Volunteer lead jobs
The Sporting Events Team at Alzheimer’s Research UK (ARUK) is responsible for securing income from individuals and groups fundraising through sporting events, and effectively account managing relationships to maximise income.
The Sporting Events Officer role will play a significant part in contributing to a high-performing fundraising team. You will work closely with the Sporting Events Manager and Head of Sporting Events and Volunteering to drive the continued growth of the charity’s sporting event fundraising income. You will also be required to show excellent organisation and relationship-building skills to support partnerships with third party events, internally developed products and related marketing providers, to drive towards agreed targets.
Main duties and responsibilities of the role:
Account management and strategic support
· Support the Sporting Events Manager (SEM) / Head of Sporting Events and Volunteering (HSEV) in delivering the Sporting Events strategy for ARUK to increase income within this stream
· Support the SEM to develop and manage the portfolio of third-party sporting events and internally developed products for ARUK
· Successful account management of third-party event suppliers as agreed with SEM/HSEV
· Seek opportunities to expand and improve event portfolio, keeping abreast of industry trends and competitor activity.
· To maximise income through developing and managing an agreed portfolio of events, focusing on supporter care processes and the retention of supporters. The role will include targets related to specific events
· Work with SEM to develop budgets and targets for key areas of work
Supporter Management/Experience
· Provide excellent customer service to existing fundraising supporters (including maintaining a polite, enthusiastic manner with prompt responses to enquiries), to acknowledge support and increase long-term loyalty
· Keeping an accurate record of fundraising outcomes, for reporting both internally and externally
· Keep up to date with fundraising legislation and codes of practice to be able to provide relevant advice to fundraisers
· To support the SEM in overseeing appropriate staff and volunteer representation at third party events. This will include attending events across the UK in person.
· Ensure volunteers and fundraisers have all necessary materials for fundraising initiatives
· Work with supporters across a number of digital channels ensuring we are communicating with them in the channel most relevant to them. To include building and managing online social groups.
Event/Project Management
· To plan, manage and deliver successful events through relationship management of suppliers and logistics companies, in addition to volunteers
· To work with the events team to organise pre-/post-event receptions as appropriate
· To work in collaboration with the Digital and Communications departments to ensure that a programme of PR and communication is in place that promotes and supports the planned activities
· To develop and deliver process enhancements with the SEM to allow the team to maintain high performance as the number of supporters grows.
Monitoring and Reporting
· Ensure that sporting event activity is monitored and evaluated, clearly communicating progress to SEM/HSEV
· Utilise event analytics to highlight risks, success and inform marketing strategy.
· Manage relevant information on the charity’s database, keeping detailed, up-to-date records of activity and income
· Track and record contact with third party event providers and fundraisers for reporting purposes
What we are looking for:
· Knowledge of the events fundraising market, ideally sporting events
· Relationship management experience
· Experience of fundraising in a sporting context (personal or professional)
· Experience of working with digital technologies and online communities
· Use of CRM or database systems
· Excellent communication skills, both verbal and written
· An ability to manage a busy and varied workload
· Excellent organisational skills
· Excellent attention to detail
· Contagious enthusiasm to inspire supporters
· Flexibility to work unsociable hours, including weekends and willingness to travel independently
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £29,000 per annum, plus benefits
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 13th July 2025, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.
We were also listed in the prestigious Best Companies lists:
· 18th in the 100 Best Large Companies to Work For in the UK.
· 10th in the 50 Best Companies to Work For in the East of England.
· 2nd in the 30 Best Companies to Work For in the Charity Sector.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
The client requests no contact from agencies or media sales.
Project Manager (Programmes)
£40,000-£46,000 (dependent on skills and experience) plus generous benefits
Location – Home-based with regular travel across a designated region and to our offices as required
We are the Football Foundation - the Premier League, the FA and government’s charity that delivers outstanding grassroots facilities, more and better places to play, transforming lives and communities where it is needed most.
As Project Manager, you’ll lead key aspects of the Grass Pitch Programme, working with national governing bodies and stakeholders to improve the quality and sustainability of grass pitches. You’ll also deliver a nationwide volunteer strategy, helping to recruit, train, and retain volunteers who maintain vital community pitches. This role blends programme delivery, strategic planning, and stakeholder engagement at the highest level.
In this role, you’ll manage multi-sport capital and revenue investment plans, build strong relationships with NGBs, County FAs, and delivery teams, and lead the development of a robust volunteer Groundskeeper strategy. You’ll coordinate project timelines, budgets, KPIs, and risks, while using data to drive continuous improvement.
