Volunteer positions volunteer roles in elm park, greater london

While gaining invaluable experience in recruitment, human resources and NFP Social enterprise,                           practice your passion within real-life scenarios.

We are looking for Recruitment Managers to join our team. The ideal candidate will play a vital role in sourcing, engaging and will help us build a diverse and dedicated team to support our brand messages and visions.

If you are enthusiastic, passionate and dedicated about building a dynamic team and are excited to contribute your recruitment skills to a meaningful cause, join us as a Recruitment Manager Volunteer. Together, we can create a positive and lasting impact in our community.

Please note the role is a voluntary position and could be entirely remote. Any incurred reasonable expenses will be paid.

Responsibilities:
- Collaborate with HR and leadership team to understand needs, roles and requirements.
- Develop and implement effective recruitment strategies and campaigns.
- Utilise online platforms, social media, and community networks to advertise opportunities.
- Assist with review applications and inquiries, and assess candidate suitability.
- Conduct interviews with potential candidates to determine their skills, motivations, and alignment with our values and visions.
- Maintain a database of potential and current candidates and keeping track of their skills, interests, and availability.
- Work closely with leadership team and other team members to ensure a seamless transition from recruitment to engagement.
- Regularly report on recruitment metrics and effectiveness to the leadership team.
- Continuously seek opportunities to improve recruitment process.

Requirements:
- Excellent communication and interpersonal skills.
- Ability to effectively market and promote opportunities.
- Experience in recruitment, human resources, or volunteer management is a plus.
- Highly organised with the ability to manage multiple tasks and prioritise effectively.
- Proficiency in using online platforms, social media, and communication tools.
- Dedicated and willing to learn.
- Committed to our values and mission 

Please send your CV and a brief cover letter outlining your interest and relevant experience. We look forward to reviewing your application and discussing how you can become a vital part of our team.​

ABOUT TESYouth 

TESYouth (Training, Employment Opportunities & Social Development for Youth) is a NFP social enterprise which focuses on improving the rate of youth employment, through volunteering, interactive and skill-based workshops, work-experience and training programmes. Together with our strategic partners, we collaborate with organisations to provide youth to develop their skills, and to assist in achieving their career aspirations.

Welcome to 2-3 Degrees

Thank you for your interest in the role of Trustee of 2-3 Degrees Legacy CIO. 

Since launching in March 2016 we have worked with over 10,000 young people across the UK, delivering fun, engaging and dynamic workshops and programmes to inspire young people to become the best version of themselves. Following a period of growth and reflection, we are embarking on the journey to establish our own charity.

The new charity will become a platform for us to grow our reach and impact, delivering more transformational programmes for young people.

We are looking for exceptional candidates to join our Trustee Board, providing strategic guidance and oversight during this crucial transition.

Trustee Duties and Responsibilities

• Support and provide advice on 2-3 Degrees Legacy CIO’s purpose, vision, goals and activities. 
• Approve operational strategies and policies, and monitor and evaluate their implementation.
• Oversee 2-3 Degrees Legacy CIO’s financial plans and budgets and monitor and evaluate progress. 
• Ensure the effective and efficient administration of the organisation.
  • Contribute to regular reviews of 2-3 Degrees Legacy CIO’s own governance. 
  • Attend Board meetings, adequately prepared to contribute to discussions.
• Ensure that key risks are being identified, monitored and controlled effectively.
• Harness personal and professional networks to support our fundraising strategy.
• Keep abreast of changes in 2-3 Degrees Legacy CIO’s operating environment.
• Use independent judgement, acting legally and in good faith to promote and protect 2-3 Degrees Legacy CIO’s interests, to the exclusion of their own personal and/or any third party interests.
• Contribute to the broader promotion of 2-3 Degrees Legacy CIO’s objectives, aims and reputation by applying your skills, expertise, knowledge and contacts.
• Jointly with other Trustees, to hold the charity ‘in trust’ for current and future beneficiaries.

Support

• 2-3 Degrees Legacy CIO is committed to developing and supporting our Trustees throughout their time on the Board, from initial induction to training and mentoring.

