Volunteer Manager Jobs in Finsbury Park, Greater London

Job Description – Commercial Manager (Maternity Cover)

Reporting to: Head of Food Partnerships

Location: Field based

Contract: 9 month FTC

Hours: Full Time, 35 Hours

Salary: £36,302-£38,213 (We normally offer a starting salary at the start of the range)

We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.

About FareShare

FareShare is the UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to nearly 8,500 frontline charities and community groups.

The food we redistribute is nutritious and good to eat. It reaches charities across the UK, including school breakfast clubs, older people’s lunch clubs, homeless shelters, and community cafes. Every week we provide enough food to create almost a million meals for vulnerable people.

Every year, more than three million tonnes of food go to waste in the UK, enough for 7 billion meals. Meanwhile, the cost of living crisis is driving millions into food insecurity.

We are fortunate to benefit from the support of major retailers, the media, ambassadors and a groundswell of public engagement. As a result, there has never been a more exciting time to join an organisation at the heart of public consciousness.

FareShare’s Strategy & Vision

Vision: We have the vision of a UK where “No good food goes to waste”.

Mission: To use surplus, fit for consumption, food to feed those who are vulnerable in the UK by supporting front line charitable organisations that tackle the cause and not just the symptoms of food poverty.

Our Purpose: We are doers. We are a community. We change lives.

Our Values: Passion – for our cause and the challenge that lies ahead

Ambition – to go the extra mile and drive the change that must happen

Respect – for ourselves, each other, our volunteers, our partners and our beneficiaries

Collaboration – it’s only by working with others that we can be stronger

The role

This role will identify, develop and manage top food partners relationships and strengthen existing business relationships with companies in the food industry, generating value for the partner and to secure growing and sustainable volumes of surplus food for the FareShare Network.

For designated top food partners, you will be their day to day point of contact with regular face to face contact at all levels. You will undertake structured, strategic account management, leading and coordinating FareShare’s engagement across our organisation. This will mean agreeing and executing a bespoke joint business plan with each account to get more food, money and strategic support. You will also feedback on ways that we can better support our accounts and improve our services to them.

You will work directly and be on-site with top food partners to help identify and overcome the barriers which exist to giving surplus food to people in need as well as increasing money and strategic resource.

You will also be required to work closely with FareShare colleagues within FareShare and across the UK in our partner organisations in order to identify and understand opportunities for creating mutual and shared value.

Main areas of responsibility

Partnership Management

• Contribute to the development of consistent, structured Joint Business plans with designated accounts that take into account food, funding and other strategic initiatives to drive growth in food, money and other strategic resources.
• Work on behalf of the account to develop and embed services relevant to the account and
• agreed through the joint business plan – e.g. employability or store level redistribution.
• Execute joint business plans and report internally and externally on progress.
• Research and understand your accounts, including key ESG initiatives, waste streams, key personnel within the organisation that will help drive its success and engage the relevant internal departments through both desked based research and face to face contact.
• Proactively drive account forwards and progress these relationships with regular on-site visits and linking FareShare exec with key contacts.
• Keep up to date with industry and charity insights and ensure this is reflected back strategically across ways of working and account management

Project and Initiative Management

• Be responsible for managing and communicating key projects and initiatives to increase food volumes and strategic value, securing support from a range of stakeholders within food partners and across the FareShare network.
• Work closely with Supply Chain and Logistics, Operations and Network Development teams with the aim of optimising food out to our network
• Develop and lead FareShare cross-departmental strategic activity to enable us to derive maximum value from key food partners including liaising with fundraising, marketing and volunteering teams

Person specification

As an employer committed to Equal Opportunities, we will assess applications in line with these criteria that we consider either as being essential or desirable in this role.

Essential

• Demonstrable experience managing multiple accounts in the FMCG, food, retail or comparable sector with professionalism and integrity consistently meeting or exceeding challenging targets
• Good working knowledge of the key players across the food industry and their ways of working
• Successful track record of managing cross-functional projects to tight timescales and budgets, ensuring involvement of all key stakeholders
• Ability to develop and maintain effective working relationships at a range of levels and across multiple functions with a variety of internal and external stakeholders.
• Ability to use own initiative working independently and responsibly

Desirable

• Experience of working in a retail or food industry sector
• Experience of project evaluation, data-driven analysis and impact reporting
• Relationship and stakeholder management experience of large corporate partners
• Knowledge of and interest in Sustainable Development, Corporate Social Responsibility and experience of its application within the business environment

Competencies and behaviours

• Proactive, organised and able to work under pressure, whilst maintaining excellent attention to detail
• Excellent written and verbal communication with effective presentation skills
• Good knowledge of Microsoft Offices packages, ideally at an advanced level and with a good
• level of numeracy and literacy
• Analytical and data-driven approach to problem solving
• Creative approach to problem solving and developing new opportunities and initiatives

Benefits

• Hybrid / Flexible working, with regular UK travel
• 28 days’ annual leave + 8 bank holidays
• Employers pension contribution
• Employee Assistance Program
• Interest free bicycl

The Meridian One Community Garden serves as a space where we focus on cultivating fruit, salad, and vegetable produce. We involve the local community by hosting weekly volunteer gardening sessions, welcoming school visits, and organising various community events.

TCV is seeking a Senior Project Officer with expertise in community engagement, event coordination, and managing community facilities. The garden, which was established one year ago, encompasses facilities such as an office, a community meeting/education room, toilets, and a spacious polytunnel.

