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Top job
Bright Futures UK, Victoria (Hybrid)
£26,000 - £28,000 per year
Exciting Opportunity for Ambitious Individuals to Create Lasting Change
Posted 1 day ago Apply Now
Top job
British Heart Foundation, London (Hybrid)
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Royal British Legion, City of London (On-site)
£41,172 to £42,192 per annum (Inclusive of London Supplement)
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Royal British Legion, City of London (On-site)
£42,090 Per Annum (Inclusive of London Supplement)
Posted 1 week ago
British Association for Sexual Health and HIV, London (Hybrid)
£35,000 per year
Seeking an outstanding Executive Assistant who will be first port of call for many of our members and support our executive leadership.
Posted 1 week ago
Closing in 6 days
CareTrade, London (On-site)
£27,550 - £30,400 per year
The Autism Project (TAP) Job Coach
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Hoxton Health, N1, London (On-site)
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Page 9 of 26
Victoria, Greater London (Hybrid) 11.08 miles
£26,000 - £28,000 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

About Bright Futures UK

Bright Futures UK supports children and young people aged 5 to 24 whose education has been disrupted due to serious long-term physical or mental health conditions. We offer online one-to-one tutoring, befriending, and mentoring programmes, as well as group programmes including hospital workshops, industry events, and advocacy actions initiatives. Working in close partnership with hospitals, families, and other services, we ensure that children and young people experiencing health-related challenges are not left behind.

Role Overview

This is a key role in the delivery of our online personalised programme. The Senior Coordinator will oversee the children and young people referral pathway, acting as the first point of contact for new referrals and guiding children, young people, and their families, educators, or hospital contacts through every stage of the onboarding process.

You will be responsible for gathering detailed and sensitive information about each young person’s health, education, and wellbeing, to ensure the support they receive is tailored, appropriate, and trauma-informed. Maintaining accurate and comprehensive records is a central part of this role. You will also line manage the Personalised Programme Coordinators, work closely with the wider Programme and Volunteer Teams, and play a key role in external outreach and stakeholder engagement.

Key Responsibilities

Referral and Programme Oversight

  • Act as the lead contact for all incoming referrals, including those from hospitals, statutory services, community organisations, and families
  • Hold safe, compassionate, and confidential conversations with CYPs to understand their needs and gather relevant information around education, physical health, and mental wellbeing
  • Ensure all referral documentation, risk assessments, consent forms, and safeguarding procedures are completed to a high standard and in line with organisational policy
  • Maintain strong working relationships with referral partners, providing updates and sharing appropriate feedback
  • Oversee the matching of referred CYP to suitable volunteers in collaboration with the Volunteer Senior Coordinator
  • Monitor programme delivery through regular check-ins with Personalised Programme Coordinators to provide support and identify emerging risks or additional needs
  • Liaise with internal colleagues to escalate safeguarding concerns and ensure support plans remain up to date
  • Contribute to the development of our personalised support model, helping us adapt and evolve our offer based on the needs of our community

Team Management and Coordination

  • Provide day-to-day line management and supervision to the Personalised Programme Coordinators
  • Delegate tasks effectively and oversee the coordination of team workloads and timelines

Stakeholder Engagement and Promotion

  • Promote Bright Futures UK’s personalised programme offer to relevant professionals and services
  • Represent the organisation at external meetings, events, and forums
  • Work with the Communications Team to ensure referral resources and information materials are accessible, clear, and up to date

Monitoring, Evaluation, and Administration

  • Maintain accurate records using our CRM systems (Better Impact and Asana), ensuring compliance with GDPR and safeguarding standards
  • Support ongoing monitoring and evaluation through data collection and feedback

Person Specification

Essential:

· Demonstrated ability to hold sensitive conversations in a trauma-informed, empathetic and professional way

· Knowledge of the education or healthcare systems affecting children and young people

· Excellent interpersonal and written communication skills

· High level of organisation and attention to detail, with the ability to manage multiple priorities and maintain accurate records

· Commitment to safeguarding, confidentiality and ethical practice

· Proficiency in using digital systems and confidence in learning new tools (e.g. Better Impact, Asana, Canva)

Desirable:

· Experience working with or supporting children and young people with complex needs, including health, SEND or mental health challenges

· Experience working in a charity, school, hospital or youth work setting

· Understanding of trauma-informed approaches and inclusive practice

· Experience supporting or supervising team members

· Mental Health First Aid

Posted by
Bright Futures UK View profile Organisation type Registered Charity Company size 6 - 10
Posted on: 21 July 2025
Closing date: 20 August 2025 at 15:53
Tags: CRM, Education, Programme Management, Youth / Children, Social / Support Work

The client requests no contact from agencies or media sales.