Volunteer manager volunteer roles in south shields, tyne and wear

The main duties of a Trustee

• To ensure that the organisation complies with the governing documents, organisation law, and any other relevant legislation or regulations.
• To ensure that the organisation pursues its objectives as defined in its governing documents.
• To ensure that the organisation applies its resources exclusively in pursuance of its objectives, i.e. the organisation must not spend money on activities that are not included in its own objectives, no matter how worthwhile or charitable they are.
• To contribute effectively to the board of trustees’ role by giving firm strategic direction to the organisation, setting overall policy, defining goals, setting targets and evaluating performance.
• To promote the interests of the Ouseburn Trust within a wider network and throughout the community it serves, and whilst doing so, safeguard the good name of the organisation.
• To declare conflicts of interest whilst carrying out the duties of a trustee.
• To be collectively responsible for the actions of the organisation and other trustees.
• To ensure the financial stability of the organisation.
• To protect and manage the assets of the organisation and ensure funds are effectively managed.
• To attend meetings and to read papers in advance and to give advance notice if unable to attend. Trustees who fail to attend three consecutive meetings may be asked to resign their seat.
• To make sure the organisation is effectively insured.
• To support employees in their appointment and effective execution of their duties.
• To keep informed about the activities of the organisation.
• To appoint a suitable person from the board to the roles of Chair & Vice Chair.

When appointing new Directors/Trustees serious consideration will be given to the skills, knowledge and experience that will be brought to the Board of Directors.

It is essential that Directors/Trustees understand the management process and carry out their role both diligently and effectively without becoming a barrier to progress or over-stepping their responsibilities.

The requirements of the role

The culture of the organisation is to deliver its charitable aims using a business type approach. Ideally we are looking for someone who:

• has a passion for the Ouseburn Valley and our work within it.
• is sympathetic to the Trust's aims and values and
• understands the role of the third sector in driving local regeneration.

New Directors/Trustees will demonstrate:

• Integrity.
• A commitment and enthusiasm to the work and objectives of the Ouseburn Trust.
• A willingness to devote the necessary time and effort to their duties as a Trustee.
• An understanding and/or experience of management practice with a professional approach to the work of the Board and to the development of the Ouseburn Trust.
• A commitment to equality of opportunity.
• Good independent judgement and a strategic vision.
• An ability to work effectively as a member of a team.
• A commitment to work in the best interest of the Ouseburn Trust at all times and to take part in the work of the Ouseburn Trust through involvement in sub-committees.
• A range of skills and experience that will enable the Ouseburn Trust to fulfil its Primary Objectives and an understanding and acceptance of the legal responsibilities, duties and liabilities of Trusteeship.

Training provided

An extensive induction pack is available for new Trustees along with ongoing support from staff and fellow Trustees.

Hours: Variable – depending on individual circumstances and what people can do

Location: Variable – we are looking to extend our reach of peer support walks throughout Yorkshire

Main Tasks:

We appreciate any volunteering help that you can offer YBTC and want to make sure that our

volunteers have a positive experience with us. We pledge to support you as much as we can.

We want to ensure that volunteering with us does not feel too daunting, so the exact tasks might

vary depending on your circumstances. However, some typical tasks may include:

· Support our regular wellbeing/peer support walks

· Welcome participants and help them feel comfortable, fostering a friendly and inclusive atmosphere

· Encourage conversations among participants, offering a listening ear

· Be attentive to the well-being of all participants during the walk

· Offer information on YBTC services

· Attending occasional training sessions or volunteer meetings organised by YBTC

We are looking for people who are:

· Are warm and non-judgemental

· Reliability – are punctual and committed to scheduled walks

· Collaborative mindset to work effectively with staff and volunteers

· Basic physical fitness to complete the walks, awareness of the needs of participants with

different mobility/health conditions

We can offer you the following:

· Full induction and ongoing training

· Ongoing support and supervision in your role

· Opportunity to learn new skills and meet new people

· The satisfaction of making a positive impact on those affected by brain tumours

Background

Founded in 2003 and originally named Andrea’s Gift and later Brain Tumour Research and Support

Across Yorkshire, Yorkshire’s Brain Tumour Charity (YBTC) is Yorkshire and Humber’s leading

brain tumour charity. Offering practical, financial and emotional support to both adult and child

brain tumour patients, together with their families.

We fund brain tumour research in Yorkshire; we hope this research, dedicated to identifying new

approaches to the discovery and treatment of brain tumours will improve outcomes for patients.

