Volunteer roles

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

 As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising volunteers use their passion for cats and people to raise the vital funds needed to help more cats and kittens in need. As a fundraising volunteer we want to support you to fundraise in whatever way suits you best, whether that’s organising a fundraising event, fundraising online, promoting fundraising activities on social media, completing administration or supporting the development of new fundraising ideas! Whatever your skill set, this could be the role for you! 

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

 What we need from you

This is a really flexible role, you can choose what you’d like to get involved with, for example: 

• face-to-face fundraising. Organising or helping with fundraising events, running supermarket collections and fundraising stands, monitoring collection tins 
• online fundraising. Setting up online appeals and writing impactful cat case studies that maximise donations
• marketing. Spreading the word about our fundraising activities, for example on social media and with the local press  
• completing administration. Processing donations, sorting and recording donated goods, completing Gift Aid paperwork 
• championing our work. Getting involved with developing new fundraising ideas and increasing community engagement
• photography. Capturing images of cats in care, cats we are helping, events and all things Cats Protection

Time expectation

This is a flexible role that can fit around your other commitments to suit you. You’ll be part of a team raising vital funds while having fun in the process!

A bit more information about what we're looking for 

We are particularly interested in hearing from people based near Uttoxeter, Rugeley or Cannock as we're looking to expand our fundraising team in these areas. However, if you live outside these areas, please still apply - we'd love to hear from you! 

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

We are looking for visionary, creative, and detail-oriented individuals to join us as Volunteer Graphic Designers, helping bring our mission to life through compelling visual storytelling. Whether you're a student or recent graduate building your portfolio, or a seasoned professional eager to give back, this is an opportunity to contribute your talents to a vibrant, inclusive, and purpose-driven charity.

Your work will amplify the voices of young people, support our community-based programmes, and help us visually communicate the transformational impact of our initiatives. If you’re passionate about design, social equity, and youth empowerment—we want to hear from you.

Key Responsibilities

• Design branded materials including flyers, posters, digital assets, presentations, infographics, reports, and social media content
• Assist in developing visual campaigns for events, fundraising drives, and programmes such as Degrees of Opportunity and I’m One of a Million
• Maintain consistency with existing brand guidelines across all visuals
• Work collaboratively with the communications and marketing teams to create engaging visual content
• Update and refine existing design assets as needed
• Support in the creation of print and web-ready formats for campaigns and public communications
• Participate in virtual check-ins and planning meetings as required

Skills and Experience Required

• Proficiency in Adobe Creative Suite (Illustrator, InDesign, Photoshop) or Canva
• Strong understanding of visual communication, layout, and typography
• Ability to take creative direction and work independently

• Keen attention to detail and consistency
• Understanding of branding and audience-centred design

What You Will Gain

• An opportunity to contribute to a growing, values-driven organisation working with diverse communities
• Experience in the third sector and real-life application of design for social impact
• Portfolio development with a variety of campaigns and design challenges
• Mentorship and support from experienced leaders in youth, education, and nonprofit development
• Professional references and LinkedIn endorsements upon successful contribution
• Giving back and supporting our aims

Ideal Candidate Profile

• Creative thinker passionate about making a difference through visual storytelling
• Enthusiastic team player who understands the power of design to inspire and engage
• Culturally aware and respectful of diverse backgrounds and communities

Do you have a caring nature and a desire to join a friendly team helping others? As a Volunteer Carer at Skanda Vale Hospice you'll have the opportunity to make a meaningful difference in the lives of our patients and their loved ones. 

Your role will focus on providing personalised, hands-on care with warmth and dedication. You’ll be part of a great team in a supportive and encouraging environment – we’ll provide you with the training and everything you need to thrive in this rewarding role. 

Please note: unfortunately, we are unable to provide visa sponsorship for overseas volunteers.

About Skanda Vale Hospice

Skanda Vale Hospice offers unhurried, highly individualised care and respite to families affected by life-limiting illnesses, completely free of charge. A beautiful and happy place, filled with laughter and vibrant colour, our hospice is nurse led and primarily run by volunteers. Volunteering with us means being a valued part of a dedicated team who give of themselves wholeheartedly. Compassion is at the heart of what we do, expressed by human kindness, generosity and a deep commitment to the well-being of everyone we care for and work alongside.

What will I be doing?

