Volunteer roles

Barnet SASS is a community IDVA service, looking for someone to support us in facilitating events and involving those we support in all we do. You will be contacting service users to gather feedback, share information and opportunities to get involved. You will also take a role in organising events for those we support such as coffee mornings, drop-in sessions, and focus groups. There will also be the opportunity to engage with local organisations to build relationships.

You will receive training and experience in organising events, using a case management system, safeguarding, and talking to survivors. You will be part of an inclusive and dynamic team and have opportunities to shadow different roles to develop knowledge and skills. This is a great role if you are interested in joining the sector or working with survivors of domestic abuse.

Organisation: Children with Voices
Location: Remote
Hours: 2-3 days per week, flexible
Duration: Minimum 6 months commitment (flexible)
Type: Voluntary

About Us

Children with Voices is grassroots, community-led organisation based in London, working to support children, young people, and families through health, education, sustainability, and youth leadership initiatives. We believe in empowering the next generation with opportunities to grow, develop skills, and make a positive impact in their communities.

Role Summary

We are seeking a proactive and organised Volunteer HR Assistant to support our small but dynamic HR function. This is a fantastic opportunity for someone looking to gain hands-on experience in Human Resources within the charity or community sector. You will assist with a range of HR administrative tasks and contribute to creating a positive and supportive environment for our staff and volunteers.

Key Responsibilities

· Assist in maintaining and updating employee and volunteer records

· Support with recruitment admin (e.g. posting roles, shortlisting applications)

· Help prepare onboarding materials and assist with volunteer inductions

· Support internal communication and staff/volunteer engagement initiatives

· Maintain digital filing systems and HR spreadsheets

· Take notes during HR team meetings when required

· Assist in creating or updating HR policy documents or handbooks

· Ensure confidentiality and compliance with GDPR in all administrative work

· Carry out general admin duties as needed and support ad-hoc HR projects

Essential:

· Aged 18 or over with the right to volunteer in the UK

· Strong written and verbal communication skills

· Able to handle sensitive and confidential information with professionalism and discretion

· Good organisational skills and attention to detail

· Ability to manage sensitive information confidentially

· Comfortable using Microsoft Office and Teams

· Willingness to learn and take initiative

· Ability to work independently and as part of a team

· Respectful of safeguarding, GDPR, and equality & diversity policies

Requirement

· Studying or recently completed a qualification in:

o Human Resources

o Business Administration

o Psychology or a related field

· Have Previously worked as a HR Assistant or Administrative Assistant in experience (voluntary or paid)

· Familiarity with HR systems

What You Will Gain

· Practical experience in day-to-day HR operations

· Insight into charity governance, recruitment, and volunteer management

· Mentoring and support from experienced professionals

· Opportunity to develop key transferable skills

· Involvement in a supportive and passionate team making a real difference

How to Apply

If you're interested in applying for this volunteer role, please send your CV and a brief statement outlining your interest.

Apollo Music Projects is looking for a Trustee to join our Board of Trustees. Apollo Music Projects brings the magic of live classical music to children who might not otherwise experience it. We work with primary and special schools to transform children’s lives through music, promoting wellbeing, self-confidence and creativity. We aim to make classical music accessible and relevant to all children regardless of their prior knowledge, experience or background. 

We prioritise partnerships with schools from disadvantaged parts of North and East London and ensure our programme engages the entire year group rather than a select group of children. All of our sessions are interactive with full involvement from the children.

More than 18,000 children have benefited from our programme since we started in Hackney in 2004 and we are poised to partner with an even greater number of schools this year.

This is a wonderful opportunity to join the board of a dynamic and successful organisation.

“Apollo is a national treasure" – Sir Simon Rattle

The role requires a strong understanding of charity governance. Prior board experience is desirable, ideally in the Arts or Education sectors.

The charity has a strong executive team of a CEO/Founder and four part-time staff, who are delegated by the board to run the charity’s operations and are supported by the trustees.

The Board of Trustees takes on the ultimate legal and financial responsibility for all the activities of the organisation. They maintain an overview of policy and strategic direction rather than being involved in day-to-day operations. 