Time commitment

• Trustees are volunteers. You should be able to commit at least half day a month (4 hours) to support the work of the charity. This will include keeping abreast of the work of the charity through reading staff reports and attending Trustee Board meetings four times a year, responding to emails and providing advice and support to staff as necessary. In addition, you should be able to attend at least one full Board Development Day per year.

• Alongside this, Trustees are expected to have a passion for the 2-3 Degrees mission and engaging with young people, this should be reflected (but not limited to) attending a minimum of 2 workshops per year to stay engaged with the impact of the organisation and its key events. 

Term of office

• Trustees are appointed for a three-year term of office.

*Read more about our organisation via the attached PDF, which will become visable when you start the application*

We are seeking a skilled and passionate Volunteer Trust & Grant Bid Writer to help secure funding that will enable us to continue and grow our life-transforming work in Christian mental health. Working with the Director of Development, the role will involve identifying funding opportunities, preparing compelling grant applications, and helping us build strong relationships with trusts and foundations aligned with our mission.

Mercy UK is a Christian mental health and wellbeing charity, committed to equipping people to live free and stay free through a range of trauma-informed, faith-based support services. From our flagship Freedom Journey programme to practical resources like Keys to Freedom, we support individuals navigating emotional and spiritual challenges and empower churches and Christian organisations to provide meaningful, transformational support.

Key Responsibilities

● Research suitable grant-making trusts and foundations, with a particular focus on those funding mental health, faith-based initiatives, and/or community wellbeing.

● Work closely with the Director of Development to maintain a pipeline of prospective funders.

● Draft high-quality, tailored funding applications that reflect the heart, outcomes, and impact of Mercy UK’s work.

● Collate and interpret project data, outcomes, and financial information to support applications.

● Support the development of template responses and maintain accurate records of submissions and outcomes.

● Assist in preparing follow-up reports or updates required by funders.

What We’re Looking For

● Strong written communication skills with the ability to craft persuasive and inspiring content.

● Attention to detail and the ability to work independently.

● Experience of fundraising through trusts and foundations, or equivalent transferable experience in writing bids or proposals.

● An ability to articulate and represent Christian values and ethos respectfully and effectively in written applications.

● Passion for mental health and wellbeing, and alignment with Mercy UK’s mission and values. 

What You’ll Gain

● The opportunity to make a meaningful contribution to a growing, impactful charity.

● Experience in trust and grant fundraising, with support and guidance from our development team.

● A chance to use your skills to directly support the emotional, spiritual, and mental wellbeing of individuals across the UK and beyond.

● References and testimonials for future opportunities.

● Access to Mercy UK’s Employee Assistance Programme with Health Assured

JOB BRIEF

We are seeking a strategic and persuasive Campaigner to join our advocacy team at The IWI: International Women’s Initiative. In this critical position, you will leverage your extensive political acumen and strategic insight to influence legislation and policy on behalf of The IWI. The Campaigner will play a critical part in shaping public policy and advocacy initiatives that align with our mission and objectives. They will serve as a key liaison between our organisation and governmental entities, ensuring that our interests are effectively represented and advanced. Ideal candidates for this role possess a keen understanding of advocacy, the legislative process, excellent communication skills, and an unwavering commitment to the human rights of women. We encourage applicants who may not meet every requirement to apply. Your unique experiences and perspectives could be a valuable addition to our team.

RESPONSIBILITIES

o Establish and maintain relationships with elected officials, policymakers, community leaders, coalitions, advocacy groups  and other stakeholders to promote The IWI's objectives;

o Monitor and report on legislative developments and emerging issues that may impact The IWI;

o Collaborate with internal teams to align lobbying efforts with broader organisational goals and messaging;

o Draft and advocate policy proposals, position papers, policy briefs, reports, and testimony to articulate our stance on key issues, while representing The IWI in public forums;

o Prepare reports and recommendations for senior staff;

o Draft and disseminate press releases, position papers, and other communication materials to promote The IWI advocacy initiatives;

o Utilise social media platforms to enhance public engagement and support for The IWI lobbying efforts.