• Providing hands-on care and support to patients in their daily living, including personal care and eating and drinking, according to their individual needs. Helping them move around the hospice and gardens, organising and assisting with recreational activities, and accompanying them on outings when needed.

• Offering emotional support and a compassionate presence; a listening ear, empathy, and understanding during difficult times. Creating a warm and nurturing environment where patients and their families feel valued, respected, and cared for.

• Working with nurses, other carers, companions, therapists, and team members to support great team spirit. Sharing relevant information and observations to support patient care planning, decision-making and record-keeping. 

How much time should I give?

Ideally, an average of one shift a month, but scheduling can be flexible, based on your availability and hospice needs. Some volunteers commit to regular shifts while others have a more variable pattern of availability.

What are the benefits of being a Volunteer Carer?

• Sense of purpose, knowing you are making a positive difference to people's lives.

• Being valued and appreciated as a key part of a supportive healthcare team..

• Working in a welcoming place with other warmhearted people.

• Earning Tempo Time Credits to spend on activities both locally and across the UK.

• Travel expenses reimbursed.

• Free accommodation if participating in our residential volunteering program.

What do I need to have? 

• A compassionate and empathic nature, with a genuine desire to support and care for others. 

• An ability to interact sensitively and respectfully with patients and their families. 

• Basic understanding of the principles of care and hygiene. 

• Patience, resilience, and the ability to remain calm.

• Reliability with a sense of commitment to giving your best. 

• Willingness to take part in the training and orientation which we provide. 

• Ideally, some experience of caring – either at home or in a care setting. 

• Ideally, some experience of teamwork with people from various backgrounds.

• A permanent UK address or a visa that allows you to stay and volunteer in the UK (unfortunately we cannot sponsor visa applications).

What training and support will I be given?

Our Volunteer Carers receive comprehensive induction and training. This includes shadowing, one-to-one support, team sharing and development opportunities plus additional learning as needed. Volunteer Carers are supported by the Healthcare Support Workers’ Lead and the Lead Nurse to ensure they feel confident and capable in their role.

How do I find out more?

Contact us or drop in at one of our Coffee Mornings. These are held between 10.30 am and 12.30 pm on the last Thursday of each month and offer the chance for an informal chat and a look around - while enjoying fresh coffee and homemade cake, free of charge. Come along, we’d love to meet you!

Amazing, giving, and inspiring are a few words we would use to describe our volunteers.

Our volunteers play an integral part in the services we provide and the people we support. If you are looking for a rewarding role where you will really make a difference whilst gaining experience along the way, then join us here at Rethink Mental Illness.

About the role

We are looking for Volunteer Befrienders to support our Brent Mental Health service in the London Borough of Brent. 

As a Volunteer Befriender, you will be required to travel across Brent to meet with service users and carry out your role. Ideally, you will be able to commit a minimum of 2 hours per week to volunteering. 

You will be supported by Befriending Volunteer Coordinators who will provide regular supervision to ensure you feel confident in your role. You can read more about the benefits of volunteering on the full advert on our website.

About the service

Our Brent Mental Health service provides support to people aged 18 and above who live in the Borough of Brent, and who have a mental illness and are known to the local NHS trust, Central and North West London (CNWL).

The aim of the Befriending Service is to;

• Reduce social isolation of service users
• Increase the confidence of service users in accessing community resources independently
• Provide meaningful activities and peer support for service users 
• Help service users to live happier, healthier, independent lives
• Provide volunteering opportunities for people with mental health issues
• Reduce stigma and raise mental health awareness

What you will be doing as a Volunteer Befriender:

• Meeting with service users in locations and times which meet their needs (including evenings and weekends)
• Provide befriending support to a maximum of 2 service users at any one time
• Provide emotional support based on your own lived experience
• Support service users to access and build social and community networks and activities
• Act as a community connector to local services

What will make you a great fit for this role?

• You will have good communication skills
• You will be flexible in order to meet the needs of the service users

If you would like to express an interest in this opportunity, please complete an application as soon as possible, as the advert may close early if we receive a high level of interest.

Who are we?

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”    

It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.    

Diversity, Equity, Inclusion  

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.  

Becoming a truly anti-racist organisation  

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.  

We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds. 

Using your knowledge of the Education Sector you will build strong partnerships with schools and colleges to deliver nutrition and lifestyle based interventions that inspire children and young adults to eat more real and natural food!

