Volunteer receptionists volunteer roles
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer Receptionist Crawley, Haywards Heath, Horsham, Burgess Hill, East Grinstead, Shoreham
A bit about the role
Supporting the Advice Supervisor, giving a warm and friendly greet to visitors to our services, identify what help is needed, direct people to information and self-help resources, book appointments and take enquiries.
What happens at Citizens Advice West Sussex
Our ambition is to reduce health and social inequalities by empowering people through information, advice and advocacy. We help people with all sorts of problems, from employment rights to food vouchers.
We listen and take people through their options so they make informed choices and support them to get the help they need. We advocate for residents, giving them a voice to bring changes to policy, so no one has to face their problems alone.
What will I do
Welcome clients and other visitors to our services Identify what help is needed and if there are emergencies Directing leaflets, self- help materials and support clients to use our website pages Setting up new clients on our database and record client information, book client appointments Help the Supervisor with office tasks What skills do I need Be friendly and approachable Be open-minded and non-judgemental Be confident to work independently Have good IT skills ( Microsoft, database )
Where will I be
We have a number of vacancies on different days at our locations across Crawley, Haywards Heath, East Grinstead, Horsham, Shoreham and Worthing.
As well as at out growing community outreaches in each of those Districts and Boroughs.
If you are interested in this role, please apply and we can talk with you.
What Training will be given?
Full and ongoing training is provided by our Training team and first class training portals. We will work with you to identify what your needs are.
Training can include customer service skills and how to use our database.
Valuing Inclusion
We pride ourselves on having a diverse workforce with volunteers from a range of backgrounds and encourage. We welcome volunteers from all backgrounds, including Black Asian Minority Ethnic (BAME) volunteers, disabled volunteers, volunteers with physical and mental health conditions, Lesbian, Gay and Bisexual, Trans and Non-binary volunteers, to join our service.
Other Information
We need reception help across a number of our offices, we are also building our community volunteer led teams at locations such as Libraries and Community Centres.
Reasonable travel expenses are paid.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for friendly and compassionate volunteers to join our hospice reception team. As the first point of contact, you’ll provide a warm welcome to patients, families, and visitors, offer directions, notify staff of arrivals, and assist with answering and directing phone calls. This is a meaningful opportunity to support people at a vulnerable time and play a key role in creating a calm, caring environment from the moment they walk through our doors.
Please note this role is in the evening or at the weekend. If you would like to have a chat about the role, please call Mandy Tarratt at St Barnabas Hospice reception.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Receptionist Volunteer Role Description
ABOUT US
Step by Step is a charity that passionately supports young people facing challenging times. Our unique approach, providing accommodation, personal development opportunities, and specialist support, helps young people identify and achieve their aspirations.
Each year, we work with over 1,300 young people aged 11–25. Our team plays a vital role in empowering them and preventing homelessness. We are a positive, dynamic, and professional team, committed to helping young people reach their full potential.
Incorporated in 1989, Step by Step has a long history of supporting young people. We are committed to safeguarding and promoting their welfare and expect all staff and volunteers to share this commitment.
The Volunteering Opportunity:
As the first point of contact for all visitors, this is a key volunteering role which makes a huge contribution to the work of Step by Step Partnership. You will help us to provide a welcoming face to all visitors at our Aldershot Office and help us to manage enquiries. This is an unpaid volunteering role.
Duties:
Welcome visitors with appointments, ensuring that they sign in/out
Inform the Youth Support Worker or Counsellor when a young person arrives seeking advice, and keep the customer informed
Take in the post and parcels
Talk to the young people arriving needing support, so that the right support worker can be contacted
Hand out care packages containing food and sanitary products.
What we are looking for:
· Willingness to devote the necessary time and effort
· Ability to volunteer effectively as a member of a team
· Willingness to undertake mandatory training in subjects such as Safeguarding, Equality & Diversity, Health and Safety.
