionate mental health environments, we want to hear from you.
We have two Trustee vacancies and warmly welcome applications from both first-time trustees and those with previous board experience.
We value fresh perspectives and offer support to help you thrive in the role. We are especially interested in individuals who can bring insight in one or more of the following areas:
- Mental Health Services & Policy: Clinical, community, lived experience, commissioning, or estates, facilities and planning.
- Digital Health & Technology: Expertise in AI, immersive tech, digital platforms, or digital strategy in care settings.
- Finance & Commercial Strategy: Income generation, business development, or financial planning in health, social impact, or design sectors.
- Research & Evaluation: Academic or applied research, impact measurement, or policy analysis.
We’re also looking for Trustees who embody our values:
At DiMHN, our work is grounded in our core values. We’re looking for Trustees who reflect these values through both mindset and action:
Be Courageous – You’re willing to ask challenging questions, confront assumptions, and help push boundaries to make mental health spaces more inclusive and compassionate.
Empathy in Design – You understand that good design starts with empathy. Whether through lived experience or professional perspective, you value collaboration and co-production with those who access mental health care and support.
Evidence-Led, Impact-Driven – You’re curious, reflective, and motivated by real-world change. You use evidence to guide decisions and are focused on outcomes that make a difference.
Improve Together – You believe in learning together. You’re generous with your skills and committed to helping the DiMHN and the wider sector grow stronger through collective action.
Eligibility:
Applicants must be over 18 and eligible to serve as a charity trustee
Equality, Diversity, and Inclusion
We are actively working to improve the diversity of our Board, recognising that inclusive leadership strengthens both our governance and our ability to achieve our purpose. Diverse perspectives lead to better decisions, richer insight, and more equitable outcomes for the communities we serve.
We know that some groups remain underrepresented in charity governance, including people from racialised communities, disabled people, LGBTQAI+ individuals, younger adults, and people with lived experience of mental health. We also value regional diversity and welcome applications from across the UK. We encourage applications from
How to Apply:
Send your CV and a short written or video/audio statement (max two pages or five minutes), titled “[Your Name] Trustee Role.”
In your statement, tell us why you’re interested, what you’d bring, and any support you might need to thrive in the role.
This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Trustee Recruitment – West London Centre for Counselling
West London Centre for Counselling (WLCC) is a registered charity with a proud history of delivering high-quality, free, confidential counselling to the local community in Hammersmith and Fulham for over 30 years.
We are currently commissioned by the NHS Talking Therapies service in Hammersmith and Fulham to provide short-term therapeutic interventions (12 sessions) for individuals experiencing mild to moderate mental health conditions. Each year, our dedicated team assesses more than 1,000 clients prior to treatment.
WLCC has a committed and experienced management team, supported by a longstanding group of skilled clinicians and administrators. Our premises are located just off Glenthorne Road in Hammersmith. We are proud to be a BACP-accredited service.
We are now seeking volunteer Trustees to join our Board and help shape the future of the organisation. This is a valuable opportunity to contribute to a vital community service and support the continued delivery of accessible mental health care.
About the role:
- The Board meets 4–5 times per year, usually on a Monday or Thursday evening in Hammersmith.
- Trustees are expected to attend these meetings and contribute to the strategic direction and governance of the Centre.
Who we’re looking for:
We welcome applications from individuals with a wide range of skills and backgrounds. We are particularly interested in people with experience in:
· Strategic development
· Human resources
· Financial management
· Corporate partnerships or links to the business sector
· Fundraising and income generation
We are also keen to bring the voice of lived experience to our Board. If you have personal experience of accessing counselling or NHS mental health services — and a commitment to supporting others — we would especially welcome your perspective.
Above all, we are looking for people who share our passion for counselling, psychotherapy, and accessible mental health provision.
To apply:
Please send your CV and a covering letter outlining your interest in the Trustee role to our team.
Thank you for your interest in supporting the work of West London Centre for Counselling.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a new on-line counselor to join our organisation. This will mean running an email service and even a Skype / zoom service if you wish.
Do you have skills in social media, comms and marketing, or digital and graphic design you want to put to use for a great cause?
We are recruiting a self-motivated and creative Digital Marketing Volunteer with experience in a creative sector to support our Communications & Marketing Coordinator.
If you could use your expertise to help us increase the reach and impact of our social media accounts, website, and comms strategy as we run fundraisers, engage with the community, and promote our services and volunteering opportunities, apply today.
(This post is only open to women and is exempt under Schedule 9 Part 1 Equalities Act 2010)
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Your role
Amazing, giving, and inspiring are just a few words we would use to describe our volunteers.
Our volunteers play an integral part in the services we provide and the people we support. If you are looking for a rewarding role where you will really make a difference whilst gaining experience along the way, then join us here at Rethink Mental Illness.
