Volunteer team role volunteer roles in neath port talbot, wales

About YAUK

Youth Advantage UK is a charitable organization that uses a research-led approach to inform policy work and projects that aim to promote and further the human rights of young people aged 11 to 25 across the United Kingdom.

Please note that this is a remote VOLUNTEER role.

We won't accept applications from individuals residing outside of the UK as we operate on the principle of bettering the lives of young people in the UK. Therefore, we require our volunteers to have an understanding of what it is like to live in the UK.

Responsibilities

• As the Senior HR Officer in our Volunteer Relations team, you will be reporting directly to the HR Manager, as well as oversee the day-to-day management of volunteer relations across our organisation, ensuring the  smooth execution of policies and adherence to the Volunteer Handbook. Your role involves being the primary point of contact for volunteers, addressing queries, and resolving issues promptly while upholding the organisation’s standards and values.

• You will also play a key role in fostering a professional and supportive environment for all volunteers, maintaining productive relationships, and ensuring operational excellence in volunteer management.

Duties

1. Exit Management

• Facilitate seamless volunteer offboarding processes, including conducting structured exit interviews to identify areas of improvement.
• Maintain accurate records of exits to inform retention and engagement strategies.
• Ensure compliance with organisational policies during volunteer departures.

2. Volunteer Inactivity Management

• Monitor volunteer activity levels and implement inactivity management procedures in collaboration with line managers.
• Maintain updated records to track and report volunteer activity trends.

3. Grievance and Conflict Resolution

• Implement and manage an efficient grievance procedure to handle volunteer concerns professionally and promptly.
• Ensure impartiality and transparency in addressing grievances, collaborating with relevant stakeholders for resolution.
• Collaborate with the L&D team to provide periodic training for volunteers and managers on grievance handling and conflict resolution.

4. Policy Execution and Compliance

• Act as the primary custodian of the Volunteer Handbook, ensuring volunteers are well-informed about organisational policies and procedures.
• Monitor compliance with organisational guidelines and address any violations in consultation with the HR Manager.
• Partner with the Policy team to update the Volunteer Handbook periodically to reflect regulatory changes and organisational needs.

5. Volunteer Relations

• Serve as the first point of contact for volunteers, addressing their queries and concerns to foster a positive environment.
• Actively promote inclusivity and diversity in all volunteer-related activities.

6. Compliance and Reporting

• Ensure all volunteer-related activities comply with organisational and legal standards.
• Prepare regular reports on the approved Key Performance Indicators (KPIs) including challenges and support needed.

Requirements

• Excellent writing and communication skills.

• IT literacy with own equipment (laptop and phone)

• Ability to work well in a team.

• Strong attention to detail and organisational skills.

• Ability to prioritise tasks and manage time effectively.

• Passionate for personal development

• Good experience and foundation in employee/volunteer relations

• Right to volunteer in the UK

Benefits

• This is a UK-based, 100% fully remote and flexible role.

• Supportive team and management to enhance your skills and build on your experience.

• Your work will help transform and empower many young people’s lives, rights, and interests and assist in promoting equality for all young people.

Why Volunteer with Us?

We are a supportive and friendly organization that takes pride in developing and nurturing our volunteers and providing them with excellent opportunities to thrive and further encourage their career growth and future aspirations.We offer a fully remote working environment and a flexible and adaptable working schedule. This is an excellent opportunity to join a growing organization, enhance your skills, and gain valuable experience. If this sounds like you and you are interested in applying for this position, please submit your CV.

What You’ll Gain

Recognition through:
oLinkedIn testimonial and reference
oA public thank you post
oPermission to list YouthAdvantage UK as an employer on your CV/LinkedIn
oA written reference upon completion of your commitment

We look forward to hearing from you!

IHF Website Design and IT Volunteer

Make a difference in the lives of children around the world!

The International Humanity Foundation (IHF) is seeking passionate volunteers to join our Website Design and IT team. As a volunteer, you will play a vital role in helping us to:

• Educate marginalized children in Indonesia, Kenya, and Thailand.