Personal skills and qualities:
· A strong personal commitment to equity, diversity and inclusion
· Able to work in a team
· Empathy
· Patience and good people skills
· Willingness to learn
· A desire to help Young People who are experiencing hard times and a belief in a bright future for them
You do not need previous experience – we will provide a full induction and training
Terms of appointment:
The number of days and hours will be discussed. As a minimum, we would ask for a commitment of 4 hours per week. We need support on Monday, Tuesday, Wednesday, Thursday and Friday. We are open between 0800 – 1800, so any hours that can be volunteered would be greatly appreciated.
What we offer:
· The chance to be part of an exciting team that will support and develop you with ongoing training
· The chance to make a real contribution
· Paid travel expenses
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.
You will be required to undertake a criminal disclosure check to an enhanced level.
Thank you for reading this advert and considering spending your precious time with us at Step by Step
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a friendly face to help staff the Yeldall Manor reception desk for a few hours each week.
The role entails being the first point of contact for telephone callers, visitors and residents, welcoming and redirecting their queries/calls as appropriate. You will be comfortable using a computer in order to send emails, access the diary and assist with basic admin tasks, although there may also be times with less to do.
The role includes a lot of client contact, so you will have daily contact with those men whom you are helping. They inspire and motivate us just as much as we seek to encourage and support them. As part of this, we ask that all our staff and volunteers help support the residents by interacting with them and encouraging them in their recovery and spiritual growth, and so ask that you will have a committed Christian faith yourself.
Yeldall Manor is set in the Berkshire countryside, about three miles from Twyford station. Lunch is provided with fellow staff and resident.
Please send a simple letter outlining why you would like to be considered for this role, or call Sue at Yeldall Manor
Yeldall wants all those affected by addiction to heal, transform and thrive.
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The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer Role: Reception and Meet & Greet
We were set up to transform the former Edward Hain hospital, in St Ives, Cornwall, into a community centre for health and wellbeing. The hospital was founded in 1920, with funds from the Cornish Hain Steamship Company. When it closed n 2021, our community, led by the hospital’s League of Friends, came together to save the building for the town. Now it brings together much needed health and wellbeing services, along with social, community and welfare support, all under one roof.
About the role
Can you commit to between 2 and 4 hours a week to help us run the Reception area at The Edward Hain Centre?
We are looking for volunteers to spend a short time each week helping in our Reception area. This role would particularly be of advantage to College leavers or those between employment positions looking to gain some experience and references for their CV and we welcome anyone with spare time who wants to give back to their community and make connections with new people.
What’s involved?
As the Edward Hain Centre grows we are getting busier! We need volunteers who can spend a short time each week supporting our Community Hub Officer (CHO) by manning our Reception desk. The people who use our Centre can expect a warm welcome and directions to the different areas of the building. We need help with small admin tasks like printing and folding leaflets and there will be opportunity (with training if needed) to create posters in Canva. We also need to gather feedback from our Users in the form of surveys or testimonials and answering our phone and taking messages is vital! Join us in creating a friendly and supportive space for everyone! Specific tasks include:
· Greet and assist Centre Users with warmth and respect and directing them around the building.
· Maintain a tidy and organised front desk
· Answer the phone and take messages
· Ensure visitors sign in (where applicable)
· Gather feedback from service users
· Some administration tasks
The role will suit you if you:
· Have a friendly and positive attitude.
· Have strong communication skills.
· Are reliable and willing to help others.
· Have good communication and enjoy being part of a team
Why Volunteer with Us?
· Gain valuable experience for your CV.
· Meet new people and build connections.
· Contribute to meaningful community initiatives.
· Training opportunities available.
IF YOU ARE INTERESTED IN THIS ROLE PLEASE CONTACT OUR COMMUNITY HUB OFFICER CLAIRE JEFFERIES:
Our mission is to provide affordable and accessible health, well-being and community services for St. Ives and surrounding areas, across all ages.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Summary
To be the first point of contact for families at our centres, providing administrative support and helping ensure the smooth running of the service.
