Volunteer roles

Youth Leaders work directly with young people in St John Ambulance Badger Setts and Cadet Units. By organising a mixed weekly programme, this role will support the learning and development of young people into the next generation of health citizens. Youth Leaders also help young people develop their confidence, teamwork skills, self-discipline, and generally encourage them to strive to be the best they can be, as well as supervise and support other adult volunteers in their team.

You’ll get a huge sense of satisfaction and pride delivering an essential service. It’s great for you, great for your community and great for our nation, and it requires only a small commitment of your time. 

Pursuing the role

• Interview - 01/06/2026, time and location to be confirmed
• Welcome Event (Induction) - 27/07/2026, time and location to be confirmed
• Training for role - date, time and location to be confirmed

If you are successful you will need to undertake induction & training for role at these dates:

Closing date for these opportunities is: 31/05/2026

To apply for this opportunity please follow the link below:

Youth Leaders work directly with young people in St John Ambulance Badger Setts and Cadet Units. By organising a mixed weekly programme, this role will support the learning and development of young people into the next generation of health citizens. Youth Leaders also help young people develop their confidence, teamwork skills, self-discipline, and generally encourage them to strive to be the best they can be, as well as supervise and support other adult volunteers in their team.

You’ll get a huge sense of satisfaction and pride delivering an essential service. It’s great for you, great for your community and great for our nation, and it requires only a small commitment of your time. 

Our Felixstowe Cadet Unit will meet for 2 hrs on a weekday evening, every week during term times. Usually between the hours between 6-9pm, being a new unit, the team will be able to discuss day/time when in place. Please outline your availability in your application form. Location postcode is set to the Docks, as no venue is currently secured as we need a team in place to allow us to open and find a venue suitable

Pursuing the role

• Interview - date, time and location to be confirmed
• Welcome Event (Induction) - date, time and location to be confirmed
• Training for role - date, time and location to be confirmed

If you are successful you will need to undertake induction & training for role at these dates:

Closing date for these opportunities is: 31/03/2026

To apply for this opportunity please follow the link below:

No one should die because they needed first aid and didn’t get it. St John Ambulance teaches people first aid so they can be the difference between life and death, and you can help us do this.

As Unit Manager you will be responsible for the overall management of your St John Ambulance Youth unit. You will do this by leading weekly meetings, organising other youth development activities and actively participating in the recruitment, training and retention of the young people and volunteers in your unit. You will ensure that they have a positive and rewarding experience in St John Ambulance, by equipping them with the necessary skills to fulfil our vision; ‘Everyone who needs it should receive first aid from those around them. No one should suffer for the lack of trained first aiders.’

This role is ideal for someone who has some management experience and wants to enhance their skills while doing invaluable work. This role is exempt from the provisions of the Rehabilitations Offenders Act.

Our Felixstowe Cadet Unit will meet for 2 hrs on a weekday evening, every week during term times. Usually between the hours between 6-9pm, being a new unit, the team will be able to discuss day/time when in place. Please outline your availability in your application form. Location postcode is set to the Docks, as no venue is currently secured as we need a team in place to allow us to open and find a venue suitable

To apply for this opportunity please follow the link below:

Job description

Are you driven by purpose over profit, and motivated to build communication systems rooted in trust rather than pressure?

Tell My Truth and Shame the Devil C.I.C. is seeking a Founding Volunteer Email Marketing & Retention Manager to design and manage the ethical communication journeys that sustain our community over time.

This is not a sales funnel role.
It is a trust and continuity role.

Our C.I.C. exists to confront and expose the realities of childhood sexual abuse (CSA), centre survivor truth and accountability, support young people into economic empowerment, and build community-owned, open-source systems that serve people rather than capital.

We are:

• Values-led

• Anti-capitalist

• Community-driven

• Decentralised by design

We are not here to produce promotional content for clicks alone. We are here to communicate truth responsibly — building trust, inviting participation, and ensuring survivor-centred work is represented with care and dignity.

This role offers the opportunity to design how a movement stays connected over time.

About the Role

As our Founding Email Marketing & Retention Manager, you will design, manage, and maintain structured email communication systems that support supporter engagement, donor retention, volunteer involvement, and long-term community growth during our build phase.

You will not inherit a finished email system.
You will help shape and define it.

Your work will ensure that everyone who connects with the C.I.C. feels informed, respected, and valued. You will build thoughtful communication journeys that prioritise safeguarding, consent, and relationship-building over transactional messaging.