We are looking for someone with:

• A clear understanding of and commitment to the values and objectives of Apollo Music Projects
• The ability to work effectively as a member of a team whilst contributing an independent perspective
• Understanding and acceptance of the legal duties, responsibilities and liabilities of trusteeship as well of the respective roles of the chair, trustees and executive management. 
• Financial experience, particularly in the areas of accounting and budgeting. This is desirable rather than essential in a potential candidate.
• Experience in Education. This is desirable rather than essential in a potential candidate.

General responsibilities will include:

• Providing guidance and oversight to ensure that Apollo Music Projects develops the structure and financial sustainability to deliver on its objectives.
• Participating in approving strategy and evaluating performance.
• Acing as ambassador for Apollo Music Projects.
• Ensuring that Apollo Music Projects complies with charity law. 

The Trustee will be expected to attend four Trustee meetings each year, held in London, and to attend occasional events, workshops and concerts

Candidates will be interviewed by a small panel, and should expect more than one form of interview, both online and in person.

Apollo Music Projects is keen to ensure that the Board is representative of the community we serve and particularly welcomes applications from candidates of diverse backgrounds.

The role will remain open until we have found the right candidate. 

Apollo Music Projects is looking for a Chair to join and lead our Board of Trustees. Apollo Music Projects brings the magic of live classical music to children who might not otherwise experience it. We work with primary and special schools to transform children’s lives through music, promoting wellbeing, self-confidence and creativity. We aim to make classical music accessible and relevant to all children regardless of their prior knowledge, experience or background. 

We prioritise partnerships with schools from disadvantaged parts of North and East London and ensure our programme engages the entire year group rather than a select group of children. All of our sessions are interactive with full involvement from the children. 

More than 18,000 children have benefited from our programme since we started in Hackney in 2004 and we are poised to partner with an even greater number of schools this year.

This is a wonderful opportunity to join the board of a dynamic and successful organisation.

“Apollo is a national treasure" – Sir Simon Rattle

The role requires a strong understanding of charity governance, and how good governance works in practice, particularly in building a positive and constructive Chair/CEO relationship.Prior board experience is desirable, ideally in the Arts or Education sectors.

The charity has a strong executive team of a CEO/Founder and four part-time staff, who are delegated by the board to run the charity’s operations and are supported by the trustees.

The Board of Trustees takes on the ultimate legal and financial responsibility for all the activities of the organisation. They maintain an overview of policy and strategic direction rather than being involved in day-to-day operations. 

This is an amazing opportunity to work with a fantastic Trustee and staff team to help to lead a truly member-led, mission focused small charity, making a real difference to adoptive families

We are looking for an individual who shares our commitment to supporting adopters and prospective adopters throughout their adoption journey. Ideal candidates will have strong governance knowledge, the capacity to think strategically, work collaboratively and lead the Trustees in making significant contributions to our future.

You will join the Board as the organisation heads into its second decade, with established services, partnerships and a growing membership base. Our quality and consistency of service provision is leading to exciting conversations nationally, and we are looking for our new Chair to help steer us through this next stage of growth.

ROLE DESCRIPTION AND HOW TO APPLY

Key Responsibilities

To advise, govern, oversee policy and direction and assist with the leadership and general promotion of We Are Family to support the organisation’s vision, mission, values and needs.

• Contract: two years unless agreed otherwise on appointment. The Chair is eligible for re-election within their overall period of appointment as a Trustee.
• Hours: circa 8-10 hours per month (including evening meetings)
• Salary: n/a this is a voluntary role, with associated expenses covered
• Location: Remote (UK-based), twice yearly in-person meetings in London

Commitment

• Chair 4 Board meetings per year
• Attend 4 Sub-Committee meetings per year
• Help plan and chair 2 Board away days per year (on a Saturday)
• Regular check-ins with the Director
• Induction meetings with new Trustees as required

Board and committee meetings are held in the evening via Zoom and dates of meetings are distributed a year in advance. The away days are held in person in central London.

Skills and knowledge

All applicants should be able to demonstrate the following:

• Extensive charity governance knowledge;
• Skills or experience in strategic planning, setting targets and monitoring and evaluating performance;
• Good organisational and communication (written and oral) skills;
• Proven track record in senior governance roles;
• Previous Chair or Deputy Chair of a Board of Trustees Experience (desirable); and
• An interest in and understanding of the challenges faced by adoptive parents

Express an interest 

If the opportunity to join an exciting, rapidly growing charity appeals to you as someone able to make a valuable contribution, we would love to hear from you! Please follow the link to our website for further information and details about how to apply.