QUALIFICATIONS

Required:

o 5+ years of experience in change behaviour, lobbying, public policy and government relations, with a proven track record of successful advocacy and campaigns efforts.

o Deep understanding of the legislative process and the political landscape (in the USA, Europe specifically), particularly as it relates to CEDAW;

o Strong communication and negotiation skills, with the ability to articulate complex policy issues clearly and persuasively;

o Experience in developing and maintaining strategic relationships with key stakeholders, including lawmakers, industry groups, and grassroots organisations;

o Strong network of contacts within the legislative and regulatory community; media and related NGOs.

o Able to work independently with minimal supervision;

o Ability to manage people and multiple projects simultaneously.

Preferred:

o Advanced degree in public policy, political science, law, or a related field;

o Experience in women’s human rights relevant to The IWI's mission;

o Proven ability to navigate complex political environments and build consensus among diverse groups;

o Membership in relevant professional organisations or certifications in lobbying or advocacy is a plus.

TECHNICAL SKILLS AND RELEVANT TECHNOLOGIES

o Proficiency in using advocacy management software and tools for tracking legislation and stakeholder engagement;

o Strong analytical skills to assess the impact of proposed legislation on organisational objectives;

o Familiarity with social media and digital advocacy platforms to enhance outreach efforts.

SOFT SKILLS AND CULTURAL FIT

o Advanced interpersonal skills with a collaborative mindset, capable of working effectively with diverse teams;

o Strong strategic thinking and problem-solving abilities, with a proactive approach to identifying opportunities for advocacy;

o Integrity and professionalism, demonstrating a commitment to ethical lobbying practices;

o       A passion for public service and a deep understanding of the issues affecting women’s human rights globally.

Birkbeck Students' Union is looking for two exceptional individuals to join our Board of Trustees as volunteer Lay Trustees. This is a unique opportunity to make a significant impact on the student experience at Birkbeck, guiding our strategic direction and ensuring we continue to support and enrich the lives of our diverse student body.

Role Overview: As a Lay Trustee, you will attend and actively participate in five Board of Trustee Meetings and five Finance & Audit Committee meetings per year. Your strategic oversight and governance will help ensure the Students' Union operates in line with its mission, values, and legal obligations. You will provide guidance and insight based on your expertise in one of the following areas Cybersecurity; Fundraising; Legal; and Marketing.

How to Apply: Interested candidates should submit a resume and a cover letter outlining their relevant experience and motivation for applying. Applications should be sent via email by 13th April 2025. 

Any questions about the role please email Yousuf Joondan (CEO).

Birkbeck Students' Union is committed to diversity and encourages applications from all individuals, regardless of background, who meet the role's criteria.

Join Us as a Trustee and Help Tackle Food Poverty in Hackney

We are a dynamic, mission-driven charity with a turnover of £1.5 million, working at the heart of East London to address food poverty and support our richly diverse community. Our work is impactful, community-led, and more vital than ever.

We are now seeking two new Trustees to join our dedicated Board.

What We’re Looking For

We are looking for individuals who are:

• Passionate about social justice and food insecurity and committed to making a meaningful difference in East London.
• Able to dedicate time for 5 Board meetings per year (including one all-day away day), as well as 4–5 committee meetings annually.
• Willing to engage actively between meetings, contributing to decision-making, strategic guidance, and supporting our staff and volunteers.

We are particularly keen to appoint trustees with expertise in:

• Legal affairs, to help us navigate governance, compliance, and contractual matters.
• Human Resources / Equality, Diversity and Inclusion (EDI), to support us in ensuring our organisation reflects and serves our community with integrity and care.

However, we welcome applicants with other relevant skills or lived experience that could enrich our work.

Why Join Us?

As a trustee, you’ll be part of a committed, forward-thinking team, helping to shape the strategic direction of a charity that has a direct, positive impact on people’s lives. This is an opportunity to apply your knowledge, grow your experience, and support a cause that matters.

If you share our values and are ready to make a difference, we’d love to hear from you.
Closing date 11th August. 

Here’s 5 reasons you’ll love to volunteer in our shops:

1. It's fun

2. It's flexible

3. You'll learn and share skills

4. You'll be making a difference

5. You'll work with a great team

We’re passionate about what we do, and love giving second-hand clothing a chance of going to a good home. Our shop teams are key to raising vital funds for our work and act as incredible advocates for the rights of children both in the UK and around the world.

