About Stoll

Stoll is the leading provider of supported housing for those Veterans who require additional support to live independently due to homelessness, disability or a variety of barriers.  Established by theatrical impresario Sir Oswald Stoll in 1916, Stoll was founded to provide affordable homes for disabled Servicemen and their families injured in World War I. Stoll is a Housing Association and a registered charity and has grown and developed considerably since these early days and those leaving the Armed Forces face a whole host of new challenges. Stoll offers a wide range of services to those battling some of the major issues affecting those coming out of the Armed Forces. We want all Veterans to lead the fulfilling lives that they deserve.

About the role

We are looking for a volunteer to support Stoll’s governance through their significant experience and credibility in the following specialised areas:

• Information technology project management
• Data Security
• Customer relationship management
• Communications technology
• Information technology regulatory frameworks.

This volunteer position involves attending four annual meetings of the Finance and Human Resources Committee (FHRC). These are usually held on week days (Thursdays and Fridays).  You will also provide support to the Chair of the FHRC and work with the other Members of the Committee and the Stoll Executive to review policies and procedures and advise on Stoll’s IT strategy and practice.  You may also be asked to advise on specific operational matters as and when required.

Committee Membership is the conduit to Trustee Board Membership dependent on the skills needed on the Board.

Expenses are paid and training is provided to support the role according to need.

About you

With experience of operating at a high level in IT or data, you will be able to advise and assist the charity on the issues brought to the Finance and Human Resources Committee and the Board of Trustees

Technology qualifications are desirable. Previous experience of the military, housing issues  or charities is not essential.

Retail Volunteer Opportunities

Bristol Clifton

Our shops raise vital funds for our fight against homelessness and bad housing - and they’re powered by our volunteers!

We’re really pleased that some of our shops are re-opening with social distancing and other safety measures in place. 

We're looking for people to support us in a variety of ways; sorting stock, serving customers, creating fantastic window displays – the list is endless! You might be an admin whizz or a digital enthusiast who can help drive footfall through social media. We’ve got all sorts of opportunities for you to join us.

Suggested Involvement:  It’s up to you! We have volunteers who support for one hour a week and others who are with us 5 days a week.

Supervised by: Community Shop Manager/Assistant Manager

Why get involved with Shelter?: Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. We campaign to make sure that one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Skills and experiences required: Some experience of working in retail would be beneficial but not essential as full training provided. What’s really important to us is that you want to be part of our team.

We ask for a willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, confidentiality and data protection.

Induction, learning and development: To enable you to take part in this opportunity Shelter will:

• Provide you with a Volunteer Handbook and all relevant Policies/Procedures
• Provide learning: including, Health & Safety, Data Protection and Safeguarding
• Provide an on the job induction
• Pay out-of-pocket expenses in line with Shelter’s volunteer expenses policy

Benefits of volunteering with Shelter:

• Supporting Shelter in our fight against bad housing and homelessness
• Gain valuable work experience
• Be part of a great team
• Build your confidence and develop transferable skills
• Enhances your CV

Next Steps: Please complete an application form online. We’ll then get in touch to arrange an interview.

Please note, you will be asked to declare any unspent convictions. Additionally, if the role you’re applying for is designated as one of our regulated roles we will require you to undertake a basic Criminal Record Check. Having a criminal record does not mean that you can’t volunteer with us. It may limit the different ways that you can get involved. 

This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role profile does not form part of any contract of employment.

Retail Volunteer Opportunities

Bristol Promenade

Our shops raise vital funds for our fight against homelessness and bad housing - and they’re powered by our volunteers!

We’re really pleased that some of our shops are re-opening with social distancing and other safety measures in place. 

We're looking for people to support us in a variety of ways; sorting stock, serving customers, creating fantastic window displays – the list is endless! You might be an admin whizz or a digital enthusiast who can help drive footfall through social media. We’ve got all sorts of opportunities for you to join us.

Suggested Involvement:  It’s up to you! We have volunteers who support for one hour a week and others who are with us 5 days a week.

Supervised by: Community Shop Manager/Assistant Manager

Why get involved with Shelter?: Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. We campaign to make sure that one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Skills and experiences required: Some experience of working in retail would be beneficial but not essential as full training provided. What’s really important to us is that you want to be part of our team.

We ask for a willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, confidentiality and data protection.

Induction, learning and development: To enable you to take part in this opportunity Shelter will:

• Provide you with a Volunteer Handbook and all relevant Policies/Procedures
• Provide learning: including, Health & Safety, Data Protection and Safeguarding
• Provide an on the job induction
• Pay out-of-pocket expenses in line with Shelter’s volunteer expenses policy

Benefits of volunteering with Shelter:

• Supporting Shelter in our fight against bad housing and homelessness
• Gain valuable work experience
• Be part of a great team
• Build your confidence and develop transferable skills
• Enhances your CV

Next Steps: Please complete an application form online. We’ll then get in touch to arrange an interview.