At YBTC we are a small team who are growing to meet the needs of those affected by a brain

tumour in Yorkshire. Around 15 new cases of primary brain tumours are diagnosed in the region

every week.

Our charity values are: Integrity, Compassion, Community & Ambition.

Our Vision/Mission

To improve the lives of people impacted by a brain tumour in Yorkshire through local support and research.

Every day, neurodivergent people in the legal profession face misunderstanding, outdated assumptions, and well-meaning but misguided "support." We're building something different - a charity that gets the science right, speaks with authority, and creates change based on evidence rather than good intentions.

We need someone who understands what neurodiversity really is - professionally, academically, maybe personally, to be our compass and our credibility.

What we're looking for

We need a neurodiversity specialist who can be our knowledge foundation - someone whose expertise ensures everything we do is grounded in current understanding and best practice.

Your background might include:

• Professional expertise in neurodivergence through psychology, neuroscience, education, occupational therapy, or related fields

• Deep knowledge of current research and evidence base around neurodivergence

• Understanding of the real challenges neurodivergent people face in professional environments

• The ability to translate complex concepts into language that lawyers (and everyone else) can understand

• Genuine commitment to making the legal profession work better for neurodivergent people

What would be brilliant (but not essential):

• Hands-on experience working with or advocating for neurodivergent individuals

• Academic qualifications or research experience in relevant areas

• Knowledge of workplace adjustments and inclusive employment practices

• Understanding of career progression challenges in professional settings

• Experience in education, training, or public awareness work

• Personal lived experience of neurodivergence (valued but not required)

What you'll be doing

This isn't about lending your name to our letterhead. You'll be actively shaping everything we put out into the world:

Being our quality control:

• Reviewing all our educational materials, resources, and communications to ensure they're factually accurate

• Keeping us current with evolving research and best practices

• Making sure our language is appropriate, respectful, and up-to-date

• Helping us spot and counter misinformation before it takes hold

Guiding our strategy:

• Providing specialist input on how we approach neurodiversity promotion in the legal profession

• Advising on the most effective methods for raising genuine awareness and understanding

• Supporting the development of educational programs that actually work

• Identifying where we can make the biggest impact

Building our credibility:

• Helping establish partnerships with respected neurodiversity organisations, researchers, and experts

• Supporting our reputation as a source that legal professionals can trust

• Advising on collaboration opportunities with academic institutions and healthcare professionals

Supporting our people:

• Providing guidance to our neurodivergent volunteers in their advocacy work

• Ensuring volunteer-led initiatives are built on solid understanding

• Advising on accessible and inclusive team management practices

The need-to-know

Time commitment: Around 4-8 hours per month - one monthly trustee meeting plus the specialist input that makes the difference, and the occasional extra task that crops up. 

Term: We're looking for a minimum 2-year commitment initially, which then becomes a rolling 1-year term subject to the constitutional requirements. 

When we meet: We will be setting our meeting dates at the start of the organisation's year (October 2025) so everyone can plan ahead. 

Next steps:

• Applications close: 5 September 2025 at 17:00

• Interview dates: TBC - dependent on application numbers

• Next board meeting: TBC

Why this role matters

The legal profession is finally starting to talk about neurodiversity. But too often, the conversation is happening without the depth of understanding it deserves. Myths persist, outdated language gets used, and initiatives are built on shaky foundations.

Your expertise doesn't just add value to our work - it protects the people we're trying to help from being let down by another well-meaning but uninformed initiative.

What We Offer in Return

• Real influence: Your knowledge directly shapes our approach and ensures our impact is positive

• Professional recognition: Work with a charity that's building a reputation for getting it right

• Meaningful connections: Network with other professionals who share your commitment to evidence-based change

• Flexibility: We’re a team of working professionals and always work around professional commitments

• Support: Join a board that values expertise and provides genuine collaboration

• Development opportunities: Expand your governance experience and charity sector knowledge

• Recognition: References, recommendations, and opportunities to speak on topics you care about

• Expenses covered: We reimburse reasonable costs related to your trustee work

Whether your expertise comes from clinical practice, academic research, educational settings, or lived experience combined with professional knowledge, if you care about ensuring neurodiversity initiatives are built on solid foundations, we want to hear from you.

Application deadline: 5 September 2025 at 17:00

We're committed to making reasonable adjustments throughout our recruitment process and welcome applications from all backgrounds. If you need any support with your application, please let us know.