The Senior Project Officer will oversee a range of tasks including planning and executing community events, maintaining site Health & Safety, leading volunteers in practical projects like building wooden planters, tending to garden plants, and ensuring timely completion of administrative duties such as procurement, risk assessments, social media updates, and task reporting. They will also lead activities for the under 5’s Nature Explorers group, school visits, themed evening events, and family weekends. Additionally, they'll organise corporate volunteering sessions and cover holiday shifts for the Green Gym gardening program. Previous events have included 'Pampering and Enrichment,' 'Repurpose, Recycle, Reinvent' workshops, and a Black Women in Conservation and Horticulture photo exhibition, as well as our weekend family events featuring free food, music, and arts and crafts activities.

This role involves being friendly and open to various people who visit, from the toddlers attending the Nature Explorers club, to our volunteer gardeners, to senior staff from the local authority. There are two other people working part-time at the garden, and TCV provides thorough training and support from a helpful local team.

Ideally, we’re looking for someone with experience of gardening and/or nature conservation. However, what’s equally important is that the Senior Project Officer has initiative, is welcoming, and comfortable working with a wide range people. We’d therefore welcome applications from candidates who can display those personable qualities, with perhaps experience of working in a community centre setting.

In Spring 2024, TCV will be taking on the management of an additional nearby meanwhile space. The new Senior Project Officer will join us at an exciting time when we begin to turn that space into a new community tree nursery. Working with local people to gather seeds from significant trees in the surrounding area, we aim to grow saplings which will go on to be distributed for planting around London.

Working hours are 9am to 5pm, Monday to Friday. Given the nature of the role the Senior Project Officer will need to work from the garden during these times. Occasionally, to avoid lone working in the absence of another colleague, there will be the opportunity to work from home. Weekend family events take place on Saturdays, four times a year and there are approximately six evening events which take place between April to September. This post holder would be expected to attend those evening and weekend events.

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application. If you would like to discuss your requirements further please contact the People Team. We also offer reasonable adjustments on the job.

* A full driving licence would be ideal, though not essential, as the post holder has use of a company vehicle.

* This post is subject to an enhanced CRC check due to the activities working with children and vulnerable adults.

We are The Conservation Volunteers.

Our vision is Healthier, Happier Communities for Everyone. We believe that green spaces are an essential part of healthy, happy communities.

Our mission is To Connect People and Green Spaces to Deliver Lasting Outcomes for Both.

The opportunity to connect to nature on your doorstep and contribute to its protection should be available to everyone.

The outcomes of our work:

· Environment: Green spaces are created, protected and improved, for nature and for people.

· Communities: Communities are stronger, working together to improve the places where people live and tackle the issues that matter to them.

· Health & Wellbeing: People improve their physical and mental health & wellbeing, by being outdoors, active and connected with others.

· Learning & Skills: People improve their confidence, skills and prospects, through learning inspired by the outdoors.

Join in, feel good.

Home-Start Westminster, Kensington & Chelsea and Hammersmith & Fulham (HSWKCHF) is going through an exciting time; we are an innovative team who are creative and wholly committed to giving children and families the very best start in life. We are expanding our team to meet the growing needs of our communities and reach more families in need. This is an opportunity to join our enthusiastic and supportive staff team for a 12-month post (with the possibility of extension subject to funding).

As a Family Support Co-ordinator you will join our team of compassionate, experienced Family Support Co-ordinators, working to build strong relationships with local families facing complex challenges; 

• You will work one-to-one with families to identify their needs, match them to a trained volunteer and regularly review their progress. 

• You will provide on-going support and supervision to skilled, diverse volunteers, and work hard to build and maintain links with referring partners throughout our communities, ensuring holistic support for families. 

• As needs are identified, you will work together with our team of Family Support Co-ordinators to develop and facilitate supportive groups and activities for families. 

Essential requirements:

• Experience of supporting children and families; knowledge and understanding of their needs

• Good interpersonal skills and a positive team player

• Knowledge of safeguarding and the ability to supervise befriending volunteers

• A commitment to anti-discriminatory practice

• Ability to work using your own initiative

If you share our passion for supporting families and have experience in early years, family support or community work, we would love to hear from you! 

We offer a genuinely rewarding and positive work environment with ongoing opportunities for training and development. 

To apply, please download the documents below and return your Application Form and Monitoring Form to us by Monday 27th May, 5pm. 

HSWKCHF is committed to Equality of Opportunity and Diversity. 

An appointment will be made subject to satisfactory references and an Enhanced Disclosure and Barring Service (DBS) check.

Interviews will be held the week beginning 3rd June in our Westminster office.

The Partnership Manager role will report to the CEO and sit within the Business Development Team.

The Partnership Manager will be responsible for identifying new business opportunities in order to generate revenue, improve profitability and help the business grow. You will have a clear ability to tailor the way we sell our services to potential clients.

You will lead and support others across the company to communicate our service offering to external stakeholders that will directly contribute to the company’s growth strategy and impact.

The Partnership Manager will also be a key member of the department and contribute to, departmental strategies, systems and maximising efficiency, and communicating our brand values and services that attracts a wide range of clients.

In this role, you will work closely with the Digital Communications and Marketing, Monitoring and Evaluation, Programme and Finance teams.

Essential Experience

• Have a minimum 5 years sales and client relationship experience

• Proven success in a similar role, with a track record of securing income through multi-year partnerships

• Strong relationship management skills, particularly within the education and/or corporate sector.

• Ability to manage a heavy and varied workload effectively and maintain high levels of both accuracy and output

• Ability to think strategically and identify new opportunities and initiatives to grow the business

• Excellent verbal and written communication skills, with experience of producing high quality written materials that are tailored to the needs of specific internal or external audiences.