Detailed description
We are looking for Volunteer Administrators for the following locations:
Broadwater Family Centre, Stevenage
Windmill Family Centre, Hemel Hempstead
Sopwell Family Centre, St Albans
Westfield & Littlebury Family Centre, Watford
The BECC Family Centre, Borehamwood
Main responsibilities
·Welcome families, visitors, and professionals to the Family Centre in a friendly and professional manner.
·Answer telephone calls and take messages accurately.
·Assist staff with administrative tasks such as photocopying, filing, and preparing resources.
·Input data into systems, ensuring accuracy and confidentiality.
·Help maintain an organised and tidy reception and office space.
·Support the preparation of publicity materials, newsletters, and information displays.
·Signpost visitors to the appropriate staff member for further support.
·Uphold safeguarding, confidentiality, and health & safety policies at all times.
Skills / Abilities / Experience / Qualities
·Friendly, welcoming, and professional manner.
·Good organisational and communication skills.
·Basic IT skills (Microsoft Office, email, internet)
·Reliable, punctual, and able to work as part of a team.
·Respectful of confidentiality and sensitive information.
·Understanding of diversity and inclusive practice.
·Previous office or reception experience is helpful but not essential.
Training / Support
·A full induction to the service and specific site will be provided.
·Requirement to undertake One YMCA online training courses
·To understand and implement One YMCA’s policies.
·Ongoing support and regular 1:1 meetings
·Access to organisational events throughout the year including Socials, Conferences and Training opportunities.
Additional Information
·Undergo enhanced DBS check
·X2 References required
·Undertake additional training as and when required
·We offer to pay volunteers’ “out of pocket” expenses within agreed guidelines
One YMCA's mission is to create supportive and energizing communities where young people can belong, contribute, and thrive.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Graphic Designer & Marketing Volunteer
About us
The Museum of Brands, nestled in the vibrant Notting Hill area of West London, is a one-of-a-kind institution that brings to life the fascinating history of consumer culture through branding, packaging, and advertisements. Our collection showcases over 200 years of social and technological change, offering visitors a nostalgic and insightful journey through history. Established by Robert Opie, the museum is a treasure trove of everyday items that might have been thrown away by past generations, but now tell the story of how consumer trends shaped society.
The Role
We’re looking for talented Graphic Design & Marketing Volunteers to help create vibrant, on-brand visual content for both our social media and in-house marketing materials. You'll be working with Canva and Adobe tools to bring campaigns to life, from digital posters and Instagram carousels to screen graphics and printed flyers.
This offers an opportunity for hands-on experience in the GLAM (Galleries, Libraries, Archives, and Museums) Cultural Sector, ideal for students or individuals with a strong interest in marketing, graphic design and content creation.
What you’ll do:
· Design digital and print marketing assets using Canva, Adobe Illustrator, Photoshop or InDesign including:
o Social media graphics (posts, stories, highlight covers)
o Posters, flyers, leaflets
o Screens and TV slides for internal displays
· Follow and apply our brand identity guidelines to all content
· Translate event listings, updates, and key messages into engaging visual content
· Support and expand ongoing campaign visuals - while also contributing your own creative ideas
· Help plan and schedule social media content using tools such as Meta Business Suite or Hootsuite
· Collaborate with the wider team on seasonal campaigns, exhibitions, and public programmes
· Stay aware of current design trends and help ensure our visual identity remains fresh and dynamic
· Analyse the performance of social media posts, using data insights to adjust and improve future content strategies.
Additional Duties
- Front of House Support: Train as a Museum Front of House assistant, covering Reception duties, welcoming visitors, handling calls, and assisting with other interdepartmental tasks as needed.
Who we’re looking for:
- Has experience using Canva and/or Adobe Creative Suite (Photoshop, Illustrator, or InDesign)
- Has a strong eye for layout, typography, and colour, with a good understanding of visual branding
- Can confidently follow a style guide but also bring your own creative flair
- Has good written communication skills and can transform information into clear, engaging design
- Is well-organised, proactive, and able to work independently and as part of a team
- Bonus: an interest in museums, heritage, arts or cultural marketing
Availability
We're excited to offer this opportunity as either a volunteer role or a student placement, ideal for anyone looking to gain hands-on experience in a dynamic and creative environment.