This role blends strategic thinking with hands-on campaign delivery. You must be comfortable designing journeys, analysing engagement data, collaborating with content teams, and maintaining responsible data practices.

Experience Qualification and Requirements

Essential / Highly Valued Experience

• Experience or strong working knowledge of email marketing or digital communications.

• Familiarity with email platforms or CRM systems such as MailerLite, Mailchimp, or similar tools.

• Ability to design and manage structured communication journeys.

• Experience creating or supporting email content for supporters, donors, volunteers, or members.

• Understanding of how tone, timing, and frequency affect trust and engagement.

• Basic awareness of digital performance metrics including open rates, click-through rates, and engagement trends.

• Ability to segment audiences to ensure relevant and appropriate messaging.

• Willingness to work within trauma-informed, safeguarding, and ethical communication frameworks.

• Understanding of data protection and GDPR principles.

• Ability to collaborate with copywriters, campaign teams, and analysts.

• Equivalent professional or voluntary experience accepted.

Desirable / Can Be Developed

• Experience working in non-profit, CIC, or community-led organisations.

• Experience supporting fundraising or awareness campaigns.

• Familiarity with retention, lifecycle, or supporter journey design.

• Experience working in safeguarding-led environments.

• Ability to adjust strategy based on performance data and feedback.

Qualifications

Formal qualifications are not required.
Equivalent practical experience in email marketing and retention management is highly valued.

Main Responsibilities / Key Duties

• Design and manage email communication flows for supporters, donors, volunteers, and members.

• Create structured communication journeys including welcome sequences, campaign updates, impact reports, and calls to action.

• Support fundraising and campaign communications through coordinated email messaging.

• Segment audiences to ensure messaging is relevant, respectful, and appropriate.

• Work with copywriters and campaign teams to develop ethical, trauma-aware email content.

• Monitor email performance metrics including open rates and click-through rates.

• Analyse engagement trends and adjust strategy accordingly.

• Maintain accurate mailing lists, consent records, and strong data hygiene practices.

• Ensure all email communications comply with GDPR and data protection requirements.

• Support the design of long-term supporter relationship and retention systems.

• Contribute to building scalable communication processes not dependent on single individuals.

• Flag safeguarding, ethical, or data-related risks promptly.

What You Gain

• Founding-level experience in email marketing and retention strategy.

• Strategic insight into community-based communication systems.

• Leadership exposure in managing sensitive information and responsible reporting.

• Direct contribution to C.I.C. sustainability and long-term impact.

• Opportunity to build an email marketing and retention system for a movement.

• Priority consideration for future paid roles as the C.I.C. scales.

This Role Is Not Suitable If You:

• Prefer low-responsibility volunteer work.

• Are uncomfortable engaging with sensitive or serious subject matter.

• Are seeking short-term or one-off creative tasks.

• Prefer working without collaboration, feedback, or safeguarding frameworks.

• Are unwilling to follow data protection and ethical communication standards.

Next Steps

Shortlisted applicants will be invited to:

• A values-led conversation

• A practical discussion about email marketing and retention management

If you understand that communication is not about frequency, but about trust, and that retention is built on care, not pressure. We want to hear from you.

At St John Ambulance, we are looking to develop our volunteering offer and become an even more integral part of our communities through delivering community first aid and education. 

We need people who have a passion for helping others, care about their communities and want to make a difference. Through volunteering as an Emergency Responder, you’ll get a huge sense of satisfaction and pride delivering essential first aid and lifesaving clinical care at community and major events in your areas, including at sporting events, concerts, community festivals.

We will make sure you will have access to a proper induction to volunteering with SJA and the training you need for the role you take on. We will also provide you with a supportive environment while you are volunteering with us. Information about our volunteer roles are included in the role descriptions. What you can expect from SJA, and what we expect from those who volunteer with us, is included in the volunteer charter.

Cambridgeshire is made of of 5 Networks who meet in Cambridge, Huntingdon, Wittlesey, Peterborough and Soham. Cambridgeshire have historiically covered events such as Cambridge corn exchange, Cambridge United footballl Club, Huntingdon Racecourse, Newmarket Racecourse, Duxford Airshow, Great Eastern Run, Strawberry Fair, May Balls, County shows and Christmas light swicth ons.

Whilst many of the events we cover are at the weekends we do also cover mid-week events.

