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Page 6 of 26
Citizens Advice Welwyn Hatfield
Welwyn Garden City, Hertfordshire (Hybrid)
Welwyn, Hertfordshire
£36,000 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!

Job description

Hours of work: 36.5 per week

Monday to Thursday, 9am to 5pm with 30-minute unpaid lunch break, Friday, 9am to 4pm with 30-minute unpaid lunch break.

Location: Welwyn Hatfield (with some working from home)

Type of contract:Permanent

Purpose of role:

Citizens Advice Welwyn Hatfield has a vacancy for a highly motivated Advice Service Manager to lead our advice team. You will be responsible for the supervision, quality and monitoring performance of the advice team, who deliver multi-channel advice (face to face, phone and digitally) to Welwyn Hatfield residents on a wide range of advice issues including welfare benefits, debt, housing, employment, and discrimination. You may also be required to deliver advice and session supervision when necessary.

You will also be responsible for all aspects of risk relating to advice delivery, complaints handling, safeguarding and GDPR.

It is essential that you have the required management skills and a good understanding of the main advice enquiry areas including welfare benefits, housing, and debt

If you have a passion for helping people and want to join us in our fight against poverty, then we’d love to hear from you! We offer comprehensive training so if you feel you meet some of the criteria but not all, we really hope you’ll enquire to learn more.

What we can offer our staff:

  • 25 days’ annual leave FTE plus bank holidays.
  • 5% contribution to Employer’s Pension Scheme.
  • Death in Service cover on joining the Employer’s Pension Scheme.
  • Employee Assistance Programme with Telus Health (formerly Lifeworks). (Everyone working at Citizens Advice has immediate access to professional and completely confidential counselling and legal advisory services.)
  • Commitment to continued professional development.
  • Town centre location with great transport links.
  • An opportunity to work within a team that is friendly, supportive, forward thinking and passionate about helping our community.

Closing date: Friday 7th  June 2024

For more information please download the Job pack attached.

We will be interviewing suitable candidates on a rolling basis and reserve the right to close the advertisement early.

Owing to limited resources, we won’t be able to contact candidates who aren’t shortlisted for interview. If you don’t hear from us, please assume that your application has not been successful on this occasion.

Application resources
Posted on: 10 May 2024
Closing date: 07 June 2024 at 23:59
Tags: Advice, Information,Management,Advocacy,Social Work