• Provide safe homes for children in need.

• Empower adults to start their own non-profits.

What you will do:

• Assist our Website & Media Teams in visual editing of content for social media platforms and website design.

• Collaborate with volunteers from around the world on website and marketing materials.

• Use your creativity and skills to help us share our story and make a difference.

Why volunteer with IHF?

• Make a real impact in the lives of children and families.

• Gain valuable experience in website design and IT.

• Join a global network of passionate volunteers.

• Work with a flexible schedule from the comfort of your own home.

Who we are looking for:

• Individuals with a passion for visual communication and design.

• Proficiency in Google Suite applications.

• A deep empathy for impoverished children and their communities.

• A commitment to our core values.

Ready to make a difference?

Visit our website today to learn more and apply!

Volunteer Opportunity: Graphic Designer

Organisation: Ranger Cadets

Location: Flexible / Remote

Commitment: Volunteer Creative Role

About Us

Ranger Cadets is a new, independent, non-profit uniformed youth organisation with a bold mission: to engage young people in their communities, equip them with essential life skills, and unlock their full potential. We are non-political, non-religious, and proudly inclusive – open to all, regardless of background.

We believe every young person deserves the chance to shine, to belong, and to grow into the leaders of tomorrow.

The Role

We are seeking a creative and committed Graphic Designer to join our volunteer team. This role is central to shaping the visual identity of Ranger Cadets, producing designs that inspire pride, belonging, and community impact.

As a Graphic Designer, you will:

• Create badges for cadet uniforms that embody dignity and achievement.

• Design posters, flyers, and social media posts to promote Ranger Cadets.

• Develop infographics and motion graphics to communicate our mission and programmes.

• Produce print and digital assets that expand our reach and strengthen our brand.

• Collaborate with leadership and volunteers to ensure designs are accurate, vibrant, and emotionally resonant.

Who We’re Looking For

• A creative individual with experience in graphic design (professional or volunteer).

• Strong skills in digital design tools (e.g., Adobe Creative Suite, Canva, or similar).

• Ability to adapt designs for print, digital, and social media platforms.

• Passion for youth empowerment, community impact, and visual storytelling.

• Commitment to our values: non-political, non-religious, inclusive, and open to all.

What You’ll Gain

• The chance to shape the ceremonial and visual identity of a national youth organisation.

• A portfolio of impactful designs that inspire pride and belonging.

• The opportunity to leave a lasting legacy through creative work that supports young people.

How to Apply

If you are ready to use your creativity to empower young people and help Ranger Cadets grow, we would love to hear from you.

RANGER CADETS

#PreparedForLife

Our Community Volunteers will work alongside our County Representatives to support our Fundraising Team by being the public face of Combat Stress in their local county, and will help build support from individuals and groups by raising awareness and funds. Income generation is key to our continued success and the support of volunteers enables us to raise more funds to support former servicemen and women, so that when a veteran is having a tough time, we’re there to help tackle the past and to help them take on the future. 

• A full induction to Combat Stress and its work, including training an appropriate materials to support you in the role.
• Ongoing support, advice and guidance from the Regional Community Fundraiser.
• Learn and develop fundraising skills
• Meet new people and be actively engaged in your local community.
• Learn new transferable skills & improve your CV.
• Develop self-confidence.
• Receive reimbursement for out of pocket expenses.
• Be part of the UK’s leading Charity for veterans’ mental health.
• Have the reward of knowing you will be making a positive contribution to the lives of UK Veterans and their families.

Fundraising Volunteer

Thank you for your interest to become a Fundraising Volunteer at Cats Protection!

Our vision is a society where every cat has their best possible life because they are protected, cared for and understood by everyone.

We are a movement of people championing the welfare of cats. We lead society in a richer understanding of all cats and care for those that need our help.

Our Purpose is to to help people see the world through cats’ eyes

Our brand new Community Fundraising Hub is here to support you in this role, so there's never been a better time to get involved!