Student Placement: This placement is perfect for someone who can contribute 2–3 days per week, with flexible options for full days (8 hours) or half days (4 hours) based on your schedule.
Volunteering: We are looking for individuals who can offer at least one half day per week for a minimum of three months. This helps create a consistent and valuable experience for both you and our marketing team.
Whether you're hoping to enhance your CV, gain industry insight, or support a cause you care about, we’d be delighted to welcome you aboard.
This placement requires in-person work at The Museum of Brands, London, W11 1QT during the week.
Expenses
Travel expenses up to £5 will be paid, with up to an additional £5 for lunch expenses if you are here for over 6 hours.
Training and support
We have an induction process that ensures you have the information needed to thrive during your time with us. Training is primarily ‘on-the-job’, guided by our Marketing Officer. You'll receive ongoing support, regular feedback, and opportunities for 1-to-1 discussions to enhance your skills and experience. We’re also happy to provide references and CV support to aid in your future employment opportunities.
Our Commitment
The Museum of Brands is committed to:
- Equality and fairness: We believe in providing equal opportunities for all volunteers, ensuring fairness in all aspects of the role.
- Safe working environment: Your safety is paramount, and we comply with all health and safety regulations.
- Confidentiality: We adhere to the principles of the Data Protection Act to ensure your privacy and data security.
Please note: Applicants from some overseas countries are required to have a relevant work permit or student visa in order to volunteer in the U.K. We’ll need to see this for our records before volunteering can commence.
The client requests no contact from agencies or media sales.
Meet and Greet Volunteer at Teesside Hospice
Department: IPU
Location:Teesside Hospice
Time Requirement: 4 Hours at a time, between Monday and Sunday between 9am and 5pm. The team are particularly seeking help on a weekend.
DBS Check needed? Yes
Age Requirements: From 17 Years Old and Above/
Role Summary: As a Meet and Greet Volunteer, you’ll be the welcoming face of Teesside Hospice, offering warmth and reassurance to patients, families, visitors, and professionals as they arrive. Your presence helps create a friendly and supportive environment, ensuring everyone feels comfortable, cared for, and valued from the moment they step through our doors.
Main Duties:
- Provide a warm, approachable, and respectful welcome to all visitors, patients, and families.
- Offer guidance and directions within the hospice (e.g., sign-in procedures, waiting areas, or key contacts).
- Support visitors in signing in and out, following hospice procedures to ensure safety and confidentiality.
- Notify relevant staff members promptly when visitors or deliveries arrive.
- Offer refreshments to patients, families, and visitors where appropriate.
- Keep the reception area clean, tidy, and welcoming at all times.
- Respond politely to enquiries, signposting to the correct person or department as needed.
- Answer telephone calls courteously, taking messages for the nursing team when required.
- Always uphold the highest standards of confidentiality and compassion.
- Attend training sessions and supervision as required to support your role.
- Check in with senior nurse on duty before and after volunteer session
- Inform line manager if unable to attend a volunteer session as soon as possible
Training requirements:
As a Meet & Greet Volunteer you will complete the following training:
- Teesside Hospice mandatory training
- Volunteer induction training
- Any other training identified as appropriate to the role
Support and supervision:
Your first line of support and for any enquiries will be Line Manager to support you in your role.
Ongoing support and supervision are available to ensure volunteers feel confident and valued in their role.
Communications:
The line manager will regularly provide you with any information updates, training opportunities and upcoming events appropriate to your role.
You will be provided with a Teesside Hospice volunteer badge
Benefits:
- 20% discount off purchases made in our shops.
- Opportunities for training and personal development
- Reimbursement of reasonable travel expenses
- Provided lunch if you volunteer for more than 5 hours per day
- Access to discounts with other retailers and companies
- 10% discount in the Northgate Tea Rooms.
If you're friendly, reliable, and eager to contribute to our cause, we'd love to have you join our team!