About the role
As a Regional Fundraising Volunteer, you will support Rethink Mental Illness in generating income, raising awareness, and building community engagement through local fundraising initiatives. The role will involve event planning and support, and public engagement to help achieve regional fundraising goals.
You will play a major part in bringing to life regional fundraising activities in line with our “Rethink in the Community" concept and increase regional awareness to generate much needed additional income and amplify the impact of the work Rethink Mental Illness do.
You will receive training and regular supervision to ensure you feel confident in your role.
Regional locations
Whilst this is a home based role, you will occasionally attend events within your region. We're particularly interested in receiving applications from people who live in the following areas:
Yorkshire & Northeast: Newcastle, Gateshead, York, Sunderland
Northwest: Manchester, Liverpool, Stoke-on-Trent
Midlands: Birmingham, Solihull, West Bromwich, Wolverhampton, Walsall
Southwest: Gloucester, Bristol, Plymouth, North Devon, South Devon, Cornwall
East of England: Norfolk, Norwich, Ipswich
What you will be doing as a Regional Fundraising Volunteer:
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Support and assist in organising and participating in local fundraising events.
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Help with event logistics, set-up, and participant engagement to ensure smooth delivery.
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Take part in local initiatives acquiring donors and do it yourself fundraisers.
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Increase awareness of the organisation’s work by helping to promote regional fundraising activity.
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Represent the organisation at schools, community groups, and public events, delivering presentations to inspire support.
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Communicate with supporters via phone, email, and face-to-face interactions.
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Attend and contribute to meetings with the fundraising team and supporters to share updates and ideas.
What will make you a great fit for this role?
You will have good knowledge of your local community and be passionate about making a difference to those severely affected by mental illness. You will also have:
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The ability to organise events and activities
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The ability to inspire and motivate others
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Good communication skills
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Creative ideas to promote diverse fundraising activities
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Dedication to our cause
Who are we?
We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”
It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.
Diversity, Equity, Inclusion
Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.
Becoming a truly anti-racist organisation
We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.
We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.
We’re Rethink Mental Illness and no matter how bad things are, we can help people severely affected by mental illness to improve their lives.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a Polish speaker looking for a meaningful way to give back to your community?
We invite you to become a volunteer for our Talking Bubble Project!
Many older adults and vulnerable individuals in the UK’s Polish-speaking community experience loneliness and social isolation. By giving just a small amount of your time each week, you can make a big difference — offering companionship and a friendly voice in their native language.
What is the Talking Bubble Project?
A phone-based service that connects volunteers with individuals who may feel isolated or lonely. Through regular conversations, you’ll help build friendships, brighten someone’s day, and offer emotional support — especially for those more comfortable speaking Polish.
Why volunteer with us?
✔ Support members of the Polish-speaking community in the UK
✔ Make a real difference in someone’s life
✔ Enjoy flexible volunteering hours
✔ Receive training, ongoing support, and a reference upon completion
✔ Boost your own sense of fulfilment and purpose
✅ What’s required?
✔ Completion of online Safeguarding Adults Level 2 training (funded by us)
✔ A DBS check (also fully funded by us)
✔ A kind and compassionate approach, and a willingness to engage in friendly conversations
How to get involved:
Apply through the CharityJob website — no previous experience needed.
This opportunity is open to UK residents only.
Help us bring connection and kindness to the Polish-speaking community across the UK!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a senior marketing professional to volunteer with Catalyst in shaping and embedding our strategic marketing approach. This role will lead the development of a clear, actionable marketing strategy; introduce planning, reporting, and content systems; and support key campaigns targeting, underrepresented communities, and funders. You' will coach and mentor our Marketing Manager, helping to build and shift the culture towards proactive, insight-driven marketing. Experience in the charity sector, audience segmentation, and digital channels is essential. A background in CSR and community mental health is desirable. This short-term placement will deliver lasting impact through sustainable tools, confident teams, and clear messaging.
The client requests no contact from agencies or media sales.
About us
The Maudsley Hospital in Camberwell first opened in 1915, initially as a military hospital and then in 1923 as a psychiatric hospital. The hospital is home to both inpatient and outpatient services for children and adults. We provide more than 240 services to people in our local communities as well as being the UK's leading provider of national and specialist services.
About the role
We run a Clothes Bank for service users who are on the wards and may not have access to multiple items of clothing. The Clothes Bank currently relies on donations from staff at the Trust, and volunteers who sort the donated stock and bring it to service users on the wards. For this project, we need 2-4 volunteers who can commit each week on Wednesdays to help with this.
The role involves going up to the wards, speaking to ward staff to ask what items of clothing their service users need this week, and returning to the Community Link Centre where the donated clothes are kept and sorting the stock. This involves good organisational skills and teamworking ability, as you'll be working with other volunteers to make this happen. It's a really fun way to do a lot of good in a few hours, meet likeminded people and develop some new skills.