• Experience managing a CRM system, sales systems flow and executing sales campaigns/funnels

• Experience working in a fast-paced environment and working independently to find solutions to problems

Every 6 minutes someone learns that they are losing their sight. Every five hours, a baby is born with sight problems. In these moments, two profound questions emerge:

• Can this be stopped?

• How do I (or my child) live this life?

The merger of Fight for Sight and Vision Foundation on 1st April 2023 will enable us to address both questions. By combining our strengths and expertise we’ll be the only significant national funder with the efficiency, capability, and capacity to increase investment in medical research and social improvement. Together we can mitigate both the prevalence and impact of sight loss.

We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. This ambition includes retail growth plans and an income generation strategy to open more shops over the next 5 years. We currently operate 11 shops selling donated goods, including an online eBay shop.

We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you.

The Muswell Hill Shop Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.

JOB DESCRIPTION AND PERSON SPECIFICATION

Responsible to

Area Manager

Direct reports

Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.

Working hours and contract

Permanent, full-time

Salary

£23,933 plus OTE Bonus

Location

Muswell Hill

Role Responsibilities:

Purpose of Job

· To coach, lead and manage a team of volunteers

· Drive sales performance to exceed targets, maximising cost efficiency

· Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.

· To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures

· To promote strong relations within the local community to enhance the profile and good name of the charity

Main Responsibilities

· To deliver shop income plan

· To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success

· To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution

· To develop a culture of ownership and follow up within own team and volunteers

· To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house

· To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans

· To role model and promote effective team communication, celebrating success and sharing best practice

· To liaise closely with the Warehouse Manager, Area Support and Volunteer Manager and Area Manager

· To role model exceptional customer service to supporters and donors, providing feedback in a timely manner

· To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers

· Promote, monitor and act on internal and external customer feedback

· To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders

· To monitor and check security of stock and debrief variances with the Area Manager

· To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations

· To take ownership of good housekeeping for all areas of responsibility

· To accept responsibility and carry out any other task commensurate to the role

Person specification:

Skills, knowledge & experience

Sales and Profit

· Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop’s financial performance

· Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events

· Manage the team to maximise income from Gift Aid on donated products

· Ensure that all of Vision Foundation financial procedures are adhered to and executed in a timely fashion by the shop team

Shop Floor

· Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team

· Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Vision Foundation internal regulations regarding donated stock are adhered to

· Inspire the team to provide a great customer and donor experience, which enables The Vision Foundation to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes

· Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows

· Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)

· Work with the Area Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose

· Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Vision Foundation’s health and safety policies and procedures, including waste management and customer safety

Leadership - Volunteers

· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.

· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.

· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution

Leadership - Paid Staff

· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.

· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.

· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution.

Management - being part of Vision Foundation

· Play active part in the charity, including attending and contributing to all-staff meetings

· Play a key role in enabling the shop to represent Vision Foundation and increase the knowledge of the local community about our mission and work

· Be accountable for the integration of the shop into the local community in collaboration with the shop team

· Empower the team to respond to all appeals and fundraising opportunities.

· Adhere to and enforce Vision Foundation’s safeguarding policies.

Other

· Required to adhere to Vision Foundation’s vision, mission and values

· Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles

Personal qualities

· The ability to work under pressure whilst remaining calm and organised

· To be receptive to change and to act as a change agent

· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors

· To demonstrate a calm and logical approach to problem solving

· To consistently demonstrate a dedicated approach to the quality of customer service and team working.

· Comfortable working in a small team both strategically and operationally

· Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.

· Able to provide positive, dynamic, tenacious and flexible leadership at all times.

· Results-driven, able to measure and quantify own outcomes.

· Adaptable to changing landscape and evolving organisation.

· Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines

· Excellent verbal and written communication skills

· Highly organised with ability to plan effectively and allocate resources appropriately.

· An understanding of and commitment to London’s blind and partially sighted people.

Flexibility

· The role description is a general outline of duties and responsibilities and may be amended as the newly merged charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.

Every 6 minutes someone learns that they are losing their sight. Every five hours, a baby is born with sight problems. In these moments, two profound questions emerge:

• Can this be stopped?

• How do I (or my child) live this life?

The merger of Fight for Sight and Vision Foundation on 1st April 2023 will enable us to address both questions. By combining our strengths and expertise we’ll be the only significant national funder with the efficiency, capability, and capacity to increase investment in medical research and social improvement. Together we can mitigate both the prevalence and impact of sight loss.

We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. This ambition includes retail growth plans and an income generation strategy to open more shops over the next 5 years. We currently operate 11 shops selling donated goods, including an online eBay shop.

We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you.

The East Sheen Shop Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.

JOB DESCRIPTION AND PERSON SPECIFICATION

Responsible to

Area Manager

Direct reports

Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.

Working hours and contract

Permanent, full-time

Salary

£26,750, plus OTE Bonus

Location

East Sheen

Role Responsibilities:

Purpose of Job

· To coach, lead and manage a team of volunteers

· Drive sales performance to exceed targets, maximising cost efficiency

· Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.