About the Football Foundation
Over the last 22 years, the Foundation has awarded more than 23,000 grants to deliver outstanding grassroots facilities across England worth more than £877 million. This year, the Foundation will be investing more money than ever into facilities across England and is committed to improving the experience of playing football for everyone.
The Foundation’s goal is to unlock the power of pitches ensuring everyone has a great place to play regardless of gender, race, disability or place.
What are we looking for?
We are looking for someone with demonstrated experience in complex, multi-stakeholder project or programme management, and excellent skills in stakeholder engagement, relationship building, and team collaboration. You’ll have a strong understanding of sports development, facility operations, and community needs, as well as in-depth knowledge of sports National Governing Bodies. Strategic thinking, effective communication, and an understanding of funding and investment processes are essential, and you should be confident using digital tools and data to drive delivery and continuous improvement. A commitment to equity, diversity, and inclusion, as well as an understanding of barriers to participation, is crucial. Experience working with or alongside national governing bodies or in the sport/community development sector is highly desirable.
You don’t need to follow football to apply, but it is expected that you appreciate the power of sport to change lives and have a genuine interest in using your skills and experience to help the Foundation achieve our charitable and strategic objectives.
For full details of the role and requirements, please download our recruitment pack below.
What can we offer you?
The salary band for this role is £40,000 - £46,000 per annum, dependent on relevant skills and experience.
You will start with 25 days annual leave plus bank holidays (which increases after 2 years), plus additional time off to volunteer. We also offer a generous pension scheme (8% employer contribution), collective bonus scheme, free health care provision, a monthly gym subsidy, interest-free season ticket loan, death in service benefit and access to selected match tickets.
We are committed to helping our team members maintain a healthy work-life balance, so offer flexible working around core hours to help achieve that.
Equality and Diversity Commitment
The Football Foundation is committed to and values the principles of diversity, equality, equity, and inclusion. We strive to provide an inclusive and supportive working environment where all our team feel respected and supported in fulfilling their potential. We encourage and welcome applications from all, regardless of background and are particularly interested to hear from individuals belonging to under-represented groups including diverse ethnic communities, individuals with a disability and those from the LGBTQI+ community.
Should you need any adjustments to the recruitment process, at either application or interview stage, please contact us.
The closing date for applications is: Thursday 3 July 2025 at 09:00am
Interviews will be held in-person at Wembley Stadium on 11 July 2025.
Join Us in Making a Difference at Marie Curie
Marie Curie is the UK's leading end-of-life charity, dedicated to ensuring that everyone facing the end of life has access to the care, support, and dignity they deserve. We are the largest non-NHS provider of end-of-life care in the UK and the only organisation to operate across all four nations. Through our network of community nursing, hospice care, and comprehensive information and support, we are here for people and families when they need us most.
Your Role in Our Vision
As a Community Fundraiser, you'll play a vital role in our mission by empowering supporters in your local area to raise essential funds for Marie Curie. Reporting to the Deputy Head of Region, you'll collaborate with talented fundraising professionals to inspire individuals and groups to achieve their goals, ensuring their efforts make a lasting impact.
Key Responsibilities
- Build and nurture a network of fundraising groups and volunteers
- Deliver local elements of national campaigns, including The Great Daffodil Appeal
- Grow community involvement and financial support through outreach
- Collaborate with internal teams and external stakeholders
- Ensure compliance with fundraising policies and maintain accurate records
- Ese of social media to promote local work
What You'll Need
- Proven experience in volunteer or community engagement
- Excellent interpersonal and networking skills
- Strong organisational and budget management abilities
- Proficiency in Microsoft Office and database management
- A valid UK driving licence and willingness to travel, including evenings and weekends
Please see the full job description here.
Application Process
As part of your online application, you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role. Please cite your preferred location.
Close date for applications: Sunday 6th July 2025
Salary: £26,370.00 - £29,297.00
Contract: Full time, Contract Role 12 month cover
Based: Hybrid working / Hampshire Community Based
Benefits you'll LOVE:
- Flexible working. We're happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [email protected]
Job Purpose
This role sits within our new forensic Women’s Nova Roots service, which is a peer led service for women who are leaving forensic services, based in West London. The service will be open 3 days a week: one weekday evening out of hours and three weekends a month (flexible weekend pattern and times can be arranged).
The aim of the service is to support women who are leaving forensic care to re-integrate into society by offering a community social hub. The focus of the service is to provide social engagement, relaxation and a touch point for out of hours forensic support. The Women’s Hub will provide face-to-face holistic group support, offer psychoeducation and health workshops tailored and coproduced to the direct needs of clients, offer peer-led groups which will be co-designed and led by the clients accessing the hub. We will also offer a range of activities onsite.