About you
This is an ideal role for anybody interested in building skills in administration, communication, organisation, and teamwork, and for anyone interested in fashion, sustainability, and mental health. There is a lot of scope for the volunteer to shape the future of the clothes bank and bring new ideas to improve its efficiency and drive donations, as well as potentially offer a more bespoke dressing service. Ultimately, if you believe in the power clothes can have in helping one feel their best, this role could be for you.
Key details
This role is available on Wednesdays between 9:00am-1:00pm and 2:00pm-5:00pm. The expected commitment is 2-3 hours a week, for a minimum of 9 months. This role is suitable for volunteers who are 18 years or older. People with lived experience of mental health conditions are encouraged to apply.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Trustee Role
Voluntary (reasonable expenses reimbursed)
Bristol (mix of online, blended in person meetings)
Are you passionate about mental health and wellbeing? Do you want to make a meaningful impact in your community? Our client Second Step, a leading not-for-profit organisation rooted in Bristol and operating across the South West of England, now seeking a Trustee to join the Board.
Second Step has been promoting mental health and wellbeing for over 30 years, supporting individuals and communities to build brighter futures. They specialize in recovery-focused, trauma-informed services for people with complex needs, including mental health challenges, homelessness, and substance misuse. Their vision is a world where everyone affected by mental health problems can create a positive future.
The Role: As a Trustee, you will play a vital role in shaping the strategic direction of Second Step, ensuring they deliver high-quality, sustainable services. You will work collaboratively with other Board members to oversee governance, financial planning, risk management, and organisational performance.
Who we’re looking for:
· Success in contributing to decision making at a strategic level.
· Motivating people to deliver the vision, aims and objectives.
· Senior professional and/or management experience, including business planning and budgeting.
· Experience in mental health delivery at a senior strategic/operational level (desirable)
· Personal experience of using mental health services (desirable)
· From a protected characteristic (desirable)
This is an exciting time to be part of Second Step, as a Trustee, you will have the opportunity to make a real difference in the lives of those they support while gaining valuable experience in governance and leadership.
Time Commitment: Approximately one day per month
Applications are welcome from all suitably qualified candidates regardless of race, colour, nationality, ethnic or national origin, religion or religious belief, sex or sexual orientation, gender reassignment, disability or age, and maternity, marital or civil partner status. We particularly encourage applications from under-represented groups.
Further information and an application pack can be requested via email FAO Sandy Hinks or Leighann Beck quoting ref MC2603
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Put your crafting skills to use and become an Art Group Volunteer at our fun social Thursday group!
We are looking for a ‘people person’ to assist at this weekly group: being a welcoming and encouraging presence; helping the facilitator to set up activities, and being alongside our clients while they learn new skills and have a go at different art and craft techniques.
You don’t need to be an expert – just enthusiastic to ‘have a go’ and a willingness to be creative.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
If you have DIY skills up your sleeve and want to put them to use then we have just the role for you!
We need a handy volunteer to help us with the general maintenance of our Charity Headquarters, which is used for hundreds of client groups every year as well as providing office space for our hardworking team.
The role involves sourcing and fitting fixtures and fittings, putting together furniture and carrying out small cosmetic repairs. These tasks help keep our aging building fit for purpose – so that we can continue to provide a welcoming and safe place for the local community to use.
The client requests no contact from agencies or media sales.
Lead Volunteer
Mind Retail
About the role
Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.
Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!
You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:
· Experience working as part of, and leading, a diverse team
· Shop management, retail management and key holder experience
· Opportunities to improve your management, leadership and interpersonal skills
· Stock organisation, processing, pricing and merchandising skills
· Cash handling skills, including management cash functions
· Understanding of sales information, including takings
· Commercial knowledge and skills
· Understanding of policies and procedures
· Administrative skills
· IT skills
· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses
Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!
We need great people like you to help us in the fight for mental health. Will you join us?
Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!
About You
- Commitment to our values & behaviours
- Enthusiastic and committed to achieving shop targets
- Flexible and adaptable approach
- Ability to work as a team and on your own initiative
- Able to build good working relationships
- Ability to work within Mind Retail’s policies and procedures
- Willingness to learn
- Good customer service skills
- Good communication skills
About Mind Retail
Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.
Safer Recruitment at Mind Retail
We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.
Our Commitment
We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.
Hear from some of our existing Lead Volunteers…
Stuart, Lead Volunteer at our North Shields Mind Shop
Why did you want to become a Lead Volunteer?
I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.
I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.
I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.
What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?
I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!
What do you enjoy most about being a Lead Volunteer?
I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.
Lead Volunteer at our Turnham Green Mind Shop
Why did you want to become a Lead Volunteer?