We will be running a number of information events locally and these are:

• XXXXXXX details of times, venue, etc.

We are looking to run a volunteering selection session on as of 16/06/2026, Details of times, venue, etc.

If you are successful you will need to undertake induction & training for role at these dates:

• Welcome Event (Induction) - Details of times, venue TBC.
• Training for role - This role is subject to a 6 day training course which will be spread across 3 weekends. Locations and dates will be confirmed with 3 courses booked across the East Region, please note travel may be required. The earliest course will be in Norwich in July and August with further courses being planned for September/ October and October/ November. Details of course including dates, time & venue.

Closing date for these opportunities is: 30/06/2026

To apply for this opportunity please follow the link below:

At St John Ambulance, we are looking to develop our volunteering offer and become an even more integral part of our communities through delivering community first aid and education. 

We need people who have a passion for helping others, care about their communities and want to make a difference. Through volunteering as an Emergency Responder, you’ll get a huge sense of satisfaction and pride delivering essential first aid and lifesaving clinical care at community and major events in your areas, including at sporting events, concerts, community festivals.

We will make sure you will have access to a proper induction to volunteering with SJA and the training you need for the role you take on. We will also provide you with a supportive environment while you are volunteering with us. Information about our volunteer roles are included in the role descriptions. What you can expect from SJA, and what we expect from those who volunteer with us, is included in the volunteer charter.

Bedfordshire is made of of 2 Networks, one based in Bedford who meet on a Monday evening and one based in Dunstable who meet on a Wednesday evening, both at 8pm.Events Bedfordshire has historically covered are Bedford River Festival, Dunstable music events, Luton Town FC, Bedford Athletic club and Bedford blues rugby.

Whilst many of the events we cover are at the weekends we do also cover mid-week events.

We are looking to run a volunteering selection and interview session in June, date and venue TBC.

If you are successful you will need to undertake induction & training for role at these dates:

• Welcome Event (Induction) - TBC
• Training for role - This role is subject to a 6 day training course which will be spread across 3 weekends. Locations and dates will be confirmed with 3 courses booked across the East Region, please note travel may be required. The earliest course will be in Norwich in July and August with further courses being planned for September/ October and October/ November.

Closing date for these opportunities is: 16/06/2026

To apply for this opportunity please follow the link below:

At St John Ambulance we are looking to embed ourselves within our communities, delivering support which is tailored to the needs of those communities whilst providing a positive experience for our Volunteers.

We need leaders who are passionate about making a difference in their communities, who care about helping and developing others, who will lead and inspire a volunteer movement across a geographical area to deliver Community First Aid, Community Education and Community Fundraising as well as develop our offering for young people. Through leading a team of Volunteer leaders, you will drive excellence in delivery, develop an inclusive and diverse volunteering experience for new and current volunteers, and help navigate through change to build a bigger and better St John Ambulance.

As a member of our network leadership team, you’ll get a huge sense of satisfaction and pride through supporting a team and our volunteers to deliver our essential services. It’s great for you, great for your community and great for our nation.

We will make sure you will have access to a proper induction to volunteering with SJA and the training you need for the role you take on. We will also provide you with a supportive environment while you are volunteering with us. Information about our volunteer roles are included in the role descriptions. What you can expect from SJA, and what we expect from those who volunteer with us, is included in the volunteer charter.

Volunteers would be expected to attend training for the role both online and in person, to attend regularly network weekly meetings to enable them to keep their skills up to date.

If you are successful you will need to undertake relevant training for the role, details of which will be discussed after you have been appointed.

• Closing date for these opportunities is: 06/03/2026
• Interviews dates and times to be advised
• Inductions and training of this role will be advised.

To apply for this opportunity please follow the link below:

 

At St John Ambulance we are looking to embed ourselves within our communities, delivering support which is tailored to the needs of those communities whilst providing a positive experience for our Volunteers.

We need leaders who are passionate about making a difference in their communities, who care about helping and developing others, who will lead and inspire a volunteer movement across a geographical area to deliver Community First Aid, Community Education and Community Fundraising as well as develop our offering for young people. Through leading a team of Volunteer leaders, you will drive excellence in delivery, develop an inclusive and diverse volunteering experience for new and current volunteers, and help navigate through change to build a bigger and better St John Ambulance.

As a member of our network leadership team, you’ll get a huge sense of satisfaction and pride through supporting a team and our volunteers to deliver our essential services. It’s great for you, great for your community and great for our nation.