· To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures

· To promote strong relations within the local community to enhance the profile and good name of the charity

Main Responsibilities

· To deliver shop income plan

· To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success

· To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution

· To develop a culture of ownership and follow up within own team and volunteers

· To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house

· To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans

· To role model and promote effective team communication, celebrating success and sharing best practice

· To liaise closely with the Warehouse Manager, Area Support and Volunteer Manager and Area Manager

· To role model exceptional customer service to supporters and donors, providing feedback in a timely manner

· To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers

· Promote, monitor and act on internal and external customer feedback

· To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders

· To monitor and check security of stock and debrief variances with the Area Manager

· To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations

· To take ownership of good housekeeping for all areas of responsibility

· To accept responsibility and carry out any other task commensurate to the role

Person specification:

Skills, knowledge & experience

Sales and Profit

· Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop’s financial performance

· Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events

· Manage the team to maximise income from Gift Aid on donated products

· Ensure that all of Vision Foundation financial procedures are adhered to and executed in a timely fashion by the shop team

Shop Floor

· Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team

· Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Vision Foundation internal regulations regarding donated stock are adhered to

· Inspire the team to provide a great customer and donor experience, which enables The Vision Foundation to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes

· Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows

· Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)

· Work with the Area Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose

· Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Vision Foundation’s health and safety policies and procedures, including waste management and customer safety

Leadership - Volunteers

· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.

· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.

· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution

Leadership - Paid Staff

· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.

· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.

· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution.

Management - being part of Vision Foundation

· Play active part in the charity, including attending and contributing to all-staff meetings

· Play a key role in enabling the shop to represent Vision Foundation and increase the knowledge of the local community about our mission and work

· Be accountable for the integration of the shop into the local community in collaboration with the shop team

· Empower the team to respond to all appeals and fundraising opportunities.

· Adhere to and enforce Vision Foundation’s safeguarding policies.

Other

· Required to adhere to Vision Foundation’s vision, mission and values

· Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles

Personal qualities

· The ability to work under pressure whilst remaining calm and organised

· To be receptive to change and to act as a change agent

· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors

· To demonstrate a calm and logical approach to problem solving

· To consistently demonstrate a dedicated approach to the quality of customer service and team working.

· Comfortable working in a small team both strategically and operationally

· Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.

· Able to provide positive, dynamic, tenacious and flexible leadership at all times.

· Results-driven, able to measure and quantify own outcomes.

· Adaptable to changing landscape and evolving organisation.

· Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines

· Excellent verbal and written communication skills

· Highly organised with ability to plan effectively and allocate resources appropriately.

· An understanding of and commitment to London’s blind and partially sighted people.

Flexibility

· The role description is a general outline of duties and responsibilities and may be amended as the newly merged charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.

The British Dyslexia Association (BDA) is a charity that represents the voice of people living with dyslexia. We aim to influence government and other institutions to promote a dyslexia friendly society that enables dyslexic people of all ages to reach their full potential.

This is an exciting new role for the BDA, which has been created with the purpose of recruiting, managing and supporting regional volunteers, leading specific outreach to groups impacted and disadvantaged by dyslexia and resulting life circumstances. This is a varied hands-on role that would suit a skilled volunteering professional, who will use their knowledge of volunteering best practice and experience to help us create the future for outreach volunteering at the BDA.

Location

Home-based (UK), with travel to the BDA office in Bracknell (Berkshire) and around the UK as and when necessary. Additionally, travel to team days approximately 1-2 times a year is required.

Duties and Responsibilities (to include, but not limited to):

 ·Recruiting, training and supporting regional volunteers and working with a national voluntary panel.

· Develop and implement volunteer recruitment strategies to attract a diverse pool of volunteers.

· Provide supervision and guidance to volunteers to ensure a positive volunteer experience.

· Coordinate volunteer training and onboarding processes.

· Maintain accurate volunteer records, including role, contract information and achievements.

· Monitor and evaluate the provision of outreach services to measure effectiveness and identify areas for improvement.

· Leading specific outreach to groups impacted and disadvantaged by dyslexia and resulting life circumstances.

· Promoting hubs, working closely with Marketing and Communications colleagues and creating referral routes to hub services.

· Coordinating with organisations and stakeholders at a national and local level, for joint working and support of the hubs.

· Creating resources and tools for hub volunteers to run services and for new hubs to establish in a consistent way.

· Evaluating services run by Local Hubs and contributing to knowledge and research on needs, provision and outcomes for people with dyslexia.

· Bringing together the network of Local Hubs, Local Dyslexia Associations and other member organisations - enabling them to share good practice, access training and peer support between volunteers. 

· Create and maintain an internal engagement plan that supports the BDA to increase impact and reach through our work with communities, including best practice guidance and tools.

Person Specification

Skills & Experience:

· Experience of engaging and including diverse groups, ‘hard to reach’ and vulnerable beneficiaries. 

· Demonstrable experience of volunteer management, including the recruiting, managing, supporting, training and retention of volunteers.

· Able to develop links and relationships with a variety of stakeholders.

· Project management skills, including development of regional services. 

· Strong relationship management skills with the ability to influence.

· Excellent IT skills including Microsoft Office 365 (Word, Excel, Outlook, PowerPoint). 

  Competencies & Personal Attributes:

· Excellent communication skills, both verbal and written.

· An ability to build effective networks that foster collaboration both internally and externally.

· Strong organisational and time management abilities, with the ability to manage multiple tasks and priorities simultaneously.

· Commitment to the mission and values of the BDA.

This post may be subject to a satisfactory Criminal Records Check, from either the Disclosure and Barring Service (England & Wales), Disclosure Scotland Check (Scotland) or Access NI (Northern Ireland).

Equal Opportunities

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at the BDA. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

Every 6 minutes someone learns that they are losing their sight. Every five hours, a baby is born with sight problems. In these moments, two profound questions emerge:

• Can this be stopped?

• How do I (or my child) live this life?

The merger of Fight for Sight and Vision Foundation on 1st April 2023 will enable us to address both questions. By combining our strengths and expertise we’ll be the only significant national funder with the efficiency, capability, and capacity to increase investment in medical research and social improvement. Together we can mitigate both the prevalence and impact of sight loss.

