Volunteer programme manager jobs

Job Title: ER & OD Specialist (12 Month FTC)

Full Job Description: Full details for this role, including a full job description and Benefits summary can be found on our Organisations website.

Location: Rugby, Warwickshire

Hours: 37.5 hours per week

We’re seeking an experienced XXXXX who will play a pivotal role in XXXXXX.

What We Offer:

• Enhanced annual leave, with even more added as your service grows
• Additional annual leave purchase options
• Core working hours 10:00am – 15:00 pm 
• Enhanced sick pay
• Life assurance
• Blue Light Card eligibility and access to generous discount schemes
• A supportive, purpose-driven team
• Access to our comprehensive Employee Assistance Programme
• As part of our commitment to equality, diversity and inclusion, our people are encouraged to get involved in our internal EDI networks. Want to find out more? visit our website.

What You’ll Be Doing:

• Act as a subject matter expert in UK employment law, statutory requirements, ACAS guidance, and equality legislation across the employee lifecycle.
• Manage complex ER casework, including grievances, disciplinaries, performance management, absence, restructuring, redundancy, TUPE, and appeals.
• Work with the People & Culture Partner(s) to Review & design organisational structure and job design that supports strategy.  
• Support the People & Culture team in using people analytics to inform decision-making and strategic workforce planning.
• Support initiatives that improve the employee experience and reinforce inclusion and fairness.
• Work collaboratively with L&D Partners and the Digital Learning Specialist to design and deliver engaging learning content and resources on ER and OD topics.
• Develop practical tools, guides, and digital modules that build line manager confidence in managing people fairly, consistently, and effectively.
• Support initiatives to strengthen people leadership capability across the organisation, ensuring managers are equipped to handle ER issues proactively and to lead change with empathy.

What We’re Looking For:

• CIPD Level 5 qualified (or working towards) with strong knowledge of HR and OD practices. 
• In-depth knowledge of UK employment law, ACAS codes of practice, and equality legislation. 
• Proven experience managing complex ER casework across multiple sites. 
• Experience in organisational design, including workforce planning, job design, and change management. 

Click “Apply Now” and help us to keep our helicopters flying and continue saving lives.

Compliance Responsibilities

In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for:

• Health & Safety and Environment
• Safeguarding
• Data Protection
• Equality, Diversity, and Inclusion
• Quality

You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above.

The role is subject to a Basic DBS check.

Environment

TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.

As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people. 

Summary

EduSpots is an innovative, dynamic, and community-orientated UK and Ghanaian registered charity which connects, trains, and equips grassroots voluntary educators (named ‘Catalysts’) to drive community-led change through education spaces named ‘Spots’. Our vision is of a world in which communities unite to create the futures they want to see, through education.

Since 2016, through collaborating with over 400 local voluntary community educators and actors – named ‘Catalysts’ – who take a central leadership role in the development of the network, we have supported 50 communities in creating and running community-led and owned education spaces named ‘Spots’’. Together, we are developing a model for a community-led education space with accompanying network engagement that could have global relevance. 

Our Ghana-based team creates collaborative learning opportunities through three leadership programmes for Catalysts which are increasingly facilitated by the EduSpots app: the Ignite, Catalyse and Inspire Mentoring Programmes. These enable the Catalysts to lead EduKidz (early years education), DigLit (digital literacy), EcoSTEM (STEM and environmental education) and Ignite Equity (gender equity) clubs for learners typically aged 3-16, alongside locally designed education projects, reaching over 10,000 learners of all ages annually. 

We are in an exciting period of our development, having more than doubled our income, programme breadth and reach in the last two years, with a recent independent evaluation by Expectation State offering further evidence in support of our model’s outcomes. We have been recently selected for two accelerator programmes, who are supporting us as we consider the scaling potential of our model. In the period, we are aiming to double our network reach, bringing an additional 50 Spots into the network.

We won the Tes International Award in 2018 and the Big Give Supporters’ Choice Award in 2022, and we were recently selected as a finalist for the 2023 Their World Scale-Up Innovation Prize. In 2021, our Founder was a Finalist in the UNESCO-backed $1 million Global Teacher Prize.

We are excited by our future. 

About this role 

The Global Head of Operations is a new role being introduced in 2026 with the core purpose of strengthening systems, processes and strategic delivery across both EduSpots Global and EduSpots Ghana, offering hands-on support to the CEO and wider staff across a range of areas.

In this senior role, you will work closely alongside the CEO, offering her the advice and skills needed to move EduSpots successfully through a complex period of growth in a challenging fundraising context, enabling more learners and Catalysts to participate in a unique community-led model of education, whilst sharing our practice more widely.

We are looking for an organised and empathetic strategic leader, ideally with strong or developing skills across project management, finance, HR and MEL skills and an ability to work independently in a fast moving work environment.

This role has the potential to grow into a Director of Global Operations or Deputy CEO role in time for outstanding candidates, and carries significant organisation-wide responsibility.

Candidates should hold a genuine passion for educational equity, a strong belief in the power of community-led models to transform lives at scale and a high level of flexibility in a fast-changing yet friendly and playful work environment.

Whilst this role is remote, and open to all global candidates, you will need to have understanding and experience of UK law, accounting and policy development, or a strong appetite to build experience in this area quickly.