We will make sure you will have access to a proper induction to volunteering with SJA and the training you need for the role you take on. We will also provide you with a supportive environment while you are volunteering with us. Information about our volunteer roles are included in the role descriptions. What you can expect from SJA, and what we expect from those who volunteer with us, is included in the volunteer charter.

Volunteers would be expected to attend training for the role both online and in person, to attend regularly network weekly meetings to enable them to keep their skills up to date.

If you are successful you will need to undertake relevant training for the role, details of which will be discussed after you have been appointed.

• Closing date for these opportunities is: 06/03/2026
• Interviews will be advised at a later date
• Inductions and training or this role will be advised at a later date

To apply for this opportunity please follow the link below:

 

About us

Enjoy a bank holiday weekend of music, stalls and live performances at the most iconic faith based events, Greenbelt in Kettering or Big Church Festival in Wiston, West Sussex.

About the role

As a festival event volunteer, you will help to engage festivalgoers in our latest appeal or campaign and may be required to ask for donations.

You play a huge part in making our presence known and felt.

About you

If you have experience in event planning, sales, fundraising and/or customer service, we'd love to hear from you.

A natural passion and understanding of Christian Aid's work would be desirable but training and further information will be provided.

Interested in becoming a year round events volunteer?

If you'd be interested in becoming an events volunteer beyond Festivals at conferences, services and challenge events, please let us know!

Further Information

To find out more, see the role description below or contact our Volunteering team at [email protected]

Important information: All of our volunteering opportunities are based in the UK and requires applicants to have a visa that allows them to volunteer in the UK.

All potential volunteers will be subject to an informal screening and be expected to provide x2 references.

We value diversity and aspire to reflect this in our staff and volunteers. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.

BE A FOUNDING VOICE: Help Us Build YCAS from the Ground Up!

Role: Founding Trustee (Voluntary)
Time: ~8 hours per month (Highly Flexible)
Location: Ealing, West London for monthly Trustee meetings, the rest of the hours can be done from home

The Vision:

In Ealing, young people are facing unprecedented pressures. We are at the "Day Zero" concept stage of creating YCAS (Youth Counselling and Advice Service)—a temporary name for a permanent mission. We are building a safe, vibrant "hub" where 11–25-year-olds can find free counselling, art therapy, and guidance without barriers.

Why We Need You (The "Startup" Reality)

We aren’t a polished machine yet; we are a seed. As a Founding Trustee, you won't just "oversee"—you will architect. This is a rare chance to shape a charity's DNA, from its legal structure to its very first clinical session.

What You’ll Do (Your Impact)

• Architect the Foundation: Work with our Founder to move from "concept" to "registered charity".
• Strategic Blueprinting: Help set our mission, values, and 3-year growth strategy.
• Governance & Safety: Ensure we are "gold-standard" for safeguarding and ethics from the start.
• Champion the Cause: Use your networks to build the partnerships and funding we need to open our doors.
• Listen & Lead: Ensure the voices of Ealing’s young people are baked into every decision.

Who You Are

You don’t need a long list of previous board roles—we value passion and perspective over a "perfect" CV. We are looking for:

• Visionaries: You enjoy the "blank page" and aren't afraid of the hard work required for a startup.
• Community Lovers: You care deeply about Ealing and its youth.
• Collaborators: You are thoughtful, reliable, and a great listener.

Bonus Skills (We have specific seats at the table for):

• The Pilot (Chair/Deputy): To lead our meetings and keep us on track.
• The Guardian (Safeguarding): To keep our young people safe.
• The Strategist (Treasurer/Finance): To build our financial health.
• The Connectors (Fundraising & Partnerships): To help us find the resources to grow.
• The Specialist (Therapist/Clinical): To ensure our support is world-class.

What’s In It For You?

• Total Influence: Your fingerprints will be on a service that could save lives.
• Leadership Growth: Gain rare "founding board" experience with full induction and support.
• Community: Join a warm, driven team of "do-ers".

The Commitment (Volunteer)

• 8 hours per month: Includes one Board meeting and some remote prep work.
• Flexibility: Most work is digital, with occasional in-person meet-ups in Ealing.

​Ready to build something beautiful?

Apply by sending your CV and a Covering Letter, telling us why you want to help YCAS take flight.

YCAS: Designed by Ealing, for Ealing's future.