The closing date for applications is 5pm on Friday 3rd October 2025. Please click on 'redirect to recruiter' to visit the volunteers section of our website for further details. 

Your role

Inspiring, supportive, and committed - just a few of the words we’d use to describe our volunteers. 

At Rethink Mental Illness, volunteers are at the heart of what we do. They play a vital role in supporting our services and making a real difference in people’s lives. If you’re looking for a rewarding role where you can have a positive impact while developing your own skills and experience, we’d love you to join us. 

About the role 

Do you enjoy meeting people, offering a listening ear, and helping others feel more connected to their community? We’re looking for enthusiastic Volunteer Befrienders who can give around 1 hour a week to support adults living with mental health challenges across Ware, Hertford, Hoddesdon, Broxbourne, Cheshunt, Cuffley, and Waltham Cross.

As a Volunteer Befriender, you’ll:

• Meet with people in the community at times and places that suit their needs (this may occasionally include evenings or weekends).
• Provide emotional support, drawing on your own lived experience.
• Encourage people to build social connections and get involved in local activities.
• Act as a “community connector” by signposting people to services and opportunities.

Full training and regular supervision will be provided, so you’ll feel confident and supported in your role.

About the service 

Our Hertfordshire befriending service supports adults (18+) who are living with mental health challenges and are known to mental health services. The service helps people feel less isolated, more confident, and more connected to their local communities.

What will make you a great fit for this role?

• Lived experience of mental health (your own or as a carer)
• Good listening and communication skills
• A flexible, empathetic, and non-judgemental approach

It’s not essential, but you may also bring:

• Knowledge of local services and community resources
• Familiarity with the Hertfordshire area
• A commitment to supporting people in their recovery journey

How to apply

To apply, simply click the “apply now” button on the advert on our website and complete a short interest form.

If you have any questions about this role, please get in touch.
 

Who are we? 

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”     

It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.     

Diversity, Equity, Inclusion   

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.   

Becoming a truly anti-racist organisation   

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.   

We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds. 

Volunteer Family Mentor – Southend-on-Sea

Organisation: Volunteering Matters
Location: Southend-on-Sea, Essex (and surrounding 3-mile radius)
Commitment: Part-time, flexible – around 1–2 hours per week
Duration: Minimum 6 months
Expenses: Travel and out-of-pocket costs reimbursed
Training: Full training and ongoing support provided

Make a Lasting Impact – One Family at a Time

Are you a good listener with a few hours to spare each week? Do you live in or near Southend-on-Sea? Join the Family Mentors project and support local families facing challenging times.

As a volunteer Family Mentor, you’ll build a trusting relationship with a parent or carer, offering emotional support and practical help. You’ll visit them weekly and walk alongside them as they build resilience and confidence.

No experience is needed – just compassion, reliability, and a commitment to making a difference.

What You’ll Do:

• Visit a local family weekly (in-person)

• Provide emotional and practical support

• Help parents build confidence and access local services

• Be a consistent, friendly presence during tough times

What You’ll Gain:

• Full training and 1:1 support

• Experience working with families and community services

• The satisfaction of helping a local family thrive

• Reimbursement for travel expenses

Who We’re Looking For:

• Aged 18+

• Friendly, patient and non-judgmental

• Able to commit for at least 3 months

• Living in Southend-on-Sea or nearby (within 3 miles)

Volunteer Admissions Assistant

You'll be multitasking throughout the day, with a mix of responsibilities including customer service, ticket sales, promoting Gift Aid donations, shop duties, guiding visitors and providing information about the Museum and the collection. If you enjoy a fast-paced environment and love engaging with people, this is the role for you. 

The Volunteer Admissions Assistant role is all about making a lasting impression and creating a memorable visitor experience. You’ll be:

• Welcoming and engaging with visitors, sharing information about the museum and its collection.
• Selling tickets and gift shop items, ensuring smooth transactions and great customer service.
• Collecting data for Gift Aid and marketing purposes, including how visitors found out about us.
• Creating positive experiences to encourage return visits and word-of-mouth recommendations.
• Helping visitors explore the Museum through interpretation, answering questions and distributing trails, accessibility and family activities.
• Maintaining the gift shop, including restocking, counting stock, and setting up attractive displays.
• Conducting online research and building contact lists to support marketing efforts.
• Promoting the Museum locally, raising awareness and encouraging more visitors to discover what we have to offer!