Teesside Hospice is committed to eliminating discrimination and values diversity in the workplace.
This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As a Front Desk Volunteer, you will be the welcoming face of Historic Croydon Airport, responsible for ensuring visitors have a smooth and enjoyable experience. You will manage visitor check-ins, handle donations, and support merchandising activities.
Responsibilities:
Reception Duties:
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Visitor Reception:
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Greet visitors warmly at the front door or Reception desk.
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Check if visitors have pre-booked and verify booking details.
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Keep the Reception Desk attended at all times.
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Booking Management:
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Obtain booking sheets from Graeme and update them throughout the day.
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Set out and supervise the donation box.
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Maintain a supply of hand sanitisers, leaflets, and other materials.
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Re-stock leaflet holders in the Main Entrance lobby.
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Visitor Handling Procedures: People with a Booking:
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Check the Lead Name off the booking list and confirm the number of visitors in the group.
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Request a donation of £8 per adult on entry, payable by cash, credit card, cheque (to Historic Croydon Airport Trust), or QR code.
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Ensure the donation process is completed.
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Inform visitors of the location of toilets and answer any questions.
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Ask visitors to wait in the Waiting Area until their Guide collects them.
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Manage additional visitors, ensuring tour groups do not exceed 12 people, including the Tour Guide.
People without a Booking:
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Politely inform visitors that entry is by pre-booking online.
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Check the booking list for vacant slots and inform visitors of available times and spaces.
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Advise visitors to book and return at the specified time, noting they cannot wait inside AH.
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Allow visitors to wait outside for potential "no-shows" if they wish.
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Be polite, sympathetic, but firm if turning people away, and provide the date of the next Open Day and booking details.
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Seek assistance from Graeme or Mike if needed.
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Visitor Departure:
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Thank visitors for coming and say goodbye.
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Encourage visitors to review their experience on Tripadvisor (Croydon Airport Visitor Centre).
Merchandising Duties:
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Merchandise Stall Management:
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Set up and take down the HCAT Merchandise stall.
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Retrieve and replace sale items from/to the cupboards under the model in Reception.
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Run the merchandise stall, selling items to visitors.
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Cash Handling:
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Manage the float, monetary takings, cashing up, and recording total takings at the end of the day.
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Ensure cash takings are not left unattended and hand them over to a Trustee at the end of the day.
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Stock Monitoring:
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Monitor stock levels and advise Jeff if stocks are running low.
Qualifications:
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Friendly and welcoming demeanor.
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Strong communication and interpersonal skills.
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Ability to manage bookings and handle donations accurately.
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Experience in handling cash and managing merchandise sales.
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Punctual, reliable, and able to adhere to procedures.
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Commitment to providing a respectful and inclusive experience for all visitors.
Training: Volunteers will receive an induction, including a review of booking procedures, handling donations, and merchandise management. Ongoing training sessions and resources will be provided to support the role.
Benefits:
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Be the welcoming face of Historic Croydon Airport.
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Gain experience in visitor management and merchandising.
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Contribute to the educational and cultural enrichment of the community.
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Be part of a supportive and passionate team.
Application Process: If you enjoy engaging with the public and are enthusiastic about history, we would love to hear from you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our small friendly Charity Shop in South Westminster
As well as being an important source of revenue for the Centre, the shop on Horseferry Road is the public face of the Cardinal Hume Centre to the residents and workers of Westminster. It can be a very busy environment with lots of regular customers. You will be part of a friendly, international team! You will receive excellent support and opportunities to learn team skills and customer service. You can obtain a reference for future employers.
How does this role make a difference?
You will be part of the fundraising team, raising funds to support the work of the Cardinal Hume Centre and promoting the work of the Centre to the public. Typically, the Charity Shop raises in the region of £50,000 per year.
What will you be doing?
Flexibility will be given where possible, but in general, volunteers will undertake the following tasks as part of this role:
· Customer service on the till
· Cashing up at the end of the day and walking the takings round to the reception and handing in to Finance Team
· Greeting and helping customers
· Replenishing the stock on the shop floor
· Sorting donations
· Helping present top items in window display and around the shop
· Promoting the work of the Centre to the public
Want to increase your skills in retail?