Nova Roots will be an extension of the existing support offered by the Specialist Community Forensic Team (SCFT), offering out of hours social support. All referrals into the hub will be directly from the SCFTs and local hospitals.
The Nova Roots will be staffed with 1 part time Project Coordinator and 4 Forensic/Peer Led Volunteers – with Service Manager oversight. The Project Coordinator will work directly and closely with the SCFTs.
The Role
The role of the Nova Roots Project Coordinator is to arrange and coordinate a range of psychoeducation, health and peer-led workshops which will be delivered 3 times a week. The Nova Roots Project Coordinator will be responsible for managing the 4 peer-led volunteers and oversight of the site 3 days a week. The Nova Roots Project Coordinator will also be required to be in regular communication with the SCFTs.
The role will require hybrid working: onsite when the hub is open and 1 day of planning/coordination which can be worked remotely on a rota basis.
Key Responsibilities
- Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
- Promoting people’ rights and responsibilities
- Considering each person as an individual
- Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans
- Understanding of safety planning
- Experience of working within forensic services
- Understanding and experience of challenges for forensic leavers (social, health, welfare, interpersonal)
- Experience with de-escalation, recognising and mitigating risks.
- Experience of working with those in crisis and challenging behaviour
- Listening to clients and encouraging positive steps towards self-management of crisis and recovery
- Understanding safeguarding adults and children processes and legal requirements
- Understanding of social issues such as debt, housing and welfare benefits
- Promoting people’ rights and responsibilities
- Providing advice, information, practical and emotional support to clients
- Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g., CATT, Emergency Duty Teams, CAMHS, Safe Space, SCFT etc
- Engaging with clients to show empathy, inspire hope and promote recovery
- Establishing supportive, empowering and respectful relationships with clients and carers/ family
- Maintaining accurate records, detailing interventions
- Ensuring that outcomes, outputs and impact are recorded
- Providing administrative and management support to the team
- Attend reflective practice, clinical supervision, peer supervision and line management supervision
- Create and maintain good working relationships with partner agencies
- Follow workplans
- Actively participate in training and development
- Provide and manage resources for clients and staff
Person Specification
- Minimum of 1 year working in forensic mental health services and with clients experiencing mental health distress, crisis and forensic/criminal backgrounds
- Experience of managing challenging behaviour and dealing with clients with complex needs
- Minimum 1 year of project coordination/management
- Experience of facilitating workshops/group sessions
- Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
- Evidence of continual professional development
- Understanding of the principles of trauma informed care
- Understanding of suicide prevention and safety planning
- Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
- Understanding of relevant legislation and policies
- Awareness of issues in mental health service provision
- A good understanding of mental health conditions
- Experience of working with vulnerable individuals
- Creative and flexible approach to working with individuals
- Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
- Ability to prioritise and manage workload
- Ability to involve clients and carers in all aspects of work
- Empathy and non-judgemental approaGood communication skills
- Capacity to work within an agreed shift pattern
- Experience of delivering information and advice (housing, benefits, debt etc)
- Experience of non-clinical, therapeutic interventions like psychoeducation
- Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports
- Car driver with sole ownership of a vehicle and willingness to travel to locations would be desirable.
- Ability to work out of hours, during the day and on weekends
- Staff within this role will be considered key workers, so in the event of a government lockdown, staff will be expected to continue working
- Experience of working with vulnerable individuals
- Creative and flexible approach to working with individuals
- Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Deputy Service Manager
Location: In Service based in Croydon, CR0 1EB. You will be required to work across multiple services within the area.
Salary: £30,200
Shift Pattern: 37.5 hours per week Monday to Sunday, working across a rota which will include day and night shifts as we provide a 24 hour service.
About the role
We are looking for a Deputy Service Manager to join our team based in Croydon, providing leadership and line management to a team of night staff which is around 10 people in total. You will provide support and supervision sessions at night, and general leadership to the team so they feel empowered to be productive and perform well within their roles. You will further ensure a quality service is delivered in line with our contractual requirements to the residents. You will be responsible for creating a psychologically informed environment (PIE) with person centred support during all hours. You will work closely with the day teams to ensure a smooth handover from the day to night.
This service is a Forensic Mental Health provision for 27 people across 4 sites in Croydon. For your own personal safety, you will require to have access to your own transport as you will need to travel between our 4 sites during the night shift to provide managerial support to the teams. The teams support our residents with person centred support, to empower them to overcome their personal barriers with their mental health, to have greater independence and fulfilled living. The service is responsible for holding various activities, group sessions, and one to one support to enable residents to build their personal skills and experiences to achieve their goals.
