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Volunteer service manager jobs in ashington, northumberland

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Closing in 2 days
Depaul UK, Tyne and Wear (On-site)
£24,136 Per Annum Plus Pension & Other Benefits
Posted 2 weeks ago
Depaul UK, Whitley Bay (On-site)
£12.24 per hour
Posted 2 weeks ago
Army Cadet Charitable Trust UK, Remote
£28,808 per year
An exciting training role in Army Cadet HQ responsible for development of courses and compliance by those undertaking training delivery.
Posted 4 days ago Apply Now
Closing in 2 days
Overcoming Multiple Sclerosis, Remote
£38,000 per year FTE for 3 days per week
We're looking for an experienced Healthcare Partnerships Lead to continue to steer our Healthcare Engagement Strategy.
Posted 1 week ago Apply Now
Closing in 4 days
NCVO, Remote
£50,076 increasing to £52,711 after 12-months service (London), or £45,760 increasing to £48,396 after 12-months service (regional)
Lead the annual budget setting process for the organisation – circa. £8m.
Posted 2 days ago
Army Cadet Charitable Trust UK, Remote
£37,129 per year
Want to work on meaningful projects that genuinely make a difference without the red tape of big corporates?
Posted 2 days ago Apply Now
Closing in 7 days
Your Voice Counts, Tyne and Wear (On-site)
£38,588 - £44,100 per year
Posted 1 week ago
Page 3 of 6
Remote
£28,080 (GBP) per year
Full-time
Permanent
Job description

Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.

Whilst the post is homebased, to be eligible for this role you are required to live in the North East England or Yorkshire region, which includes North, South, East and West Yorkshire, Teesside, County Durham, Tyne & Wear and Northumberland. There will be occasional travel around these areas, and you may be required to travel at short notice for face-to-face meetings.

About the team

The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the Northeast and Yorkshire, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a team 8, which includes a Regional Casework Manager and a Regional Manager for Casework and Community Engagement.

About you

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing, benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the Northeast and Yorkshire would be valuable.

About SSAFA

SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. We are here for that person and their family – any time they need us, in any way they need us, for as long as they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Closing date: Midnight on Monday 23 June 2025.

Interviews: 30 June 2025

Posted by
SSAFA View profile Organisation type Registered Charity Company size 101 - 500

Our vision A society in which the Armed Forces, veterans and their families can thrive.

SSAFA logo Play
Posted on: 03 June 2025
Closing date: 23 June 2025 at 23:30
Tags: Advice / Information, Campaigns, Social Care / Development, Advocacy, Customer Service, Care Management, Compliance / Quality, Customer support, Delivery, Engagement / Outreach, Strategy, Wellbeing, Direct / Supporters