Please note, you will be asked to declare any unspent convictions. Additionally, if the role you’re applying for is designated as one of our regulated roles we will require you to undertake a basic Criminal Record Check. Having a criminal record does not mean that you can’t volunteer with us. It may limit the different ways that you can get involved. 

This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role profile does not form part of any contract of employment.

Retail Volunteer Opportunities

Faversham, Kent

Our shops raise vital funds for our fight against homelessness and bad housing - and they’re powered by our volunteers!

We’re really pleased that some of our shops are re-opening with social distancing and other safety measures in place. 

We're looking for people to support us in a variety of ways; sorting stock, serving customers, creating fantastic window displays – the list is endless! You might be an admin whizz or a digital enthusiast who can help drive footfall through social media. We’ve got all sorts of opportunities for you to join us.

Suggested Involvement:  It’s up to you! We have volunteers who support for one hour a week and others who are with us 5 days a week.

Supervised by: Community Shop Manager/Assistant Manager

Why get involved with Shelter?: Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. We campaign to make sure that one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Skills and experiences required: Some experience of working in retail would be beneficial but not essential as full training provided. What’s really important to us is that you want to be part of our team.

We ask for a willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, confidentiality and data protection.

Induction, learning and development: To enable you to take part in this opportunity Shelter will:

• Provide you with a Volunteer Handbook and all relevant Policies/Procedures
• Provide learning: including, Health & Safety, Data Protection and Safeguarding
• Provide an on the job induction
• Pay out-of-pocket expenses in line with Shelter’s volunteer expenses policy

Benefits of volunteering with Shelter:

• Supporting Shelter in our fight against bad housing and homelessness
• Gain valuable work experience
• Be part of a great team
• Build your confidence and develop transferable skills
• Enhances your CV

Next Steps: Please complete an application form online. We’ll then get in touch to arrange an interview.

Please note, you will be asked to declare any unspent convictions. Additionally, if the role you’re applying for is designated as one of our regulated roles we will require you to undertake a basic Criminal Record Check. Having a criminal record does not mean that you can’t volunteer with us. It may limit the different ways that you can get involved. 

This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role profile does not form part of any contract of employment.

Retail Volunteer Opportunities

Westgate-on-Sea

Our shops raise vital funds for our fight against homelessness and bad housing - and they’re powered by our volunteers!

We’re really pleased that some of our shops are re-opening with social distancing and other safety measures in place. 

We're looking for people to support us in a variety of ways; sorting stock, serving customers, creating fantastic window displays – the list is endless! You might be an admin whizz or a digital enthusiast who can help drive footfall through social media. We’ve got all sorts of opportunities for you to join us.

Suggested Involvement:  It’s up to you! We have volunteers who support for one hour a week and others who are with us 5 days a week.

Supervised by: Community Shop Manager/Assistant Manager

Why get involved with Shelter?: Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. We campaign to make sure that one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Skills and experiences required: Some experience of working in retail would be beneficial but not essential as full training provided. What’s really important to us is that you want to be part of our team.

We ask for a willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, confidentiality and data protection.

Induction, learning and development: To enable you to take part in this opportunity Shelter will:

• Provide you with a Volunteer Handbook and all relevant Policies/Procedures
• Provide learning: including, Health & Safety, Data Protection and Safeguarding
• Provide an on the job induction
• Pay out-of-pocket expenses in line with Shelter’s volunteer expenses policy

Benefits of volunteering with Shelter:

• Supporting Shelter in our fight against bad housing and homelessness
• Gain valuable work experience
• Be part of a great team
• Build your confidence and develop transferable skills
• Enhances your CV

Next Steps: Please complete an application form online. We’ll then get in touch to arrange an interview.

Please note, you will be asked to declare any unspent convictions. Additionally, if the role you’re applying for is designated as one of our regulated roles we will require you to undertake a basic Criminal Record Check. Having a criminal record does not mean that you can’t volunteer with us. It may limit the different ways that you can get involved. 

This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role profile does not form part of any contract of employment.

Retail Volunteer Opportunities

Wallasey, Merseyside

Our shops raise vital funds for our fight against homelessness and bad housing - and they’re powered by our volunteers!

We’re really pleased that some of our shops are re-opening with social distancing and other safety measures in place. 