The role includes:
- Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
- Support the Service Manager in leading the day to day operational delivery of the service
- Risk Management ownership, ensuring processes and policies are followed
- Property and Housing Management, ensuring the accommodation meets our requirements, and repairs and maintenance are regularly reported and completed
- Financial Management, including petty cash and budget management
- Contract management and Internal auditing, admin, and general other duties as required.
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
About you
We are seeking a passionate, driven and motivated colleague to lead this service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly mental health and can support the team in delivering excellence. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!
- Experience of working with people who have enduring mental health and complex backgrounds
- Previous leadership experience
- Ability to motivate and empower a team to achieve service KPI's through direct leadership
- Ability to provide advice, support and guidance to a team on all aspects of the service such as resident related enquiries which can include housing, mental health support, signposting
- Ability to promote the service externally to enhance reputation in the area and with partner organisations
- Willingness and ability to work flexibly to meet service needs
- IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
- Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
- Eligibility to register with Blue Light Discount Card
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- Be part of an organisation which believes good care and support improves lives.
- Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity.
SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Job Title: Angelou Service Manager
Direct reports: 2 x Senior IDVAs and 4 IDVAs
This post is open to female applicants only as this is deemed a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Advance is committed to equality and diversity and strongly encourages applications from women with diverse backgrounds, including those with disabilities, BAME and LBT communities.
Job Summary
This is an opportunity for an experienced manager with a proven track record of supporting and leading a team of advocates to join Advance as the Angelou service manager. The post holder will manage a team of senior IDVAs (2) and IDVAs (4) who provide advocacy services to women experiencing domestic violence and abuse. This role requires the effective management of advocates who will deliver 1:1 advocacy that fulfils the needs of women accessing advocacy services across the boroughs of Hammersmith and Fulham, Kensington and Chelsea, and Westminster. The job involves working within a multi-agency framework consisting of the Multiagency Risk Assessment Conference (MARAC) and local partnership protocols and procedures that prioritise the safety of survivors. The post holder will collaborate with Advance management, external agencies, and key stakeholders to provide consistent and holistic service.
How to apply
Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.
Closing Date for Applications: 12th July 2025
Interviews are taking place on: 25th and 29th July 2025
*Advance reserves the right to close the advert early, or on the appointment of a candidate.
What we can offer you - Employee Benefits
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- Thorough induction and training
- Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all
employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous
safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
The client requests no contact from agencies or media sales.
Position: Senior Individual Giving Officer (Development)
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in London. With flexibility to work remotely.
Salary: Starting from £33,044 per annum plus excellent benefits
Salary Band and Job Family: Band 2, Charity
You’ll start at our entry point salary of £33,044 per annum, increasing to £35,109 after 6 months service and satisfactory performance and to £37,174 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
Are you an experienced fundraiser looking to take the next step in your direct marketing career? Do you want your work to make a real and lasting impact?
We’re looking for a motivated, organised and creative Senior Individual Giving Officer to join our ambitious and supportive development team at the MS Society.
You’ll play a key role in planning and delivering multi-channel fundraising campaigns and supporter engagements projects to time, income targets and expenditure budgets. You’ll have space to be creative, freedom to test new ideas, and the chance to shape the future of our development programme.
This is an exciting opportunity for someone who’s already worked in an individual giving role and is ready to take on more responsibility. You’ll be organised, with a strong eye for detail and a proven track record of managing successful direct marketing campaigns from start to finish. You’ll analyse results, test new ideas, and find ways to improve future campaigns.
With great interpersonal skills, you’ll work collaboratively with internal teams and external suppliers to deliver high-quality campaigns and build relationships with supporters. With a creative and enthusiastic approach, you’ll take ownership of your work, shape our individual giving programme, and make a real difference to people living with MS.
We’re committed to equality, diversity and inclusion, and we encourage applications from people of all backgrounds and experiences—especially those with lived experience of MS or disability.
Closing date for applications: 9:00 on Friday 4 July 2025
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Director of Development, Campaign Partnerships
Based in Sydney, Australia – Relocation & Visa Sponsorship Available
Be part of one of the world’s most ambitious university fundraising campaigns
✨ The Opportunity
Are you ready for an international career move that blends impact, influence, and incredible lifestyle? The University of Sydney—consistently ranked among the world’s top 50 institutions—is seeking an outstanding senior fundraising leader to join our Advancement leadership team in beautiful Sydney, Australia.