Role: Volunteer Project Manager
Commitment: ~8–12 hours per month (Flexible / Remote with local Ealing presence)
Status: Startup Phase (Pre-Launch)

The Mission

We have the vision. We have the Founding Board. Now, we need the Architect.

YCAS (Youth Counselling and Advice Service) is currently a concept in development. We are looking for a volunteer Project Manager to lead the charge in taking us from "big idea" to a "live service" that supports young people aged 11–25 in Ealing.

Your Startup Mandate

In this "Day Zero" role, you won't just be managing a project; you’ll be building the project’s engine. You will work directly with our Founder and Founding Trustees to:

• Design the Launch Roadmap: Create and lead the master project plan, including timelines, milestones, and resource needs for a successful launch.
• Coordinate the Founding Team: Act as the "central hub," keeping our Founder, Trustees, and early volunteers aligned and motivated.
• Drive Tactical Execution: Bridge the gap between the Board’s high-level strategy and the day-to-day tasks needed to open our doors.
• Manage Risks: Identify potential "startup bumps" early—like funding gaps or legal hurdles—and develop creative solutions.
• Streamline Systems: Introduce simple, effective tools (like Trello or Slack) to keep our communication lean and efficient.

Who We’re Looking For

• The "Startup Mindset": You thrive in the "blank page" stage and enjoy creating order out of chaos.
• The Organiser: You have professional or volunteer experience in project management (Prince2, Agile, or Lean experience is a bonus but not essential).
• The Communicator: You can translate a founder’s dream into a checklist that volunteers can actually follow.
• Local Passion: You care about Ealing and want to be a part of its youth-support legacy.

Volunteer-Proofing: Our Commitment to You

• Scope Clarity: We won't expect 40 hours of work. We need focused leadership, not "busywork".
• Empowerment: You will have the authority to run the project on a day-to-day basis within agreed board tolerances.
• Support: You’ll have direct access to the Founder and a Board of Trustees ready to back your decisions.
• Flexibility: We work around your professional and personal life.

What’s In It For You?

• Founding Credit: You will be the person who "launched" YCAS—a powerful addition to any professional portfolio.
• Leadership Growth: Rare experience managing a charity from its literal inception.
• Impact: Seeing a service open its doors because of the roadmap you built.

How to Apply

Please send your CV and a Covering Letter (max 1 page) explaining why you are the right "Architect" to help YCAS take flight in Ealing.

Job description

Are you driven by purpose over profit, and motivated to design ethical digital systems that connect awareness to meaningful action?

Tell My Truth and Shame the Devil C.I.C. is seeking a Founding Volunteer Marketing Automation & Funnel Specialistto help architect the responsible digital infrastructure that supports our growth.

This is not a high-pressure sales automation role.
It is ethical systems design.

Our C.I.C. exists to confront and expose the realities of childhood sexual abuse (CSA), centre survivor truth and accountability, support young people into economic empowerment, and build community-owned, open-source systems that serve people rather than capital.

We are:

• Values-led

• Anti-capitalist

• Community-driven

• Decentralised by design

We are not here to produce promotional content for clicks alone. We are here to communicate truth responsibly — building trust, inviting participation, and ensuring survivor-centred work is represented with dignity and care.

This role offers the opportunity to help design how a movement grows — responsibly and sustainably.

About the Role

As our Founding Marketing Automation & Funnel Specialist, you will design and maintain the ethical digital workflows that connect campaigns, content, and community engagement.

You will not inherit a finished digital system.
You will help architect it.

Your work will ensure that automation supports participation rather than pressures it. You will design structured, logic-based workflows that guide volunteers, donors, members, and supporters through respectful, safeguarding-aligned digital journeys.

This role blends technical configuration with strategic thinking. You must be comfortable building systems, analysing performance, documenting processes, and collaborating with marketing and leadership teams.

Experience Qualification and Requirements

Essential / Highly Valued Experience

• Experience or strong working knowledge of CRM and marketing automation platforms.

• Understanding of digital funnels and lifecycle journeys.

• Ability to design structured, logic-based workflows (triggers, conditions, segmentation).

• Experience integrating digital systems (email, forms, website, CRM, databases).

• Understanding of digital performance metrics (conversion, retention, engagement rates).

• Ability to document systems clearly and transparently.

• Confidence troubleshooting and improving technical workflows.

• Willingness to work within safeguarding, GDPR, and ethical data frameworks.