Main duties and responsibilities 

Systems

• Work with the CEO and staff to proactively strengthen systems and processes across the organisation, including monitoring, evaluation and learning frameworks and operations. 
• Support the wider team with IT, including general skill development, leading the Google Space system. 
• Monitor compliance to organisational policies and lead the quarterly review of the organisational risk register, working with the Ghana Head of Operations. 

Finance 

• Work with the Finance and Admin Officer to produce monthly and quarterly global management accounts, cash flow analysis and to complete the annual audit. 
• Lead the financial planning of the organisation, working with the CEO and the Ghana Head of Operations to create the annual budget. 
• Work with the Ghana Head of Operations to strengthen financial systems, processes, and training across the organisation. 
• Work with the Ghana Head of Operations to prepare budgets for funding bids as needed.
• Work with the grants team to track grant spending and produce consolidated financial reports (including expenditure from the UK and Ghana) for donors. 
• Ensure EduSpots’ new accounting software (QuickBooks) is fully embedded and utilised.
• Oversee bank account management, including payments, checking bank statements, and reviewing bank reconciliations for UK and Ghana.
• Ensure staff payroll (likely to be outsourced) and payments to freelancers / consultants are done accurately and in a timely manner.

HR

• Work alongside the CEO, Head of Operations, Safeguarding and Inclusion Managers  and wider staff to develop strategies to sustain and strengthen a high performing and friendly work culture. 
• Work across the team to strengthen HR and performance management structures, informed by best practice and legal frameworks. 
• Lead the recruitment of staff, consultants and volunteers in the UK (advertising roles, drafting contracts, contacting referees and completing all filing and administration relating to recruitment).
• Onboard new staff, provide training on policies and procedures, and track key information (leave, appraisals, etc) for UK staff. 
• Regularly review and keep the Staff Handbook up to date.
• Depending on skill-set, work with the CEO to lead professional development for staff across the organisation, liaising with trustees and advisory group members.

Administration & Governance

• Manage and maintain databases and our Google Drive system. 
• Ensure compliance with GDPR and adherence to our child safeguarding and protection policy. 
• Maintain insurance renewals, tracking and filing.
• Review and keep up to date all organisational policies in line with current legislation, working with the Trustees and Directors. 
• Assist the CEO in the administration relating to EduSpots’ governance, including board meeting arrangements and minute taking.
• Support the CEO in all ad-hoc tasks that arise, working closely alongside her to ensure the smooth running of the organisation. 

Strategic insight 

• Work closely with the CEO and staff/Catalysts across the organisation to ensure all EduSpots’ decision-making is strategic and in the best interests of the Catalysts, Sparks and Communities we partner with. 

Other areas 

• Depending on experience, you may in time take on management responsibilities for some staff, but this role is principally a systems strengthening and quality improvement role, working closely with the CEO to offer advice and additional capacity. 
• Depending on experience, you may support with grants writing / management and/or community fundraising. Experience of fundraising would be of significant benefit to the organisation in this key leadership role. 

Personal Specification 

Essential 

• Minimum of 7 years’ experience of operations in a small/medium charity context. 
• Self-starter with the ability to hit the ground running and work with minimal supervision with high levels of flexibility.
• Self-motivated, with an ability to motivate and energise others.
• High level strategic understanding, critical thinking and the ability to strengthen systems in a fast-paced high performance environment.
• Excellent communication, both oral and written.
• The ability to thrive and adapt in a fast-paced, creative and impact-driven culture. 
• Strong administrative skills with a high level of attention to detail. 
• Experience in creating user-friendly tools and processes to support project and quality management.
• Experience using Google Suite, with strong Excel skills.
• Tech savvy – ability to learn new tech tools efficiently.
• Experience coordinating others. 
• Excellent interpersonal and teamwork skills with strong empathy and cultural sensitivity 
• Strong personal alignment with the mission, vision and values of EduSpots. 

Highly desirable 

• Experience supporting charity Boards, and working with external bodies including auditors, tax authorities, and other official bodies is highly desirable.
• Experience complying and strong familiarity with UK charity regulations and requirements.
• Experience preparing budgets and financial reports for donors/grants. 
• Experience of working in a cross-cultural team.
• Experience of working with an international charity would be advantageous. 

Please send a tailored covering letter and CV addressed to the CEO Miss Cat Davison by Wednesday 31st December with a hope to meet shortlisted candidates for a first-round interview in the week starting Monday 12th January. 

Closing date: 07 January 2026 at 9am

Are you a motivated, creative, and supportive individual with experience of delivering training to adults facing disadvantage? Do you have a passion for empowering people with lived experience of the Criminal Justice System to build skills, develop confidence, and progress into meaningful opportunities?

If so, St Giles is looking for a Trainer to deliver our assured Learning to Advise course across North Yorkshire, ensuring learners receive high-quality, trauma-informed, and person-centred support as they work towards accreditation and future placements.

About St Giles Trust

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

In North Yorkshire, our Personal Wellbeing team works alongside Inspire North and other partners to provide training, volunteering opportunities, and tailored support for individuals with Criminal Justice lived experience. We equip people with practical skills, guidance, and the confidence to progress into volunteering, education, and employment.

About this exciting opportunity
As a Trainer, you will deliver the Learning to Advise course to individuals with criminal justice lived experience, providing high-quality, engaging training sessions that support learners to achieve certification and move into further opportunities.