A bit about this role:

As a charity we can help thousands of cats each year thanks to the generous donations from our supporters. Raising funds is a key role in our charity, helping to raise the vital funds needed to help more cats and kittens in need.

As a fundraising volunteer, we will support you every step of the way to ensure your time at Cats Protection is a positive and rewarding one. Whatever time you can give really does make a big difference We have lots of exciting activities to choose from for example attending a fundraising event, fundraising online, promoting fundraising activities on social media, handling administrative tasks, or contributing to the development of new fundraising ideas. Whatever your skill set, this role could be perfect for you!

What can you expect to be doing?

As a flexible role, you have the choice to be involved in the following:

• face-to-face fundraising – organising or helping with fundraising events, attending supermarket collections and monitoring collection boxes.
• online fundraising – assisting with online appeals, increasing social media engagement to maximise funds raised.
• bringing new ideas! We always love to come up with new ideas to raise funds for cats and we’d love to help bring yours to life.
• engaging with your local branch and Fundraising Hub and feeling like an integral part of the team.

What are the benefits to you and the cats?

You will have the opportunity to develop your knowledge though Cats Protection’s learn online system, providing you with the skills to thrive as a fundraiser. You’ll also have the chance to meet new people and be part of a dedicated team of volunteers. Money raised by our volunteers enables us to put cats first. Cats are at the centre of all we do. We care for them, ensure their welfare, and help others to understand and better support them.

We're looking for someone with:

• Sympathetic to cats and our values
• Happy to be part of a team of dedicated volunteers and employees.
• Flexible and adaptable to different events/activities
• Open to new ideas and ways of fundraising

Time expectation

This role is very flexible, often certain times of the year are busier than others. You can choose your level of involvement to suit your schedule.

Support, guidance and keeping you safe

At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

The well being of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we encounter as part of our activities.

Our Admin Volunteers provide vital support to our staff and volunteers to help us reach as many people as possible with the Mary’s Meals story and help us keep our promise to the 3 million children we feed every day. Pease note that the admin volunteer role is not always available in all regions of the UK - please enquire for more information.

What is the role of an Admin Volunteer?

The role of Admin Volunteer may involve:

• Conducting research
• Data entry
• Contacting organisations to offer talks or promote our campaigns 
• Helping us to thank our supporters
• Supporting event organisation
• Providing general admin support
• Allocating volunteer speakers to booked talks

What difference will i make?

• You will enable us to reach more people with the story of Mary’s Meals
• You will support our staff in their work to feed the next hungry child
• You will help us find new places to give talks, and support volunteers who are giving these talks to have all the information they need
• You will ensure our records are up-to-date and accurate
• You will help us provide a good service to supporters

What support and resources will i receive?

• Support, encouragement, and guidance from your local Supporter Engagement Officer
• A comprehensive induction to Mary’s Meals
• Opportunities to join online or in person volunteer meetings and briefings
• Resources to fulfil your role
• A regular volunteer update e-mail

What are the benefits of volunteering for Mary's Meals?

• Feeling part of the global Mary’s Meals movement to end world hunger
• Learning new skills and gaining experience as part of a growing and vibrant organisation
• Meeting new like-minded people
• Increasing confidence and team-working skills
• Developing communication skills (verbal and written)
• Feeling empowered to have your voice heard, knowing that you are playing an active role in changing the lives of those who need it the most.

Our Community Volunteers are vital in enabling us to continue to feed the 3 million children we feed every day and to help us reach the next child. They use their talents in their communities to spread the story of Mary’s Meals.

What is the role of a Community Volunteer?