As our next Director of Development, Campaign Partnerships, you’ll be at the forefront of a billion-dollar philanthropic campaign, shaping the future of health, medicine, education, and society through strategic, high-impact partnerships. This is more than a job—it’s a chance to help change the world, while living in one of the most stunning and liveable cities on the planet.
What You’ll Do
As a key member of our Advancement leadership team, you’ll:
- Lead strategy and delivery of our sector-leading campaign partnerships across major gifts and philanthropy.
- Work closely with high-net-worth donors, industry leaders, and academic innovators to advance transformational projects in health, medicine, sports, education, and research.
- Inspire and grow a high-performing team of fundraising professionals dedicated to making a global impact.
- Collaborate with deans, researchers, clinicians, and university executives to create compelling cases for support that resonate with donors worldwide.
What You Bring
You’re a seasoned fundraising professional who:
- Has a track record of closing multi-million-dollar major gifts and navigating complex donor landscapes.
- Is a trusted relationship builder with executive presence and exceptional communication skills.
- Thrives in intellectually rich environments and enjoys working across disciplines.
- Has led and mentored ambitious fundraising teams to success.
- Brings strategic insight, creativity, and global vision to your philanthropy work.
Experience in higher education, healthcare, or complex mission-driven institutions is highly desirable.
Why Move to Sydney?
- Work at Australia’s leading university in fundraising, with a proven record of campaign success.
- Live in a vibrant, multicultural city surrounded by world-famous beaches, outdoor adventure, arts, and culture.
- Enjoy a 35-hour work week, flexible hybrid working, and 36 weeks of paid parental leave.
- Access relocation assistance and visa sponsorship—we’ll support your move from the U.S. (or elsewhere).
- Be part of a welcoming, inclusive, and globally minded university community.
Benefits
- Tax-effective salary packaging options
- Ongoing professional development and in-house training
- Subsidised parking and wellness programs
- A highly supportive environment that celebrates ambition and impact
Ready to Apply?
Send your CV and a 1-page cover letter outlining your interest and how you meet the key criteria. Candidate Information Pack available.
Applications close: 11:59pm Sunday, 6 July 2025 (AEST)
Inclusion Matters
At the University of Sydney, we are committed to building a diverse and inclusive community where all people thrive. We strongly encourage applications from individuals of all backgrounds, including those identifying as Aboriginal or Torres Strait Islander, LGBTIQ, from culturally and linguistically diverse backgrounds, and people living with disability.
✨ This is your moment.
Join a campaign that’s changing lives—and experience the adventure of a lifetime in Sydney.
We are seeking an experienced and dynamic Operations Manager to join our team in Stoke. This role is offered as office based. Regular travel will be required throughout the area. The role is full time working 37.5 hours per week usually Monday to Friday but 1 in 3 Saturdays are required on a rota basis with a alternative day off in lieu.
What we offer:
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the role:
As an Operations Manager (with allowance), you will be leading several services working to support victims across Staffordshire and Stoke-on-Trent. Currently these include the Staffordshire Victim Gateway, Harmony ASB and Mediation service and the Restorative Justice service. You will ensure the provision of these high-quality services, maintain effective relationships with key stakeholders, and work alongside the Area Manager to promote and develop our victim services in the area.
You will:
- Lead the service teams to deliver excellent and high quality support to victims of crime and major incidents
- Directly manage service leads/team leaders and have oversight of volunteering activity across the services
- Prepare and deliver reports for contract monitoring, helping to retain and improve current commissioned contracts, ensuring all KPIs are met and effective case studies provided
- Co-develop and implement business plans and ensure team aware of each service's mission and vision
- Monitor local opportunities to build and maintain relationships with funders and all stakeholders. Represent the services in external forum and be proactive to advocate for victims needs
- Work closely with other Victim Support services in the county and beyond
- Promote and lead innovative approaches to improve support for victims.
- Raise the profile of the services and ensure they are accessible and inclusive
- Contribute to the wider work of Victim Support, shaping our campaigning and service design.
About You:
Ideally, you will have proven experience in a similar organisation, demonstrating proactive, innovative, and effective management skills and the ability to secure high levels of performance, motivation, commitment, teamwork, collaboration, and trust from colleagues.
Experience in effective partnership working is essential. Strong communication skills are required, including the ability to deliver presentations, and raise awareness for the services.
Ideally you will have:
- Proven service delivery success
- Leadership of diverse, multi-site teams
- A good understanding of the Criminal Justice system and issues arising for victims of crime
This role involves some travel and a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Are you passionate about digital inclusion and supporting adults with learning disabilities? Do you enjoy making technology accessible, fun, and relevant to everyday life?