Esaete Foundation

The organisation empowers young women to become economically independent do they can make informed decisions about their lives.

Menstrual health management related issues, basic quality education for all, women not embracing leadership positions

We offer menstrual health trainings in both schools and in community, we work with parents and local leaders to ensure that there is community awareness in regards to issues affect the girl child and women, we have started/opened up clubs in schools where students can get accurate information about their lives and these clubs also encourage students to stay in school. We encourage young girls to take up leadership positions right from lower class level, they can be prefects at school, local leaders for young women in their communities. Lots of training and community awareness programs.

Fundraising and Partnership Manager

Volunteer Role Description (remote, unpaid)

Key Responsibilities

1. Resource Mobilisation & Grant Writing: Identify and pursue funding opportunities from local, regional, and international donors (foundations, embassies, INGOs, private sector, etc.).

2. Lead proposal writing and development of high-quality grant applications in line with ESAETE’s mission and programming priorities.

3. Track and respond to calls for proposals, concept notes, and partnership opportunities.

4. Donor Engagement & Reporting

5. Build and maintain strong relationships with donors and partners.

6. Ensure timely and quality reporting, including donor communications, progress updates, and impact stories.

7. Organise donor visits and presentations to showcase our work and impact.

8. Strategic Partnerships Development: Initiate and maintain strategic partnerships with organisations, networks, and institutions aligned with our vision.

Represent ESAETE Foundation in relevant fundraising and partnership forums.

Support in developing MOUs, partnership frameworks, and collaborative initiatives.

Internal Capacity Building: Build staff and volunteer capacity in fundraising, proposal writing, and partner engagement.

Support the development of fundraising tools, systems, and databases.

Weekly Time Commitment

4-6 hours per week

Duration of Volunteer Role (remote)

6+ months

Are you a HR professional? Could you give an hour a week to tackle pregnancy and maternity discrimination? Then we need you!

We’re not going to sugar-coat it, things aren’t great for working parents and pregnant women. It can feel frustrating and a bit depressing at times, but by being part of the Pregnant Then Screwed volunteer team, you get to turn that frustration into something positive. In the last year the fantastic volunteers on our Advice Line have spoken to over 5000 women and parents, collectively providing around 40 hours of free support and advice every week. Hundreds of women and parents call our Advice Line every day, but with a small team of volunteers we are only able to answer a fraction of those calls—this is where you come in.

We are looking for brilliant HR professionals who want to help Pregnant Then Screwed tackle the Motherhood Penalty by becoming a Volunteer HR Advisor.

Our Volunteer Advisors give around 1-2 hours a week of their time to the Advice Line. They use their HR knowledge to offer a kind, empathetic support and advice to help people to identify and challenge pregnancy and maternity discrimination in the workplace.

About the role

Role Title: Volunteer HR Advisor 
Location: Home-based (UK)
Reporting To: Head of Support Services

Time Commitment

The Advice Line is open Monday-Friday, 9am-3pm, with various available shifts during those times. We ask volunteers to give 1-2 hours per week on the Advice Line for a minimum of three months. 

Alternative time commitments can be considered and discussed as part of your application, so please do include any information that might be useful in your application form.

Main Role Purpose

The Advice Line HR Advisors play a vital role in providing support and guidance to working parents facing unfair treatment or discrimination in the workplace via our advice line. Volunteers will offer advice, listen empathetically, and provide information about employee rights and available resources. This role is critical in empowering parents to make informed decisions and navigate workplace challenges effectively.

Essential requirements

• Minimum CIPD level 5 Diploma in People Management with one professional reference.
• Knowledge of employment laws, regulations, and policies related to pregnancy, maternity leave, and discrimination.
• Access to a mobile phone/laptop/tablet to receive calls. You will not be charged for calls and your number will not be shared.
• Access to a reliable and secure WIFI connection. Public WIFI is not suitable for this role.
• Excellent active and empathetic listening skills.
• Good written and verbal communication skills, including the ability to convey information clearly and concisely.
• A kind and welcoming telephone manner.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Comfortable using online communication tools.

Key Responsibilities

• Answer incoming phone calls to the PTS Advice Line from individuals seeking support and advice.
• Listen actively, empathise, and provide HR advice and guidance to support callers with their enquiries.
• Signpost to further information and other support organisations if necessary.
• Make referrals to our legal partner if required.
• Record all details of the call on our CRM system.
• Maintain professionalism in all interactions, adhering to all Pregnant Then Screwed guidelines and policies.