We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. This ambition includes retail growth plans and an income generation strategy to open more shops over the next 5 years. We currently operate 10 shops selling donated goods, including an online eBay shop.

We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you.

The Hampton Hill Shop Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.

JOB DESCRIPTION AND PERSON SPECIFICATION

Responsible to

Area Manager

Direct reports

Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.

Working hours and contract

Permanent, part-time

7 hours per week on Saturday

Salary

£23,933 pro-rata plus OTE Bonus

Location

Hampton Hill

Start date

As soon as possible

Role Responsibilities:

Purpose of Job

· To coach, lead and manage a team of volunteers

· Drive sales performance to exceed targets, maximising cost efficiency

· Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.

· To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures

· To promote strong relations within the local community to enhance the profile and good name of the charity

Main Responsibilities

· To deliver shop income plan

· To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success

· To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution

· To develop a culture of ownership and follow up within own team and volunteers

· To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house

· To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans

· To role model and promote effective team communication, celebrating success and sharing best practice

· To liaise closely with the Warehouse Manager, Area Support and Volunteer Manager and Area Manager

· To role model exceptional customer service to supporters and donors, providing feedback in a timely manner

· To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers

· Promote, monitor and act on internal and external customer feedback

· To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders

· To monitor and check security of stock and debrief variances with the Area Manager

· To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations

· To take ownership of good housekeeping for all areas of responsibility

· To accept responsibility and carry out any other task commensurate to the role

Person specification:

Skills, knowledge & experience

Sales and Profit

· Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop’s financial performance

· Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events

· Manage the team to maximise income from Gift Aid on donated products

· Ensure that all of Vision Foundation financial procedures are adhered to and executed in a timely fashion by the shop team

Shop Floor

· Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team

· Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Vision Foundation internal regulations regarding donated stock are adhered to

· Inspire the team to provide a great customer and donor experience, which enables The Vision Foundation to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes

· Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows

· Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)

· Work with the Area Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose

· Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Vision Foundation’s health and safety policies and procedures, including waste management and customer safety

Leadership - Volunteers

· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.

· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.

· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution

Leadership - Paid Staff

· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.

· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.

· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution.

Management - being part of Vision Foundation

· Play active part in the charity, including attending and contributing to all-staff meetings

· Play a key role in enabling the shop to represent Vision Foundation and increase the knowledge of the local community about our mission and work

· Be accountable for the integration of the shop into the local community in collaboration with the shop team

· Empower the team to respond to all appeals and fundraising opportunities.

· Adhere to and enforce Vision Foundation’s safeguarding policies.

Other

· Required to adhere to Vision Foundation’s vision, mission and values

· Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles

Personal qualities

· The ability to work under pressure whilst remaining calm and organised

· To be receptive to change and to act as a change agent

· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors

· To demonstrate a calm and logical approach to problem solving

· To consistently demonstrate a dedicated approach to the quality of customer service and team working.

· Comfortable working in a small team both strategically and operationally

· Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.

· Able to provide positive, dynamic, tenacious and flexible leadership at all times.

· Results-driven, able to measure and quantify own outcomes.

· Adaptable to changing landscape and evolving organisation.

· Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines

· Excellent verbal and written communication skills

· Highly organised with ability to plan effectively and allocate resources appropriately.

· An understanding of and commitment to London’s blind and partially sighted people.

Flexibility

· The role description is a general outline of duties and responsibilities and may be amended as the newly merged charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.

We are looking for two Development Managers to join our Development team focusing on Individual Giving and Trust and Foundation Fundraising.

The Development Manager (Individual Giving) will manage the strategic development of Individual Giving, identifying opportunities to drive growth in this area. The post-holder will oversee the delivery of our Regular Giving programmes and will also manage relationships with high-level donors to identify and securing major gifts.

Applicants must be able to demonstrate the following essential requirements:

• Drive acquisition, retention and growth of Individual Giving at all levels with a particular view to growing unrestricted income from this stream.
• Develop and deliver inspiring Regular Giving appeals, understanding the key motivations of our supporters and in line with the strategic objectives of the organisation.
• Lead on the delivery of all aspects of the Patron programme, in particular stewardship of Patrons and supporting the Head of Development in a strategic review of the programme.
• Collaborate with colleagues across the organisation to grow visitor giving, taking a multi-channel and innovative approach.
• Proactively manage a personal portfolio of prospects and donors to secure mid- and major-level gifts from Individuals, ensuring that tailored moves management strategies are employed to meaningfully move relationships towards solicitation.

The Development Manager (Trust and Foundations) will manage the strategic development of Trusts and Foundations fundraising, identifying opportunities to drive growth in this area. The post-holder will oversee income generation from grant-making organisations and ensure timely reporting to funders.

Applicants must be able to demonstrate the following essential requirements:

• Drive growth of Trusts and Foundations income especially at the five- and six-figure level, with a particular view to supporting unrestricted income and major projects in the organisation’s pipeline.
• Proactively manage a personal portfolio of Trusts and Foundations, regularly meeting and engaging with prospective funders to pitch proposals and check-in around expectations. 
• Liaise with key internal stakeholders to develop accurate, compelling funding applications in line with deadlines set by funders. 
• Build lasting relationships with funders in order to establish opportunities for multi-year income generation.
• Drive the Trusts and Foundations prospecting process and increase the range of prospects approached for support, utilising prospect research tools and securing introductions from our network. 

Every 6 minutes someone learns that they are losing their sight. Every five hours, a baby is born with sight problems. In these moments, two profound questions emerge:

• Can this be stopped?

• How do I (or my child) live this life?