Please note that this is a voluntary, unpaid role, based in the UK. We are unfortunately not able to provide support with visa requests. 

Volunteering in the shop

Mary's Living & Giving for Save the Children is unique - a vibrant result of the generous gifts of local individuals and companies being turned around by the skills and passions of volunteer teams, to create a destination retail experience. We hold a prime position on the picturesque Church Street and from our little pink shop we raise lifesaving funds for Save The Children’s work both in the U.K. and abroad. As well as raising awareness on sustainable fashion and fashion climate activism, we’re a hub of excitement and passion!

Our Stoke Newington Shop Volunteers are in the middle of it all, and there’s plenty to get involved with. You might be sorting and pricing stock, engaging with customers, ringing items through the till, creating fantastic window displays or keeping our shop floor looking organised.

It’s up to you how much you commit. We have volunteers who support for a couple of hours a week and some do more. Many people volunteer either a morning or an afternoon each week - this is something that will be discussed at the selection stage, after you’ve applied.

Why volunteer with Save the Children?

In over 110 countries, we support children to transform their lives. By providing live-saving short-term help, and pushing for deep-rooted social change, we help children take, their future into their own hands. We believe every child has the right to learn. Every child should have good food to fuel their bodies and every child should have medicine when they're sick.

Skills and experiences we seek

We welcome applications from people with a wide range of skills and experiences. You don’t need any retail or shop experience as full training will be provided. What’s important to us is that you are a team player, open to learning and to follow our policies as well as be an excellent representative for Save the Children. 

We know that our shop teams are stronger when they are inclusive and representative of their communities. Everybody can make a real difference. People come to us for all sorts of reasons, from all backgrounds, and we will do what we can to find a role that works for you.

What happens next?

After you’ve filled in an application, we will invite you for an informal trial shift. It’s a great opportunity to visit the shop, meet some of our existing volunteers and have a go at some of the tasks that you would be supporting with as a shop volunteer. Hopefully allowing you to get a feel for the role and make sure it’s for you. We also ask for a couple of references (these don’t have to be formal workplace ones, just someone who has known you for over 6 months and isn’t related). 

How to apply

Express your interest on email via the apply button. 

Please note that this is a voluntary, unpaid role, based in the UK. We are unfortunately not able to provide support with visa requests. 

Job Title: Admin Assistant                                                                               

Reports To: Department Manager 

Location: Remote 

Employment Type: Volunteer (12 hours/week for 6 months)

About the Project – “Solta o Jogo”
Solta o Jogo is a vibrant cultural competition and festival celebrating Brazilian heritage through Capoeira, music, dance, acrobatics, and a Brazilian arts & crafts fair. Hosted at Kingston University Townhouse, the event invites the community to participate in free performances, workshops, and exhibitions promoting cross-cultural understanding.

As part of this initiative, we are seeking a dedicated Admin Assistant to support the day-to-day coordination and administrative operations behind this exciting and community-driven programme.

Position Overview:
The Admin Assistant will play a vital role in supporting communication, event coordination, documentation, and volunteer tracking. This position is perfect for someone looking to gain hands-on experience in nonprofit administration, event logistics, and team coordination. The role offers flexibility, skill development opportunities, and the chance to make a meaningful impact within the community.

Key Responsibilities:

Event Coordination Support

• Schedule and manage logistics for project events, workshops, and community showcases.

• Track bookings, rehearsals, and venue use to ensure a smooth timeline.

• Support RSVP management and communication for performances and activities.

Data & Documentation Management

• Maintain and organise project records such as attendance sheets, registration forms, and feedback.

• Ensure digital files are properly stored and accessible for all team members.

• Assist in compiling reports and summaries post-events.

Communication & Liaison

• Serve as a contact point for public and internal queries related to the project.

• Help coordinate communication between departments involved in the project (HR, Marketing, PR, Finance).

• Communicate with facilitators, artists, and partners to confirm details and provide logistical support.

Resource & Inventory Support

• Track inventory of promotional and event materials.

• Assist in coordinating procurement and delivery of materials for activities and performances.

Volunteer Coordination

• Monitor onboarding progress of volunteers engaged in Solta o Jogo.

• Assist with preparing and maintaining volunteer schedules.