What will you be doing?

In this immensely important and pivotal role within CFK you will: 

• Build a team of like-minded volunteers who have a good understanding of the education sector including how schools run, the curriculum and the most effective ways of educating and inspiring children and their families
• Lead and inspire your team to design, refine and deliver inspiring interventions
• Design and develop strategies to support the achievement of the CFK project goals
• Lead the design, delivery and implementation of interventions within school settings
• Build strong relationships with current and potential intervention sites (i.e. schools), strategic partners and other CFK Teams

What are we looking for?

About You

To be successful in this role you will have:

• Experience working with children, educators / teachers and parents in school settings 
• A clear and visible passion for improving the health and wellbeing of children through nutrition and lifestyle
• Some formal training in working with children, for example as teacher, Head Teacher, teaching assistant, educationalist, health/sport coach
• Strong management and leadership experience and skills  
• A natural ability to inspire others 
• Strong organisational skills and the ability to manage projects effectively
• Articulate written, visual and verbal communicator - fluency in English is essential 
• Experience and interest in working with authorities (ideal but not essential)

As a team of volunteers, we are ever so grateful to everyone who agrees to contribute some of their valuable time to the project. As a Team Leader we ask for a commitment of 5-6 hours per week (on average). 

All are voluntary positions with no remuneration offered other than what we hope will be a huge amount of job satisfaction and fun, working with like-minded people with a passion for making a real difference to future generations.

What difference will you make?

This is an extremely important, pivotal role within CFK. 

As the leader of the 'Schools Delivery Team' you will effectively develop and lead a team of like minded volunteers whose inspiring creativity and ideas will improve the health and happiness of children and their families, not just now but for generations to come!

Before you apply

We have a number of potential Intervention sites in the West Sussex/East Hampshire region and Greater Manchester region. It would desirable (but not essential) if you are located within one of these regions and able to travel to Intervention sites when required. 

Once you have applied, we will contact you to organise a short informal Teams Meeting with a member of our team. 

�� Trustee recruitment – health & safety & financial expertise

Organisation: Easy Housing Association (EHA) – Registered Social Landlord
Location: Remote
Type: Voluntary (reasonable expenses reimbursed)
Closing Date: 22 June 2025

Join EHA’s board of trustees – provide strategic oversight for a safer, stronger social housing future.

Easy Housing Association (EHA) is a progressive, mission-driven Registered Social Landlord (RSL), committed to delivering safe, secure, and affordable homes for those who need them most. As we continue to grow, we are strengthening our governance and seeking two experienced and strategic individuals to join our Board of Trustees. As a trustee, you will provide high-level oversight, ensuring strong leadership, regulatory compliance, and financial resilience.

We are specifically looking for trustees with senior-level expertise in one or both of the following areas:

• Health & safety within the social housing sector
• Finance and strategic oversight in the charity or housing sectors

As a trustee, you will advise, challenge, and support EHA’s leadership, helping us meet our legal obligations, protect tenant wellbeing, and maintain long-term sustainability.

��️ Trustee oversight role: health & safety (social housing focus)

We are seeking a trustee to provide strategic oversight and governance on health and safety systems across EHA. You will help ensure we meet the highest safety standards for tenants, staff, and volunteers, and remain fully compliant with housing regulations.

Key areas of expertise include:

• Interpreting and overseeing compliance with H&S laws relevant to RSLs
• Ensuring robust systems for fire, gas, asbestos, and communal area safety
• Providing risk management insight across housing stock and services
• Understanding the Regulator of Social Housing (RSH) expectations
• Reviewing inspection, audit, and incident-reporting frameworks
• Championing a strong, proactive safety culture across the organisation

Your contribution will help ensure EHA protects people and property through effective governance.

�� Trustee oversight role: finance & charity sector governance

We are also recruiting a trustee with the financial acumen to guide EHA’s strategic financial direction, ensuring transparency, accountability, and sustainability across operations.

This role suits someone with financial leadership experience in charitable housing providers, housing associations, or social enterprises.

Key responsibilities include:

• Monitoring long-term financial strategy, planning, and risk
• Understanding Charity SORP and RSL financial standards
• Overseeing reserves policy, budgeting, and funding management
• Ensuring compliance with the Charity Commission and RSH
• Supporting transparent and effective financial reporting
• Holding executive teams to account while enabling performance

Your insight will strengthen the board’s ability to govern with integrity and impact.