Your role will include:

• Conducting interviews, learning assessments, and risk assessments with all applicants.
• Delivering training in line with project requirements and quality standards.
• Supporting learners to create and regularly review personalised learning plans.
• Providing one-to-one support to peer advisors and volunteers where needed.
• Working closely with Inspire North to coordinate volunteer placements and maintain excellent partnership relationships.
• Promoting inclusive, anti-discriminatory, and trauma-informed practice in all aspects of your work.

What we are looking for

• Experience of delivering training to adults facing disadvantage.
• Understanding of the barriers faced by people involved in the Criminal Justice System and how these can be overcome.
• Ability to support, motivate, and empower people with multiple and complex needs.
• Creative approach to planning and delivering learning activities.
• Ability to work independently and collaboratively as part of a wider training team.
• Strong IT, communication, and organisational skills.
• Commitment to equality, diversity, inclusion, and anti-discriminatory practice.

Please note this role requires an Enhanced Adults DBS check.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage ) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Closing date: 07 January 2026 at 9am. Interview date: 16 January 202

We're looking for a proactive, detail-oriented and resilient Business Systems Administrator to join our IT Team located at our Head Office in Islington.

£37,500.00 per annum, working 35 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

For a full job description, please visit our website.

Look Ahead recognises that data and the applications that collect data have an important role in the future success of the business. Look Ahead are delivering a Digital Transformation programme, Move Forward, and we need to have the right business systems management structure in place to offer continual support, development, and improvements to our business systems and to provide insight into the organisation's data.

The Business System Administrator (FTC) role is a support role focused on managing application support requests and providing routine application support, advice, and system administration for key business systems.

The post holder will act as the first point of contact and work as part of a team to maintain these systems. Support services will be delivered by adopting a triage support approach, with more complex issues and project work being escalated to Look Ahead's second line application support specialists.

The successful candidate will be expected to demonstrate excellent coordination and analytical skills, be adept at issue management and be able to work as part of a team to deliver issue resolution for the relevant applications and technologies. This role can be delivered as a hybrid role, with the primary office location being Look Ahead's Head Office although the post holder may be required to visit some of our services from time to time as part of their service delivery.

This is a 12-month fixed-term contract, with a potential 6-month extension.

Essential:

Hands on knowledge of and involvement in system administration for various systems, including at least one Housing Management System
Previous history of supporting multiple business systems
Self-starter with good initiative
Well organised, methodical
Good Problem solving / analytical skills
Experienced in issue resolution
Excellent attention to detail
Success orientated
The ability to build relationships with key internal and external stakeholders

Desirable:

Experience working in an aligned sector to Look Ahead or an NFP
Civica Cx (Housing Management System)
CRM workflow solutions
Experience of software testing, including test script creation and UAT management

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Contract type

Permanent

Location

Whittington

Hours

22.5 hours per week – Monday to Friday

Annual salary

Band D - £31,168.36 to £38,129.42 - pro rata for part time hours

Review date

28/12/2025

Reporting to the Deputy Director of People and Organisational Development you will ensure the accurate and timely processing of the group end to end hospice payroll. This role is key in the workflow of payroll and pensions payments. The role will adhere to compliance with relevant regulations.

They are responsible for ensuring accurate, timely and compliant monthly payroll processing. This role works closely with the Finance and HR teams to establish, maintain and follow clear processes and controls

You will line manage the payroll administrator.

Qualifications

Essential

·High level of numeracy

Desirable

·CIPP or equivalent payroll qualification

Knowledge and experience

Essential

·Have a clear understanding and knowledge of SAGE payroll or other payroll systems

·Have a good demonstrable working knowledge of PAYE legislation, National Insurance, Pension, Statutory Maternity/Paternity Pay and Statutory Sick Pay

·Knowledge of pension payments schemes (including NHS pensions)

·In depth knowledge of end-to-end payroll function

·High level of GDPR/Data Protection Act 2018 knowledge

Desirable

·Experience of working in the charity sector

Values

·Exhibits our hospice values and behaviours

Skills

Essential

·Be able to plan, prioritise and organise own workload without direct supervision to complete tasks in line with hospice deadlines

·Strong excel skills

·Strong ability on reporting and analysing data

Personal Attributes

·Empathetic

·Team player

·Able to work under pressure

·Collaborative

·Ambassador for St Giles Hospice

Other requirements

·Valid driving licence

·Eligibility to work in the UK

·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.

Chief Executive Officer

Salary: £49, 282 - £54,495 per annum

Location: Gorse Hill Studios, Trafford, Manchester (Some remote working will be considered)

Contract Type: Full time, permanent

About Gorse Hill Studios

Gorse Hill Studios is a dynamic and ambitious youth and community arts charity. At the heart of our organisation is a belief that all young people deserve to feel valued, supported and inspired. We work with young people to build confidence, creativity and community connections, ensuring they have the opportunities and encouragement they need to thrive.

We believe that creativity can transform lives, and we are committed to placing young people at the centre of everything we do. Their voices, ideas and experiences help shape our programmes, partnerships and strategic direction.

We are entering an exciting phase of growth and development. Our team currently includes 20 core staff and a wider network of volunteers and creative practitioners, delivering a diverse portfolio of youth arts sessions, community engagement projects, creative wellbeing initiatives and partnership-led activity with local schools and organisations. The CEO will play a pivotal role in leading this portfolio, strengthening our impact, championing youth voice and ensuring young people continue to shape our future direction as we move into the next chapter of our development.