Stepping Stones Learning and Leisure is a small but impactful charity based in Southwark. We support adults with learning disabilities to live more connected, independent and fulfilling lives through creative programmes, life skills sessions, and social activities. We believe in the power of community, person-centred support, and inclusive learning.
We’re looking for a friendly, practical and tech-confident Digital Life Skills Facilitator to lead our Step Online Club, a weekly group that empowers members to use everyday technology with confidence. From messages to online shopping, playlists to photo sharing, your role is to support participants in using technology to lead more independent and connected lives.
Our participants have asked for someone who is fun, jolly, and thorough. If that sounds like you, we’d love to hear from you!
About the Role
As our Freelance Digital Skills Facilitator, you will design and deliver weekly in person sessions covering essential digital skills such as:
- Online safety
- Social media
- Taking and managing photos and videos
- Practical digital tasks (e.g. online shopping, booking appointments)
- Sending and receiving messages
- Assistive technology (voice notes, Alexa, etc.)
- Creative and relaxing digital activities
Sessions are interactive, person centred, and tailored to individual learning needs. You’ll create and use participants’ Individual Learning Plans (ILPs) to track progress and support personal learning journeys.
What We’re Looking For
We’re looking for a facilitator who can make learning digital skills accessible, engaging, and confidence building. You should have:
- Confidence using smartphones, tablets, and common apps
- Experience working with adults with learning disabilities or similar groups
- Patience, creativity, and the ability to adapt to different learning styles
- A calm, friendly approach and great communication skills
A teaching qualification is desirable but not essential.
Read through the job description attached.
Send your CV and a cover letter through Charity Job portal, highlighting your suitability for the role and an explanation of how you would approach the role, such as your teaching and planning techniques.
Shortlisted candidates will be invited for an in-person interview and a short teaching session with the Step Online group.
Empowering adults with learning disabilities to lead fulfilling, connected lives through opportunities shaped by their ideas and aspirations.
The client requests no contact from agencies or media sales.
Join Us in Making a Difference at Marie Curie
Marie Curie is the UK's leading end-of-life charity, dedicated to ensuring that everyone facing the end of life has access to the care, support, and dignity they deserve. We are the largest non-NHS provider of end-of-life care in the UK and the only organisation to operate across all four nations. Through our network of community nursing, hospice care, and comprehensive information and support, we are here for people and families when they need us most.
Your Role in Our Vision
We're seeking an enthusiastic Special Events Assistant to help deliver a portfolio of high-profile UK events that raise over £2 million annually - and we're aiming even higher! This is a fantastic entry-level role in event management and fundraising, offering training, development, and a real chance to make an impact.
In this fast-paced role, you'll manage multiple events, from high-value galas to corporate-led initiatives, creating and delivering impactful experiences.
This is more than event planning-it's a chance to be at the heart of our fundraising efforts, driving vital income, influence, and awareness while contributing to our bold vision.
A day in the life of Special Events Assistant
- Provide admin and financial support to deliver successful events.
- Manage donor experiences and help secure auction and raffle prizes.
- Write engaging event content and marketing copy.
- Build relationships with volunteers, supporters, and stakeholders.
- Keep key data and event records up to date.
- Help manage event logistics, stock, and suppliers.
- Be part of the action at events - from planning to delivery!
- Actively committed to Marie Curie's values, role models behaviours with authenticity and purpose.
- Managing multiple share inboxes
What you'll need
- Excellent written and oral communication skills - confidence in dealing with people at all levels, demonstrating professionalism and diplomacy.
- Ability to prioritise and plan own workload and competing demands.
- Excellent organisational skills.
- IT literacy including familiarity with web search engines, plus an up-to-date knowledge of Microsoft Word, Excel, PowerPoint and Teams
- Strong interpersonal skills and relationship building abilities with the personality to work
Full job description here
Application Process
As part of your online application, you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
Close date for applications: The closing date for this role is Thursday 10th July 2025. We encourage you to apply promptly, as interviews will be conducted on an ongoing basis until the closing date.
Salary: £22,222 - £24, 350
Contract: Full time Fixed Term Contract - 12 Months
Based: Marie Curie Glasgow Hospice
Benefits you'll LOVE:
- Flexible working. We're happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [email protected]
The CMV Connect Project Coordinator role is designed to enhance the charity's outreach and support initiatives, focusing on building and maintaining relationships with healthcare professionals, families, and the broader community. This position involves coordinating projects that aim to increase awareness, provide resources, and support families affected by cCMV. This role is a part time role funded by National Lottery Community Fund. It is a freelance contractor role, as it is a contract for services.