⏱️ Time commitment

Trustees are expected to attend monthly board meetings (approximately 2.5 hours online) and commit an additional 4 hours per month to board-related duties, including reading papers, joining sub-committees, or contributing expertise.

�� What you’ll gain

• A high-impact role in a values-led, tenant-focused RSL
• Opportunities to shape policy, compliance, and social impact
• Professional development in governance, housing, and regulation
• The fulfilment of helping improve lives through safe, secure housing

EHA is proud to be an inclusive and tenant-focused RSL. We welcome applications from individuals of all backgrounds especially those with lived experience of social housing.

Your leadership and strategic oversight can help us build homes and futures that are safe, equitable, and resilient.
By joining our Board, you will help change lives—ensuring that safe, secure, and affordable housing is not a privilege, but a right.

Join Our Board – Shape Futures, Change Lives

Could your skills or lived experience help reduce homelessness and support young people across Leicestershire?

If so, now is the time to step up.

YMCA Leicestershire is seeking new Trustees to join our dynamic Board as we drive forward our ambitious 2022–2027 Strategy. We’re tackling youth homelessness, expanding trauma-informed housing, and creating spaces where young people can belong, contribute and thrive.

We’re looking for passionate individuals who share our values of Community, Compassion and Empowerment, and who want to make a real difference.

We’re especially interested in hearing from people with (current) experience in:

• Legal
• Social Care
• Housing Development
• Or those with lived experience of homelessness

We’re also actively seeking applications from Black and Minority Ethnic (BME) individuals to better reflect the communities we serve.

Why join us?

• Help address one of the biggest social issues of our time: youth homelessness.
• Shape services that support over 100 young people in supported accommodation.
• Be part of a charity with deep local roots and national influence.
• Gain leadership experience in a high-impact, values-driven organisation.

You don’t need previous board experience — just the right mindset, commitment, and relevant knowledge. Personal or professional experience of leadership and community development is desirable.

Sound like you?

If you would like the opportunity to have an informal conservation with the CEO, please email Gemma Winters, Executive Assistant to CEO.

Together, we can create lasting change - for more information please visit our website.

Job Title: Admin Assistant                                                                               

Reports To: Department Manager 

Location: Remote 

Employment Type: Volunteer (12 hours/week for 6 months)

About the Project – “Solta o Jogo”
Solta o Jogo is a vibrant cultural competition and festival celebrating Brazilian heritage through Capoeira, music, dance, acrobatics, and a Brazilian arts & crafts fair. Hosted at Kingston University Townhouse, the event invites the community to participate in free performances, workshops, and exhibitions promoting cross-cultural understanding.

As part of this initiative, we are seeking a dedicated Admin Assistant to support the day-to-day coordination and administrative operations behind this exciting and community-driven programme.

Position Overview:
The Admin Assistant will play a vital role in supporting communication, event coordination, documentation, and volunteer tracking. This position is perfect for someone looking to gain hands-on experience in nonprofit administration, event logistics, and team coordination. The role offers flexibility, skill development opportunities, and the chance to make a meaningful impact within the community.

Key Responsibilities:

Event Coordination Support

• Schedule and manage logistics for project events, workshops, and community showcases.

• Track bookings, rehearsals, and venue use to ensure a smooth timeline.

• Support RSVP management and communication for performances and activities.

Data & Documentation Management

• Maintain and organise project records such as attendance sheets, registration forms, and feedback.

• Ensure digital files are properly stored and accessible for all team members.

• Assist in compiling reports and summaries post-events.

Communication & Liaison

• Serve as a contact point for public and internal queries related to the project.

• Help coordinate communication between departments involved in the project (HR, Marketing, PR, Finance).

• Communicate with facilitators, artists, and partners to confirm details and provide logistical support.

Resource & Inventory Support

• Track inventory of promotional and event materials.

• Assist in coordinating procurement and delivery of materials for activities and performances.

Volunteer Coordination

• Monitor onboarding progress of volunteers engaged in Solta o Jogo.

• Assist with preparing and maintaining volunteer schedules.

• Provide administrative support during volunteer briefings and training.

General Administrative Duties

• Take meeting minutes and circulate action items.

• Help draft internal updates, task lists, and team reminders.

• Provide general clerical support as needed.