About the Role

As CEO, you will provide strategic, compassionate and visionary leadership, ensuring Gorse Hill Studios delivers its mission to empower and inspire young people. Reporting to the Board of Trustees, you will hold overall responsibility for the organisation’s performance, culture, operations and long-term sustainability. This role calls for someone who demonstrates strong strategic insight with the ability to influence and inspire others, using emotional intelligence and collaborative leadership to build positive internal and external relationships.

A fundamental part of this role is your commitment to embedding young people’s voice in decision making. You will champion their perspectives, ensuring programme development, strategy and organisational culture reflect the needs and aspirations of the young people we serve.

You will also be an ambassador for the charity, building trusted relationships with young people, partners, funders and the wider community. This role requires a leader who is values led, resilient and passionate about supporting young people through the arts and creative engagement.

Roles and Responsibilities

Strategic Leadership and Governance

• Lead on the development and delivery of the charity’s long-term strategy, with young people meaningfully involved
• Ensure compliance with all statutory, regulatory and governance requirements, including Charity Commission expectations and safeguarding duties
• Provide clear, timely reporting to the Board
• Support the Board to operate effectively

Financial Management and Income Generation

• Oversee budgeting, financial planning and responsible management of all funds
• Lead a diverse income generation strategy
• Identify sustainable opportunities for organisational growth

Operational Management and Programme Delivery

• Oversee day to day operations and ensure systems are effective
• Ensure programmes are high quality, inclusive and reflective of young people’s needs and feedback
• Act as Designated Safeguarding Lead, or ensure robust safeguarding practices across the organisation

People Leadership and Culture

• Inspire, support and lead a dedicated staff and volunteer team
• Champion a positive, inclusive and collaborative working culture
• Oversee recruitment, wellbeing and performance management

External Relations and Advocacy

• Act as the primary spokesperson and ambassador for Gorse Hill Studios
• Build strong relationships with partners, funders and stakeholders
• Advocate for and with young people locally and nationally
• Represent the charity confidently at events and in the media

Skills and Experience

Essential:

• Senior leadership experience in the charity, youth, arts or wider non-profit sector
• Strong financial management skills
• Proven success in fundraising or income generation
• Excellent communication and stakeholder engagement
• Knowledge of safeguarding practices in youth settings
• Experience leading teams and developing positive organisational cultures
• Strategic leadership experience

Desirable

• Experience in the youth arts or creative community sector
• Understanding of the Trafford community landscape

Values and Commitment

We are committed to promoting equity, diversity and inclusion. We welcome applications from individuals who share these values and are passionate about empowering young people.

An enhanced DBS check will be required.

Application Details

To apply, please submit your CV and covering letter.

Closing date: 19 January

Interview date: 23 January at Gorse Hill Studios

Interviews will include a stakeholder panel and a formal interview.

REF-225 658

​We are looking for a Senior People Officer to join our National Support Team. You’ll play a key role in shaping a positive, inclusive, values-driven culture and deliver excellent HR support across the charity. This is an exciting opportunity for an experienced professional to join an innovative, supportive and purpose-driven team with opportunity for personal development and growth. ​

Are you passionate about babies and young children having the best start in life? ​

​HENRY is a national charity that is making a real difference to the lives of young children and their families. We believe every child deserves a healthy, happy start and we work with communities across the UK to make that happen. ​

​Please go to the career page on our website for more information about the role. To apply please click on the 'apply now' button.​

Closing date for completed applications: 9 am Monday 15th December​

Task and interviews: At our office in Eynsham​ - date TBC

​Overview of role: 

The team:​

You will join our National Support Office team based in Eynsham, supporting our charitable work with families and professionals across the UK. The Senior People Officer is line managed by the Head of People who, together with outsourced support and advice, form the People function within HENRY. You will also work closely with our Finance team, IT Manager, CEO and people managers within the organisation. ​

​Work base and travel:​

​This role works 3 days per week from our office in Eynsham (Tuesday – Thursday) and two days per week remotely from home (Monday and Friday). ​

Hours:​

This is a full-time role of 37.5hours per week. Employees can take advantage of our flexitime hours, choosing when to work their hours between 8am – 6pm each day. ​

Benefits package:​

• Full time salary of £30,995.27, with opportunity for annual​ performance related pay increments​

• 30 days annual leave per year plus bank holidays​

• Flexitime hours and a flexible supportive approach to balancing work and life​

• Enhanced Charity Sick Pay and family friendly leave (including 3 paid emergency dependants' leave days per year, enhanced maternity, paternity and adoption leave)​

• Access to a pension scheme with a matched employer contribution of up to 6%​

• Employee Assistance Programme, giving free and confidential access to a variety of wellbeing support services.