Some of the things you can do as a community volunteer:

• Help us to share our story – arrange and give Mary’s Meals talks to local community organisations, schools, churches and faith groups to raise vital awareness and funds
• Use your networks and contacts to book talks, stalls and events and help us share our story
• Organise fundraising events in your local area such as coffee mornings, quizzes, supermarket bag packs and bucket collections
• Organise film screenings in your community to show Mary’s Meals films
• Volunteer at local fundraising and awareness events such as film screenings, bucket collections or concerts
• Promote Mary’s Meals’ fundraising campaigns and events in your community and across their networks and contacts
• Distribute and display promotional materials
• Place collection tins in local community areas
• Host community engagement events about Mary’s Meals’ work
• Come together as a group with other local volunteers to support each other with this work
• Lead a group in your community to fundraise for Mary’s Meals

What support and resources will I receive?

• Support, encouragement, and guidance from your local Supporter Engagement Officer
• A comprehensive induction to Mary’s Meals
• Opportunities to join online or in person volunteer meetings and briefings
• Training and if desired, public speaking training
• Resources to fulfil your role
• A regular volunteer update e-mail

What are the benefits of volunteering for Mary's Meals?

• Feeling part of the global Mary’s Meals movement to end world hunger
• Learning new skills and gaining experience as part of a growing and vibrant organisation
• Meeting new like-minded people
• Increasing confidence and team-working skills.
• Developing communication skills (verbal and written)
• Feeling empowered to have your voice heard, knowing that you are playing an active role in changing the lives of those who need it the most.

Are you a HR professional? Could you give an hour a week to tackle pregnancy and maternity discrimination? Then we need you!

We’re not going to sugar-coat it, things aren’t great for working parents and pregnant women. It can feel frustrating and a bit depressing at times, but by being part of the Pregnant Then Screwed volunteer team, you get to turn that frustration into something positive. In the last year the fantastic volunteers on our Advice Line have spoken to over 5000 women and parents, collectively providing around 40 hours of free support and advice every week. Hundreds of women and parents call our Advice Line every day, but with a small team of volunteers we are only able to answer a fraction of those calls—this is where you come in.

We are looking for brilliant HR professionals who want to help Pregnant Then Screwed tackle the Motherhood Penalty by becoming a Volunteer HR Advisor.

Our Volunteer Advisors give around 1-2 hours a week of their time to the Advice Line. They use their HR knowledge to offer a kind, empathetic support and advice to help people to identify and challenge pregnancy and maternity discrimination in the workplace.

About the role

Role Title: Volunteer HR Advisor 
Location: Home-based (UK)
Reporting To: Head of Support Services

Time Commitment

The Advice Line is open Monday-Friday, 9am-3pm, with various available shifts during those times. We ask volunteers to give 1-2 hours per week on the Advice Line for a minimum of three months. 

Alternative time commitments can be considered and discussed as part of your application, so please do include any information that might be useful in your application form.

Main Role Purpose

The Advice Line HR Advisors play a vital role in providing support and guidance to working parents facing unfair treatment or discrimination in the workplace via our advice line. Volunteers will offer advice, listen empathetically, and provide information about employee rights and available resources. This role is critical in empowering parents to make informed decisions and navigate workplace challenges effectively.

Essential requirements

• Minimum CIPD level 5 Diploma in People Management with one professional reference.
• Knowledge of employment laws, regulations, and policies related to pregnancy, maternity leave, and discrimination.
• Access to a mobile phone/laptop/tablet to receive calls. You will not be charged for calls and your number will not be shared.
• Access to a reliable and secure WIFI connection. Public WIFI is not suitable for this role.
• Excellent active and empathetic listening skills.
• Good written and verbal communication skills, including the ability to convey information clearly and concisely.
• A kind and welcoming telephone manner.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Comfortable using online communication tools.

Key Responsibilities

• Answer incoming phone calls to the PTS Advice Line from individuals seeking support and advice.
• Listen actively, empathise, and provide HR advice and guidance to support callers with their enquiries.
• Signpost to further information and other support organisations if necessary.
• Make referrals to our legal partner if required.
• Record all details of the call on our CRM system.
• Maintain professionalism in all interactions, adhering to all Pregnant Then Screwed guidelines and policies.