CMV Action is a UK-based charity dedicated to supporting families affected by congenital cytomegalovirus (cCMV), a leading cause of childhood disabilities such as deafness, developmental delays, and vision impairment. The charity provides information, advocacy, and support to raise awareness and improve outcomes for those impacted by cCMV, both during pregnancy and in babies and children.
Key Responsibilities
- Project Coordination: Oversee the planning, implementation, and evaluation of CMV Connect initiatives, ensuring they align with the charity's objectives. Work with other Operation Team members and report to the Board fortnightly.
- Supporting families: Work with the trustees to follow up on those we support and identify how we can support them in the future. Work with volunteers to organise in-person and online opportunities for families to meet up.
- Volunteer Coordination: Recruit, train, and support volunteers involved in CMV Connect project.
- Event Management: Organise and support events and campaigns aimed at raising awareness and funds for CMV Action.
- Stakeholder Engagement: Develop and maintain relationships with healthcare professionals, community groups, and other families to promote awareness and support for cCMV. Provide social media content to the Fundraising Officer when each milestone is reached.
- Resource Development: Assist in creating and distributing educational materials and resources for families and healthcare providers.
- Data Management: Collect and analyse data to assess the impact of initiatives and inform future strategies. Financial data collection for the final evaluation report.
Person Specification
Essential
- Education: Degree level qualification or equivalent experience in a relevant field.
- Experience: Proven experience in project coordination, stakeholder engagement, and working within a charitable or healthcare setting. Previous working experience with volunteers within a project would be ideal.
- Skills: Strong organisational, communication, and interpersonal skills; proficiency in Microsoft Office, including proficiency in Excel.
- Attributes: Ability to work independently and as part of a team, manage multiple tasks, and maintain confidentiality.
Desirable
- Qualifications: Project management or volunteer management qualification.
- Experience: Experience in fundraising, event management, and using CRM systems, experience managing a similar project or offering support to families.
- Knowledge: Understanding of public health issues, particularly related to congenital infections and how to work in the charity sector.
Working Conditions
- Location: The role is home-based with occasional travel required for meetings and events.
- Hours: Part-time position, with flexibility to accommodate the needs of the projects. Approximately 16 hours per week, equivalent to 2 days per week.
- Salary: £150 per day, 8 hours a day, approx. 2 days a week, approx. 40 weeks till early June 2026.
This role offers an opportunity to make a significant impact on the lives of families affected by cCMV, contributing to the charity's mission to raise awareness and provide support.
This role has been funded thanks to The National Lottery Community Fund!
The client requests no contact from agencies or media sales.
We're looking for a Head of Fundraising with a focus on Trusts and Foundations to help take our income generation to the next level. The person in this role will lead and grow our income from major trusts and foundations, overseeing our existing portfolio while actively developing new, strategic opportunities.
This is a key leadership role in a small but ambitious fundraising team, with a focus on securing large-scale, multi-year grants. You'll write compelling bids and proposals, steward relationships with funders and senior stakeholders, and work closely with colleagues across the organisation to shape exciting, fundable projects.
You’ll line manage our Trusts and Reporting Officer and help create a clear, sustainable pathway for future growth – with a particular emphasis on building our capacity to operate at a medium-sized charity level.
You’ll report to the Director of Fundraising and play a vital part in a team that fuels the mission and vision of XLP.
Peer Support Integration Manager – HIV Services (East Anglia)
Salary: £36,000 per annum
Contract: 12 months (potential to extend)
Location: Hybrid – Remote with travel across East Anglia and occasional visits to London
Hours: Full time, 35 hours per week
Harris Hill is proud to be recruiting for a pioneering role at the forefront of peer-led HIV care.
We’re seeking a Peer Support Integration Manager to lead the delivery of a new programme embedding lived experience into clinical settings across three ICBs in East Anglia. This role is central to ensuring newly diagnosed individuals and those at risk of disengaging receive person-centred, empowering support.
Key responsibilities include:
- Coordinating peer support services across NHS sites
- Supervising peer caseworkers and volunteers
- Providing support to clients with complex needs
- Building clinical and community partnerships
- Leading on service evaluation and best practice sharing
Essential:
- Experience managing peer support or community programmes
- Understanding of intersecting challenges (e.g., mental health, housing)
- Strong project management and partnership-building skills
This is a unique opportunity to shape inclusive systems of care and drive meaningful change in HIV support services.
For more information, please submit your CV to .