• Ability to collaborate with copywriters, analysts, and campaign leads.

• Equivalent professional or voluntary experience accepted.

Desirable / Can Be Developed

• Experience working in non-profit, CIC, or community-led organisations.

• Experience supporting fundraising or awareness campaigns.

• Familiarity with retention, lifecycle, or supporter journey design.

• Experience using tools such as Mailchimp, ActiveCampaign, HubSpot, Zapier, Salesforce, etc.

• Ability to analyse performance data and adjust workflows strategically.

Qualifications

Formal qualifications are not required.
Equivalent practical experience in marketing automation or funnel systems is highly valued.

Main Responsibilities / Key Duties

• Design, develop, and maintain automated workflows linking campaigns, email systems, forms, and databases.

• Build digital funnels supporting volunteering, fundraising, membership, and community participation.

• Develop logic-based journeys including triggers, segmentation, and conditional pathways.

• Integrate platforms across website, CRM, email systems, and content tools.

• Collaborate with copywriters and campaign teams to align messaging with workflow structure.

• Monitor and evaluate funnel performance using agreed metrics.

• Optimise supporter journeys based on behavioural data and feedback.

• Ensure compliance with GDPR, safeguarding, and consent standards.

• Document workflows clearly and maintain structured systems records.

• Identify inefficiencies and recommend structural improvements.

• Support A/B testing and performance experimentation.

• Flag potential data protection or reputational risks.

• Contribute to building scalable, decentralised digital infrastructure.

• Help define and uphold ethical automation principles within the C.I.C.

What You Gain

• Founding-level experience in ethical marketing automation and systems architecture.

• Leadership exposure in responsible data and infrastructure design.

• Opportunity to build scalable digital systems from the ground up.

• Direct contribution to fundraising sustainability and community growth.

• Cross-functional experience across digital marketing and operational strategy.

• Priority consideration for future paid roles as the C.I.C. scales.

This Role Is Not Suitable If You:

• Prefer low-responsibility or short-term volunteering.

• Are uncomfortable working within safeguarding and trauma-informed frameworks.

• Prefer not to document or maintain systems.

• Dislike collaboration or structured processes.

Next Steps

Shortlisted applicants will be invited to:

• A values-led conversation

• A practical discussion about automation systems and funnel design

If you understand that automation must serve dignity before efficiency, and that data must never compromise trust, we want to hear from you.

• Are seeking purely commercial automation or aggressive sales optimisation work.

About Us

Tell My Truth and Shame the Devil CIC is a grassroots movement committed to confronting and eradicating Child Sexual Abuse (CSA) across the UK. We give survivors, families, and allies the power to speak out, heal, and educate communities through storytelling, outreach, and collective action. We work across all communities, Black, white, Asian, Caribbean, and African, ensuring no survivor feels alone or silenced.

Our CIC operates through a community-driven, volunteer-led structure, built by people who believe in truth, justice, and love as law.

The Role

Volunteer Digital Marketing Director

Responsibilities:

• Design, coordinate, and oversee the CIC’s digital infrastructure during the build and early growth phase.

• Develop and maintain a coherent digital architecture that supports operational delivery across all teams.

• Ensure digital systems align with real working practices rather than forcing teams to adapt to tools.

• Define how digital tools support:

 Volunteer recruitment, onboarding, and management

 Membership and donor journeys

 Fundraising activity and reporting

 Training and learning delivery

 Internal communication and collaboration

• Oversee configuration, maintenance, and appropriate use of core digital platforms, including:

 CRM systems

 Learning platforms

 Internal collaboration and secure storage tools

 Email, automation, and communication tools

• Ensure all systems remain usable for volunteers with varied technical confidence.

• Produce and maintain clear documentation for:

 System setup

 Access and permissions

 Day-to-day use

• Define and manage user access levels across all platforms.

• Implement controls for sensitive data, including survivor-related information and volunteer or donor records.

• Work closely with Safeguarding and Finance teams to ensure lawful, ethical data handling.

• Act as the senior escalation point for digital system issues.

• Coordinate fixes, improvements, or temporary workarounds when platforms are limited or fail.

• Ensure operational continuity during system changes or migrations.

• Produce and maintain system maps, user guides, and SOPs.

• Provide regular updates to leadership on system performance, risks, and capacity.

• Ensure digital systems actively support safeguarding requirements.

• Apply UK GDPR principles, including data minimisation, access control, and retention.