The merger of Fight for Sight and Vision Foundation on 1st April 2023 will enable us to address both questions. By combining our strengths and expertise we’ll be the only significant national funder with the efficiency, capability, and capacity to increase investment in medical research and social improvement. Together we can mitigate both the prevalence and impact of sight loss.

We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. This ambition includes retail growth plans and an income generation strategy to open more shops over the next 5 years. We currently operate 11 shops selling donated goods, including an online eBay shop.

We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you.

The East Sheen Shop Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.

JOB DESCRIPTION AND PERSON SPECIFICATION

Responsible to

Area Manager

Direct reports

Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.

Working hours and contract

Permanent, part-time

21 hours per week over three days, primarily weekends but flexible over a seven-day rota

Salary

£23,933 pro-rata plus OTE Bonus

Location

East Sheen

Role Responsibilities:

Purpose of Job

· To coach, lead and manage a team of volunteers

· Drive sales performance to exceed targets, maximising cost efficiency

· Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.

· To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures

· To promote strong relations within the local community to enhance the profile and good name of the charity

Main Responsibilities

· To deliver shop income plan

· To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success

· To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution

· To develop a culture of ownership and follow up within own team and volunteers

· To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house

· To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans

· To role model and promote effective team communication, celebrating success and sharing best practice

· To liaise closely with the Warehouse Manager, Area Support and Volunteer Manager and Area Manager

· To role model exceptional customer service to supporters and donors, providing feedback in a timely manner

· To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers

· Promote, monitor and act on internal and external customer feedback

· To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders

· To monitor and check security of stock and debrief variances with the Area Manager

· To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations

· To take ownership of good housekeeping for all areas of responsibility

· To accept responsibility and carry out any other task commensurate to the role

Person specification:

Skills, knowledge & experience

Sales and Profit

· Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop’s financial performance

· Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events

· Manage the team to maximise income from Gift Aid on donated products

· Ensure that all of Vision Foundation financial procedures are adhered to and executed in a timely fashion by the shop team

Shop Floor

· Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team

· Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Vision Foundation internal regulations regarding donated stock are adhered to

· Inspire the team to provide a great customer and donor experience, which enables The Vision Foundation to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes

· Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows

· Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)

· Work with the Area Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose

· Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Vision Foundation’s health and safety policies and procedures, including waste management and customer safety

Leadership - Volunteers

· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.

· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.

· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution

Leadership - Paid Staff

· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.

· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.

· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution.

Management - being part of Vision Foundation

· Play active part in the charity, including attending and contributing to all-staff meetings

· Play a key role in enabling the shop to represent Vision Foundation and increase the knowledge of the local community about our mission and work

· Be accountable for the integration of the shop into the local community in collaboration with the shop team

· Empower the team to respond to all appeals and fundraising opportunities.

· Adhere to and enforce Vision Foundation’s safeguarding policies.

Other

· Required to adhere to Vision Foundation’s vision, mission and values

· Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles

Personal qualities

· The ability to work under pressure whilst remaining calm and organised

· To be receptive to change and to act as a change agent

· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors

· To demonstrate a calm and logical approach to problem solving

· To consistently demonstrate a dedicated approach to the quality of customer service and team working.

· Comfortable working in a small team both strategically and operationally

· Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.

· Able to provide positive, dynamic, tenacious and flexible leadership at all times.

· Results-driven, able to measure and quantify own outcomes.

· Adaptable to changing landscape and evolving organisation.

· Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines

· Excellent verbal and written communication skills

· Highly organised with ability to plan effectively and allocate resources appropriately.

· An understanding of and commitment to London’s blind and partially sighted people.

Flexibility

· The role description is a general outline of duties and responsibilities and may be amended as the newly merged charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.

Role: Digital Marketing Manager
Hours: 30 hours per week (4 days per week)
Location: Homebased within the UK with a requirement to travel to occasional meetings, mostly held in London

Reporting to: Director of Brand and Digital

Benefits: Flexible working arrangements, 28 days of annual leave (FTE pro rata for part-time) + 1 day for your birthday, pension scheme

Key relationships: Managing external relationships with key agencies and partners

Salary: £40,000 per annum (FTE pro rata for part-time)

Contract: Fixed term with the potential to extend

About Overcoming MS

Are you a digital marketing expert, looking to make an impact at the world’s leading multiple sclerosis healthy lifestyle charity?

At Overcoming MS, we are here for everyone with MS who wants to take control of their health and wellbeing. We provide clear, practical actions for people to take and a supportive community to help people living with MS. The Overcoming MS Program uses substantial scientific evidence to show how lifestyle choices, alongside medication, benefit physical and mental health.

Knowing people with MS can reduce their risk of disease progression through lifestyle choices gives hope to us all. Our vision is a world in which living a full and healthy life with MS is possible for everyone.

Once people with MS know about the potential impact of a healthy lifestyle, they need to feel that the information is coming from a reliable source, in order to believe in it and adopt the key changes. The Overcoming MS Program is based on broad-based, high-quality scientific evidence, and lifestyle is an area that has growing interest and development.

About the role

We’re recruiting for an experienced Digital Marketing Manager to steer us in the next stage of our journey. This is an exciting development of an existing role at Overcoming MS and will allow the successful candidate to make the position their own.

The Digital Marketing Manager will be responsible for delivering an innovative new digital marketing approach, through the innovation, creation and delivery of projects and activities which increase leads, donations and engagement for Overcoming MS charity.

 Key Responsibilities

The Digital Marketing Manager will work across several areas, including:

1. Conversion optimisation

· Increasing our donations and data capture - to enable us to continue the dialogue and create donations from a greater percentage of those who visit our website, or interact with other digital channels.

· Working with our agency partner to optimise key landing pages and signposting for conversion.