I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.
What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?
As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.
What do you enjoy most about being a Lead Volunteer?
Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…
It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.
Mind Retail are a network of over 170 Mind charity shops across England and Wales.




The client requests no contact from agencies or media sales.
Lead Volunteer
Mind Retail
About the role
Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.
Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!
You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:
· Experience working as part of, and leading, a diverse team
· Shop management, retail management and key holder experience
· Opportunities to improve your management, leadership and interpersonal skills
· Stock organisation, processing, pricing and merchandising skills
· Cash handling skills, including management cash functions
· Understanding of sales information, including takings
· Commercial knowledge and skills
· Understanding of policies and procedures
· Administrative skills
· IT skills
· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses
Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!
We need great people like you to help us in the fight for mental health. Will you join us?
Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!
About You
- Commitment to our values & behaviours
- Enthusiastic and committed to achieving shop targets
- Flexible and adaptable approach
- Ability to work as a team and on your own initiative
- Able to build good working relationships
- Ability to work within Mind Retail’s policies and procedures
- Willingness to learn
- Good customer service skills
- Good communication skills
About Mind Retail
Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.
Safer Recruitment at Mind Retail
We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.
Our Commitment
We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.
Hear from some of our existing Lead Volunteers…
Stuart, Lead Volunteer at our North Shields Mind Shop
Why did you want to become a Lead Volunteer?
I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.
I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.
I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.
What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?
I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!
What do you enjoy most about being a Lead Volunteer?
I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.
Lead Volunteer at our Turnham Green Mind Shop
Why did you want to become a Lead Volunteer?
I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.
What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?
As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.
What do you enjoy most about being a Lead Volunteer?
Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…
It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.
Mind Retail are a network of over 170 Mind charity shops across England and Wales.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Come and join the Feeling Strong team!
We're looking for a Co-chair to lead and shape the strategic vision of Feeling Strong, Dundee’s youth mental health charity, through the next 2026 - 2029 Strategy in line with our mission and our values. In this role, you will act as one of two lead Trustee Board Members of the organisation, responsible for the agenda and actions of Trustee meetings and AGM, improving good governance, supervising the Chief Executive Officer and acting as a senior ambassador of the organisation.
This is a voluntary, fixed three-year term governance role, requiring attendance at six meetings per year, and monthly support sessions held in Dundee (Block 5, 2 Seabraes Lane, Dundee, DD1 4NX).
Training and induction will be provided so we are open to all candidates, and we expect them to develop skills once in post, but we would welcome candidates with any of the following experience:
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Governance and previous board experience
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Business development and trading income generation
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Human resources
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Lived experience of mental health and wellbeing challenges
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Financial background
Work-related travel costs will be reimbursed.
We will require that the position is taken up ahead of our August Trustee Board Meeting.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Thank you for your interest in volunteering with VoiceAbility,
About VoiceAbility
VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.
We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most. For more information on what Advocacy is and the services offered then please visit our website.
Why Volunteer with VoiceAbility
Volunteering with VoiceAbility gives you the opportunity to make a meaningful difference in your community by helping others ensure their voices are heard and valued. The roles we offer are deeply rewarding and may challenge you in new ways. You’ll develop your communication skills, meet new people, and gain a greater understanding of others, while enjoying a sense of personal fulfilment along the way!
We ask for a minimum commitment of just 3 hours per week, but you’re welcome to volunteer for more if you’d like. Whether you're looking to give back to your community, learn something new, or simply enjoy connecting with others, we’d love to have you on board!
Volunteer positions currently available in Dudley
Relevant Person’s Representative (RPR) Support Volunteer
People in care homes should have a voice to communicate their needs wishes and wants. Some people need support with this, but don’t have friends and family available to assist them. This means they’re entitled to have support from an RPR and volunteer, who are there to make sure they get the care they deserve. Your role as an RPR Support Volunteer is to collaborate with the VoiceAbility RPR to make sure a person’s views are listened to when decisions are made about their care.
As an RPR Support Volunteer you might:
· Visit people in their care home, to make sure they’re getting the right care and support
· Talk with them about their feelings, thoughts and wishes
· Raise concerns
· Keep detailed notes and records
· Make a real difference to someone’s life
All volunteering will take place Monday to Friday between 09:00 and 17:00. You will need to be over 18 years old and be living in the UK. Please note that there is no opportunity to volunteer at weekends or in the evening.
Safeguarding Commitment Statement
VoiceAbility are committed to safeguarding all clients who access our services. All Volunteers will be required to undertake a DBS check at the appropriate level and provide contact details for a minimum of two referees in line with our safer recruitment practice.
ED&I Statement
VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.
VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact the Volunteering team for further options.
To find out more click “Apply Now”.
The client requests no contact from agencies or media sales.