• Escalate digital safeguarding or data risks promptly.

• Help design the long-term digital operating model for the CIC.

• Support transition planning from volunteer-led systems to future paid roles.

• Ensure digital systems are scalable, sustainable, and not dependent on single individuals.

• Make informed decisions on digital tool selection within agreed constraints.

• Approve system configurations and access levels.

• Recommend system changes based on operational need and risk.

• Escalate critical risks related to data, safeguarding, or system failure

What We’re Looking For:

Experience Qualification and Requirements

Essential Technical Competencies

• Practical experience managing digital systems at organisational level.

• Experience configuring and maintaining:

CRM systems

Learning platforms

Collaboration or document storage tools

• Ability to document digital processes clearly for non-technical users.

• Experience managing user access and permissions securely.

• Working knowledge of UK GDPR principles.

• Ability to manage multiple systems and stakeholders at the same time.

• Confidence supporting others without creating dependency.

• Equivalent professional or voluntary experience accepted.

Desirable Competencies

• Experience working in non-profit, CIC, or community organisations.

• Familiarity with open-source or low-cost digital platforms.

• Experience supporting volunteer-led digital operations.

• Qualifications

• Formal qualifications: Not required.

• Professional experience: Equivalent practical experience acceptable.

• Data protection or safeguarding training: Required once in post. Training can be provided.

•  

• Basic understanding of automation or system integration.

• Experience working alongside safeguarding-led organisations.

CONTEXT

The Women & Families Resource Centre (WFRC) is a registered charity based in

Wolverhampton which supports, empowers and advocates for women and children.

We aim to actively encourage women to be self-reliant, through empowering them to

identify their own needs, make their own choices and create their own solutions. We

offer a baby bank, a charity shop & various community support services to help

women facing crises or challenging situations.

Wolverhampton Baby Bank is a flagship project run by The Women & Families

Resource Centre, a registered charity supporting families with children aged 0-3.

Through donated essentials and community engagement, we provide much-needed

items such as:

• Essential supplies for babies and toddlers, including nappies, wipes, clothing, toys,

and bedding.

• Support services for new parents, including drop-in groups and befriending for

pregnant women and new mothers.

• Referrals and resources to connect families with additional community services.

Scope and Span

The Baby Bank Manager leads the operational delivery and structured rebuild of WFRC’s flagship Baby Bank service. This role is critical as WFRC stabilises and restructures following recent operational disruptions. The postholder will oversee volunteer coordination, stock and inventory systems, client service delivery, corporate volunteer engagement, and compliance reporting.

This position requires a strong balance of operational leadership, administrative oversight, and compassionate service delivery, ensuring that the Baby Bank operates efficiently, sustainably, and in alignment with funding and safeguarding requirements.

WFRC operates as a not-for-profit organisation but must function with business-level accountability and sustainability. The Baby Bank Manager plays a key role in embedding structured systems that ensure continuity beyond individuals.

Roles and Responsibilities

• Operational Leadership: Oversee daily Baby Bank operations, manage referrals and appointments, ensure safe and dignified support for families, and gradually scale services in line with capacity.
• Volunteer & Corporate Coordination: Recruit, induct, supervise, and retain volunteers (including structured reviews and scheduling), prevent burnout, and coordinate corporate volunteer days effectively.
• Stock & Service Delivery Management: Manage inventory intake, sorting, storage, safety standards, stock monitoring, and ensure smooth distribution of baby items.
• Administration, Systems & Reporting: Maintain accurate digital records, update databases, support workflow systems, ensure data protection compliance, and track service data for funding and impact reporting.
• Leadership, Compliance & Governance: Attend meetings, communicate with leadership, escalate issues, uphold safeguarding and policy standards, and support overall organisational administration.

Qualifications

• Must be a female candidate living in Wolverhampton (due to the sensitive nature of the role and need for local community knowledge).
• Experience in service coordination, community services, or charity operations preferred
• Experience managing volunteers or small teams but not required
• Strong administrative and record-keeping background
• Basic proficiency in Microsoft Office and digital systems
• Understanding of safeguarding and confidentiality principles

Skills

• Strong leadership and organisational skills
• High attention to detail
• Excellent interpersonal and communication abilities
• Empathy and sensitivity when working with vulnerable families
• Ability to build structure in previously unstructured environments
• Problem-solving and decision-making skills
• Ability to manage multiple priorities in a rebuilding phase
• Accountability and reliability