2. User journey optimisation

· Helping people find the right content based on data optimisations so that more people find what they need and understand what else the charity could offer them. Using HotJar for insights.

· Automated email journeys - Building customer journeys to support the Program pillars to build deeper relationships with people in our community.

3. Increasing reach and traffic generation

· Testing different low-cost digital reach opportunities.

· Including paid social, referral activities, calls to action across our channels, YouTube SEO and SEM. Working with an agency to optimise journeys from Google Grant, leading to clearly articulated actions (eg donations, sign-ups, click-throughs).

4. Testing to improve results continually 

· Email AB testing - Deliver AB testing to inform future email AB tests.

· Plan AB testing for email marketing projects, for the website, and other projects as needed to improve conversion rates.

5. Digital project management

· Testing new digital versions of courses and tools. Project management of website updates.

6. Campaign support

· Leading, innovating and supporting advocacy, communications and fundraising campaigns as needed to increase reach, engagement and conversions.

7. Gathering community feedback

· Continue the plan to access regular community feedback to influence Hub improvements and other digital channel improvements.

8. Supplier collaboration

· Working with our suppliers to optimise collaboration, reduce cost and increase impact.

About you

Strong digital skills

• A proven track record of managing digital products/projects/programmes which create value for end-users. 
• Strong working knowledge and experience in digital solutions.
• Experience in evaluating and improving existing digital programs.
• Significant experience working with 3rd party digital providers to create solutions that work for the target audience.
• Confident in Google Analytics and Google Search Console.
• Excellent understanding of AB testing to maximise conversion rates.
• Experience in using tools like HotJar (preferred).
• Strong analysis skills. 

Project management skills

• Excellent organisational, planning, prioritisation and time management skills with an ability to work to deadlines and change priorities when needed. 
• Expertise in using and implementing relevant project management methodologies and tools. 
• Ability to proactively mitigate risks and overcome barriers to implementing solutions.

High work quality and passion for innovation

• Excellent eye for detail, works to deliver high-quality work.
• A passion for innovation, an open mind, and a willingness to learn and grow.

Strong interpersonal skills

• Excellent communication skills, energetic and passionate. 
• Demonstrable track record of building lasting professional relationships. 

Charity interest

• An understanding of the charity sector or an interest in charities would be a bonus.

• Knowledge of digital fundraising, digital income generation opportunities and digital conversion.

Working location

You are comfortable working remotely as part of a small team, and happy to travel occasionally to London or other central locations for meetings.

What can we offer you?
Our staff benefits include:
• 28 days annual leave (FTE - pro rata for part-time) plus a day off for your birthday and bank holidays
• Flexible working
• Remote working
• Pension
• Employee Assistance Programme

How to apply

Please send your CV and a covering letter.

In your application, please let us know:

• Your current salary and desired salary (if you are successful in getting the role)
• Your notice period
• Your current location.

Please respond ASAP, as we will start screening candidates as soon as we receive applications.

We are an equal opportunities employer, committed to diversity and inclusion in the workplace. We make hiring decisions based on merit. If you fill most or all of the requirements, please apply.

No agency contact, please.
 

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability? 

 Then Advance Charity could be the career choice for you!

We are looking for an IT Project Manager

 Salary:            £42,000 - £45,000 (depending upon experience)

Location: Hammersmith, with travel to other Advance sites (some working from home)

Hours:               35 Hours per week

Contract:           Permanent

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.  

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending.   We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.  

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies. 

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

Reporting to the Director of Finance & Operations, the IT Project Manager will lead the scoping, researching, sourcing, design develop and implementation of several new systems relating to CRM, Case Management, Finance and HR.

The IT project manager will also support the Director of Finance & Operations in managing the relationship with the IT Support contract, providing IT support where necessary and in renewing the IASME (Information Assurance for Small and Medium Enterprises) accreditation.

About You:  You are pro-active, driven to improve processes and ways of working and have good stakeholder management skills and experience. You have the ability to work independently and use initiative. You will have good research and planning skills and are able to remain calm under pressure. You have good organisational skills including attention to detail and multi-tasking skills.

You are approachable, positive, flexible and ready to take on a wide range of tasks.

To be successful as the IT Project Manager you will need the below experience and skills: 

You will have previous experience in IT change management with significant experience of overseeing implementation projects, allowing you to hit the ground running. You will have an excellent understanding of computer systems, security and databases to allow you to ensure

an excellent and reliable IT service is provided to all staff on and off site. You will have strong Project, Stakeholder & Programme management skills and significant experience of delivering major business critical projects including the desired benefits and outcome to time, cost and quality, including the management and maintenance of standard project controls and documents.

You will have a bachelor’s degree in a relevant discipline or equivalent professional experience and 

A PMP, PRINCE2, Agile or other industry standard Programme or Project Management qualification. A good knowledge of Microsoft Server technologies, 365 admin level experience across Teams, SharePoint, OneDrive, Exchange Online etc. is essential for the role. Your experience will include supporting network devices and concepts, printers, softphones and other business hardware and software.

How to apply: 

If this sounds like the opportunity for you, please click on the ‘Apply Job’ button below.

Closing Date for Applications: Sunday 19 Mary 2024 at 23:59

· Interviews are taking place on a rolling basis 

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits: 

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) 
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training

Career development pathways 

Accessibility

We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email the Talent team via our website and we will contact you to discuss how we can help. 

**************************************************************

Diversity, Inclusion and Equal Opportunities

We value diversity and believe the variety of ideas, perspectives and experiences it brings creates an effective environment in which talents can be fully utilised to achieve our goals.