Who we’re looking for:

We’d like to extend an invitation to anyone, particularly members of the local community.  Full training will be provided, we are looking for anyone with:

• Great customer service skills – you will be friendly and confident about approaching visitors of all ages and backgrounds
• Great communication skills – you will be able to clearly explain information about the Museum and ticketing to visitors
• Good computer skills – with training, you will be able to use our ticketing system, email and Microsoft Office
• Good Sales Skills – you will be able to promote ticket sales and gift shop items as well as encouraging Gift Aid donations
• Multitasking skills – with various responsibilities such as selling tickets, guiding visitors, and managing the gift shop, you will be able to juggle tasks efficiently
• A good telephone manner
• Good team working skills

This role offers plenty of variety, and you'll play an important part in making every visitor's experience unforgettable.

Training and support:

All volunteers will first be invited for a training shift.  We have an induction and training process, during which we give volunteers the information they need to enjoy their time with us. Training is mainly 'on the job', supported by an experienced volunteer as well as the manager on duty. Volunteers are given regular feedback and we remain open to suggestions on how we can improve the volunteer experience. The Admissions Assistant receives continued training and development throughout their time with us.

Availability:

We are looking for volunteers who would ideally like to donate 2-4 shifts per month, weekdays or weekends, either as a 10-1.30pm shift, or a 1.30-5pm shift, for a minimum of 3 months. Ideally, you will be able to start immediately, although this is not essential. Travel expenses up to £5 will be paid, with up to an additional £5 for lunch expenses if you are on a full day shift.

Please note: Applicants from some overseas countries are required to have a relevant work permit or student visa to volunteer in the U.K. We’ll need to see this for our records before volunteering can commence.

About ShowerBox

ShowerBox is a registered charity dedicated to providing free, safe showers and essential supplies to people experiencing homelessness. Our mission is to create a welcoming environment that restores dignity, improves wellbeing, and helps to reduce isolation. We also connect our guests with health clinics and other vital services, supporting them to make long-term, positive changes in their lives.

Founded by our CEO, Sarah Lamptey, in response to the urgent need for accessible hygiene facilities, ShowerBox began in 2018 as a grassroots initiative and became a registered charity in 2021. Since then, it has grown into a multi-site service, operating both independently and in partnership with other organisations.

What are we looking for?

We are seeking a dynamic and committed Chair to lead ShowerBox into its next phase of growth. Building on the success achieved since becoming a CIO and expanding to three locations, the Chair will work closely with the CEO to shape the organisation’s future and strengthen its impact.

Key responsibilities include:

• Providing effective strategic leadership to the Board, ensuring sound governance and clear direction.
• Supporting and constructively challenging the CEO, while holding them accountable for delivering agreed objectives.
• Ensuring the Board remains effective and diverse, with the right balance of skills, knowledge, and experience.
• Acting as an ambassador for ShowerBox, representing the charity externally and serving as a spokesperson when appropriate.
• Safeguarding the charity’s values, reputation, and financial sustainability.

We are looking for someone who can bring:

• A strong commitment to supporting people experiencing homelessness and hygiene poverty.
• Previous experience as a Trustee or Board member (experience as a Chair of a voluntary organisation is highly desirable).
• A solid understanding of the legal, financial, and governance responsibilities of trusteeship.
• Strong leadership and people management skills, with the ability to chair meetings effectively.
• Excellent communication and relationship-building skills, with a collaborative approach.
• The time, energy, and commitment to support a small but growing charity.

Time commitment and terms:

• The Chair of Trustees is appointed for a renewable term of two years.
• Expected time commitment: up to two days per month, with flexibility for additional time during new projects or unexpected challenges.
• Board meetings are held four times a year (mostly online), with occasional subcommittees and events depending on interest and expertise.
• This is an unpaid voluntary role; reasonable expenses are reimbursed.

Please send your CV and a short cover letter outlining why you are interested in working with ShowerBox. Applications will be reviewed on a rolling basis.

***Please note that this is an opportunity based in Nottingham (shire) in the United Kingdom and we don’t offer sponsorship or accept overseas applicants***

Age UK Notts are seeking individuals who would like to be considered as a volunteer for our Companion Service.