Required Qualifications:

Education:
No specific degree required, but experience in administration, event coordination, or office support is desirable.

Skills & Attributes:

• Excellent organisational and time-management skills.

• Proficiency in Microsoft Office (especially Word and Excel).

• Strong verbal and written communication skills.

• Attention to detail and ability to multitask efficiently.

• Friendly, professional, and proactive attitude.

• Ability to work independently as well as collaboratively with remote teams.

Benefits:

• Gain practical experience in nonprofit administration and cultural event coordination.

• Work flexibly with a remote, supportive team.

• Contribute to a vibrant, meaningful community project.

• Receive mentoring and transferable skill development.

• Local travel reimbursement for any in-person events or meetings (if applicable).

Equality Statement:

Quilombo UK is committed to fostering an inclusive and diverse environment. We promote equal opportunities in line with the Equality Act 2010. Discrimination of any kind will not be tolerated, and we welcome applications from individuals of all backgrounds.

Getting the right support at the right time can make a world of difference.

In the challenging times following a terminal diagnosis or the death of a loved one, the Hospice has a range of support available. The Man Shed provides an alternative to formal support, enabling ‘Shedders’ to spend time with others in similar situations while engaging in a purposeful activity, learning new skills and enjoying friendship and support along the way. The primary aim of the Man Shed is to be a place to talk with others about anything and everything. Volunteers also help ‘Shedders’ to plan and safely work on their DIY projects, and make sure sessions run smoothly. 

We’re looking for Man Shed Session Leader Volunteers for all sessions but especially Mondays and Thursdays. This is a weekly commitment of 6 hours per week, you will commit to 2 sessions on 1 day per week. Sessions take place from 10.30am-12.30pm and 1.30-3.30pm, with some time required to set up and leave the workshop tidy afterwards.

You’ll enjoy helping and teaching other users, be comfortable supervising the safe use of equipment, and offer a listening ear to the attendees.

Full training and support will be provided. You must be able to attend equipment training day.

If you’re motivated by the idea of joining a community where your time will make a difference to those who have experienced bereavement, we’d like to hear from you!

Children of Voices is a hugely respected charitable organisation helping to improve the lives of young people and their families through genuine care, love, and support.  

We are currently seeking a volunteer Personal Assistant/Office Manager. This role is ideal for an individual with experience as a P.A./Manager looking to work within the charity sector. 

Responsibilities typically include: 

• Acting as a first point of contact for enquiries: (email/calendar management and phone calls, managing diaries 

• Typing, compiling, and preparing reports, presentations, and correspondence. 

• Miscellaneous tasks to support the CEO which will vary according to projects and tasks but could include fundraising, event planning, social media, community outreach, press & PR. 

• Managing databases and filing systems. 

• Implementing and maintaining procedures/policies & administrative systems 

• Forming a relationship with our clients as they are part of the community. 

Essential skills for this role are: 

• Organisation skills: The ability to prioritise tasks, manage time, and keep track of deadlines is crucial.  

• Communication skills: should be able to communicate effectively in writing. 

• Attention to detail: the ability to pick up on small details can prevent costly mistakes from occurring. 

• Problem-solving skills: the ability to identify and resolve problems quickly and efficiently.  

This is an exciting opportunity to contribute to a worthy cause. The organisation has a warm and friendly atmosphere and will be extremely rewarding for the candidate. 

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

From elderly moggies to energic kittens, every day across the UK cats and kittens are in need of a temporary place to stay, and lots of love and TLC! We need more fosterers like you to provide a safe, temporary haven for cats and kittens and provide them with everything they need before they get their chance to land on their four paws and make a house a home.

You can expect us to 

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Ensure you have all you need in place to foster the cat(s) in your care, for example equipment and food
• Cover all your foster cats’ expenses and agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

A bit more information about this role and the team

The branch need indoor fosterers so any applicants would need to have a suitable spare room available.

What we need from you 

• A stable, safe and compassionate environment in your home.
• Enrich the cats’ experience in care including play, exercise and appropriate handling/interaction
• A willingness to complete some training in order to provide high standards of cat welfare
• Introduce cats to prospective adopters so they can find their forever home
• You can find out more about being a Fosterer on our website

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

Without the passionate and committed teams of volunteers across Cats Protection we wouldn’t be able to help the thousands of cats and kittens each year that rely on us for help. The purpose of this role is to support the organisation with communications and administration at a local level. You’ll play an active part in the branch committee and support the branch with record keeping and planning, thus enabling more cats to be helped.

You expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

• Disseminating relevant organisation-wide information and updates to the branch volunteers
• Supporting engagement and communication between the branch and wider organisation
• Drafting committee meeting agendas and taking and sharing meeting minutes
• Supporting the efficient running of the branch by ensuring administration processes are carried out effectively
• Supporting the administration and update of the branch annual plan 
• Sign-posting queries from members of the public
• Keeping branch records and information up to date and secure, using Cats Protection systems – training will be provided

Administration and Office Support Volunteer 

Team: The Fundraising Team  

Location: Woodhouse Square, Leeds, LS3 1AD  

Time commitment: 1 day a week

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About Candlelighters 

Candlelighters provides financial, emotional and practical support to families affected by childhood cancer in Yorkshire. We support around 150 new families each year and our work ensures the whole family unit is supported in these extraordinary circumstances. 

We support children and their families from diagnosis and throughout their journey, including providing  financial support, practical help in hospital, much needed breaks, as well as emotional and well-being support at our Family Support Centre (The Square) and Family Support Bus.

Purpose of the Role and Key Activities 

Candlelighters needs to fundraise £2million every year to continue providing services to families. The Administration and Office Support Volunteer provides crucial administrative and office support to the Fundraising Team and is central to helping the team raise the money we need to continue supporting children and families affected by childhood cancer in Yorkshire.

Activities vary, but may include 

• Responding to enquiries from supporters via telephone and e-mail

• Providing administrative support and helping to prepare resources, merchandise and equipment for events 

• Taking leadership over the Candlelighters Ebay page. Adding merchandise to sell, liaising with any queries and fulfilling any orders 

• Answering the phone, transferring calls and taking messages 

• Updating the supporter database 

• Writing thank you letters and sending certificates 

• Processing large mailings (including mail merge) and dealing with any returns 

• Franking letters and parcels 

• Arranging courier companies for large deliveries

• Filing (paper and electronic)

• Providing administrative support for events 

• Assisting the Fundraising Team with other tasks and activities as required 

• Send out Merchandise to our fundraisers/Challenge events participants (Running tops, T-Shirts, FR Materials) 

• Research – future challenge events/mailing contacts 

• Preparing Collection Tins/Buckets for use by fundraisers 

• Making up Goody Bags for events 

• Adhering to Candlelighters’ policies and procedures.

Volunteer Requirements 

We are looking for volunteers who 

• Have strong administrative skills 

• Have experience of working in an office environment 

• Have strong IT skills, including the ability to use Microsoft Word, Outlook and Excel 

• Have excellent interpersonal and communication skills 

• Have experience of communicating in a professional capacity via telephone, email and in person.

• Are friendly and approachable, whilst also able to maintain professional boundaries 

• Have strong attention to detail

• Are able to work well as part of a team 

• Are able to work independently and use own initiative 

• Are able to lift and carry boxes, equipment and resources

• Are able to climb multiple flights of stairs 

• Are able to follow Candlelighter’s policies and procedures. 

We recognise that family members accessing Candlelighters’ services may wish to volunteer with Candlelighters. However, this particular role is not suitable for family members receiving support from Candlelighters. This is to ensure they are given the best possible care and support without any potential conflict of interest. Other volunteering opportunities can be found on our website.

Support and Benefits 

You will receive: 

• Thorough induction & training to give you the confidence to perform your role well and to the best of your ability 

• Opportunity to develop new and existing skills to help you beyond your involvement with Candlelighters 

• Ongoing support from the Fundraising and HR teams 

• The opportunity to meet lots of new, friendly people 

• The opportunity to expose yourself to new experiences 

• Certain expenses to be reimbursed as agreed with your Volunteer Supervisor, in accordance with our Expenses policy 

• Regular reviews with your Volunteer Supervisor to help you develop in your role 

• Satisfaction in knowing you are making a valuable contribution to supporting children and families affected by childhood cancer 

• We can be a reference once you’ve volunteered for three months 

• Access to the MINDFUL EMPLOYER+ 24/7 mental health hotline 

• Charity Worker Discount card 

• Access to The Company Shop 

 Successful applicants will be invited to attend an interview.

Thankyou