​​Job Purpose​

To manage and enhance HR processes, support governance and the Board of Trustees, and create a positive experience for our workforce aligned with our charities values, culture and aims.​

​Key responsibilities​​

• Core HR processes​

• Work alongside the Head of People to develop and implement our approach to HR​

• Provide administrative support to the Board of Trustees​

• Core office management processes​

Core People processes​

• Maintain confidential personnel files for employees, casual workers, freelancers and volunteers.​

• Oversee a quality recruitment process that aligns to organisational need, in line with the HENRY values. ​

• Onboard new employees, casual workers, freelancers and volunteers and support a quality induction.​

• Oversee all processes linked to the employee lifecycle, including types of leave and processing leavers.​

• Manage HR retention periods for records and maintain accurate records​

• Be the first port of call for queries and support the Head of People in the breadth of issues and challenges that arise.​

• Provide accurate and detailed information to our Finance team to support monthly payroll. ​

• Provide timely and accurate reports and insights​

​Work alongside the Head of People to develop and implement our approach to HR​

• Maintain up to date information on current employment legislation, communicating changes through policy and internal communications.​

• Work alongside the Head of People to continually evolve our People practices to provide the best experience for all and help achieve our charitable mission and strategy​

• Optimising the use and impact of our digital HR system​

​Provide support to the Board of Trustees​

• Arrange and coordinate Board meetings and Annual General Meetings.​

• Work with the Chief Executive to prepare and circulate papers for Board meetings.​

• Coordinate the recruitment, onboarding and ongoing development and training of Trustees.​

• Liaise with Trustees, responding to requests for information.​

• Support the implementation of Charitable Governance processes and legal compliance​

​Core office management processes​

• Act as the primary contact for office visitors and mail​

• Organize and maintain office filing systems, both electronic and paper-based​

• Manage office, kitchen, and bathroom supply inventories, placing orders as needed to ensure stock availability​

• Undertake routine health and safety responsibilities, including:​

• Weekly, monthly, and quarterly internal fire and legionella checks​

• Conducting H&S inductions with new staff​

• Supporting external contractors during visits​

• Maintain a tidy, welcoming, and safe office environment.​

​​Attitudes, behaviour and ​​values​

• Build respectful relationships, understanding the impact of your behaviour on others and being willing to adapt it when necessary​

• Work effectively as a member of the team by consulting and sharing information with colleagues, managing your time to meet deadlines and preparing for meetings​

• Maintain clear and accurate records​

• Communicate effectively with partners​

• Comply with all organisational policies and procedures​

• Model HENRY values​

• Support own development through on-going reading, research and supervision​

This role requires a basic DBS check..

​Person specification

​Qualifications

​Desirable: Relevant qualification (e.g. CIPD level 3 or 5) or higher education in a relevant subject

​Experience

​Essential:

• ​Proven experience working in a People/HR role
• Experience of conducting DBS/PVG checks and safer recruitment practices
• Experience with digital HR systems

Desirable:

• Designing and implementing HR systems and processes
• Previous involvement in health and safety checks and procedures
• ​Working with a charitable organisation supporting governance and the board of trustees
• Experience as a Company Secretary​

Knowledge

​​Essential

• Knowledge of core HR processes including recruitment
• Working knowledge of UK employment law
• Knowledge and proficiency in Microsoft 365 (Word, Excel, Outlook, PowerPoint,Teams, Sharepoint) and confidence in learning new systems

​​Desirable

• Knowledge of employee, casual worker, freelancer, volunteer and trustee relationships and legal differences
• Knowledge of UK GDPR and how to protect and manage data

​Skills and attitudes

Essential

• Strong motivation to contribute to HENRY’s work and commitment to organisational values
• Organisational and time-management skills, with the ability to prioritise competing tasks
• Strong written and verbal communication skills, with attention to detail
• Ability to handle confidential information with discretion
• Professional and approachable manner, with strong interpersonal skills
• Ability to work independently and collaboratively as part of a team
• Strong organisational skills, able to work on own initiative and meet deadlines
• Ability to take the initiative, not only in identifying problems and opportunities, but also in suggesting and implementing solutions
• An eye for detail and a concern for accuracy, together with the ability to keep sight of the broad picture
• Willingness to undertake training

​

Visitor Experience Officer – Part Time 
Reference: DEC20258295
Location: West Norfolk - RSPB Titchwell Marsh PE31 and RSPB Snettisham PE31
Contract: Permanent
Hours: Part-Time, 15 hours per week
Salary: £25,847.00 - £27,594.00 Pro Rata
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave

Are you a team player with a passion for connecting people to the natural world? This is your chance to make a real impact at two of Norfolk’s most spectacular RSPB reserves: Titchwell Marsh and Snettisham.

At Titchwell Marsh, you’ll find a vibrant destination that draws birdwatchers, nature lovers, and families year-round. Its stunning mix of habitats and unspoiled beach offers unforgettable opportunities to experience wildlife up close. Meanwhile, Snettisham is home to a globally significant estuarine landscape, renowned for two breathtaking spectacles: the winter skies filled with Pink-footed Geese and the mesmerizing wader displays of late summer.

As part of our Visitor Operations Team, you’ll work alongside the Visitor Experience Manager, Visitor Experience Officer, and a dedicated group of volunteers to deliver exceptional experiences across both reserves. This is a visitor-facing role, so outstanding people skills are essential. You will need to be experienced with professional use of social media.

Your key responsibilities will include:

• Supporting an inspirational events program that excites and engages visitors.
• Leading guided walks or workshops (or training to do so).
• Recruiting, training, and supporting volunteers, championing diversity and inclusion.