What you can expect from PTS

• The opportunity to use your skill set to tackle the Motherhood Penalty and make a meaningful impact.
• An onboarding and induction period which can be completed at your own pace.
• Support from the PTS staff team and volunteer network.
• Access to our Volunteer Training Hub.
• Opportunities to help us further develop and shape our Support Services.

Obuyisi bw'Omu Initiative

Through grassroots initiatives, advocacy, and partnerships, the Obuyisibwomu Initiative aims to uplift marginalized groups—particularly women, youth, and children—while fostering long-term, sustainable change.

Obuyisi bw’omu Initiative addresses critical challenges faced by underserved communities in Uganda. These include limited access to mental health support, poor water sanitation and hygiene practices, barriers to quality education, and the escalating effects of climate change.

Mental Health: Stigma, lack of awareness, and limited access to mental health services leave many—especially youth—without the support they need for emotional well-being.

Water, Sanitation & Health (WASH): Inadequate clean water sources and poor sanitation infrastructure contribute to preventable diseases and poor health outcomes in rural communities.

Quality Education: Many children face barriers such as lack of resources, insufficient learning environments, and limited access to inclusive education opportunities, hindering their personal and community development.

Climate Change & Environmental Degradation: Communities experience direct impacts of climate change, including environmental degradation and food insecurity, but often lack the tools or knowledge to mitigate these effects.

Through our programs, we aim to empower communities, raise awareness, and drive sustainable solutions to these interconnected social and environmental issues.

Obuyisi bw’omu Initiative provides community-driven, practical solutions that empower individuals and promote sustainable development in Uganda.

Mental Health Awareness: We create safe spaces for dialogue, organize awareness campaigns, and engage youth in mental health education to reduce stigma and promote emotional well-being.

Water, Sanitation & Health (WASH): We work with communities to improve access to clean water, promote proper sanitation practices, and conduct health education to prevent disease and improve public health outcomes.

Quality Education: We support learners by providing educational resources, mentorship, and advocacy for inclusive, quality education—ensuring that children and youth in rural areas have better opportunities for growth.

Climate Action: We engage communities in environmental conservation activities such as tree planting, climate education, and sustainable practices that build resilience to climate change.

By combining grassroots engagement with volunteer expertise, we foster community ownership, empower young people, and promote lasting positive change.

Social Media Manager

Volunteer Role Description (remote, unpaid)

• Social Media Strategy & Management Develop and execute multi-platform social media strategies aligned with campaign and organizational goals. Manage and grow presence across platforms (e.g., Facebook, Instagram, X/Twitter, LinkedIn, TikTok). Create and schedule engaging, branded content (text, graphics, video) that drives traffic and donations. Monitor social media trends and adapt content to maximize visibility and engagement.
• Performance Tracking & Optimization Track and analyze performance metrics (reach, engagement, conversion) using analytics tools. Use data to refine content strategy and improve ROI across channels. A/B test content types, posting times, and ad formats to maximize impact.
• Digital Marketing Integration Run and optimize unpaid and paid social campaigns (Facebook Ads, Instagram Promotions, etc.). Collaborate on email marketing campaigns to support donor outreach and retention. Coordinate with fundraising and campaigns team to align social efforts with digital marketing goals.
• Web Content & SEO Support Coordinate website updates to reflect social campaigns. Use basic web development skills to manage front-end content updates. Optimize landing pages and social content for SEO to boost organic reach and campaign visibility.
• Community Engagement & Donor Interaction Respond to messages, comments, and mentions to foster relationships and build trust. Highlight donor stories, campaign milestones, and impact updates to maintain excitement and loyalty. Develop strategies for user-generated content and community-building campaigns.
• Brand Consistency & Visual Identity Ensure visual and messaging consistency across all digital platforms. Collaborate with designers (or use tools like Canva, Adobe Express) to produce eye-catching content

Weekly Time Commitment

10+ hours per week

Duration of Volunteer Role (remote)

3-5 months

Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.

We are looking to recruit a Support Volunteer for the North Durham Group. As our local group Support Volunteer you’ll help people affected by MS find information about local and national services. That could be helping someone access local information about the care or benefits they need or giving them a hand with a grant application. See a video about one of our Support Volunteers here.

In this role you’ll be able to develop your listening and communication skills, as well as your knowledge of local services. Most importantly you’ll help people affected by MS to access the help they need.

Time commitment

We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.

This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.

About you

You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.