If you want to develop in this role, we are keen to support you. There are more responsibilities you can take on in the shop, for example; opening and closing the shop, cashing up at the end of the day and helping with the induction of new volunteers. Let us know if this interests you. We also have employment advisors who can provide employment support. Furthermore, if you want to expand your experience in the voluntary sector, you can combine your role in the shop with a volunteer role elsewhere in the organisation.
What are we looking for?
No special qualifications are needed to work in our shop, as relevant training will be given, however, we will be asking for the following qualities:
· Over 16+
· Good spoken English needed – at least Entry Level 3
· The ability to contribute to a positive team culture and atmosphere
· Be able to provide a friendly, high-quality service to customers
· A commitment to equal opportunities and to treating all individuals who visit or work in the shop with dignity and respect
· Physically fit - able to lift light bags and boxes and to comfortably use the stairs between the shop floor and the stock room. Manual handling training will be given.
What is the time commitment?
The shop opening hours are 10am – 4.30pm, Monday – Friday. A full or half day (10 – 1pm or 1 – 4.30pm) is ideal, but we are flexible and are grateful for even a couple of hours help each week. Ideally, volunteers will commit to a period of at least 4 months.
How will you be supported?
· You will be supported and trained in all areas of retail and customer service by the Charity Shop Manager and the Assistant Shop Manager.
· You will receive a Centre induction from a Volunteer Coordinator
· You will be reimbursed for reasonable and agreed ‘out-of-pocket’ expenses such as travel and also lunch if working a full day.
· For volunteers who stay for more than three months, we are happy to provide a reference.
The Centre enables families, children and young people to overcome poverty and avoid homelessness.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a way to give back to your community? We are seeking organised, compassionate individuals to be the welcoming heart of our Hub. If you have a friendly smile, are well orgabnised and are looking for a reception based role, this could be for you.
BACKGROUND:
- The Cardinal Hume Centre works to prevent and tackle youth and family homelessness, we:
- Provide a home to 39 young people
- Offer support to local children and families at risk
- Help families keep or find a stable home and manage their money
- Mentor people to find work or training
- Help people secure their legal right to remain in the UK and access homes, work and benefits.
Last year we helped over 1200 people including nearly 600 families and 230 children and young people. Our aim is to tackle homelessness, poor housing and poverty at a young age and break its cycle into later life. We want to see the value in each individual and nurture potential, helping young people and families to thrive.
The Centre prides itself on its welcome and person-centred approach. It recognises each individual is different, often with complex needs and so our response must be multi-layered. We therefore have six principal services: residential services for homeless young people; family support; housing and welfare rights advice; employment support; learning; and immigration advice and advocacy.
OUR PEOPLE - We believe each person matters:
Our clients guide everything we do. We’re here to help children, families and young people experiencing or at risk of homelessness, or clients who have urgent needs that can be met at the Centre and not elsewhere.
We seek to develop trusting relationships with our clients. We rely on them to help us improve and develop our services, so we include them wherever possible in our work.
Our staff and volunteers:
Our staff and volunteers are diverse in their backgrounds, and their skills and experience. Many have lived experience of the challenges our clients face. We are proud of our warm welcome and our team’s commitment to support people facing disadvantage to escape the cycle of poverty and homelessness.
The HUB on Medway Street is the main entrance for clients who wish to access the services on offer. Staff in the Hub can provide level 1 advice on housing and welfare rights and for more complex cases, can refer clients to one of our other services, such as housing, welfare rights, immigration, employment and learning, and family services.
Summary of Role.
You will be supporting a team that is helping people from the local community, who are vulnerable and facing disadvantage, including; homeless young people, people living in insecure accommodation or at risk of losing their housing, low-income families with young children, unemployed people, refugees and migrants. (further details below)
Your presence supports the smooth running of the Centre and increases the team’s capacity to see and help more people.