What you can expect from PTS

• The opportunity to use your skill set to tackle the Motherhood Penalty and make a meaningful impact.
• An onboarding and induction period which can be completed at your own pace.
• Support from the PTS staff team and volunteer network.
• Access to our Volunteer Training Hub.
• Opportunities to help us further develop and shape our Support Services.

Production Assistant

We are a Kingston-based social marketing enterprise using creative thinking to build community cohesion.We aim to attract knowledgeable individuals encouraging different cultures to unite which enables us to share and celebrate essential lessons. Partnering with local organisations, we put on programmes of training, workshops and other events that promote unity and tolerance. We conduct research to support our cause to challenge preconceptions around race and stereotyping. As well as delivering workshops on unconscious bias in the workplace.To learn more about our impactful work at Quilombo UK, we encourage you to explore our website and YouTube channel. 

 Join us in leading positive change!

Role Overview

As a Production Assistant, you will support the Video Production Manager and team in all stages of video production, focusing primarily on the pre and production phase. Your role will be crucial in ensuring that our video projects are well-planned and executed smoothly. You will be involved in tasks ranging from script writing to stage setting, ensuring that all necessary preparations are in place for successful video production.
 

Main Responsibilities

• Collaborate with the Video Production Manager to develop and refine scripts for various video projects, conducting research to gather relevant information and insights to inform script content and invite guests when necessary.

• Assist in planning and setting up stages for video shoots, including arranging props, lighting, and other necessary equipment, and coordinate with the production team to ensure all stage elements are in place.

• Work with the Video Production Manager to create detailed production schedules and timelines, and coordinate with cast, crew, and other stakeholders to ensure everyone is informed of shoot dates and times.

• Assist in identifying and securing suitable locations for video shoots, conducting site visits to assess the suitability of locations and addressing any logistical considerations.

• Organize and manage all production materials and resources, including scripts, shot lists, and production notes, ensuring all necessary permits and permissions are obtained for filming locations.

• Act as a point of contact between the pre/production team and other departments, ensuring smooth communication and collaboration, and provide regular updates to the Video Production Manager on the progress of pr/production tasks.

Essential

• Provide production assistance as needed (e.g. props, crafty, runner duties)

• Good interpersonal skills with ability to get on with people at all levels.

• Strong organizational and time management skills.

• Excellent written and verbal communication abilities.

• Creativity and attention to detail in script writing and stage setting.

• Experience in camera set-ups for live events /ob-doc /scripted content

• Appropriate DIT practices for media management 

• Working knowledge of audio production and basic audio set-ups for live events and recorded audio. 

• To show professionalism at all levels and in all environments

• Proficiency with Google Workspace/Microsoft Office

• Working knowledge of file codecs and wrappers

• Digital Asset Management (Utilising enterprise versions of Google Drive etc)

• Coordinating the activities of writers, directors, managers, actors, and other personnel throughout the production process

Desirable

• Committed to working with the community with a passion for helping others less fortune 

• 1 + years of production in broadcast and film

• Understanding of broadcast acquisition standards for file deliveries

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

Could you speak up for hungry children?

What is the role of a Speaker Volunteer?

Help us share the story of Mary’s Meals and our life-changing work feeding hungry children at school in some of the world’s poorest communities by giving Mary’s Meals talks to local community organisations, schools, churches and faith groups to raise vital awareness and funds.

What difference will i make?

• You will enable us to reach more people with the story of Mary’s Meals
• You will support our staff in their work to feed the next hungry child
• You will promote Mary’s Meals’ in your community 
• You will ensure our records are up-to-date and accurate
• You will help us provide a good service to supporters

What support and resources will i receive?

• Support, encouragement, and guidance from your local Supporter Engagement Officer
• Resources to fulfil your role, including presentation slides, notes and talk scripts
• A comprehensive induction to Mary’s Meals
• Public speaking training
• A regular volunteer update e-mail
• Opportunities to join online or in person volunteer meetings and briefings

What are the benefits of volunteering for Mary's Meals?