We're looking for people to support us in a variety of ways; sorting stock, serving customers, creating fantastic window displays – the list is endless! You might be an admin whizz or a digital enthusiast who can help drive footfall through social media. We’ve got all sorts of opportunities for you to join us.

Suggested Involvement:  It’s up to you! We have volunteers who support for one hour a week and others who are with us 5 days a week.

Supervised by: Community Shop Manager/Assistant Manager

Why get involved with Shelter?: Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. We campaign to make sure that one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Skills and experiences required: Some experience of working in retail would be beneficial but not essential as full training provided. What’s really important to us is that you want to be part of our team.

We ask for a willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, confidentiality and data protection.

Induction, learning and development: To enable you to take part in this opportunity Shelter will:

• Provide you with a Volunteer Handbook and all relevant Policies/Procedures
• Provide learning: including, Health & Safety, Data Protection and Safeguarding
• Provide an on the job induction
• Pay out-of-pocket expenses in line with Shelter’s volunteer expenses policy

Benefits of volunteering with Shelter:

• Supporting Shelter in our fight against bad housing and homelessness
• Gain valuable work experience
• Be part of a great team
• Build your confidence and develop transferable skills
• Enhances your CV

Next Steps: Please complete an application form online. We’ll then get in touch to arrange an interview.

Please note, you will be asked to declare any unspent convictions. Additionally, if the role you’re applying for is designated as one of our regulated roles we will require you to undertake a basic Criminal Record Check. Having a criminal record does not mean that you can’t volunteer with us. It may limit the different ways that you can get involved. 

This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role profile does not form part of any contract of employment.

Retail Volunteer Opportunities

Prestatyn

Our shops raise vital funds for our fight against homelessness and bad housing - and they’re powered by our volunteers!

We’re really pleased that some of our shops are re-opening with social distancing and other safety measures in place. 

We're looking for people to support us in a variety of ways; sorting stock, serving customers, creating fantastic window displays – the list is endless! You might be an admin whizz or a digital enthusiast who can help drive footfall through social media. We’ve got all sorts of opportunities for you to join us.

Suggested Involvement:  It’s up to you! We have volunteers who support for one hour a week and others who are with us 5 days a week.

Supervised by: Community Shop Manager/Assistant Manager

Why get involved with Shelter?: Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. We campaign to make sure that one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Skills and experiences required: Some experience of working in retail would be beneficial but not essential as full training provided. What’s really important to us is that you want to be part of our team.

We ask for a willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, confidentiality and data protection.

Induction, learning and development: To enable you to take part in this opportunity Shelter will:

• Provide you with a Volunteer Handbook and all relevant Policies/Procedures
• Provide learning: including, Health & Safety, Data Protection and Safeguarding
• Provide an on the job induction
• Pay out-of-pocket expenses in line with Shelter’s volunteer expenses policy

Benefits of volunteering with Shelter:

• Supporting Shelter in our fight against bad housing and homelessness
• Gain valuable work experience
• Be part of a great team
• Build your confidence and develop transferable skills
• Enhances your CV

Next Steps: Please complete an application form online. We’ll then get in touch to arrange an interview.

Please note, you will be asked to declare any unspent convictions. Additionally, if the role you’re applying for is designated as one of our regulated roles we will require you to undertake a basic Criminal Record Check. Having a criminal record does not mean that you can’t volunteer with us. It may limit the different ways that you can get involved. 

This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role profile does not form part of any contract of employment.

Retail Volunteer Opportunities

Wrexham

Our shops raise vital funds for our fight against homelessness and bad housing - and they’re powered by our volunteers!

We’re really pleased that some of our shops are re-opening with social distancing and other safety measures in place. 

We're looking for people to support us in a variety of ways; sorting stock, serving customers, creating fantastic window displays – the list is endless! You might be an admin whizz or a digital enthusiast who can help drive footfall through social media. We’ve got all sorts of opportunities for you to join us.

Suggested Involvement:  It’s up to you! We have volunteers who support for one hour a week and others who are with us 5 days a week.

Supervised by: Community Shop Manager/Assistant Manager

Why get involved with Shelter?: Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. We campaign to make sure that one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Skills and experiences required: Some experience of working in retail would be beneficial but not essential as full training provided. What’s really important to us is that you want to be part of our team.

We ask for a willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, confidentiality and data protection.

Induction, learning and development: To enable you to take part in this opportunity Shelter will:

• Provide you with a Volunteer Handbook and all relevant Policies/Procedures
• Provide learning: including, Health & Safety, Data Protection and Safeguarding
• Provide an on the job induction
• Pay out-of-pocket expenses in line with Shelter’s volunteer expenses policy

Benefits of volunteering with Shelter:

• Supporting Shelter in our fight against bad housing and homelessness
• Gain valuable work experience
• Be part of a great team
• Build your confidence and develop transferable skills
• Enhances your CV

Next Steps: Please complete an application form online. We’ll then get in touch to arrange an interview.