• Provide administrative support during volunteer briefings and training.

General Administrative Duties

• Take meeting minutes and circulate action items.

• Help draft internal updates, task lists, and team reminders.

• Provide general clerical support as needed.

Required Qualifications:

Education:
No specific degree required, but experience in administration, event coordination, or office support is desirable.

Skills & Attributes:

• Excellent organisational and time-management skills.

• Proficiency in Microsoft Office (especially Word and Excel).

• Strong verbal and written communication skills.

• Attention to detail and ability to multitask efficiently.

• Friendly, professional, and proactive attitude.

• Ability to work independently as well as collaboratively with remote teams.

Benefits:

• Gain practical experience in nonprofit administration and cultural event coordination.

• Work flexibly with a remote, supportive team.

• Contribute to a vibrant, meaningful community project.

• Receive mentoring and transferable skill development.

• Local travel reimbursement for any in-person events or meetings (if applicable).

Equality Statement:

Quilombo UK is committed to fostering an inclusive and diverse environment. We promote equal opportunities in line with the Equality Act 2010. Discrimination of any kind will not be tolerated, and we welcome applications from individuals of all backgrounds.

***PhD required***

12 month minimum comminitment

only applicants with a PhD will be considered

About YAUK

Youth Advantage UK is a charitable organization that uses a research-led approach to inform policy work and projects
that aim to promote and further the human rights of young people aged 11 to 25 across the United Kingdom.

Please note that this is a VOLUNTEER role.

We won't accept applications from individuals residing outside of the UK as we operate on the principle of bettering the lives of young people in the UK. Therefore, we require our volunteers to have an understanding of what it is like to live in the UK.

Responsibilities

• To manage strategy, policy and the vision of the Research & Policy Department 

• To guide and support more junior management to achieve success in their roles 

• To have overall responsibility for all of our research and policy work

• To oversee research ethics

• To oversee and develop departmental procedure and process

• To align the department with its objective and goals

• To be lead the department and oversee all of its volunteers and functions, this include all inital research, all long term research, ethics and policy

​You will need

• Management experience 

• Research experience

• Have completed a postgraduate course of study at PhD level

• Research ethics experiance 

• Planning skills 

• Research report writing experience 

• Ability to create and manage policy

Benefits

• This is a UK based 100% Fully remote and flexible role 

• Supportive Team and Management to enhance your skills and build on your experience.

• Your work will help transform and empower many young people’s lives, rights and interests and assist in promoting equality for all young people.

 Why volunteer with us?

We are a supportive and friendly organisation that takes pride in developing and nurturing our staff and providing them with excellent opportunities to thrive and further encourage their career growth and future aspirations. 

We offer a fully remote working environment and a flexible and adaptable working schedule. This is an excellent opportunity to join a growing organisation, enhance your skills, and gain valuable experience to help you begin your career in Research as we endeavour to grow our organisation and continue to make positive changes to the lives of young people. If this sounds like you and you are interested in applying for this position, please submit your CV.

We look forward to hearing from you!

CAT FOSTERER

Cat Fosterer (RSPCA Finchley, Golders Green, Hendon & District Branch)

We’re looking for cat-loving volunteers to play a vital role in helping us improve the wellbeing of the cats in our care whilst they wait to be rehomed. Can you help them by providing a calm and caring home whilst we find their purrfect forever home?

Overview of the opportunity

As a cat fosterer, you would be supporting the RSPCA in providing our cats with the safety of your home whilst tending to their welfare needs such as feeding and grooming. In addition to this, by providing a temporary loving environment, you will play a crucial role in a cat’s wellbeing and socialisation, which will significantly improve their chances of successful rehoming.

Once everything is in place, the animal centre will guide you through the fostering process and ensure that you have all the necessary equipment, food, and veterinary care for your fostered cat. The RSPCA is also happy to reimburse any other pre-agreed expenses that you may incur through volunteering for us.

Whilst our cats are in your foster care, you will:

•  Provide them with care, suitable housing, and a safe environment as per our policies and guidelines.
•  Feed, water, and groom them in line with our advice.
• Transport them to any veterinary appointments if required.
•  Provide them with your time and patience.
•  Help us spread the word about the cats in your care so they might find their forever home quicker.
•  Playing and cuddles are also a must!        

