Results include remote roles
Filter by workplace to select only on-site or hybrid roles
2
Volunteer receptionist volunteer roles in preston, lancashire
How's your job search experience on our site?
Your feedback can help us improve in the future.
Page 1 of 1
Southport, Merseyside (On-site)
Bootle, Merseyside
Unpaid role, expenses paid
Voluntary
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Purpose of the Role
As a Volunteer Receptionist, you will be the welcoming face of Citizens Advice Sefton, helping clients access our services efficiently and ensuring the smooth running of reception duties during advice sessions.
Please note: To volunteer with Citizens Advice Sefton, you must already have the right to live and volunteer in the UK. We’re not able to offer sponsorship or support any visa applications, as we do not hold a sponsor licence.
Key Tasks and Responsibilities
-
Greet all clients professionally and with compassion, creating a welcoming and inclusive environment.
-
Monitor client arrivals and check in clients with appointments using our Casebook system.
-
Review and update client details using registration sheets or by creating new client records.
-
Ensure client registration sheets are available by printing copies from the intranet.
-
Scan and return documents handed in by clients and upload them to the correct case record with a note to the adviser.
-
Support advisers and supervisors by completing administrative and practical tasks during advice sessions.
-
Follow all data protection, safeguarding, and confidentiality procedures.
-
Be aware of and follow health and safety protocols including fire evacuation procedures and personal safety guidance.
Skills and Qualities Needed
-
Friendly, patient, and approachable manner
-
Good communication skills and ability to deal with people in a non-judgemental way
-
Organised and reliable
-
Basic IT skills and willingness to learn our internal systems (full training provided)
-
Able to work as part of a team and take direction from supervisors
-
Commitment to the aims and principles of the Citizens Advice service, including confidentiality and impartiality
Training Provided
All reception volunteers will be supported with:
-
An induction to Citizens Advice Sefton
-
Casebook client management training
-
Health & safety and safeguarding awareness
-
Ongoing support from the supervisor and training team
What You Will Gain
-
Experience working in a busy advice service
-
Confidence using IT and working in a client-facing role
-
Skills transferable to employment and further volunteering
-
The opportunity to make a real difference in your local community
If you’re friendly, organised, and want to contribute to a meaningful cause, we’d love to hear from you.
Posted by
Citizens Advice Sefton
View profile
Registered Charity
21 - 50
Registered Charity
21 - 50
Empowering individuals in Sefton with free, confidential advice and support to resolve problems and improve their lives and communities
Refreshed on: 21 July 2025
Closing date: 08 August 2025 at 17:00
Tags: Advice / Information, IT, Customer Service, Customer support, Data Entry
The client requests no contact from agencies or media sales.
Does something look incorrect in this job listing?
Thank you!
Remote
Unpaid role, expenses paid
Voluntary
Job description
Bats are amazing animals and an important part of our natural environment. There are 18 species of bat in the UK, all of which are protected by law because their numbers have decreased so dramatically. BCT operates a National Bat Helpline to provide almost 15,000 enquirers a year with easily accessible and accurate information, including getting injured bats to the care they need. The Helpline’s role in advising and supporting people who come into contact with bats is an important part of BCT’s work towards our vision of a world rich in wildlife where bats and people thrive together.
About the role
As a volunteer you will answer calls from the public, providing advice on bat care calls and putting them in touch with local bat care volunteers where possible. We consistently receive feedback from volunteers to say that this role can be challenging at times, but with the support from the team, and the knowledge that they are helping bats and advising members of the public makes it such a rewarding role. Many enjoy it so much that they return to volunteer the next season! Volunteers took about 1,500 calls between Sep 2022 - May 2023.
You do not need to have prior experience in conservation to volunteer, anyone who is interested in helping bats is welcome to apply. Volunteering for the Helpline is a great way to get involved in conservation from the comfort of your home and during your spare time.
Commitment
Winter volunteers will be ready to start Bat Watches on Mon 6th Oct. We hope volunteers will sign up to Bat Watches until May 2026 and there is always the option to continue volunteering after May.
We hope that volunteers will be able to sign up to 1-2 Bat Watches per month between Sep – May.
A Bat Watch is up to 3.5 hours (including 30mins break), please see below for Bat Watch times:
Weekdays
Morning
9:30 – 13:00
Afternoon
13:00 – 16:30
*Please note that VBCH winter season operates In Office Hours only.
All you need is:
- A computer/laptop with internet access (or a tablet, although a computer is preferable)
- A speaker/mic or headset to use with your computer, as phone calls will be received using an internet app on your device.
- A phone with reliable reception for contacting support staff where needed.
Skills and abilities
- Competent in using computers and entering data onto an online form.
- Accurate record-keeping.
- An interest in UK wildlife and conservation and/or animal welfare.
- Affective communication skills and ability to reassure members of the public during calls.
- Willingness to spend additional time reading training materials and keeping up to date with communications from the project coordinator.
Training and support
New winter volunteers must complete some introductory online training in their own time and attend one online training day on either:
- Wed 3rd Sep
- Thu 11th Sep
Training days will run between 10:30am and 2:30pm with breaks.
Returning winter volunteers (those who have done a winter season with us in 2023 or 2024), will receive a refresher training video instead. If you have done a winter season with us pre-2023, you will need to attend a full training day. Thank you!
All volunteers will receive a comprehensive manual and full support from BCT staff during their assigned bat watches and throughout the season. During the virtual training day, we will provide an induction explaining what we do and how volunteers fit within our organisation. We will also provide training to assist you to meet the standards we expect from volunteers.
BCT will reimburse certain "out of pocket" expenses where required.
Benefits of volunteering with BCT
- Supporting and learning about the work of the leading NGO in the UK solely devoted to the conservation of bats
- Developing transferable skills that can help enhance your CV
- Developing confidence in speaking to members of the public
- Learning about opportunities to get involved in other aspects of bat conservation
- Learning more about bats
- Discounts to BCT training
How to sign up
To find out more and sign up, please click the link above. You will need to create a Better Impact account to sign up.
Further instructions on how to sign up are available on our website.
Posted by
Posted on: 29 July 2025
Closing date: 22 August 2025 at 17:30
Tags: Advice / Information, Conservation, Environment / Animal, Helpline, Wildlife
The client requests no contact from agencies or media sales.
Does something look incorrect in this job listing?