Please note, you will be asked to declare any unspent convictions. Additionally, if the role you’re applying for is designated as one of our regulated roles we will require you to undertake a basic Criminal Record Check. Having a criminal record does not mean that you can’t volunteer with us. It may limit the different ways that you can get involved. 

This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role profile does not form part of any contract of employment.

Retail Volunteer Opportunities

West Browich

Our shops raise vital funds for our fight against homelessness and bad housing - and they’re powered by our volunteers!

We’re really pleased that some of our shops are re-opening with social distancing and other safety measures in place. 

We're looking for people to support us in a variety of ways; sorting stock, serving customers, creating fantastic window displays – the list is endless! You might be an admin whizz or a digital enthusiast who can help drive footfall through social media. We’ve got all sorts of opportunities for you to join us.

Suggested Involvement:  It’s up to you! We have volunteers who support for one hour a week and others who are with us 5 days a week.

Supervised by: Community Shop Manager/Assistant Manager

Why get involved with Shelter?: Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. We campaign to make sure that one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Skills and experiences required: Some experience of working in retail would be beneficial but not essential as full training provided. What’s really important to us is that you want to be part of our team.

We ask for a willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, confidentiality and data protection.

Induction, learning and development: To enable you to take part in this opportunity Shelter will:

• Provide you with a Volunteer Handbook and all relevant Policies/Procedures
• Provide learning: including, Health & Safety, Data Protection and Safeguarding
• Provide an on the job induction
• Pay out-of-pocket expenses in line with Shelter’s volunteer expenses policy

Benefits of volunteering with Shelter:

• Supporting Shelter in our fight against bad housing and homelessness
• Gain valuable work experience
• Be part of a great team
• Build your confidence and develop transferable skills
• Enhances your CV

Next Steps: Please complete an application form online. We’ll then get in touch to arrange an interview.

Please note, you will be asked to declare any unspent convictions. Additionally, if the role you’re applying for is designated as one of our regulated roles we will require you to undertake a basic Criminal Record Check. Having a criminal record does not mean that you can’t volunteer with us. It may limit the different ways that you can get involved. 

This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role profile does not form part of any contract of employment.

Retail Volunteer Opportunities

Streatham, London

Our shops raise vital funds for our fight against homelessness and bad housing - and they’re powered by our volunteers!

We’re really pleased that some of our shops are re-opening with social distancing and other safety measures in place. 

We're looking for people to support us in a variety of ways; sorting stock, serving customers, creating fantastic window displays – the list is endless! You might be an admin whizz or a digital enthusiast who can help drive footfall through social media. We’ve got all sorts of opportunities for you to join us.

Suggested Involvement:  It’s up to you! We have volunteers who support for one hour a week and others who are with us 5 days a week.

Supervised by: Community Shop Manager/Assistant Manager

Why get involved with Shelter?: Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. We campaign to make sure that one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Skills and experiences required: Some experience of working in retail would be beneficial but not essential as full training provided. What’s really important to us is that you want to be part of our team.

We ask for a willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, confidentiality and data protection.

Induction, learning and development: To enable you to take part in this opportunity Shelter will:

• Provide you with a Volunteer Handbook and all relevant Policies/Procedures
• Provide learning: including, Health & Safety, Data Protection and Safeguarding
• Provide an on the job induction
• Pay out-of-pocket expenses in line with Shelter’s volunteer expenses policy

Benefits of volunteering with Shelter:

• Supporting Shelter in our fight against bad housing and homelessness
• Gain valuable work experience
• Be part of a great team
• Build your confidence and develop transferable skills
• Enhances your CV

Next Steps: Please complete an application form online. We’ll then get in touch to arrange an interview.

Please note, you will be asked to declare any unspent convictions. Additionally, if the role you’re applying for is designated as one of our regulated roles we will require you to undertake a basic Criminal Record Check. Having a criminal record does not mean that you can’t volunteer with us. It may limit the different ways that you can get involved. 

This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role profile does not form part of any contract of employment.

Retail Volunteer Opportunities

Clapham Junction London

Our shops raise vital funds for our fight against homelessness and bad housing - and they’re powered by our volunteers!

We’re really pleased that some of our shops are re-opening with social distancing and other safety measures in place. 

We're looking for people to support us in a variety of ways; sorting stock, serving customers, creating fantastic window displays – the list is endless! You might be an admin whizz or a digital enthusiast who can help drive footfall through social media. We’ve got all sorts of opportunities for you to join us.