What we are looking for in a volunteer Cat Fosterer                                                                                                                                                                                             

• Volunteers aged 18 or over who have had plenty of experience caring for cats.
• Fostering experience is beneficial but not essential as training is provided.
• For their wellbeing, our cats need to be kept in a separate room, so the whole family should be on board.
• Any existing pets or animals need to have been spayed/neutered (some medical reasons may mean they cannot be so, please let us know if this is the case). 

​What we can offer you as a volunteer Cat Fosterer

• You will be making a massive difference to the welfare of the cats in your care.
• Join a community which will enable you to meet new people and make new friends.
•  Learning new skills through our comprehensive induction and fostering training programme.
•  Enhance your CV by adding your volunteering experience and newly acquired skills.                                                                                                                                                                                                                                                                                                                       

It is worth mentioning that our cats do have different needs as whilst some are ready for rehoming others may require rehabilitation or ongoing medication. Therefore, we also aim to understand your situation and circumstances to ensure that we match you with your perfect foster cat.

If you’ve got the drive and compassion to volunteer with the RSPCA and are passionate about improving animal welfare, we’d love to hear from you!

Join us in making a real difference to the lives of animals in need.

Our voluntary roles are subject to an informal interview and trial period. We will ask you to provide contact details for two referees, and dependent on the position, you may need to sign an agreement and undergo specific training before starting the role.

Do you - want to establish closer working relationship with the local police to improve community safety in Barnet?

Can you - spare a few hours a week to make this happen?

If so – we are looking for a Chair to lead Barnet's Safer Neighbourhood Board.

Role Overview: Lead Barnet’s Safer Neighbourhood Board, ensuring effective operation in line with MOPAC requirements. Manage all aspects of Board meetings and foster a collaborative environment.

Time Commitment: 4-5 hours per week on average

A Safer Neighbourhood Board is established in every borough giving local Londoners and victims a greater voice.

Barnet’s Safer Neighbourhood Board entails a team of volunteers and local agencies who will work together to advise the Borough Commander.

The Board consists of a wide range of individuals representing Barnet’s diverse communities alongside the statutory positions defined in the MOPAC Guidance[1], involving people of all ages and from all sections of the community. This includes those who may not have been actively involved before, who may be vulnerable or who have been a victim of crime.

Barnet’s Safer Neighbourhood Board will be required to:

Barnet’s Safer Neighbourhood Board will be required to:

 · Help identify and advise on Barnet’s local policing

· Monitor police statistical data, performance and confidence

· Fulfil a range of specific functions.

For more information please visit the role profile.

We are currently recruiting volunteers to be part of our Governance team. The Data Protection Consultant will be responsible for overseeing the clinic's use of data and legal obligations under GDPR, maintaining high standards throughout. They will respond to the Governance and Compliance Manager.

We are a forward-thinking advice and support charity for the Trans Community. As we continue to grow, we are seeking a Data Protection Consultant to consult on our data protection procedures to ensure we are compliant with all regulations relating to data privacy. The Data Protection Consultant will play a pivotal role in guiding our clinic through the data protection processes.

This senior consultancy position will involve overseeing the clinic’s data protection policies and procedures, ensuring best practices are followed, and fostering a culture of compliance. You will work closely with senior leadership to develop strategies for growth while safeguarding the clinic’s data protection.

This is an exciting opportunity to lead a growing legal clinic through a pivotal stage of development. You will play a key role in shaping the future of the clinic, ensuring it meets the highest professional standards while contributing to a meaningful cause. 

About Roots Academy. 

Roots Academy’s Vision.

A generation of young Muslims who embody and promote a God-centred way of life.

At Roots Academy, we’ve built a learning experience that’s changing the lives of the ummah’s future leaders, change-makers and visionaries. Our Mission is to deliver a structured and transformative education in the Essentials of Islam in a way that lowers barriers to access, develops a deep certainty, and inspires action.

Why Does Roots Academy Exist?

Crisis of Faith: 1 in 4 young Muslims are leaving the religion due to various factors, primarily the pervasive anti-religious content and temptations they encounter online and offline. 