• Feeling part of the global Mary’s Meals movement to end world hunger
• Learning new skills and gaining experience as part of a growing and vibrant organisation
• Meeting new like-minded people
• Increasing confidence and team-working skills
• Developing communication skills (verbal and written)
• Feeling empowered to have your voice heard, knowing that you are playing an active role in changing the lives of those who need it the most.

Are you an organised and proactive leader who enjoys bringing people together to achieve meaningful results? Join us as a Volunteer Project Manager and play a key role in coordinating our remote volunteers across multiple teams.

You’ll be at the centre of ensuring projects run smoothly, collaboration stays strong, and our initiatives continue creating impact in youth empowerment and skills development.

About the Role

As a Volunteer Project Manager, you’ll oversee the full project lifecycle — from planning to successful delivery. You’ll coordinate timelines, deliverables, and communication across various volunteer teams, supporting team leads and maintaining project momentum.

This is a great opportunity to strengthen your leadership, coordination, and communication skills in a mission-driven, international environment.

Key Responsibilities

• Oversee and coordinate progress across multiple volunteer teams and projects.
• Plan and manage project timelines, deliverables, and follow-ups.
• Support team leads in maintaining engagement, motivation, and productivity.
• Track progress, analyse outcomes, and provide regular updates to leadership.
• Identify and address challenges to ensure efficient project execution.
• Foster collaboration and effective communication between volunteers and management.

Skills & Qualifications

• Strong organisational and coordination skills.
• Excellent communication and interpersonal abilities.
• Proven experience managing projects or teams (remote experience is a plus).
• Comfortable using digital tools and project management platforms.
• Proactive, detail-oriented, and able to work independently.
• Genuine interest in youth development and social impact.

What You’ll Gain

• Hands-on experience in leadership and project management.
• The opportunity to collaborate with a global, values-driven community.
• Mentorship and guidance from the management team.
• A meaningful role contributing to youth empowerment and skills development.
• A professional reference and recognition for your contribution.

Please note the role is a voluntary position and could be entirely remote. Any incurred reasonable expenses will be paid.

Volunteer Role: Trusts and Foundations

We were set up to transform the former Edward Hain hospital, in St Ives, Cornwall, into a community centre for health and wellbeing. The hospital was founded in 1920, with funds from the Cornish Hain Steamship Company. When it closed n 2021, our community, led by the hospital’s League of Friends, came together to save the building for the town. Now it brings together much needed health and wellbeing services, along with social, community and welfare support, all under one roof.

About the role

We are looking for volunteers to help us raise funds from Trusts and Foundations. Grants, such the one we secured from National Lottery, already help keep us open all year. Although previous experience in grant writing would be welcomed, it is absolutely not required. More important are your enthusiasm and desire to help local people. ideally, you will be able to volunteer at least one or two days a month on a regular basis and preferably have access to a computer.

What’s involved?

· Drafting and submitting funding applications with help and support from our team.

· Working with other volunteers and staff to identify new funding opportunities.

· Researching grant-making bodies, trusts, and foundations that can fund the Centre.

The role will suit you if you

· Are comfortable with a computer.

· Have good written communication skills.

· Want to help local residents thrive.

· Can pay attention to detail and follow funder guidelines.

We will support you with

· An induction to volunteering for Edward Hain

· Training and briefings on how trusts and foundations fundraising.

· Coaching on how to draft and submit applications, supported with tools and templates.

• Occasional meetings at the Centre with other volunteers and staff.

We are looking for up to five regular volunteers. There is also an opportunity for significant coaching and development for those interested in pursuing jobs in this field in the longer term and wanting to use this role to develop the necessary skills. For more information contact:

Claire Jefferies Community Hub Officer

We are looking for brilliant HR professionals who want to help Pregnant Then Screwed tackle the Motherhood Penalty by becoming a Volunteer HR Advisor. 

Our Volunteer Advisors give around 1-2 hours a week of their time to the Advice Line. They use their HR knowledge to offer a kind, empathetic support and advice to help people to identify and challenge pregnancy and maternity discrimination in the workplace.