Suggested Involvement:  It’s up to you! We have volunteers who support for one hour a week and others who are with us 5 days a week.

Supervised by: Community Shop Manager/Assistant Manager

Why get involved with Shelter?: Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. We campaign to make sure that one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Skills and experiences required: Some experience of working in retail would be beneficial but not essential as full training provided. What’s really important to us is that you want to be part of our team.

We ask for a willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, confidentiality and data protection.

Induction, learning and development: To enable you to take part in this opportunity Shelter will:

• Provide you with a Volunteer Handbook and all relevant Policies/Procedures
• Provide learning: including, Health & Safety, Data Protection and Safeguarding
• Provide an on the job induction
• Pay out-of-pocket expenses in line with Shelter’s volunteer expenses policy

Benefits of volunteering with Shelter:

• Supporting Shelter in our fight against bad housing and homelessness
• Gain valuable work experience
• Be part of a great team
• Build your confidence and develop transferable skills
• Enhances your CV

Next Steps: Please complete an application form online. We’ll then get in touch to arrange an interview.

Please note, you will be asked to declare any unspent convictions. Additionally, if the role you’re applying for is designated as one of our regulated roles we will require you to undertake a basic Criminal Record Check. Having a criminal record does not mean that you can’t volunteer with us. It may limit the different ways that you can get involved. 

This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role profile does not form part of any contract of employment.

CAYSH exists to provide safe homes and better futures for vulnerable young people. A registered charity operating since 1981, we provide advice and support services to young people, aged 16-25, facing homelessness.

Safeguarding Lead Trustee Appointment

Are you passionate in helping young people acheive their hopes and dreams and want to give something back to your community?

Young people are the future and CAYSH is proud to work with many of them accross South London. To help us deliver our important work, we are looking for candidates with experience of managing safeguarding, either in the statutory or charitable sector, with a keen interest in promoting the welfare of young people.

The Board of Trustees

Our Trustees make an active and positive contribution to the business. The Board has ultimate responsibility for all the activities of the Charity and for ensuring that we deliver good outcomes for our beneficiaries. Currently there are 11 Trustees from a variety of backgrounds.

What is needed?

Successful Boards are made up of people with a common goal, who bring a wide range of skills, knowledge and experience to the organisation. This, together with people who want to make a difference to the lives of young people in the local community, is exactly who we need. If you have experience in Safeguarding and can commit to attending evening meetings and events, we want to hear from you.

What is the commitment?

To support the decision making at CAYSH, you will be expected to attend an average of 12 meetings a year including Board, Committee meetings, Trustee away days and other events, e.g. AGM. Meetings generally take place at our offices in Croydon and held after business hours.

We are a seeking a part time bookkeeper to join is this small but growing charity.

You must be experienced and able to to work on your own initiative. You must be confident in Sales ledger, purchase ledger and bak reconciliation.

Accounting sofware knowledge is needed as well as being proficient in excel spreadsheets

Trainee Volunteer Advisor

Be part of a service that makes an impact. Ashford Borough Citizens Advice are recruiting for a Trainee Volunteer Adviser.

We are a respected independent charity which makes a difference to people’s lives delivering high quality advice to the community. We give people the knowledge and confidence they need to find their way forward – whoever they are, and whatever their problem.

The purpose of this unpaid part time role (most advisers work two half days/week) is to deliver high quality advice to clients by a multi-channel delivery model (face to face, website, telephone and partner referrals) and provide some administrative support to projects within Ashford Borough Citizens Advice.

Benefits

• Acquire skills through full training
• Work that makes a positive impact
• Town centre location with good transport links
• Positive working environment
• Free Tea, Coffee and biscuits Travel expenses up to 10miles

Career development

This is a developmental role offering training and experience which may lead to career development within our advice centres.

Full training will be given in our offices in Ashford.

Day to Day

• Deliver high quality advice to clients via a multi-channel delivery model
• Maintain accurate case records, for the purpose of continuity of case work, information retrieval & statistical monitoring
• Complete relevant administrative and support duties as required to ensure the smooth running of Ashford Borough Citizens Advice and its projects

Personal Qualities

• Can work in a fast-paced environment,
• Has a willingness to embrace change as this part of our service is constantly being reviewed to ensure efficiency and effectiveness
• Has the ability to work positively with partners and teams across the service
• Demonstrates ability to use initiative and problem-solving skills.
• When trained will be able to work with limited supervision
• Has a flexible disposition and a “can to do” attitude
• Has good IT skills

Full technical training will be provided. You will need a working knowledge of computers for case recording, strong customer service skills are essential.