We’re looking for someone adaptable, enthusiastic, and ready to jump in wherever needed. This is a two-day-a-week role, with some weekends, early mornings, and evenings required (with time off in lieu).

If you’re ready to inspire others and help protect nature for generations to come, we’d love to hear from you!

Essential skills, knowledge and experience:

• Computer literate to include professional use of social media
• Excellent verbal and written communication skills.
• Ability to plan and prioritise workloads.
• A team player who can motivate and inspire people.
• Problem solving skills and ability to work on own initiative.
• Ability to manage and respond to customer needs and feedback.
• Ability to maximise opportunities for visitor engagement and income generation.
• Able to build and maintain strong working relationships.
• Basic ID skills in UK wildlife
• Proven experience of event delivery
• Proven experience of customer service

Desirable skills, knowledge and experience:

• Experience of managing and delivering against targets and KPI’s.
• Experience of analysing and interpreting data in a visitor experience environment.
• Successful experience of managing or supporting a team of staff and/or volunteers.
• Having contributed to a successful visitor project or visitor attraction.
• Working knowledge of Equal Opportunities and Diversity.
• Health & Safety in the workplace

Additional Information:

• You will need to hold a full, manual driving licence that is valid in the UK.
• There will be regular travel between the two reserves and occasional travel within the wider community.

Closing date: 23:59, Friday 9th January 2026
We are looking to conduct interviews for this position from 2 February 2026.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application.

No agencies please.

Woman’s Trust is a leading, specialist mental health charity supporting women and children affected by domestic abuse. As we approach our 30th anniversary in 2026, we stand at a powerful moment of growth and transformation. Each year, our trauma-informed, women-led services provide life-changing counselling, therapeutic support and advocacy to women and children across London. Our ambition is to scale this work to reach many more nationally. With a dedicated team of 45 staff, a strong financial foundation and annual income of £1.3m and a deeply committed Board of Trustees, we are poised to shape an ambitious new strategy for the years ahead.

We are now seeking an inspirational Chief Executive Officer to lead Woman’s Trust into this next chapter. This is a rare opportunity to guide a respected organisation whose work is not only transformative but often life-saving. The CEO will steer our strategic and operational development, strengthen and expand partnerships, grow sustainable income, and champion our voice across policy, public campaigns and mental health advocacy. Alongside a dedicated and collaborative team and Board, you will play a vital role in delivering and developing innovative services—supporting women and children, survivors navigating the justice system, and peer-led support groups—ensuring we remain responsive to the needs and experiences of those we serve.

We are seeking an inspirational and experienced people leader who combines strategic thinking with the ambition needed to position Woman’s Trust for growth. Confident in representing your organisation at a policy and advocacy level, you will act as a powerful ambassador for survivors’ mental health, influencing systems, shaping debate and strengthening our public voice. With strong financial and governance insight and the ability to build trusted, values-driven relationships across sectors, you will model a growth mindset and a commitment to continuous improvement. Above all, you will uphold our feminist, inclusive and survivor-centred values, nurturing an empowering and equitable culture for our staff, volunteers, partners, and—most importantly—the women and children we serve.

To read more about the opportunity and our work, including how to apply, please download the full appointment brief.

If you have the passion, clarity and commitment to champion the mental health and wellbeing of women and children survivors—and the leadership to guide Woman’s Trust into a bold new era—we would be delighted to hear from you.

Closing Date: 21 December 2025

People Beyond Profit Screening Conversations: 22 December - 6 January 2026

Woman’s Trust Panel Interviews:

· First Stage (online): 13 & 14 January 2026

· Second Stage (in-person): 22 January 2026

Please note:

This post is open to female applicants only as this is deemed a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Part time EMPLOYMENT AND JOB SKILLS COACH/TUTOR

£13.85 per hour (£25,207 per annum)

Immediate start

Fixed contract - until 31 March 26  (with possibility to extend)

About us

The Adanna Women’s Support Group provides training and skills to help women into employment and to help women excel in the jobs they are doing. Our training is in Business skills, administration, IT, childcare and employability.

We are looking for an employment coach who can support women who are economically inactive to improve their skills and find employment

The Role

This role will support a small caseload of women with a range of needs who are looking to move into work, enabling them to find the right opportunities and sustain the roles through improved skills training. The coach will also need to be skilled in working with employers to source jobs and support them to make their roles accessible. Growing and maintaining a strong employer base will be a central part of this role.

Minimum Criteria

· An understanding of the employment needs, and challenges faced by BAME women who are economically inactive or experience multiple barriers to employment.

· Experience of working with individuals on a one-to-one basis, developing personalised plans and goal setting

· Experience of managing a range of tasks at any one time, and holding positive relationships with different stakeholders

-Experience of designing and delivering entry level training e.g. digital skills, confidence building, English as a second language conversation sessions

Working hours

· The role is a part time fixed contract position with the possibility of extending pending receipt of funding. Working 21 hours per week, Monday, Thursday and Friday. Hours are flexible but ideally 9.30 to 4.30pm.

·  

Next steps

· If this sounds like the perfect opportunity for you and you’d like to become our new Employment and Skills Coach then please send in your CV today

· Closing date: ongoing recruitment will close once a suitable candidate is found

· Interview date: ongoing

· An enhanced DBS disclosure is a requirement for this post. Our recruitment checks, induction and ongoing support and supervision reflect our commitment to safeguarding our clients.