Volunteers will be supporting people in their own homes and in the community within Nottingham and Nottinghamshire and ideally, we ask all applicants to provide a minimum of 1 hour volunteering a week.

The companion service volunteer can choose to be:                                                           

• A companion within the person’s home

• A companion outside the person’s home

Examples of the type of support the service offers include:

• Supporting an older person/s hobbies and interests or simply chatting with them in their own home on a regular basis.

• Supporting with digital access & building confidence skills & motivation to access the opportunities of the internet.

• Supporting the person outside of their home e.g., by accompanying them on a walk, to the shops, to a café, garden centre, theatre or cinema or other social activities / community groups. 

• Where appropriate, supporting the older person to access other services through information and signposting or referring to the Companion Service Coordinator for support.

We are looking for the following skills/interests:

• Individuals with a genuine interest in the wellbeing of older people who are committed to volunteering on a regular basis.

• Commitment to complete our Volunteer Report Form accurately and regularly. 

• Ability to travel for visits in the local community either by car or public transport for those volunteers who choose to participate in this type of activity.

• Digital literacy for those volunteers who choose to participate in this type of activity.

We are looking for volunteers with good daytime availability in specific areas of Nottingham and Nottinghamshire.

Please contact the volunteering team for further information on where specifically in Nottingham and Nottinghamshire.

***Please note that this is an opportunity based in Mansfield and Sutton in Ashfield in the United Kingdom and we don’t offer sponsorship or accept overseas applicants***

Department: Health and Wellbeing

Role Location: Supporting people in their own homes in Mansfield and Sutton in Ashfield

Role Support: You will be supported by the Companion Service Team

What is the purpose of this role?

To provide personalised digital/IT support to older people

What impact does this role have?

Supports older people to gain or improve technical skills and to become digitally included. This inclusivity results in reduced loneliness and isolation and helps older people lead more healthy and independent lives.

What activities might you be involved in?

The purpose of this role is to provide personalised digital/IT support to older people to gain or improve technical skills and to become digitally included. This may include but is not limited to supporting with digital access & building confidence skills & motivation to access the opportunities of the internet.

What are we looking for?

· Individuals with an interest in the wellbeing of older people and who are committed to volunteering

· IT literate with good digital skills and who are confident using different Apple and Android devices (including smart phones and tablets, laptops, and smart speakers).

· Individuals who can work with learners with different levels of knowledge and skill and to be able to demonstrate empathy when needed.

· Excellent interpersonal skills.

· Commitment to complete our Volunteer Report Form accurately and regularly.

· Ability to travel to visits either by car or public transport.

When would you be needed to volunteer?

Volunteering will be on an ad hoc basis to meet the needs of the older person that you are supporting in line with your availability.

What training will you be given?

You will be given all the training you need to enable you to carry out your role which will include a thorough departmental induction.

What can you gain from this opportunity?

· The chance to make a difference to an older person’s life

· Ongoing support, ensuring your volunteering experience is a fulfilling and positive one

· The opportunity to learn new skills

· Experience to add to your CV

· The opportunity to meet new people and make new friends

· Reimbursement of travel expenses as defined in the Age UK Notts Volunteer Handbook

Additional Information

Please note an Enhanced DBS (Disclosure and Barring check) is required for this role which will be undertaken by the Charity at no cost to the volunteer, after being offered the role.

***Please note that this is an opportunity based in Mansfield and Sutton in Ashfield in the United Kingdom and we don’t offer sponsorship or accept overseas applicants***

Smart Works Bristol is looking for a qualified / part qualified accountant or someone from an accountancy background to join our community and become a Trustee Treasurer. This is an important position, with the successful candidate working closely with the Chair of Smart Works Bristol to ensure the charity is well-run and effective. 

The Treasurer has oversight of the financial strategy and management of their local Smart Works centre. They monitor the financial health of the charity and ensure the wider Board are provided with the financial information they need to make well considered decisions. 

The successful candidate will ensure financial procedures are followed, complete a monthly review of income and expenditure and feed into the annual fundraising strategy for their Smart Works centre.

For full details on this exciting opportunity, please see the attached job pack.

Please apply by 12 noon on Friday 17th October to be considered. 

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered. 

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.