Roots Academy exists to bridge this gap by providing a structured and transformative Islamic education that speaks directly to the needs and challenges of young Muslims today, delivered in an engaging and accessible form that removes barriers to access and provokes thought and action.

Role Summary.

We are seeking a dedicated Technical Support Specialist to serve as the first point of contact for our application users, including students, instructors, and administrators. This role involves resolving technical issues, supporting user onboarding, and developing helpful resources and documentation. You will collaborate with our digital and product teams to ensure a seamless and stable user experience.

Key tasks

• Serve as the primary point of contact for application users, addressing technical issues and inquiries across various channels including email, chat, and support ticketing systems.

• Diagnose and resolve user interface (UI) issues specifically related to the student application.

• Develop and maintain comprehensive documentation of frequently asked questions and common technical issues to enhance self-service options and improve overall support efficiency.

• Effectively escalate complex or unresolved technical problems to the digital team.

• Provide support for new users onboarding onto instructor and administrator portals, including user training sessions and the creation of helpful support materials like how-to guides and instructional videos.

• Collaborate closely with the product development team to thoroughly test new features and updates prior to their public release, ensuring stability and user-friendliness.

What we’re looking for

• Demonstrated commitment to Roots Academy’s mission and eagerness to contribute.

• Proven experience in a technical support, help desk, or similar client-facing role, preferably within a software or education technology environment.

• Strong problem-solving abilities with a methodical approach to diagnosing and resolving technical issues, particularly related to user interfaces.

• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly and empathetically to non-technical users.

• Familiarity with support ticketing systems and knowledge base management.

• Ability to work collaboratively with cross-functional teams.

• A proactive attitude towards identifying areas for improvement in support processes and user experience.

• Experience in creating user-friendly documentation, training materials, or video tutorials is desirable.

What we have to offer

• Be part of a team of 100+ dedicated volunteers across the UK, Ireland, Canada, US, UAE and Australia.

• Receive continuous rewards for those that seek Islamic knowledge from the Roots platform. 

• Be a part of a growing organisation that aims to revive and educate Muslims from a grassroots perspective.

• Professional development and practical experience in design and digital marketing.

• Receive in-house tarbiyah (personal & spiritual development) sessions to develop your deen.

Please note this is an unpaid volunteer position. 

Volunteers are entitled to claim expenses incurred for food, travel and equipment, in line with our Expenses policy. 

Travel Radar provides high quality and relevant news across the Commercial Aviation & Air-Travel sectors. Having grown rapidly since 2015, we've gone on to become one of the leading providers of Aviation News available online. We bring exciting and interesting travel news 24/7 from around the globe to a reach of over 20 million users, with the aim to be a free, independent and unbiased source of news and information.

Travel Radar is growing; We are looking for a experienced and skilled Operations Manager to join our team and support our growth by supporting our Editorial volunteers in the smooth operations of the organisation. You will have a hands-on role managing a busy team within the organisation, composed largely of volunteers and interns.

Responsibilities and A Little More About the Role:

• Coordinate management activities and operations to secure efficiency and compliance to company policies
• Supervise department staff and divide responsibilities to ensure KPIs are met
• Hold a monthly department meeting with team members
• Handle a team inbox and handling internal correspondence as required
• Submit timely reports and prepare presentations/proposals as assigned
• Other administrative tasks to support the smooth running of the department

Who We're Looking For:

• Passion for Business/Organisation Management, Administration and Office Management is ideal
• Willingness to learn new skills, software and (likely) a new industry - Aviation and Air-Travel
• Great communication and teamwork skills
• Proficiency in the Microsoft Office365 Suite (Word, PowerPoint, Excel)
• Interpersonal skills and ability to interact and work with staff at all levels

Why volunteer at Travel Radar?

• Fully remote position
• Perkbox / Discount Program with over 4,000 deals and discounts
• Great Training and Learning Resources, including a CPD Level 5 Accreditation in Business Administration
• Option to gain a recognised CIPD award (through experience) funded by the company
• Latest Tech including free subscription to Office365, Grammarly Premium, Adobe Photoshop and Canva Pro, as well as access to company Chromebook devices and Virtual Machines

Additional Information:

Commitment per Week: 5hrs per week (Approx)

Reports to: Chief Content Officer