This role is in the heart of the organisation where you will meet people of all backgrounds and learn how a community organisation responds to local need.
What will you be doing?
- Answering the intercom and buzzing clients in when they arrive
- Welcoming clients to the Centre, signing them in and out of the building calling the staff member to tell them that their client has arrived
- Registering new clients and booking an appointment with the Assessment team
- Assisting with the collection and distribution of client mail
- Administrative support to services, such as, photocopying or scanning documents for service teams and emailing them to relevant staff member
- Printing off and posting out letters to clients
- Possibility of assisting with benefit claims/forms
Other tasks that can be undertaken during quieter periods:
- Assisting clients and staff with phone calls if volunteer speaks a needed language
What are we looking for?
- You will be a confident and patient person with a professional and friendly manner and able to remain calm under pressure
- Some experience of customer service or dealing with a diverse range of people desirable
- Good listening skills
- An ability to communicate well and with confidence when handling enquiries
- Some IT skills useful
- A non-judgemental attitude towards people’s problems in their lives
What is the time commitment?
We are seeking someone for one day a week on a Thursday or Friday from 9.30am to 3pm, with an hour lunch break at 1pm. We are looking for a commitment of 6 months, which sounds like a long time, but there’s lots to learn and volunteers find this goes very quickly!
How will you be supported?
You will be supported by the Advice and Assessment team
You will be offered regular supervision and a staff member will be present in the Hub whilst you are on duty
You will be reimbursed for reasonable and agreed ‘out of pocket’ expenses such as travel and contribution to lunch up to £6.
Recruitment Procedure
Apply> Informal interview> Reference and DBS checks> Trial period
The Centre enables families, children and young people to overcome poverty and avoid homelessness.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for Welcome volunteers to staff the welcome desk and be first point of contact for our visitors. Our volunteers play an important and valuable role in our cathedral community. Volunteering can be a wonderful way to find a sense of purpose and belonging. You can use your skills, build your confidence and develop as part of a supportive and caring team. You’ll have the opportunity to work in an exciting and vibrant place of Christian worship, surrounded by beautiful architecture and our world-famous stained-glass windows.
Our volunteers come from a variety of backgrounds and each person has their own reasons for wanting to volunteer. We welcome applications from anyone interested in being a part of what we do, and will work with you to ensure that your volunteering experience is as inclusive and accessible as possible.
Our volunteers need to be sympathetic to our vision, mission and values, but you do not need to be a Christian to join our team.
Tasks include:
· To greet visitors entering the cathedral and offer a first-class welcome
· To open positive conversations and demonstrate the welcoming nature of the cathedral
· To provide information and signpost as requested by the visitor, details and basic history of the cathedral, location of toilets etc.
DBS Check and Training to be completed / provided:
- Basic DBS check
- Basic Awareness and Foundation level safeguarding training.
- ACT Counter Terrorism training.
- In-house additional training as required.
Ensuring the safety of everyone who comes into the cathedral is Birmingham Cathedral Chapter’s highest priority. All volunteers must also complete our Safeguarding training before they can start working with us.
What this volunteering opportunity will provide you with:
- Knowledge of the international significance of the windows, the artists Edward Burne-Jones and William Morris and their links to Birmingham.
- Experience working with people from a diverse range of backgrounds.
- Insight into the workings of the cathedral, and experience working in a sacred building and place of faith.
- The opportunity to practice speaking in various foreign languages dependent on the nationality of visitors you encounter.
- Opportunities to volunteer in further roles in the cathedral team.
- Experience working alongside a team of skilled and knowledgeable individuals both clergy and non-clergy
- Safeguarding and ACT training (this is a requirement)
Depending on the nature of the volunteering role you undertake with us, we may need to carry out an Enhanced Disclosure in accordance with the Disclosure and Barring Service Rules.
All information provided by volunteers with be held in accordance with the General Data Protection Regulation within the Data Protection Act 2018.
Birmingham Cathedral is a Christian Church of the Anglican Communion and the seat of the Bishop of Birmingham. As the Church of England cathedral chur
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