Please note, CVs are being reviewed on a rolling basis and only successful applicants will be contacted with more information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Data & Administrative Officer
Location: The Gap Centre, 42 Stow Hill, Newport
Hours: 28 hours per week (Part-Time) Usual working pattern: Monday – Thursday, 9:30 AM – 5:00 PM (including a 30-minute unpaid break)
Salary: £18,345.60 per year - Actual (£12.60 per hour - Real Living Wage)
Contract Terms & Role Evolution: This role is initially offered on a one-year contract, with the intention of securing funding to establish a permanent position. As The Gap Wales continues to grow, the responsibilities of this role may evolve in response to organisational needs.
Reporting To: Report directly to the Operations Director, while working collaboratively with all staff and providing support across departments as needed.
Job Purpose:
The Data & Administrative Officer - with Reception & Support Services duties will be responsible for managing reception duties, administrative coordination, service-user data handling, and frontline support. This role is crucial in ensuring the smooth day-to-day operations of The Gap Wales and creating a welcoming environment for asylum seekers, refugees, and other service users.
Organisational Context:
The Gap Wales is committed to supporting asylum seekers and refugees in Newport, offering structured advocacy, integration programmes, and community-led initiatives. This role plays a vital part in ensuring that individuals accessing our services receive timely support and an efficient administrative process.
Main Duties and Responsibilities:
Reception & Frontline Support:
- Serve as the first point of contact, greeting visitors and handling enquiries in person, via phone, and email.
- Provide frontline support by triaging service-user needs and signposting them to relevant staff, services, or external agencies.
- Maintain a welcoming and inclusive atmosphere, ensuring vulnerable individuals feel respected and valued.
Data Management & Analysis:
- Manage and update service-user records, ensuring accuracy and compliance with GDPR.
- Assist with data collection and basic analysis to monitor service impact and inform reporting.
- Maintain confidential records and assist with documentation required for funding applications and grants.
Office Administration & Coordination:
- Oversee daily office operations, including scheduling meetings, managing correspondence, and maintaining filing systems.
- Assist with event planning, volunteer coordination, and onboarding processes for new staff and volunteers.
- Support the preparation of reports, presentations, and outreach materials.
Basic Support Services & Resource Management:
- Provide administrative support to frontline services, including monitoring inventory and ensuring essential supplies are available.
- Maintain oversight of service-user needs and ensure appropriate guidance on available resources.
- Support fundraising activities and project documentation, ensuring transparency in organisational reporting.
Salary & Benefits:
- £18,345.60 per year (Actual), paid in line with the Real Living Wage.
- Annual leave: 25 days plus bank holidays (Pro rata)
- Pension scheme: Contributions in line with organisational policy.
- Reasonable work-related expenses will be reimbursed in line with organisational policy.
- Opportunity to work in a meaningful, community-focused organisation making a tangible impact.
Training and Development:
· Successful candidates will benefit from robust training and mentoring programmes, ensuring continuous skill enhancement and professional growth. We invest in our team's development through regular workshops, courses, and hands-on mentoring, helping you stay at the forefront of your field. As the role evolves and funding is secured, there will be additional opportunities to expand your responsibilities and progress into a permanent, strategic position within our organisation.
General Responsibilities:
- Maintain confidentiality and handle sensitive information appropriately.
- Uphold values of equality, diversity, and inclusion in all aspects of work.
- Represent The Gap Wales professionally in interactions with service users, partners, and stakeholders.
Person Specification:
Essential:
Skills:
· Strong organisational and administrative abilities.
· Excellent communication and interpersonal skills, particularly in a frontline support role.
· Proficiency in Microsoft Office and basic data management tools.
· Ability to manage sensitive situations with empathy and professionalism.
Experience:
· Candidates should be comfortable engaging in customer-facing interactions, managing reception duties, and providing proactive support in a busy environment.
· Background in office administration, including recordkeeping, scheduling, and coordination.
· Candidates need to be comfortable managing confidential information and adhering to GDPR guidelines.
Attributes:
· A proactive, detail-oriented approach to work.
· Ability to work independently while collaborating effectively with colleagues.
· A commitment to equality, diversity, and inclusion in a community-focused setting.
Desirable:
Skills:
· Multilingual abilities to assist in service-user communication.
· Experience with data handling, reporting, and impact assessment.
Experience:
· Familiarity with asylum and refugee support services.
· Background in fundraising or supporting grant applications.
Attributes:
· A strong understanding of the challenges faced by asylum seekers and refugees.
· Adaptability to evolving organisational needs and responsibilities.
For enquiries or to apply, please send your CV and a cover letter to Byron James by clicking on apply now.
The Gap Wales is committed to serving the people of Newport & South Wales. We find ways to “fill the gap" left by existing services & charities.