About the role

Role Title: Volunteer HR Advisor 
Location: Home-based (UK)
Reporting To: Head of Support Services

Time Commitment

The Advice Line is open Monday-Friday, 9am-3pm, with various available shifts during those times. We ask volunteers to give 1-2 hours per week on the Advice Line for a minimum of three months. 

Alternative time commitments can be considered and discussed as part of your application, so please do include any information that might be useful in your application form.

Main Role Purpose

The Advice Line HR Advisors play a vital role in providing support and guidance to working parents facing unfair treatment or discrimination in the workplace via our advice line. Volunteers will offer advice, listen empathetically, and provide information about employee rights and available resources. This role is critical in empowering parents to make informed decisions and navigate workplace challenges effectively.

Essential requirements

• Minimum CIPD level 5 Diploma in People Management with one professional reference.
• Knowledge of employment laws, regulations, and policies related to pregnancy, maternity leave, and discrimination.
• Access to a mobile phone/laptop/tablet to receive calls. You will not be charged for calls and your number will not be shared.
• Access to a reliable and secure WIFI connection. Public WIFI is not suitable for this role.
• Excellent active and empathetic listening skills.
• Good written and verbal communication skills, including the ability to convey information clearly and concisely.
• A kind and welcoming telephone manner.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Comfortable using online communication tools.

Key Responsibilities

• Answer incoming phone calls to the PTS Advice Line from individuals seeking support and advice.
• Listen actively, empathise, and provide HR advice and guidance to support callers with their enquiries.
• Signpost to further information and other support organisations if necessary.
• Make referrals to our legal partner if required.
• Record all details of the call on our CRM system.
• Maintain professionalism in all interactions, adhering to all Pregnant Then Screwed guidelines and policies.

What you can expect from PTS

• The opportunity to use your skill set to tackle the Motherhood Penalty and make a meaningful impact.
• An onboarding and induction period which can be completed at your own pace.
• Support from the PTS staff team and volunteer network.
• Access to our Volunteer Training Hub.
• Opportunities to help us further develop and shape our Support Services.

What happens when you apply

We are currently accepting applications on a rolling basis so there is no deadline to apply, however we may have to close the application window temporarily if we receive a large number of applications. 

Application stages:

1. Apply online using the link on this page.
2. Application review. The PTS staff team will review your application. If suitable, you will be invited to join us for an introduction call. If we can not proceed with your application we will let you know why. Please allow up to four weeks for us to respond to your application.
3. Introduction call. This will be a 15-30 minute call online (via Google Meet) with a Support Services staff member. We’ll ask you a few questions about your application to find out more about you, as well as answering any questions you have. We’ll also get your consent to contact your referee.
4. Online training and reference check. The team will get you set up on our Volunteer Training Hub so that you can complete your online induction training. This can be done at your own pace, and we’ll check in with you after a month if it’s still not completed. We’ll also request a reference from your referee.
5. Group Induction. Once you’ve completed your online training and we’ve received a satisfactory reference, you’ll be invited to join a group induction. Inductions are hosted online at least once a month and give you a chance to meet other volunteers (new and long-standing) and ask questions.
6. Ready to roll! You’ll now be ready to volunteer, so we’ll set you up on our calling system and book in your first shift.
7. One month check in. The team will always be available, but after your first month we’ll check in to make sure everything is going ok and that you’re happy in your new volunteer role. 

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

Overview:
Lead recruitment, training, and support for CWV’s volunteer workforce, ensuring a positive and empowering experience for everyone involved.

Key Responsibilities:

• Recruit and onboard new volunteers

• Coordinate volunteer schedules and placements

• Deliver training sessions and maintain records

• Develop volunteer engagement and recognition programmes

• Liaise with team leads to match volunteers with appropriate roles

• Support the safeguarding and welfare of all volunteers

Skills & Experience:

• Strong people and organisational skills

• Experience managing or supporting volunteers

• Good communication and record-keeping

• Enthusiastic about community engagement and teamwork