You will be reliable and easy to contact and you need to live in or near the local area the group to carry out this role.

Apply 

1. Read through the role description carefully

2. Please apply online

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

Join a small charity with a big heart and help shape our future.

Barefoot and Free is a grassroots UK-based charity funding respite breaks for families with neurodivergent children or children affected by trauma. We're growing from the ground up and we’re looking for passionate, creative Volunteer Fundraising Champions to grow with us.

This is more than a stepping stone role. It’s a real opportunity to be part of something long term that's meaningful, mission-driven, and deeply rewarding. You'll play a key role in shaping a small charity with huge potential and your efforts will directly impact the lives of families who truly need support.

Why Join Us?

Grassroots charity work is full of heart but it’s not without its challenges. We don’t have huge budgets, so we need fundraisers who can think outside the box, raise funds rather than spend funds and inspire others to get behind the cause.

But the rewards? They’re immense:

• You’ll see the direct results of your work as we grow together.

• You’ll gain invaluable experience for your CV and future roles in the third sector.

• You’ll be part of a close-knit team where your ideas and efforts are truly valued and supported.

Your Role

As a Volunteer Fundraising Champion, you’ll help us raise the funds we need to provide life-changing breaks for families. You’ll be the creative spark and the friendly face behind fundraising efforts that make a real difference.

Key Responsibilities:

• Plan, organise and deliver creative fundraising activities (raffles, online quizzes, challenge events, etc.)

• Engage and support individual fundraisers (e.g. sponsored runners, event hosts)

• Act as a key contact for fundraising volunteers providing encouragement, advice, and practical support

• Develop and maintain a central fundraising tracker (Excel or similar)

• Log all fundraising activity, targets, and deadlines

• Collaborate with our social media volunteer to promote campaigns

• Support recruitment and onboarding of new fundraising volunteers

What You’ll Bring

• Clear, friendly written and verbal communication

• Creativity and confidence in engaging with people online and offline

• Strong organisation and time management skills

• Self-motivation and the ability to work independently

• A genuine passion for our mission and grassroots charity work

• Experience in fundraising or event planning is helpful but not essential, heart and drive matter more

Time Commitment

• Flexible and remote

• Around 2 to 5 hours per week

• We’ll work around your availability this role can fit around your life, studies, job, or family

What You’ll Gain

• Hands-on experience in fundraising, event planning and project coordination

• Something impressive and meaningful for your CV or portfolio

• Real-world charity sector experience

• Friendly support and mentoring from a passionate team

• A strong sense of purpose, knowing your efforts directly support families in need

• References available on request

How to Apply

Please send a recent CV along with a short note about yourself, including any relevant fundraising or event planning experience (formal or informal!).

We can’t wait to hear from you and hopefully welcome you to the Barefoot and Free family.

Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.

We are looking to recruit a Support Volunteer for the Newcastle and Gateshead Group. As our local group Support Volunteer you’ll help people affected by MS find information about local and national services. That could be helping someone access local information about the care or benefits they need or giving them a hand with a grant application. See a video about one of our Support Volunteers here.

In this role you’ll be able to develop your listening and communication skills, as well as your knowledge of local services. Most importantly you’ll help people affected by MS to access the help they need.

Time commitment

We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.

This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.

About you

You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.

You will be reliable and easy to contact and you need to live in or near the local area the group to carry out this role.

Apply 

1. Read through the role description carefully

2. Please apply online

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.

We are looking to recruit a Communications Volunteer for the North Tyneside Group. As our Communications Volunteer you’ll make sure people know they have a local MS Society group to turn to.

In this role you’ll be able to develop your writing skills, and gain an experience of communicating across a range of digital channels. 

Time commitment

We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.

This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.

About you

You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.

You will be reliable and easy to contact and you need to live in or near the area the group to carry out this role.

Apply 

1. Read through the role description carefully

2. Please apply online

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered. 

Help us to grow brand-new online charity platform A Good Thing! Come on board to help us manage relationships with the businesses that have joined us: use your communications skills to drive more businesses to engage with the platform and to make donations of things they no longer need.

A Good Thing is a not-for-profit set up with one mission: to send less to landfill, and more to a good cause. We're rolling out fast across the UK, momentum is building, and we're growing a network of passionate local volunteer champions right across the country to drive our growth.

You’ll be using both your communications skills and your project management expertise to help us grow the number of businesses engaging with the platform and giving things away.

Come with us on our journey towards reducing waste and boosting wonderful local charities at the same time.

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.