· Adanna Women’s Support Group strives to be equal opportunities employer and welcomes applications from all sections of the community.

· This role is open to women only under the Equality Act 2010

As our Union Operations & Admin Co-ordinator, you’ll be the friendly face and steady heartbeat of JMSU. From welcoming students at reception to helping them find the support they need, you’ll make every interaction feel positive, accessible, and engaging.

Behind the scenes, you’ll keep our operations running smoothly - supporting day-to-day processes, ensuring our spaces remain welcoming, accessible and safe and, guiding our brilliant team of part-time student staff. With a focus on excellence, you’ll recruit, develop, and support them, empowering our students to grow in confidence, build new skills, and deliver exceptional service across JMSU in a positive, inclusive environment.

You’ll bring strong administrative experience, excellenaddt organisation, and a keen eye for compliance. If you’re proactive, people-focused, and energised by the buzz of a student-led environment, this is your opportunity to make a real impact at the heart of JMSU.

To find out more about this role, working for JMSU and to apply, please visit the 'work for us' section of our website.

Interviews will be held on either 28th or 29th January 2025

About JMSU

It’s our job is to make sure students get the most out of their University experience.  We put our students at the heart of everything we do – whether it’s empowering the student voice, planning events, helping to develop campaigns, providing them with opportunities to make friends and learn something new, and everything in between.

I IIf you’re on the lookout for a role in a friendly, hard-working environment which offers bucketloads of autonomy, support and fun, we want to hear from you. 

Taking Action on Inclusion  

At JMSU, we are dedicated to building a diverse and inclusive workplace. We're proud to be a welcoming, friendly and inclusive team and want all our people to feel safe and confident to be themselves and feel they belong.  

We are also not scared to admit this is a work in progress! We know the importance that students see themselves reflected by our staff team and we welcome applications from all backgrounds.  We particularly encourage applications from Ethnically Diverse candidates who are under-represented within our core staff team and operate a Guaranteed Interview where the minimum essential criteria are met.

You can read more about this and our commitment to Equality Diversity and Inclusion on the 'work for us' section of our website.

Don’t meet every single requirement? 

If you are excited about this but there are criteria you don’t match exactly, please don’t be put off applying. It may not be a deal breaker - just make sure you get across why you think you're right for it and how the gaps may be approached. Even if not right for this role, you might be perfect for another.

We have some great staff benefits 

• Location, Location, Location: We’re right in the centre of Liverpool and surrounded by everything the City has to offer
• Commuting made easy: Our main office is a few minutes walk from both Lime Street and Liverpool Central train stations
• Office goals: Our modern, open-plan office offers good space, staff chat and city views

• Hybrid Working: Enjoy the best of both worlds - mix up your working week between the office and your home space
• Annual leave aplenty: Make the most of 32 days of annual leave (plus public holidays) and enjoy regular time off
• ‘Tis the season to be off work: We’re closed for Winter break, so you can take a rest or enjoy some seasonal activities
• Flexibility: We offer a range of flexible working options for when life gets in the way of working 9-5, Monday to Friday, and are happy to consider any specific needs
• Every day is a school day: There’s plenty of learning and development opportunities to explore and help you grow, and we have access to all LJMU staff development
• Carer perks: We offer enhanced parental leave and pay options, including grandparents leave, shared parental leave, adoption leave, maternity and paternity leave, paid emergency time off for carers and paid Carer’s Leave
• Paid Volunteer Leave: Support your cause with 3 days of paid leave for volunteering
• Get active for less: All staff can make the most of reduced LJMU gym membership, which includes classes too
• Discounts aren’t just for students: Save extra pennies with access to student discount schemes including Student Beans, Unidaysand others
• Wellbeing covered: We offer an Employee Assistance Programme, a Voluntary Healthcare Scheme, Individual wellbeing plans and a day one sick pay scheme to help take the extra stress out your life
• Nest Pension Scheme: We will contribute 6%
• Cycle to Work Scheme; good for sustainability, your pocket and your healthy lifestyle goals!

Family Support Worker 

£24,000 pa + Company Car and benefits (including 25 days annual leave, reward scheme and pension)

To cover Southampton, including Dorset, Hampshire and parts of Wiltshire and Isle of Wight

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Worker, on a full time basis (35 hours per week), to deliver a high-quality family support service as part of our Southampton Care Team.

Reporting to the Family Support Manager of the Southampton Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.

Having worked in a demanding and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care

· A warm, inclusive approach to achieving goals quickly and correctly

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator - you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We are a Best Companies Two-Star rated organisation, an outstanding place to work! We have a range of fantastic benefits that we offer our employees, including:

· Flexible working hours to balance home and working life

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

· Company car for front line care posts

· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

· Time off in Lieu

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Bike to work, season ticket loan and payroll giving schemes

· A recommend a friend recruitment bonus scheme

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

· Robust training and development programmes to support your learning and growth

As part of our learning and development Anne Harris Skills Development Programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.

Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, introduction to play, drawing and talking training.

The programme aims to provide a building block for you to individually tailor your own learning and development needs.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

Please visit our website and apply online.

Please disclose on your application form if you have used AI for any part of your job application.

Interviews will take place at our Southampton Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds.