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

The Volunteer Administration Executive will sit within the CoppaFeel! Education Team and will work closely with the Volunteer Community Executive and the Volunteer Community Manager. They will provide administrative support volunteer recruitment and onboarding; induction and training; support and supervision; and reward and recognition.

This is a remote-first role, which means you aren’t expected to come into the office. The only days you would be required to attend the office would be for our quarterly team meetings, quarterly department meetings and in person training. We will provide plenty of notice for when you are required to be in the office. Although the role is remote-first we have an office space where you are also welcome to work from.

About our volunteer community

We have over 250 volunteers involved in our core education volunteer programmes as well as opportunities across fundraising and events. Our volunteers include university students, former fundraisers and supporters. 

Volunteers are at the heart of our community value and play a vital role in helping us to deliver our key education programmes. The main aim of this role is to ensure our volunteers have a positive experience during their time with us and are supported to spread our lifesaving message.

About CoppaFeel!

CoppaFeel! exists to educate and remind every young person in the UK that checking their chest isn’t only fun, it could save their life. We are the first breast cancer charity in the UK to create awareness amongst young people, with the aim of instilling a new  healthy habit that could one day save their life. We are a small team which, collectively, has one almighty big voice. We were founded out of a need to right wrongs, and when we hear of more people diagnosed late, or young people dying from this disease, we know there isn’t a more powerful reminder to get up and get out of bed every morning.

DUTIES AND RESPONSIBILITIES

• Play a key role in overseeing the day to day administration of volunteer programmes
• Be the key contact and link between volunteers and external organisations who wish to book an awareness talk, stall or other volunteer-involving activity
• Communicate with volunteers, assisting with questions and requests through the management of shared email inboxes
• Coordinate bookings and scheduling for awareness talks, stalls or other volunteer-involving activity using our volunteer management platform and related digital tools
• Support the Volunteer Community Executive with the administration of recruitment, induction, onboarding, training and supervision of volunteers, including support for community events.
• Oversee the administration for thanking volunteers across the teams, taking an active role in CoppaFeel! thanking events, gifting and post
• Maintain volunteer records using our database and report against volunteer activity
• Manage volunteer kit including monitoring stock, ordering and reviewing resources
• Process volunteer travel and expense claims
• Assist with the administration for the set up and delivery of new projects and volunteer opportunities

SKILLS, KNOWLEDGE, AND PERSONAL ATTRIBUTES

• Outstanding administrative skills
• Experience of providing administrative support within a busy team
• Experience in customer or user facing roles
• Outstanding organisational skills to manage conflicting priorities
• Outstanding time management skills with the ability to plan and meet deadlines
• Excellent communications skills
• Strong IT skills, with the ability to pick up new systems quickly
• Ability to work effectively with colleagues at all levels across the organisation
• Ability to work unassisted and be self motivated
• Ability to handle confidential or sensitive information
• Friendly and approachable with the ability to quickly build and maintain strong working relationships

CoppaFeel! welcomes applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities, and from men, because we would like to increase the representation of these groups within the charity.  We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are keen to encourage a diverse range of perspectives, skills , experience and knowledge at the charity. 

The Peer Support Coordinator will play a critical role in the delivery of Day One's Peer Support Service. The primary objectives are to ensure a high-quality service is delivered to our beneficiaries; to develop our regional peer support model; and to facilitate a positive volunteering experience for our lived experience volunteer team. Responsibilities will include the day-to-day coordination of peer support activity. This will involve sensitive communication with trauma-affected individuals to understand their needs and preferences, using this information to facilitate suitable peer support matches.

The postholder will contribute to building a diverse volunteer team by supporting the volunteer recruitment and induction processes. They will offer ongoing support, guidance and motivation to our volunteers, ensuring meaningful opportunities to engage with Day One. The postholder will support the Peer Support Manger to conduct regular reviews with volunteers to gather feedback on their experiences as well as supporting their personal and professional development.

The Peer Support Co-ordinator will monitor service delivery and volunteer activity to ensure it is operating within agreed policies and processes. To ensure we can evidence the success and quality of the service, a key aspect of the role will involve keeping accurate records of interventions as well as collecting regular evaluation/impact data and personal case studies.

You will be a compassionate individual, dedicated to ensuring the highest quality of support for our beneficiaries and volunteers alike. You will be empathic with strong active listening skills, able to demonstrate sensitivity and discretion in your communication with trauma-affected individuals.  You will be adept at identifying individual’s support needs and have strong social/communication skills enabling you to facilitate appropriate and meaningful peer support matches. Possessing excellent organisational skills, you will thrive in the fast-paced and reactive environment of peer support service delivery.

You will be committed to maintaining high standards and have a keen eye for detail able to keep accurate records of interventions and collect evaluation/impact data with regularity. Additionally, you will have a proactive approach to building and supporting a diverse volunteer team.  You will be a ‘people-person’, enjoy speaking with others, and have the knowledge and confidence to offer ongoing guidance and motivation to our volunteer team. Your ability to conduct regular reviews to gather feedback to support volunteers' personal and professional development will be essential in driving the continued success of our peer support service. You will enjoy supporting others to develop new skills and navigate challenges successfully.  

Day One is a young, ambitious national charity dedicated to supporting people impacted by serious or multiple injuries which could result in life changing consequences such as disability or death, referred to in the NHS as ‘major trauma’.  Our Caseworkers work alongside NHS Clinicians, embedded as part of the team within Major Trauma Centres and across the wider Major Trauma Network to provide practical, emotional and financial support to adults and children as well as their families and loved ones.  Inspired ‘by patients for patients’ our vision is that no one has to piece life back together on their own after catastrophic injury.