Family Support Worker 

Maternity Cover up to 12 months

£24,000 pa + Company Car and benefits (including 25 days annual leave, reward scheme and pension)

Essex and surrounding areas, including Romford, Ilford, Harlow, Loughton, Chelmsford

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Worker for a fixed term period of up to 12 months, on a full time basis (35 hours per week) to deliver a high-quality family support service as part of our Essex Care Team.

Reporting to the Family Support Manager of the Essex Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.

Having worked in a stressful and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.

Location:

This role covers Essex and surrounding areas, including Romford, Ilford, Harlow, Loughton & Chelmsford.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care

· A warm, inclusive approach to achieving goals quickly and correctly

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator - you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

· We have a range of fantastic benefits that we offer our employees, including:

· Flexible working hours to balance home and working life

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

· Company car for front line care posts

· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

· Time off in Lieu

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Bike to work, season ticket loan and payroll giving schemes

· A recommend a friend recruitment bonus scheme

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

Robust training and development programmes to support your learning and growth

If you’d like to find out more about these benefits and working with us, please visit our website.

As part of our learning and development Anne Harris Skills Development Programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.

Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, introduction to play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

Please visit our website via the link and apply online.

Interview Date to be confirmed

Please disclose on your application form if you have used AI for any part of your job application.

Interviews will take place at our Essex Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

Location: South West London (Central Office is based in Mortlake – 12 mins from Clapham Junction and 23 mins from Waterloo)
Contract: Permanent
Hours: Part time 20 hrs per week, Monday to Friday. 5 shifts 10.00 - 14.00
Salary: Salary £32,140 per annum pro rata (£18,365 actual)

Benefits:28 days annual leave per annum/pro rata plus statutory holidays on appointment. Additional annual leave days awarded on length of service* • Company pension contribution • Life insurance (3 x salary)* • Employee Assistance Programme (EAP) including 24/7 support helpline • Interest-free Season Ticket Loans* • Additional maternity pay and leave* •Additional paternity pay* • Additional sick pay* *available after probation period passed

Job Summary

When someone goes missing, Missing People provides help to families, friends and professional carers who wish to publicise their appeal. This can be through the charity’s website resources, appeals and opportunities for publicity in the media.

You will support families, friends and professional carers to make appeals when someone has officially been reported as missing. The role will involve communicating in a timely, compassionate and knowledgeable manner with people experiencing the trauma of missing someone and managing families’ initial expectations of the service. You will assess the most appropriate activities to safeguard and reconnect the missing person and be responsible for police liaison and updates. You will assess with families the use of public display publicity which may begin after 3 days and help families to understand what they can do themselves. You will work closely with the Communications team, providing them with accurate and timely information if publicity is the appropriate choice. You will also access and process 'Urgent missing’ requests and work with the Communications team to make the alert happen.

You will understand the needs of longer-term families who still want to publicise their missing person, and you will advocate on their behalf to help make sure their voice is heard.

You will work collaboratively with specialists in Family Support, Publicity, Helpline and Fundraising & Communications teams to support the families and missing people we are here to help.

Key Accountabilities:

Service delivery

• Assess and process incoming requests from, family members, friends and professional carers and agree the most suitable support and publicity actions. Manage requests with high standards of accuracy, risk and criteria management, data management, and confidentiality;
• Risk assess all contacts to ensure any safeguarding issues in relation to the missing person or their family members are dealt with effectively. Participate in safeguarding decision making and implement safeguarding procedures.
• Handle sensitive interactions, deal with crisis intervention situations, assess risk within Missing People policy and consult where appropriate

Team Working and external communications

• Ensure families are aware of all the services on offer to them, working collaboratively with other members of the team to provide a smooth transition into Family Support and Publicity
• Work closely with IT, Impact, Family Support, Publicity and helpline teams identifying data issues,
• Communicate updates and signpost into Missing People’s services, initiatives, engagement opportunities, events and activities to family members and other people affected by a disappearance

Volunteer supervision and support

• Train volunteers on shift in identified tasks. Provide clear written instructions and demonstrate the task through examples and shadowing.
• Monitor volunteer work on shift to ensure good record keeping, professional communication, appropriate safeguarding and accuracy

About you

You must have the right to work in the UK. The person specification in the job description provides full details of what we are looking for, and this includes:

• Experience of working in a frontline service delivering advice, help or support to vulnerable people by phone or digitally;
• Experience and/or demonstrable understanding of safeguarding vulnerable adults and/or young people;
• Experience of working with a range of internal and external stakeholders including volunteers, other teams and the police or other statutory services.

Abilities, Skills and Knowledge:

• Ability to risk assess, make welfare and needs assessment and take appropriate safeguarding and contact care actions.
• Knowledge of the issues surrounding missing children and vulnerable adults;
• Aware of and sensitive to the impact of class, gender and race and to be willing to act appropriately;
• An ability to navigate the issues and nuances of working with people experiencing trauma in a way that centers their needs with an expert but open approach.

About Missing People

Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat. We coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year. Missing People aims to put people with lived experience at the heart of our work, amplifying their voices to achieve change. Working for Missing People means living our values. It’s a place where people are encouraged to ‘let fly’ so you can ‘make things happen’. We know you’re more than just a job title, and ‘be human’ is an important value here. Missing People is an independent charity that relies on donations.

Closing date: 12:00 on 2 January 2026. 
Interviews: 7/9 January 2026
Start: ASAP

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